# Page 3 | Outreach Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Outreach the right Sales Engagement Platform solution for you? Explore 311 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159318/Outreach/reviews --- Outreach 4.4 (311) [View alternatives](https://www.capterra.com/p/159318/Outreach/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of Outreach ## Showing most helpful reviews Showing 51-75 of 311 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Business Development Representative Computer Software Used the software for: 6-12 months ### " Great "outreach" software that makes calling and emailing a breeze" November 6, 2018 4.0 Overall Outreach is a great sales tool that any organization with sales folks should consider. The ability to blast through dozens of calls in a couple minutes is really handy. Also the reporting/tracking of the successful emails makes it easy to see what's working and what's not. Pros \+ Lots of sales insight available (what sequences/emails are more effective than others) + 360 view is a great dashboard for any sales user where you can see your upcoming tasks (emails, calls, etc.) and process through them + Love the ability to be able to submit a quick question to the support team from the UI + You can tag prospects, calls, etc. which makes finding them a lot easier + The support team is very responsive to fixing issues and helping with training gaps Cons \- Notes on the account/company level don't work well (you enter notes on Mike Smith at Microsoft and those notes don't consistently show up for others at that same company) - There definitely are bugs that make some of the processes annoying - The interface is very busy. Would be nice to be able to customize what I see/don't see (perhaps this is allowed at the admin level) - Outreach needs to differentiate between Email Opt Out and Phone Opt out. Currently, if a prospect opts out of emails, we can still legally call him but Outreach wont let us sequence them because there is only one Opt Out within outreach. Hopefully this is fixed so we can still call folks who opted out of emails, but are open to calls. Review Source CM Carrie M. Group Talent Acquisition Lead Retail Used the software for: 2+ years ### "Unlimited options help sales teams succeed." January 5, 2023 5.0 Outreach has helped us overcome several daily challenges related to the necessity to use many apps for a single task. Outreach allows us to manage marketing operations and respond to consumer demands in one platform, and its reports let us evaluate our performance and find ways to improve. Pros Since Outreach connects effortlessly with our CRM system, we can design it to fit our work. Outreach makes it easy to import and export data and contacts, send promotional materials, demos, announcements, videos, and voice messages to contact lists via email, text, and social media, and receive customer responses and inquiries, directing them to team members by specialization. Outreach's collaborative capabilities and ready-made templates allow all team members to engage. I also like Outreach's organized data and reporting records. Cons I've been using Outreach for a while, and it's virtually perfect. I only have a problem with member-removed contacts, which are entirely deleted from the system and I don't need again. To easily restore deleted contacts, I would like to find an archive. Review Source Erika M. B. Enterprise Business Development Representative Telecommunications Used the software for: 1-2 years ### "Outreach Review " July 16, 2019 4.0 I like the software, just wish I had the ability in my organization to skip tasks when necessary, create more custom messages, or have the ability to do more of an email only sequence occasionally. Pros I like that this software makes it easy to reach out to prospects of any industry in a timely manner. You can put prospects in email sequences, set future tasks for prospects that you want to reach out to later, send one off emails/bulk compose emails with customization of their names or accounts for example, and even make calls to the prospects directly from the application. Cons There seems to be a lot of small bugs in the software that prevent you from calling the prospects occasionally and the sound quality of the calls sometimes is a little hit or miss depending on the day. In my organization sometimes getting the prospects in sync with salesforce can be a hassle to get credit for the call that you just made if you have metrics. Also having this tool controlled by corporate limits the ability of customization in the sequences, emails sent out don't always work as well as ones that are customizable. Review Source VR Verified Reviewer SDR E-Learning Used the software for: 2+ years ### "The Best Productivity/Follow-up Tool" July 26, 2020 5.0 I think if your in a fast paced organisation that need to follow-up with a large amount of leads, it will help automate and save your employees a lot of time. Pros The best feature of the tool is that it saves the most important resource in our world - 'TIME', especially in the sales function an important part of the job is to follow-up with potential prospects/leads. Outreach help me focus on what matters the most (being productive) and focus less on simple tasks such as follow-up emails, logging tasks. Just creat a sequence, use the custom tabs if need be) and then emails go out periodically (you can decide the schedule and content). JUST LOVE IT Cons I think the