# Smoobu Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Smoobu Software - reviews, pricing plans, popular comparisons to other Vacation Rental products and more. Source: https://www.capterra.com/p/160106/Smoobu --- # Smoobu Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Smoobu ## What is Smoobu? Smoobu is a vacation rental management software designed to streamline short-term rental operations. It features a Property Management System (PMS) for managing rentals centrally. The Channel Manager syncs calendars across booking sites, preventing double bookings and ensuring up-to-date availability. Smoobu's Booking Engine focuses on attracting and retaining guests by enabling users to design their own booking system, boosting direct bookings and revenue. The Guest Communication module personalizes and schedules messages to enhance guest experiences. The Website Builder creates personalized sites to reach more guests, while the Guest Guide provides detailed information. Smoobu Dynamic Pricing adjusts rates to attract bookings. With Statistics and Account Access, users can manage teams and view rental operations. Smoobu supports various property types, from apartments to boutique hotels, offering centralized bookings and performance tracking for properties of all sizes. ## What is Smoobu used for? [Channel Management](https://www.capterra.com/channel-management-software/)[Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Reservations](https://www.capterra.com/reservations-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 195 user reviews Reviews sentiment Positive 87% Neutral 4% Negative 9% Starting price €29 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Channel Management / 2025 - Property Management / 2025 - Vacation Rental / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Smoobu?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.smoobu.com/en/&name=Smoobu) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Smoobu 4.5 (195) VS. [4.8 (1,564)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price €29 Usage Based, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (195) Ease Of Use 4.6 (1,564) Value For Money 4.4 (190) Value For Money 4.6 (1,492) Customer Service 4.4 (192) Customer Service 4.7 (1,533) ## Smoobu alternatives [4.5 (1,293)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (473)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.7 (547)](https://www.capterra.com/p/169863/Your-Porter-App/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.9 (261)](https://www.capterra.com/p/100831/OwnerRez/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/160106/Smoobu/alternatives/) ## FAQs about Smoobu Overview ### What problems does Smoobu solve? Smoobu solves the operational chaos of managing vacation rentals across multiple booking channels by syncing calendars, rates, and guest messages in one place, reducing double bookings, manual updates, and scattered communication. Vacation rental hosts, property managers, and small hospitality teams benefit most from faster reservation handling, direct booking setup, and clearer portfolio oversight. Answer based on 168 reviews Overview ### Which roles and teams benefit most from Smoobu? Smoobu is most used by property owners, hosts, and rental business operators who manage bookings, calendars, and guest communication across channels. Managers, directors, and administrators rely on it to streamline daily operations, automate reservation workflows, and improve occupancy visibility, while executives use it to oversee performance and support portfolio growth. Answer based on 195 reviews Overview ### What company size and industries is Smoobu built for? Smoobu is for small hospitality businesses, with 99% of reviewers from small companies and 49% in Hospitality. It serves vacation rental owners, property managers, and Airbnb, Booking.com, and Expedia hosts, with additional reviewer concentration in Leisure, Travel & Tourism at 16% and Real Estate at 15%. Answer based on 195 reviews Features and Usability ### What are the key features of Smoobu? Smoobu includes core vacation-rental features like booking management, channel management with calendar sync, and rate updates across OTAs to reduce double bookings. Differentiating features include a website builder with booking widget, automated guest communication, Guest App/guest guide, integrations for payments and smart locks, plus reporting and mobile access. Answer based on 92 reviews Pricing ### How much does it cost and what fees or limitations are included? Smoobu starts at €29/month for the Professional Flex plan for one unit, with a 0.9% booking fee; Professional Prepaid costs 35/month and Teams Pro+ 55/month. A free version and free trial are available. Reviewers often call it good value, but some cite price increases and awkward discount or pricing controls. Answer based on 44 reviews Integrations ### Which third-party tools and platforms does Smoobu integrate with? Smoobu integrates with 10 third-party tools and platforms, including