# Guesty Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Guesty the right Hospitality Property Management solution for you? Explore 466 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159377/Guesty/reviews --- Guesty 4.4 (466) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Guesty Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews MZ Michael Z ceoReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “Another major advantage is scalability. As our rental management program has grown, Guesty has been able to support the increase in listings and bookings without requiring us to change systems or add multiple additional tools.“ March 12, 2026 EF Emily F Member ManagerHospitality, Self-employedUsed the software for: Less than 6 months. “There are many problems with message automation, cleaners can't upload photos, price optimizer is not accurate, and customer service is just okay.“ March 5, 2026 JR John R PresidentReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Features like the channel manager, unified calendar, automation capabilities, integrations, and owner-facing tools create a platform that can truly support a professional operation.“ March 6, 2026 AT Amar T Marketing and Guest SatisfactionHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “Occasionally, certain OTA updates (like special requests or small booking changes) take time to reflect, and troubleshooting integrations can be slow.“ November 26, 2025 PT PANAGIOTIS T CEOHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “The Airbnb/Booking.com channel management is reliable, automated messages save a ton of time, and the workflows (tasks, cleaners, owner statements) are powerful once set up.“ November 21, 2025 AN Achraf N reservationReal Estate, 11 - 50 employeesUsed the software for: Less than 6 months. “What I liked least about Guesty is that the system occasionally hangs or becomes slow, which can interrupt workflow and make certain tasks take longer than expected“ November 24, 2025 AK Alisha K HRHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “The platform has helped organize operations, streamline communication, and improve guest management across multiple properties. Once everything is set up, it significantly reduces workload and enhances productivity. Despite a few areas that could be improved, Guesty is a reliable and powerful solution for property and holiday home management.“ November 21, 2025 ML Marco L OwnerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Identical configurations applied to all units within the same property do not always work consistently: some settings function correctly for all apartments except one, without any apparent reason;“ March 30, 2026 ## Showing most helpful reviews Showing 1-25 of 466 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael H. Co Founder Hospitality Used the software for: 2+ years ### "Extremely Satisfied User of over 5 years" March 2, 2026 5.0 Pros Truly turnkey, all in one PMS. For rentals, apart-hotels, and boutique operating - there is NOTHING better. Native Channel Manager, Unified Inbox, easy to use UI, Multi Calendar view, Content API, property setup, and so much more. I've been a heavy user of guesty for over 5 years - there really is nothing better. As of late, you can also reach customer service agents directly for technical issues, which is huge. Security has improved, and all the new add-ons have further added to the value Guesty offers. Cons Cache and memory issues - sometimes leading to the need to refresh the web app many times. Other than that, trivial issues. Review Source Response from Guesty March 11, 2026 Hi Michael, Thank you so much for your incredible feedback and for being such a loyal member of the Guesty community for over five years. We are thrilled to hear that our all-in-one PMS, Native Channel Manager, and Unified Inbox have been instrumental in supporting your rentals and boutique operations. Your trust in our platform means the world to us, and we are glad to see that our improvements to customer service and security are making a positive difference in your experience. We also appreciate you bringing the cache and memory issues to our attention. Please know that our team is constantly working to optimize the web apps performance to ensure a smoother, more reliable experience for you. We are committed to building on this partnership and providing the turnkey solutions you need to keep your business thriving. Best regards, The Guesty Customer Experience Team DP Dainius P. Director Real Estate Used the software for: 1-2 years ### "StayInLondon recommends a robust PMS for Scaling Short-Term Rental Operations" February 28, 2026 5.0 We operate short-term rentals in London and use Guesty as our core property management system. It has allowed us to streamline booking management, automate guest communication, coordinate cleaning schedules, and maintain strong operational oversight across multiple listings. The automation workflows are one of the biggest advantages. Once properly configured, they significantly reduce manual messaging and minimise operational errors. Channel management across Airbnb and other platforms works reliably, and calendar synchronisation has been stable. The reporting functionality also provides useful visibility into occupancy, ADR, and overall performance — which is essential for revenue optimisation. Guesty is not a “lightweight” system — it’s built for serious operators. There is a learning curve, but once implemented correctly, it becomes a powerful operational framework. Pros We use Guesty to manage our short-term rental portfolio in London, and it has become the backbone of our operations. The platform centralises listings, guest communication, task management, and financial reporting in a way that makes scaling significantly easier. Cons It’s particularly strong for operators managing multiple units across Airbnb and other OTAs. The reporting tools also give clear visibility into occupancy and revenue trends. Pros: •Strong automation tools •Reliable multi-channel syncing •Centralised guest communication •Scalable for growing portfolios Switched from [RentalReady](https://www.capterra.com/p/216583/RentalReady/) We switched over 2 years ago from a PMS called Rental Ready Review Source Response from Guesty March 13, 2026 Hi Dainius, Thank you so much for your trust in Guesty over the last two years. We are thrilled