--- title: "Smoobu Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Smoobu the right Vacation Rental solution for you? Explore 197 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/160106/Smoobu/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Smoobu 4.4 (197) [View alternatives](https://www.capterra.com/p/160106/Smoobu/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Smoobu Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews MM Martin M DirectorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “The channel manager’s ability to sync bookings across multiple platforms like Airbnb and Booking.com was a key advantage, helping to prevent double bookings.“ March 24, 2025 MM Martin M DirectorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “The lack of attention to customer feedback, combined with ongoing technical issues and unreliable support, makes it harder to justify continuing with the software. Unless Smoobu prioritizes stability, usability, and customer engagement over constant, untested updates, I would not recommend it for serious property managers.“ March 24, 2025 CT Chrissy T DirectorReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “It help to intergate all my property across all platform and really save lots of time with the monitor of inventory availability“ December 2, 2024 IB IRENA B Property ownerReal Estate, Self-employedUsed the software for: Less than 6 months. “No push notifications from Airbnb & Booking to the Smoobu app when a guest (Airbnb) sends an enquiry only (before they book) I do not receive this into my Smoobu messages. when a guest books and the booking confirmation email is sent, it does not appear in my Smoobu message inbox either so I dont see the communication trail.“ September 5, 2024 MM Martin M DirectorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Some of the automation features, such as message templates and guest communication, were helpful in streamlining operations.“ March 24, 2025 MM Martin M DirectorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Additionally, there is a strong focus on launching new features that often feel rushed and inadequately tested, causing more problems than they solve.“ March 24, 2025 JA Ja Keya A ManagerReal Estate, 11 - 50 employeesUsed the software for: Less than 6 months. “I've found Smoobu to be an extremely effective tool for streamlining the management of my vacation rental properties.“ March 30, 2025 MM Martin M DirectorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Customer support has significantly deteriorated over the past five years, with little to no effort to engage with customers or address concerns effectively.“ March 24, 2025 ## Showing most helpful reviews Showing 1-25 of 197 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Dirigeant Used the software for: Less than 1 year ### "Services support inefficaces et inexistants en cas d'urgence" September 7, 2026 1.0 Pas évidente. J'ai malheureusement pris l'abonnement annuel je ne risque pas de faire la même erreur deux fois. Pros À cela s'ajoutent une réservation le jour même alors que le paramétrage a été fait avec une journée de carence. Heureusement pour moi le logement était prêt. Mais le voyageur est arrivé sans les informations pour accéder à la boîte à clé. Deux énormes bugs recensés en l'espace de 3 mois. La plateforme a connu un grand bug ne permettant plus d'accéder à la visualisation des réservations et donc d'assurer la synchronisation des calendriers des OTA. Encore plus récemment des problèmes de synchronisation (encore) de réservation entre SMOOBU et les plateformes OTA. Cons Service support inefficaces. On vous crée plus de charge mentale qu'autre chose. 5 relance pour obtenir le remboursement de ma TVA après avoir souscrit et toujours pas de remboursement. Quand enfin j'arrive à voir \[sensitive content hidden\] le contact commercial -qui lui-même m'a transmis le mail du service gérant ce type de demandé, il m'informe que mes mails ont été considérés comme des spams. On pourrait s'attendre à ce qu'il relaie ma demande mais non c'est encore à moi de faire le geste pour ouvrir un ticket. ''c'est l'affaire de 2 minutes'' me répond t-il. Review Source R Reviewer Proprietario Used the software for: I used a free trial ### "Bug nel calendario, penali a mio carico e clienti presi in giro" August 13, 2026 1.0 Mi sento profondamente preso in giro dal supporto di Smoobu. Invece di risolvere un problema gravissimo, si limitano a unire e chiudere i ticket di assistenza a livello amministrativo per far figurare la pratica come "gestita". A causa di un bug del loro software, il mio calendario di Agosto (che avevo espressamente e interamente bloccato) si è riattivato da solo. Risultato? Doppie prenotazioni, un danno d'immagine enorme sui portali e penali di cancellazione saldate interamente di tasca mia. Ho già inviato reclamo formale via email chiedendo i log di sistema che attestino il loro errore e il contatto di un responsabile, ma ad oggi nessuno si è fatto vivo né mi ha richiamato come promesso. Un software per host non può permettersi bug del genere, ma soprattutto un'assistenza clienti non può scaricare i propri errori economici sulle spalle degli utenti. Servizio inaffidabile. Pros Inizialmente l'interfaccia sembrava intuitiva, ma l'esperienza complessiva è stata del tutto vanificata dalla gravità dei bug riscontrati e dalla totale assenza di un supporto clienti