--- title: "ClubRight Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ClubRight the right Membership Management solution for you? Explore 197 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/160550/Club-Right/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- ClubRight 4.8 (198) [View alternatives](https://www.capterra.com/p/160550/Club-Right/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of ClubRight Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews EO Ethan O Managing DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Insights, sales funnels and automated messaging are great features which have helped us reach more people, sign people up quicker and have a better view of our business in only 3 days!“ March 6, 2025 ES Elanor S DirectorLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “The new update has created lots of glitches.“ August 19, 2026 MR Mark R Business ManagerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “We are very pleased to have now been able to integrate our DD payments with ClubPay giving us a fully managed soft wear system.“ February 19, 2026 JD Jason D DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “I find some of the settings difficult to navigate around memberships and some of the back end settings“ February 6, 2026 SM Scott M Operations DirectorCommercial Real Estate, 2 - 10 employeesUsed the software for: 1-2 years. “Great Value for money for the requirements we need for Gym Management Software. Looked at loads of Gym and Fitness software packages and ClubRight had the best features that we need.“ October 9, 2025 AJ Adam J Post graduate studentEducation Management, 501 - 1,000 employeesUsed the software for: More than 2 years. “It can be a bit clunky, maybe even cumbersome when switching between clubs.“ April 17, 2025 KR Kim R Gym ManagerSports, 2 - 10 employeesUsed the software for: 1-2 years. “Clubright has taken away so many problems of running the gym and having all information in one place in a game changer saving so much time.“ February 3, 2026 EO Ethan O Managing DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “We couldn't connect our stripe reader, and still haven't been able to...“ March 6, 2025 ## Showing most helpful reviews Showing 1-25 of 198 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LD Lewis D. General Manager Used the software for: 5+ years ### "User-Friendly Software Backed by Excellent Customer Support" November 6, 2026 5.0 We have always struggled with previous providers, since integrating to Clubright membership database is flawless Pros How user freindly the software is along with customer support Cons As yet, I am yet to see a downside to the system. Review Source R Reviewer Owner Used the software for: 1-3 years ### "ClubRight Review" November 5, 2026 5.0 Overall experience has been excellent. Yoana and all the staff have been extremely approachable; they go above and beyond. Pros AI support 24/7 and a team that responds. The fact I can use the app version rather than having to be on a laptop all the time, makes it easy to manage my business Cons Nothing at the moment, if I need to reach out to the team I can. As I need to write something I will say nothing again, at the moment. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Amazing staff and system." November 4, 2026 5.0 100 % loved it Pros loved the updates, loved the customer success team, love that it's constantly evolving. Really enjoyed my experience. Cons nothing - exepriance been amazing so far. Review Source R Reviewer Gym owner Used the software for: Less than 1 year ### "Very happy with the update" November 4, 2026 5.0 Five star service and software.... Recommend to anyone running a a gym needing a software to run it. Pros Staff are always extremely friendly and helpful. Have had a really pleasant and seamless onboarding experience. I am also really pleased with the recent update - the app looks really good and everything is tidier. Cons Nothing that I can think of. Everything has been seamless so far and team has been extremely helpful. Review Source R Reviewer Operations director Used the software for: 3-5 years ### "Fitness Worx" October 9, 2026 2.0 Pros It’s difficult to say what we liked most towards the end of our time with ClubRight. We used the system for a number of years as Fitness Worx grew, but unfortunately we experienced constant reliability issues. We had instances of members being charged when they weren’t supposed to be, door access going down and the member app not loading or working properly. These issues created a lot of unnecessary work for our team and, more importantly, frustration for our members. The system covered the basic requirements of gym management, but as we grew to 10 locations, the reliability issues became too difficult for us to continue with the platform. Cons The biggest issue for us was reliability. We experienced constant problems with the system, including members being charged when they shouldn’t have been, door access going down and the member app regularly not loading or working as expected. From an admin point of view, the system also felt like a barrage of data rather than something designed to make running a gym easier. Nothing felt particularly easy to set up, information was difficult to find, and even simple tasks often took far longer than they should. Reporting was another major frustration. We found it difficult to get clear, useful information out of the system without spending unnecessary time trying to find or interpret the data. As Fitness Worx grew to 10 locations, these problems became increasingly difficult to manage. Instead of the software reducing our workload, we found our team spending a significant amount of time dealing with issues created by or related to the system. Review Source R Reviewer MD Used the software for: 1-3 years ### "ActiveSpace " September 21, 2026 5.0 Pros Great friendly team & patient and understanding Special praise to \[sensitive content hidden\]! i have always had a great experience with Clubright Cons Nothing as Great friendly team & patient and understanding i have always had a great experience with Clubright Review Source R Reviewer judo club owner Used the software for: 3-5 years ### "Great help from Clubright when