--- title: "Mixmax Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Mixmax the right Email Tracking solution for you? Explore 236 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/159470/Mixmax/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-06" --- Mixmax 4.6 (236) [View alternatives](https://www.capterra.com/p/159470/Mixmax/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 6th, 2026 # Reviews of Mixmax Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews amit s Team leadBuilding Materials, 501 - 1,000 employeesUsed the software for: 1-2 years. “It is great for tracking emails and scheduling, though the free version has limited features.“ October 29, 2024 Federico D Sales Operations DirectorInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “I believe that Mixmax lacks some features (such as automations to update accounts on the rules), but honestly, nothing big.“ February 10, 2023 FD Fernando D Tech AdvisorInvestment Management, 2 - 10 employeesUsed the software for: 1-2 years. “It's a great tool, but it is not hard to outgrow. As things ramp up, and campaigns become larger, another tool would be better to handle a larger volume of outbound emails.“ November 19, 2023 KB Kathryn B Network ManagerComputer Software, 201 - 500 employeesUsed the software for: More than 2 years. “I would have used the Sequences feature, however, I found it to be a little cumbersome to configure.“ February 13, 2023 MK Molsy K Sales CoordinatorBuilding Materials, 51 - 200 employeesUsed the software for: More than 2 years. “MixMax provides powerful options for tracking messages that have been sent to contact lists and enables us to get reports and dashboards that show us how many people have shown interest in our advertising campaigns that have been sent to them.“ February 2, 2023 BA Bekah A Director of AdmissionsEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “Sometimes, emails are sent to spam when using this software. “ February 10, 2023 SS Simona S Customer Success ManagerComputer Software, 11 - 50 employeesUsed the software for: 6-12 months. “The features that I'm using the most are easy to create & update templates, sending & tracking sequences, email reminders, tracking open rates/clicks/replies.“ February 16, 2023 AS Alexander S FounderMusic, 2 - 10 employeesUsed the software for: More than 2 years. “Maybe that it is a pity that I can not speak too much about Mixmax to avoid that other agencies start using it!“ February 10, 2023 ## Showing most helpful reviews Showing 1-25 of 236 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AP Ashish P. Chief Marketing Officer Used the software for: 3-5 years ### "Great tool for startups and small companies starting out with SMB sales" December 1, 2025 4.0 Mixmax is a great entry-level CRM tool. Email tracking and cold outreach features are great. However, as a company grows, you may outgrow it. Pros Mixmax is a really easy to use product because it's a CRM that works with your inbox. In fact, you hardly ever need to use the Mixmax tool, you can just do everything from Gmail itself. I like the tracking and cold email outreach features. Cons You still need a CRM tool in addition to Mixmax, which makes it an additional expense. If they had even a mini version of a CRM inside their tool, I would make it a great full-fledged CRM. Review Source amit S. Team lead Used the software for: 1-3 years ### "Efficient Email Tracking and Scheduling" November 6, 2024 5.0 It is great for tracking emails and scheduling, though the free version has limited features. Pros Scheduling meetings was quick, and I could easily see when my emails were opened, helping me follow up on time. Cons Some of the advanced features require an upgrade, which can be limiting for basic users. Review Source R Reviewer CEO Used the software for: 3-5 years ### "Reliable for tracking and communicating better with prospects" February 13, 2023 5.0 Great! Pros Great tracking capabilitiesIt enriches your texts with giphs, emojis that provide a friendlier approach Cons Sequences (campaigns) once they start it's hard to adjust or add new steps in-betweenNo ability to find emails Review Source R Reviewer Tech Advisor Used the software for: 1-3 years ### "Great option for small to medium organizations." November 20, 2023 3.0 It's a great tool, but it is not hard to outgrow. As things ramp up, and campaigns become larger, another tool would be better to handle a larger volume of outbound emails. Pros It's really easy to set up and get it going since it integrates easily with Gmail. Cons It depends on having several users within Google Workspace, which makes the price ramp up fast. Review Source R Reviewer Co-Founder & CMO Used the software for: 1-3 years ### "Great