app is very flexible, there are so many features and depending on your organisation you might have some features restricted. I would recommend reading their blogs (there are quite a few functionalities and features that you might want to use but never realize they were already there) Review Source Abhinav S. Account Executive Internet Used the software for: 2+ years ### "Outreach solves your purpose of everything related to Sales activities and reachout" October 14, 2022 5.0 It has been a great experience working on outreach when you can schedule you tasks and tracks reports accurately Pros 1\. Ease of usage 2. Loads of features 3. Scheduling of tasks 4. Inbuilt phone calls 5. Automation scheduling of emails Cons 1\. Phone numbers not available for APAC region 2. Impossible to opt in any of the opt out contact so you have to manually send emails directly through gmail to all opt out contacts Review Source VR Verified Reviewer Digital marketer Publishing Used the software for: 6-12 months ### "Best sales execution platform" August 10, 2022 5.0 It helps our sales team to reach our key accounts with a key message in a right time. By integrating it with CRM we can maintain a record of each prospects email communications, calls, and meetings. The risk of losing deals got reduced after we started using Outreach. Pros Using Outreach we were able to automate our sales efforts. We have synched up Outreach with HubSpot to keep track of all our prospects activities. Most useful features are building email sequence, integrating CRM, calendar and meetings. It allows you to create, manage and control customer data. Cons It does not allow us to create visually appealing emails. It’s analytics dashboard is very hard to understand. Review Source VR Verified Reviewer Business Development Information Technology and Services Used the software for: 1-2 years ### "Outreach your Prospects" May 10, 2022 4.0 My SDR team at first was hesitant but now loves the workflows. Seem to be booking more demos now. Pros Use of use and easy integration with Salesforce. Separate prospects and Accounts Awesome reporting tools KPI made easy Cons No Voice mail drop Difficulty with incoming calls Support takes forever to get back to you Switched from [Revenue.io](https://www.capterra.com/p/132838/RingDNA/) Workflows Dialer Review Source VR Verified Reviewer Business Development Associate Computer Software Used the software for: 6-12 months ### "Worth every penny !" March 11, 2023 5.0 Having used three other competitor tools I felt outreach was a bit expensive, but it proved to be worth it. Outreach has an amazing UI and great customer support. I start and end my day with Outreach, it has a seamless sync with CRMs and reporting is very easy. Pros Managing all sales engagement activity within a single software is a boon for every salesperson out there. It saves. a lot of time and effort and helps to stay organized. Cons The price is a little higher than most of the competitors. Review Source VR Verified Reviewer Senior Account executive Computer Software Used the software for: 2+ years ### "Outreach Review" March 5, 2020 4.0 Great sales platform for teams looking to become more organized and increase their prospecting efforts. Pros Great sales engagement platform for any sales org looking to take their prospecting analytics and reporting to the next level. Sequencing, call recording, prospecting tracking, Salesforce integration are all great. Cons Very click heavy. I've had a lot of glitchy experiences where imports, mail merges, sequences fail and there is not a clear explanation as to why. Switched from [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) Not my decision, but leadership had a relationship with Outreach leadership. Review Source VR Verified Reviewer Rev Ops Manager Computer Software Used the software for: 6-12 months ### "Probably the most frustrating software I've ever used" July 11, 2022 2.0 Pros Sequences are good, however this can be achieved with most CRM's these days. Call task lists work well, but you need to tag everything before being able to filter between tasks. Cons The software basically stopped working about 1-2 weeks ago. We can no longer change owners of leads, add tags, set up filters. We've tried on multiple devices, with multiple team members, but nothing. I've been told there's no date when this will be fixed, so we have an unusable CRM. I've raised tickets in the past which on average took about 1-2 weeks for a response, but I thought urgent issues would be resolved. The support staff are nice when you get a hold of them, but this is the straw that broke the camel's back. Save yourself the stress and find a different CRM. Review Source MG Mollie G. Sales manager Computer Software Used the software for: 2+ years ### "Outreach updates are horrible and the CSM doesn’t know the product" October 9, 2023 1.0 Pros I use to like reporting and reliability but with updates none of that works Cons It’s unreliable and drops constantly. The reporting is no longer live. CSM doesn’t even know that we can transfer calls. It’s worthless Review Source VR Verified Reviewer VP Marketing Computer Software Used the software for: 1-2 years ### "Very impressed" August 21, 2019 5.0 Pros The reporting and amount of features is incredible to a point where I get embarrassed at our own efforts. Spectacular onboarding and overall experience getting started considering the technical part was quite immersive in our backend and Salesforce. Cons