# Page 2 | Virtuous Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Virtuous the right Nonprofit CRM solution for you? Explore 47 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/159179/Virtuous/reviews --- Virtuous 4.6 (47) [View alternatives](https://www.capterra.com/p/159179/Virtuous/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Virtuous ## Showing most helpful reviews Showing 26-47 of 47 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Donor Relations Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Our Decision and Migration to Virtuous" May 24, 2019 5.0 We are thrilled to be with Virtuous and are very expectant that this software will enable us to grow in unmeasurable ways. With the marketing tools Virtuous offers, the possibilities are limitless. Pros Virtuous possesses one of the nicest interfaces out of the 10+ Donor Management systems/CRMs we looked at. The user-friendly interface and layout create an environment that is more enjoyable to work in and makes learning the software that much easier. We inevitably chose Virtuous because it offers so many automation tools that would allow us to streamline several tasks that had been managed manually. Virtuous came in clutch when Blackbaud dropped the ball. (I typically wouldn't use this opportunity to throw a competitor under the bus, however after our recent migration, it's only fair to others shopping to be warned). Virtuous was nothing short of amazing during migration period. They have always been very communicative and willing to assist. Even when our prior system was dropping the ball, they stepped in to do what they could do to ensure we were taken care of. I can honestly say that Virtuous seems to care about their customers and is on our side. Much more than most other vendors I have worked with. Cons Although Virtuous has several amazing automations, there are a few limitations. One key feature we were looking for, and still hoping for, is scheduled reports. Scheduled reporting and a more relaxed import tool would make this product and 10/10. By relaxed import tool, I mean an import tool that could be circumvented or allow for more data entry when a match was found. Other than that, the only other area that could be improved is customer service that could be reached by phone or live chat. Review Source ML Matthew L. CFO Non-Profit Organization Management Used the software for: 2+ years ### "Solid option for a Nonprofit CRM" October 11, 2023 5.0 Helps us track campaigns, donors, lapsed giving, all the important metrics that a nonprofit needs. Implementation process went very smoothly. Pros Interface is intuitive and easy to use. Lots of good automation tools. Cons Integration with accounting software is not as good as our previous software. Review Source JC Jessica C. Consultant Fund-Raising Used the software for: 2+ years ### "Great option for nonprofits" January 31, 2024 5.0 I've worked in Virtuous with many of my nonprofit clients and have overall been very pleased with my experiences. Pros Virtuous is a user friendly and intuitive system. It's easy to get customized reports and information quickly. Virtuous Marketing and Automation are great tools for creating personalized and segmented communications without sacrificing time. The built in dashboards are also helpful for quick high level reporting. Cons Moves management for MGO portfolios is a little difficult to do natively in Virtuous. Review Source DT Daniel T. Data Migration Specialist Computer Software Used the software for: 1-2 years ### "Virtuous as a Non Profit CRM Platform" January 31, 2024 5.0 Pros Virtuous is very ergonomic to use, and there are many valuable resources available to learn the product. The Virtuous team is responsive and helpful. The majority of daily use cases are made easy with the typical ease of use nature of Virtuous. Cons The reporting system is somewhat limited, however there are options to run reporting in more technical ways to get better customized report and dashboards. There are options to add custom fields to specific data objects, however you are not able to create a whole custom object. Review Source JA Johnny A. Director of Development Museums and Institutions Used the software for: 1-2 years ### "The Best People Make the Best CRM" May 24, 2019 5.0 Everything about Virtuous is easy and fast. Virtuous has made learning a new CRM simple. I can manage donors and gifts easily and quickly and when I need help, I can onboard staff in snap. Pros For me, Virtuous is about simplifying the typical CRM into a useful, efficient, and powerful tool. Add in Virtuous's automation features and, in my opinion, you get one the best CRMs at a great value. Now, add in some of the nicest people in the business, who really care about you, and you have the best CRM in the world. Cons While Virtuous is fantastic, it's also still growing. Some features are missing but they're getting added all the time. To make the automation even more powerful, I would love to see a Zapier integration. Review Source CD Claire D. Administrative Assistant Non-Profit Organization Management Used the software for: 6-12 months ### "High Quality, Comprehensive Database Management" May 31, 2019 5.0 Virtuous has enabled us to save money, and consolidate much of the other software we use for a variety of tasks, including sending out emails blasts, entering donor data, keeping track of fundraising, and more. Pros The support team is incredible and highly responsive. The capabilities of the software are far-reaching and make it so that it could be the only software we need for sign-ups, donations, volunteer management, emails, donor data management, and mailing lists. Cons The ease of use and versatility of the email system, Virtuous Marketing, could be improved, as well as minor bugs/quirks throughout CRM. That said, however, the frequent updates to the system are continually addressing such bugs, and only get better with time and more use. Review Source SC Steve C. President Civic & Social Organization Used the software for: 2+ years ### "Incredible value for powerful industry-leading features" August 17, 2017 5.0 Virtuous is constantly evolving to meet the demands of a competitive marketplace. I've tried some of the other DRM services, and they were bloated and unwieldy. Something as simple as generating a year-end tax receipt was laborious and time-consuming. Virtuous removes that layer of complexity and puts you in control. It is flexible, extensible, and expandable with the click of a few buttons or keystrokes. I would highly recommend Virtuous to any non-profit organization looking for an affordable donor relationship management solution. Pros It is extremely easy to use. The Virtuous team has obviously invested vast amounts of time into determining the most intuitive way of doing things, such as creating projects or gifts, editing donor information, creating volunteer opportunities, or running queries or reports. Cons I'm having a difficult time coming up with any cons. I can honestly say there's nothing about Virtuous I don't like. Support staff is very accessible, so if there's ever been anything I was unable to accomplish, they were able to walk me through how to do it. Review Source ES Elizabeth S. Head of Programs/Development Non-Profit Organization Management Used the software for: 6-12 months ### "Customer service is non-existent" March 4, 2022 1.0 The experience has been poor. After a year of trying to get it up and running (countless hours from multiple team members) we are about to cancel our contract because the support has been that bad. I would not recommend Virtuous. Pros Helps us track incoming funds and monitor whether donors lapse Cons There is no dedicated customer support. If you have questions, you are required to send inquiries to a generic support account or chat with a bot. It is painfully slow to get any kind of acknowledgment of our questions, let alone reach a resolution. As a result, we have not been able to migrate from one marketing platform to Virtuous Marketing. Does not allow us to report income/donations in more than a handful of approved currencies. Review Source BW Brandon W. Annual giving manager Non-Profit Organization Management Used the software for: 6-12 months ### "Great platform; still in development" May 24, 2019 4.0 Although it's live, functional, and an overall great platform, Virtuous is still a work-in-progress in somewhat early-stage. Dev team is still working to streamline some of the fundamentals. If you go into it knowing that, you'll be perfectly happy. If you go in thinking you'll be using a "matured" software, you will get frustrated. Pros User experience and design is grade A. A lot of cool functionalities that most non-profit CRMs don't have. Cons Queries are a little wonky compared to other nonprofit CRMs I've used. Review Source QH Quinton H. Bible Resource Publisher Used the software for: 6-12 months ### "Top-end CRM with a personal touch" February 6, 2019 5.0 Would definitely recommend this product and service for mid-size, non-profit companies looking for big bang for the buck. Plus, the customer service and personal training offered by Virtuous is second to none. Consider this as a strong contender in the CRM market. Pros \- Ease-of-use - Deliverables - Customer service and training support - Nice visual data representation - Powerful - Secure - Awesome preexisting reports, plus options to manipulate as needed - Exactly what I needed to manage donor relationships and more! Cons \- Jargon took some getting used to, but otherwise no complaints - Doesn't seem to integrate seamlessly yet with MailChimp Review Source Maddie J. Marketing Newspapers Used the software for: 6-12 months ### "Great way to stay organized" December 17, 2019 4.0 Virtuous has helped us to stay organized and to engage with our donors better. The email send function keeps everything integrated and organized so anyone can pick-up someone else's work and provide each donor with a personalized experience. Pros Virtuous makes it easy to keep all of our donors organized. We are a large nonprofit and prior to beginning to use Virtuous things weren't easy to sort out. It is great to be able to sort and organize to get a better understanding of our donors. Cons It can be a little clunky if you need to sort based on a criteria that is not already available. It is still possible, but it can be tough to sort. Review Source DS Dwight S. Executive Director Used the software for: Less than 6 months ### "Easy to use, reliable, prompts giving data and history" April 10, 2018 5.0 Ease of tracking donors. Ease of identifying donors that have lapsed. CRM system that really works and serves both the donor and the organization. Pros Virtuous takes the guessing game out of nonprofit development work. Virtuous prompts you when donors have lapsed or when there are important events in a donors life. They are all about relationships and it shows in their software. Cons The only thing that I could possible say is that I wish their was the opportunity to add on a peer funding application for our donors. Which may simply be something that I'm simply not aware of at this point. Review Source Response from Virtuous May 1, 2018 Thanks for the glowing review Dwight. I will talk to our dev team about the peer funding for donors, if we have a solution for that I will have someone from Customer Success reach out to assist you. Thanks! BT Bill T. British Board Member Religious Institutions Used the software for: Less than 6 months ### "Great program!" October 10, 2018 5.0 Great idea but a bit tough for some old folks where in the world internet is a problem! Wonderful that supporters can be encouraged in days instead of weeks well done !! Pros The fact that it is so quick and I can write to supporters so much faster to thank them! I can see if the giving is up and down and we can get figures for the accounts so much sooner! It also tells me of those who have not given recently and I can get maps of area where they live and this is fantastic for travel and deputation work! Cons Takes