# Page 4 | Smoobu Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Smoobu the right Vacation Rental solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/160106/Smoobu/reviews --- Smoobu 4.5 (195) [View alternatives](https://www.capterra.com/p/160106/Smoobu/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Smoobu ## Showing most helpful reviews Showing 76-100 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GC Giuseppe C. Owner Hospitality Used the software for: 2+ years ### "Ottimo prodotto " April 13, 2023 5.0 Pros La facilità d'uso, il servizio assistenza clienti, la versatilità Cons È tutto perfetto. Non penso ci sia niente da integrare Review Source HF Heidi F. Owner Hospitality Used the software for: Less than 6 months ### "This product is geared towards Europeans" April 16, 2021 2.0 I have had a terrible experience with Smoobu and do not recommend this product to anyone Pros The guest app was a nice feature. This product was less expensive than others Cons The customer service for this product is terrible. It is difficult to speak to anyone by phone and if you are able to finally get through it has to be during European hours so if you can't talk first thing in the morning you are out of luck. Many features on the included booking website are geared towards Europeans and cannot be fixed. For example, Sq meters instead of sq ft, the format for the date is day/month/year, the website has the word domicile as a tab which should say home but they have yet to fix, I never could get the website to work properly for direct bookings (whenever I tried certain dates it said that those dates weren't open even though they were). I also could not get PayPal to work with the booking website and when I asked customer service for help with they asked me to send them a screenshot of the problem (that's usually what they wanted for everything). Lastly, the most frustrating thing about this program is that after the free trial I decided to pay for a year upfront and now that I have discovered how much I don't like the program and want to cancel they won't give me a prorated refund. Review Source Response from Smoobu April 23, 2021 Hi heidi, thanks for your feedback. Let me apologize for your experience. We are a Europe based company, indeed. We are still adapting some minor issues for the US market (exactly these 2), but we have +1000 happy clients in the US already. The PayPal issue that you were having must be a setup issue, happy to get it fixed with you. The fact that you did not have any days available were because you had not yet set your prices. No prices = no availability. Indeed we do not pro rate refunds. You had the choice to opt in for the monthly subscription, no questions asked. Plus you had a 14 day trial without any obligations whatsoever. Happy to hear your thoughts. Best regards Philipp VR Verified Reviewer Amministratore Computer Software Used the software for: 1-2 years ### "Buon software ma commerciale pessimo" February 20, 2021 2.0 Disdire l'abbonamento per email entro i tempi non è bastato: hanno forzatamente prelevato quasi un anno di canoni e, nonostante gli avvisi al supporto, sono arrivato a bloccare la carta e presentare denuncia per frode. Pros Facile da usare ma quasi amatoriale nelle funzionalità Cons Addebiti su carta di credito non autorizzati, con conseguente blocco carta e denuncia per frode. Review Source Response from Smoobu February 23, 2021 Dear Marco! I checked the details plus the ticket exchange with Giada. Our business is subscription based and hence we deduct the money from your account. You did agree to our terms and we added your card to your account as every legit business would do. You were free to cancel any time. You did not do so and used the system instead. We even offered a fair deal for you to deal with open payments trying to help you out. Please understand that leaving these comments on SM or other platforms should not be a tool to get around payments that you need to make when using our system. In the end you used the system, disputed the payments and we are left with nothing but an unfair review. Customers first, but business relationships should still be fair deals. Regards Philipp (Founder Smoobu) MR Milan R. CEO Hospitality Used the software for: 2+ years ### "Good for starting up cheap with a helpful channel manager" July 22, 2022 4.0 Pros Very good reporting and easy to connect channels. Cons Guest App did not develop, no team management. Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Smoobu Cheaper alternative. Review Source GM Gianluca M. Property Hospitality Used the software for: 1-2 years ### "Vero excellent " June 19, 2021 5.0 Pros Work good and very simple to use… mobile versione And excellent integrations with ota and partner software Cons Easy use and good integrations with other apps.. Review Source AC Antonio C. Gerente Leisure, Travel & Tourism Used the software for: 2+ years ### "Calidad y fiable" June 24, 2021 5.0 Su puesta en marcha nos facilitó mucho el trabajo, es fundamental si trabajas con distintas plataformas de alquiler para la sincronización de la disponibilidad y precios. Sin esta herramienta es casi imposible la gestión. Pros Es una herramienta muy intuitiva y fácil de uso. Realiza a la perfección lo que se le pide, que es la sincronización con las diferentes plataformas de alquiler. También están en continua evolución y