# Page 3 | Outreach Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Outreach the right Sales Engagement Platform solution for you? Explore 308 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159318/Outreach/reviews --- Outreach 4.4 (308) [View alternatives](https://www.capterra.com/p/159318/Outreach/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Outreach ## Showing most helpful reviews Showing 51-75 of 308 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CM Carrie M. Group Talent Acquisition Lead Retail Used the software for: 2+ years ### "Unlimited options help sales teams succeed." January 5, 2023 5.0 Outreach has helped us overcome several daily challenges related to the necessity to use many apps for a single task. Outreach allows us to manage marketing operations and respond to consumer demands in one platform, and its reports let us evaluate our performance and find ways to improve. Pros Since Outreach connects effortlessly with our CRM system, we can design it to fit our work. Outreach makes it easy to import and export data and contacts, send promotional materials, demos, announcements, videos, and voice messages to contact lists via email, text, and social media, and receive customer responses and inquiries, directing them to team members by specialization. Outreach's collaborative capabilities and ready-made templates allow all team members to engage. I also like Outreach's organized data and reporting records. Cons I've been using Outreach for a while, and it's virtually perfect. I only have a problem with member-removed contacts, which are entirely deleted from the system and I don't need again. To easily restore deleted contacts, I would like to find an archive. Review Source Erika M. B. Enterprise Business Development Representative Telecommunications Used the software for: 1-2 years ### "Outreach Review " July 16, 2019 4.0 I like the software, just wish I had the ability in my organization to skip tasks when necessary, create more custom messages, or have the ability to do more of an email only sequence occasionally. Pros I like that this software makes it easy to reach out to prospects of any industry in a timely manner. You can put prospects in email sequences, set future tasks for prospects that you want to reach out to later, send one off emails/bulk compose emails with customization of their names or accounts for example, and even make calls to the prospects directly from the application. Cons There seems to be a lot of small bugs in the software that prevent you from calling the prospects occasionally and the sound quality of the calls sometimes is a little hit or miss depending on the day. In my organization sometimes getting the prospects in sync with salesforce can be a hassle to get credit for the call that you just made if you have metrics. Also having this tool controlled by corporate limits the ability of customization in the sequences, emails sent out don't always work as well as ones that are customizable. Review Source ET Erin T. Sales Enablement Marketing and Advertising Used the software for: 2+ years ### "Worth the Investment" November 15, 2023 5.0 Pros Outreach.io is an easy-to-use tool and incredibly helpful for our Sales Department. Whether you are a Sales Representative, Enablement/Operations, or a Sales Leader, it helps provide visibility into all activity metrics, keeps reps on track with daily/monthly activity, and takes the guess-work out of identifying prospects a rep needs to follow up with or prioritize throughout their outbound sales motion. Cons Some of the reporting functionality could be improved. For example, daily activity metrics has a 15-minute delay or so for pulling accurate metrics, which can make it difficult to identify underperforming reps in real-time. Also limited reporting in terms of filtering custom dates (currently cannot pull total activity metrics for 3 months - which creates a manual effort when reporting on quarterly activity goals for an organization) Review Source Abhinav S. Account Executive Internet Used the software for: 2+ years ### "Outreach solves your purpose of everything related to Sales activities and reachout" October 14, 2022 5.0 It has been a great experience working on outreach when you can schedule you tasks and tracks reports accurately Pros 1\. Ease of usage 2. Loads of features 3. Scheduling of tasks 4. Inbuilt phone calls 5. Automation scheduling of emails Cons 1\. Phone numbers not available for APAC region 2. Impossible to opt in any of the opt out contact so you have to manually send emails directly through gmail to all opt out contacts Review Source VR Verified Reviewer Product Marketing Manager Information Technology and Services Used the software for: 1-2 years ### "Great tool for automating repetitive tasks" November 23, 2021 5.0 Pros Easy to use, easy to scale and great tool to keep track of open tasks. Provides summary of engagement. Cons Sometimes, it was slow to load. Very rarely it also did not update the status of the leads correctly. Review Source VR Verified Reviewer Business Development Information Technology and Services Used the software for: 1-2 years ### "Outreach your Prospects" May 10, 2022 4.0 My SDR team at first was hesitant but now loves the workflows. Seem to be booking more demos now. Pros Use of use and easy integration