# Practice Better Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Practice Better the right Medical Practice Management solution for you? Explore 96 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159263/Better/reviews --- Practice Better 4.8 (96) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 9th, 2026 # Reviews of Practice Better Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews PT Pamela T International Board Certified Lactation ConsultantIndividual & Family Services, Self-employedUsed the software for: 1-2 years. “I love that the platform has everything I need in one place: Booking, invoicing, charting, online course building and secure messaging with my clients. When I need to learn how to use something in the platform, the easy-to-follow instructions and videos are very helpful!“ January 13, 2026 DM Diane M Owner and Natural Health PractitionerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Invoicing module - cumbersome to use when have lots of different inventory items and it takes a long time + cannot offer discount on certain products and NOT on consultations + getting bit pricey with all the increases in last almost 6 years“ January 13, 2026 BL Bree L Holistic Health PractitionerHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “I love the accessibility for clients to see their protocols, notes and upload medical files easily.“ January 14, 2026 MW Meagan W Personal TrainerHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “The lack of customization for journals, which clients could potentially track their workouts in, is also slightly annoying.“ January 15, 2026 MM Meagan M Holistic Health and Wellness CoachHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “I also like that I was able to insert my pre-built template for my notes that I can click and it already has all the information I need for documentation.“ June 2, 2024 JA Joshua A Managing DirectorMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “Over the past three months, I’ve been stuck in a frustrating cycle of trying to address a basic issue with logging client calls. Despite numerous attempts to reach customer support, each response takes a day or more, and solutions have been either incomplete or ineffective. When I tried scheduling a support call, I was given a two-week waiting time—a completely unreasonable delay for anyone needing timely solutions in a fast-paced practice.“ October 30, 2024 JC Jeni C Nutritional TherapistAlternative Medicine, Self-employedUsed the software for: More than 2 years. “Using one tool for scheduling appointments, messaging, keeping client records and invoicing has saved me much time and money over the years.“ August 25, 2024 CM Cara M RDNHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “I also think that the pricing is getting too expensive for my small practice of 1 person“ January 13, 2026 ## Showing most helpful reviews Showing 1-25 of 96 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jarrod Boyle, R. Dietitian Health, Wellness and Fitness Used the software for: 2+ years ### "Great software with wide functionality " May 31, 2024 5.0 Amazing software I plan on using for a long time! Pros Ease of use, great customer support staff and smooth delivery of all features Cons It may be a little hard to set up initially, but they have a great support team and lots of tutorial videos and articles Review Source Response from Practice Better July 16, 2024 Hello. We appreciate you taking the time to leave a review, and we love that you're planing to use Practice Better for a long time! Thanks for being a part of our community. - The Team at Practice Better SH Shannon H. CEO Hospital & Health Care Used the software for: 2+ years ### "Good job. Longer email list " September 8, 2024 5.0 Love it. I really love that ifs an all in one system, the customer service has been great too Pros It’s an all in one system. And it’s an easy to use system. Cons I wish you could send more emails for a larger email list. Currently a list of over 15k Alternatives considered [Healthie](https://www.capterra.com/p/167439/Healthie/) Reason for choosing Practice Better Easy to use and set up making it less confusing Review Source AD Anika D. Registered Dietitian Health, Wellness and Fitness Used the software for: 1-2 years ### "Review - December 8, 2022" December 8, 2022 3.0 I would give PB a 3/5 in terms of my overall experience. I like the interface for the practitioner facing, but I've had many complaints from clients about the technical difficulties that they face. In the past 4 days, I've had to reschedule 2 patients, which is >$350 worth. This has put me at great unease during my busy days, where I may have 10 patients (~$1000 income), which could be jeopardized. Pros Works well for patient records and chat functioning. - labs function is great to share info with practitioners