# Less Paper Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Less Paper Software - reviews, pricing plans, popular comparisons to other Maintenance Management products and more. Source: https://www.capterra.com/p/158852/Less-Paper --- # Less Paper Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Less Paper ## What is Less Paper? Less Paper Co. creates custom-built field service management, maintenance management and scheduling systems to help field service businesses become more efficient in the office and the field. Because we custom build every system to each specific clients needs we can offer all of the features that you want and need in a work order system that some of our competitors can't. ## What is Less Paper used for? [Field Service Management](https://www.capterra.com/field-service-management-software/)[Carpet Cleaning](https://www.capterra.com/carpet-cleaning-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/) Overall rating Based on 30 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $120 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Less Paper alternatives Highest Rated [4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (408)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (151)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/158852/Less-Paper/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 5.0 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Scheduling 5.0 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Contact Database 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Work Order Management 5.0 (4) 125.00% of 4 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Calendar Management 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Customizable Forms 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information Less Paper 183 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle A record of all activities within the system, including user access, changes made, etc. Automatically create schedules based on business needs or employee availability and qualifications Data is backed up automatically to prevent data loss Scan barcodes to ensure accurate pricing and label tracking Identify and track items using barcode tags or RFID (radio-frequency identification) tags Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Schedule the calibration of instrumentation and maintenance requirements Tracks all change orders submitted across projects and updates the budget to reflect the most recent costs Schedule, track and record applications of chemicals such as fertilizers, pesticides or herbicides Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Leave comments and notes on documents for others to view Specialized for organizations who focus on commercial projects and processes Designed to serve commercial properties For commercial and industrial purposes Manage and track all internal and external communication conducted via calls, email, text, or chat Record and track all relevant internal and external communications Track and manage adherence to policies for any service, product, process, or supplier Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. Track, store, and access client contracts or licenses Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) Collection of data related to the costs associated with various items, products, services, or activities Forecast the cost and resources required to complete a project Process to track, record, and analyze expenses that occurred over the entire duration of a given project Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions A website or login for customers to access information Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Accept and process credit/debit card transactions Electronic signing method that validates the authenticity and integrity of a digital document Manage sending personnel and resources to a site as needed Convert paper files into digital images Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Estimating software designed for electrical businesses Digital forms that are shared and accessed online Electronically collect payments for goods or services Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Track employee schedules, availability, and performance across projects and tasks Assign working shifts or tasks to employees based on their availability Manage procedures that ensure organizational equipment remains in working condition Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed Track the location of specific equipment at all times Estimate expected cost based on various factors before a project begins Monitor and record expenses such as purchases or charges incurred Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Store and access documents, forms, and photos in one centralized place Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history Management of commercial motor vehicles for work-related purposes Designed to be used by carpet cleaning businesses Primarily serving commercial or industrial locations needing electrical work Intended to be used by field service companies Serves handyman professionals Software designed specifically for HVAC companies For janitorial management, platforms, services, etc. Specifically designed to meet the needs of lawn care businesses Software is designed specifically for use of locksmith companies Intended to be used by pest control companies Serving plumbing industry professionals Specialized for organizations who focus on residential projects Visualize locations on a map System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Track grounds activities done in the field Information, data and reports that are being tracked over time Process images and automatically scan for data