# Page 6 | Outreach Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Outreach the right Sales Engagement Platform solution for you? Explore 308 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159318/Outreach/reviews --- Outreach 4.4 (308) [View alternatives](https://www.capterra.com/p/159318/Outreach/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Outreach ## Showing most helpful reviews Showing 126-150 of 308 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Enterprise Digital Sales Representative Computer Software Used the software for: 6-12 months ### "Outreach: Productivity and Functionality Perfectly Aligned " November 20, 2018 5.0 I have very impressed with the overall functionality of Outreach and how it helps our team reach the most people while still tailoring the message to hit home. Pros Very easy to use. The interface is simple and easy for everyone to use. I love that you can send emails to a particular persona and those emails are ALWAYS formatted correctly. Very happy that we adopted this solution. Cons I have heard that Outreach is expensive, but I don't know the cost. Others has mentioned integration issues, but it does everyhting that we want it to do. Review Source VR Verified Reviewer BDR Computer Software Used the software for: Less than 6 months ### "Outreach keeps you organized " November 20, 2020 5.0 Pros I really like the customizability of this software. The ability to create your own sequences for each prospect, make subtle changes to the sequences, clone your colleagues' sequences then tweak them to your own personal preference. Outreach has a ton of great features that make your sales job easier. If you're making upwards of 40 calls a day, it really makes that more manageable. Also integrates with salesforce very well. Cons The one area I could see improvement would be in "sorting." Don't get me wrong, there are some great features while trying to sort/filter your prospects, but there are still some things I wish could be made easier. Like an easier way to sort via "step in the sequence," instead of having to assign a priority-level to each step, and then sort that way. BUt this is just a minor detail, overall Outreach is awesome. Review Source Susang R. Product Marketer Information Technology and Services Used the software for: 1-2 years ### "Better User experience needed with Outreach" July 7, 2022 3.0 Outreach is a great platform for people in sales and marketing but the cost needs to reduce and their customer support needs to improve Pros I work on Sales enablement with Outreach and I like how easily I am able to get my work done with it. Cons The entire User Interface is not very friendly. Also, the cost of the product is on the higher side which was not very suitable for us Review Source JR Josh R. Account Executive Computer Software Used the software for: 2+ years ### "Excellent Email Tool" December 18, 2018 5.0 Pros I love how simple Outreach makes it to create sequences. As an outbound Account Executive, having nice sequences that are easily editable and findable makes the world of difference. Cons Every so often the Outreach plug in won't work and will not put the lead in the sequence. I'm not sure why this happens, but it is a pain to have to go through and add them to the sequence another time after you already thought you did it. Review Source MJ Matt J. Account Executive Used the software for: 2+ years ### "Super easy to use, very powerful!" July 19, 2018 5.0 I save loads of time using Outreach. That time is very valuable as well. Well done, Outreach. Pros This system has saved me thousands of hours of emailing and contacting clients. It has also helped me organize the way I speak to my clients. The best feature of the platform is the ability to setup email sequences and fully customize the way they are sent out. It also integrates directly to Salesforce, so it pulls the lead info automatically! Cons At times, Outreach struggles to sync with my email or Salesforce. Other than syncing, there really isn't much to complain about with Outreach. Review Source Samantha N. Regional Sales Manager Computer Software Used the software for: 2+ years ### "Daily user" April 13, 2019 4.0 Pros Easy to use especially compared to similar products. Click to dial is great. Cons There are some weird bugs at times but their support team is stellar in squashing them quickly. Review Source RB Ryan B. Associate Financial Services Used the software for: 1-2 years ### "Outreach is good enough" October 19, 2022 5.0 Pros Streamlines drip campaigns (referred to as sequences in the platform), automatically monitors responses from prospects, integration with other platforms Cons slow sometimes, additional integrations can be costly, hasnt solved for autoreply emails, campaigns can look like spam to the recipient Review Source LG Lois G. Sales Manager Computer & Network Security Used the software for: 1-2 years ### "outreach for sales Management " November 10, 2021 4.0 experience is good overall to measure activity metrics Pros easily gage activity metrics for sales team Cons call numbers arent always accurate, shows all calls, even ones that havent been connected which can skew metrics Review Source VR Verified Reviewer Senior New Business Account Executive Marketing and Advertising Used the software