to hear that our platform has become the backbone of your London operations and is helping you scale with ease. Building a reliable operational framework for serious operators like you is exactly why we do what we do, and we are committed to supporting your continued growth and revenue optimization. Best regards, The Guesty Customer Experience Team KL Kevin L. CEO Real Estate Used the software for: 1-2 years ### "Good product. Terrible support." April 6, 2026 1.0 For one of the biggest PMS platforms out there, not being able to fix a billing issue in 5 months is just not acceptable. Every time I reach out it feels like we are starting over. No real progress. Just the same "we are working on it." If you are a large operator considering Guesty, the product will do what you need. But if anything goes wrong outside of a basic support ticket, be ready to fight for it and still not get a resolution. Pros Guesty as a product is solid. The features are there and it works well for managing properties at scale. Cons Customer service is not great, especially when you are dealing with anything above a basic support ticket. Anything related to account issues or more serious problems takes way too long. I canceled Guesty Shield, notified my account manager, followed up multiple times over email, had multiple calls with my account manager and her upper management, and the cancellation was confirmed. They kept charging me anyway. It has been 4 to 5 months of back and forth. They keep telling me they are working on fixing the invoice and correcting the balance. Still not fixed. My account keeps getting deactivated because of an unpaid invoice for a service I already canceled. Their solution is for me to pay the invoice first and get the credit back. Why would I pay for something I never used and already canceled months ago? On top of that, they tried to tell me I could cancel Guesty Shield myself through the dashboard, but you literally cannot do that. The account manager has to do it. So I did everything right and I am still in this loop. Review Source Response from Guesty April 10, 2026 Hi Kevin, Thank you for your feedback, and we’re very sorry for the frustration this situation has caused, especially regarding the billing issue and the delays in resolving it. This is not the experience we aim to provide. We’d like to take ownership of this and help resolve it as quickly as possible. Could you please share your contact details (email or phone number), or reach out to us at \[support email\], so we can assist you further? We appreciate your patience and the time you took to share your experience. Sincerely, The Guesty Customer Experience Team SL Steven L. Owner Hospitality Used the software for: 6-12 months ### "Powerful Channel Management for Scaling Short-Term Rentals" March 5, 2026 5.0 Overall, Guesty is a robust property management system designed for hosts and property managers who operate across multiple channels. It provides powerful automation and integrations that help streamline operations and reduce manual work. While it may take some time to learn and configure properly, once set up it becomes a reliable platform for managing reservations, guest communication, pricing integrations, and multi-channel distribution. Pros Guesty provides a strong centralized platform for managing listings across multiple channels like Airbnb, Vrbo, Booking.com, and direct websites. The channel synchronization works well and reduces the risk of double bookings. The automation tools for messaging, task management, and guest communication help streamline operations when managing multiple properties. The platform also integrates well with third-party tools like dynamic pricing engines, payment processors, and external booking sites. Overall, it provides the operational backbone needed to scale a short-term rental portfolio. Cons The platform can be complex to configure and there is a learning curve for new users. Some features require navigating multiple menus and settings, which can make day-to-day management less intuitive than simpler systems. Pricing can also become expensive as you scale or add additional modules. Occasionally, certain channel integrations require troubleshooting or support intervention when syncing settings across platforms. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty Pricing was a consideration and additional features not available in Hostaway that we wanted. The APIs for building our website were more powerful with Guesty. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Lack of features such as allowing multiple accounts for Channels Review Source Response from Guesty March 10, 2026 Hi Steven, Thank you for sharing your detailed feedback and for choosing Guesty as the operational backbone for your portfolio. We are glad to hear that our centralized platform, automation tools, and powerful APIs are helping you scale and streamline your multi-channel distribution. We also appreciate your honest input regarding the learning curve and pricing; building a trustworthy partnership means listening to these challenges, and we are committed to providing the support and resources needed to make your day-to-day management as intuitive as possible. Best regards, The Guesty Customer Experience Team JR John R. President Real Estate Used the software for: Less than 6 months ### "A Powerful PMS Built for Serious STR Operators" March 6, 2026 5.0 My overall experience with Guesty has been extremely positive. Before choosing Guesty, I researched virtually every short-term rental platform I could find. Ultimately, Guesty stood out because of the breadth of functionality and long-term scalability the system offers. Features like the channel manager, unified calendar, automation capabilities, integrations, and owner-facing tools create a platform that can truly support a professional operation. I was also very impressed with services that many other platforms simply don’t offer, such as 24/7 live guest communication support, their own merchant services, and a steady pipeline of new features constantly being developed. Currently, I operate with one arbitrage property and one co-hosted property, and the system has already proven valuable in helping manage both efficiently. At the same time, the platform clearly has the depth needed to support significant future growth as the portfolio expands. Having spent many years working in the hotel