# Page 5 | Smoobu Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Smoobu the right Vacation Rental solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/160106/Smoobu/reviews

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Smoobu

4.5 (195)

[View alternatives](https://www.capterra.com/p/160106/Smoobu/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 5 - Reviews of Smoobu

## Showing most helpful reviews

Showing 101-125 of 195 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

HK

Halyna K.  
Affittacamere  
Hospitality  
Used the software for: Less than 6 months

### "Perfetto per la mia casavacanze"

September 28, 2023

5.0

Pros

Channel manager per gestire booking & c, sito web per prenotazioni incluso e tutte le integrazioni facili da usare per ricevere e i pagamenti dai clienti e automatizzare la mia casa vacanze (automazione apertura porte e tanto altro). Non potevo chiedere di più! Inoltroe mi ha semplificato la gestione di tutta la burocrazia per la registrazione sul portale regionale e alloggiatiweb. Lo consiglio!

Cons

La gestione del calendario è migliorabile

Review Source

CP

Carmela P.  
Proprietario  
Hospitality  
Used the software for: 6-12 months

### "Anche per piccolissime strutture!"

June 19, 2021

5.0

Anche se ho solo due appartamenti che insieme formano una villetta, non potrei più farne a meno. Quando entra una prenotazione non devo fare nulla perché so che la disponibilità verrà sincronizzata su tutti i canali.

Pros

Fa dormire sonni tranquilli perché non ho più rischio di overbooking! Si possono modificare i prezzi in un attimo e vengono sincronizzati con i portali più importanti (Booking.com, Airbnb, Vrbo ad esempio) La Guest-App è molto gradita dagli ospiti e fa risparmiare tempo per le solite domande perché si possono già informare gli ospiti di molte cose nella Guest-App

Cons

Check-in online migliorabile (potrebbe essere utile far caricare più file per ospite, infatti molti hanno due foto, una per fronte, una per retro) Ci si mette un po' a capire il funzionamento ma una volta capito diventa facile usarlo

Reason for choosing Smoobu

Il prezzo è concorrenziale rispetto agli altri software. Offre molto al giusto prezzo.

Review Source

PP

Pio P.  
Proprietario  
Hospitality  
Used the software for: 1-2 years

### "Software super completo!"

June 19, 2021

5.0

Smoobu offre davvero un prodotto molto completo. Sono davvero tantissime le funzionalità incluse ma volendo ci sono decine di integrazioni con altri software per completarlo ancora di più (es. software di revenue management).

Pros

Integrazione con molti software terzi Affidabilità nella gestione dei prezzi e delle disponibilità sui canali Look giovane e al passo con i tempi Ha molte funzionalità incluse nel prezzo Rapporto qualità prezzo decisamente interessante

Cons

Accade, anche se molto raramente, che ci sia qualche malfunzionamento. Dopo la segnalazione può succedere che passino mesi finché sia stato risolto. L'importante é sapere come comportarsi e in qualche modo si può bypassare il problema.

Reason for choosing Smoobu

Possibilità di fare un periodo di prova di 14 giorni.

Review Source

OC

Oscar C.  
Owner  
Real Estate  
Used the software for: 2+ years

### "Very happy with Smoobu"

November 9, 2022

5.0

Highly recommended, it has made my life a lot easier and the value is just great.

Pros

The integration with other travel agencies was seamless, the platform was very user-friendly, and their customer service department immediately provided feedback if there were any questions.

Cons

I feel that I'm under-utilizing all of the software's tools for lack of information on all of its features.

Review Source

TM

Tara M.  
Director  
Hospitality  
Used the software for: I used a free trial

### "Ticks more boxes that you need for less money!"

April 13, 2020

5.0

We'd been comparing platforms for a few weeks and found that Smoobu was not only more cost-effective but that it ticked so many more boxes than we had even envisaged. The Smoobu team are super helpful and respond very quickly to the few queries I had but really, they have explained everything exceptionally clearly that you'll rarely need to reach out! I'd highly recommend Smoobu and can't imagine moving to any other platform especially with their continuous improvements and new integrations which I think will be very useful when normality returns to our hospitality business!

Pros

Cost-effective and incredibly easy to set up all the integrations with everything explained exceptionally clearly that you'll rarely need to reach out but the team are super helpful when you do and respond very quickly! Ticked so many more boxes than we had even envisaged. The Guest App is genius and we can't wait for our guests to benefit; as well as upselling feature!