Stripe and PayPal for payments; PriceLabs, Beyond, and Wheelhouse for dynamic pricing; and Chekin App, ChargeAutomation, Revyoos, Vikey, and Microsoft Excel for guest management, reviews, access, automation, and reporting. Answer based on 48 reviews Getting Started and Support ### What training and onboarding options does Smoobu offer? Smoobu provides live online sessions, webinars, documentation, and videos to support team training. Live online sessions and webinars offer guided instruction, while documentation and videos give users self-paced reference materials for learning features and setup steps. Answer based on 6 reviews Getting Started and Support ### What customer support options does Smoobu offer, and how do users rate the experience? Smoobu offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as fast, friendly, and knowledgeable, especially during setup and troubleshooting. Some report limited weekend or daytime availability, chat hours that are not continuous, and occasional generic replies or uneven issue resolution. Answer based on 92 reviews ## Who uses Smoobu? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 111 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 111 reviews Entrepreneurs/Owners 29% Entrepreneurs/ Owners 29% Administrative 27% Real Estate 10% IT & Software Development 4% Others 31% Top industries Based on 111 reviews Hospitality 49% Real Estate 29% Leisure, Travel & Tourism 18% Commercial Real Estate 2% Other 2% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reservations Management 4.5 (42) 54.76% of 42 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Calendar Management 4.7 (29) 68.97% of 29 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Online Booking 4.6 (27) 59.26% of 27 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform For Vacation Rentals 4.7 (26) 61.54% of 26 reviewers that rated this feature as important or highly important Designed for vacation rentals Guest Communications 4.5 (20) 65.00% of 20 reviewers that rated this feature as important or highly important Communicate with guests directly within the system Inventory Control 4.3 (19) 36.84% of 19 reviewers that rated this feature as important or highly important Monitor product stock levels Smoobu 116 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Keep notes on the specifics of a reservation including customer information and special requests Accounting functionality within the system, not requiring integration with third-party tools Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Analyze and track performance of channels Manage various distribution channels, build relations with channel partners, and track their performance Tracking, calculating, and paying commissions and earnings to employees Manage and track all internal and external communication conducted via calls, email, text, or chat Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Accept and process credit card transactions Process to evaluate a person's creditworthiness and their ability to manage debt and make timely payments Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions Provide online support for your customers through live chat or help desk functionality Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Track products that are for sale at a reduced price or part of coupon promotions Store, manage, and track all electronic documents in a centralized location Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. Electronically collect payments for goods or services Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Track employee schedules, availability, and performance across projects and tasks Track and manage staff profiles, recruitment, schedules, productivity, career development and performance Generate reports to assess the financial performance of an organization Designed for vacation rentals Check guests in and out, issue key cards, schedule wake up calls, or other requests Global distribution system used by online travel agencies to track availability and manage reservations Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment Communicate with guests directly within the system Capture guest experience at a granular level and utilize data to deliver tailored services Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff Manages incentive programs such as profit sharing, stock awards, and individual bonus plans Monitor product stock levels Track and manage inventory levels to maintain proper supply Captures invoice data and maintains comprehensive records for auditing and reporting purposes Store information about leads or contacts and track, manage and nurture them throughout the sales process Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Manage, maintain and track the performance of assets and equipment Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and handle various international currencies Manage and support multiple languages Manage and support multiple locations More than one location Manage, track & record