# Guesty Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Guesty Software - reviews, pricing plans, popular comparisons to other Channel Management products and more. Source: https://www.capterra.com/p/159377/Guesty --- # Guesty Software Review 2026: Features, Integrations, Pros & Cons Last updated on May 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Guesty ## What is Guesty? Guesty is the world’s #1 AI-powered property management software for vacation rentals, built to help you scale with less effort. Trusted by operators managing 500K+ properties, the Guesty Distribution Hub™ gives you best-in-class connections with real-time sync to Airbnb, Vrbo, Booking.com, and 60+ channels. You can then manage all bookings and messaging from one place thanks to the Multi-Calendar and Unified Inbox. Whether you’re a host getting started with Guesty Lite or a manager scaling a complex portfolio with Guesty Pro or Guesty Enterprise, you’ll find the tools to grow smarter and faster. On average, most users see a 33% revenue boost in their first year. With 300+ new features every year, Guesty is at the forefront of innovation with a range of AI tools. The Guesty PriceOptimizer™ drives revenue, Guesty ReplyAI™ speeds up your communications, and GuestyPay Protect™ protects you from fraud. And there’s so much more. Explore all you can do with Guesty at guesty.com ## What is Guesty used for? [Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Property Management](https://www.capterra.com/rental-property-management-software/)[Channel Management](https://www.capterra.com/channel-management-software/) Recognitions Shortlist Overall rating Based on 476 user reviews Reviews sentiment Positive 86% Neutral 4% Negative 10% Pros & cons Centralized channel management tools Time-saving automation workflows High and unclear pricing structure Frequent technical glitches Starting price $23 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Property Management / 2026 - Real Estate Property Management / 2026 - Channel Management / 2025 - Reservations / 2025 - Vacation Rental / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Guesty alternatives Highest Rated [4.8 (1,575)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.8 (705)](https://www.capterra.com/p/211768/DoorLoop/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (2,224)](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews/) Starting price $62.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (602)](https://www.capterra.com/p/135182/ResMan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/159377/Guesty/alternatives/) ## FAQs about Guesty Overview ### What problems does Guesty solve? Guesty solves fragmented short-term rental operations by centralizing listings, reservations, calendars, guest messages, tasks, and reporting in one system. It reduces manual channel updates, double-booking risk, repetitive messaging, and scattered booking data. Property managers, vacation rental operators, and lean operations teams benefit most when scaling multi-property, multi-channel portfolios. Answer based on 177 reviews Overview ### Which roles and teams benefit most from Guesty? Guesty is most used by property management teams, operations managers, and hospitality leaders such as owners, founders, CEOs, and directors. These roles rely on it to centralize bookings, automate guest communication, coordinate listings and daily operations, manage revenue performance, and maintain visibility across growing short-term rental portfolios. Answer based on 472 reviews Overview ### What company size and industries is Guesty built for? Guesty is built primarily for small hospitality businesses, with 98% of reviewers from small businesses and 51% from Hospitality. It serves vacation rental hosts, property managers, short-term rental operators, aparthotel managers, B&B owners, and hospitality enterprises, with additional use across Real Estate at 33% and Leisure, Travel & Tourism at 6%. Answer based on 473 reviews Features and Usability ### What are the key features of Guesty? Guesty includes core vacation-rental features like booking management, channel management, calendar sync, and dynamic pricing. Reviewers also focus on its unified inbox for guest communications and messaging, plus automation for scheduled messages, task assignments, payments, owner statements, and operational reporting across multiple properties and booking channels. Answer based on 267 reviews Pricing ### How much does it cost and what fees or limitations are included? Guesty starts at $23/month for the Lite plan for 1–3 listings, and a free trial is available. Reviewers say it can justify the higher cost with automation, support, and multi-calendar tools, but some report extra charges for add-ons, training, payment setup, and certain advanced features. Answer based on 105 reviews Integrations ### Which third-party tools and platforms does Guesty integrate with? Guesty integrates with Stripe for payments; PriceLabs, Wheelhouse, and Beyond for dynamic pricing; Breezeway, Operto Teams, and Turno for operations and cleaning; and Rentals United for channel distribution. Guesty also supports over 40 integrations, including Chekin App, RemoteLock, SiteMinder, and Touch Stay. Answer based on 76 reviews Getting Started and Support ### How easy is it to onboard and train a team on Guesty? Guesty offers in-person training, live online sessions, webinars, videos, and documentation, which gives teams several ways to learn. Reviewers say frontline users can handle core tasks fairly quickly, while admins and managers need more time for setup, automations, integrations, and advanced settings because the platform has a clear but steep learning curve. Answer based on 96 reviews Getting Started and Support ### What customer support options does Guesty offer, and how do users rate the experience? Guesty offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Many users describe support as fast, helpful, and hands-on, especially during onboarding and urgent issues, though some report slower replies, repeated explanations, ticket-routing frustrations, and occasional difficulty getting problems fully resolved. Answer based on 267 reviews ## Who uses Guesty? