# Page 12 | Outreach Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Outreach the right Sales Engagement Platform solution for you? Explore 311 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159318/Outreach/reviews --- Outreach 4.4 (311) [View alternatives](https://www.capterra.com/p/159318/Outreach/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 12 - Reviews of Outreach ## Showing most helpful reviews Showing 276-300 of 311 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LE Larissa E. Lead Generation Freelancer Internet Used the software for: Less than 6 months ### "Great for email sequencing!" July 20, 2020 5.0 I manage one of my client's email campaigns through Outreach and I love how easy it is to upload spreadsheets and get email sequences going. Pros I love how Outreach keeps me organized and I can stay on top of different email sequences while analyzing different open/respond rates. Cons Occasionally I will click to manually send an email and then it will show up as a draft. When I click it again the 'draft' message will go away. Review Source VR Verified Reviewer Sales Enablement Manager Information Technology and Services Used the software for: Less than 6 months ### "Great tool" September 22, 2020 5.0 Pros Ease of use and helps our reps send out templates and cadences at lightning speed. Cons Expensive-- but that's what you get when you're using the market leader Review Source VR Verified Reviewer Sales Education Management Used the software for: Less than 6 months ### "Great product! " March 8, 2019 5.0 Love it! It has helped us increase our outreach to prospects significantly. Unlike other programs we've used, we have no issues with lock-outs on our emails. Pros Ability to edit templates mid sequence, ability to see mapped fields before sending, insights/ reporting Cons It is a little complicated for those who are not tech savy. But the knowledge base is extremely helpful and easy to navigate. Templates could also be better. Review Source BH Brandon H. BDR Computer Software Used the software for: Less than 6 months ### "Outreach Review" February 16, 2021 4.0 My overall experience has been decent. I’ve switched from using XANT and there is a lot to get used to. Pros Outreach gets the job done. They have really thought through giving a sales rep a good experience and seem to be focused on the user. Cons It takes a bit to get up and running on the software. It seems confusing at first and I am still learning but I’m sure it’ll be good once I’m used to it. Review Source PE Paige E. Inbound Demand Conversion Manager, Corp. Used the software for: Less than 6 months ### "Outreach is the best email automation tool on the market." November 6, 2017 5.0 Pros The thing that I like most about Outreach is that it is aimed to increase conversion rates. The feature that I like the most is the reporting tool. It allows any manager to look into conversion rates of email templates and really dive down to see what is working and what is not. Cons The thing I like least about the software is that it seems to work better for an outbound team that primarily works with sequencing. It is a little more difficult to use from an inbound perspective that has more one-off interactions with prospects. Review Source PK Paul K. Customer success Manager Computer Software Used the software for: Less than 6 months ### "This changes everything (in a great way!)" September 12, 2019 5.0 Pros It has saved me hours so far! I can make 40 calls in an hour when before I could probably do about 15-20. It is amazing! I can send one to one emails in seconds. I absolutely love Outreach! Cons The chrome extension competes with other chrome extensions that have tracking. So it makes me choose one when i want to have both running. Review Source SP Santino P. Account Executive Computer Software Used the software for: Less than 6 months ### "Outreach Review" June 8, 2021 5.0 Pros Outreach makes it easy to automate prospecting and reach out to multiple accounts and not have to think about anything. I really like the ability to call through this platform, helps with cold calling a lot Cons It can be a little "clanky" sometimes and is not perfect, but it's great when combined with SalesForce Review Source NM Noah M. Customer Advocate Manager Consumer Services Used the software for: 6-12 months ### "Best tool for email outreach" February 19, 2023 5.0 Pros This is my favourite tool that I’ve used for email outreach. Very simple to use, easy to keep your lists organized and leads tagged. Cons There’s no cons that I can think of for the tool. Review Source VR Verified Reviewer SDR Computer Software Used the software for: I used a free trial ### "Liked Salesloft a bit more" April 7, 2019 4.0 Pros Super consistent call quality from within dialer. Pretty intuitive dashboard. Easy to set up cadences. Cons I felt that Salesloft was a little bit more out of the box user friendly. Similar in terms of consistent call quality but the dashboard from within Salesloft just made more sense to me. Review Source VR Verified Reviewer Account Executive Used the software for: Less than 6 months ### "Very helpful for prospecting cold leads. " February 22, 2018 4.0 It helps to make more appointments to close