adeguato di fronte a problemi economici seri Cons Bug critici di sistema che riattivano autonomamente date e calendari precedentemente bloccati, causando doppiaggi e penali a carico dell'host. Assistenza clienti del tutto inesistente che chiude i ticket senza risolvere il problema né richiamare. Review Source R Reviewer Owner and Manager Used the software for: 3-5 years ### "SMOOBU was good 5 years ago... then became too expensive and lacked the qualities found in another Channel Manager." March 17, 2026 3.0 It was a good experience for the first two years, then SMOOBU lacked improvements, updates, upgrades and became too expensive. I was very happy to discover HOSTEX, for a fraction of the price, with a great interface and many more functionalities. Pros Solid experience. Does the job : for a few years, it was a good solution, until the price went soaring up, with no improvements. Cons More expensive than other Channel Manager Solutions. Lacks major elements : create multiple payment on website plugin. Calendar and price management slow. Review Source R Reviewer libero prof Used the software for: 3-5 years ### "Utile ed intuitivo" March 4, 2026 5.0 Molto positiva, che ho inviato a diversi amici del settore di utilizzare questa piattaforma. Hanno un sistema di referal molto importante. Pros Un programma molto semplice da utilizzare. Facile l'implementazione con le varie piattaforme come Airbnb , booking e Vrbo. Prezzo giusto e competitivo. Cons Ho avuto diversi problemi con le prenotazioni di vrbo. Penso dovuta alla comunicazione tra il channel manager e la piattaforma Review Source VR Verified Reviewer Gérant Used the software for: 3-5 years ### "Déçu du service" February 10, 2026 1.0 Nous étudions la possibilité de nous orienter vers une autre solution, malgré le renouvellement automatique reconduit pour un an. Pros J’utilise Smoobu pour la gestion de locations saisonnières, mais je suis de plus en plus insatisfait. Cons Déçu par l’évolution du service. En 1 an, le tarif a augmenté de 97 €. Sur recommandation de Smoobu, nous avons migré notre site vers leur nouveau CMS : rien ne fonctionnait, nous avons dû le refaire deux fois, avec au passage une perte de référencement du site d’origine. Il reste aussi des textes non traduits (ex : “CreditCart” au lieu de “Carte bancaire” sur le paiement CB), ce qui n’inspire pas confiance aux clients. J’ai le sentiment que la qualité et la localisation FR ne sont pas une priorité. Review Source R Reviewer CEO Used the software for: Less than 1 year ### "The perfect tool for your first property" August 27, 2025 5.0 Smoobu was my first PMS. When I bought my first vacation rental property, I was torn between several options, but after talking to colleagues in the industry, I finally decided on Smoobu. The learning curve is easy; there are only two or three aspects that might be a little complicated, but you learn quickly. It's very intuitive, with a simple but effective control panel. I think it's the perfect tool for getting started. Pros It's easy and intuitive to start with. The learning curve is quick, I only got stuck in the section on setting prices and minimum nights. There have never been any duplicate bookings and the support team is good. I think it's good value for money. Cons When you grow and have many properties, it offers fewer features than other PMSs. The connection to other software that helps with tourist property management is not as extensive as in competing PMSs. The “ANALYTICS” section could be more comprehensive. The “prices” section can be difficult to understand at first; that part could be simplified. Review Source R Reviewer Director Used the software for: 3-5 years ### "Mainly pleasant experience with a few Tech glitch over the years" December 10, 2024 4.0 we were with them for a couple of years and it help to tracked our property inventory availablity for our property service accoomdation. Pros It help to intergate all my property across all platform and really save lots of time with the monitor of inventory availability Cons There are a few time when the system fail to sync with other platform and we end up having to sort out all the double booking with lot of hassle. But generally their customer service are very fast to response and also help to resolve the issue. Review Source VR Verified Reviewer Owner Used the software for: 3-5 years ### "Good for small company" October 17, 2023 4.0 Overall a good experience. We used Smoobu, untill we started hiring Customer Service staff and they needed a centralized communication terminal that when we switched. For most entrepreneurs who runs Airbnbs it works great, in many wasy more simple than other solutions on the market. I wish they did make the SMS automation work, I wish full API integration with VRBO worked as well. But you cant get everything. Pros Price is the best. It does basic things like it will keep all your listings in sync. Forget about centralized messaging, because certain things just won't sync like VRBO. But for small operators 1-5 peroperties it works great, and price you can't beat Cons no full API integration with VRBOlack of SMS automationsCustomer Service doesn't existi, you can create a ticket they will answer next week Review Source R Reviewer Manager Used the software for: 3-5 years ### "Everything you need in a PMS" May 28, 2024 5.0 This is a great PMS. I haven’t had any glitches or issues with it which is one of the most