industry, I appreciate how Guesty allows short-term rental operators to run their properties with a level of professionalism that feels much closer to a traditional hospitality operation. The system saves time through automation, centralizes critical functions, and provides the tools needed to manage bookings, guests, and owners in a structured and scalable way. Overall, Guesty feels less like a simple hosting tool and more like a true property management system designed for serious operators who want to grow. Pros Guesty has been an outstanding platform for running a short-term rental business. One of the biggest advantages I noticed immediately was the channel manager and integrations. The platform connects with a wide range of booking channels and keeps everything synchronized through a unified calendar, which has completely eliminated concerns about double bookings across platforms. Another standout feature for us has been the Owner’s Portal. As we expand our business model beyond arbitrage into co-hosting and property management, the ability to provide property owners with professional reporting and transparency is a major advantage. It gives our operation a level of professionalism that property owners expect. From a rental and booking management standpoint, Guesty brings everything into one place. Managing reservations, guest communication, and operational tasks is extremely efficient. The automations and integrations with tools like dynamic pricing and cleaning platforms allow us to streamline day-to-day operations and focus more on guest experience and growth. Customer support and onboarding were exceptional. My implementation specialist, \[sensitive content hidden\], was phenomenal. He took me from being completely new to the platform to being proficient in a very short period of time. The onboarding process was structured, informative, and he was always available between calls to answer questions and provide guidance. From a security and reliability standpoint, the system feels very stable and well designed. The centralized management of bookings and communication adds confidence that nothing falls through the cracks. Overall, considering the breadth of functionality—property management, booking management, automation, integrations, owner reporting, and support—Guesty delivers excellent value for the investment, especially for operators who plan to scale or manage properties for others. Cons Honestly, there isn’t much to dislike about the platform from an operational standpoint. The system is extremely robust and continues to evolve with new functionality. If I had to identify one area that still has room to grow, it would be the Guest App and guest-facing upsell capabilities. While the Guest App already provides a helpful centralized place for guests to access information during their stay, I would love to see Guesty continue expanding its capabilities—particularly around more dynamic upsell opportunities such as add-ons, experiences, early check-in, late checkout, or other revenue-enhancing features. The good news is that Guesty is clearly investing in expanding this area of the platform, and based on how quickly they continue to improve the system, I’m confident these types of enhancements will continue to develop. Overall, it’s a relatively small opportunity compared to the strength of the core platform and the operational efficiencies it delivers. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[iGMS](https://www.capterra.com/p/157033/iGMS/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reason for choosing Guesty I ultimately choose Guesty because of all the things it can do including things others don't like 24/7 live agent support for guests, their own merchant account and a ton of new features constantly in development. Review Source Response from Guesty March 10, 2026 Hi John, Thank you for your detailed feedback and for choosing Guesty to support your short-term rental business. It is rewarding to know that our channel manager, Owner Portal, and onboarding support have been instrumental in helping you scale professionally. We also appreciate your constructive feedback regarding guest-facing upsell features; we are committed to building a platform that grows with your needs and are actively working on enhancing those capabilities to help you maximize revenue. Best regards, The Guesty Customer Experience Team LL Lina L. General Manager Real Estate Used the software for: 2+ years ### "Recommended STR Platform!" March 23, 2026 5.0 I have used Guesty for a couple of years now, transition was easy and their accounts management also provides industry updates and advice. The support team is responsive. Pros Customer Support, the team is lovely and always stay updated relating industry changes. There is always ongoing innovation and development to improve their product which is very important as the short term industry is heavily reliant on technology. Cons Pricing is not very competitive compared to other channels. However, it is fairly important to note that they do have a very broad range of services which makes the pricing fair for the service they provide. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) User Interface and mobile app is important to our team as we use this daily and we are remote Review Source Response from Guesty March 24, 2026 Hi Lina, Thank you so much for sharing your feedback and for your continued partnership over the last few years. We are thrilled to hear that our customer support and innovation have been valuable to your business, as we are dedicated to staying ahead of industry changes to support your growth. We appreciate your transparency regarding our pricing and are glad you find the range of services we offer provides fair value for your investment. We look forward to continuing to build this trust and supporting your remote team with a reliable interface and mobile app. Best regards, The Guesty Customer Experience Team CS Craig S. Owner Real Estate Used the software for: 1-2 years ### "Satisfied Operator" March 30, 2026 5.0 It has been good, I find the ticketing system with questions or issues very effective-I look forward to continued enhancements Pros Automated messaging, integration with platforms-I like how I can coordinate my calendar with some "non listing" properties Cons I wish it had a better calendar view where all properties could be consumer facing