Cons lack of reliability for video calls- frequent issues with video calls not working- troubleshooting/tech support is not very good, they say the same thing over and over again and the issue is not resolved. Review Source Response from Practice Better December 19, 2022 Hello Anika. We're happy you've had a great experience using Practice Better for tracking patient records, client communication, and labs! Our support team strives to deliver an excellent experience and help as efficiently as possible. We encourage you to check out this article to troubleshoot any Telehealth issues: https://help.practicebetter.io/hc/en-us/articles/360004916111-Telehealth-Troubleshooting-FAQ. Please connect with our team about the technical difficulties your clients are facing; we're happy to help. Thank you for taking the time to leave your feedback and for being a part of our community. - The Team at Practice Better JC Jeni C. Nutritional Therapist Alternative Medicine Used the software for: 2+ years ### "Streamline your clinical practice, 1 tool, 5 functions" August 25, 2024 5.0 I am delighted that I chose to use Practice Better fairly early in my journey in Nutritional Therapy. It has certainly saved me much time and money. Pros Practice Better helps me to streamline my clinical practice. Using one tool for scheduling appointments, messaging, keeping client records and invoicing has saved me much time and money over the years. Cons I would love for there to be an easier way to share administrative capability with my VA. The price could be more competitive. Alternatives considered [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Reason for choosing Practice Better Better functionality, more opportunity to keep all information in one place. Professional look. Review Source RF Rose F. Clinical Nutritionist, Owner and Operator Health, Wellness and Fitness Used the software for: 2+ years ### "Since the Beginning! " June 14, 2024 5.0 So easy to use, especially as a brand new provider. I have over the years started using more and more features. At first I just wanted to schedule and write notes, slowly moved up to protocols and integrating forms. Now I track labs and upload documents to save space on my computer, as well as to protect my files. Pros Practice Better is easy for my clients to use. All ages can easily confirm appointments, chat on messenger, and use the food journaling tool. On my end as the practitioner, I stay organized with saving notes and protocols. Everything is in the same place! Cons There are limited ways to keep track of labs as well as to integrate form mapping. I would enjoy more fillable options for blood work (for example: B12) and a way to pull a Report showing labs tracked over a period of time. Form mapping could be improved by the ability for the user to add custom landing pages for data. Alternatives considered [Healthie](https://www.capterra.com/p/167439/Healthie/) Reason for choosing Practice Better Ease of use, started using Practice Better during school and it was a huge stress relief to not switch gears and start over. I have been grateful ever since! I just went for it and bought an annual plan with no hesitation! Review Source Response from Practice Better July 16, 2024 Hello! We love that working with Practice has been such a gamechanger for you and your practice. We appreciate your feedback on form mapping and lab tracking, and our product team will take this into consideration. Thanks so much for taking the time to leave your review! - The Team at Practice Better RK Rima K. Owner, RDN Health, Wellness and Fitness Used the software for: 2+ years ### "Practice Better makes running a private practice easier" May 30, 2024 5.0 I love Practice Better. I have been using since January 2020 and it has made my work life easier and is a more seamless experience for my clients. While PB is not a cheap investment, it probably saves me money in the long run because of all of the awesome features included in the program... from scheduling, client outreach, program landing pages, EMR, HIPAA-compliant communications and more. Pros I love that PB is a one-stop shop for most of my private practice needs. I love the fact that I can use PB with clients from the initial communication/interest survey to the end of my wellness journey with clients. PB makes all of the administrative tasks of running a small practice easier and less painful! Cons There are really very few cons of PB. I do wish the calendar/scheduling feature was a little more flexible/user-friendly. I find the calendar a bit cumbersome to set up/change but it is do-able and having it all in one place makes it worth the while. Switched from [Healthie](https://www.capterra.com/p/167439/Healthie/) Wanted a program that offered even more functionality. Review Source MV Meghan V. Health Coach Professional Training & Coaching Used the software