# Page 10 | Outreach Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is Outreach the right Sales Engagement Platform solution for you? Explore 311 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159318/Outreach/reviews --- Outreach 4.4 (311) [View alternatives](https://www.capterra.com/p/159318/Outreach/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 10 - Reviews of Outreach ## Showing most helpful reviews Showing 226-250 of 311 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Head of Referral Partnerships Financial Services Used the software for: Less than 6 months ### "Great tool!" July 17, 2019 5.0 Pros Outreach provides great functionality building task, emails and rules around comms with your clients/partners. In addition, tracking stats are provided so you get many insights out of it. Cons Not so easy to use at first. You need to become familiar with many different definitions. Also, not so easy to configure settings for different campaigns. Review Source BN Branden N. President Information Technology and Services Used the software for: 1-2 years ### "Worked fine, but not great" April 15, 2022 3.0 Fine. Would recommend other options if you can afford. Pros Allowed us to do lots of emails, which is important. The lack of analytics offered was limiting though Cons Customer support is non-existent. We needed to cancel after migrating to a better product, and it was a nightmare. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing Outreach Price Review Source VR Verified Reviewer Co Founder and COO Used the software for: 1-2 years ### "Outreach is ideal for sending out automated email campaigns, tracking email responses and data." November 9, 2017 5.0 Pros I really love the ease of sending out mass emails through this software and tracking responses and automating the sequence. It's ideal for Business Developments and reaching out to a large amount of people at once while making sure they are being followed up with accordingly. The automated sequences are easy to set up and schedule. Cons Sometimes it's a bit difficult to identify an issue when an email sequence isn't working accordingly, but customer service is always quick in helping resolve the problem so you can resume work. Review Source RH Randall H. BDR Computer Software Used the software for: 6-12 months ### "Don't reach around -outreach!" June 26, 2019 4.0 A great tool! Pros Easy to use software. Outreach cues up all my calls and emails for the day - making productivity increase and my day easier. Previously I would have to go to my CRM and open up multiple tabs, set tasks on contacts and call/email one by one, ill never go back to that! Cons Crashes occasionally and makes you reset because there is an update - slightly annoying. Review Source jB jaclyn B. business development representative Computer Software Used the software for: Less than 6 months ### "Needs help integrating with Salesforce" July 24, 2019 4.0 I am new at sales and Outreach has definitely had a positive impact on my on-boarding experience. I honestly don't know how else I would keep organized with all of the calls/emails I had to do on a daily basis. Pros I love the ability to set up your tasks without having to think about anything. Its hard to keep track of what needs to be done when you are contacting 5-10 individuals per company, 10+ companies a day. The task feature allows me to keep track of who I am talking to, when I last talked to them, etc. Cons The thing that has been tough to figure out is many times when I am adding contacts to an account on Salesforce, outreach will not refresh and link those contacts. No matter how many times I try to refresh the page, the prospects will not show up. Review Source VR Verified Reviewer Customer Development Representative Financial Services Used the software for: Less than 6 months ### "Great for Supporting Sales Teams" February 7, 2020 5.0 Outreach team has been very helpful. They have excellent customer service and plenty of tutorials. Pros Ability to make outreach sequences and templates to make the sales prospecting process easier for my team. Cons None. Overall, I have been very happy implementing outreach for the sales team at my company. There are plenty of tutorials to make this easier. Review Source CR Casino R. SDR Staffing and Recruiting Used the software for: 6-12 months ### "I'm glad the tool I use the most is so easy to use!" June 26, 2019 5.0 As an SDR, outreach is the tool I use more than any other. Efficiency is the biggest value add to me, but reporting and being able to build custom views is something that would add even more value. Pros Ease of use Automation of emails Insight into top performing emails based on open and reply rates Cons Reports functionality leaves something to be desired Importing CSV files for mass emails/sequences can be glitchy Review Source JA Jameson A. BDR Computer Software Used the software for: 1-2 years ### "Life Changing Technology" September 1, 2017 5.0 the ability to keep tasks in line and know if customers have viewed emails/links/documentation Pros The ability to ensure clients are being touched and the knowledge of knowing when and how often they are viewing the emails sent Review Source Terry L. Sales Manager Information Technology and Services Used the software for: Less than 6 months ### "Outreach what it needs to in business development " February 18, 2021 4.0 I have no problems with the experience. Outreach is easy to use and easy to configure campaigns based on personal style. Pros Easy to understand and create multi step prospecting campaigns. Easy to link email and phone into SDR campaigns. Cons Outreach does what it needs to. There is a lot of software in this space that overall does the same thing. Review Source VR Verified Reviewer Account Manager Marketing and Advertising Used the software for: Less than 6 months ### "Outreach" August 29, 2018 4.0 Overall, I had a good experience with Outreach and would recommend it. Pros The call logging and task creation worked well. Cons I didn't like the email set up and the contact list wasn't always the best. My manager would send me contacts and it would mess up my whole operation. Also, hubspot is better for cycling through your calling list. Review Source JB Jay B. Account Executive Computer Software Used the software for: 1-2 years ### "I live in Outreach. It's one of the top two tools I use everyday - can't live without it!" February 24, 2017 5.0 My experience with the tool overall has been top-notch, I attribute a fair amount of that to the Outreach support team - they are exceptional. Response time is fast and they hop on calls when it's necessary to quickly troubleshoot what I'm trying to accomplish and how to get it done. I use Outreach for all of my inbound and outbound outreach to prospects. Pros \-ease of use -support team help Cons \-the integration with gmail