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 150 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 150 reviews Administrative 35% Administrative 35% Real Estate 21% Entrepreneurs/ Owners 16% Strategy & Operations 4% Others 24% Top industries Based on 150 reviews Real Estate 46% Hospitality 41% Commercial Real Estate 5% Leisure, Travel & Tourism 5% Other 3% ## Pros and Cons Centralized channel management tools 95% positive reviews out of 37 Most reviewers describe channel management as efficient, offering reliable integrations and streamlined multi-property oversight. MuhammEd J Reservation Agent, 11 - 50 employees. "Its channel management, reporting, and unified inbox make running short-term rentals much more efficient and streamlined." High and unclear pricing structure 47% negative reviews out of 74 Some reviewers describe pricing as expensive, lacking transparency, and escalating with additional modules or scaling needs. Michelle T Property Manager, 2 - 10 employees. "Price optimizer seemed a waste of time in our area, so I only subscribed for a month of so." Time-saving automation workflows 94% positive reviews out of 34 Most reviewers find automation features reduce manual tasks, standardize communication, and simplify property management processes. Alisha K HR, 11 - 50 employees. "Guesty provides an incredibly user-friendly platform with powerful automation features that help streamline day-to-day property management tasks." Frequent technical glitches 69% negative reviews out of 65 Most users report bugs and issues disrupt operations, with recurring sync errors and slow resolution from support. Clay L CTO, 2 - 10 employees. "it took months to identify the issue, and still to this day, guesty still hasn't identified how it happened or provided a solution to fix it." Continuous feature enhancements 100% positive reviews out of 22 Most reviewers indicate product improvement is ongoing, with frequent updates that positively impact daily operations. Bjoern K CEO, 2 - 10 employees. "Even small enhancements could have a significant impact on daily operations." Complex accounting and payment issues 64% negative reviews out of 58 Some reviewers report accounting and payments are confusing, costly, and require frequent manual intervention or support. Marvin W Owner, 2 - 10 employees. "Trust accounting module is difficult to understand so we are currently using a 3rd party trust accounting software." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reservations Management 4.5 (169) 79.29% of 169 reviewers that rated this feature as important or highly important This aspect allows you to manage all bookings in one place, streamlining updates and reducing errors. Some reviewers find it intuitive and efficient, but several mention unreliable integrations with VRBO and Booking.com, causing missing or incorrect reservations. Channel Management 4.5 (125) 93.60% of 125 reviewers that rated this feature as important or highly important With this capability, you can synchronize listings, rates, and availability across platforms like Airbnb, Vrbo, and Booking.com. Reviewers appreciate the seamless integration, reduced double bookings, and centralized control, though some mention occasional bugs with smaller channels. Calendar Management 4.5 (110) 88.18% of 110 reviewers that rated this feature as important or highly important Guesty offers a centralized calendar that helps you track availability and avoid double bookings across platforms. Reviewers appreciate its clarity, ease of use, and synchronization, though some mention minor glitches and wish for bulk editing or enhanced comparison options. Online Booking 4.5 (106) 73.58% of 106 reviewers that rated this feature as important or highly important It gives you the ability to accept direct and multi-channel bookings easily. Users think the process is straightforward for both hosts and guests, with easy setup and management, but some feel the direct booking website design and options could be improved. Guest Communications 4.5 (89) 70.79% of 89 reviewers that rated this feature as important or highly important You benefit from a unified inbox and automated messaging for all guest interactions. Reviewers indicate it simplifies communication across channels and saves time, but some users report limitations with certain platforms and wish for better integration and translation options. For Vacation Rentals 4.4 (100) 70.00% of 100 reviewers that rated this feature as important or highly important Designed for vacation rentals Guesty 138 features Generate, file and review 1099 tax forms for IRS (Internal Revenue Service) Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Track money owed to a company's creditors/suppliers Track outstanding invoices and the money owed from clients Dashboard to view the status of ongoing processes, identify current incidents and track past activities Generate one-off reports that meet information requirements Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Indication whether a resource is