sales. Pros I like that it allows me to constantly contact 10X the number of people that I normally could. Very helpful! Cons There have been issues with dropped calls and audio quality. Also, it's a little difficult to work out the correct timing of sequences. Review Source ZD Zachary D. Account Executive Marketing and Advertising Used the software for: Less than 6 months ### "We evaluated all of our sales technology and explored new ones, including a big trial with OutReach." October 23, 2017 4.0 Again - it does an awful lot for a sales enablement platform. It was just a little much for our team with our goals. Pros It's got a lot of bells and whistles. Anything from the weather, to company insights, to call success tracking - are all included right in the main view. Some people may like that, but our team found it overwhelming. Cons It's a little much. All the functionality is there, but it feels like it tried to do too much for what it is. Maybe it was just our team, but it was overwhelming. Review Source VR Verified Reviewer Inbound SDR Computer Software Used the software for: Less than 6 months ### "Outreach review" May 17, 2019 5.0 Pros I like that it makes it easy to see all of my upcoming tasks for the day as well as know where my activity is for the week. Very lightweight and easy to use. Cons I do not like that sometimes the number they give you get its lines switched and you get calls from random numbers. Review Source TL Tanner L. RSM Computer Software Used the software for: 1-2 years ### "Outreach a must" July 15, 2019 5.0 Pros It saves me so much time in my day to day tasks Cons I do not have any negative feedback about this product Review Source Karen M. Sales Consultant Research Used the software for: Less than 6 months ### "Great drip marketing email program " December 11, 2018 5.0 Pros The ability to run several campaigns at once and getting real time updates on performance. Cons The lag time between needing support and getting it. Lack of ability to do screenshares with tech support. Review Source VR Verified Reviewer Account Manager Computer Software Used the software for: Less than 6 months ### "Integrates really well into my workflow" February 26, 2021 5.0 Pros I love that it can just lay on top of my gmail to provide insights like open rate, click rate, etc. Cons I find the chrome extension to be good in theory but less so in execution - I don’t use it often. Review Source VR Verified Reviewer Student Telecommunications Used the software for: Less than 6 months ### "I Love OutReach!" August 1, 2019 4.0 Pros Oustanding CRM. Extremely user-friendly and does everything I need it to do. Cons I do feel that it could benefit from having more features. Thats where Salesforce comes into play of course. Review Source VR Verified Reviewer sales manager Computer Software Used the software for: 6-12 months ### "Easiest sequencing software I've ever used " May 1, 2019 5.0 Pros Incredibly easy to use. The tie-in and kick out to salesforce's tracking is amazing! Cons The movement from other programs can sometimes be sticky but I dont think there's enough to sway me away from using this everyday! Review Source aR amir R. Ad Operations Manager Used the software for: 1-2 years ### "Great way to start campaigns" January 23, 2018 4.0 capture leads Pros Great way to start campaigns. We use this everyday in the office to work on various campaigns for leads. Cons not really major but it would be nice to export some of the graphs that it populates. other than that everything seems to work fine. Review Source MR Margaret R. sales admin Computer & Network Security Used the software for: 6-12 months ### "intuitive and lots of functionality " July 2, 2019 5.0 pretty great Pros I find outreach pretty straightforward, easy to use and functional. Cons I have had a hard time increasing the appearance of text on the screen. I wish that were easier. Otherwise, excellent experience. Review Source Jonathan G. Marketing Operations Manager Computer & Network Security Used the software for: ### "null" January 26, 2018 5.0 Review Source David W. Used the software for: ### "null" February 5, 2018 4.0 Review Source Nathan D. Director of Customer Success Hospital & Health Care Used the software for: ### "null" October 12, 2017 4.0 Review Source Morey J. Enterprise Sales Development Computer Software Used the software for: ### "null" February 27, 2018 5.0 Review Source KS Kavian S. Senior Global AE Telecommunications Used the software for: Less than 6 months ### "Outreach legitimately works " September 13, 2017 5.0 More sales Pros Reporting and sequence timing. I can choose the best sequence for each account I am targeting and allow the prospect to be touched a dozen times. Cons It's a little confusing at the beginning how it all works. I had to do a training with customer service 1 on 1 to figure it out. But they have excellent customer service. Review Source VR Verified Reviewer Enterprise Account Executive Computer Software Used the software for: Less than 6 months ### "New tool for prospecting" March 12, 2019 4.0 Pros A great sales tool to help outreach (hence the name) Cons A little bit clunky when you use the chrome plugin Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.