perfeccionamiento de la herramienta. Esto es muy importante para que no se quede desfasada. Van ampliando las integraciones con otras herramientas necesarias para la gestión de los inmuebles. Cons Incluyen una plantilla para publicar tu web y quizás sería interesante disponer de más opciones. Reason for choosing Smoobu Relación calidad / precio. Además de que se ajustaba a nuestras necesidades. Review Source GMD Gian Marco D. Director Real Estate Used the software for: 6-12 months ### "Awesome product. " February 8, 2023 5.0 Pros Best software I have used so far for Vacation Rentals. Very user friendly. Easy to set up. Well thought infrastructure. Cons Everything works perfect, so nothing that we don't like. Alternatives considered [Hostify](https://www.capterra.com/p/183332/Hostify/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Smoobu Trial period Review Source Response from Smoobu February 14, 2023 We really appreciate you taking the time to leave us a review, Gian Marco! These are the things that keep us so motivated to continue doing what we're doing, and we're so happy to hear that you had a great experience using Smoobu. Let us know if we can do anything else for you. EA ELENA A. Property Manager Hospitality Used the software for: 6-12 months ### "la mia esperienza con Smoobu" November 8, 2023 5.0 Pros Assistenza impeccabile e facilità di utilizzo del software. Molto raccomandato| Cons niente in particolare... è un ottimo software Review Source JB Jesus B. Gerente Real Estate Used the software for: 6-12 months ### "Problemas de integración de su channel manager" March 30, 2021 3.0 La experiencia fue mala. El sistema es funcional y económico, sin embargo nos generó problemas graves de sincronización que nos hizo perder dinero y mucho tiempo. Decidimos dejar de trabajar con ellos y cambiar de channel manager Pros El precio es de lo más competitivo que existe en el mercado Cons Tuvimos varios problemas de conectividad con el channel manager. Eso nos generó situaciones de overbooking y reservas en temporada alta a precios de temporada baja en diferentes otas. Smoobu decidió que el fallo no estaba en su sistema, sino en las otas, no contribuyendo ni dando solución al problema. Reason for choosing Smoobu El precio era competitivo. Review Source Response from Smoobu March 31, 2021 Hi Jesus, it is unfortunate to hear that. We are looking into double bookings extremely carefully. I am quite sure that the issue came from a setup mistake if our agents are telling you it was not our fault. But in the end we just need to make sure to help you correct the issue, no matter what. Please address the exact issue to myself @ philipp@smoobu.com again for me to look into it. I am sure I will be able to tell you what happened exactly while you were setting up the system. Double bookings in the end should never happen once you are connected successfully. Best Philipp (Co-Founder Smoobu) NR Nataliia R. Turismo Utilities Used the software for: Less than 6 months ### "El mejor asistente para VV" April 9, 2024 5.0 Pros Sin duda estoy contento con el programa, todo está a la mano. Generación de calendarios, organización del trabajo al más alto nivel. \[sensitive content hidden\] (atención al cliente) al más alto nivel. Cons Nada. Nada. Todo es perfecto . Me gusta todo Review Source EM Edgar M. Manager Hospitality Used the software for: 1-2 years ### "Too many bugs" January 7, 2023 1.0 Pros Intuitive to setup and useApp for mobile Analytics Cons Too many bugsNew errors - developers make changes on running systemsDouble bookings occur - not usable as channel managerIntegration with payment service buggy, especially paypal did not work Review Source Response from Smoobu January 13, 2023 Hi Edgar, Sorry to hear! We have no tickets about this and want to help. Please do email us at supportEN@smoobu.zendesk.com Leaving a review is not the first point of call for assistance, we must recommend our support channels for this. Hope to hear from you soon! CL Carsten L. Dipol Pädagoge Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Gute preiswerte Software mit Entwicklungspotential und Schwächen im Support" February 18, 2021 4.0 Insgesamt habe ich eine Verbesserung zu meinem vorher genutzten System erfahren und freue mich auf neue features, die hoffentlich noch entwickelt werden. Im Bereich des Supports ist die erfahrene Hilfe stark mitarbeiterabhängig. Insgesamt würde ich mir wünschen, dass stärker auf die Bedürnisse und Vorschläge der User eingegangen würde. Pros Der Channelmanager ist wirklich ausgesprochen einfach zu bedienen und funktioniert ausgezeichnet. Ein Synchronisieren mit den großen Portalen ist sehr einfach, schnell und zuverlässig. Cons Wenn man viele Einheiten vermietet vermisst man doch die eine oder andere Funktion, z. B. mehr Möglichkeiten in der Preisgestaltung. Der Support ist leider nicht so wie in vielen Bewertungen beschrieben. Die jungen Leute sind häufig entweder genervt oder ignorant, beides ist für den User nicht zielführend. Ich hoffe die vielbeschworene Innovationsfreuede und Veränderungsbereitschaft bleibt erhalten, so dass man in 2 Jahren nicht wieder zum nächsten System hoppen muss. Reason for choosing Smoobu Guter und einfach zu bedienender Channelmanager, insgesamt einfache und intuitive Bedienung, Flexibilität, Preis Switched from [easybooking](https://www.capterra.com/p/177658/JULIA/) schlechter