# Page 8 | Outreach Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Outreach the right Sales Engagement Platform solution for you? Explore 308 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159318/Outreach/reviews --- Outreach 4.4 (308) [View alternatives](https://www.capterra.com/p/159318/Outreach/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of Outreach ## Showing most helpful reviews Showing 176-200 of 308 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HT Harrison T. Business development representative Computer Networking Used the software for: 6-12 months ### "Outreach BDR Review " August 16, 2021 5.0 Pros Email automation and scheduling make it very easy to contact many prospects at once. Cons Once a prospect has been touched, you need to wait at least a day to put them in sequence. Review Source VR Verified Reviewer Digital Marketing Manager Computer Software Used the software for: 2+ years ### "Good product for simple teams" July 23, 2019 5.0 I like it. Pros The email editor and sequence building functionality is simple and easy to use. Anyone can learn it quickly. Cons The layout of certain settings is confusing. The user interface could be more intuitive and user experience better. It starts to look too cluttered after you use it a while. Review Source James P. Entertainment Account Executive Newspapers Used the software for: 6-12 months ### "Infinitely useful sales tool" May 1, 2019 5.0 Pros Easily put prospects into automated patterns of communication so you can reach more people more efficiently, responsive tech support team Cons Some features still aren't available and it has to be refreshed often to get all updated information Review Source CM Colten M. Commercial Account Executive Information Technology and Services Used the software for: 1-2 years ### "Outreach for the Win!" October 3, 2021 5.0 Pros I have utilized Outreached for years both in my current role and at my past company. It allows for outreach to leads at scale. Great, easy to use product! Cons No complaints about the product at this time Review Source VR Verified Reviewer Director, Sales and Business Development Computer Software Used the software for: 1-2 years ### "Manage a sales team that uses Outreach daily, very effective for email sequencing to large groups." May 12, 2018 5.0 Lower cost of customer acquisition, time savings on sales email outreach. Pros Easy to collaborate on email templates. Loading of contacts & email addresses is seamless. Sequencing of multiple emails to large groups increases efficiency. Connected to Salesforce, very few complaints. Cons Limited ability to report on & export certain information, such as everybody who has responded to any email campaign. Initial account setup was a bit tedious. Review Source AS Alaia S. Sales Operations Real Estate Used the software for: 1-2 years ### "Outreach is my favorite CRM" February 4, 2021 5.0 Super positive! I would recommend this product to everyone I know. Pros Outreach makes workflows so incredibly easy! It's been so incredible to know that my teams have their workflows set up for them, and all the information they need to make successful sales calls presented to them in a way that's easy and reliable. Cons I wish the reporting was better here. We do rely on other software like Salesforce reports to do more nuanced reporting that we can't achieve on Outreach. Review Source CS Cameron S. Sales Executive Telecommunications Used the software for: 6-12 months ### "Good for task mgmt" July 3, 2019 3.0 Overall, Outreach allows me to keep track of which prospects and accounts need contact, and is pretty intuitive when it comes to the responses I get back. I don't use the reporting much, but a lot of data and insight can be gained from the cumulative activity your sequences accrue. Pros What I appreciate most in Outreach is the ability to custom tailor your sequences, based on how many touches for a prospect that you need. You can also include reminders for social touch points, etc. Cons Support with Outreach can be a bit lacking, especially when it comes to issues syncing with your mailbox. To be fair, those kinds of issues can be difficult to diagnose at the onset. Review Source BV Birla V. AM Information Technology and Services Used the software for: 1-2 years ### "E-mail Automation Platform" April 30, 2019 5.0 Its awesome tool for e-mail sequencing and keep the prospects live with occasional E-mails. Pros Integration with Email is really awesome where we can track all the interactions with the prospects. Email collaboration and sequencing at regular intervals are really great. Cons The user access levels needs some improvement, eg if a prospect is with other internal user, we are unable to add that prospect. It would have been good if outreach display the prospect ownership. Review Source HS Hanna S. Business Dev Financial Services Used the software for: 6-12 months ### "Daily Use Review" June 26, 2019 4.0 Pros What I like the most is