for Inside Sales Cadences" May 23, 2022 4.0 Pros Overall, Mixmax is pretty awesome. The features we lean on most heavily are mail merge (especially using dynamic fields) and email cadencing. It's a pretty good amount of functionality for the price though. Cons There are some features that are left to be desired. It seems like they just need to spend more time understanding how people actually use their product. Review Source Paul D. Education Consultant Used the software for: 1-3 years ### "18 month review of Mixmax" February 21, 2023 4.0 Pros The email tracking has been very useful but the feature I utilise the most is the sequences to set emails to go out to prospects, it's efficient and user friendly. Cons A Home button is required, many times I just want to get back to the main page and there is no easy way of doing so. Review Source Rajan S. Startup Evangelist Used the software for: Less than 1 year ### "Easy and convenient setup" February 17, 2023 5.0 Pros Mixmax is easy to set up and implement. Our team uses it to use pre-built templates so we don't have to write identical copies for numerous clients. Also, the schedule a meeting feature is super helpful and we don't use any other tool for scheduling meetings. Cons Honestly, none. The tool is very straightforward with the offerings and user experience. Review Source Federico D. Sales Operations Director Used the software for: 1-3 years ### "Great company, with a great group of people behind" February 14, 2023 5.0 Amazing! Special mention to \[sensitive content hidden\] Pros Mixmax has a great platform and an incredible Customer Success/Support/Tech Support team. They are very open to hearing feedback and working on recommendations provided Cons The grass is always greener in the neighbor's garden. I believe that Mixmax lacks some features (such as automations to update accounts on the rules), but honestly, nothing big. Mixmax is a great and very complete platform. Review Source R Reviewer Coach + Consultant Used the software for: 3-5 years ### "MixMax gives me my sanity and time back" November 15, 2018 5.0 I run my own coaching business. I wouldn't be able to do what I do without MixMax. I also love how they keep adding features. As my business grows, I know I can keep relying on MixMax to continue adding the functionality I needed, without being pushy or cheesy. I highly recommend to everyone I work with. Pros I love the calendaring features and reminders on emails. I completely eliminated any back and forth on scheduling meetings in my personal life and work for 90% of cases. I'm in a services business so I'm scheduling time weekly. I no longer have it on my mind to follow up with people with new times or dates. They can just schedule time at will in really easy to manage times on my calendar. Plus if I really did want to make sure they scheduled, I can just have MixMax remind me in a week to follow-up with them if they haven't responded yet. It frees my mind up SO MUCH. Cons I don't like that it has an advertisement on my website for the calendaring widget. I'm fine to endorse MixMax but it just doesn't fit my brand. It's also not the best UI for my clients. It's not super easy to navigate times on mobile past a certain point. Review Source Mike F. Owner/ Founder/ Director of League Operations Used the software for: 3-5 years ### "Take your E-mail to the MAX! (MixMax Review)" November 21, 2018 5.0 I was an early adopter of Mixmax, and was able to speak directly with the founder via screen share and give feedback about my user experience. It says a lot about an organization when the head honcho is taking time out of their day to personally get data from their customers to improve their product. Pros I have pretty basic needs when it comes to emailing, but I do it often. Mixmax helps me stay on top on my many communications, allowing me to see who has opened (viewed) the emails I've sent, and how many times, which better enables me to navigate where things stand in the communication process. I can't tell you how many times that feature alone has saved my behind. I also utilize the templates, as I often need to send out messages with identical content. Templates save me time and energy. Cons Even with the privacy assurances, there is something a bit unnerving to click buttons to "Allow" an outside app complete control over your email communications. If I was sending any information I deemed even remotely sensitive, I might think twice about using this, or any outside service. Review Source Christa C. Chief Executive Officer Used the software for: 1-3 years ### "I couldn't run my business without MixMax" February 15, 2019 5.0 Pros The ability to create templates and "sequences" (automated series of templates) is