It is becoming a bit more troublesome to navigate and figure out a perfect solution but it seems to be addressed with the help of more CS and help desk articles. Alternatives considered [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) Reason for choosing Outreach Not directly related to the product but I thought their content marketing was better and made me believe more in the people behind the product. Review Source VR Verified Reviewer Data Analysis Civic & Social Organization Used the software for: 6-12 months ### "A definitely recommended have software for any company with outbound sales " December 6, 2018 4.0 It is a very essential sales engagement software. The interface is very intuitive so it takes new reps typically less than an hour to get up and running. However to make the most efficient use of the software, training along with well defined goals is an absolute must. Depending upon how well you use this software you can definitely see the payouts coming through. The customer support team is phenomenal. So this is your software if you are looking for just a sales engagement tool and you have reps who are willing to make the most out of it. Every companies' use case is different , but there is no harm is giving this a try. Cannot replace sfdc, but goes very well with SFDC. Pros The interface is crisp and clean and very welcoming. Making calls in this platform is a breeze, and a very enjoyable experience. Very easy to send emails and log calls. Wonderful and knowledgeable CS team. Very well designed software which presents calls, opportunities, engagements and so on in one neat UI. Cons When the software first loads up, it might appear that there is a lag or hang up but that is just the design we have come to realize. Too many options are available in terms of what can be done or used, so new users can often get lost in this software engineering beauty! There is still scope for more automation. Under the calls tab, there is no way to search for a call via phone number. Very hard to differentiate between Salesloft and outreach. Both have strikingly similar designs. Review Source VR Verified Reviewer Sr. Manager, Marketing & Sales Operations Computer Software Used the software for: 1-2 years ### "We couldn't hit our sales goals without it!" February 12, 2019 5.0 Pros The software itself is incredible, and functionally has everything imaginable, but I've been most impressed with the support. As an administrator that knew very little about the software when we implemented Outreach, the support team has been phenomenal. I've never worked with a more helpful, prompt team in my life. 10/10 to the Outreach Support team! Cons We've caused ourselves some pain by using some very unique objects and fields in our Salesforce CRM instance, which has caused some problems on the integration front. Basically, we haven't been able to take advantage of some Outreach functionality because the integration is built on the assumption of us using standard Salesforce objects and fields. Ultimately, the support team has helped us with some workarounds, but it's been a bit of a self-induced headache. Review Source RM Rachit M. Senior AE Internet Used the software for: 2+ years ### "My experience with Outreach" November 18, 2022 5.0 Pros \- Priority tool used by me in my day-to-day activities- Easy of usage in terms of lead management, sending out emails, messages, calls, etc- Tracking of daily activities, visibility of upcoming tasks and previous engagement with leads Cons \- Sometimes it becomes difficult to make calls due to bandwidth issues even if you are on high speed internet connection. It fails to recognises and doesn't connect call. This can be worked upon more. Review Source VR Verified Reviewer Marketing Specialist Computer Software Used the software for: 2+ years ### "Task Management Tool for SDRs" June 11, 2019 5.0 Overall, solid tool that allows you to reach your sales and marketing goals. It is a great tool for Sales Development teams that keeps them on top of their tasks all in one platform. Pros Outreach is a great tool for organizing sales and marketing tasks. With its ability to send out mass or personalized emails, make phone calls, and organize daily tasks, this platform can accomplish a lot. The 360-degree view of your tasks makes it easy to stay on top of your goals. Cons It would be nice to be able to configure or personalize the 360 view page. While it provides a lot of good insight into my tasks and updates, it would be nice to filter out some of the less prioritized panels. Review Source Jason W. Sales Team Lead Computer Software Used the software for: 2+ years ### "Great for sales process" January 20, 2022 4.0 Pros Ability to get through a bunch of tasks very quickly Cons Ability to customize email templates how I want to Review Source DD Dez D. BDR Financial Services Used the software for: 6-12 months ### "BDC Review " July 7, 2022 5.0 Very easy to use and understand. Overall I love this software and how it helps me make my calls and sales Pros I like how I can integrate this with sales force and sequence my prospects form sales force to hear. From outreach I can make tasks and notes and make sure all my calls and emails are organized. Cons I dont like how sometimes there is some bugs that dont let me dial my calls and I have to exit off the site and then log back in. Review Source BT Brenda T. Business Development Rep Computer Software Used the software for: 1-2 years ### "Use of Outreach and