Overseeing and coordinating instructors or educators within an educational institution, training program, or online learning platform Create checklists and to-do lists that can be marked during inspection Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Track interaction history by documenting conversations for contacts Monitor product stock levels Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Manage irrigation equipment and trends Calculate total itemized costs, including initial costs and any changes Manage and track all job information and associated tasks Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments Track and visualize the status of an ongoing job and the time spent on tasks or projects Establish procedures for monitoring locations of keys Track, manage, and standardize customer rates for services performed by technicians Edit images and create drawings with computer-aided design (CAD) tools Store information about leads or contacts and track, manage and nurture them throughout the sales process Identify the physical location of an individual, asset, device, etc. Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Generate and send material orders from estimates directly to suppliers Communicate using messages within the system Access software remotely via mobile devices Notifications via mobile devices Access the system via a mobile application Clients can submit payments via mobile devices Capture signatures via mobile devices Manage and support multiple locations Book meetings and appointments through a website or digital platform Accept and process online payment transactions Track/log the amount of time employees worked per job using a timer Swipe a credit card or manually process payments while with the customer in the field Accept, record, and reconcile financial transactions Manage employee salary processes, data, taxes, and records administration efficiently Manages, automates, stores, and tracks permits to ensure regulatory compliance for multiple industries Manage inventory based on different requirements of individual work orders Track the amount of pesticide inventory used on jobs Capture photos for any type of use case Photos/Images Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Reporting on how each user, task or process has advanced since its initiation Plan and coordinate all the resources, costs and time needed to execute assignments Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints Monitor the progress of projects from start to finish Estimate or forecast of a future scenario based on the study of present trends Analyze floor plans to generate workflow Create proposals based on costs of labor and materials Create, send, and track purchase orders and their statuses Track and manage all activities and tasks necessary to maintain a desired level of quality Integrates with QuickBooks Generate quotes or estimates for customers Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Schedule repeating appointments based on a duration of time Generate recurring invoices Managing orders that a customer purchases repeatedly and regularly Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data For residential properties Initiate collection and analysis of known risks Set & manage permission levels based on user roles and restrict access to only authorized individuals Finding the most optimal routes for drivers based on various factors and constraints Plan daily routes to optimize employee scheduling and provide directions Reports specific to sales analysis for trends and strategies Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Track work performed and resources used for past customers, sites, or assets Send messages via SMS Track the status over time for a request, process, asset, or transaction Track information, qualifications, and contact details of subcontractors Manage all supplier data and operations Gauge satisfaction and receive information for improvement and success Measure digital plans to calculate labor and materials needed Create, manage and track all task activities and progression Track and manage the scheduling of tasks Organizing a group of people to accomplish a task Oversee technicians and track their assigned work orders Set up connections to third-party platforms to improve business processes Log and record hours worked and costs spent to assist in billing and invoicing Measure and track time including hours worked and paid time off (PTO) Track the amount of time spent on a job or task Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Interact with data visualization elements, such as charts and graphs, to drill down into data Track the duration and expiration of warranty as well as any obligations under that warranty Create a new work order Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.8 (30) 4.8 Based on 30 reviews ## Pricing Value for money 5.0 (28) [View pricing plan details](https://www.capterra.com/p/158852/Less-Paper/pricing/) Small Business $120.00 Flat Rate,Per Month It includes: - 100% Satisfaction Guarantee - 100% Custom-Built System - 2 Hour Free Monthly Development Hours Towards Changes & Additions - All Features Included - Bug Fixing - Help & Support - Initial Set-Up Fees - Live Training On Location - Live Training Via Screen Share - $12 Per Month for Additional Users Value for money 5.0 (28) 5.0 Based on 28 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (28) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (28) 5.0 Based on 28 reviews ## User reviews Overall rating 4.9 Based on 30 reviews Filter by rating 5(27) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DC Dean C. Owner Consumer Services ### "I am a fan of Less Paper Co." