# Page 4 | Outreach Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Outreach the right Sales Engagement Platform solution for you? Explore 308 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/159318/Outreach/reviews

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Outreach

4.4 (308)

[View alternatives](https://www.capterra.com/p/159318/Outreach/alternatives/)

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Last updated March 13th, 2026

# Page 4 - Reviews of Outreach

## Showing most helpful reviews

Showing 76-100 of 308 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JP

Jacob P.  
SDR Team Lead  
Computer Software  
Used the software for: 1-2 years

### "Good engagement platform"

November 15, 2022

4.0

Overall the platform is great for everyday use and, considering I spend most of my day in there, it's no hassle.Reporting is ok to monitor team performance without going into too much depth.

Pros

Once you've got your head around using it, it's generally very easy.There's good email tracking and integration with SalesForce and Gmail.Never had a fault with the call recording which filter straight into Allego too.

Cons

There's just a bit of intuitiveness missing from it that you get with the likes of Hubspot and Salesloft.Extremely irritating at times that you have to get spelling of names etc perfect and can't search for part of names as it'll return no results.A "similar to your search" would be helpful

Review Source

VR

Verified Reviewer  
Customer Success Associate  
Venture Capital & Private Equity  
Used the software for: 6-12 months

### "The customer engagement platform of the future"

December 13, 2021

5.0

Pros

Outreach is absolutely loaded with features and different methods for prospecting and engagement.

Cons

The interface does not always respond to commands but usually it just takes a quick refresh.

Review Source

Jordan R.  
Co-Founder  
Computer Software  
Used the software for: 1-2 years

### "The best of the best"

October 23, 2019

5.0

I LOVED outreach while we used it. We ended up switching to Mailshake because it sufficed for our use-case without the hefty costs. But Outreach is the far superior tool.

Pros

If you need the best of the best when it comes to email automation / sales email prospecting / personalization in bulk... This is IT. Definitely. This is absolutely not the cheapest tool, but if value is more of a concern to you than price, this is it.

Cons

It's not the cheapest software out there, so email automation needs to be critical for your business. If it is, don't hesitate. If it's just an every-once-in-a-while thing, then Mailshake, or others like it, are good products too.

Review Source

JW

Jared W.  
Regional Sales Manager  
Computer Software  
Used the software for: 1-2 years

### "Great product minus a few quirks"

July 16, 2019

4.0

It helps save me so much time as it allows me to have more consistent and strategic follow up and to have those followups take place in the background while I get other work done. The email tracking and seeing opens/clicks is amazing and one of the most useful features. I know who is reading my emails, who just isn't responding, and who is ignoring me. I love Outreach, and if a few annoying things could get fixed I'd give it a 10/10.

Pros

It simplifies my life big time! Great for follow up, great for keeping track of tasks, great for strategically contacting people without having to manually type out thousands of emails. Snippets/Templates are awesome and Sequencing saves my life everyday.

Cons

Sometimes it simply doesn't act as I'd expect it to. The variables don't always populate correctly so I'm very nervous about putting them in auto sequences. Other times my panel on the right-hand side where I write emails doesn't act how I want it or tasks don't show up as expected. Then there are a few quirks with prospect stages that drive me crazy and sometimes cause me more work than it should.

Review Source

TM

Tushar M.  
Account Executive  
Internet  
Used the software for: 2+ years

### "Great assistant to sales folks"

February 14, 2023

4.0

Pros

Integrations and ease of use. It makes managing your reach outs much easier and saves you a lot of time. It makes the entire sales cycle streamlined.The analytics part gives great insights into the performance.

Cons

There is nothing I have disliked so far in this tool. Even the UI has improved with recent changes

Review Source

VR

Verified Reviewer  
Customer Success Manager/Solutions Consultant  
Computer Software  
Used the software for: Less than 6 months

### "Great Tool for Sequencing Emails"

May 27, 2020

4.0

I love outreach since it makes it easier to send client emails and I could set it and forget it once I had them all configured and I loved that it synced with Salesforce.

Pros

I loved that I could set up sequences of emails to send to clients. I could control how many emails were sent in a sequence and in how many days they would be received. It also allowed me to set it to specific times of day to send emails and I loved that it synced with Salesforce and it captured all the emails in the activity section so it saved me a step in having to make notes in both systems.