for: 1-2 years ### "Helpful software for coaches" December 8, 2022 5.0 Very positive overall Pros All in one software including client portal, invoices and billing with integration to payment account, client record storage, HIPAA compliant, included easy to use app, telehealth feature, e-sign ability excellent help / support with webinars Cons Certain features not available unless on certain plan, cannot directly upload a document to be esigned as need to recreate it in software Alternatives considered [Healthie](https://www.capterra.com/p/167439/Healthie/) Switched from [Healthie](https://www.capterra.com/p/167439/Healthie/) Liked the ability to develop programs, billing, and booking links and format of Practice Better more Review Source Response from Practice Better December 19, 2022 Hello Meghan. Thank you for being a part of our community and for sharing your valuable feedback. We're so glad that you're finding Practice Better to be a helpful software that checks off all of your boxes! Once you have your waiver created in Practice Better, you can easily share that with your clients and they can e-sign via the client portal without downloading them or opening a new tab. To learn more about that, please visit this link: https://help.practicebetter.io/hc/en-us/articles/115004332288-Creating-Forms-Waivers#signature. Thank you for choosing Practice Better! We're grateful to have you a part of our community. - The Team at Practice Better BB Breanna B. NBC-HWC Health, Wellness and Fitness Used the software for: 2+ years ### "The Best Client Management Software" May 28, 2024 5.0 Practice Better is fabulous - it has everything I need to run a successful coaching practice as well as fabulous features for running group programs and courses. I love that I don't have to break the bank to have a program that's got all the bells and whistles! Pros I love the ease of use for myself and my clients. I love the organization and the weight it takes off of me for creating group programs, scheduling and housing my client's information. Cons I wish that it was a little less clunky and a little more aesthetically pleasing - the pros outweigh the cons for sure. Group programs or courses are a little clunky as well - it does the job but there are other platforms that are "prettier" and a little easier to use for programs and courses. However I love PB so I will wait for a more aesthetic update because function is everything to me. Switched from [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/)[WordPress](https://www.capterra.com/p/131687/WordPress/)[Keap](https://www.capterra.com/p/76390/Infusionsoft/) I wanted a one stop solution for everything instead of multiple products - PB hit everything I needed. Review Source KD Katrina D. Founder, Registered Dietitian Health, Wellness and Fitness Used the software for: 2+ years ### "Best Bang For Your Buck! So user friendly for the patient and practioner" May 28, 2024 5.0 It's been great! I have used other medical record platforms but have always come back to practice better. Pros It is easy to use, and everything is in one place. I don't have to have a different scheduling app and medical record and payment processor - everything is right in one place. Cons I think that building out my resource library was a bit difficult and not as user friendly as I would like it to be, but that is very minor when considering the benefits. Alternatives considered [Healthie](https://www.capterra.com/p/167439/Healthie/) Reason for choosing Practice Better Customization, ease of use, cost. Nothing compares! Review Source CR Christina R. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Wonderful program with a ton of features" August 25, 2023 4.0 Overall it was a decent experience. There were a few bugs that were annoying but the features offered outweighed the annoyance. When they recently raised the prices, for me it wasn't worth the cost anymore. Pros I loved the fact that everything was extremely customizable from the SOAP notes, to the reminder emails to the menus in the patient portal. Sharing info with patients was amazing as you could share files in the documents section of the patient portal or share certain parts of the SOAP note (HUGE plus that you don't have to share the entire SOAP note). Patient chat feature is very nice. Cons I am not a fan of the pricing structure and wish it was based more on patient visits as opposed to patients in the clinic. This simply made it too pricey since I have a lot of patients in my system but don't see them often. The program is very feature-rich but for someone who doesn't use all of the features, I felt like I was simply paying too much when they raised the prices quite considerably. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[Unified Practice](https://www.capterra.com/p/156942/Unified-Practice/) Reason for choosing Practice Better At the time it was much more affordable than other products. This has since changed as they have raised their prices quite considerably. Review Source ML Maria L. Registered Dietitian Health, Wellness and Fitness Used the software for: 2+ years ### "It's all here in one place!" May 28, 2024 5.0 VERY GOOD BUT NEEDED TO HIRE AN ASSISTANT FOR HELP WITH THE PROGRAM SET UP. \[sensitive content hidden\]. Pros I like the all in one faxing, charting, uploading of documents, app set up, programs, protocols, patient portal and stripe billing and payment. Cons I would like to be able to add attachments and posts in the broadcast messages Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing Practice Better ALL IN ONE SITE FOR FAXES, CHARTING, PROGRAMS, BILLING, SUPPLEMENTS ETC Review Source GP Gabby P. ERT Practitioner and Naturopath Alternative Medicine Used the software for: 2+ years ### "A well-rounded practice management platform" June 3, 2024 5.0 I find the platform very easy to use, and I will continue to use it for the time being, however I do wish the Programs function will eventually be able to host group telehealth within the platform itself, eliminating the need to subscribe to an external video conferencing software such as Zoom. Pros User friendly for both patient and practitioner. Food journal and instant messaging functions are excellent, easy ways to give clients feedback and communicate with them between consultations. Cons VERY pricey for what it offers. There are some great features, but not all of these are essential. There are other platforms which offer the basic features needed to run a successful practice which are more affordable. It would be good of there was a way to do group teleconferencing for group programs, which at the moment is not something accessible in the Programs part of the platform. Review Source Response from Practice Better June 11, 2024 Hi Gabby, Thank you for sharing your feedback. It's great to hear that you find Practice Better has excellent features, like food journaling and secure messaging, to communicate with clients between consultations. Features like these are what our users find extremely helpful, beyond the basic needs of client management tools. We appreciate your feedback on hosting group telehealth sessions within the platform, without having to connect with Zoom. If you haven't already, please submit any future feature requests directly from your portal for our product team to review. Thanks for a being a part of the Practice Better community. We wish you all the best! - The Team at Practice Better ML Macey L. Dietitian Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use" June 10, 2024 5.0 overall very good! love the support the system gives to my practice Pros Love that it's easy for me and my clients to use. Easy to keep everything organized and running smoothly Cons Would prefer not to pay for an additional clearing house to bill insurance Review Source Response from Practice Better July 16, 2024 Hello, thanks for your review. We love to hear that Practice Better is easy for your clients, and helps keep your practice organized. We appreciate your feedback on insurance billing costs, but a clearinghouse such as Claim.MD has their own associated subscription costs. Thanks for being a part of our community. The Team at Practice Better LA Lorraine A. Managing Partner Health, Wellness and Fitness Used the software for: 1-2 years ### "Very happy with Practice Better" December 8, 2022 5.0 Overall, this program helps with keeping information in one place, monitoring diet needs, adding protocol recommendations, billing, chat options, and much more...all in one place. Since I am the only user, help is a click away. This is important to me. Pros The Better program has many useable features that I need to keep me on track. I can keep notes, updates and add what I need to when I need to for each client. I most like that there's help immediately when I get stumped. I also like the seminars to learn about more features and to make it all work even better. Cons I need more assistance with setting up to use all features. I don't think I'm using everything to it's fullest. The invoicing part needs to allow editing (adding or editing original posts). Reason for choosing Practice Better I use more than one program Review Source Response from Practice Better December 19, 2022 Hello Lorraine. We're thrilled to know that you're happy with your experience, have optimized many features to help keep you on track, and have utilized help from our Support Team when you need it! We'd love to hear more information to assist with your question regarding invoices. If you haven't already, please connect with our Support Team directly from your portal and they'll be happy to help. Thank you for your feedback; we're excited about your continued success. - The Team at Practice