important things. It does everything I need it to do. I have recommended it to many people and have used it for several clients as a booking engine on their direct rental sites. Pros I have used Smoobu for 4 years now for my 6 listings and use it as a booking engine on my own website. It works wonderfully. I love the ease of use as a user and to set up. It has many great features from the automated guest messages, guidebook, booking engine, etc. I have used for several client’s websites as well. Cons There are a couple features I wish it had, mostly to do with pricing/discount options to offer so I could offer the same options that I do on Airbnb. I wish that you could set up discounts fo specific dates. Unfortunately any discounts set up apply to all dates. I do wish the pricing sync with VRBO had been fixed by now. Review Source Cheryl M. Owner Used the software for: 3-5 years ### "Highly recommend Smoobu - even if you are a small operator" November 11, 2022 5.0 Smoobu Customer Service is Fantastic! I always get a quick response, and they never make me feel 'dumb' - because sometimes I ask some off-the-wall questions! I highly recommend Smoobu to all vacation rental owners. We only have 2 units, and we couldn't do it without them! Pros What we like most about the software: ease of use, communication templates/scheduling of messages, ability to update rates and they immediately update across all connected OTAs, ability to set % increases on OTAs over our direct book rates, Digital Guest Guidebook (& how easy it is to customize regarding what guests see before, during & after their stays), & the ability to nest units. There's more to like out the software, but these are the top items on our list. Cons Always looking for more features, but what they already have far exceeds previous channel managers I've used. Review Source R Reviewer Owner Used the software for: I used a free trial ### "Did not work for my Vacation Rentals" November 17, 2020 1.0 I used this software about every minute of the free software trail, switching both my airbnb and vrbo 5 listings from current software to Smoobu. what a nightmare. I've been using Bookerville which is loaded with features, but doesn't quite have the smooth look of Smoobu. Instead of throwing my efforts into Bookerville, I thought all Softwares were the same.... No they are not. My Smoobu experience had be fall in LOVE with Bookerville and take the effort to expand my use of their numerous fully developed features. Describe my overall experience with Smoobu? Above all it convinced me that I had the best vacation software in Bookerville over all its competition. Pros Very attractive. It has a very clean feel to it and nicely visual Cons There were quite a few issues that I thought they may over time address, but I'd have to say the absolutely most shocking shortcoming of this software was an inability for guest who comes to your website to get an itemized quote. I actually called and arranged a VERY early morning conference call with this European based company.... and this is just one of the crazy, head scratching things about this software. It allows you to imbed a link from them to your own company website for guests to get a quote; but this is a total quote.... No itemized quote. So if you've got a $1000 refundable deposit, guests don't know that, its just this HUGE total, without details on cleaning fee, taxes, options, refundable deposit, etc. From here, the guests can contact you for the itemized quote and book. What the heck? why can't they book on line? why can't they see an itemized quote? This is just one of the things that Smoobu knew hosts would want, but that they didn't bother to do right.... and unfortunately one of so many half way done things .... I guess so they could add it to their feature list, but it is completely useless. Just having an itemized quote and booking the guest later would have been a huge help, but they couldn't be bothered to do this.... and with refundable deposits in one HUGE total ... hosts will have to clutter their websites with explanations. Review Source R Reviewer Property Owner Used the software for: Less than 1 year ### "Best viable solution for small property owners with great CUSTOMER SUPPORT, CLEAN FEATURES & PRICING" November 22, 2019 5.0 Pros Firstly, for someone who has hardly used a channel manager, the learning curve is always going to be a thing no matter which service you decide to use. This was the case for me, after reading countless reviews I decided to trial Smoobu and am now a paid user. And when the learning curve is unavoidable, Smoobu truly shines with their CUSTOMER SUPPORT - it is definitely one of their best features. Their chat team works in German-time (and they are not available 24/7), but it was definitely handy when you're based overseas. Their e-mail support team I find are VERY experienced, fast, helpful, patient, understanding and respectful - I seriously only have praise for them! They truly helped a novice channel manager user like myself troubleshoot, configure, and set up the optimal solution that works best for my particular business size and workflow. Regarding the SOFTWARE FEATURES, I think we always tend to want more, and more of the available features offered more seamlessly and automated, so I don't think it's even fair to expect EVERYTHING, and the simplicity of Smoobu's software - both in UI and UX, once you get a grip on it, is a