the usage and occupancy of physical spaces such as apartments, offices or meeting room Book meetings and appointments through a website or digital platform Add tools to web pages to handle online bookings Accept and process online payment transactions Real-time registration over the web Track all opportunities for potential sales and convert them into recurring revenue Manage and track customer orders for goods, investments, or any other purchases Report showing financial balance at the beginning and the end of the period, along with activity Manage channel partners through a portal where they can access all product information Web-based portal that helps distributors, partners and other service providers access marketing and sales content Accept, record, and reconcile financial transactions A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Accept and process customer payments for products or services using hardware and software Pre-defined templates within a library for common cases such as contracts, websites, emails, and more Track and manage the profit margin between the cost of a product and its selling price. Add, view, and edit details of all properties managed by an agency that are available for sale or rent Track/optimize rates in relation to usage Ratings/Reviews Preview and make real-time changes in the web content Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Planning and managing of resources and procedures to mitigate the impact of events and incidents Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Track and monitor reviews of products or services Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Reports specific to sales analysis for trends and strategies Length of rental One location Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Manage operations/processes associated with spas and other hotel activities Create, manage and track all task activities and progression Implementation of various strategies to manage tax obligations via planning and maintaining compliance Create, save, and re-purpose templates for emails, forms, etc. Dedicated portal for tenants to submit their queries or maintenance requests, pay rent & interact with staff Handle activities like room booking, rent processing, lease agreement management, and client communication Allows bookings to be made through a third party service Set up connections to third-party platforms to improve business processes Monitor or audit historical and current transactions to analyze customer account activities Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Keep track of vacant properties Seamlessly integrates with 3rd party websites Built-in website builder or integration with third-party site Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.3 (195) 4.3 Based on 195 reviews ## Pricing Value for money 4.4 (190) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/160106/Smoobu/pricing/) Professional Flex (Beta) €29.00 Usage Based,Per Month It includes: - 0.9% booking fee Professional Prepaid €35.00 Usage Based,Per Month It includes: - Channel Manager (Availabilities and Rates synchronization of booking portals) - Website (connected with your own Domain) - Booking System (incl. Stripe & Paypal) - Communication Automation - Dynamic Guest Guide - Guest Management (CRM) - Online Check-in - Financial Overview, Exports, Statistics and Invoicing - Full API Access and Smoobu-Marketplace connection - Unlimited Read-Only Accounts included - Additional Write-Access Accounts (15€ per additional account per month) - Email & Phone Support - Integrations access - Website Builder - New invoicing solution - Customer service chat - iOS & Android App Teams Pro+ €55.00 Usage Based,Per Month It includes: - E-invoicing included - Unlimited Read-Only Accounts included - Unlimited Write-Access Accounts - Domain setup included - Booking System Customization (CSS changes) - Prioritized customer support - Premium Setup Support Service included (1h) - 2 months free trial Dynamic Pricing - Two write-access accounts Value for money 4.4 (190) 4.4 Based on 190 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ Apple Pay](https://www.capterra.com/p/212840/Apple-Pay/)[ PriceLabs](https://www.capterra.com/p/158348/PriceLabs/)[ Wheelhouse](https://www.capterra.com/p/171266/Wheelhouse-Pricing/)[ Turno](https://www.capterra.com/p/166734/Turno/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (192) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (192) 4.4 Based on 192 reviews ## User reviews Overall rating 4.5 Based on 195 reviews Filter by rating 5(145) 4(25) 3(8) 2(5) 1(12) Mentioned topic Sorted by most recent SC Stephan C. Owner and Manager Hospitality ### "SMOOBU was good 5 years ago... then became too expensive and lacked the qualities found in another Channel Manager." 