support" July 8, 2019 2.0 Tired of being lied to, ignored, and being told the issues are ours when they aren't. It's just one horrible mess after another. I get having growing pain for a company but your's seems to not be anywhere ready for widespread use! And learn to treat your customer's better. They are your bread and butter! Pros It's pretty easy to use and figure out. Not much help is needed to make it work. Cons Quality and support! Outreach experiences issues regularly. There's always something wrong with it. What's worse is when you put in a support ticket, they always give you some generic issue that its on the customer's side. That's not the case! You then later find out that they lied and are exeriencing an outage. Then you ask repeatedly for a call back because your manager is upset with them and they can't bother to do that! They won't even acknowledge your request! Reason for choosing Outreach The old VP really wanted to give the underdog a shot. Thinking that wasn't in the best interest of our company. I'm pushing to get another product in here because of the way I was treated last time. If you don't change how you treat us here, I will make that happen! Review Source VR Verified Reviewer AE Financial Services Used the software for: 6-12 months ### "Overpriced, glitchy software" June 30, 2021 1.0 Negitive. Pros Its extremely frustrating so it brings the team together. Cons Most things. Its a real headache to use. Support is bad once you sign up. They dont care about you beyond the sales process. Review Source DavidLee M. Sales Marketing and Advertising Used the software for: 2+ years ### "Outreach helps me Make more Money" July 1, 2019 5.0 I love it. Their customer service is great whenever I have questions and the product has paid for itself ten-fold. Pros I love how I can increase my intake and outtake with minimal effort on my end. Outreach allows automation in places that has saved me hundreds of hours since i've started using it. Cons There are a few simple things that the platform does not allow. One is a "Select-All" feature where you can also unselect some. Select-All is an all-or-nothing. If there are 500 things and 1 of them is missplaced. You have to figure out another way besides Select-All minus 1. Review Source VR Verified Reviewer Account Executive Computer Software Used the software for: 2+ years ### "Outreach is great if used with integrations" November 23, 2021 5.0 Outreach is core to my outbound sales process. I also use the calendaring feature to have people book time on my calendar. Pros I like outreach's ability to connect to Linkedin inMail and Vidyard - definitely use Outreach in tandem with other solutions to drive results. You'll hit a ceiling just using sequences. Cons There are a lot of features and it can be overwhelming at first. You're going to need a lot of enablement and training for the sales team to adopt. Review Source KK Kevin K. Account Representative Industrial Automation Used the software for: 1-2 years ### "Outreach has made a huge impact for our team!" January 6, 2022 5.0 Pros The sequences in Outreach have been the most beneficial tool for our team by far. With a little work on the front end, you can streamline your workflow for the next two months whether its by prompting yourself to call a customer or sending an automated, pre-typed email. Cons My only problem with Outreach has been not having the ability to create sequences for myself but I think that is an issue with the access our company allows us. Review Source JS Jill S. BDR Computer Software Used the software for: 2+ years ### "Powerful sales automation tool" July 10, 2019 5.0 There are so many benefits, Seeing how many times prospects open your emails and having a call task automatically populate based on that. A/B testing with emails and subject lines. Outreach lets you get as manual or as automated as you want in your sequences letting you spend more time on warm leads while not totally neglecting the cold ones. Pros It's very easy to use and doesn't take a lot of training to get up and running. Really helps to make sure certain prospects don't slip through the cracks. It integrates really well with the other systems we have and makes it really easy to stay organized. They are always adding new features and listen to feedback. Cons If you go on vacation or have a holiday, it's a little annoying to go through and pause each individual sequence but they do have some content available on how to do it as easily as possible. There's not much I dislike. I've used several sales automation softwares and this one is by far my favorite. Review Source Jamie G. Business Development Manager Business Supplies and Equipment Used the software for: 2+ years ### "Too complicated to be truly effective" May 2, 2022 4.0 Pros The reporting and analytics from Outreach are second to none Cons The integration with Salesforce isn’t as effective as it should be. But the main problem is that in a crowded market, Outreach is evolving to become a CRM, which is fine if you need a CRM. But if you’re looking for an easy software to measure email engagement and effectiveness of campaigns, it’s not the right solution. Review Source Similar Products Featured ## Related categories [Inside Sales](https://www.capterra.com/inside-sales-software/)[Lead Management](https://www.capterra.com/lead-management-software/)[Sales Forecasting](https://www.capterra.com/sales-forecasting-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.