available or protected from allocation Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, manage, and send invoices or bills to customers Setting up the amount/charge for per hour of work by a company or professional Create, update, and manage bookings, itineraries, and reservations Keep notes on the specifics of a reservation including customer information and special requests Accounting functionality within the system, not requiring integration with third-party tools Guesty offers a centralized calendar that helps you track availability and avoid double bookings across platforms. Reviewers appreciate its clarity, ease of use, and synchronization, though some mention minor glitches and wish for bulk editing or enhanced comparison options. Synchronize with other calendars to view mutual availability and schedules Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period Analyze and track performance of channels With this capability, you can synchronize listings, rates, and availability across platforms like Airbnb, Vrbo, and Booking.com. Reviewers appreciate the seamless integration, reduced double bookings, and centralized control, though some mention occasional bugs with smaller channels. Private online space that lets businesses securely share documents and provide information access to clients Tracking, calculating, and paying commissions and earnings to employees Manage and track all internal and external communication conducted via calls, email, text, or chat Record and track all relevant internal and external communications Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Record customer information, purchase history, and other notes A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Track products that are for sale at a reduced price or part of coupon promotions Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. Electronically collect payments for goods or services Manage, store and organize emails within the system or via third-party apps Track employee schedules, availability, and performance across projects and tasks Monitor and record expenses such as purchases or charges incurred Long term accommodation for guests Plan, manage, and track the financial activities of an individual or organization Generate reports to assess the financial performance of an organization Used by property managers Designed for vacation rentals Check guests in and out, issue key cards, schedule wake up calls, or other requests Global distribution system used by online travel agencies to track availability and manage reservations Centralized accounting record which tracks all financial transactions Use AI to generate content in the form of text, images, videos, etc. The ability to reserve times in groups. Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment You benefit from a unified inbox and automated messaging for all guest interactions. Reviewers indicate it simplifies communication across channels and saves time, but some users report limitations with certain platforms and wish for better integration and translation options. Capture guest experience at a granular level and utilize data to deliver tailored services Monitoring & logging of information related to guests' activities, preferences & interactions within hotels, resorts, or events Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff Organize, prioritize, and manage incoming communications A statement detailing the financial position of a business including assets, liabilities, and equity at a certain point in time Monitor product stock levels Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Store information about leads or contacts and track, manage and nurture them throughout the sales process Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites) Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Access the system via a mobile application Allows for businesses to run a variety of different campaigns across different channels Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple locations More than one location Manage, track & record the usage and occupancy of physical spaces such as apartments, offices or meeting room It gives you the ability to accept direct and multi-channel bookings easily. Users think the process is straightforward for both hosts and guests, with easy setup and management, but some feel the direct booking website design and options could be improved. Accept and process online payment transactions Make and manage reservations online Track all opportunities for potential sales and convert them into recurring revenue Manage and track customer orders for goods, investments, or any other purchases Portal for property owners to manage property listings, upload documents, track payments and generate reports Report showing financial balance at the beginning and the end of the period, along with activity Manage channel partners through a portal where they can access all product information Web-based portal that helps distributors, partners and other service providers access marketing and sales content Accept, record, and reconcile financial transactions A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Accept and process customer payments for products or services using hardware and software Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk Track and manage the profit margin between the cost of a product and its selling price. Design, communicate, and distribute incentives to perform a specific action Centralized database to track details of properties (including lease, tenant, and owner information) Add, view, and edit details of all properties managed by an