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 1/10 March 16, 2026 It was a good experience for the first two years, then SMOOBU lacked improvements, updates, upgrades and became too expensive. I was very happy to discover HOSTEX, for a fraction of the price, with a great interface and many more functionalities. Pros Solid experience. Does the job : for a few years, it was a good solution, until the price went soaring up, with no improvements. Cons More expensive than other Channel Manager Solutions. Lacks major elements : create multiple payment on website plugin. Calendar and price management slow. Alternatives considered [Hostex](https://www.capterra.com/p/254972/Hostex/) Reasons for choosing Smoobu I didn't : I quit Smoobu and switched to Hostex which is much better and cheaper. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Kristian A. libero prof Hospitality ### "Utile ed intuitivo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 1, 2026 Molto positiva, che ho inviato a diversi amici del settore di utilizzare questa piattaforma. Hanno un sistema di referal molto importante. Pros Un programma molto semplice da utilizzare. Facile l'implementazione con le varie piattaforme come Airbnb , booking e Vrbo. Prezzo giusto e competitivo. Cons Ho avuto diversi problemi con le prenotazioni di vrbo. Penso dovuta alla comunicazione tra il channel manager e la piattaforma Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Gérant Commercial Real Estate ### "Déçu du service" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 February 7, 2026 Nous étudions la possibilité de nous orienter vers une autre solution, malgré le renouvellement automatique reconduit pour un an. Pros J’utilise Smoobu pour la gestion de locations saisonnières, mais je suis de plus en plus insatisfait. Cons Déçu par l’évolution du service. En 1 an, le tarif a augmenté de 97 €. Sur recommandation de Smoobu, nous avons migré notre site vers leur nouveau CMS : rien ne fonctionnait, nous avons dû le refaire deux fois, avec au passage une perte de référencement du site d’origine. Il reste aussi des textes non traduits (ex : “CreditCart” au lieu de “Carte bancaire” sur le paiement CB), ce qui n’inspire pas confiance aux clients. J’ai le sentiment que la qualité et la localisation FR ne sont pas une priorité. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reasons for choosing Smoobu Prix d'origine : 182 € pour un appartement Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Pedro C. CEO Real Estate ### "The perfect tool for your first property" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 23, 2025 Smoobu was my first PMS. When I bought my first vacation rental property, I was torn between several options, but after talking to colleagues in the industry, I finally decided on Smoobu. The learning curve is easy; there are only two or three aspects that might be a little complicated, but you learn quickly. It's very intuitive, with a simple but effective control panel. I think it's the perfect tool for getting started. Pros It's easy and intuitive to start with. The learning curve is quick, I only got stuck in the section on setting prices and minimum nights. There have never been any duplicate bookings and the support team is good. I think it's good value for money. Cons When you grow and have many properties, it offers fewer features than other PMSs. The connection to other software that helps with tourist property management is not as extensive as in competing PMSs. The “ANALYTICS” section could be more comprehensive. The “prices” section can be difficult to understand at first; that part could be simplified. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NE Nicole E. Profesional Cleaner and Organizer Hospitality ### "Smoobu, low listing prices and great perks !! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 15, 2025 Smoobu offers a free website builder with direct booking! This is crucial to quick and easy bookings that go directly to me. Pros Smoobu made listing multiple properties not be a headache anymore. I don’t have to worry about double listings now! Cons Time Zone differences make it a little difficult to communicate so I think this could be better to have more availability. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CC Chris C. Director Accounting ### "Review for the company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 30, 2025 It was very easy to learn. I thought it was extremly user friendly … Pros It’s well put together. Works extremly fast akway happy when using it good job j Cons Nothing it’s great… Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BA Bobby A. Director Human Resources ### "Efficient Property Management with Easy Booking Syncing" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 April 16, 2025 Overall, my experience with Smoobu was great. It efficiently centralized booking management and communication, saving time and reducing errors. The interface was intuitive, though more customization options for reports would be helpful. Pros What I liked most about Smoobu was its all-in-one platform that synced calendars and messages across booking sites, saving time and avoiding double bookings. The interface was clean and easy to navigate. Cons What I liked least about Smoobu was the limited customization options for reports and the occasional delay in syncing changes across platforms. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JK Ja Keya A. Manager Real Estate ### "Dont walk, Run to Smoobu" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 30, 2025 I've found Smoobu to be an extremely effective tool for streamlining the management of my vacation rental properties. The platform significantly simplifies daily operations, resulting in noticeable time savings. The customer support has been consistently excellent, with prompt and helpful responses. Furthermore, I value the company's commitment to ongoing platform enhancements. I confidently recommend Smoobu to fellow vacation rental owners. Pros I love everything for set up to auto management for bookings Cons I dont have any cons for Smoobu, love it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Martin M. Director Hospitality ### "The have lost they way....." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 24, 2025 My experience with Smoobu has become increasingly frustrating. What was once a solid, user-friendly platform has evolved into a system that feels disjointed and difficult to navigate. The lack of attention to customer feedback, combined with ongoing technical issues and unreliable support, makes it harder to justify continuing with the software. Unless Smoobu prioritizes stability, usability, and customer engagement over constant, untested updates, I would not recommend it for serious property managers. Pros Smoobu was once a reliable and user-friendly property management tool for vacation rental hosts. The channel manager’s ability to sync bookings across multiple platforms like Airbnb and Booking.com was a key advantage, helping to prevent double bookings. Some of the automation features, such as message templates and guest communication, were helpful in streamlining operations. Cons Unfortunately, Smoobu continues to fall short in several areas. Frequent product and menu changes have made it increasingly difficult to manage even simple tasks, reducing overall efficiency. Customer support has significantly deteriorated over the past five years, with little to no effort to engage with customers or address concerns effectively. Recent integrations with Airbnb and Booking.com have caused major issues, including automated guest communications no longer being delivered, leading to frustration for both hosts and guests. Additionally, there is a strong focus on launching new features that often feel rushed and inadequately tested, causing more problems than they solve. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KV Katrin V. Inhaber Leisure, Travel & Tourism ### "ACHTUNG ABZOCKE!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 17, 2025 Die Integrationen mit Stripe und Checkin funktionieren nicht und es ist bei smoobu keiner erreichbar. 2500,-€ für die Tonne. Pros ...dass theoretisch alles klappt, mir gefällt nichts, außer dass es theoretisch gut wäre. Cons kein Kundenservice, obwohl ich Premium abgeschlossen habe Switched from [Apaleo](https://www.capterra.com/p/197063/apaleo/) dass es einfacher funktioniert. Jetzt geht gar nichts mehr. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/160106/Smoobu/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Hostaway vs Smoobu](https://www.capterra.com/compare/152433-160106/Hostaway-vs-Smoobu)[Lodgify vs Smoobu](https://www.capterra.com/compare/131924-160106/Lodgify-vs-Smoobu)[Guesty vs Smoobu](https://www.capterra.com/compare/159377-160106/Guesty-vs-Smoobu)[Guesty Lite vs Smoobu](https://www.capterra.com/compare/160106-169863/Smoobu-vs-Your-Porter-App)[Breezeway vs Smoobu](https://www.capterra.com/compare/160106-186514/Smoobu-vs-Breezeway)[OwnerRez vs Smoobu](https://www.capterra.com/compare/100831-160106/OwnerRez-vs-Smoobu)[Escapia vs Smoobu](https://www.capterra.com/compare/134081-160106/Escapia-vs-Smoobu)[Hostfully vs Smoobu](https://www.capterra.com/compare/160106-187827/Smoobu-vs-Property-Management-Platform)[Avantio vs Smoobu](https://www.capterra.com/compare/134278-160106/Avantio-vs-Smoobu) [Amenitiz vs Smoobu](https://www.capterra.com/compare/160106-183836/Smoobu-vs-Amenitiz)[RentalReady vs Smoobu](https://www.capterra.com/compare/160106-216583/Smoobu-vs-RentalReady)[WebRezPro vs Smoobu](https://www.capterra.com/compare/113348-160106/WebRezPro-vs-Smoobu)[iGMS vs Smoobu](https://www.capterra.com/compare/157033-160106/iGMS-vs-Smoobu)[ResNexus vs Smoobu](https://www.capterra.com/compare/129392-160106/Reservation-Nexus-vs-Smoobu)[GuestWisely vs Smoobu](https://www.capterra.com/compare/117297-160106/365villas-vs-Smoobu)[Hostfully Guidebooks vs Smoobu](https://www.capterra.com/compare/160106-223111/Smoobu-vs-Hostfully-Guidebooks)[Turno vs Smoobu](https://www.capterra.com/compare/160106-166734/Smoobu-vs-Turno)[Uplisting vs Smoobu](https://www.capterra.com/compare/154137-160106/Uplisting-vs-Smoobu)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)