Cons

That I didn't discover it sooner. It didn't appear in my google searches but luckily discovered it via an online ad :)

Reason for choosing Smoobu

Guest App. 2-way API integrations with Airbnb etc. Cost! EASY SETUP!

Review Source

mB

michela B.  
Host  
Hospitality  
Used the software for: 1-2 years

### "Smoobu Channel Manager"

March 25, 2021

5.0

Lo consiglio vivamente a tutti i gestori di strutture ricettive.

Pros

Ho fin da subito apprezzato la semplicità e la praticità di questo software che consiglio vivamente anche a chi parte da zero e non ha alcuna esperienza con i 'channel manager'. Mi sono trovata molto bene con tutte le funzionalità, semplici e intuitive da usare, e ho particolarmente apprezzato il servizio di assistenza, davvero eccellente.

Cons

Non c'è nulla che non mi abbia soddisfatto.

Alternatives considered

[Kross Booking](https://www.capterra.com/p/149847/Kross-Booking-Suite/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Reason for choosing Smoobu

Perché mi è sembrato molto più semplice da usare.

Review Source

AK

Antonios K.  
General manager  
Hospitality  
Used the software for: 2+ years

### "Friendliness of use and functionality"

October 26, 2020

5.0

Smoobu is evolving and staying on top of its game. There was never an issue not solved and very important Smoobu team delivered what they promised. After being with Smoobu for almost 4 years I can say I'm happy especially with their friendly contact and professional support.

Pros

User friendly Quick synchronization Product support

Cons

Nothing I can think of. Therw is limitations on the software that you find with all. Canner managers.

Review Source

Response from Smoobu

October 27, 2020

Very happy to read that you are enjoying our system. Please feel free to let us know about the limitations. Even if these account fro all channel managers :)

ÉT

Élodie T.  
Responsable d hébergement touristique  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Bon logiciel fonctionnel ! "

January 9, 2023

4.0

Gain de temps, permet d éviter les doubles réservations.

Pros

Synchronisation des plannings avec les plateformes

Cons

Impossibilité de répondre avec l adresse gmail.

Review Source

PB

Paolo B.  
Manager  
Hospitality  
Used the software for: I used a free trial

### "I would definitely recommend it"

May 28, 2020

5.0

Although I am still in the trial phase, I have no doubt that I will continue to use Smoobu in the future.

Pros

The ease of use in different aspects: synchronization with the different portals, setting the different payment methods, creating your own web page. There is no need to have great computer skills, you are guided step by step and if that is not enough, clear and comprehensive video tutorials are offered. The contact with the customer service has been pleasant and friendly. I am also glad for the possibility recently offered to block dates before an arrival and after a departure, due to the ongoing health crisis.

Cons

I can't get myself to like visually the speedometer of the "use" widget in the desk. In addition, the fact that when I select a property in the calendar menu and reload the page, I lose the previous selection.

Reason for choosing Smoobu

A guest I had, besides being a host himself, worked in the development of several channel managers and expressly advised me to try Smoobu.

Review Source

HH

Helmut H.  
Chef  
Military  
Used the software for: 1-2 years

### "Preis Leistung ist sehr gut"

January 28, 2023

5.0

Wir Lösen den Gesamten Aufwand der Buchungen, Gästeinformationen, Gästemappen und Nachrichten über Smoobu

Pros

Die einfache Übersicht und die Digitale Gästemappe

Cons

Statistiken könnten besser sein (Zahlungsarten damit Man Gebühren besser Kalkulieren kann)Bei Zimmeränderungen: Zeitraum - Preise müssen Manuel umgestellt werden

Review Source

KR

Kathryn R.  
Marketing Manager  
Hospitality  
Used the software for: 6-12 months

### "Excellent customer service"

February 3, 2023

5.0

I enjoy using Smoobu a lot, it’s very clearly laid out and easy to use. I don’t often need help as the product itself is very intuitive, but I am also very impressed with the customer service. Every time I have contacted them, they have been helpful, communicative and proactive.

Pros

Smoobu is very intuitive and easy to use even for someone with no prior experience of tools like this. The customer service and support is also excellent.

Cons

The cost has increased significantly in 2023 although it is still competitively priced compared to similar tools.