Cons

When copying and pasting it will allow you to decide whether to "keep formatting" or not to keep formatting and I learned the hard way to NEVER keep formatting as it will populate weird shadowing around letters and can populate weird colors when it comes to hyperlinks. I had to use a lot of trial and error for it not to look templated or copied and pasted. Also the integration with Salesforce was great but could be difficult to navigate at times on the Salesforce end. Sometimes Salesforce prevented emails from being sent on that end.

Review Source

VR

Verified Reviewer  
Business Development Representative  
Computer Software  
Used the software for: 6-12 months

### "Outreach is a great tool for your sales team"

October 24, 2019

4.0

I have had a great overall experience with Outreach. There have been a few bugs here and there, but the team is really good about addressing and fixing the bugs.

Pros

I like the ability to set reminders directly in my gmail account. Before the email is sent, I set a reminder for myself to follow back up on a specific day and time, and it is a very simple way to remind myself.

Cons

While emailing from my gmail, there is currently a bug when inserting a link into my email. If I have the outreach plug in turned on, and I try to send a link, the outreach plug in will change the link's address, and the person receiving my email isn't able to visit the links I send them. I have to turn the outreach plugin to off before I send the email in order for it to work properly.

Review Source

LW

Lloyd W.  
Corporate Sales Manager  
Computer Software  
Used the software for: 2+ years

### "Job Critical Software"

July 23, 2019

5.0

Outreach is job critical for me and my reps. I would riot if my company took the tool away. I attribute my success as a sales rep to Outreach for allowing me to not let anything fall through the cracks.

Pros

I use Outreach daily to manage my work process. I honestly don't know how I did anything without the tool. It is something that I would like to use for the rest of my career.

Cons

Not often, but every once in a while I come up against small issues that can be frustrating, like not being able to sequence users. I have found though, that most of the time it is user error, but sometimes errors are not clear.

Switched from

[Yesware](https://www.capterra.com/p/136698/Yesware/)

The company purchased Outreach for us.

Review Source

VR

Verified Reviewer  
SDR  
Computer Software  
Used the software for: Less than 6 months

### "Very powerful software for outbound sales teams"

November 11, 2020

4.0

We use Outreach for all sales activities. Emails, tasks, sequences, booking meetings, calls. It became our main tool for outbound sales. You can do everything in one place, we have it integrated with Salesforce, so currently we use SF more as a database. As I previously mentioned, Outreach is designed to save your time, our sales process has never been so efficient.

Pros

Outreach is very powerful tool. What I like the most is the functionality of the software. All outbound sales activities can be done from Outreach. Before using Outreach we worked by having tasks on Salesforce, we had a list of tasks and we did everyday sales activities by completing tasks in that list. Currently, we do everything from Outreach it is much more time efficient, we save a lot of time and we can contact more people per day. Outreach is designed to save time of sales people.

Cons

At first it was not very intuitive but such powerful software can never be super easy to use because it has a lot of various functions and customizations. Also, a price is quite high, so it's not easily affordable for smaller sales teams.

Review Source

Lisa T.  
Manager, Marketing Strategy, Investment, and Data Analyst  
Telecommunications  
Used the software for: 6-12 months

### "Does what it should and relatively easy to set up with a little support"

February 19, 2019

4.0

Support and experience has been good (although a little challenging at first). Definitely worth putting the time in to get set up properly!

Pros

It took a while to get this properly set-up so it was working for us and not the other way around. Coming from Salesloft, we were able to set things up in a very similar away. We were able to map the key fields to Salesforce and the automation and rules are flexible enough for it to work well for our team of 10 SDR's.

Cons

Although many fields map to Salesforce, things like "snooze date" and calendar appointment dates don't map over. Although it's not a deal breaker, it means that the SDR team (as well as the SDR manager) have to go back and forth between systems to manage and report on these pieces.

Review Source

Spencer K.  
Account Executive  
Computer Software  
Used the software for: 2+ years

### "Helps make dials but could be better with syncing to Salesforce"

February 9, 2020

5.0

Overall, Outreach is great. Helps keep me organized but again lacks some specs with Salesforce.

Pros

I love that I can create my own automatic sequences that will send emails and create tasks for me. This helps with me staying on top of a pipeline and closing more sales.