being able to easily execute all my tasks, and how templates can make my daily job reqs fly by, as lots of things I send out are pretty repetitive. I also really enjoy being able to see who has engaged with my emails, that way I know which leads to prioritize calling. Cons It occasionally has some glitches, like sometimes it doesn't let me hang up from calls, it won't even ring sometimes, and I often find myself having to exit out of the extension and re-opening it to make it work again. Not a huge deal, but it does get kind of annoying when it happens daily. Review Source VR Verified Reviewer Director of Field Marketing Computer Software Used the software for: Less than 6 months ### "Outreach for Sales & Marketing" March 31, 2021 5.0 Great experience per my previous comments on ease of use and functionality. I love snippets and personalization features! Pros We used to use groove and outreach is a huge improvement. It is very easy to set-up sequences with personalization, linked content from highspot or direct url, and create snippets for dropping in different images or content features. I am able to set-up sequences for sales to support marketing programs and craft message and content used. I can look at reporting metrics within the sequence to see who is using, how many contacts are active/pending/paused and draw conclusions on effectiveness of the messaging. Cons I only create sequences for sales versus actually sending them, but I think there was some confusion on how to add contacts or to make them active in one sequence over another. We use contact list views in Salesforce to add contacts, which seems to work but not sure if there is another way that is less manual than building out the list views- like linking to campaign? Switched from [Groove](https://www.capterra.com/p/143005/Groove/) Groove wasn’t meeting our needs and was incredibly manual. Review Source Caleb J. Account Development Manager Computer Software Used the software for: 6-12 months ### "Outreach" April 19, 2019 5.0 Pros Great once you can actually understand the full functionality of how to use the software bit of a learning curve if you haven’t been in enterprise sales before Cons Doesn’t always sync well to Salesforce and if you rely on activity to prove you’re value it can be troublesome Review Source CK Chris K. Inside Sales Marketing and Advertising Used the software for: 1-2 years ### "Outreach is in integral part of our companies success" December 19, 2019 5.0 We are able to keep track of all of our prospects in one easy to use platform that shows us the tasks we need to complete on a given day based on activity. Its fantastic Pros Outreach is easy to use and very intuitive. Making prospect outreach so easy and successful. Email tracking is so helpful and gives us an idea on who is the hot lead to target. Cons Not much. The interface is clean and intuitive. And Support is always there to help if there is ever an issue. Review Source SB Shaun B. Sales Leader Information Technology and Services Used the software for: 1-2 years ### "Outreach with Outreach" October 31, 2019 5.0 Pros It makes your outbound efforts very easy. Once you have the tool set up, extremely easy to load up your prospects from your various data sources into Outreach and just follow the steps to get in touch with them. Cons It can take a bit to get the tool up and running. Luckily things like email templates and cedences come pre built, but you will need to tweak them and spend time managing the tool to get it how you want. Review Source MA Mark A. Enterprise Account Executive Marketing and Advertising Used the software for: 1-2 years ### "Great Solution" January 20, 2022 5.0 Great Pros I love the ability to track opens of the emails I sent to clients Cons This may just be for my org but leads do not auto-sync from SF Review Source VR Verified Reviewer Senior Account Executive Computer Software Used the software for: 6-12 months ### "Difficult to get the hang of" August 23, 2018 4.0 Pros Outreach provides an easy way to log calls and emails, and track outbound sales activity Cons Really tough to get the hang of using cadences and it's tough to navigate Review Source NH Nathan H. Account Development Rep E-Learning Used the software for: 6-12 months ### "I couldn't do my job without Outreach" June 26, 2019 5.0 With OutReach we having taking away the manual tasks that come with our Sales reps. No more hand dialing, taking notes, or writing the same email over and over again. We have basically built a modified CRM within Outreach, since we don't have Salesforce. We've seen so much success, we have now rolled out the software to multiple divisions within our Company. Pros \-Easy to use -You can do everything off the dashboard -Constant innovation -Extremely helpful customer service team Cons \-As much as I want to have some constructive criticism, I can't. I have used SalesLoft in the past and would recommend Outreach to anyone going forward. Review Source