# Mailgun Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Mailgun the right Email Marketing solution for you? Explore 196 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159630/Mailgun/reviews --- Mailgun 4.3 (196) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 14th, 2026 # Reviews of Mailgun Ease of use 4.3 Customer Service 4.0 ## Pros and Cons in Reviews GP Gilbert P DevOPSEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “Flexible Domain & Account Management: You can add multiple sending domains, set up sub‑domains for separate projects, and manage DNS records through the UI or API effortlessly.à“ November 12, 2025 AP Alan P Software EngineerComputer Software, 2 - 10 employeesUsed the software for: More than 2 years. “Does not support multiple sub accounts with separate billing and separate payment methods.“ October 17, 2025 GP Gilbert P DevOPSEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “Mailgun excels as an enterprise‑grade email delivery platform. If your team is comfortable with APIs and you need granular control over routing, suppression, and analytics, it delivers on performance and reliability.“ November 12, 2025 FM François M CEOTelecommunications, 2 - 10 employeesUsed the software for: More than 2 years. “After years of using Mailgun for legitimate transactional emails only, they suddenly disabled my account without warning because of a flawed automated system.“ September 2, 2025 AA Ayodeji A EngineerComputer Software, 2 - 10 employeesUsed the software for: 6-12 months. “It isn’t over-designed for marketing campaigns, but it does what it promises: your emails get sent, you can monitor them, scale up, and troubleshoot issues with good tools. If you’re running a SaaS product or need to send reliable notifications/orders/alerts etc, Mailgun performs very well. But if you’re looking for low-effort visual campaign building or non-technical workflows, you might find it a bit too “bare metal” compared to some marketing-oriented platforms.“ October 29, 2025 GP Gilbert P DevOPSEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “However, for small businesses or teams without dedicated developers, the learning curve and pricing model can feel restrictive.“ November 12, 2025 GP Gilbert P DevOPSEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “Robust API & Documentation: The RESTful endpoints are well‑structured and the SDKs (Python, Ruby, Node.js, etc.) make integration painless once you’ve read the docs.“ November 12, 2025 TT Tommy T CTOComputer Software, 2 - 10 employeesUsed the software for: More than 2 years. “Some advanced features sit behind higher-priced tiers, and pricing for dedicated IPs or email validation can be confusing.“ September 16, 2025 ## Showing most helpful reviews Showing 1-25 of 196 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Samuel C. Engineer Telecommunications Used the software for: 2+ years ### "Developer friendly transactional email service" April 2, 2022 5.0 We are solving transactional email needs for a startup I work as a CTO, does a great job there despite pricing not being flexible enough. Pros Mailgun is a service that was created by developers for developers. Their top-tier documentation and code is self-explanatory and should present no issues to integrate in just a few minutes. The service itself is reliable and has the latest bleeding edge features. Their customer support is very effective and can get issues solved promptly. Cons Mailgun's pricing has only gotten pricier and pricier with time. They are not even able to provide discounts that are not in their scheme and it is up to you to simply accept that when there are many competitors on this market. The service itself is very robust but this inconvenient made me think about other options after some above-base level features were needed. Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Reason for choosing Mailgun Documentation looked robust and easy to work with. Review Source GP Gilbert P. DevOPS Entertainment Used the software for: 2+ years ### "Mailgun – Powerful, Flexible, but Not for the Uninitiated" November 12, 2025 5.0 Mailgun excels as an enterprise‑grade email delivery platform. If your team is comfortable with APIs and you need granular control over routing, suppression, and analytics, it delivers on performance and reliability. However, for small businesses or teams without dedicated developers, the learning curve and pricing model can feel restrictive. It’s best suited when you’re already committed to building custom email workflows rather than relying on a “set‑and‑forget” solution. Pros Robust API & Documentation: The RESTful endpoints are well‑structured and the SDKs (Python, Ruby, Node.js, etc.) make integration painless once you’ve read the docs. Advanced Email Analytics: Real‑time dashboards for delivery, bounce, spam complaints, and click rates give a clear picture of campaign health. Flexible Domain & Account Management: You can add multiple sending domains, set up sub‑domains for separate projects, and manage DNS records through the UI or API effortlessly.