# Page 9 | Outreach Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Outreach the right Sales Engagement Platform solution for you? Explore 308 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159318/Outreach/reviews --- Outreach 4.4 (308) [View alternatives](https://www.capterra.com/p/159318/Outreach/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Outreach ## Showing most helpful reviews Showing 201-225 of 308 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CS Christopher S. Lead Enterprise Account Executive Telecommunications Used the software for: 6-12 months ### "Outreach.io is by far the most effective prospecting tool I've ever seen in my sales career." September 13, 2017 5.0 8-10x increase in meetings with qualified prospects with 20% of my town now spent on prospectign and 80% spent in front of customers. Pros The tool allows me to focus on selling rather than putting strenuous amounts of effort into old school 'phone book selling methods.' I can create campaigns based on a decent set of assumptions and some basic logic and realize real results within 24-48 hours of the first messages going out. Cons I had to deepen my understanding of Sales Operations, Data Management, Reporting, and Direct Response messaging to get repeatable and scalable results. But, it's completely transformed the way I prospect and I know feel like I have an unfair advantage at almost any company I go to in the future. Review Source VR Verified Reviewer Account Executive Internet Used the software for: Less than 6 months ### "Has It All" November 6, 2018 5.0 I have been very satisfied with Outreach using it primarily to track prospects activities and analytics as it pertains to my outreach via e-mail Pros Extremely in depth platform for tracking, activity, analytics, and dialer. Platform is easy to navigate and particularly helpful when tracking how/when e-mails are read to plan next steps. Cons Integrations with SalesForce, Outlook and Chorus seem a bit wonky. Sometimes they work and sometimes they don't which leads to double logging at times. Review Source JH Jaxson H. Account Executive Marketing and Advertising Used the software for: 2+ years ### "Outreach" July 16, 2019 5.0 Pros Outreach is the most important tool I use, I use it everyday for everything, from emails to calls to notes it has it all. Cons No real cons here. Been using this for 2 years and I love it. Review Source VR Verified Reviewer Account Executive Restaurants Used the software for: Less than 6 months ### "My favorite software!" December 5, 2020 5.0 I would highly recommend outreach to any company! It’s a great tool for productivity and success in your daily life! Pros Of all of the different software’s and products I’ve used while in the workforce, outreach is my favorite one! It makes my life so much easier and helps me to be super productive every single day! I love it! Cons I’m sure there are features that I am on aware of or don’t know how to use, but I hope to get to know what they are because this really is a great product! Review Source SW Shelby W. Sales Development Representative Telecommunications Used the software for: 1-2 years ### "Outreach Review" July 8, 2019 4.0 Being able to mass communicate and source easily Pros I love being able to easily reach out and call 100 people a day while keeping everything organized. I don't think that I would go to a company that does NOT use outreach or something like outreach as this tool is indispensable to my every day work. Cons Sometimes there are issues and it won't work Review Source VR Verified Reviewer SLED Corporate Sales Representative Computer & Network Security Used the software for: 1-2 years ### "Use to prospect and send mass mailers out" July 15, 2018 5.0 Pros Ability to prospect within Outreach and seamless integration with salesforce. Like how you can schedule tasks and calls through Outreach Cons Learning the product is a challenge at first until you get the hang of it. But after you get it, very easy to mass mail merge and set tasks for yourself Review Source JY Jacob Y. VP of Sales E-Learning Used the software for: 2+ years ### "We use a portion of the tool like crazy. like cant live without, the rest we have yet to adopt" December 20, 2018 5.0 Great company Pros Sequencing and connecting of those sequences to SFDC. Easy to create and customize Cons We have to pay for a lot of the features of their platform and we dont use them. Review Source VR Verified Reviewer Sales Development Representative Used the software for: Less than 6 months ### "Really cumbersome product. Huge learning curve" June 5, 2018 2.0 I guess the benefits would be to make more calls/emails in a more streamlined process, but I haven't had the chance to see this yet. Pros The idea of outreach.io is cool, but the software is so hard to use. Very convoluted process and it is almost counterproductive how hard this is to use. Customer support team is really responsive though. Cons Slows down your workflow because the learning curve is so steep. Really difficult to create your sequences and execute steps. Review Source VR Verified Reviewer Territory Sales Consultant Education Management Used the software for: Less than 6 months ### "Outreach is a fantastic system and blends well with other systems" May 2, 2019 4.0 Its a fantastic addition to our sales tools, and ties in smoothly with our email, salesforce, and tracking needs. Pros simple, clean, available, intuitive. Outreach is everywhere I need it and doesn't slow me down or get in my way. It does everything I need it to do and gives visibility to my coworkers to see what they need to see. Cons some of the throttling and timing issues were difficult to learn, but that's to be expected with any new software. Review Source NQ Nicole Q. SDR Computer Software Used the software for: 6-12 months ### "Outreach is my savior " July 8, 2019 4.0 Pros Ease of use. It is a very seamless process to be able to dial prospects and have an email sent out almost immediately after. It is easy to transfer contacts and be able to put them in a sequence immediately. Outreach has saved me so much time and tedious emails. Cons Technical difficulties. Outreach has has many technical issues since I have become a user. Whether the software is down or customers have a hard time hearing me, this is my biggest challenge. Review Source BB Brian B. Sales Director Used the software for: 2+ years ### "Very easy to use, powerful for prospecting and automation efforts" July 16, 2017 5.0 Pros Easy to use, great support, and gets the job done. They have a great team that consistently goes above and beyond to help you out when you necessary. Cons It would be helpful if the dashboard provided more granularity. For example, what time of day yielded best results? Did length of email correspond to open and response rates? Etc. Review Source RP Reese P. Owner Insurance Used the software for: 2+ years ### "Wow, Great Product! Horrible Customer Service " January 