with Salesforce. Separate prospects and Accounts Awesome reporting tools KPI made easy Cons No Voice mail drop Difficulty with incoming calls Support takes forever to get back to you Switched from [Revenue.io](https://www.capterra.com/p/132838/RingDNA/) Workflows Dialer Review Source VR Verified Reviewer Senior Account executive Computer Software Used the software for: 2+ years ### "Outreach Review" March 5, 2020 4.0 Great sales platform for teams looking to become more organized and increase their prospecting efforts. Pros Great sales engagement platform for any sales org looking to take their prospecting analytics and reporting to the next level. Sequencing, call recording, prospecting tracking, Salesforce integration are all great. Cons Very click heavy. I've had a lot of glitchy experiences where imports, mail merges, sequences fail and there is not a clear explanation as to why. Switched from [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) Not my decision, but leadership had a relationship with Outreach leadership. Review Source VR Verified Reviewer Director Of Communications Accounting Used the software for: 6-12 months ### "Good product, terrible, cocky sales team" December 5, 2018 4.0 Good product, adequate support, terrible sales team/experience. Brought this vendor on to one company I worked with, didn't bring it on to a future company because got tired/frustrated dealing with their sales team. Pros This product is pretty good, I've used Outreach, SalesLoft and Fileboard. Fileboard has the best sales team, they not only are helpful with understanding their product, but they also help with sharing their sales strategy using their product. SalesLoft and Outreach are the same in funcitonality, and SalesLoft has a good sales team. The issue I have with Outreach is their sales team is too arrogant, they have a good product, but I think teach them internally to be cocky, and it got so bad I just didn't want to use their product anymore and felt compelled to write this review. Cons The software is a bit glitchy sometimes, if it goes out you're just not using it that day. The sales team is very arrogant, not helpful. Companies with arrogant sales teams tend to have that culture bleed off into other areas, which make them very difficult vendors to work with . Review Source VR Verified Reviewer Rev Ops Manager Computer Software Used the software for: 6-12 months ### "Probably the most frustrating software I've ever used" July 11, 2022 2.0 Pros Sequences are good, however this can be achieved with most CRM's these days. Call task lists work well, but you need to tag everything before being able to filter between tasks. Cons The software basically stopped working about 1-2 weeks ago. We can no longer change owners of leads, add tags, set up filters. We've tried on multiple devices, with multiple team members, but nothing. I've been told there's no date when this will be fixed, so we have an unusable CRM. I've raised tickets in the past which on average took about 1-2 weeks for a response, but I thought urgent issues would be resolved. The support staff are nice when you get a hold of them, but this is the straw that broke the camel's back. Save yourself the stress and find a different CRM. Review Source VR Verified Reviewer VP Marketing Computer Software Used the software for: 1-2 years ### "Very impressed" August 21, 2019 5.0 Pros The reporting and amount of features is incredible to a point where I get embarrassed at our own efforts. Spectacular onboarding and overall experience getting started considering the technical part was quite immersive in our backend and Salesforce. Cons It is becoming a bit more troublesome to navigate and figure out a perfect solution but it seems to be addressed with the help of more CS and help desk articles. Alternatives considered [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) Reason for choosing Outreach Not directly related to the product but I thought their content marketing was better and made me believe more in the people behind the product. Review Source Keven G. Enterprise Account Executive Financial Services Used the software for: 6-12 months ### "Selling without Outreach is selling with a handicap." November 23, 2021 5.0 Pros I just started using Outreach and it's saved me so much time from manually sending emails. It also helps me organize my tasks which is critical for success. It's helped me closed more deals. Selling without Outreach is selling with a handicap. Cons Connectivity issues happen once in awhile but it's not bad. Review Source VR Verified Reviewer Data Analysis Civic & Social Organization Used the software for: 6-12 months ### "A definitely recommended have software for any company with outbound sales " December 6, 2018 4.0 It is a very essential sales engagement software. The interface is very intuitive so it takes new reps typically less than an hour to get up and running. However to make the most efficient use of the software, training along with well defined goals is an absolute must. Depending upon how well you use this software you can definitely see the payouts coming through. The customer support team is phenomenal. So this is your software if you are looking for just a sales engagement tool and you have reps who are willing to make the most out of it. Every companies' use