crucial in this Chrome extension that takes gmail to a whole new level. Additionally, the ability to set follow-up reminders and next action steps automatically on an individual email make this a life saver. Email boxes aren't meant to be to-do lists... Mixmax allows me to review, reply, and set a next action all at once in an email and then file it away so it's not sitting in my inbox. There are fun aspects as well with 'enhancements' that allow me to insert gifs, polls, emojis, videos etc right into my emails. Cons This software is great for sending one-off meeting time/date options to someone via email. It doesn't have enough full calendar functionality to replace something like Acuity or Calendly as an outside meeting planner tool when you have many different types of standard meetings on a regular basis. Review Source Verified Reviewer Sales Development Representative Used the software for: Less than 1 year ### "Great tool for systemizing outbound sales process" October 9, 2020 4.0 It is great tool for systemazing outbound sales. It has all relevant integrations with CRM and the tool is data-driven. I hope there will be no more bugs in the system. Pros The most useful feature - sequences. It automates email sequences for potential clients, we have integration with Salesforce so we can do a lot of cool stuff. For example, we can create automation of tasks in our CRM that are triggered by not replied emails. Also, our email replies are automated using Mixmax templates that are synced with Gmaill, you can reply with a few clicks to frequently asked questions. Also, the tool is data driven, you can track everything - opens, reply rates from any sequence, template and so on. Mixmax just recently introduced a reporting feature which makes this software even more data-driven. Cons Customer support is only in USA, so it is not convenient when you are using this software in Europe. Also, I had some problems with open rate stats, the Mixmax counted opens when somebody opened a contact to which an email was sent on our CRM. Also, we had problems with removing a contact from the sequence. When a person replied he was not always removed from the sequence which created awkward situations. For example, person replied and Mixmax didn't identified it, so follow-up email was sent to him. We created rules (a feature in Mixmax) and we solved this issue. Review Source Dylan L. Director of Business Development Used the software for: 3-5 years ### "Perfect sales and partner engagement tracking software" February 21, 2023 5.0 It's been great. I have used Mixmax at 3 companies now and will continue to use the software. Pros I love the email tracking feature that details open and clicks down to the type of device the recipient used and their location. I also use templates a lot to help automate processes. Cons I wish there were an easier way to log emails from Gmail Mixmax to Salesforce CRM. Right now have to bcc salesforce. Review Source Emma S. Telesales team manager Used the software for: 3-5 years ### "Buy this! Best platform for this I have used in 10 years!" February 16, 2023 5.0 My team would produce much less without this! Genuinely saves us time and money! Pros Timesaving, easy to use. Easy to train others to use and easy to share resources Cons Sometimes you get phantom clicks and due to timezones customer service can take a while but is always good when it comes! Review Source Amanda P. Senior Account Manager Used the software for: 1-3 years ### "Helps Keep Me on Top of my Inbox/Outbox" February 16, 2023 4.0 Pros I love that I can track if, when, and by who my emails have been opened. Additionally, that I can schedule an email based on the when the recipient is more likely to open/read the email. I also love how easy it is to put a calendar of my availability right into my email so that recipients can click and a time and date quickly for us to meet. Cons I only use the free versions so it's hard thoroughly rate cons but one thing that has bothered me is that I use Mixmax as an extension to my gmail. The Mixmax button when drafting in email sometimes gets in the way of being able to accomplish certain tasks when drafting an email. Review Source 🔹Michael Z. Ceo Used the software for: 1-3 years ### "Email tracking is amazing and Mixmax is a great crm tool" February 21, 2023 5.0 Extremely positive experience I love it Pros Email tracking is amazing and Mixmax is a great crm tool Cons I wish it was for more than just gmail email. Review Source R Reviewer Recruiter Used the software for: 1-3 years ### "Taking your sales to the next level" August 8, 2022 4.0 Pros Love the tracking, reminders and insights. This tool will help you to get to the next level, since you can track where/when/how