Cons

The cleanliness of Outreach connecting to Salesforce. I wish it was a smoother process and less messy. Too many steps have to be taken to connect the two.

Review Source

VR

Verified Reviewer  
Director of Sales  
Information Technology and Services  
Used the software for: 1-2 years

### "Saves my sales team so much time!"

December 14, 2018

4.0

Outreach was a great purchase for us and we now have the whole marketing team and sales team using it to increase sales.

Pros

The ability to sequence and track emails has been crucial in out sales process. Setting up sequences is easy and once you have done it a couple times becomes 2nd nature. The time savings is a huge benefit to us.

Cons

It takes a little getting used to you can mess up on the first couple sequences. The email tracking can be better but it is better than other softwares I have tried for that.

Review Source

VR

Verified Reviewer  
Account Development Manager  
Computer Software  
Used the software for: 2+ years

### "Get your work done with speed."

March 6, 2019

4.0

I love this solution. I love how it gives me a ton of information on how to work and what to work on.

Pros

I love how this tools helps me know what I should be doing. Its helps my sales process speed up and make its a clear process on what to do. This tool is awesome and give me a way to see also whats needed to get to my goals.

Cons

I think sometimes bugs can take over and makes the tool clunky.

Review Source

KP

Karan P.  
Associate  
Computer Hardware  
Used the software for: 1-2 years

### "Does everything a sales enablement platform needs to do!"

July 14, 2021

4.0

This tool helps the entire sales team save hours of routine work! A competitor, Outplay, is giving a good run for their money and I'm tempted to migrate to save $$$ every month but Outreach is deeply integrated into a lot of our other tools, hence sticking to this tool for a while.

Pros

Love all the features offered by Outreach - from email personalization to CRM integration to logging phone calls without breaking a sweat. Quick response from their Customer Support team - even hopped on a call when our issue wasn't resolved. Documentation is extremely helpful and easy to interpret.

Cons

Their pricing plans seem to be on the higher side compared to the rest of the players. VOIP functionality is a little buggy, several recordings were affected from our first day.

Review Source

VR

Verified Reviewer  
Account Executive  
Computer Software  
Used the software for: 2+ years

### "Great way to scale your efforts"

March 13, 2020

4.0

GREAT- So So So useful.

Pros

Love the efficiencies that this allows me to leverage. auto sequences, bulk imports, templates and click to calls are all imperative to my role. love it

Cons

Your company can screw this app up by not allowing you to make sequences etc.. im assuming a pricing issue forced us all to have only managers and above create sequences etc...

Review Source

EW

Emily W.  
BDR  
Information Technology and Services  
Used the software for: 6-12 months

### "Super in depth way to prospect"

August 11, 2023

5.0

Pros

Sequences are great and leave no stone unturned

Cons

I would love if there was an option to receive calls back on your desktop on Outreach

Review Source

SJ

Scott J.  
SDR  
Information Technology and Services  
Used the software for: 2+ years

### "Great platform for accelerating and automating sales processes"

July 18, 2019

5.0

Very happy and allows me to do more of my job in a more streamlined and focused approach. Would happily refer Outreach to anyone looking to streamline their approach.

Pros

\- Much easier to go about your day job and provide you with a single point of access - Very intuitive and integrations work well - Best sales platform I've ever used. - Support are very quick to answer, very helpful and take into account what you're saying - happy to take feature requests too. - Best practices shared a lot helping make the best of the solution. - As an outbound calling rep, Sequences are great to ensure you're covering all your territory and providing regular touchpoints

Cons

\- Some teething issues with VOIP, but generally works well - support are very quick to answer and helpful.

Review Source

VR

Verified Reviewer  
Ux insights strategist  
Computer Software  
Used the software for: 1-2 years

### "Thoughts on Outreach "

June 30, 2019

4.0

Everyone loves it. Has its issues and limitations but overall great tool. Helps with new people and there outreach generating outreach through automation while revving up. Also helps those more seasoned with being able to focus on top accounts and automating mid market and smb outreach.

Pros

Great tool for automating outreach oo oddly enough. You're able to set up call and email cadences. Also sequences. Decent at tracking open rates.