agency that are available for sale or rent Track/optimize rates in relation to usage Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Generate recurring invoices Timed notification for any upcoming task, deadline, appointment, or activity Streamline, automate and manage the rental of properties, facilities, assets, or equipment Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data This aspect allows you to manage all bookings in one place, streamlining updates and reducing errors. Some reviewers find it intuitive and efficient, but several mention unreliable integrations with VRBO and Booking.com, causing missing or incorrect reservations. Monitor sales and make necessary adjustment in order to increase demand and revenue Track and monitor reviews of products or services Set & manage permission levels based on user roles and restrict access to only authorized individuals Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Reports specific to sales analysis for trends and strategies Search and filter data across systems to locate required information by entering keywords or certain criteria Length of rental One location Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Create, manage and track all task activities and progression Implementation of various strategies to manage tax obligations via planning and maintaining compliance Managing renters, rent payments, maintenance workflows & documents. Evaluate the criminal, financial, and employment history of tenants Handle activities like room booking, rent processing, lease agreement management, and client communication Allows bookings to be made through a third party service Set up connections to third-party platforms to improve business processes Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Manage bookkeeping for client trust accounts Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Seamlessly integrates with 3rd party websites Built-in website builder or integration with third-party site Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (476) 4.4 Based on 476 reviews ## Pricing Value for money 4.2 (456) Free Trial [View pricing plan details](https://www.capterra.com/p/159377/Guesty/pricing/) Lite $23.00 Other,Per Month It includes: - Airbnb and Google Vacation Rental integrations - Reservation Management - Unified Inbox - Multi-Calendar - Task Management - Integration With Payment Systems - Mobile Management - Direct Booking Websites - Stripe Payment Integration - 24/7 Chat Support Value for money 4.2 (456) 4.2 Based on 456 reviews ## Integrations [ Stripe](https://www.capterra.com/p/123889/Stripe/)[ SiteMinder](https://www.capterra.com/p/123133/SiteMinder/)[ PriceLabs](https://www.capterra.com/p/158348/PriceLabs/)[ Breezeway](https://www.capterra.com/p/186514/Breezeway/)[ Keycafe](https://www.capterra.com/p/10014102/Keycafe/)[ Wheelhouse](https://www.capterra.com/p/171266/Wheelhouse-Pricing/)[ Turno](https://www.capterra.com/p/166734/Turno/)[ Rentals United](https://www.capterra.com/p/139850/Rentals-United/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (463) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (463) 4.3 Based on 463 reviews ## User reviews Overall rating 4.4 Based on 476 reviews Filter by rating 5(351) 4(59) 3(20) 2(11) 1(35) Mentioned topic Sorted by most recent SP simon p. Founder Real Estate ### "Guesty Lite possibly the perfect PMS " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 29, 2026 Overall I've had a great experience with Guesty, I found the onboarding and set up process to be pretty straight forward and really appreciated the great customer suppot. Pros Some of the things I like most about Guest is that it offers, Value for money, good customer Support, an intuitive user interface, good security, and support my business growth. Cons I can't think of any obvious cons except that perhaps the fact that the desktop version logs me out between sessions Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 2, 2026 Hi Simon, Thank you for sharing your thoughtful feedback. We are so pleased to hear that Guesty is providing great value for your business and that you found our onboarding process and customer support helpful. Building a reliable partnership with you is our priority, and we are committed to providing the security and intuitive tools you need to support your continued growth. We have also noted your comment regarding the desktop session duration as we look for ways to improve your experience. Best regards, The Guesty Customer Experience Team DB Diego B. CEO Hospitality ### "Great App - Easy to manage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 27, 2026 Overall, my experience with Guesty has been very positive. I’ve been using the platform for the past three years to manage our properties, and I truly appreciate how intuitive and functional it is. Being able to handle all guest communications in one centralized place, while keeping calendars seamlessly synced across platforms, has significantly improved our operational efficiency. I also really like the ability to set up automatic messages, which saves us a tremendous amount of time, and how easily I can coordinate with my service team within the platform. Pros I’ve been using Guesty for the past three years to manage our properties, and it has been a very user-friendly and functional platform. One of the features I appreciate most is being able to manage all guest communications in one place, while keeping all of my calendars seamlessly connected. Overall, it’s intuitive, efficient, and very easy to use. Cons One area for improvement is the Guest Book feature. For smaller operators