many times your email is opened, can create email marketing and you see all the insights. You can implement this to improve your sales process and get more sales Cons also a paid-wall of course, and you get used to it, so you want to keep all the email tracking and possibility - because everything helps each other and at the end it's quiet expensive Review Source Marcos P. Director Brand Partnerships Used the software for: Less than 1 year ### "What would I do without it" February 13, 2023 5.0 Experience is ok. The search could function better. I have to attempt different versions of what I'm trying to search in the search bar to get the results I'm looking for. Pros Too many features to mention. I love how I'm able to quickly set reminders for follow-ups. The delay sends feature showing the best time for engagement is useful too. Cons Not necessarily to do with the software Review Source R Reviewer Recruiter Used the software for: 1-3 years ### "Worth every penny" February 14, 2023 5.0 Pros Setting reminders and knowing if my email was read has transformed my ability to reach people. I no longer have to jot notes down to email this person or to follow up on this sent email; I use Mixmax for those tasks. Cons I tend to reply to emails using the preview pane, but Minmax does not allow this. It only adds an additional click to my workflow, but it would be nice to use the preview pane. Review Source Verified Reviewer Managing Partner Used the software for: Less than 1 year ### "Excellent email tracking, One click meeting tool!" April 5, 2018 5.0 I know exactly who opens my email and when. Pros I love the mixmax tool. The sequence email features, the preview and tracking tools - all of it. I use mixmax daily. Not sure I could live without it honestly. Cons I am using the Small Business option which is the middle of the road option as I don't need to integrate with salesforce. I hate that I can't hide the mixmax branding when sending out sequence emails and calendar appointments. I am a paying customer but not compensated for branding them. I've mentioned this to customer support but they kind of blew me off. I love this tool but if someone came out with something comparable and made this slight adjustment, I'd switch. Review Source Sai R. Client Strategy Team Lead Used the software for: 3-5 years ### "Mixmax for life!" February 27, 2023 4.0 Pros Mixmax makes email management super easy, tracking activity super efficient, and follow-ups! Managing accounts at scale through templates is perfect for CS Cons Better tracking for internal stakeholders Review Source Verified Reviewer Entrepreneurial Fellow Used the software for: 3-5 years ### "I know you read my email" August 8, 2019 5.0 Pros Love that I can see when someone has read my email I can save my specific signature for each email account I can save email templates MUCH better fonts to choose from so I can really make my emails stand out Cons There's really nothing I don't like about this app. It works great for my needs Review Source R Reviewer Founder Used the software for: 1-3 years ### "Fantastic range of capabilities, terrible execution" September 12, 2019 1.0 Our growth team has been using Mixmax for about 2 years, and I've personally used it almost ever since the company was founded. But the past months, while trying out their "Rules" and "Sequences", the system has given the entire team loads of headache. Nothing really works, and some bugs that were reported months ago still haven't been resolved. Pros \- Ability to automate standardized email-related tasks (if they would work) Cons \- All the bugs. It just doesn't work and despite reporting bugs months ago, they still haven't been resolved. We've tried almost the entire range of features and - frankly - I love the whole concept with Mixmax. Everything we've used (or tried to use) in the software would actually be useful if it worked as intended. Review Source Claire A. SALES COORDINATOR Used the software for: 3-5 years ### "Great for the most part" February 13, 2023 4.0 It's been great for the most part! Pros I love tracking emails, side chatting with others without cc'ing, templates, however, it can be finicky sometimes and will not load. Cons When it doesn't load, it's hard to track. Review Source Mostafa F. Senior Billing/Collections Specialist Used the software for: 3-5 years ### "Best track of sent emails" February 16, 2023 4.0 Over two years of using Mixmax, I am very satisfied with the software as it meets my expectations and my needs. Pros \- Notifying when recipients open my emails.- Reminders to send scheduled emails. Cons Nothing to mention for the time being as the software use meets my daily needs. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.