Review Source

Response from Smoobu

February 14, 2023

Thank you so much for your trust, Kathryn. Your satisfaction with our services makes us very thrilled. Your review is greatly appreciated, and we hope to be of assistance again soon!

EL

Elena L.  
Libera Professionista  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Semplice, completo e funzionale"

May 27, 2020

5.0

Molto soddisfatto del gestionale, sicuramente estremamente utile per la sincronizzazione con tutti i portali turistici. In passato dovevo modificare manulamente per ogni singolo portale turistoco prezzi e disponibilità delle camere. Una perdita di tempo eccessiva e non produttiva.

Pros

La facilità d'uso, completezza e funzionalità rendono il software uno strumento utile nella gestione della propria attività. È immediato e facile da utilizzare anche per i meno esperti.

Cons

Non vengono evidenziati punti negativi in particolare ma piuttosto alcune funzionalità che devono essere implementate.

Review Source

Vlasios L.  
Tourism Improver  
Hospitality  
Used the software for: 6-12 months

### "Tourist villas user"

February 25, 2022

5.0

Excellent work tool and really good support

Pros

For me who manages tourist villas in Greece is the most productive tool. Easy, fast, and economical. I recommend it.

Cons

More developments to connect all the possible online travel channels

Review Source

IF

Isabella F.  
Owner  
Hospitality  
Used the software for: 1-2 years

### "I have a new friend, it's called smoobu!"

August 26, 2019

5.0

For me to say Smoobu means the rep. I still wonder how he can answer all the questions for assistance on his own. Always relevant, decisive and friendly.

Pros

It does a lot of things for me: it synchronizes the bookings on all the portals and updates the prices on some of them, it manages the communication with the customers, it gave me the possibility to create a website in an intuitive way and at sustainable costs and much more .. ..

Cons

I would say that I like everything, the graphical interface is intuitive and clean and I really appreciate their philosophy of trying to improve, always having a friendly customer relationship.

Review Source

GP

Guilhem P.  
DIRECTEUR  
Hospitality  
Used the software for: 2+ years

### "Smoobu a des problèmes financiers"

November 19, 2021

1.0

Personne s'occupe des clients

Pros

Simple et efficace, bon marché mais pas de support ni d'assistance, ils vous envient des emails avec des tutos.

Cons

PAS DE SUPPORT EFFICACE Smoobu a des problèmes financiers car depuis 2 ans que je travaille avec eux leur effectifs diminuent sans cesse. Maintenant il ne répondent plus au téléphone. Répondent uniquement par email et envoient des tutos et des videos. NE PAS TRAVAILLER AVEC EUX.

Review Source

RR

René R.  
Vermieter  
Recreational Facilities and Services  
Used the software for: 6-12 months

### "Ein Leben ohne Smoobu ist möglich, aber schwierig."

October 1, 2021

5.0

Scheller Support. Tolles Tool, das zum Glück immer weiter verbessert wird.

Pros

Wenn man alle Möglichkeiten nutzt und alles eingerichtet hat, ist Smoobu eine perfekte Lösung, um per Chanel Manager alle Portale synchron zu halten und mit den Gästen zum Großteil automatisiert zu kommunizieren. Und ... sehr schneller Support!

Cons

Als Neuling in der Ferien-Vermietung waren das lange Nächte, um das System einzurichten. Teilweise wünscht man sich an paar mehr Optionen, um z.B. Positionen und Rabatte gegenüber seinen Kunden auf Homepage oder in Rechnung auszuweisen. Denn oft werden nur Gesamtsummen dargestellt. Ein z.B. ausgewiesener Rabatt gibt dem Gast ein gutes Gefühl.

Reason for choosing Smoobu

Preis-Leistung und Auswahl der Optionen/Intergrationen

Review Source

HS

Hugo S.  
Home Owner  
Hospitality  
Used the software for: 1-2 years

### "A must for any property manager"

June 10, 2021

5.0

Couldn’t imagine managing my reservation without a central tool like Smoobu.

Pros

\-Website -Booking engine -Ease of use / configure -Price -support team interaction

Cons

\-Not all portals have API integration but this is a limitation from the portal side and not Smoobu as I understand they are working to get it.

Reason for choosing Smoobu

Better solution overall compared with competitors

Review Source

MT

Mark T.  
Director  
Hospitality  
Used the software for: 6-12 months

### "Quick to set up & easy to use channel manager"

June 29, 2021

5.0

We have found Smoobu to be a great platform for managing bookings across multiple platforms for our serviced accommodation. Currently we have just the one unit but we are adding more and Smoobu will become an increasingly important part of our operation. Support and customer service has been good.