for: 2+ years ### "Outreach Review" September 11, 2018 5.0 Pros How easy to use it is also how they constantly keep improving the product. Cons I don't like how sometimes the information from SFDC doesn't transfer over correctly Review Source JA Julia A. Account Executive Computer Software Used the software for: 2+ years ### "Love the live chat support" May 10, 2022 5.0 Pros The tool is pretty straightforward to use, but requires customization/complexities to optimize. For that and easily onboarding new SDRs, I love their live chat support. It is well-worth the additional price. Cons Complete optimization requires SO much customization and flexibility. I know they can't do a few of my requests, but I've never used another solution and am unsure if anyone could. Review Source ED Eric D. Sales Development Telecommunications Used the software for: 1-2 years ### "Outreach makes my life easy" July 16, 2019 5.0 My overall experience with Outreach has been great. I would highly suggest working with them as they have a pretty aggressive road map to change the way outbound SDRs work. Pros What I like most about outreach is the ability to target multiple organizations at a time. You can actively reach out to many people within an organization to get your message across. Outreach takes the manual part of prospecting away and automates it making for a more streamlined and efficient process. It covers the user error part that happens when outbound to 100 plus organizations. Cons Outreach can be clunky at times. The user interface is some times hard to navigate. There is no back button so if you want to go to a new page you have to start all over. Review Source MC Melissa C. Product sales Specialist Medical Devices Used the software for: 6-12 months ### "Outreach" April 24, 2023 5.0 So far a great experience Pros The ability to easily track an manage my tasks and calls Cons I sometimes, not often, loose the sound of my call Review Source VR Verified Reviewer AE Computer Software Used the software for: 1-2 years ### "Outreach review" February 18, 2020 4.0 Outreach helps me keep on track everyday with tasks and being able to make and follow my calls. Pros Outreach makes life easy when it comes to reaching out to multiple contacts and being able to track opened emails. Cons Mostly the only issue I have is when outreach stops syncing with my gmail and I lose track of who has opened my emails. Review Source AW Andrew W. Account Executive Information Technology and Services Used the software for: 2+ years ### "Makes my job 2x easier than not having it" February 21, 2020 5.0 I automate my prospecting and follow-up efforts through Outreach. Whether it's queuing up sequences, using templates, snippets, or the calendar scheduling link, I've found Outreach extremely valuable. Pros I love that Outreach has built a level of automation that allows me to speed up my workflow and make manual tasks into something I no longer waste time on. It's 2x easier to do my job with Outreach than without it. Cons I've run into a couple things that can be frustrating when it comes to scheduling when emails send out, but other than this, Outreach has been perfect for my needs. Review Source VR Verified Reviewer Head of Digital Operations Computer Software Used the software for: 6-12 months ### "Scrape, convert, manage and nurture" November 5, 2022 5.0 Pros After using this software for a while, we are now recommending it also to the students of our courses in eCommerce business for agencies, because outreach allows you to find new customers and business opportunities and to keep everything under control. A good use of this software can help you scale up faster your business. Cons There are no cons, of course this is a tool that cannot be used only for a few minutes. You have to understand how to tale the best out of it and go on a daily basis work. Review Source Sarah S. Marketing Information Services Used the software for: 1-2 years ### "Good tool for integration to salesforce" October 26, 2019 5.0 I like it, it works well, and customer support is stellar. Pros This has been a steady, solid tool for integration to salesforce - our SDRs do a good job using it well. Cons It takes some manual automation set up to get prospects in via campaigns - also, getting users to comply with best practices is hard (manual emails). Review Source Parker N. Sales Executive Management Consulting Used the software for: 6-12 months ### "Outreach, best sales automation solution on the market" November 21, 2018 5.0 Outreach is an incredible tool with an incredible leader in Manny Medina. The team over there continues to innovate and push the boundary when it comes to new functionality and integration. Most solutions out there are behind the curve but outreach is creating the curve and where everyone else needs to go. Pros \-Ability to track all outbound automation campaigns across all channels -Insights that provide all data points needed for A/B testing Cons There was nothing in particular I disliked about the product. Review Source DS Dylan S. Senior Inside Sales Representative Financial Services Used the software for: 1-2 years ### "Super User Friendly" July 17, 2019 4.0 I am very thankful that I get to use Outreach on a daily basis instead of several other CRM systems I have used in previous