Support, unflexibles Unternehmen, keine App fürs Handy, Zugänge waren nicht regulierbar, Preis Review Source MF Mark F. President Real Estate Used the software for: 2+ years ### "Don't use if you use Expedia/VRBO" May 20, 2023 1.0 Pros Simple when it works, but unfortunately that doesn't last long Cons Regularly disconnects channel management price sync with Expedia/VRBO. Support on the latest disconnect May 2023 has gone weeks with no solution or update. I'm researching alternative platforms and warning others. Review Source eC enrico C. / Real Estate Used the software for: 6-12 months ### "Top channel manager" August 4, 2023 5.0 Pros Fantastic layout, easy to understand basic functions Cons Sometimes it’s quite complicated to do some tasks and the guides available rarely are helpful. Review Source MT Marion T. Gérante Hospitality Used the software for: 6-12 months ### "Indispensable !" January 12, 2023 5.0 D'un rapide coup d'oeil, je vois mes réservations, disponibilités, tarifs + taux de remplissage et plein d'autres statistiques. Je peux également exporter le fichier au format Excel pour récupérer les coordonnées de mes clients. Pros La gestion de plusieurs biens simultanément sur des plateformes différentes (Booking, Airbnb, Abritel...)Facilité d'utilisation incroyableSupport d'aide réactif et compétent Cons Il manque la possibilité (par le biais d'une ligne "note" sur le planning) de pouvoir inscrire les événements, animations, activités, de la ville où se situe le bien et qui influent sur le prix des locations.Cela faciliterait le choix des tarifs en amont de la saison (Fête du lac, Festival du Film d'Animation, Congrès des Médecins, Maxi Race ...). Reason for choosing Smoobu Rapport qualité/prix, facilité de prise en main (après un essai de 15 jours) Review Source VR Verified Reviewer Ferienhaus Vermietung Marketing and Advertising Used the software for: 1-2 years ### "Smoobu hilft mir bei der täglichen Arbeit" December 17, 2021 5.0 great software, I like it! Pros Ich bin wirklich sehr begeistert von Smoobu! Die Vermietung ohne Smoobu ist für mich nicht mehr vorstellbar. Super Support, schnelle und gute Antworten! Super Erweiterungen die auch für kleine Vermieter eine professionelle Verwaltung der Unterkünfte ermöglicht! Nur weiter so, ich bin schon gespannt auf die nächsten updates! Cons Ich mag die Software, es gibt immer wieder gute updatets die ich gerne ausprobiere und einsetze! Reason for choosing Smoobu Von beginn an, ein super support, alle Fragen wurden schnell und gut beantwortet! Review Source HS Hayley S. Customer Relations Managee Hospitality Used the software for: 2+ years ### "Great platform! " November 30, 2021 5.0 We are using Smoobu since 3 years and are very happy with the platform and the great and fast support. Thanks for the great work. Pros The calendar function is so useful during busy times and the automatic messages make life super easy once set up. Cons The only thing i would change is being able to view past bookings in the calendar view rather than having to select 'month view' wnen using the app on my phone Review Source MES Maximilian E. S. Owner Hospitality Used the software for: 2+ years ### "Great Tool, Great People Behind, Simple and efficient" November 22, 2019 5.0 Pros More than 3 years ago, when I was looking for a simple but well thought through Chanel Manager, I came across Smoobu. Implementation was quite easy even for me as an inexperienced user of Chanel manager. In the last 3 years Smoobu has developed enormously and still offers me everything I need to successfully market my almost 20 accommodations. The support is always fast and efficient and suggestions are taken seriously! I'm sure I'll be happy working with Smoobu for many yearsand look forward to the next development steps. Cons I do not habe any complains about smoobu. For me nothing is missing Reason for choosing Smoobu Because of the Simplicity Review Source AM Allan M. Director Hospitality Used the software for: Less than 6 months ### "Tokeet to Smoobu" March 15, 2021 4.0 Overall, our experience has been great. We have lost a couple of features, however what we have gained far outweighs this. Customer support also very kindly offered to import existing direct bookings which was very helpful. Pros The features that drew us to Smoobu were the automated messaging, Igloohome integration, the guest guide/portal and the additional option selling. Cons I would say the only negative point we have so far is the handling/recording of invoices. Payments need to be recorded manually, whereas Tokeet would handle this automatically and made it very easy to schedule invoices, and track sent, outstanding and paid invoices. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/)[eviivo](https://www.capterra.com/p/66294/eviivo-suite/) Reason for choosing Smoobu Price was the main motivation, as I feel Smoobu provides the best level of functionality in the price bracket. Switched from [Tokeet](https://www.capterra.com/p/155340/Tokeet/) To improve integration with third party services, improve our automation functionality and provide a better customer experience for our guests. Review Source GL Ganache L. Responsable Hospitality Used the software for: 1-2 years ### "Opinion Costebelle Conciergerie" June 23, 2021 4.0 Very good exchanges with the team in place, especially \[SENSITIVE CONTENT\] who manages the French clientele. Pros sharing schedules with the teams and the booking site Cons No PMS. Technical difficulty in setting up certain data (booking engine, and connectivity with platforms) Alternatives considered [Beds24](https://www.capterra.com/p/123511/Beds24-com/)[Amenitiz](https://www.capterra.com/p/183836/Amenitiz/) Reason for choosing Smoobu Because of the fixed price and not the commission Review Source CR Criscia R. Rental Business Manager Hospitality Used the software for: 6-12 months ### "Easy to use & Highly recommended" August 31, 2020 5.0 Pros This channel manager has really increased our team efficiency while managing ~40 properties in India. It's very easy to use, very fast to get started... We did the trial and realised we could not live without it anymore! Customer service is also very responsive! I HIGHLY recommend this channel manager. Cons For over 40 listings it is difficult to search the availability as we need to scroll up or down. If there is search option for dates it would make it easier. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Review Source Response from Smoobu September 16, 2020 Dear Criscia, thanks very much for your review and choosing us over others. Very excited to hear that you are enjoying your experience. We are working on making the calendar easier to use also for larger accounts. In the meantime, have you discovered the calendar only view? https://login.smoobu.com/de/booking/calendar/2 Best Philipp JV Jennifer V. Owner and manager Hospitality Used the software for: 2+ years ### "Smoobu is the best" February 16, 2020 5.0 Smoobu is a useful tool which helps me run my business more efficiently. The easy interface enables me to manage reservations better and faster. In general, I am very satisfied with the product because it helps me stay on top of things. Pros Smoobu is easy to use from any mobile device and it helps me save a lot of time. The support staff are friendly, helpful and readily available to answer questions and solve issues. Cons I have no complaints. My only suggestion would be to further scale the annual price to adjust for (extra) small businesses. Reason for choosing Smoobu Before choosing a product I consulted a group of colleagues to compare their channel managers. None of them had particularly good feedback. So I decided to try Smoobu instead because it was a new product that seemed easy to use and the company provided a free trial period. Being able to test a channel manager is a real benefit, because you have the opportunity to see first hand how it works before paying for an annual contract. Review Source OG Olga G. Founder Lovely Property Hospitality Used the software for: Less than 6 months ### "Great product- Lots of potential" December 31, 2021 5.0 I would recommend this software to any property manager. The software does what you expect. Fast. Pros I manage 22 properties in Spain. I choose Smoobu based in these facts: - Price - Calendar management (APIS connection) - Price management - EASY built in website with payment gateway and possibility add your own domain FOR FREE - EASY built in app. - Owner/ team accounts - Messages and automations It is a self training software with a large stock of self explanatory videos to learn how to sep up your account. Videos are also Spanish (many softwares don't provide this choice yet) Support is fast and efficient (Thanks \[SENSITIVE CONTENT\]) The different accounts can be set up in different languages, very helpful if you have several languages in your team Cons Even though these areas can be improved I still will recommend it: - Efficient way of creating reservations reports - Easier way to know the calendar day when navigating through the calendar - My website should have the option for marking up price (to cover Stripe costs) - The app does not preview efficiently the calendar view. Review Source LM Luke M. director Hospitality Used the software for: Less than 6 months ### "Great channel manager!" June 10, 2021 5.0 with previous channel manager, I have used in the past, there were missing one most important think for me, mobile compatibility, which smoobu has and its working perfectly Pros Mobile friendly and customer support where the key factor for me Cons do not have it at the moment, its working perfectly for me Alternatives considered [Tokeet](https://www.capterra.com/p/155340/Tokeet/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Smoobu customer support, more clear fees, and personly more user friendly. Switched from [Zeevou](https://www.capterra.com/p/202366/Zeevou/) user friendly and mobile compatibility Review Source KO Kenneth O. Owner Hospitality Used the software for: 2+ years ### "Intuitive to use - Great support" April 29, 2021 5.0 The multiple functions it offers eg communication templates, automated messaging make admin much easier. Although intuitive to use there are sometimes glitches (probably mostly self inflicted) but support is great. Pros I have been using Smoobu for around 4 years. I started off with 4 rentals and now manage 10 and couldn’t do this effectively without this application. \[SENSITIVE CONTENT HIDDEN\]and the team are quick to help and resolve issues that crop up from time to time. Cons I cannot set up multiple season rates with intelligent pricing (discounting longer stays) Reason for choosing Smoobu Smoobu had the best functionality for my needs Review Source Similar Products Featured