case is different , but there is no harm is giving this a try. Cannot replace sfdc, but goes very well with SFDC. Pros The interface is crisp and clean and very welcoming. Making calls in this platform is a breeze, and a very enjoyable experience. Very easy to send emails and log calls. Wonderful and knowledgeable CS team. Very well designed software which presents calls, opportunities, engagements and so on in one neat UI. Cons When the software first loads up, it might appear that there is a lag or hang up but that is just the design we have come to realize. Too many options are available in terms of what can be done or used, so new users can often get lost in this software engineering beauty! There is still scope for more automation. Under the calls tab, there is no way to search for a call via phone number. Very hard to differentiate between Salesloft and outreach. Both have strikingly similar designs. Review Source TS Timea S. Head of Demand Gen Computer Software Used the software for: 6-12 months ### "Best tool in its category" August 18, 2021 5.0 Overall, I would choose Outreach any day over the competitors and recommend it to others. Pros Outreach suited our needs the best out of other tools in the market. It is very comprehensive and integrates with other tools in our sales enablement stack seamlessly. Cons The reporting function needs improvement; too much data and not the right metrics - it would be good to see output through the full funnel instead of standalone metrics. Also, calls connected should exclude voicemail. Alternatives considered [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) Review Source RM Rachit M. Senior AE Internet Used the software for: 2+ years ### "My experience with Outreach" November 18, 2022 5.0 Pros \- Priority tool used by me in my day-to-day activities- Easy of usage in terms of lead management, sending out emails, messages, calls, etc- Tracking of daily activities, visibility of upcoming tasks and previous engagement with leads Cons \- Sometimes it becomes difficult to make calls due to bandwidth issues even if you are on high speed internet connection. It fails to recognises and doesn't connect call. This can be worked upon more. Review Source PC Pooja C. Sr. Product Manager Computer Software Used the software for: 2+ years ### "Great Prospect Management Tool" May 17, 2022 4.0 Eventhough UI is not simple yet once learnt, it's a great tool to manage all email cadences and managing the Prospects/ Leads and Campaign Pros Great Sales Cadence for effective Lead Management Detailed Email Analytics for Campaign Management Cons Inability to integrate with Google Sheets and only allows upload thru CSV Takes time for User to familiarize themselves with the Tool UI Alternatives considered [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) Reason for choosing Outreach Because of it's better email cadence feature Review Source Jason W. Sales Team Lead Computer Software Used the software for: 2+ years ### "Great for sales process" January 20, 2022 4.0 Pros Ability to get through a bunch of tasks very quickly Cons Ability to customize email templates how I want to Review Source VR Verified Reviewer BDR Computer Software Used the software for: 1-2 years ### "Very easy to use, but frequent outages " August 5, 2022 4.0 Pros Super easy to use. Any feature you need is easy to find with their intuitive, reactive UI. Cons Frequently goes down for periods of minutes, and in rare circumstances hours. On top of this, it can be hard to find certain information when you need it. (why can't I see amount of time certain prospects have opened emails) Review Source BT Brenda T. Business Development Rep Computer Software Used the software for: 1-2 years ### "Use of Outreach and support" July 8, 2019 2.0 Tired of being lied to, ignored, and being told the issues are ours when they aren't. It's just one horrible mess after another. I get having growing pain for a company but your's seems to not be anywhere ready for widespread use! And learn to treat your customer's better. They are your bread and butter! Pros It's pretty easy to use and figure out. Not much help is needed to make it work. Cons Quality and support! Outreach experiences issues regularly. There's always something wrong with it. What's worse is when you put in a support ticket, they always give you some generic issue that its on the customer's side. That's not the case! You then later find out that they lied and are exeriencing an outage. Then you ask repeatedly for a call back because your manager is upset with them and they can't bother to do that! They won't even acknowledge your request! Reason for choosing Outreach The old VP really wanted to give the underdog a shot. Thinking that wasn't in the best interest of our company. I'm pushing to get another product in here because of the way I was treated last time. If you don't change how you treat us here, I will make that happen! Review Source VR Verified Reviewer Team Lead, SMB Sales Computer Software Used the software for: 1-2 years ### "Great tool for automating sales prospecting" October 19, 2019 5.0 This tool helps automate email-based prospecting and marketing so your sales team can be more efficient. Pros I like the fact that Outreach has a wide array of functionality from email tracking, to email