Pros

Quick to set up Easy to use Good support

Cons

The website provided with the package is a basic and restricted in terms of page templates and design but it does provide the essential functionality you would need to get up and running. Longer term you will probably need to integrate the Smoobu functionality with a custom built website.

Review Source

MB

Mathias B.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Best vacation home rental software"

June 16, 2022

5.0

Pros

Very clear and everything you need for renting a holiday apartment.

Cons

Visitor's tax for children cannot yet be calculated separately

Review Source

LB

Lesley B.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Good Value, useful for expanding channels"

January 11, 2022

5.0

Pros

Easy to integrate channels, stable, good app and good value. Update all channels in 1 place.

Cons

Remembering to make changes such as blocks only in Smoobu is tough and you risk double bookings.

Alternatives considered

[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)

Reason for choosing Smoobu

Cost and functionality. Still use hostfully for guestbook.

Review Source

GC

Guy C.  
Directeur  
Utilities  
Used the software for: Less than 6 months

### "Un logiciel utile"

February 8, 2023

5.0

Pros

Après 15 jours de période d'essai du Channel Manager et un soutien sans faille du service support technique notamment Antoine et Marie, j'ai décidé de faire confiance a Smoobu. Logiciel simple d'usage et qui se paramètre facilement. Au début je me suis posé la question si Smoobu valait le coup pour seulement 1 appartement. En faite il faut résonner en nbr de plateforme sur lequel se trouve votre appartement. Moi c'est 4 et c'est vraiment utile. Je suis a 1 semaine d'utilisation et je ne regrette pas mon choix c'est pour cela que je souhaite partager mon point de vue de jeune client.

Cons

Le temps d'adaptation avant de maitriser le logiciel. Sans aide cela aurait été dur.

Review Source

Response from Smoobu

February 14, 2023

Hi Guy, we are so pleased you're enjoying Smoobu and thrilled to hear how much you love our technical support department. Please let us know if there is anything else we can help you with. We look forward to helping you with your vacation rental business in the future!

PD

Pierre D.  
Selbstständig  
Hospitality  
Used the software for: 1-2 years

### "Kostengünstig für Hotels und Resorts "

July 23, 2020

5.0

Das Programm arbeitet perfekt fast 2 Jahren kein Fehler.

Pros

Einfacher Handhabung und kostengünstig hat mir deshalb am besten gefallen

Cons

Kein gefunden vielleicht nicht für große Hotels.

Reason for choosing Smoobu

Von alle probierten Produkte beste Handhabung und kostengünstig.

Review Source

FM

Firman M.  
Founder / Owner  
Hospitality  
Used the software for: 6-12 months

### "Smoobu is perfect one !! "

April 6, 2020

5.0

User Friendly Not expensive Very Quick responses of the knowledgeable​ customer services, they are doing improvement​ regularly, which is very good !

Pros

If you are searching for the perfect platform to organize the whole rental management, Smoobu is the best so far, why? because very user friendly, all the tools just as easy as the Airbnb platform! We use for almost a year and we don't have any issue even we have various types of accommodations, from the middle budget to the luxury ones .. being grateful to found Smoobu in 2019, when I was really desperate with those options available.

Cons

Simple, easy to integrate, user friendly​!

Review Source

MP

Mario P.  
property menager  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Ecxellent Channel"

August 27, 2019

5.0

I don't need to check or update OTA's when a property is booked.

Pros

This channel manager is really complete and fits perfectly with the needs of a tourist manager. it's quick to update the data in the various channels. The feature I like most is that I can send an email with all the information to all customers automatically. In addition to the channel with the same price, a booking engine is included.

Cons

It should be fantastic to change the percentage different between channels for singolar apartment.

Review Source

FA

Felipe A.  
Director  
Hospitality  
Used the software for: 1-2 years

### "Malo, muy malo"

March 7, 2023

1.0

mala, muy mala.

Pros

Ha dejado dos meses sin sincronizar con los portales. En teoría todo estaba correcto, pero no sincroniza ni la disponibilidad ni los precios. Un perfecto desastre.

Cons

Difícil de entender, mal estructurado, mal traducido.

Reason for choosing Smoobu

Por precio

Review Source

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