# CallHippo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CallHippo the right Telephony solution for you? Explore 684 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159578/CallHippo/reviews --- CallHippo 4.4 (684) [View alternatives](https://www.capterra.com/p/159578/CallHippo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 5th, 2026 # Reviews of CallHippo Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews Effortless setup and onboarding 98% positive reviews out of 45 Most reviewers indicate setup is straightforward, quick, and requires minimal technical knowledge or additional resources. Unclear and costly pricing structure 38% negative reviews out of 65 Some reviewers indicate pricing is confusing, with unexpected charges and higher costs than initially anticipated. Enhanced business professionalism 92% positive reviews out of 39 Most reviewers describe improved business image and communication efficiency, with courteous, knowledgeable support staff. LESTER I SDR, 51 - 200 employees. "I use the platform to do my daily task and I am able to make important calls on behalf of the company I work for." Complicated refund and cancellation process 100% negative reviews out of 33 Most reviewers find refund and cancellation procedures unclear, slow, and often unresolved, causing ongoing frustration. Daniel N owner , 2 - 10 employees. "it's a fraud, they charge us a year in advance and refuse to refund although we don't use the service for long time !!" Flexible international calling options 93% positive reviews out of 27 Most users report international calling is seamless, with easy number selection and reliable global connectivity. Aryan C Operations Manager, 11 - 50 employees. "It is a great option for international calls, and the experience has been great, and also the admin overview is great to" ## Showing most helpful reviews Showing 1-25 of 684 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mudit G. Sr Manager Sales Management Consulting Used the software for: Less than 6 months ### "Overall a good calling tool" May 19, 2026 4.0 Overall experience is quite good with seamless and faster calling. Desktop dialer is a saver for the entire team Pros Calling has become seamless and way faster specially with their windows desktop app and like some other tools the dialer is smart and automatically removed all dashes. brackets and dots from the number so faster calling. Now my team is able to make almost 1.6x the calls in the same time. Cons One thing which they can improve is giving more dashboard features in starter packages for at least monitoring individual performances. Alternatives considered [JustCall](https://www.capterra.com/p/157853/JustCall/)[RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) Reason for choosing CallHippo Pricing and ease of use initially was a major reason Review Source VR Verified Reviewer career advisor Education Management Used the software for: 1-2 years ### "love using the call hippo" July 28, 2025 5.0 atisfactory experience till now, no call connectivity issues observed, improved connectivity due to validCallHippo is considered reasonable and affordable compared to other tools. It is recommended as a quick and easy marketing and sales tool.nothing much to dislike display numbers. ... Pros good connectivity and easy to use Satisfactory experience till now, no call connectivity issues observed, improved connectivity due to valid display numbers. ... Cons CallHippo is considered reasonable and affordable compared to other tools. It is recommended as a quick and easy marketing and sales tool.nothing much to dislike Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) 8 X 8 was bit expensive so switched to call hippo Review Source SD Stephen D. Consultant Financial Services Used the software for: 1-2 years ### "A Month of Silence While My Business Calls Went Unanswered" June 3, 2026 1.0 I have been following up with their support team for over a month regarding issues with their service, as I have been unable to receive incoming calls during this entire period. Despite numerous follow-ups, neither a resolution nor a meaningful response has been provided. After all this effort, I received a response that came across as frustrated and dismissive, almost as though I was at fault for expecting a reliable service despite paying for it. Pros Pros: None that I have experienced. Cons: The service is highly unreliable, with outgoing calls frequently failing to connect and incoming calls often not coming through at all. I have been reporting these issues for over a month without receiving a proper resolution. Customer support lacks urgency and accountability, requiring constant follow-up while providing little meaningful progress. Troubleshooting steps are shared weeks after the issue is reported, and the burden of diagnosing the problem seems to fall entirely on the customer. For a paid business communication service, the reliability and support standards have been extremely disappointing. Cons The service has been extremely unreliable. Calls frequently fail to connect, and incoming calls often do not come through at all. What is even more frustrating is the customer support experience. Despite reporting these issues repeatedly, there has been little sense of urgency or accountability from the support team, leaving customers to chase updates and solutions for problems that should have been resolved much sooner. Review Source Bradley Grant B. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Helpful Staff Member\[sensitive content hidden\]" March 25, 2026 5.0 Ultimately I got exactly what I needed after speaking with \[sensitive content hidden\] My set up was more complicated I guess so I needed the extra support from the team Pros Staff are helpful, especially \[sensitive content hidden\]. After a lot of backwards and forwards to get what I needed I came right. The product is great so when there is good service as well then it is a bonus. Cons In the beginning it was tough to navigate, would be great if there a was onboarding call to get you set up and show you around. Human interaction is still really important and I would have liked to have spoken to someone when signing up. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[JustCall](https://www.capterra.com/p/157853/JustCall/)[CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing CallHippo Service was good and I got what I needed Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) I need a UK number which they were struggling to provide Review Source VS Viplab S. Business Development Information Technology and Services Used the software for: 1-2 years ### "Professional and Empathetic Support Experience" April 23, 2026 5.0 Overall experience of interacting with the CallHippo support team regarding a refund request was great. I was impressed by how professionally and patiently the matter was handled. \[sensitive content hidden\] and the team were responsive, empathetic, and kept me updated at every step. Kudos to \[sensitive content hidden\] and the team for their courteous and prompt support, keep up the great work! Pros I was impressed by how professionally and patiently my request was handled. Even though the resolution wasn’t entirely in our favour, the way it was communicated made the experience much easier Cons Our refund request was not in our favour entirely. We were expecting that we get at least 90% of the amount but we are getting only 75%. Review Source SC Sasmitha C. Web Developer Retail Used the software for: 6-12 months ### "Smooth Experience with Helpful and Responsive Support" April 22, 2026 4.0 Pros The support from \[sensitive content hidden\] was responsive, knowledgeable, and patient. They helped us resolve our incoming call configuration issue quickly and clearly explained the differences between SMS and WhatsApp Business API channels. The CallHippo dialer is intuitive, and features like Call Scribe and Team Call Cascading add great value to our workflow. Cons The initial setup and configuration can be a bit overwhelming for new users. Clearer onboarding documentation or a setup guide would help teams get started faster without needing to rely heavily on support. Review Source HL Helen L. Customer Support Accounting Used the software for: 1-2 years ### "Good service and great team support" April 23, 2026 5.0 Thanks \[sensitive content hidden\] for supporting my case. The team was supportive and provided valuable solutions on time. Pros helpful and very supportive team 👍🏻 \[sensitive content hidden\] has arranged a screen call session and provided guidance to fix the issue. Cons It took a few days to resolve an issue but the team was very helpful and trying to settle my case at their earliest. So the problem was resolved. Review Source PP Parth P. Associate Accounting Used the software for: 1-2 years ### "Easy to use with seamless connectivity" May 15, 2026 5.0 Pros CallHippo is very easy to use and offers seamless connectivity for business communication. The call quality is reliable, the interface is user-friendly, and the setup process is smooth. It has helped improve team coordination and customer communication efficiently. Cons CallHippo is simple to use, offers seamless connectivity, and provides a smooth calling experience for daily business communication. Review Source VR Verified Reviewer HR Manager Human Resources Used the software for: Less than 6 months ### "Excellent Service and Top-Notch Customer Support" April 16, 2026 5.0 Call Hippo provides Quality calls with no call drop. I am highly satisfied with the services and recommended to all. Pros Excellent Service and the best customer team support. I highly recommend this to everyone. Best Call quality and backend/ customer support. I am a frequent user now; it provides value for money, is easy to use, and is easy to implement. Have all the features like call recording, security, best AI support, UI/UX. Cons The integration process requires some time, but it is a one-time setup process. Customer team support at all levels. Review Source TD Tim D. CEO Computer Software Used the software for: Less than 6 months ### "Look for a better alternative" June 6, 