4, 2021 4.0 Pros The software is great, just very expensive. Cons Horrible Customer Service, if you value customer service, this is not the company for you. Review Source Richard B. Onboarding Partner Manager Computer Software Used the software for: Less than 6 months ### "A good lightweight CRM and Follow-Up tool for Individual Leads" September 17, 2019 4.0 Overall it's been a helpful tool for follow-up communication, especially in an onboarding role where, typically, there are a few major stakeholders. Pros I like the way this tracks one-to-one communication, and the way it manages multiple touch points like email, phone, and other tasks. Cons I did not like what happened when I tried to use it at scale. When I tried to send a sequence to any substantial quantity of people, it did NOT go well. Review Source TB Tyler B. SDR Information Technology and Services Used the software for: 6-12 months ### "6/10" July 9, 2019 3.0 I am mostly benefiting from outreach. The site is really easy to navigate. I did, however, encounter a mailbox issue. This issue resulted in me losing track of prospects that I had worked on for over 4 months and this was devastating. Time is the most valuable asset and that is what it had cost me. A week of time to try to recover my progress with 0 help from support. Pros Ease of sequencing prospects and friendly interface. Cons Customer support is terrible. It is remarkable that an issue can only be sorted out via email. Review Source HT Holly T. Sr. Business Development Rep Computer Software Used the software for: 1-2 years ### "Love Outreach" July 17, 2019 5.0 Outreach helps me to stay on task and organize my prospects in a way that makes sense for me. Pros Outreach is easy to use and to customize. Cons I don't like the way prospects are paused when an automatic email comes in. I would rather do this manually because the sequence is often resumed at a late date. Review Source MG Mayank G. ADM Information Technology and Services Used the software for: 6-12 months ### "Amazing tool for sales" November 13, 2022 5.0 Pros The call recording and sales engagement provides me all the services one needs in sales. Cons Everything is really smooth not any cons as such. Review Source KG Katie G. BDR Computer Software Used the software for: 1-2 years ### "Amazing Time Saver !" April 14, 2020 5.0 10/10 I would be lost without it. Pros The organization and continuity the software has provided myself is outstanding. It not only created transparency throughout a whole team but it keeps you efficient with task loading. Cons Sometimes has glitches around mass importing. Review Source Yousuf I. Supply Chain Analyst Computer Software Used the software for: Less than 6 months ### "Email Campaign Automation is Amazing!" September 30, 2019 5.0 Automating the email process is something that has helped cut down on time during training. Pros I liked the fact that you can create an email campaign and send it out to over 100 people at once and it has a variable function to where it replaces the email and some words to personalize the campaign to each email user. Cons It may be a bit complex for someone who isn't used to software as much. Review Source JS Josh S. SDR Internet Used the software for: 6-12 months ### "Great Product!" July 8, 2019 4.0 Pros I use outreach almost everyday. I love how easy to use it is. The UI is extremely simple, only took me a few minutes or so do figure out how to make calls, set sequences, etc. Cons I wish there was a mobile app so I can access Outreach via my mobile. There have been numerous times I was out and receiving a call. I would like to know if someone was calling my Outreach number or my mobile number. Review Source VR Verified Reviewer Account Development Manager Computer Software Used the software for: Less than 6 months ### "Daily User" August 23, 2018 4.0 Pros I use this software all day and it does a great job at keeping me on track and letting me know if I've reached out to my prospects enough. The interface is simple and easy to use. Cons I use grammarly to help ensure that my email are grammatically correct. However, there are some interface and input issues when using grammarly that can be frustrating. Review Source MM Meghan M. Sales Development Rep Marketing and Advertising Used the software for: 1-2 years ### "Great for SDR’s! " June 26, 2019 5.0 Pros Outreach is extremely easy to use once you get the hang of it. It keeps your tasks in order and ready to go. Outreach makes my day so much easier. Cons There is a slight learning curve, but it’s easy to use once you get the hang of it. Review Source VR Verified Reviewer Sales Development Representative Computer Software Used the software for: Less than 6 months ### "Great for getting touches on prospects" February 14, 2019 5.0 I have loved it. It has helped me be a successful sales development representative Pros I love the sequence function. I can put a prospect into a sequence and forget about them and try to get phone touches while email touches are happening in the background. Cons It is kind of hard to get the hang of. I wish there were videos that showed how to preform certain functions. Review Source VR Verified Reviewer Head of Referral Partnerships Financial Services Used the software for: Less than 6 months ### "Great tool!" July 17, 2019 5.0 Pros Outreach provides great functionality building task, emails and rules around comms with your clients/partners. In addition, tracking stats are provided so you get many insights out of it. Cons Not so easy to use at first. You need to become familiar with many different definitions. Also, not so easy to configure settings for different campaigns. Review Source BN Branden N. President Information Technology and Services Used the software for: 1-2 years ### "Worked fine, but not great" April 15, 2022 3.0 Fine. Would recommend other options if you can afford. Pros Allowed us to do lots of emails, which is important. The lack of analytics offered was limiting though Cons Customer support is non-existent. We needed to cancel after migrating to a better product, and it was a nightmare. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing Outreach Price Review Source VR Verified Reviewer Co Founder and COO Used the software for: 1-2 years ### "Outreach is ideal for sending out automated email campaigns, tracking email responses and data." November 9, 2017 5.0 Pros I really love the ease of sending out mass emails through this software and tracking responses and automating the sequence. It's ideal for Business Developments and reaching out to a large amount of people at once while making sure they are being followed up with accordingly. The automated sequences are easy to set up and schedule. Cons Sometimes it's a bit difficult to identify an issue when an email sequence isn't working accordingly, but customer service is always quick in helping resolve the problem so you can resume work. Review Source Similar Products Featured