HUGE asset that eliminates and minimises all the headaches we go through as owners and managers. And finally - PRICING. Based on my own research I think their overall quality offering is astounding vis a vis the cost. I am thoroughly impressed with the service and am grateful that I found something I am happy to pay for and proud to continue using! Cons EMAIL SUPPORT > CHAT SUPPORT: Though chat support is easier to access, for an actual conundrum or a multilayered question you're facing I would definitely go through their e-mail support since they can constructively engage with your problems (maybe also because they have more time to respond?), and you really feel that they are there to help you! But the chat team is great too for small questions you might have (but sometimes they disconnect in the middle of a question - but don't be discouraged and take that to e-mail or maybe call though I haven't tried that personally!) GOOD DESIGN BUT NOT YET MIND-BLOWING: It is minimal, clean and ticks all the right boxes in terms of UI / UX and it is not at all problem for internal admin use, but for someone who comes from a creative industry background (e.g. used to the intuitive approach of Apple products and have done consumer-facing communication work) I do think their consumer-facing features (like their new GUEST APP and WEB EMBEDDABLE BOOKING TOOL) can be further reimagined based to align themselves with consumers who are spoiled by Apple, Google et al. providing great design to the mainstream. So in sum, based on a philosophy that good design → looks great and ALSO heightens practicality. TWO-WAY SYNCS VS iCAL SYNC: Not a con but a note - with Airbnb when you sync via their two-way sync it makes it impossible to view or edit your calendar on Airbnb. It's great but I found it easier to iCal sync like the rest of the platforms! Review Source R Reviewer Director Used the software for: 3-5 years ### "The have lost they way....." May 15, 2025 1.0 My experience with Smoobu has become increasingly frustrating. What was once a solid, user-friendly platform has evolved into a system that feels disjointed and difficult to navigate. The lack of attention to customer feedback, combined with ongoing technical issues and unreliable support, makes it harder to justify continuing with the software. Unless Smoobu prioritizes stability, usability, and customer engagement over constant, untested updates, I would not recommend it for serious property managers. Pros Smoobu was once a reliable and user-friendly property management tool for vacation rental hosts. The channel manager’s ability to sync bookings across multiple platforms like Airbnb and Booking.com was a key advantage, helping to prevent double bookings. Some of the automation features, such as message templates and guest communication, were helpful in streamlining operations. Cons Unfortunately, Smoobu continues to fall short in several areas. Frequent product and menu changes have made it increasingly difficult to manage even simple tasks, reducing overall efficiency. Customer support has significantly deteriorated over the past five years, with little to no effort to engage with customers or address concerns effectively. Recent integrations with Airbnb and Booking.com have caused major issues, including automated guest communications no longer being delivered, leading to frustration for both hosts and guests. Additionally, there is a strong focus on launching new features that often feel rushed and inadequately tested, causing more problems than they solve. Review Source R Reviewer Profesional Cleaner and Organizer Used the software for: Less than 1 year ### "Smoobu, low listing prices and great perks !! " May 16, 2025 5.0 Smoobu offers a free website builder with direct booking! This is crucial to quick and easy bookings that go directly to me. Pros Smoobu made listing multiple properties not be a headache anymore. I don’t have to worry about double listings now! Cons Time Zone differences make it a little difficult to communicate so I think this could be better to have more availability. Review Source R Reviewer Director Used the software for: I used a free trial ### "Efficient Property Management with Easy Booking Syncing" April 17, 2025 4.0 Overall, my experience with Smoobu was great. It efficiently centralized booking management and communication, saving time and reducing errors. The interface was intuitive, though more customization options for reports would be helpful. Pros What I liked most about Smoobu was its all-in-one platform that synced calendars and messages across booking sites, saving time and avoiding double bookings. The interface was clean and easy to navigate. Cons What I liked least about Smoobu was the limited customization options for reports and the occasional delay in syncing changes across platforms. Review Source R Reviewer Administrator Used the software for: 3-5 years ### "27+ rental properties in Smoobu" August 11, 2023 5.0 There are many cons and pros to this chanel manager, but we are still planing to use it as moving from it with a lot of properties would not be worth our time. The chanel manager offers us stability majority of time and a website integration. Pros Smoobu app is a good starting point for anyone who want to give a chanel mannager a try.We currently have 27 properties and all of them are managed through smoobu. Website is built through smoobu (you can check it - www.poloapartments.lt)As a user for more than 3 years, I can recommend this program as it is easy to use, responsive and gives us a lot of functions.The price is very good compared to all other chanel managers. Cons However, there are flaws. For example, our website is built on 3 different languages, while smoobu check-out is only in one language. I have personally been requesting this change for more than 1 year. No progress. (To add, they do boast that they adapt their program to their clients needs).Some times there are maintanances that make the smoobu completely offline. If it happens in a busy period, you might get double bookings.The invoices just as the check-out page is only in English with no other language choices.When uploading a property to smoobu, there are only a few ammenities to select. There is no free parking selection window. It is very important to have.To add, smoobu engine does no allow to select the amount of children or pets. It only allows selecting adults.There a Review Source R Reviewer Businessman Used the software for: 3-5 years ### "Smoobu is the best" September 27, 2021 5.0 Smoobu is the best software I ever had. The management are considerate enough to waive my fees because I forgot to temp stop the subscription due to pandemic. That the total value of money, trust and confidence to smoobu and the management. Pros I have tried a lot of software but I lasted for more than two years in smoobu. Easy to use software and no limitations to connect in all channels. Synching the room rates and blocking and unblocking the dates were so easy too. Management of Smoobu are easy to deal with, as well. I highly recommended smoobu software. Cons Change the daily rates is still manual. I would like to recommend to just a click and it will apply to the certain period. Review Source R Reviewer owner Used the software for: 3-5 years ### "ExcellentExcellent " October 10, 2023 5.0 Excellent Pros Great service and prompt help from \[sensitive content hidden\]. Would highly recommend Cons No Cons at all , really good relationship Review Source R Reviewer CEO Used the software for: 3-5 years ### "Best Channel Manager" December 11, 2023 5.0 Pros easy to manage calendar, quick synchronization with different platforms, excellent editing for automatic messages, good options for shared information, perfect to create different prices. Cons Nothing to say, don't have something that I like least! Review Source R Reviewer CEO Used the software for: 3-5 years ### "Good for starting up cheap with a helpful channel manager" July 28, 2022 4.0 Pros Very good reporting and easy to connect channels. Cons Guest App did not develop, no team management. Review Source R Reviewer Manager Used the software for: 1-3 years ### "Too many bugs" January 10, 2023 1.0 Pros Intuitive to setup and useApp for mobile Analytics Cons Too many bugsNew errors - developers make changes on running systemsDouble bookings occur - not usable as channel managerIntegration with payment service buggy, especially paypal did not work Review Source R Reviewer / Used the software for: Less than 1 year ### "Top channel manager" August 7, 2023 5.0 Pros Fantastic layout, easy to understand basic functions Cons Sometimes it’s quite complicated to do some tasks and the guides available rarely are helpful. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Great Tool, Great People Behind, Simple and efficient" November 26, 2019 5.0 Pros More than 3 years ago, when I was looking for a simple but well thought through Chanel Manager, I came across Smoobu. Implementation was quite easy even for me as an inexperienced user of Chanel manager. In the last 3 years Smoobu has developed enormously and still offers me everything I need to successfully market my almost 20 accommodations. The support is always fast and efficient and suggestions are taken seriously! I'm sure I'll be happy working with Smoobu for many yearsand look forward to the next development steps. Cons I do not habe any complains about smoobu. For me nothing is missing Review Source R Reviewer Owner and manager Used the software for: 3-5 years ### "Smoobu is the best" February 17, 2020 5.0 Smoobu is a useful tool which helps me run my business more efficiently. The easy interface enables me to manage reservations better and faster. In general, I am very satisfied with the product because it helps me stay on top of things. Pros Smoobu is easy to use from any mobile device and it helps me save a lot of time. The support staff are friendly, helpful and readily available to answer questions and solve issues. Cons I have no complaints. My only suggestion would be to further scale the annual price to adjust for (extra) small businesses. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Intuitive to use - Great support" May 3, 2021 5.0 The multiple functions it offers eg communication templates, automated messaging make admin much easier. Although intuitive to use there are sometimes glitches (probably mostly self inflicted) but support is great. Pros I have been using Smoobu for around 4 years. I started off with 4 rentals and now manage 10 and couldn’t do this effectively without this application. \[SENSITIVE CONTENT HIDDEN\]and the team are quick to help and resolve issues that crop up from time to time. Cons I cannot set up multiple season rates with intelligent pricing (discounting longer stays) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.