Better OA Olga A. Nutritionist Health, Wellness and Fitness Used the software for: 1-2 years ### "All in one place" December 8, 2022 5.0 Pros The platform has everything I need to run my nutrition counseling practice online. It’s all in one place, tons of automations and integrations with my marketing platform, supplement dispensary etc. Cons I’m pretty tech savvy so it was easy for me to transition. It offers a lot of functionality and it might seem overwhelming at first. But they provide amazing support and with time and patience I have it exactly the way I want it. Review Source Response from Practice Better December 19, 2022 Hi Olga! It's great to know you're finding everything you need to run your practice smoothly on Practice Better. Thank you for sharing your feedback - we're so happy that you found it easy to transition to Practice Better and leaned on our Support Team for assistance when you needed it! Our team is always here to help and we're looking forward to having you a part of our community as you continue to grow! - The Team at Practice Better AG Aimee G. Certified and Licensed Nutritionist Health, Wellness and Fitness Used the software for: 2+ years ### "Great Way to Manage Client Care!" May 29, 2024 4.0 I've stayed around since 2018 for good reason! By and large a satisfied customer. Pros i have really appreciated Practice Better's abundant resources to help me streamline and consolidate all my client records and communication. I transitioned to them years ago and love the ease of having everything online in one place. The addition of online dispensary options, menu planning software and lab ordering from within the platform has only added value many times over! Cons I am aware there is a lot of features now that I have not learned. There is a bit of a learning curve that I do not always feel I have the time to take. This is, of course, a challenge I have with everything from my SEO plug ins on my website to using my phone, so it can't be pinned exclusively on PB. You all did take WAY TOO LONG to make auto-save a feature, though. In the future, when there is something that fundamental you are behind in, it would be worthwhile to hire out a programming consultancy firm to take care of it ASAP rather than let customers languish for years. Reason for choosing Practice Better Less complicated, smaller more intimate company which met my needs. Review Source CL Christina L. Registered Dietitian Health, Wellness and Fitness Used the software for: 2+ years ### "Great software for Private Practice" June 1, 2024 5.0 Love it- recommend it to anyone looking for a EMR. Pros It helps automating scheduling and client management. Saving me much needed time. Cons Sometimes customer service can be slow to response, since you have to submit a ticket and cannot get an immediate answer when needed Review Source Response from Practice Better July 16, 2024 Hello! We appreciate you taking the time to leave a review. it's great to hear you're able to save time by automating your client management. Our Customer Support Team strives to reply to tickets promptly, and are always ready to help. All the best with your practice. - The Team at Practice Better SS Sheetal S. Dietitian Health, Wellness and Fitness Used the software for: 2+ years ### "Amazing All in one EHR for dietitians, nutritionists and coaches" December 9, 2022 5.0 Immediate quick response for help and support. Coninuously upgrading. The software has grown immensely to support dietitians and nutritionists with their private practice. Pros Seamless booking, billing, monthly payment plans, evergreen and fixed programmes. Cons Inability to add recipes for my clients to make it easier for them to track. So that they can choose from a dropdpwn of curated recipes. Inability to create meal plans within the software. Reason for choosing Practice Better Practice better had better support and more features releavant for digitising practice. Review Source Response from Practice Better December 19, 2022 Hi Sheetal. Thank you so much for the kind words! We're thrilled that your experience has been seamless; this is such important feedback. We have a few amazing partners that focus on recipes and meal plans: That Clean Life and Living Plate Rx Prime! Here are some helpful tutorials on how to use both together: https://youtu.be/dssPacGQ3jE and https://youtu.be/4BEKYu91pwg. We love hearing that our Support Team has helped you in an efficient and timely manner! Thanks for taking the time to write your review; we wish you all the best with your business. - The Team at Practice Better KC Kari C. Owner, RDN, LDN, CLT Health, Wellness and Fitness Used the software for: 2+ years ### "Great for CLTs" December 10, 2022 5.0 It's so nicely tailored to LEAP dietitians. Pros I do appreciate that the company is continually improving the clinician user experience, making information