# AlertOps Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about AlertOps Software - reviews, pricing plans, popular comparisons to other IT Management products and more. Source: https://www.capterra.com/p/160468/AlertOps --- # AlertOps Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) AlertOps ## What is AlertOps? When incidents happen across digital services, quickly mobilizing a response across operations and customer service teams is frequently a challenge. But AlertOps can help, by making it easy to automate, orchestrate, and appropriately scale your response. We do this with real-time data, two-way communications, and by orchestrating a fully integrated tool stack. This combination provides all the power your organization needs to act as a well-coordinated unit ready to resolve issues fast. ## What is AlertOps used for? [Incident Management](https://www.capterra.com/incident-management-software/)[IT Management](https://www.capterra.com/it-management-software/)[DevOps](https://www.capterra.com/devops-software/) Overall rating Based on 21 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $8 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## AlertOps alternatives Highest Rated [4.7 (343)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (253)](https://www.capterra.com/p/141080/iAuditor/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/160468/AlertOps/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Notifications 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Real-Time Notifications 5.0 (3) 133.33% of 3 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs On Call Scheduling 5.0 (2) 150.00% of 2 reviewers that rated this feature as important or highly important Track and organize on-call shifts Ticket Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Access Controls/Permissions 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Audit Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws AlertOps 65 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Track, manage and store the applications of potential future members, customers or candidates Route documents and other data through one or more stakeholders for review and approval Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Data is backed up automatically to prevent data loss Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Record and track all relevant internal and external communications Customize data fields to support various needs and use cases Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Plan and implement business continuity measures in case of unforeseen events Receive and/or send email notifications for urgent updates, requests, or other information A chronological record of actions or occurrences within a network, software, or process Intended to be used by managed service providers Manage and track all disruptions and incidents Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Oversee people and resources to carry out an investigation Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Record and follow the progress of every issue Manage incidents related to outages or breaches in functionality of IT systems Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Tracking the status of previously identified performance measurements Schedule predetermined or ad hoc maintenance services and labor requests Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources Track and organize on-call shifts Arrange tasks based on the level of priority or urgency Plan and coordinate all the resources, costs and time needed to execute assignments Receive notification of issues as soon as they occur Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Online portal through which end users can access the system, manage tasks, or obtain information Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Allow customers/users to submit support queries and service requests Create, manage and track all task activities and progression Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Manage a detailed schedule of a product plan Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (21) 4.6 Based on 21 reviews ## Pricing Value for money 4.7 (19) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/160468/AlertOps/pricing/) Starter $0.00 It includes: - Easy on-Call Scheduling - Enriched Alerts & Online Help - Unlimited API Calls Standard $8.00 Per User,Per Month It includes: - Alerting and on-call scheduling for small teams (up to 10 users) Premium $18.00 Per User,Per Month It includes: - Advanced incidentresponse automation for teams Enterprise $28.00 Per User,Per Month It includes: - Major incident management for enterprise needs Value for money 4.7 (19) 4.7 Based on 19 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Confluence](https://www.capterra.com/p/136446/Confluence/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (19) 4.5 Based on 19 reviews ## User reviews Overall rating 4.7 Based on 21 reviews Filter by rating 5(14) 4(7) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KP Katrina P. IT Analyst Information Technology and Services ### "AlertOps Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 23, 2025 My overall experience with AlertOps has been great I use it for ticket management and I like that has a lot of features and good customer support. Pros It allows easy ticket management for ITSM teams and allows you to route customer calls easily and efficiently. Cons I do not dislike anything about this software. I think is a good ticket management tool. It has helped me meet SLA deadlines many times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JL Jeff L. Business Development Manager Information Technology and Services ### "OnCall Headache Relief!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 December 5, 2023 Pros Once we setup AlertOps our afterhours noise has been reduced significantly. The critical alerts come through and our Techs know that if the system is alerting, it's important! Cons Initial setup was a little complex. The support team at AlertOps was fantastic and assisted us along the way. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Henry O. President Information Technology and Services ### "Highly Recommend AlertOps" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 5, 2023 Pros AlertOps has helped us provide fast tech support to our clients around the clock with minimal expense. The integration with our existing PSA and other systems provides us with almost instant alerts about the things that actually matter. In the past we’ve experimented with other alerting systems that either gave us a lot of noise (too many alerts), or didn’t work reliably. With AlertOps, the system just works. This has given us the ability to monitor our clients systems 24x7x365 without the burden of excessive staffing. Cons Like any highly integrated system, occasionally there are blips where the integrations and connections needs some attention. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CF Chris F. Director of Technical Services Information Technology and Services ### "AlertOps is Great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 18, 2023 Alertops has been a great product for us. Really makes after hours calls easy to manage. Pros The flexible scheduling, easy setup and clear notification options with the app, text and calling. Cons No real cons, wish we had the budget to use the higher-level plan haha. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BL Brad L. System Engineer Information Services ### "Has been a great addition for our customer service help desk." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 2, 2021 Pros By being able to connect to connectwise it still allows for one sorce of truth for all our tickets. It helpped fill a void in our customer support by allowing to roll a call to a secondary person incase the first one did not get the notification or was all ready on a call. Cons The admin portal can be a bit confusing at time on where to go. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Cameron P. Chief Technology Officer Information Technology and Services ### "Great value for money and very good customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 17, 2019 The overall experience has been great due to the price point and customer support. I have recommended alertops to other people before and I would do so again. Pros The value for money is fantastic, much more affordable than other available software. It has a lot of integrations as well with phone notifications, slack etc. Customer support is very responsive and helpful. Cons The UI can be difficult to use, and adding /removing people on the roster seems to recalculate everything so you need to be mindful of what the existing roster was before changing it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 25, 2019 Thanks so much Cameron, we're glad you're seeing value in our product! Just so you know, our UI is constantly improving so we will take note of those issues immediately. WP william p. Director of Customer Success Information Technology and Services ### "Great tool for incident management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 12, 2019 Great tool for incident management. Works like a charm! Pros Great support helping us get AlertOps up and running. Set it up once and let it go. Cons No cons that I have run into - Works as advertised. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 13, 2019 Thanks so much for the awesome review! Glad our support team was able to get you set up and running. LB L.Victoria B. CEO Hospital & Health Care ### "Very Happy Customer." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 10, 2019 We work for the Emergency Department 24/7, and it's imperative that we don't miss any calls. It's important also that the calls are transferred to the right person. Alerts are working for us! Pros I can make the schedule ahead of the time and make changes immediately when needed. Cons Limited options for individual responses to the extensions. I'd love it if I got the voice messages in text form. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/) Reasons for choosing AlertOps Mr. English called me and helped me set everything up for the trial. I feel that your organization is there to help customers with little or no knowledge of the software. Thanks! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 17, 2019 Thanks Victoria! We're glad to hear that the alerts are working for you and that you're enjoying AlertOps! I'll definitely check in with our team about that feature - and if it's not in the pipeline, it will be soon! GS Gyula S. Developer Online Media ### "Great but still with room to improve" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 10, 2019 Pros Features Functionality Support response time and quality Cons The user interface could use a re-wamp... In some cases it's straitghforward... in some cases it doesn't make sense and only after clicking around for minutes I find the page that I'm looking for. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 13, 2019 Thanks Gyula for that feedback! I do know that our team is constantly working on improving the UX of our platform. Improvements will definitely be coming soon! LC Luis C. Senior Technical Support Engineer Computer Software ### "Great tool for keeping all your alerts organized" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 30, 2018 AlertOps has been the best solution for our company. Ability to generate automatic alerts based on events is great. Able to schedule those alerts based on availability takes it to another level. Pros AlertOps allows you to keep all your alerts together. Their is no shortage when it comes to their features and functionality configuration. Great product for the price. Cons Some of the functions can be difficult to understand at first. Take a bit of a learning curve to really understand how all the options work. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 31, 2018 We're so glad that AlertOps was the best solution for you! It's really important for us that you have all the functionality that your team needs. Please do feel free to let us know what some of the difficulties were at first so we can improve our product for future users by emailing us back through support! 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