at one time The CRM I find a bit clunky, I have not found a way to be effective with it yet Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty I did not see enough benefit to move from Guesty Switched from [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) I crossed the 4 threshold minimum to move to the Pro product Review Source Response from Guesty March 31, 2026 Hi Craig, Thank you for sharing your experience with Guesty. We are pleased to hear that our automated messaging and platform integrations, especially for your non-listing properties, are helping you coordinate your business more effectively. We sincerely value your feedback regarding the calendar view and the CRM; building trust with our users means taking these insights to heart as we work on future enhancements to make our tools more intuitive for you. It is great to know our ticketing system has been a reliable resource, and we look forward to continuing to support your growth as you transition to our Pro product. Best regards, The Guesty Customer Experience Team IH Ismael H. CUSTOMER SERVICE Recreational Facilities and Services Used the software for: 6-12 months ### "Powerful, reliable, and worth the investment" March 5, 2026 5.0 Once you understand how the system logic works, managing multiple platforms like Airbnb, Booking.com, and VRBO becomes incredibly easy and intuitive. It effectively eliminates the stress of overbookings and manual updates, as everything syncs seamlessly in real-time. Pros Our experience with this platform has been exceptional. The onboarding process was seamless, allowing us to integrate our portfolio quickly. The property, rental, and booking management tools are robust and intuitive, significantly streamlining our daily operations. We also highly value the top-tier security features that keep our data safe. Additionally, the customer support team is incredibly responsive and helpful. Given the efficiency we’ve gained, it offers excellent value for money. Highly recommended! Cons While Guesty is incredibly powerful, what I liked least is the steep learning curve during the initial setup. Because the platform is so feature-rich, it takes some time to fully master all the tools and automation rules. Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) It's a bit more complicated to use and didn't give us any more tools Review Source Response from Guesty March 10, 2026 Hi Ismael, Thank you for your wonderful feedback and for choosing Guesty to manage your portfolio. We are thrilled to hear that our tools and support team have provided such great value to your operations. We also appreciate your comments regarding the initial learning curve; we are dedicated to providing the resources and support needed to help you master our feature-rich platform so you can continue to scale with confidence. Best regards, The Guesty Customer Experience Team TD Thomas D. COO Hospitality Used the software for: 1-2 years ### "COO, OWNER" March 30, 2026 5.0 Excellent, the use of Guesty Services has allowed us to obtain 5 star reviews the majority of time. The use of guesty Services has allowed us to handle a scaled up bookings that we wanted to achieve. Pros Customer response, they listen to us and then provide new services. Our representative is extremely knowledgeable and when she does not have The answer she will go get it for us or turn it into her staff to create a solution Cons Not sure there is much to dislike, cost is always an issue but the services provided seem to be in alignment with the value received Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Reason for choosing Guesty Best bang for our buck. Customer service support Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Cost and features offered that we need to increase our revenue Review Source Response from Guesty March 31, 2026 Hi Thomas, Thank you so much for your kind words and for trusting Guesty to help scale your business. We are delighted to hear that your representative has been able to provide the knowledgeable support and solutions you need to succeed. Building a reliable partnership with you is our top priority, and we are committed to ensuring our features and services continue to deliver the high value and 5-star results you expect. Best regards, The Guesty Customer Experience Team KK Katie K. Vacation Rental Manager Real Estate Used the software for: 6-12 months ### "PMI Palmetto Guesty Review " March 5, 2026 5.0 Overall my experience has been great. It has helped improve my operations behind a computer screen. I do see great potential with guesty in helping improve my boots on the ground operations. Pros I love that all of my listing information and other booking sites can all be in one central location. Having easy accessibility to the inbox for all booking sites is huge. The support team is awesome and always so quick to help and answer questions. Cons It can be hard with so many AI integrations. Automation is great but in this business specifically I feel it is so important to never loose the human interaction touch. I also wish that the task templates could be structured better. Switched from [Booking Automation](https://www.capterra.com/p/171972/Booking-Automation/) Our corporate franchise partners had us switch systems. Review Source Response from Guesty March 6, 2026 Hi Katie, Thank you so much for sharing your feedback with us. We are delighted to hear that having your listings and communications in one central location has improved your operations and that our support team has been able to assist you effectively. We truly value your trust in Guesty. We also appreciate your honest perspective on balancing automation with the human touch, as well as your suggestions for task templates; insights like yours are vital as we work to enhance our tools to better support your boots on the ground operations. Best regards, The Guesty Customer Experience Team AH April H. Director Hospitality Used the software for: 6-12 months ### "Guesty PM Software is user friendly" November 21, 2025 4.0 Moving to a new PM software is never an easy feat, but luckily Guesty has been very patient with me and willing to help where they can! Pros Guesty's booking platform is user friendly and the customer support is getting better with quick, useful responses. Cons Guesty does not work well with mid-term rentals that are booked directly for a fixed monthly amount. The accounting package could definitely be better. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Guesty It seemed to fit what we needed and what they did not have at the moment was in Beta. Switched from [Streamline](https://www.capterra.com/p/89552/Streamline/) Streamline was more expensive without a website for direct bookings. Review Source Response from Guesty November 27, 2025 Hi April, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team MM Manuel M. CEO Real Estate Used the software for: 1-2 years ### "Guesty Review" December 9, 2025 5.0 My overall experience with Guesty has been positive. The platform centralizes our operations, automates many of our processes, and helps manage multiple channels efficiently. There is still room for improvement in certain areas, but overall it has been a reliable tool for scaling our property management business. Pros Monthly updates always looking to add new features. Instant connectivity with OTAs to secure no double bookings and also the onboarding process as well as support. What has been amazing for me is the owners portal were they can access their calendar, view reservations and block dates for personal use, this has given my company a great transparency view from their perspective. Cons I added guesty accounting and it has not worked for me. Since I live in mexico, it is not an option to add multiple taxes and I have not been able to automize my owner reports. Alternatives considered [Icnea](https://www.capterra.com/p/227771/Icnea/)[Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Reason for choosing Guesty We chose Guesty because it offered the most complete and scalable solution for professional property management. Its automation tools, channel integrations, unified inbox, and financial features were significantly more robust than the alternatives. Review Source Response from Guesty December 11, 2025 Hi Manuel, Thank you for sharing your feedback and for choosing Guesty. We’re glad to hear that our frequent updates, OTA connectivity, support, and especially the Owners Portal have helped bring transparency and efficiency to your operations. We appreciate your honesty regarding Guesty Accounting. We understand the challenges with tax setup and automated owner reports in Mexico, and we’ve shared your input with our product team as we work to improve these features. It’s great to know Guesty has helped centralize your processes, automate daily tasks, and support your growth across multiple channels. We’re grateful you selected Guesty over other solutions and remain committed to helping you succeed. Best regards, The Guesty Customer Experience Team RG Ryan G. RE Investor and Vacation Rental Management Co. Real Estate Used the software for: 2+ years ### "Unparalleled reliability and constant innovation" November 26, 2025 5.0 I’ve used Guesty daily for five years. The uptime and stability have been industry-best, and the product keeps improving without breaking workflows. New features roll out frequently and meaningfully—making operations more efficient across reservations, messaging, and reporting. It’s a comprehensive platform that scales with your portfolio and gives you confidence that things will just work. Pros Reliability is unmatched—Guesty has been rock-solid for me over five years. They keep shipping genuinely useful features, not fluff. The platform covers everything from Booking Management and Rental Management to clean User Interface, strong Security, responsive Customer Support, and smooth Team Collaboration. It does what you want—and then surprises you with more. Cons It’s pricey, but as they say: buy once, cry once. There are other alternatives out there that are less expensive, but the chances of outgrowing the other platforms and needing to migrate helped justify the premium for Guesty. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty Robust operation, well-funded, and seemed to be the industry leader. Review Source Response from Guesty November 27, 2025 Hi Ryan, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. We’re so glad to hear that Guesty is helping you scale and see real results. That’s exactly what drives us. We know that running a growing hospitality business takes a lot, and it means the world to hear that Guesty is proving to be a valuable partner in that journey. Thanks for trusting us with your business! Best regards, The Guesty Customer Experience Team PT PANAGIOTIS T. CEO Hospitality Used the software for: 1-2 years ### "My best choice for PMS" November 21, 2025 5.0 Overall, it’s a powerful PMS that can really streamline operations, but it comes with friction. The system itself is strong, but the slow UI and message-refresh issues get annoying fast. If you manage multiple units and can handle the quirks (and the price), it still offers big operational advantages once everything is configured properly. Pros Guesty centralizes almost everything I need for short-term rentals: unified inbox, automations, and a clear multi-calendar. The Airbnb/Booking.com channel management is reliable, automated messages save a ton of time, and the workflows (tasks, cleaners, owner statements) are powerful once set up. Overall it helps me run multiple apartments with a very small team. Cons The interface is heavy and slow, and the app gets stuck way too often. Messages don’t always appear instantly — you have to refresh to see them — which means you can easily miss guest communication. Pricing is also on the high side, especially for smaller operators. Alternatives considered [Hosthub](https://www.capterra.com/p/171809/Hosthub/) Reason for choosing Guesty For its open API so that I can program my own application (for accounting) that accompany the reservations. Review Source Response from Guesty November 27, 2025 Hi Panagiotis, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team SH Simen H. CEO Real Estate Used the software for: 1-2 years ### "Efficient, scalable and great for daily operations" December 1, 2025 5.0 Guesty has streamlined our operations massively. It reduces manual work, improves communication and makes multi-listing management far simpler. It’s a reliable platform that scales well with business growth. Pros Guesty gives us everything we need in one place - calendar, inbox, messaging and bookings synced across platforms. The automation tools save time every day, and the system feels stable, intuitive and built for scaling. Cons Some features take time to learn and optimize, especially for fast-growing teams. Support is good overall. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guesty We chose Guesty because it offered the most complete, scalable and professional solution for managing multiple properties. The interface is intuitive, the automation tools are strong, and the integrations across platforms were more reliable than the alternatives we compared. It simply felt like the system best built for growth and long-term operations. Review Source Response from Guesty December 4, 2025 Hi Simen, Thank you for sharing your experience! We’re thrilled to hear that Guesty has helped streamline your operations and support your growth through automation, reliability, and strong integrations. We also appreciate your feedback on the learning curve for some advanced features. Your insights help us continue improving both the platform and our support. We’re grateful you chose Guesty as your long-term property management partner! Best regards, The Guesty Customer Experience Team SL Sam L. Owner Real Estate Used the software for: 1-2 years ### "Good software to run your business" November 26, 2025 4.0 Bad onboarding but solid performance once we got up and running. Guesty seems to be adding/improving features which I appreciate. Pros I like the all in one rental management, team access, and owner portal. I also like the open source nature to Guesty to allow for outside apps. I am also happy to see that Guesty seems to be growing and adding/improving features. Cons Phone app needs to have background app refresh so it doesnt have to load each time. Also mobile Analytics would be nice. Alternatives considered [Hostify](https://www.capterra.com/p/183332/Hostify/) Reason for choosing Guesty Feature set offered by Guesty was better. Switched from [iGMS](https://www.capterra.com/p/157033/iGMS/) I switched due to lack of support and features provided. Review Source Response from Guesty November 28, 2025 Hi Sam, Thank you for your feedback! We’re glad to hear that Guesty’s all-in-one platform, team access, owner portal, and integration options have supported your business and that you’ve noticed our ongoing feature improvements. We’re sorry for the challenges with onboarding and the mobile app experience. Your suggestions for background app refresh and mobile analytics have been shared with our product team for consideration. We appreciate your input and are committed to making Guesty even more efficient and user-friendly. Best regards, The Guesty Customer Experience Team JM Jack M. Owner Real Estate Used the software for: 2+ years ### "Guesty- Crème de la crème of PM softwares" December 1, 2025 5.0 Really good- we shopped around the market and Guesty really is the best software and in line price wise which has made it a no brainer for us. Pros Guesty is an all-encompassing software for vacation rental management which has been great. Being able to streamline so many aspects of our operations has been super helpful. Cons Was a little pricey when we started out but we have a sliding scale so as we grow we are able to get a lesser price per property. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Lodgify had bad owner statements, was inconsistent and the accounting module was very bad. Review Source Response from Guesty December 3, 2025 Hi Jack, Thank you for sharing your feedback! We’re delighted to hear that Guesty has helped streamline your operations and become an all-encompassing solution for your vacation rental management. We appreciate your note about pricing and are glad the sliding scale is supporting your growth. It’s great to know Guesty has stood out compared to other options and is helping make property management easier for you. Thanks again for your review. We’re thrilled Guesty has been a positive fit for your business! Best regards, The Guesty Customer Experience Team BK Bree K. Marketing Director Real Estate Used the software for: 6-12 months ### "Great platform & User friendly" November 27, 2025 4.0 “This platform has been a game changer for us. The integrations work seamlessly, and the interface is incredibly easy for the whole team to navigate. It keeps us organized and running smoothly. The billing section does need some refinement, but the overall experience is excellent and continues to get better.” Pros I love the integrations and how user-friendly it is. The platform makes it easy to connect all the tools we already use, and it’s incredibly intuitive for our entire team. It’s helped us stay organized, streamline our workflows, and work more efficiently together. Cons The billing section needs work. Certain features feel unclear or difficult to locate, and streamlining the process would greatly improve usability. A dashboard integrated with stripe would be helpful. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[Hostify](https://www.capterra.com/p/183332/Hostify/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Guesty User-friendly & live assistance for set-up (multiple sessions). Review Source Response from Guesty December 2, 2025 Hi Bree, Thank you for sharing your experience! We’re thrilled that the integrations and user-friendly interface are helping your team stay organized and efficient. We also appreciate your feedback on the billing section. Your suggestions, including a more streamlined layout and Stripe integration, have been shared with our product team for improvement. Thanks again for choosing Guesty and for trusting us over other platforms. We’re committed to making your experience even better! Best regards, The Guesty Customer Experience Team CM Claudio M. Business owner and executive Real Estate Used the software for: 6-12 months ### "Honest Guesty feedback" December 3, 2025 5.0 great, very happy to use it everyday. makes our live as managers much easier. its not perfect yet, but it will be for sure. Pros its a nice all in one platfrom. helps me manage all my platforms in on place. greate live support also Cons sometime i have had errors in the owner statments. and fixing technical stuff always consumes a lot of my time. and sometimes, we even lost money, due to pricing misstakes! Switched from [Hostify](https://www.capterra.com/p/183332/Hostify/) we had diffrences with the data in hostify to our booking channels Review Source Response from Guesty December 5, 2025 Hi Claudio, Thank you for your feedback! We’re glad to hear