2026 1.0 One of the worst SaaS experiences in 10 years. Confusing pricing, incompetent support, and zero accountability. Cancelled without ever using the product. Avoid and choose OpenPhone or JustCall instead. Pros Nothing. The concept of a cloud VOIP dashboard is fine, but CallHippo executed it so poorly that no feature was ever usable in practice. Cons Deceptive pricing forces unnecessary seats. Support gives wrong instructions then ignores your complaints with copy-pasted policy responses. Refund denied after never making a single call. Review Source RC Rahul C. Manager Computer Networking Used the software for: 1-2 years ### "Thumbs Up for Support" February 3, 2026 5.0 Excellent Support team who goes beyond to help their customers. Appreciate your excellence and diligence Pros Support was very helpful, we have been having issues with our services not working but the team helped to resolve the issue by taking pro active steps. Thank you Cons Dialer Mobile app can be more intuitive in terms of UI/UX and performance. The reminder system should be built into the billing 15 days, 7 days, and 1 day before expiration of any plan (currently its only built in for 15 days) Review Source LL Les L. Engineer Construction Used the software for: 6-12 months ### "Reliable Communication Tool for Global and Local Coordination" April 24, 2025 5.0 My experience with CallHippo has been great. I’ve been using it for 11 months now, primarily for communication with our sourcing team and Australian suppliers, as well as Australian construction workers. The platform has proven to be a reliable tool for managing both local and international calls. Its ease of use, seamless integration, and flexibility have significantly improved our team’s communication. I appreciate how efficiently it allows us to stay connected and coordinate across different regions. Pros I really appreciate the user-friendly interface and the ease of managing call forwarding and team collaboration. The platform is intuitive and makes managing communications much more efficient. Additionally, I was impressed by the responsiveness and helpfulness of the support team in resolving issues quickly. The ability to customize features according to our needs has been a great benefit for our business operations. Cons While CallHippo provides great functionality, there were a few challenges with OTP delivery during account management, which caused some delays. Additionally, some features could be more customizable, particularly in terms of advanced reporting and analytics. It would be helpful to have more detailed settings or flexibility in these areas. Review Source EGÇ Erkut Göksel Ç. Director of Technology Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy-to-Use Platform with Responsive Support" December 30, 2025 5.0 Thank you for your support. Overall, my experience with CallHippo has been positive. The support provided was responsive, professional, and helpful in addressing my questions. I especially appreciated the clear communication and timely follow-ups. Pros The platform is easy to use, setup is quick, and the support team is responsive and helpful. Many thanks. Cons There is a bit of a learning curve at the beginning, especially around advanced features. Many thanks. Review Source BN Benjamin N. IT Administrator Hospital & Health Care Used the software for: 1-2 years ### "Customer service" May 16, 2025 5.0 I had a genuine issue and the support team helped me till I was fully satisfied. Pros The customer service is on point. They are always available to assist anytime and they are very patient. Cons The pricing can be lowered other than that I have nothing to complain about the service and the product as a whole. I have been using it for more than a year now and it's so smooth. Review Source FP Francisco P. Director Retail Used the software for: 2+ years ### "Excellent customer service" July 18, 2025 5.0 Overall a very positive experience. Call Hippo allows us to have a free toll number that receives phone calls and goes straight to voicemail. Pros We've been using Call Hippo for several years and it suits our business needs perfectly. Recently had a technical problem and it was quickly resolved by their skilled and super helpful support team. Cons Our old free toll number suddenly stopped working but their support team quickly gave us a new number and helped with the integration. Review Source skM shahistha khanum M. pre-sales associate E-Learning Used the software for: 1-2 years ### "User-Friendly" January 28, 2025 3.0 My overall experience with CallHippo has been positive, thanks to its ease of use and the comprehensive set of features it provides.Ultimately, CallHippo is an excellent solution for businesses seeking scalable and flexible cloud-based communication tools. It’s reliable for most day-to-day needs and provides solid support for expanding into global markets. Pros Ease of Use,Features,flexibility,Integration Cons Call Quality Variations,Limited Customization Review Source VS Van S. Founder Information Technology and Services Used the software for: 6-12 months ### "Next level customer services sets CallHippo truly apart" April 7, 2025 5.0 It's a solid and functional tool, well worth the fees. I have to mention, however, the AMAZING support team. I've had the pleasure of working with a few support team members \[sensitive content hidden\] and others) - and the response times are incredible, and the folks are always polite and friendly, doing everything to address issues, even when they're user-caused. I'd say it is this experience that sets CallHippo apart. Pros The options available within the tool - virtually EVERYTHING is customizable, which makes a difference when you are REALLY tailoring the system to your needs. Cons Perhaps there is a downside to having too many options - the administrative learning curve can be steep for some. That said, the basic setup only takes seconds with little experience needed. Review Source BM Bhavesh M. Service Delivery Executive Telecommunications Used the software for: 2+ years ### "User Friendly" December 11, 2024 4.0 Callhippo's interface is really easy to use, there are no disconnects or network issues. Pros The Open Dailer feature is a very good feature on Call Hippo, it has very good access for dialing and it shows all the numbers and names that we dail on the dialer Cons I do not have anything to least about CallHippo, because all the features in CallHippo software are good Review Source FT Fabrice T. DevOps Engineer Information Technology and Services Used the software for: 1-2 years ### "Excellent virtual phone service" March 26, 2025 5.0 I needed a virtual phone so I could be reachable and receive security SMS while abroad, and CallHippo is working very well for me, except for websites/apps that do not accept virtual phone numbers... Pros Works very well for calling and receiving calls, sending and receiving SMS Cons I have to refresh my login on the website/app a bit too often Review Source GDS Gagan Deep S. Growth Partner Information Technology and Services Used the software for: Less than 6 months ### "Wonderful Support" July 15, 2025 5.0 Wonderful Experience while using their portal and for support while setting up and moreover at any point of time, they are prompt and always come up with solution. Pros Support Team is way beyond my expectation, they are super fast and supportive, they helped us like anything. Thanks a Lot specially to \[sensitive content hidden\] . Cons No Problem at all, we have been using for couple of months and we found it very productive and smooth. Review Source Lester C. Sr Support Engineer Information Technology and Services Used the software for: Less than 6 months ### "Feedback callHippo" February 5, 2025 5.0 It's a good product for my company and customers Pros Quality and support are good and prompt to respond on any issue Cons Easy to use for calls and very responsive design Review Source SK Sabu K. Consultnat Leisure, Travel & Tourism Used the software for: I used a free trial ### "Thank you support team " March 7, 2025 5.0 Excellent. Everything integrates well with our CRM system. Pros We are new to CallHippo, and so far, our experience with the sales and support team has been excellent. We are truly pleased with their professionalism and commitment to helping customers. Thank you for your support, \[sensitive content hidden\]!" Cons None so far. We are happy with its performance Review Source VR Verified Reviewer Steel Detailing Civil Engineering Used the software for: Less than 6 months ### "Good. Will refer to my friends" January 22, 2025 5.0 Pros Fast & Easy to use. Comfortable with two step authentication as well. Cons Two step authentication. For calls every time dialer needs two windows to open Review Source RP Rohit P. Lead Generation Manager Information Technology and Services Used the software for: Less than 6 months ### "Best Calling Software for any Business" December 9, 2024 5.0 CallHippo offers a seamless setup and onboarding experience, delivers exceptional call quality and reliability, provides outstanding customer support, ensures great value for money, and stands out with its versatile features tailored to enhance productivity. Pros The Platform is Ease of Use, Feature such as call recording, call analytics are very useful and informative. Also, I would like to specially mention the Customer Support team who are always helpful easy to approach. Also, Integration Capabilities with other CRM tools are wonderful and easy. Cons Did not encounter any issue with the platform. Review Source RD Radhul D. Manager Information Technology and Services Used the software for: Less than 6 months ### "Feedback Speedlight" March 22, 2025 5.0 It's good and whenever I needed the help I got the support at the same time. Thanks. Pros Call is good and also the support is good Cons nothing is there as of now I am happy with the service. Review Source Similar Products Featured ## Related categories [Telephony](https://www.capterra.com/telephony-software/)[Call Center](https://www.capterra.com/call-center-software/)[IVR](https://www.capterra.com/ivr-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.