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 20, 2025 Overall very happy. I did a lot of research to find the right company to design a custom program. I was very specific in what I wanted and they were able to do that and more. Pros Customer service was FANTASTIC! End result is a great piece of software that we continue to improve. Darren and his team are very responsive and knowledgeable. Cons Honestly I don't really have anything bad to say. It probably took longer to build the software than we had hoped but in the end we couldn't be happier. Switched from [Excalibur WMS](https://www.capterra.com/p/14208/3PLink/) Software I was using was no longer supported Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KC Karen C. Office Manager Consumer Services ### "Better Than Imagined" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 14, 2025 I'll be honest, this was a difficult transition but I'm so glad we chose to go with Less Paper rather than the big "one size fits all" kind of company. This software is better than anything I could have imagined. It's so specific to the details that we wanted/needed/required, and there wasn't anything we asked for that couldn't be done. \[sensitive content hidden\] found a way for every request - specifically - we needed a caller ID integration that very few of the big guys offered unless you went with their VOIP phone systems. \[sensitive content hidden\] found a way to utilize the caller ID we had been using previously and it works perfectly. No need to change VOIP provides. Pros I am thrilled with Less Paper's ability to create a software system designed specifically for our small business. Custom is exactly what Less Paper is! We're a small family run business and had been using the same scheduling software for 20+ years. When we found out it wasn't going to be supported any longer, our search began. The big cookie-cutter scheduling programs offered too much but were lacking in other areas. With Less Paper we were never told "no, can't do that". They figured out a way and made it happen. I appreciated \[sensitive content hidden\] 's professionalism through the whole process - even when things were challenging - he stayed positive and kept pushing through for us. Cons Now that we're nearly complete with the process, there isn't anything I'm not happy with. In retrospect, I think we went live with the new software a bit too early. My husband and I were not prepared for how challenging the whole process would be - we had to really think about our procedures and relay them to \[sensitive content hidden\] in an accurate way so the end result would be what we wanted. Switched from [Excalibur WMS](https://www.capterra.com/p/14208/3PLink/) Our old software was windows based and no longer supported. Alternatives considered [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reasons for choosing Less Paper Less Paper could make caller ID integration work for us. They could also simplify the program we needed - eliminating a lot of unnecessary extras that our business doesn't need. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. YS Yusuf S. Owner Health, Wellness and Fitness ### "Essential For Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 19, 2024 My overall experience with Less Paper is that its a "Highly Recommended" for me because it helped increase efficiency for my entire team & more. Pros What i like most about Less Paper is the ability to help your business not only become paperless but to be able to reduce costly mistakes, create work orders, scheduling, reporting and much more. Cons What i like least about Less Paper is it the price could be cheaper or at least a 1st month trial. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DL Doyle L. Finance and Business Process Development Business Supplies and Equipment ### "Fantastic Product and Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 15, 2024 Fantastic! The Less Paper team is responsive and knowledgeable. If we dreamed it up, they were able to provide it. \[sensitive content hidden\] is very knowledgeable and having originally developed this out of a need for his families business, he genuinely understands what makes this type of system beneficial to similar businesses. We looked at many other options and no one could get close to offering what Less Paper offers. All of the out of the box options offered limited customization at many times the price and the fully customizable options like Less Paper were far out of our budget. Pros Customization, pricing, support, continued development. Nothing else out there offered full customization at these prices. \[sensitive content hidden\] understands the service and repair industry and had a solution for everything we needed. Cons Nothing to list at this point. We were initially concerned about long term stability with Less Paper being a smaller company than many of the large box options out there, but after contacting several referrals we were comfortable moving forward. Alternatives considered [Commusoft](https://www.capterra.com/p/149651/Commusoft/) [Jobber](https://www.capterra.com/p/127994/Jobber/) [Workiz](https://www.capterra.com/p/147525/Workiz/) [Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/) [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reasons for choosing Less Paper Fully customized system at a lower price point than minimally customizable alternatives. \[sensitive content hidden\]'s Knowledge of the industry needs and programing expertise. Excellent feedback from all of the business references we contacted. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JR Josh r. General Manager Consumer Services ### "Perfect System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 24, 2024 Pros To say this is a perfect system is not hyperbole. \[sensitive content hidden\] and his team do a great job tailoring this system to you specific needs. We went from system to system for years trying to find something that worked like we wanted while having to mold operations to fit within each systems capabilities. After finding nothing that worked the way we wanted we finally found Less Paper. A system that tailors itself to your individual business operation. Setup was very quick and easy and service has been nothing short of excellent every step of the way. Cons Literally nothing. \[sensitive content hidden\] and his team were able to make this system do anything we wanted to there is nothing not to like. Switched from [Walkabout](https://www.capterra.com/p/133445/Walkabout/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BC Brittany C. CEO Automotive ### "Great Experience and Top Quailty!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 17, 2024 Pros They built my company a scheduling and dispatching software that I am in love with especially with how customizable and flexible they were! Their customer service is phenomenal and made everything seamlessly smooth! Cons I did not have a bad expierence with anything involving them this far! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 19, 2024 Thank you for your kind review, Brittany!  DD Daniel D. Owner Farming ### "Makes my life easier " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2024 Best decision I made. Definitely help organize my business and my productivity. Pros Online system able to use on phones right away. No delay and user friendly especially for someone like me who isnt computer savy Cons Time cards having to adjust because guys forget to clock in. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 19, 2024 Thank you for your kind review, Daniel. We will reach out regarding options we have to help with ensuring your techs don't forget to clock in for the day.  WR Will R. President Consumer Services ### "Great software and service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2023 They have been great to work with, from the first call to the go live date Pros The ease of building a custom system that operates the way we need it to Cons None really, if there is anything you do not like you have the capacity to change it Switched from [Walkabout](https://www.capterra.com/p/133445/Walkabout/) We wanted a custom system, that would do what we needed it to do rather than us changing what we do to conform to the limits of the software Reasons for choosing Less Paper We wanted a custom system, that would do what we needed it to do rather than us changing what we do to conform to the limits of the software Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 19, 2024 Hi WIll, thank you for your kind review! Chris K. COO Construction ### "Talented app developers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2023 Excellent, responsive company to work with Pros They were very responsive to our needs and built us exactly the app we needed Cons No Cons. I did not see anything that made us think twice Switched from [Connecteam](https://www.capterra.com/p/153140/Connecteam/) Needed a more flexible solution Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 11, 2024 Hi, Chris - Thank you for the great review, we really appreciate it. And thank you for the referral you sent us as well!  EB Elena B. Teacher Education Management ### "Green and sustainable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 6, 2022 Pros I love this product because it is sustainable and reduce the use of paper. You can see easily your documents storage in your smartphone. Cons I enjoyed all the functions of this application Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MK Maria K. Service Manager Construction ### "Can Customize Anything" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 20, 2021 Do to our niche market, the work order management software we researched weren't quite right for us. We decided to use Less Paper so we could customize the system to our needs. They were very helpful during the development process, which included weekly meeting reviewing the different modules as developed and made revisions as needed. The team really made an effort to ensure they built a system that would work for us. And as we've been using the program, the support team is very responsive with additions/revisions that fine-tune it. We are able to easily enter work orders, dispatch, quote and invoice now and are able to easily see our customer's history. Pros The software is very user friendly and intuitive. And the Less Paper team was very helpful and created a system that accommodates all of our special needs. Cons Customization takes time. Due to all of our special requests, it took a while for the software to be developed. Additional significant changes can also take a bit of time to be developed. Reasons for choosing Less Paper Our business has some very specific needs that were not available from any other work order management system. Less Paper was able to accommodate every request we had to make the software work for our unique requirements. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB Mark B. owner Construction ### "Awsome product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2020 I would highly recommend Less Paper for your development of software for your needs. Pros I have been looking for a long time for a company that will work my company's needs. Most other developers want to question my decisions as a owner or try to talk me out implementing changes in the software that I have asked for because it may be difficult or they just don't want to try. As a owner I love to discuss my decisions and collaborate together as a team and that's what I get with Less Paper. They are on my level when it comes to wanting the software to be a perfect. Cons I'm not sure I have any cons since every request I have made from Less Paper has been met with acceptance. Reasons for choosing Less Paper Wintac was not able to adjust their software for my company's needs and Wintac seems put out that I asked to change certain features. I felt like they were making excuses to not change their software and wanted me to just except their software's shortcomings as normal. They asked me as the owner of my own company to change my business work flow to make it fit into their software. Pfft. Who does that? Imagine if an employee of mine asked me to change my business hours of operation to fit their sleep schedule. I paid for their product and never was able to use it. Their $2500 install disk just sits in a box of other worthless investments that I wish I'd never invested in. Less Paper has been more than helpful in making sure my business is taken care of while using their software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Gregory M H. Director of Administration Non-Profit Organization Management ### "Stop looking...You've Found The Best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 22, 2020 Working with \[SENSITIVE CONTENT HIDDEN\] in developing a work order software system for our organization has been one of the most positive and productive processes I have ever undertaken with a vendor. From the start, our experience with them has been everything we expected. First and foremost, \[SENSITIVE CONTENT HIDDEN\] are uncommonly pleasant to work with – I could go on about how willing they are to problem solve and provide solution after solution, all the while staying positive and patient. As a technology “spectator”, I knew what I wanted our system to do but had a hard time translating that into the technical language they would use to execute, but never once did they make me or my team feel “tech-dumb” or use their knowledge to achieve a benefit for themselves. Their honesty and their genuine desire to work on behalf of our needs was…just incredible. They stand alone as vendors that I trust completely. Secondly, our organization sought to develop a work order system for our entire organization to use, in order to request, execute, and track the many various requests that come to our events, facilities, marketing, development, purchasing, finance, and HR teams. This was a behemoth of a task in my mind but Less Paper made it look easy (though I’m sure they might smile at that!) While we are still in beta as of writing, the product so far is exactly what we wanted without anything superfluous. The environment is intuitive and clean and aligns nicely with other common platforms that people a Pros Ease of use, and total customization. Whatever you want, you get! Cons No cons - that's the honest truth. If a con ever existed, I'm pretty sure Less paper Co. could work to fix and remove it. Reasons for choosing Less Paper See above! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HC Hilario C. Manager, Service Administration Machinery ### "Berg Chilling systems Inc" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 7, 2020 \-Very good customer support - Willing and able to make changes to the system Pros \-System is very customizable. -Links to Quickbooks -Tablet and phone compatibale Cons \-web-based rather then app based means sometimes data is lost with a bad connection (Less Paper has added some functionality to minimize the occurrences) Alternatives considered [RazorSync](https://www.capterra.com/p/130989/RazorSync/) Reasons for choosing Less Paper RazorSync couldn't accommodate our Service Report needs and functionality. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Commercial Manager Consumer Services ### "Great Software with Great Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 11, 2019 Pros The software was easy to navigate when first using it. It is nice how quick the support to add, change or delete a feature is. Cons The only negative I have ran into with this software is when the software is getting worked on, it causes issues for the users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 12, 2019 Thank you for the review and kind words! We've recently built in "development" mode to prevent any issues for users when working on live systems. All development is done on a copy of the system completely separate from the live one. Once development is complete and tested we push the changes to your live system so you should see improvement in that regard. Thanks again! JS jennifer s. owner Telecommunications ### ""make my own"" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 18, 2019 These guys have been totally GREAT to work with! I feel like I am constantly emailing and bugging them about something but they are always quick to respond and usually fix any issues right away. I started searching for a "mobile type" service app to help my business become more efficient. After looking at things for about 6-8 months (there are tons of things out there!) I finally decided to just "MAKE MY OWN"......most of those programs are very big and cumbersome and all inclusive....full of things that I know my guys will NOT use on a daily basis. too much stuff and steps to make a simple work order. sooooo......Less Paper Co. was the perfect option to just create a simple, useful program to enable me to keep up with techs, work orders, locations, checking in on job sites, etc.....just makes my whole work flow a little more organized. The guys at Less Paper Co. have been able to write just about anything I need. we are working on attaching inventory items with serial numbers now to help my front office keep our inventory more up