managing fewer than three properties, it does not currently provide enough value to justify the cost or effort involved. Alternatives considered [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Reasons for choosing Guesty User interface was better, I also had a good experience with customer support Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 29, 2026 Hi Diego, Thank you so much for sharing your feedback and for being a loyal member of the Guesty community for the past three years. We are delighted to hear that our centralized guest communication and calendar synchronization have significantly improved your operational efficiency and saved you valuable time. Building a platform that is both intuitive and functional for our users is our top priority, and knowing that you had a positive experience with our user interface and support team reinforces our commitment to your success. We also appreciate your honest input regarding the Guest Book feature for smaller operators; feedback like yours is essential as we continue to refine our tools to better serve businesses of all sizes. We look forward to continuing our partnership and supporting your property management journey. Best regards, The Guesty Customer Experience Team SO Sebastian O. CEO Hospitality ### "Mucho marketing, demasiada complejidad y poco soporte real" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 26, 2026 Guesty termina haciendo que administrar Airbnb sea más complicado de lo necesario. La plataforma tiene una interfaz pesada y procesos poco intuitivos, especialmente para equipos que manejan alto volumen de reservas. La integración con OTAs especializadas funciona de forma limitada o inconsistente, obligando muchas veces a revisar manualmente información crítica. El soporte es probablemente uno de sus puntos más débiles: lento, excesivamente dependiente de respuestas automáticas con IA y poco resolutivo. Problemas simples suelen transformarse en cadenas interminables de tickets, reuniones o respuestas genéricas que no atacan el problema real. Además, el costo es alto considerando lo que ofrece. Muchas funciones que en otros PMS vienen incluidas como estándar, en Guesty se cobran aparte como módulos ‘premium’. Esto hace que el precio final aumente rápidamente sin entregar necesariamente una mejor operación. Otro problema importante es que gran parte de sus funciones avanzadas están claramente pensadas para el mercado estadounidense. Varias herramientas, automatizaciones e integraciones tienen poca utilidad práctica para operadores en Latinoamérica o mercados fuera de EE.UU. En resumen, Guesty puede servir para empresas muy grandes y altamente estructuradas, pero para operadores dinámicos de renta corta termina sintiéndose más como una capa extra de complejidad que como una solución eficiente Pros La centralización de canales y la posibilidad de administrar múltiples propiedades desde un solo lugar es probablemente lo más valioso de Guesty. También tiene buenas automatizaciones para operaciones grandes, especialmente en mensajería, asignación de tareas y coordinación de equipos. Otro punto positivo es que cuenta con una gran cantidad de integraciones y funcionalidades disponibles dentro del ecosistema, lo que permite adaptar la operación a distintas necesidades. A nivel visual y de reportes, la plataforma también entrega bastante información útil para monitorear reservas y rendimiento. Finalmente, Guesty tiene una presencia fuerte en la industria de renta corta, por lo que muchas herramientas externas ya consideran integración con su sistema. Cons El sistema se siente excesivamente complejo para tareas que deberían ser simples. Muchas configuraciones requieren demasiados pasos y tiempo, lo que termina ralentizando la operación diaria en vez de facilitarla. La integración con OTAs especializadas y algunos canales externos no funciona de manera tan estable como se promete, generando revisiones manuales constantes. Además, varias funciones básicas en otros PMS acá son cobradas como extras o módulos premium, haciendo que el costo final sea difícil de justificar. El soporte técnico ha sido una de las mayores frustraciones: respuestas lentas, demasiado enfoque en IA y poca capacidad de resolver problemas concretos rápidamente. En muchos casos, una solución simple termina escalando a múltiples reuniones o cadenas de correos sin resultados claros. También se nota que muchas funciones avanzadas están pensadas principalmente para el mercado de Estados Unidos, por lo que varias herramientas tienen poca utilidad práctica para operadores en Latinoamérica. Switched from [stays](https://www.capterra.com/p/152759/Stays/) Decidimos cambiar de Stays a Guesty buscando una solución más robusta y escalable para administrar un volumen mayor de propiedades y automatizaciones. En ese momento, Guesty prometía mejores integraciones, más herramientas operativas y una estructura más preparada para crecimiento profesional. Sin embargo, en la práctica gran parte de esas ventajas terminaron siendo más complejas de implementar de lo esperado, especialmente para operaciones fuera de Estados Unidos Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 1, 2026 Hi Sebastian, Thank you for your feedback. We're sorry to hear that your experience has not met your expectations. We take your concerns regarding platform usability, integrations, support, and pricing seriously, and we're currently reviewing the issues you've raised. To help us investigate and assist you more quickly, please share your contact details, and a member of our team will reach out to discuss your experience further. Thank you for bringing this to our attention. Sincerely, The Guesty Customer Experience Team FD Finn D. Kurzzeitvermieter Real Estate ### "Schöne Benutzeroberfläche, top Kundensupport!