# Qminder Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Qminder Software - reviews, pricing plans, popular comparisons to other Visitor Management products and more. Source: https://www.capterra.com/p/160462/Qminder --- # Qminder Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Qminder ## What is Qminder? Qminder is the leading in-person service platform that brings clarity, structure, and control to busy brick-and-mortar teams. Built for appointments, walk-ins, and queues, Qminder helps organizations deliver better face-to-face service with less manual effort. From booking and check-in to receiving service, visitors move through their journey with timely updates, less waiting and confusion. Two-way communication and live dashboards keep operations on track, while Service Intelligence tools provide real-time insights into service performance. Qminder supports public sector offices, healthcare providers, and retail teams looking to reduce wait times, increase satisfaction, and run smarter service environments. Get started in under a week and see results from day one. With three flexible pricing plans and zero setup costs, onboarding is quick and hassle-free. It’s fast to implement, simple to use, and trusted by leaders like Apple, AT&T, and city governments. ## What is Qminder used for? [Visitor Management](https://www.capterra.com/visitor-management-software/)[Waitlist](https://www.capterra.com/waitlist-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/) Overall rating Based on 93 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 0% Starting price $429 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Qminder alternatives Highest Rated [Archie](https://www.capterra.com/p/241184/Archie/) [4.9 (82)](https://www.capterra.com/p/241184/Archie/reviews/) Starting price $159.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/241184/Archie/) [4.2 (145)](https://www.capterra.com/p/164715/ROLLER/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.7 (93)](https://www.capterra.com/p/233108/deskbird/reviews/) Starting price $2.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Vizito](https://www.capterra.com/p/147970/Vizito/) [4.7 (169)](https://www.capterra.com/p/147970/Vizito/reviews/) Starting price $29.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/147970/Vizito/) [View all alternatives](https://www.capterra.com/p/160462/Qminder/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Notifications 4.5 (48) 41.67% of 48 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Visitor Tracking 4.9 (45) 51.11% of 45 reviewers that rated this feature as important or highly important Track visitors and purpose of visits Reporting & Statistics 4.8 (43) 34.88% of 43 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Self Check-In/Check-Out 4.6 (40) 55.00% of 40 reviewers that rated this feature as important or highly important Check-in and out via a mobile device or kiosk Registration Management 4.9 (27) 29.63% of 27 reviewers that rated this feature as important or highly important Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Customizable Fields 4.6 (20) 30.00% of 20 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Qminder 57 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Track and manage schedules and meetings via an integrated calendar Automated reminders and confirmations for booked appointments and events via text or email Manage, organize, and store contact information A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Import and export data to and from software applications Graphical representation of data Store, manage, and track all electronic documents in a centralized location Assemble applications and processes by dragging over and arranging pre-built components Track employee schedules, availability, and performance across projects and tasks Intended to be used by governmental agencies Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple languages Manage and support multiple locations Book meetings and appointments through a website or digital platform A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Manage the pre-registration process Arrange tasks based on the level of priority or urgency Streamlining repetitive tasks and activities through automated and predefined workflows Plan and coordinate all the resources, costs and time needed to execute assignments Ability that lets customers add themselves to a publicly available waitlist Monitor wait time and abandonment for incoming requests that have not been routed Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Ability to record, store, update, and retrieve information Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Check-in and out via a mobile device or kiosk Online portal through which end users can access the system, manage tasks, or obtain information Send messages via SMS Create, manage and track all task activities and progression Addition of necessary external data, applications, tools, or features Set up connections to third-party platforms to improve business processes Measure and track time including hours worked and paid time off (PTO) Profiles of users providing basic information Track visitors and purpose of visits Record, update and manage waiting lists Estimated waiting time in the queue Track the position in queue in real-time View and track activity related to an individual, transaction, etc. Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.8 (93) 4.8 Based on 93 reviews ## Pricing Value for money 4.7 (81) Free Trial [View pricing plan details](https://www.capterra.com/p/160462/Qminder/pricing/) Basic $429.00 Per Feature,Per Month It includes: - Unlimited locations - Unlimited visitors - Unlimited service lines - Name-based waitlist - Online Visit Planner - Appointments - Staff performance reports - Service alerts Business $869.00 Flat Rate,Per Month It includes: - SMS notifications & chat - HIPAA compliance - API - Webhooks - Integrations Premium $1,149 Flat Rate,Per Month It includes: - Custom branding - Data Retention Configuration - SAML-based SSO - Security Log - Dedicated onboarding & implementation - Dedicated account manager Value for money 4.7 (81) 4.7 Based on 81 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[ Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Typeform](https://www.capterra.com/p/137289/Typeform/)[ Okta](https://www.capterra.com/p/119653/Okta/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (87) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (87) 4.7 Based on 87 reviews ## User reviews Overall rating 4.8 Based on 93 reviews Filter by rating 5(77) 4(15) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent MC Mark C. It manager Medical Practice ### "Q-Might as well get it " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 14, 2025 Overall, it does help solve que issues and customer satisfaction. I know larger companies like AT&T have used them as well. Pros I like being able to customize the clients by using their name and not assigning a number. It makes it feel more professional and personal. Cons While not necessarily a least like, they are a bit slower to work out software glitches and errors. You can point it out and get a response from their engineers at some point. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User manager Marketing and Advertising ### "Continuous customer care " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 24, 2025 I was able to think that the customer's experience from coming in to leaving was perfect. It helped me a lot in maintaining the perfect customer experience. Pros Continuous customer care became possible. And it was nice to be able to organize the people waiting in line through qminder. Cons So far, I couldn't find any negative comments about this service. Please develop better features in the future! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM Dana M. Client Support Manager Retail ### "Perfect for getting rid of physical lines and improving customer wait times." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2025 Qminder makes it easy for our customers to check in and get a spot remotely from their own phones, even before they arrive at the branch. What's more, the platform gathers key information about customer wait times, how long we spend serving them, the number of people we receive per hour, day, or service, and our team's productivity. Pros The key benefit of Qminder is its ability to turn waiting into a streamlined, digital experience, significantly boosting customer satisfaction. It also unburdens our agents from managing queues, letting them concentrate fully on assisting clients. With its intelligent routing, customers are always guided to the correct service station. Cons This platform has been completely satisfactory for me; I can't find any negative aspects to mention. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HW Henry W. Manager Apparel & Fashion ### "Qminder needs minor updates." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 May 20, 2025 Simple and user-friendly interface that improves customer flow and reduces wait times. Limited customization may not fit all business workflows. Pros Exceptionally easy to set up and use, turning chaotic check-ins into seamless, customer-friendly queues Cons Limited front-end customization (e.g., iPad/TV messages, check-in form fields) can feel restrictive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JN Jason N. Esthetician Hospital & Health Care ### "Great HIPAA compliant program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 17, 2025 The user experience is quite easy and straightforward. Even our older patients who aren’t as tech savvy can use it Pros Really great program. Makes appointments much more efficient. Saves us so much time getting the customers information ahead of time. Extra perk that this service is HIPAA compliant Cons The design isn’t quite as robust looking as other programs I’ve used. Switched from [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Horrible software. Very clunky and not HIPAA at the time of use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RE Rita E. Sales Rep Consumer Electronics ### "Qminder positive impact" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 12, 2025 My overall experience was great, I feel like this software can be beneficial to many companies when it comes down to scheduling appointments. Pros Qminder is a great software to use, you can schedule appointments without having to call and wait on the phone for a long time, you can also check In when you arrive to your appointment which is convenient. Cons The only thing that I disliked was that the application tends to glitch or run slow, if there can be updates on that I would have no issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KS Kimberly S. Patient Service Representative Hospital & Health Care ### "Less wait times" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 27, 2025 My overall experience is positive. As I said prior, the ability to be able to see those waiting and for how long was beneficial to avoid long wait times and late appointments. Pros What I enjoyed about Qminder was the ability to see who was waiting and how long. Qminder had helped while I worked registration to know who was waiting to be registered for a test or arrived for a scheduled test. I, also, enjoyed being able to see how many I serviced in a day. Cons What I did not like about Qminder is nothing. I enjoyed everything about this program as it made the job easier to be able to properly service those coming in for scheduled test or outpatient testing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Bonnie B. Lead. Systems Analyst Non-Profit Organization Management ### "A great tool for enabling our clients to own their progress from the outset" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 7, 2024 Qminder is always very on top of things if we have an issue and we rarely have an issue. Pros Great UI for our staff and the ability for our staff to message our clients while they wait. Cons We wish the front end UI of the check in form was more customizable. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CP Courtney P. Office Assistant Government Administration ### "Very Useful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 15, 2024 Pros Qminder is helpful in alerting each department within this large company that there is a customer waiting downstairs for assistance. It allows each of us the freedom to not be tied down to one area waiting for customers to arrive. I especially enjoy the fact that it can be accessed via mobile devices as well. Cons Qminder is simple but powerful and very useful for its intended purpose. As they are always adding updates and new features, it's difficult to find any cons because they are usually fixed before they become much of a problem. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 18, 2024 Hi! Thank you for taking the time and leaving a great review for Qminder 💚 We are glad to hear that our software keeps departments informed and provides mobility. Eliminating physical waiting lines is the key to improving the waiting experience and customer satisfaction. If there is anything we can help with, feel free to contact us from live support chat. Thanks again, Qminder Team RC rita c. Permit Tech Construction ### "City hall permit center" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 7, 2024 Very easy to use - not complicated. Very helpful with tracking customers, waiting times, actual service time of each customer at each division level. Pros Ability to view which division customers are waiting for. Ability to transfer to different divisions as needed. Cons It has been working great for our purposes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/160462/Qminder/reviews/) Popular comparisons [Archie vs Qminder](https://www.capterra.com/compare/160462-241184/Qminder-vs-Archie)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)