a time to get to grips and need a simplified manual! It is good that you can get good training and our HQ can use team viewer to teach us and take over screen for lessons! Review Source TS TODD S. CIO Religious Institutions Used the software for: 6-12 months ### "Excellent and Affordable!" September 25, 2018 4.0 Virtuous is a great partner - very open to new ideas for enhancements, very like-minded in doing something for the greater good and all about creating win-win situations. Pros This software is extremely intuitive and easy to use. It's tailored for the non-profit world and innovative in its approach around social network value. We love the open access to the database and the partnership with Mode Analytics make it really powerful for reporting. We love it! Cons The system still needs some enhancements around major donor development and Virtuous is aware and working on it. We are working in partnership with them to develop those aspects. Review Source PW Paige W. Engagement Coordinator Religious Institutions Used the software for: Less than 6 months ### "Great User Experience" December 3, 2018 5.0 I'm new to the non-profit world, so Virtuous has been a helpful tool to do my job well with efficiency. Pros I've loved how easy it is to use Virtuous. The trainings are plentiful, the interface is user-friendly, and the transition from one database to another has been as smooth as possible. Great customer support. So far, I have no qualms about Virtuous. Cons The hardest part about using Virtuous has just been learning how to use it. Like any new product, you have to take the time to read the "manual" and figure out how things work. Aside from that, integration has been easy. Review Source NT Nathan T. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Very thoughtful layout and usability" August 19, 2017 5.0 I have sat in demos for almost every CRM out there before choosing this system. This took a lot of time. I started actually with this CRM and then sat in all the other CRM demos and no one lived up to Vituous. No need to do that work again if you’re looking for a CRM this is the one! Pros The layout is very easy to not only look at all day but to use. All of the information I would want on a potential donor or client is in this system. When designing this system they clearly understood what was needed to take relationships and development to the next level. I also get my questions answered very fast. Cons Review Source JZ Jose Z. Strategic Partnerships Advisor Civic & Social Organization Used the software for: Less than 6 months ### "Clean and user-friendly" August 13, 2018 5.0 Our organization had an unwieldy CRM before, and Virtuous made our CRM troubles disappear. Pros Ease of use, good looks, and excellent query tools. Virtuous was developed with people in mind. For that reason, it's delightful to use, and I highly recommend it. Cons The only con I can think of is having to migrate data to Virtuous if you're already using an ok CRM. If you're happy with what you have, it might be more trouble that it's worth. Otherwise, go for it. This is better than anything else I've seen on the market. Review Source GT Gina T. Marketing Intern Fine Art Used the software for: 6-12 months ### "Fantastic experience with this software " November 25, 2018 5.0 Pros I could praise many things about this software but the top pros would have to be the sharp clean interface and the ability to integrate with Sripe. Cons The software itself can be time consuming on occasion as well as hard to catch onto for team members with less experience in the fundraising arena. Review Source JS James S. Cross-cultural worker Religious Institutions Used the software for: Less than 6 months ### "Powerful CRM w/ knowledgeable tech support " September 26, 2018 5.0 Would love the option of removing system labels, also virtuous scores - as a member of our company the virtuous scores aren't helpful. Pros The tech support has been helpful and timely. Very functional, doesn't feel like a lot of excess features. Like the note-taking feature w/ individual contacts so I can remember where I left off with them the next time I connect with them. Haven't added any widgets yet to our home screen but imagine that will also be a helpful feature. Cons I can't remove system labels that I find unhelpful, e.g. "prelapsed" or "lapsed" donor labels either aren't meaningful or once a donor lapses once it seems to remain there for a while even though their giving resumed soon thereafter Review Source TW Trent W. Director of Development Religious Institutions Used the software for: Less than 6 months ### "The software is cutting edge and the staff is excellent to work with. Virtuous is already great, and only going to get better!" November 8, 2018 5.0 Pros Innovation, marketing automation features, user friendliness, look and feel of the software, dashboards, and reporting/queries. Cons We have just started with Virtuous so haven't come across any Cons to this point. The only negative so far is that our estimated conversion time is a bit longer than originally expected. Review Source RC Randy C. Research and Analysis Associate Religious Institutions Used the software for: ### "Virtuous has insightful features that make it easy to track overall user engagement with the organization, not just donations." June 21, 2018 4.0 Pros Love the dashboard. It displays everything I want to see in a format that places the most important things where my eyes look first. Cons Reporting features are confusing to use. I was told I could use any existing fields to customize reports, but it wasn't that straight forward when I went to go do it. Review Source MS Meghan S. GA- Programming Philanthropy Used the software for: I used a free trial ### "Virtuous" August 8, 2018 4.0 Pros We went through the free trial and loved this CRM! Really liked that it was tailored towards non-profits. Cons We are still fairly early on in our organization so we decided to look around for cheaper options, for now. Review Source Similar Products Featured