Cons

Open rates can give false reads and not always accurate. Wished for more options in populating local numbers. Signature issues

Review Source

LB

Lauren B.  
PSS  
Hospital & Health Care  
Used the software for: 1-2 years

### "Outreach"

April 19, 2023

4.0

Fairly positive

Pros

Outreach allows me to effectively maintain workflows

Cons

Having to close out of current sessions and restart due to connectivity

Review Source

VR

Verified Reviewer  
Sales Development Representative  
Computer Software  
Used the software for: 1-2 years

### "One of the best prospecting tools there will ever be..."

September 17, 2018

4.0

Pros

What I like most about Outreach is the automation piece. And I know they doing more and more to assist in that, like pre-recorded voicemails and things like that (those things may already be in place). It makes prospect outreach 1000x easier, and makes individuals and organizations as a whole more effective because of the automative powers that be.

Cons

I honestly don't have any dislikes. Most every feature that Outreach contains I've used, and it's never frustrated me or given me fits.

Review Source

VR

Verified Reviewer  
Enterprise Growth  
Computer Software  
Used the software for: 1-2 years

### "Outreach is a great altenative to HubSpot and other CRMs"

April 5, 2020

5.0

Outreach is a great tool and although I still personally prefer HubSpot's CRM to Outreach, it is on the right path and with more time and load-time fixes for the clunky interface, it has potential to rival its competitors.

Pros

Outreach has a lot of potential for being a "newer" CRM on the market. Integrations are quickly updated and added and the customer service is fast & responsive to any issues or questions.

Cons

A couple of problems with outreach - load times (tested with both macbook and powerful desktop PC) are almost always very long.

Review Source

VR

Verified Reviewer  
Business Development  
Marketing and Advertising  
Used the software for: 1-2 years

### "Best Outreach Tool Available!"

November 12, 2019

4.0

Absolutely fantastic, we used to be highly manual and send emails individually. With outreach this has enabled us to triple our output per week.

Pros

Quickly and easily create a huge amount of sequences to treat prospects differently. Reporting on the sequences to see which are best. The ability to set up automatic tasks for highly engaged prospects.

Cons

Can be a little slow to load sometimes and also a bit clunky. Sometimes you click one thing and it brings up something else, but you can just refresh and this is rare.

Review Source

Sierra S.  
Sales and Marketing Content Manager  
Computer Software  
Used the software for: 1-2 years

### "Works, but could be better"

February 21, 2020

3.0

It was not easy to learn and I am still learning. I wish there were more intuitive icons, tasks, reports, etc. I also wish there was an admin role that was not a salesperson. I would like to be able to manage my team without having to reselect properties every time I visit a new page.

Pros

it gets the job done. I can import contacts and start communications easily.

Cons

The integration with salesforce is poor at best. The interface is not user-friendly whatsoever. I have a hard time navigating aroud and i have been using the software for over a year.

Review Source

LG

Levi G.  
ADM  
Education Management  
Used the software for: 1-2 years

### "Functionality for the Win - with some areas for improvement"

June 26, 2019

5.0

Overall, I truly believe that Outreach is a tool that has made it possible for me to be successful as an ADM. It makes my tracking of potential clients very smooth and seamless. I'm sure that I have a lot to learn in the platform, but it has been work-life changing.

Pros

I love the functionality and the ability to save me time when calling in blocks. The workflow is very intuitive and easy to use.

Cons

I wish there was a way to have more of an account view - meaning we do activities based on a lead/contact but I would like to see activity that has happened aggregated in one central account activity view. While the call through my browser works, I find that I have more call issues when I used that method of calling versus calling from my phone. It would be great if there were an editable notes section on the Outreach Extension (Google). That way you wouldn't have to manually open up the full CRM to check previous notes.

Review Source

James L.  
Enterprise Business Development Manager  
Computer Software  
Used the software for: 1-2 years

### "Wouldn't want to do my job without Outreach!"

February 18, 2019

4.0

Outreach has made my sales development life so much easier. I know there are other similar tools available, but from what I hear about them, I'm glad I get to use Outreach.

Pros

I really enjoy being able to access Outreach in multiple channels--from my inbox, browser tab, or within Salesforce. It makes my life a lot easier.

Cons

An update a few months ago made the process of accessing recorded calls much more difficult to access. They're still there, but you have to go through more steps to review calls.

Review Source

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