sequencing, reporting, and calendar integration. It serves a bunch of fundamental purposes for any sales team. Cons The biggest drawback of Outreach is the initial adoption and learning curve. It can take about a month or so to fully learn the ins and outs of the solution. Make sure your company invests in training when you roll this product out! Review Source DavidLee M. Sales Marketing and Advertising Used the software for: 2+ years ### "Outreach helps me Make more Money" July 1, 2019 5.0 I love it. Their customer service is great whenever I have questions and the product has paid for itself ten-fold. Pros I love how I can increase my intake and outtake with minimal effort on my end. Outreach allows automation in places that has saved me hundreds of hours since i've started using it. Cons There are a few simple things that the platform does not allow. One is a "Select-All" feature where you can also unselect some. Select-All is an all-or-nothing. If there are 500 things and 1 of them is missplaced. You have to figure out another way besides Select-All minus 1. Review Source KK Kevin K. Account Representative Industrial Automation Used the software for: 1-2 years ### "Outreach has made a huge impact for our team!" January 6, 2022 5.0 Pros The sequences in Outreach have been the most beneficial tool for our team by far. With a little work on the front end, you can streamline your workflow for the next two months whether its by prompting yourself to call a customer or sending an automated, pre-typed email. Cons My only problem with Outreach has been not having the ability to create sequences for myself but I think that is an issue with the access our company allows us. Review Source JS Jill S. BDR Computer Software Used the software for: 2+ years ### "Powerful sales automation tool" July 10, 2019 5.0 There are so many benefits, Seeing how many times prospects open your emails and having a call task automatically populate based on that. A/B testing with emails and subject lines. Outreach lets you get as manual or as automated as you want in your sequences letting you spend more time on warm leads while not totally neglecting the cold ones. Pros It's very easy to use and doesn't take a lot of training to get up and running. Really helps to make sure certain prospects don't slip through the cracks. It integrates really well with the other systems we have and makes it really easy to stay organized. They are always adding new features and listen to feedback. Cons If you go on vacation or have a holiday, it's a little annoying to go through and pause each individual sequence but they do have some content available on how to do it as easily as possible. There's not much I dislike. I've used several sales automation softwares and this one is by far my favorite. Review Source Jamie G. Business Development Manager Business Supplies and Equipment Used the software for: 2+ years ### "Too complicated to be truly effective" May 2, 2022 4.0 Pros The reporting and analytics from Outreach are second to none Cons The integration with Salesforce isn’t as effective as it should be. But the main problem is that in a crowded market, Outreach is evolving to become a CRM, which is fine if you need a CRM. But if you’re looking for an easy software to measure email engagement and effectiveness of campaigns, it’s not the right solution. Review Source Michael K. Head of Demand Generation Computer Software Used the software for: 1-2 years ### "Amazing software that immediately generates return on investment" December 27, 2018 5.0 Their customer success and new customer install team is AMAZINGLY good. It's a complex solution, but that is also its power. Any question I asked was answered immediately by whatever level of support was required. Pros Ability to setup complex user journey sequences for multiple personas, it's ease of setup and use, and that our inside sales team says they CANNOT work without this solution. We increased our rate of meetings set immediately and already have generated enough revenue to pay for the system many times over. It is not the cheapest solution out there, but you get what you pay for. Cons The reporting could be more robust, but we pipe all the data in SFDC and use the reporting tools there. Review Source KS Krist S. Fixed Income Sales Trader Financial Services Used the software for: 2+ years ### "Useful product!" October 29, 2020 5.0 With Outreach, we can achieve efficient growth with every interaction. great product that is simple to use. Pros It allows you to ensure that every response that is interviewed face to face with the customer is highly productive. One platform to increase efficiency and effectiveness for Marketing, Sales Development, Closing and Success teams. Outreach provides fully customizable profiles and roles, and I love that it allows managers to lead their teams to success. In addition, ease of use is one of the most important things to understand the language of a program and I love the ease of use in Outreach. Cons Frankly, I haven't come across anything that I don't like. Very useful software. It gives you the chance to optimize the customer lifecycle for greater revenue and securely collaborate on a large scale. An excellent software that I find quite useful has nothing that I don't really like. Review Source Similar Products Featured