that Guesty’s all-in-one platform and live support have made managing your properties easier and more efficient. We appreciate your honesty regarding occasional errors in owner statements and pricing issues. Your input helps us prioritize improvements. It’s great to hear you’re happy using Guesty daily, and we’re committed to making the platform even better for you. Best regards, The Guesty Customer Experience Team MZ Michael Z. ceo Real Estate Used the software for: 2+ years ### "Powerful All-in-One Platform for Managing and Scaling Vacation Rentals" March 12, 2026 5.0 Overall, our experience with Guesty has been very positive. It has allowed us to operate a professional vacation rental management program with greater organization, automation, and visibility across our portfolio. The platform helps keep bookings, guest communication, payments, and internal operations all in one place, which makes managing multiple properties significantly more efficient. For property managers looking for a comprehensive system to support growth and streamline operations, Guesty is a very strong solution. Pros The biggest benefit is having everything centralized in one platform. Guesty integrates channel management, guest messaging, payment processing, task management, and reporting into a single system, which simplifies day-to-day operations. The automation tools are particularly valuable. Automated guest messaging, workflow triggers, and task assignments help streamline operations and reduce manual work. The multi-calendar and reservation management tools also make it easy to track bookings across multiple properties and channels. Another major advantage is scalability. As our rental management program has grown, Guesty has been able to support the increase in listings and bookings without requiring us to change systems or add multiple additional tools. Cons Because Guesty is a very robust platform, there can be a learning curve when first getting started. Setting up automations, workflows, and integrations properly takes time and planning. There are also occasional interface changes or updates that require some adjustment. Customer support is generally very helpful. The automation tools are particularly valuable. Automated guest messaging, workflow triggers, and task assignments help streamline operations and reduce manual work. The multi-calendar and reservation management tools also make it easy to track bookings across multiple properties and channels. Another major advantage is scalability. As our rental management program has grown, Guesty has been able to support the increase in listings and bookings without requiring us to change systems or add multiple additional tools. Review Source Response from Guesty March 27, 2026 Hi Michael, Thank you for sharing your experience with Guesty. We are thrilled to hear that our platform has become a trusted partner in scaling your rental management program and centralizing your operations. We understand that a robust system comes with a learning curve, and we are committed to supporting you through every update and automation setup to ensure your continued success. Your trust means everything to us, and we look forward to growing alongside your portfolio. Best regards, The Guesty Customer Experience Team PS Pamela S. President Hospitality Used the software for: 6-12 months ### "All the info you need in one spot!" November 21, 2025 5.0 We've only been using Guesty for a year now and it has made our Property Management Company run with ease. Their customer service is great, always very responsive and helpful. We were worried about the cost, we only have 3 properties. But we want to grow (just closed on our 4th yesterday) and we wanted to start with "the best", it's a great value for the experience we are getting. Pros The easy of seeing all the guest communication! It's so easy to go into any reservation and see all the communication, from our team & the guests. This is where we find out some fun things from the guests. If they are celebrating anything special (so many are!), if it's their first trip to the area (even more are!) Cons Sometimes it's hard to find what I'm looking for in the site when I am on my laptop, but I usually am on the app so that might be on me. Review Source Response from Guesty November 27, 2025 Hi Pamela, We really appreciate you sharing this! It’s great to know that Guesty’s automation tools and workflows are helping you save time and simplify your daily operations. We’re sorry to learn that navigating the platform and locating information has been challenging. We understand that too many options can feel overwhelming, and your feedback helps us identify where we can simplify the experience and make booking flows more intuitive. We’ve shared your comments with our product team for further review. We appreciate your input and are committed to making the platform easier and more user-friendly moving forward. Our goal is to give property managers more freedom to focus on guests and growth - and feedback like yours reminds us we’re on the right track. Best regards, The Guesty Customer Experience Team SK Sam K. Receptionist Consumer Services Used the software for: Less than 6 months ### "Powerful all-in-one platform for managing multi-channel bookings" November 24, 2025 5.0 Overall, Guesty has made our property and booking management much more organised and professional. Before Guesty we relied on spreadsheets and logging into each OTA separately; now we have a single source of truth for availability, pricing, guest communication and owner statements. Automation has reduced manual work for our team and helped us respond to guests faster, which improves reviews and occupancy. There is definitely a learning curve, and we still find small things to improve, but Guesty continues to release updates and new integrations. For a growing short-term rental / serviced apartment business, it gives us the structure and tools we need to scale while keeping good control over reservations, finances and team collaboration. Pros Guesty gives us one central platform for almost everything: Airbnb / Booking.com / Expedia reservations, direct bookings, payments and cleaning schedules all sync into one calendar. The unified inbox makes it easy to answer guests quickly without jumping between different OTAs, and automated messages (check-in instructions, review requests, payment reminders) save us a