and functions more visible and streamlined. Cons The hardest part is not having a human to talk to when we can't get answers to questions via the help feature. Reason for choosing Practice Better LEAP friendly and affordability. Review Source Response from Practice Better December 19, 2022 Hello Kari. Thank you for taking the time to leave your review. We're always looking for ways to improve our user experience, and innovative ideas from our community help make this possible! If you need assistance, you can always connect with our Support Team. You can submit a ticket directly from your portal, and they'd be happy to help you. Thanks for being a part of our community! - The Team at Practice Better MM Meagan M. Holistic Health and Wellness Coach Health, Wellness and Fitness Used the software for: 6-12 months ### "Practice Better Is Awesome!" June 2, 2024 5.0 Pros I like that I am able to easily write in my client notes after a session. I also like that I was able to insert my pre-built template for my notes that I can click and it already has all the information I need for documentation. The messaging with my clients is simple as well and I love that it's all HIPAA compliant. Cons It can be really tricky to set up some things within the system. Somethings are easier than others to figure out. Review Source Response from Practice Better July 16, 2024 Hi, Thanks for sharing your feedback on Practice Better's charting and note templates. All the best with your practice. - The Team at Practice Better SS Shivani S. RD, Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Absolutly Amazing Software for Health Professionals, Dietitians" December 8, 2022 5.0 Excellent. Love it!!! Pros Ease of use, integration with other platforms, food record, all in one platform Cons Hard to say but may be not able to personalize it on the apps for patient with company colors. Review Source Response from Practice Better December 19, 2022 Hi Shivani! Thank you for taking the time to leave your review. We hope that having all your go-to features in one platform has helped improve your day-to-day processes and given you some time back! Thanks for leaving your feedback on a branded App; we invite you to submit a feature request if you haven't already. You can do that by submitting a ticket from your portal. We're happy to have you a part of our community! - The Team at Practice Better SK Shawna K. Clinical Nutritionist Medical Practice Used the software for: 2+ years ### "Practice Better is easy to use and an all-in-one practice management system" May 28, 2024 5.0 Pros Very user-friendly and everything you need to manage your practice under one system. Cons I do not have any cons regarding Practice Better Review Source MR Molly R. Registered Dietitian Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to navigate telehealth platform " December 8, 2022 4.0 Pros Scheduling clients is easy and managing invoices has been very straightforward. Very user-friendly platform for both team members and clients Cons Would be great if the "tasks" feature was more visible on a client's profile, I find I sometimes miss this as it is off to the right side. Review Source Response from Practice Better December 19, 2022 Hi Molly - we're so happy to hear that your experience has been user-friendly for you and your clients (this is equally important to us!). Here are a few ways to find your tasks: 1. On your dashboard, when you first log in. 2. On the left side navigation bar, under "Tasks." 3. At the top of your dashboard, under "Complete a Task." 4. In Programs (if applicable), where tasks are added within modules. We hope this helps! Our Support Team is here to help - you can connect with them by submitting a ticket directly from your portal. Thank you for sharing your review with us and our community! - The Team at Practice Better RR Rosemarie R. Owner Hospital & Health Care Used the software for: 1-2 years ### "All in one" May 28, 2024 5.0 So far, so good; I like that the platform offers all in one. Pros I love all the features and how easy is to use Cons I would set up automated emails and see trends on specific forms; for example, MSQ gets an improvement graph. Review Source KH Kimberly H. Registered Dietitian Health, Wellness and Fitness Used the software for: 2+ years ### "Overview of Practice Better " May 28, 2024 5.0 They are quick to respond to questions or concerns. Fairly priced for the product you are getting. I have not had any technical difficulties and the platform is very user friendly. Pros All in one easy to use platform. They are always adding new and helpful features. I like their templates. Cons It’s difficult to make an addendum in the chart note once it’s signed. Reason for choosing Practice Better Liked the features on practice better more compared to other products. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.