making a bulk payment change " September 17, 2026 5.0 they have been very helpful and easy to get in touch with, Yoana assisted very well in a recent price change where i had to change two different membership prices Pros I like that i can see all of my members and valuable information in one place, also the ability to batch email all members as well as individual groups. Cons the new updates can be a little data heavy for me, perhaps more than what i need, i would of preferred maybe just a new data tab with the new graphs and charts etc, and everything else kept more simple and infront of me Review Source R Reviewer Director Used the software for: 3-5 years ### "Feedback\*" August 22, 2026 3.0 Better than other memberships system we have used and cheaper. \* Pros Value for money and their customer service. \* Cons The new update has created lots of glitches. The search function for names doesn't work amazingly. The diary can be very confusing if you have to add lots of bookings. Review Source dD davina D. Personal Trainer Used the software for: 3-5 years ### "ClubRight staff and software" August 14, 2026 5.0 My overall experience has been excellent. Yoana and all the staff have been extremely approachable; they go above and beyond. Pros Everything! Easy to set up and amend if necessary. Easy for clients to use. If I have any problems, I can contact and solve them through the bot or speak to a human. Cons The new update is a lot; still navigating my way through it. Lots of information on the home screen. Review Source R Reviewer Gym manager Used the software for: Less than 1 year ### "Great customer service" August 12, 2026 5.0 Clubright have been very helpful from the beginning. Always very quick to deal with any issues we are having. Excellent customer service. Pros Super helpful and resolved the issue I was having with card machine very quick. Quick google meeting and the issue was solved Cons Nothing! Review Source R Reviewer Director, Manager & Instructor Used the software for: Less than 1 year ### "Easiest & best! " December 18, 2018 5.0 The guys at Club Right have wanted our custom from the first day I met them. They’ve been interested in our gym, and it feels like they’re an outside part of your team, by wanting you to succeed, plus they are so easy to contact should you have any issues or questions. There’s an online chat/conversation that you can pose a question about something on your software and you’ll get a reply super quick, in a friendly helpful way. We won’t be changing to another company for a very long time if at all! Pros Easy to set up, use & train staff in. Super easy for customers to book in classes and pay memberships online. Very user friendly. It looks good and modern. Timetables, classes and memberships are all easy to change if necessary. It’s all one screen, not having to divert onto different areas of the software. The home screen is easy to see who’s owing, messages etc. The back office area, is straight forward to get the reports needed. Overall we love the software and how straight forward it all is! The cost..... a quarter of what we were paying anothe rcompany, and we’re getting everything we wanted! Cons It wipes our previous months classes off at the end of the month Review Source R Reviewer Owner Used the software for: 3-5 years ### "HydeOuts review on Clubright " May 14, 2026 4.0 Very happy with the experience it’s straight forward to use. However the app for memberships can be a little be slow and hard to navigate at teams. I’ve had to sit down and show a number of members how to book into classes as they found it hard to work. Pros That is integrated with my 24/7 access. AI support 24/7 and a team that responses. The fact I can use the app version rather than having to be on a laptop all the time. Cons I assume it’s the same everywhere but the card fees are a killer. I have card machines that run at 0.40% transactions compared to the 1.85%. A better rate would be better and competitive for new potential gym to sign up to Clubright. Review Source R Reviewer Operations Director Used the software for: 1-3 years ### "Very happy with our selection of Clubright for our gym management software." October 10, 2025 5.0 Very easy company to deal with, easy to use and the training was great to reduce our learning curve with a new software package. The AI chat or escalating to an operator for resolution of bugs and issues is very smooth. Most queries can be resolved with the AI Assistant. Pros Great Value for money for the requirements we need for Gym Management Software. Looked at loads of Gym and Fitness software packages and ClubRight had the best features that we need. Cons Nothing, the upgraded package is even better now that we have upgraded, with additional features with message automation etc. Review Source R Reviewer Director Used the software for: Less than 1 year ### "Club Right are awesome" May 5, 2026 5.0 Great experience, especially through a non-straightforward migration from another provider. Multiple people from ClubRight got involved to help make sure it was as seamless as it could possibly be. Pros The ease of onboarding and the willingness from the support team to help. We were totally new to the ClubRight system, and the team pulled out all the stops to make sure that everything was okay. They helped us along every single step that we took. Cons We haven't found anything yet. We are still within the first month of our relationship with ClubRight, but so far everything has been exemplary. Review Source R Reviewer Manager Used the software for: Less than 1 year ### "ClubRight easy to use " May 14, 2026 5.0 Great to use and easy to learn Pros Very helpful chat box, quick and responsive Cons Nothing Review Source R Reviewer Director Used the software for: Less than 1 year ### "Evo review " March 26, 2025 4.0 I think it’s a fantastic system I would’ve just liked some thorough training to get the best out of it, as I feel very limited on using it. Pros I think it’s a good system and believe that it can be very effective in running our business, I just feel limited due to lack of knowledge on how to use it. Cons We seem to be having issues with signing people up and them not being able to book into classes and also I think the lack of