lot of time. I also like the owners’ reports and payout breakdowns – it’s much easier to show owners exactly what they earned each month. The interface is modern and once you understand the layout, it’s quite efficient for day-to-day booking and rental management. Cons Because Guesty has so many features, the system can feel overwhelming for new staff. Some menus and settings are a bit hidden, so it takes time and training to feel confident using everything. The loading time can be slow when switching between reservations or opening the financial reports, especially during busy periods. Customer support is generally helpful, but sometimes responses take longer than we would like when an urgent issue comes up with a channel connection or payment. Review Source Response from Guesty November 27, 2025 Hi Sam, Thank you for your detailed feedback! We’re thrilled to hear that Guesty has helped streamline your property and booking management, providing a unified platform for reservations, payments, cleaning schedules, and guest communication. It’s great to know that features like the unified inbox, automation, and owner reports have saved your team time and improved efficiency. We’re sorry for any challenges your team has faced with the learning curve, hidden menus, loading times, or delayed support responses. Your feedback is invaluable and has been shared with our product and support teams to help us improve these areas. We appreciate your continued trust in Guesty and are committed to enhancing the platform to support your growing business and make day-to-day management even smoother. Best regards, The Guesty Customer Experience Team AT Amar T. Marketing and Guest Satisfaction Hospitality Used the software for: 6-12 months ### "Powerful PMS for Multi-Channel Villa Management with Great Automation" November 26, 2025 5.0 Overall, our experience has been positive. Guesty has helped streamline daily operations, improve response speed, and reduce errors by centralizing bookings, guest communication, and team workflows. Once it’s properly set up, it runs smoothly and supports scalable growth. Customer support is generally helpful, though response times can vary depending on the issue. I’d recommend Guesty to property managers or villa operators who want strong channel management and automation—just expect a bit of onboarding time to get the most out of it. Pros Guesty has been a solid all-in-one PMS for our villa operations. I really like the channel manager and unified inbox—having Airbnb/Booking.com messages, reservations, and guest details in one place saves a lot of time. The automation tools (pre-arrival, check-in, house rules, follow-ups) are super helpful for maintaining consistent guest communication. Calendar sync and task management also make it easier to coordinate housekeeping and operations across multiple properties. Overall, it helps us stay organized and reduce manual work. Cons The platform can feel a bit complex at first, especially when setting up automations, rates, and integrations. Some settings are not very intuitive and require a learning curve. Occasionally, certain OTA updates (like special requests or small booking changes) take time to reflect, and troubleshooting integrations can be slow. Reporting is useful, but I’d love more customizable dashboards and easier export options. Review Source Response from Guesty November 27, 2025 Hi Amar, Thank you for your feedback! We’re glad Guesty has helped streamline your villa operations, centralize bookings, and improve efficiency with automation and task management. We’re sorry for any challenges with setup, integrations, or reporting, and your suggestions have been shared with our product team. We appreciate your trust and are committed to making Guesty even more intuitive and effective for property managers. Sincerely, The Guesty Customer Experience Team NT Nia T. Customer Service Leisure, Travel & Tourism Used the software for: 2+ years ### "A Reliable Partner" February 24, 2026 5.0 Pros Guesty centralizes all aspects of property management into one powerful platform. The automation tools, channel management, unified inbox, and reporting features save us significant time and allow us to scale efficiently while maintaining a high standard of guest communication and operations. Cons We’d love to see some improvements in the integrated fields and website functionality. Having more flexibility and customization options in these areas would make the platform even stronger and more aligned with our workflows. Review Source Response from Guesty March 9, 2026 Hi Nia, Thank you for sharing your experience with Guesty. We are thrilled to hear that our automation tools and unified inbox are helping you scale efficiently and maintain high standards for your guests. We also appreciate your feedback regarding integrated fields and website customization. Building a platform that truly aligns with your workflow is our priority, and we are committed to using your insights to drive future improvements. Best regards, The Guesty Customer Experience Team PZ Paolo Z. Property management Hospitality Used the software for: 2+ years ### "Good pms without fixed costs" November 26, 2025 5.0 Positive, customer support is very responsive. Many features available and there are more added periodically in the marketplace. Pros The all in feature of a property manage solution with many ways to automate the processes. I wish there would be more channels where to publish our properties though Cons The commission based on the sold rooms without fixed costs, this is an important feature to adjust the costs of this system based on its usage Review Source Response from Guesty December 3, 2025 Hi Paolo, Thank you for your feedback! We’re glad to hear you’re enjoying the all-in-one platform, automation options, and the responsiveness of our support team. It’s great to know the features and marketplace additions are helping your operations. We also appreciate your suggestions regarding additional distribution channels and more flexible cost structures. Feedback like this helps guide our product development, and we’ve shared your comments with the relevant teams. Thanks again for taking the time to share your experience. We’re committed to continuing to improve and support your growth. Best regards, The Guesty Customer Experience Team Talk to a Capterra advisor for free and get results within 15 minutes.