to date! they are really an easy, great group to work with! Pros it is totally customizable....I have been able to ask for several things and these guys write it into the program just like we need it to work. very specific for your needs Cons I LOVE the software but HATE QuickBooks! I have had more issues trying to make QB work how I need it to for my billing.....so maybe the link between the two is a little quirky sometimes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DC David C. operations Transportation/Trucking/Railroad ### "Fantastic company, Superb customer service, best in the industry" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 29, 2019 Pros \-customer service -unbeatable customization -lighting fast response times -the team there listens and also participates in the design of the system you need. -just a all around fantastic team Cons i really haven't found any cons they have been able to bring any ideas i have to life. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH John H. Vice President/ Co-Owner Security and Investigations ### "Less Paper Company Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 24, 2019 We are a service company that used paper service tickets on a daily basis. With Less Paper we have gone 99% paperless. From creating proposals to invoicing to syncing to Quickbooks it's all automated. The build team took the time to find out how our business runs and what services we provide and they built the software to match us. We had previously tried other similar products but they wanted us to change how we do business, this does not happen with Less Paper Company. Pros Answer all your questions Everything is upfront Great Tech Support The software build was custom to my business Cons None; the software is custom so they can do anything your business needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CK Chaya K. Director of Operations Construction ### "Less Paper: More Efficiency!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 10, 2019 The team at Less Paper Co. has been a pleasure to deal with. Our company has felt like they're almost our in-house developers as they've been really devoted to making the end product meet our service goals. Pros Completely customizable and catered to our service order business. The program created by Less Paper Co. has more than satisfied our not-so-computer-savvy customer service staff, who need a system that's very accessible and logical. The platform allows users to enter service items from multiple screens and searches, with very few clicks. They created an excellent dashboard for us that's truly functional, and also made a scaled down version for our vendors with just what they need to access. Most of all, we love that the program easily supported our need for emails and reminders to our customers. And the support has been amazing both in turn-around time, as well as understanding our needs. Cons Perhaps I'd like to see more real estate on the screen and have a way to more easily maintain multiple tabs open simultaneously. We really haven't found any issues or glitches with the program so far. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AH Artin H. Vice-President Construction ### "Awesome Customization" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 1, 2018 They are extremely prompt at responding to requests. They are very smart and knowledgeable in executing whatever you ask for. Nothing is too big or small. Pros They are able to customize everything to the way we want it. Whatever we can dream, they can do it. Cons There isn't something that we like least about this software. Whatever we've wanted, they've done, and it's even gone beyond expectations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Managing Director Construction ### "Less Paper is a great company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 30, 2018 Overall experience has been nothing but positive. When I have an idea for a new function, Less Paper's development team gets right on it and works it out for me. And on the rare occasion when there's an actual software 'bug' they get on it immediately and fix it in under one hour. Amazing service! Pros The software is completely customized to our operation. Less Paper has worked with us to improve our work flow and digitalize all aspect of our work order process. Cons That I didn't get it sooner, mostly. It is web based, so a good internet connection is a must, sometimes that's an issue in my area. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KB Kathy B. Administrator Machinery ### "Best kept secret" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 17, 2018 Efficient product that interfaces with our billing/invoice system, excellent customer service and product quality. Has reduced our time/cost of invoicing to our customers. Pros I wish our business converted from paper work orders to Less Paper - it has saved hours of manual typing and improved efficiency within our business where our customers are getting their bills quickly and accurately. Cons At this time, there is nothing that I can say is our least since whatever we bring the team, it is addressed and very timely. Could not think of a better company to partner with. Very satisfied with their work ethic, customer service and quality of product. Extremely satisfied. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Administrative Assistant Hospital & Health Care ### "Less Paper lives up to its name!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 4, 2018 Pros Our department has been able to save time, money, and resources by using Less Paper. Our employees are much more efficient by allowing the software to take care of the tedious work we used to have to do on our own. The software is very customizable which was a key factor in our decision since each service works differently. Cons It took a little while to learn how to use but customer service was always available and more than willing to help with every need. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jackie A. Business Process Strategist Management Consulting ### "Amazing experience from start to finish. Customer service has been fantastic, communication great." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 30, 2018 Saves a lot of time and helps to streamline core operations. Aids in customer communication. Pros It's fully customizable so it can be tailored exactly to the needs of the purchaser and the price point is amazing for custom designed cloud-based software. I love that the company purchasing can use their own language to set up various areas of the system, it integrates with Quickbooks Online seemlessly and has a really simple interface that even the less tech savvy can navigate. Cons It was tough to get a feel for the software when there was no demo available. Also, an app would be great but being that it's custom-built that would put costs up. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 1, 2018 Hi, Jackie - Thanks for the review! We do have native apps in development for Android & iOS that are wrappers for our custom systems to allow our clients easier access to their systems and to provide more features. We'll reach out when they're available! Thanks again! - Darren Jett Doug W. President & CEO Construction ### "It's hard this product in only a few words. These guys are hands down THE BEST. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 21, 2018 Increased ability to schedule, provide a visual tool to our field employees that allows them to see where they are working in the near future and also to be able to instantly create a work order for emergencies that pop up. Since one aspect of our business is storm restoration and disaster recovery for private clients. We were challenged recently with (3) severe storms in a 2 week window. While our line crews were out working for public utilities, we were able to log in client info, do damage assessment and provide detailed work orders with pictures to our field crews. Once our crews were released by the investor owned utilities we turned them loose on the private work. The results were the most productive restorations for private clients we ever had. Our General Foremen could see the work schedule and assign crews to specific tasks (such as hauling utility poles, setting poles and stringing cable) by geographic areas. Being able to track materials used and tying them to inventory helps us be ready for the next storm by generating low inventory warnings and also assists us in creating accurate billing documents along with employee time sheet and equipment tracking. This in turn will generate simplified, more accurate billing and ultimately quicker insurance claims for clients which turns into better cash flow for us. One the daily work order side we are using the system to manage a multi-million dollar project for Metro North Railroad that involves a specific work plan for over 120 sites. Each location has been loaded into our system and has a site specific work plan with plans and documents attached. As the locations are scheduled with the Railroad, they are placed on our schedule and instantly give our field crews all the required work plan and safety documents required AND allow us to collect signatures. We plan to add our tailboard safety meetings to the system shortly and have already spoken to the team on how to implement this. Pros A TRULY customized product built for your specific needs. In the development phase- I had a laundry list of things I wanted to able to do and within a few emails back and forth with Darren we had pretty much addressed all my concerns and they were able to accommodate everything I need. Even on the on-going basis- we discover things we forgot or neglected to consider and within no time at all I get an email telling me they have a solution and when it will be implemented. I looked at many other SAS vendors and all had "one size fit's all" products or required me to buy expensive add on modules to get the software to perform as a I needed. With Less Paper, I was able to specify what I needed, what I didn't and it was all implemented in a timely, professional manner. These guys know what they are doing, they work hard at it and they are always there to answer my questions or help me with my next "do you think we could do this?" moment. I really can't say enough about this product. It's like having a magic wand and being able to create whatever functionality you can dream up. If you are looking for a reasonably priced, CUSTOM product that allows you to make changes and updates as you find the need for them, this is your product. Cons Probably the only thing I can say that I don't like is the fact that the screen on a tablet doesn't render the same way it does on a full size computer screen (which is really typical of all mobile applications- not just this one). Sure it would be nice to have the screen look the same on your PC as your foreman's iPad but it's really just a matter of getting used to. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 26, 2018 Thanks for your kind words, Doug! Please let us know if you have any changes or additions you would like in the future. Popular comparisons [Jobber vs Less Paper](https://www.capterra.com/compare/127994-158852/Jobber-vs-Less-Paper) [FieldPulse vs Less Paper](https://www.capterra.com/compare/153475-158852/FieldPulse-vs-Less-Paper)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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