à Strong Security Controls: Two‑factor authentication, IP whitelisting, and granular role‑based access keep your credentials safe. Cons Steep Learning Curve: The sheer breadth of options (dedicated IPs, suppression lists, custom routing) can overwhelm newcomers; the UI feels more like a developer console than a user‑friendly dashboard. Pricing Complexity: While free tier is generous for low volume, the cost structure (per‑sent + per‑recipient, dedicated IP fees, and extra features) quickly adds up, making it hard to predict expenses without careful budgeting. Limited Built‑in Email Templates: Unlike some competitors, Mailgun doesn’t offer a visual template editor; you need to craft HTML yourself or use third‑party tools. Switched from [Amazon SES](https://www.capterra.com/p/179662/Amazon-SES/) I moved from Amazon SES to Mailgun primarily because of the need for more advanced routing, analytics, and developer‑friendly tooling that our growing product demanded. Review Source FM François M. CEO Telecommunications Used the software for: 2+ years ### "Disastrous service — avoid at all costs" September 2, 2025 1.0 After years of using Mailgun for legitimate transactional emails only, they suddenly disabled my account without warning because of a flawed automated system. This caused immediate chaos for my SaaS, as transactional emails are mission-critical. I switched providers within 24 hours but kept communicating with Mailgun support out how long they would take to restore the service. It took them 8 days before reactivation. Completely unacceptable. No serious SaaS can rely on a provider that pulls the plug without notice. The new service is superior in every aspect: deliverability, UI, and reporting. MThanks to Mailgun for pushing me to move. Pros The only good thing was being grandfathered into their retired Flex plan, but even that couldn’t make up for their disastrous service. Cons Their automated system falsely flagged my SaaS, disabling all transactional emails without warning. Support was extremely slow making Mailgun completely unreliable for any business. Review Source KM Konstantinos M. Fullstack web developer Internet Used the software for: 2+ years ### "An amazing service" January 8, 2026 5.0 Great. Actually more than great. Spectacular. I have never used an easier to setup and higher quality service. Pros It’s ever easy to setup and good pricing. I have never ever encountered an issue. It’s as good as it gets. Cons Nothing honestly it’s great. I have never encountered anything that made me look for another alternative. Alternatives considered [KingMailer](https://www.capterra.com/p/162836/Kingmailer/) Reason for choosing Mailgun I recommend this to some friends because they have crypto currency payments. Switched from [MailSend](https://www.capterra.com/p/248621/Mailsend/) I think it became to expensive, can’t remember it was way too long ago. Review Source HJ Henrik J. Founder, Developer, Systemadministrator Computer Software Used the software for: 1-2 years ### "Thank you for keeping it simple" November 12, 2025 5.0 Again, I have nothing but positive words to say about your business. Keep it simple going forward, as you have thus far, and you have one guaranteed customer at least. Pros It is well documented and easy to work with, which, as a developer, means quite a lot. It gives me the options, to keep my mail communication within the EU borders, which is key in my field working with EU businesses. Support has been superb thus far, those few occasions needed. Cons Yet to find any cons. It covers my needs perfectly. I am able to relay mails from self-hosted mail servers, along with using the API for my applications. Literally all I need personally, and these is covered nicely. Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Couldn't keep our mails within EU borders (at that time at least). Their portal was clumsy. As I recall their API was fine and easy to work with too, but those other pointers made us do the switch. Review Source AP Alan P. Software Engineer Computer Software Used the software for: 2+ years ### "Love their API backward compatibility" October 17, 2025 5.0 I’m highly satisfied and don’t mind paying more for a flexible plan with, for example, modular add-on services. Pros They provide backward compatibility with their old API to reduce downtime during upgrades, especially for legacy systems where upgrading to the latest library or source code is not feasible. Cons The log retention period is very limited. Does not support multiple sub accounts with separate billing and separate payment methods. Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) The API is cost-effective and easy to use, and unlike other competitors, we never receive a single marketing phone call. Review Source BW Benjamin W. Lead Engineer and General Manager Internet Used the software for: 2+ years ### "Mailgun is best in mass email delivery" October 15, 2025 5.0 Our experience has been fantastic. We have recommended them to many clients and friends because of the ease of use, reasonable costs, and much better quality of service than competitors. Pros Mailgun was very quick to setup and has continued to serve our mass emailing needs across many websites for several years running. The cost is great, quality of service and deliverability is great. Cons I don't know that we experienced any downsides with Mailgun. Our clients have not complained about it, we have not had to worry about it. Their documentation has been easy to follow. I really don't see a downside. Alternatives considered [Gmail](https://www.capterra.com/p/202338/Gmail/)[Yahoo Mail](https://www.capterra.com/p/266980/Yahoo-Mail/)[Brevo](https://www.capterra.com/p/132996/brevo/)[Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/) Reason for choosing Mailgun Ease of use, less restrictions, and lower cost. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) Gmail was not a good option for bulk emails across many clients and websites. It was more costly, harder to manage, and just not designed for this purpose. Review Source NH Neil H. Developer Computer Software Used the software for: 1-2 years ### "Mailgun - Works great with your app" September 16, 2025 5.0 Very easy to use, and allows me to provide login verification, password retrieval, etc for the users of the site. Pros It was very easy to integrate with my online platform (Django / HTMX stack), and provided a dashboard for checking problems as well as sandbox for testing. Cons Not had any issues at all that I can complain about, perhaps they could add some extra example code but I didn't need any myself. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) Needed a more complete solution, and Gmail was limiting the use of Gmail in automated systems. Review Source BV Brian V. Managing Partner Information Technology and Services Used the software for: 2+ years ### "Solid service to ensure reliable email delivery" June 9, 2025 5.0 It has been a pretty positive service. I ran into some issues with when switched login with Sinch, but other than that we have reliable mail delivery and some tools to analyze issues. Pros In a world where it is becoming increasingly difficult to have business email arrive in someone's inbox, Mailgun has been a great go-to for smaller web applications we've built on the WordPress platform. It is fairly easy to set up if you have experience with DNS, and pretty good instruction if you are not. There are a lot of tools to help you understand delivery, track bounces and analyze issues with your email. Cons Mailgun could use a wizard like interface for setting up a domain. Also it is a bit expensive if you are planning really large scale email delivery. The trade-off of course is that the cheaper services are not as easy to set up as Mailgun. Alternatives considered [Amazon SES](https://www.capterra.com/p/179662/Amazon-SES/)[SendGrid](https://www.capterra.com/p/204113/SendGrid/) Reason for choosing Mailgun Ease of setup and cost where the primary drivers with MailGun. Review Source VR Verified Reviewer Marketing and Digital Projects Events Services Used the software for: 2+ years ### "Perfect for any scaling SaaS" March 9, 2025 5.0 I would recommend Mailgun again in a heartbeat. A powerful tool, handles our emails without any issues, and constantly becoming more powerful. Pros Easy to integrate within our platform, handles high volume email sending without any issues. Cons More visibility on automated changes (such as automatic suppressions) Switched from [Amazon SES](https://www.capterra.com/p/179662/Amazon-SES/) To improve reliability as our platform continues to scale Review Source VR Verified Reviewer Senior software developer Information Technology and Services Used the software for: Less than 6 months ### "A Reliable Solution for Transactional Email Needs" January 16, 2025 4.0 My experience with Mailgun was good. Mailgun is a strong choice for businesses needing reliable, scalable transactional email services. Pros Scalability: Mailgun is highly scalable. Deliverability: Very good email deliverability rates. Support: The support is very responsive with available documentation and 24/7 customer service. Cons Pricing is bit more expensive compared to other tools. Switched from [SparkPost](https://www.capterra.com/p/82543/SparkPost/) SparkPost can be more cost-effective than Mailgun, especially at higher email volumes. Review Source VR Verified Reviewer Web Developer Information Technology and Services Used the software for: Less than 6 months ### "Benefits and Drawbacks of Mailgun" January 24, 2025 5.0 My overall experience with this software was amazing Pros It offers well defined documentation and APIs that are easy to integrate Cons Premium features of this are costly and it require technical setup Switched from [Mailjet](https://www.capterra.com/p/130105/Mailjet/) It offers developer friendly features and it is reliable also Review Source MM Muhammad M. Software engineer Computer Software Used the software for: I used a free trial ### "Better than Twilio" February 15, 2025 5.0 Amazing. Much better than Twilio.a SendGrid. Pros Easy to use, works great, and has professional support even for people on a free membership like me. Cons I haven’t delved into the details of Mailgun, so I haven’t seen any cons so far. Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) They deactivated my account right after I created it. I reached out to support and their response was basically “it is what it is.” Review Source CD Clement D. ceo Marketing and Advertising Used the software for: 6-12 months ### "Worst email product and support ever used (RUN AWAY)" August 2, 2022 1.0 Pros sub-accounts management (before getting suspended for no reason) Cons Mailgun disables your account after 6 months working on integrating with it ; out of nowhere, for no reason. + they keep billing you every month (over 600$ at this stage) even though your subscription mentions that you're at 0$/month. When you're trying to reach out to the support, they close our tickets without even answering, ghosting. Absolutely WORST product ever used and support team faced, it's absolutely garbage. This goes without saying that Mailgun way of coding emails is terrible, their delivrability is one of the worst of the market. Do yourself a favor, go to sendgrid. Mailgun SUCKS. Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Reason for choosing Mailgun native CRM integration. A true nightmare until the end. Run away from them!!! Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Mailgun disables your account after 6 months working on integrating with it ; out of nowhere, for no reason. + they keep billing you every month (over 600$ at this stage) even though your subscription mentions that you're at 0$/month. When you're trying to reach out to the support, they close our tickets without even answering, ghosting. Absolutely WORST product ever used and support team faced, it's absolutely garbage. This goes without saying that Mailgun way of coding emails is terrible, their delivrability is one of the worst of the market. Do yourself a favor, go to sendgrid. Mailgun SUCKS. Review Source VR Verified Reviewer Software Developer Information Technology and Services Used the software for: 2+ years ### "Mailgun is the most developer friendly and cost-effective transactional email service/" November 14, 2021 5.0 Mailgun was one of the most developer-friendly transactional email service providers previously until they removed their free plan. However, the ease of implementation and support by different plugins and software make it a really good tool. DNS is easy to configure so we have no issue with deliverability. The dashboard is also great and offers good logs and graphs. Pros Great documentation, 10k emails on the free plan was great previously for the prepaid plan is okay. Good API and interface. Cons Downtimes and deliverability issues can be daunting. Alternatives considered [Amazon SES](https://www.capterra.com/p/179662/Amazon-SES/)[Brevo](https://www.capterra.com/p/132996/brevo/)[SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Mailjet](https://www.capterra.com/p/130105/Mailjet/) Reason for choosing Mailgun Dashboard, ease of implementation, the support team was great too and offered very quick response times. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Pricing mainly. Maildrill was taken over by MailChimp and pricing got very high. Review Source Chetan A. Director Apparel & Fashion Used the software for: Less than 6 months ### "Best In Class Email Software" June 23, 2021 5.0 It was a nice experience with the Mailgun so far. Pros Mailgun is the one of the best email software, from validation to deliverability, parsing to SMTP, and much more. It's the great tool with all in one email solution. Cons I believe it's the complete solutions and having all sorts of features and functionalities. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Sendlane](https://www.capterra.com/p/172687/Sendlane/) Reason for choosing Mailgun I choose Mailgun because it's the best tool in Email industry, will all sorts of access to rich features, which others tools don't have. Switched from [Moosend](https://www.capterra.com/p/147042/Moosend/)[ZeroBounce](https://www.capterra.com/p/169340/ZeroBounce/)[Sendlane](https://www.capterra.com/p/172687/Sendlane/) Mailgun is the all in one solution, so we can do all the work all at one place, and no need to use different tools. Review Source AR Alec R. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Does it's job " April 14, 2025 4.0 I don't have much to offer in terms of experience here. Mailgun is pretty "hands-off" once you connect your software to its services. I never have to go into my account for any reason. Pros It connects my business with clients through my software for various communication needs, specifically email and text. Cons Not a lot to say here since I don't do much through the account other than pay a monthly fee to allow a bridge between their server and my software so I can send emails. Review Source SB Steve B. CTO Computer Software Used the software for: 2+ years ### "Easy to use and packed with features." January 10, 2025 5.0 Pros Easy to use API allows for addition of email functionality in all of our apps. Very detailed searchable logs available for each domain. Cons Nothing. The best email delivery platform I have used. Review Source JM Juan M. Leader E-Learning Used the software for: 1-2 years ### "Reliable and good delivery" January 1, 2025 5.0 I used it for online course emails and it’s very good. Pros Very good delivery, if you