RN Ryan N. Account Executive Non-Profit Organization Management Used the software for: 2+ years ### "Outreach really helps" December 7, 2021 5.0 Pros We use the sequences to automate a lot of our outreach Cons There are so many features so feel like we are under utilizing it Review Source HA Hayden A. Account Development Team Lead Computer Software Used the software for: 6-12 months ### "I save 2-5 hours a day because of Outreach" April 2, 2019 5.0 I love the tool and what it does for my outreach to larger companies, groups, and teams. I save time and energy that is then focused elsewhere. This helps me succeed in my role more than I can say. Pros I love being able to automate literally EVERYTHING using Outreach. It gives me the ability to let my contacts be nurtured and worked in the background while I focus on specific teams and projects that I need to get done. It is like having another person doing my work for me so I get almost double done in any given day. Cons There are occasional bugs and issues that are hard to trouble-shoot. Review Source Ceddrick L. Strategic Business Development Manager Telecommunications Used the software for: Less than 6 months ### "Outreach review" August 27, 2018 4.0 Overall, it is a good product, one that you should take a look at. It is very beneficial in prospect management and constant contact of customers. Pros When it works, it is freaking fantastic. I have used other products, but this one is very diverse and offers a LOT of options for constantly staying top of mind with your customers and prospects. Cons There are very easy ways to group prospects in an area of the program, but then that same section will not let you put those people into a sequence. Also, custom filtering is a bit challenging. Review Source VR Verified Reviewer Sales Development Manager Internet Used the software for: Less than 6 months ### "So far, hectic and unorganized." May 15, 2018 3.0 Pros Provides a way to send out email sequences in batches and automate this process for the SDR function, which is helpful. Cons Even after doing both university trainings, there are certain aspects that are not intuitive. For example, I created a clone of a sequence to make updates (because the article on clones says this is a good way to do that specifically), and my updates ended up changing the original sequence. We've had prospects randomly go into different stages, and it's just clunky overall. Review Source VR Verified Reviewer Product Analyst Computer Software Used the software for: 1-2 years ### "Amazing cadence software" August 28, 2019 5.0 Sales Development Reps and Product team use to set meetings with prospects and for user research Pros Email outreach can be such a mess so quickly but Outreach allows us to keep everything organized, even with 2 departments (sales and product) using it Cons Sometimes there are connection issues between Outreach and Salesforce and it is really frustrating though infrequent Review Source JK Jüri K. SDR Information Technology and Services Used the software for: 1-2 years ### "Using Outreach is like being a manager of a 100 person team" September 4, 2017 4.0 Saved me a lot of time Pros It makes my life as a sales professional really easy and it gets me into the prospect accounts that I can't get into otherwise. It is like having a 100 person team at your disposal, who never sleep, who never forget nor make any errors. Cons The personalisation for EMEA is still a massive pain, and it take me a lot of time, to personalise in accordance to the different geos that we cover. Special characters, when uploading a list, need to be revised manually. So if you are working with a list of 500 people, it takes a whole lot of time to edit it :( Review Source OS Omri S. SDR Computer Software Used the software for: 6-12 months ### "Best for SDRs" June 29, 2022 5.0 Pros Sequences are amazing way to keep track of your prospects Cons Nothing much, overall my experience is great Review Source VR Verified Reviewer Sales and Strategic Partnerships Lead Computer Software Used the software for: 6-12 months ### "great software but complicated" August 23, 2019 4.0 Pros there really isn't anything you can't do to reach prospects in outreach Cons very hard to learn and it is almost overkill with the features Review Source TT Tina T. SDR Internet Used the software for: 6-12 months ### "Outreach is great! " June 26, 2019 5.0 Very easy to keep track of what actions I need to take in the sales process Pros Very easy to use and intuitive. Their customer support is very active and easy to talk to. Huge fan of the UX design, it feels very familiar and everything is clearly laid out. Very easy to book meetings since the software can sync up to you and your team members calendars. Also love that you can AB test different messages on the software to see which one is more effective. Cons Nothing much to complain about. Sometimes it can lag but usually is very fast. Review Source Similar Products Featured