and salesforce lags a bit Review Source JH Jubal H. Business Development Rep Animation Used the software for: 1-2 years ### "It's my go to for all prospecting activities." September 1, 2017 4.0 Pros The templating and sequencing features allow for significant automation. It lets us focus on the really important, customized outreach the job requires instead of getting bogged down in the minutia. Cons Every once and awhile something will break for an hour or two. We've gotten to the point where we rely on it so much if anything goes wrong, huge issues ensue. Review Source EP Einsny P. Sales Development Representative Accounting Used the software for: 1-2 years ### "My top sales automation tool! " September 2, 2017 5.0 It helps me to enjoy my time off as my 'email campaign' is still working hard for me. Outreach email campaign is game changer and best-kept sales secret. Pros User-friendly. I love the fact that Outreach has clone button where it saves me tonnes of time from re-creating a template. Cons I would prefer that Outreach has a folder system where I can store different templates neatly in different folders. Review Source JI Jessie I. Business Development Representative Used the software for: 6-12 months ### "Easy to use, gives the full picture for prospecting" September 5, 2017 5.0 Pros Ease of use - having Outreach to manage my tasks is a real time saver. The fact that they are also able to tie in features like being able to see all the account info in one place, seeing when people open your emails, etc is awesome too because I don't have to keep switching between outreach and my crm. Cons 1 feature I wish it offered for the Account Based sales orgs would be the option to notify us when an entire account has finished all sequences, as opposed to when a sole contact has finished. Review Source VR Verified Reviewer Head of Sales and Customer Success Internet Used the software for: 6-12 months ### "On the fence" November 17, 2018 3.0 I'm in Sales, I use outreach to place cold prospects on a nurture campaign. Pros It's easy to set up sequences and to track your emails, which is very important. Cons The tasks area is convoluted, it's hard to remove a sequence as well and sometimes tasks get duplicated which is frustrating. Review Source AH Austin H. VP of Sales and Marketing Telecommunications Used the software for: 6-12 months ### "Good b2b tool" October 29, 2019 5.0 Overall it’s a great tool and one of the leaders out there. Pros I like how it ties everything into SalesForce. I like the cadences as well and made it easy for sales to know the next steps on the software. Cons There was a small disconnect by what their presales sales team promised and what they could actually deliver. Review Source VR Verified Reviewer Account Executive Accounting Used the software for: 1-2 years ### "Outreach is ok" March 27, 2019 3.0 When it's working, it's a great tool! Pros It's easy to use and helps me stay on my tasks. Cons It crashes all the time and drops calls which is very frustrating. Review Source SB Slater B. Business Development Rep Used the software for: 1-2 years ### "Outreach helps me organize my entire work day. Gives me relevant information and saves me hours ." September 6, 2017 5.0 Pros UI is great. Everything is sleek and easy to use. Tiles are easy to customize and users can create their own personal layout that fits their needs. Cons Performing some actions in extremely large quantities can be a hassle, but not too bad. If I could display 500 or more prospects on one bulk import page, that would be a nice function. Review Source AH Austin H. Account Executive Used the software for: 2+ years ### "Changed the way I sell" June 1, 2018 5.0 Pros The sequences. Clients are able to request a demo at 2 am and receive an automated email at 2:01. Very personable feel and touch to the emails. Cons Hard to set up the sequences within salesforce and tag the correct one. That requires a technical resource but other than that most of it has been very intuitive and easy to implement. Review Source GA Gabi A. SDR Financial Services Used the software for: 1-2 years ### "Love it!" July 10, 2019 5.0 Pros It is very user-friendly and easy to navigate. Makes organizing my day much easier! Cons I wish the LinkedIn integration was better Review Source Rebecca R. Account Development Manager Computer Software Used the software for: Less than 6 months ### "Easy Use- But some Issues" September 19, 2018 4.0 Pros It is really easy to use and customize what you need to use it for Cons Sometime it has connection issues. And by sometimes I mean a few times a week. They are quick to let you know when there is a problem, but there are a lot of problems. Review Source MD Manmeet D. Salesforce Administrator Computer Software Used the software for: 1-2 years ### "Outreach makes sales easy" June 14, 2021 4.0 Pros I'm an administrator of this tool and find the setup very easy. Integration into salesforce was a crucial feature and quite easy to setup. Creating sequences is straightforward and the triggers are easy to configure and help make the tool more robust and powerful. Cons Easy to let the number of sequences get out of control and clutter the instance. Triggers could have a bit more functionality to allow for further customizations. Review Source VR Verified Reviewer Sales Director - Nashville & Gatlinburg Accounting Used the software for: Less than 6 months ### "I'm still new but it's relatively good" July 29, 2019 5.0 Pros I've used 4 different crm's and this is probably the best. I'm still relatively new but this one has the most options without being a coder to build a good sequence. Cons I don't like that I can't shuffle my outbounds by time zone. Review Source Zach M. Sales Development Representative Computer Software Used the software for: Less than 6 months ### "Email prospecting has never been easier" December 20, 2018 5.0 Pros Outreach makes it extremely easy to draft, edit, and send email campaigns. I use it daily for my sales outreach (no pun intended). Cons The prospects are easily lost in the database if not tagged correctly upon import. Review Source ZR Zach R. SDR II Program Development Used the software for: 1-2 years ### "Outreach makes tasks and automated email EASY" September 5, 2017 4.0 Automation Pros The best part about Outreach.io is the easy to use on and off functionality of the toggles to turn a campaign on or off and easily opt out a prospect. Cons There should be a way to throttle by company to prevent emails from being flagged by mail servers, not just entire sequences. Review Source Similar Products Featured ## Related categories [Inside Sales](https://www.capterra.com/inside-sales-software/)[Lead Management](https://www.capterra.com/lead-management-software/)[Sales Forecasting](https://www.capterra.com/sales-forecasting-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.