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 21, 2026 Im Ganzen gefällt mir Guesty sehr gut, da es eine sehr schöne übersichtliche Oberfläche bietet und einen sehr schnellen freundlichen Kundensupport hat. Pros Sehr schöne Benutzerobrfläche, schneller Kundensupport, leichte Anbindung an Portale und einfache Handhabung. Cons Sehr unprofessionelle Website im Guesty-Light Paket, vor allem im Handy-Format. Keinerlei Anpassungsmöglichkeiten, Logo viel zu klein - im Handy-Format kaum erkennbar und weitere Elemente verschoben. Dringende Verbesserung nötig! Keine Möglichkeit den Umsatz nach Monaten zu berechnen, nur nach Check-in Datum, was das Ergebnis verfälscht, wenn eine Buchung in den neuen Monat geht. Switched from [Smoobu](https://www.capterra.com/p/160106/Smoobu/) Mehr Funktionen, schönere Benutzeroberfläche, bessere Website - leider nicht der Fall, sondern Verschlechterung. Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reasons for choosing Guesty Zuerst bei Guesty angemeldet und nicht den Aufwand betrieben, noch ein System zu testen. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 22, 2026 Hi Finn, Thank you for your feedback and for being a valued Guesty user. We are happy to hear you enjoy our user interface and customer support. We take your concerns about the mobile experience and revenue reporting seriously, as we are committed to building a platform that truly supports your business. Your insights help us improve, and we are working hard to ensure our tools meet the high standards you expect from us. Best regards, The Guesty Customer Experience Team DE Damola E. M Real Estate ### "Excellent and best " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2026 My overall experience with Guesty has been positive. It has made managing multiple properties and bookings much more organized by bringing everything into one platform. The automation features have been especially useful, saving time and improving guest communication.However, the system can be complex at first, requiring time to fully understand and set up properly. There have also been occasional minor glitches. Despite this, once everything is running smoothly, it becomes a reliable tool. Overall, Guesty has helped streamline operations, improve efficiency, and support the growth of my short-term rental business. Pros What I liked most about Guesty is how it centralizes every aspect of property management into one easy-to-use platform. Managing bookings across multiple channels becomes seamless with synchronized calendars, automated messaging, and organized task management. It significantly reduces manual work and minimizes the risk of errors like double bookings. The automation tools stand out, ensuring consistent and timely communication with guests, which improves the overall experience. I also value the detailed reporting and insights, which help track performance and make informed business decisions. Overall, Guesty makes managing short-term rentals more efficient, professional, and scalable as the business grows. Cons What I liked least about Guesty is that the platform can feel quite complex and overwhelming at first, especially for new users. The learning curve is steep, and it takes time to fully understand and set up all the features properly. Some customizations and automations are not as flexible as expected, which can be limiting for specific business needs. Additionally, occasional system glitches or delays can disrupt workflow. The pricing structure can also be on the higher side, particularly for smaller businesses or those just starting out, making it less accessible compared to simpler property management tools. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 20, 2026 Hi Damola, Thank you for sharing your feedback and for trusting Guesty to help manage and grow your business. We are glad to hear that our platform has successfully centralized your operations and that our automation tools are providing significant value. We also appreciate your honesty regarding the initial learning curve and pricing. Building a reliable and professional partnership is our priority, and we are committed to refining our platform to ensure it remains a scalable and efficient solution for your short-term rental needs. Best regards, The Guesty Customer Experience Team EF Eve F. Owner and Manager Hospitality ### "Management made simple" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 19, 2026 It is a positive overall experience and has improved my ability to manage multiple properties on multiple sites. Pros Guesty has been very valuable in helping me manage multiple booking sites in one convenient location. Additionally, their customer service is quick to respond and has helped us solve problems smoothly. Cons It can take some getting used to all the different pages and options initially. As someone who isn't particularly tech savvy, it took a while to learn how to use the different features, and I'm still learning. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 20, 2026 Hi Eve, Thank you for sharing your feedback with us. We are glad to hear that Guesty has become a valuable tool for managing your booking sites and that our customer service team has been able to support you effectively. We understand that our platform has a learning curve, and we are committed to building a lasting partnership with you as you continue to explore our features. Your trust is important to us, and we are here to ensure your experience remains positive as you grow your business. Best regards, The Guesty Customer Experience Team JL Joan L. Property manager Hospitality ### "Great response time " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 2/10 May 19, 2026 Adequate, the issue with connectivity still needs to be addressed esp with VRBO. The response time is great. Pros Quick response. If I have an issue I do get a thorough response back, the staff does give a detailed step guide on the connectivity issue. Cons Bugs and issues with connectivity. The software still has some issues and a couple of times I had to navigate cancelling a reservation because Guesty does not connect well with VRBO. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 20, 2026 Hi Joan, Thank you for sharing your feedback with us. We are glad to hear that you find our support team's response time and detailed guides helpful. We also appreciate your honesty regarding the connectivity issues you have experienced with VRBO. Please be assured that building a reliable and seamless connection for our users is a top priority, and we are working diligently to address these technical challenges to better support your business. We value your trust and are committed to providing you with a more stable experience. Best regards, The Guesty Customer Experience Team UQ Umar Q. CEO Hospitality ### "Best PMS around" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 18, 2026 Overall very satisfied and looking forward to growing my business with the platform and all the future releases. Pros Ease of use, wide range of functionality and constant updates. The tools available in the PMS are as if you were a large operator so no matter where you are in your journey you will always be ready for that next level. Cons The Guesty Connect subscription which i was not aware of when i switched from Hostaway which i feel is just an very expensive added cost. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Trust Accounting mainly along with along other updated offerings Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 20, 2026 Hi Umar, Thank you for sharing your feedback regarding our functionality and the tools we provide to help your business reach the next level. We are glad to hear that Trust Accounting and our constant updates are supporting your journey. We also appreciate your transparency regarding the Guesty Connect subscription as it helps us improve our service. We look forward to growing alongside you and your business. Best regards, The Guesty Customer Experience Team SV Susan V. Owner Hospitality ### "Guesty Lite Platform " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 18, 2026 No real issues overall as AirBnB supports most of my short term bookings. I would recommend Guesty to new hosts for support. Pros "The platform is incredibly user-friendly across the board. I love having a centralized, all-in-one hub for communication, and the automated guest templates have streamlined my workflow significantly. Additionally, the seamless smart lock integration—which automatically generates a unique access code for every single guest—provides incredible peace of mind and makes check-in entirely hands-off." Cons However, there are a couple of areas that still require attention. VRBO continues to struggle with interfacing properly with the platform, which is a significant point of friction. Furthermore, navigating Booking.com within the system remains a bit of a mystery, and I would appreciate dedicated guidance from customer service to help optimize that specific channel integration." Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 20, 2026 Hi Susan, Thank you for your wonderful feedback and for recommending Guesty to new hosts. We are thrilled to hear that our centralized hub, automated templates, and smart lock integrations have streamlined your workflow and provided peace of mind. We also appreciate your transparency regarding the challenges with VRBO and Booking.com integrations. Building a reliable partnership with you is our priority, and we are committed to refining these connections and providing the dedicated support you need to optimize every channel. Best regards, The Guesty Customer Experience Team KH Kevin H. Director Real Estate ### "Excellent All-in-One Solution with Strong Automation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 6, 2026 Overall, our experience has been excellent. We’re very impressed with the platform and how it has supported our business operations so far. Pros Guesty has significantly increased our operational efficiency. It makes managing properties across multiple platforms seamless, and the onboarding process was smooth with excellent after-sales support. The automation features are particularly strong, helping streamline daily tasks, and the CRM and task management tools are well-designed and highly effective. Cons We’ve been using Guesty for the past six months and, so far, we haven’t encountered any notable drawbacks. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 11, 2026 Hi Kevin, Thank you so much for your kind words and for trusting Guesty to support your business operations over the last six months. We are thrilled to hear that our automation and task management tools have helped streamline your daily tasks and increased your operational efficiency. We look forward to continuing our partnership and helping your business grow even further. Best regards, The Guesty Customer Experience Team [View all Reviews](https://www.capterra.com/p/159377/Guesty/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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