respect the rules you’ll go to inbox. Cons Could have better user interface, more confortable for users. Review Source VR Verified Reviewer Owner Information Technology and Services Used the software for: I used a free trial ### "Waste of time and money" September 1, 2023 1.0 I've worked for quite some time with Apollo where they referred me to use a mailing service such as Mailgun to expand my email sending cap to over 200 emails/day. So I did. I created the account on Mailgun, ran a couple of tests, got familiarized with the API, and developed a standard operating process around it, took me 1 week.Everything went well in the testing phase.After sending my first batch of emails LIVE (oh the timing) I got my account temporarily disabled. I get to fill in a completely irrelevant form that was supposed to confirm the "legitimacy" of my business. My business is 100% legit. I got my account permanently suspended, because why not, and who cares? It is not illegal in any country to send cold emails. I haven't received any explanation, there was no warning before starting to use the app. Waste of time and money. Pros Yes, there are not too many things left to like at the end of the day. Cons Takes a lot of time to set up and requires a serious time investment compared to its competitors.Docs are messy and outdated/inaccurate.Extorsion tactics.They disable your account for no reason.There is no support. Alternatives considered [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[Gmail](https://www.capterra.com/p/202338/Gmail/)[Brevo](https://www.capterra.com/p/132996/brevo/)[Apollo.io](https://www.capterra.com/p/158696/Apollo/)[GetResponse](https://www.capterra.com/p/153948/GetResponse/) Reason for choosing Mailgun Obviously my mistake. Review Source Norbu M. Chief Executive Officer Telecommunications Used the software for: 2+ years ### "One of the best available email API service" March 27, 2023 4.0 Good and the best among the tried ones yet Pros Easy integration, and well-defined logs which helps always for better tracking when some issues arise Cons The regular change in the interface and the toughness to find options with new ones Reason for choosing Mailgun The robust design of the API and higher support for transactional traffic Review Source TK Ted K. Helpdesk Agent Consumer Services Used the software for: 2+ years ### "Cheap and reliable emailing service " August 28, 2023 5.0 It helps our bisness with providing our core services. Pros It is cheap and reliable. There is no downtime. Cons If logs can be searchable by email content that would be great Review Source VR Verified Reviewer Director Marketing and Advertising Used the software for: 2+ years ### "Unacceptable" September 9, 2021 1.0 Unreliable. The one thing that an email services cannot be. Pros Not worth my time to post any pros with their software. Same functionality as competitors. Cons Our email has been down this whole morning. No explanation or response from Mailgun. After many unsuccessful attempts to log in to our Mailgun account, we got a popup saying "We are migrating some systems" -- no warning of this in beforehand either. Email is a very critical part of our business. We assumed Mailgun would be a reliable partner — apparently not. Please stay away from Mailgun. I can’t recommend this to anyone having a serious business. There are more reliable and cheaper alternatives out there. Review Source Aaron D. Owner Internet Used the software for: 2+ years ### "Almost a necessity with server configs and email filters!" June 7, 2018 5.0 Mailgun ensures that emails sent from your site make it the destination email inbox and not the spam folder. Easy to use, free for the first 10,000 and has mail logs. All around, a great product! Pros Mailgun ensures that emails from your website actually make it to their destination. With their free tier covering the first 10,000 emails, it's a free solution to a prominent issue: emails getting stuck in email filters or not making it at all. Mailgun is easy to sign up for and easy to integrate into your site, especially if you are using WordPress. Absolutely love the mail logs too - that's come in quite handy on many an occasion. Cons As a web developer, I understand the need and value of Mailgun. It can be difficult for new users to understand this though. Review Source VR Verified Reviewer Technical Support Engineer Computer Software Used the software for: 2+ years ### "One of the best SMTP/API mail integration solutions" June 14, 2018 5.0 10,000 free emails a month, easy to use API, easy to integrate and send emails reliably. Pros Mailgun offers 10,000 free emails a month, which is much higher than a lot of the competing services in this category. The web interface is clean and provides you with the information you need right on the landing page. Integrates easy with many services and plugins exist for many platforms (eg Wordpress). API is well documented. Cons While the Free tier of 10,000 emails a month is class leading, when you begin entering the paid tiers there are much cheaper alternatives available. Email validation service is pricey for what it is. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.