positions. Overall the experience is positive and consistent and does not take long to train new employees to maximize their time with Outreach. Pros Outreach creates a very streamlined approach for contacting leads and keeping detailed information about communication. It is very easy to create and edit sequences for emails/calls to increase the capacity for communication for small sales teams. Cons The search functionality can be frustrating. In order to find a lead you have to input a lead's information exactly. There does not seem to be a "close to" option if you can't remember the exact spelling. Review Source VR Verified Reviewer Account Executive Food & Beverages Used the software for: 6-12 months ### "Does everything it needs to, but isn't user friendly. " March 11, 2018 3.0 Prospecting, recording calls, emailing, follow ups, research. Pros Auto-populates information on company as well as competitors of a company that one is prospecting all on one page. Cons Doesn't link smoothly with Salesforce. I end up refreshing the same page at least 3 times per day in order for Salesforce and Outreach to link, so that I can save my notes and/or updates. Horrible. Wastes so much time. I literally can't do anything about it. Review Source VR Verified Reviewer BDR Renewables & Environment Used the software for: 6-12 months ### "Outreach is the bomb " November 10, 2020 5.0 Outreach is very simple to use and has everything you need and nothing more. I'm interested to see how the platform transforms into a more robust solution in the future. Pros I love the customer support chat feature we have turned on. It makes everything so seamless if there is ever an issue or just a simple question. Cons It would be nice if you could customize sequences a bit more like start from Step 2 or fit that prospect's time zone with email delivery. Review Source Colby S. Mid Market Account Executive, AdRoll Marketing and Advertising Used the software for: 1-2 years ### "Love Outreach!" September 5, 2018 5.0 Pros Outreach makes it very easy to automate your outreach to potential clients while allowing you to still personalize the emails going out. Integrates great with SalesForce. Cons Sometimes when I close out of outreach it closes all of my Chrome windows opened. Review Source YS Yael S. BDR Computer Software Used the software for: Less than 6 months ### "Live in Outreach for my day to day prospect management and outreach" July 15, 2021 5.0 Overall, Outreach helps streamline my day to day outreach, gives me great tools for building and executing messaging, and allows for visibility across our team and sales org. Pros Task management and sending emails / completing tasks from the platform is extremely helpful. I know exactly where to start each day. The Salesforce integration is also extremely helpful. Cons Unfortunately our Salesforce integration is not always optimal and syncing sometimes fails (so some leads show in different stages on Outreach vs. Salesforce). Additionally, it is sometimes hard to filter and build lists based on specific criteria and I need to do this in Salesforce and then manually select the prospects I want to reach out to in Outreach. Review Source Response from Outreach July 16, 2021 Hi Yael, thanks for your great review and feedback! We'll be sure to flag this for our product team regarding ease of use with building prospect lists. If you haven't already, you can also reach out to your Outreach CSM to see if there are some creative solutions to help in the meantime! LL Liam L. SDR Marketing and Advertising Used the software for: 1-2 years ### "Above average sales engagement but could use a few fixes." November 5, 2021 3.0 Pros Easy to use and navigate. Integrates well with Salesforce. Cons The send later feature on email frequently does not work. Also tends to freeze up a lot when doing email tasks. Review Source VR Verified Reviewer Account Executive Computer Software Used the software for: 1-2 years ### "Great tool to use with Salesforce." August 29, 2018 5.0 This is a great tool for sales teams that dial heavy. Pros I really like how easy it is to enter in prospect information while on different pages. The cadences works great and track all activity. Cons Sometimes it would take some time to dial out or to close a call. Review Source EP Elena P. Sales Development Representative E-Learning Used the software for: 6-12 months ### "Great for SDR use!" July 10, 2019 5.0 We are trying to solve the business problem of tracking activity with Outreach. It has been very useful with a good reporting system and shows clearly what SDRs are spending their time doing. Pros I work as an SDR so I love the how easy it is to organize my work. From prioritizing tasks to creating sequences, snippets and templates with ease. Outreach is very user-friendly. I also love the overview it gives on a prospect with relevant and recent news articles- makes it easier to find info to mention on calls or emails. Scheduling emails is also very helpful! Cons I don't have a much to complain about. One thing is the outbox doesn't warn me when it stops sending emails out and sometimes won't resume after 24 hours. So I have to go in every day and retry emails that didn't send (this only happens when sending out mass emails). Review Source Similar Products Featured