training on the system is frustrating not knowing how to do tasks which should be simple to do, but due to lack of training makes it difficult 😞 Review Source R Reviewer Managing Director Used the software for: Less than 1 year ### "Anvil Gym ClubRight review" March 7, 2025 5.0 Amazing. Would definitely recommend. Having everything in one space makes the day-to-day usage way easier. Insights, sales funnels and automated messaging are great features which have helped us reach more people, sign people up quicker and have a better view of our business in only 3 days! We are really looking forward to having a future with this software and are excited to see where it can take our business!!! Pros The onboarding process. Very easy as the team took 99% of the work load. The very friendly staff \[sensitive content hidden\] have been absolutely brilliant throughout the whole process. Making everything super easy and explained everything perfectly. If I could rate it 6 stars I would!!! Cons We couldn't connect our stripe reader, and still haven't been able to... Review Source R Reviewer Director Used the software for: 1-3 years ### "keep improving." October 28, 2024 5.0 In the beginning when I joined my journey with CR I regretted it, Joining was an absolute nightmare especially the onboarding process as I had several issues with lack of knowledge from Paxton engineer (he was new) and onboarding was a shambles. My GoCardless account was about to be terminated due to moving it all across to CR and I could have lost all my data as CR forgot my when the transfer was supposed to be happening. Honesty CR had MAJOR communication issues with \[sensitive content hidden\] no where to be seen or heard despite conversing with me personally before the issues occurred. I'm so pleased \[sensitive content hidden\] is on board because she is someone who i can tell is passionate about the brand and how to help grow. Pros Not much apart from seeing development and improvements happening. Still a long way to go for CR but in a year I can see improvements have and are being made. Great to speak with \[sensitive content hidden\] who actually knows what she is talking about unlike previous team members I have dealt with. Cons Lack of and delays in communication between L&Z and CR. No way to refund members. No way to select multiple members groups for automated emails. No way of changing DD dates for members. Guidance on how to upsell, promote, market. send out weekly/seasonal promotional ideas etc, helping us grow will help CR Review Source R Reviewer Gym manager Used the software for: 1-3 years ### "Great service " November 11, 2024 5.0 \[sensitive content hidden\] was fantastic with her help and support Pros Quick and efficient help and advice . App easy to navigate Cons Nothing. Any issues were solved immediately Review Source R Reviewer Owner Used the software for: 3-5 years ### "All in one service " November 25, 2025 5.0 Everything is under the same roof no other systems to login and check which works perfectly for our business Pros Clubright has been an amazing choice for our business easy to manage and quiet good value for money you get automatic messages and you don’t need third party integeations Cons Nothing so far it is not clubright issue but we use DFC for payments and They don’t export data to ClubRight hence we choose to move our payments to CR as well Review Source R Reviewer Director Used the software for: 1-3 years ### "\[sensitive content hidden\] is a legend! " September 16, 2025 5.0 Lovely experience. \[sensitive content hidden\] is the best account manager I could ask for and I highly recommend Clubright Pros I love how user friendly Clubright is. I love the functionality, and especially love how supportive \[sensitive content hidden\] is if I ever have a query. Cons I can’t really think of anything but if I had to say something, it would be that sometimes the reporting glitches when I’m looking on my phone app Review Source R Reviewer Owner Used the software for: 1-3 years ### "Amazing service and problem free migration" August 22, 2025 5.0 Overall great- I did not have software in place before ClubRIght and since I have used them for my business my admin has gone down dramatically- I do what I do best now- work with my members and help them with their fitness Pros I was very nervous about my migration from Go cardless but the team did a fantastic Job- everything was done on time and very seamless. Neither me or my members had to do anything. Cons nothing in particular everything I raise is always dealt with in timely manner - the team is very polite and knowledgeable Review Source R Reviewer Director Used the software for: 1-3 years ### "Amazing service " September 9, 2025 5.0 10/10 I have been with them for years and never had issues the customer service and the support team are amazing Pros amazing software for my gym business- the guys are always helpful and they are always improving the features and adding new ones Cons nothing so far I am migrating from Go cardless as they have way better payment system- I am loving their card solution too Review Source R Reviewer Owner Used the software for: 3-5 years ### "ClubRight Review" May 31, 2025 5.0 It’s been super easy for both staff and customers to use. We have switched to ClubRight pay and should save a lot of money in charges for direct debits. Pros \[sensitive content hidden\] spent her time explaining the whole process to me as well as the benefits of switching to ClubRight pay. She made the whole process super easy and has been there in the follow-up to answer my questions always with super quick responses. Cons The app sometimes is glitchy and freezes we have recently struggled with having members not being able to book classes when they are pay as you go customers. Review Source R Reviewer Founder Used the software for: 3-5 years ### "Fitness Worx" June 19, 2025 5.0 The software works well overall and is easy to use, though we occasionally encounter minor issues... Pros The software works well, lacks some features, but support is swift—Joanna is especially helpful..... Cons The software works well overall, but it occasionally has issues and lacks some needed features that we require. 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