# iMIS Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is iMIS the right Membership Management solution for you? Explore 112 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/15885/iMIS/reviews

---

iMIS

4.4 (112)

[View alternatives](https://www.capterra.com/p/15885/iMIS/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Reviews of iMIS

Ease of use

4.0

Customer Service

4.2

## Pros and Cons in Reviews

RA

Rita A

Manager, Membership and Meeting LogisticsNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years.

“iMIS provides a solid, all-in-one solution for managing memberships, tracking data, and reporting efficiently.“

March 12, 2026

KG

Keshia G

Project LeadNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years.

“This has caused headaches when updates occur and when we need assistance.“

September 23, 2025

JW

James W

Director - IT and Database ManagementNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 6-12 months.

“We chose iMIS because, unlike some other association management systems we reviewed, it would let us customize the database and business processes to fit our needs.“

October 3, 2025

Mark F

IT ConsultantHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years.

“Some inconsistencies in interface make it not always user friendly.“

September 21, 2025

KG

Keshia G

Project LeadNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years.

“Our organization adopted iMIS to replace our outdated Microsoft Access database and bring our data management into the 21st century.“

September 23, 2025

JT

Jon T

System Development and SupportAccounting, 11 - 50 employeesUsed the software for: 1-2 years.

“The page loading speed is relatively slow compared to the SASS applications.“

May 9, 2024

JW

James W

Director - IT and Database ManagementNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 6-12 months.

“This allows us to make better business decisons and communication plans.“

October 3, 2025

NM

Nikki M

Database and Website ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years.

“In my opinion, it's not user friendly, and it's difficult to navigate if you're a beginner learner.“

May 29, 2024

## Showing most helpful reviews

Showing 1-25 of 112 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Mark F.  
IT Consultant  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great for Complex Organizations."

September 21, 2025

4.0

We have used it for about 15 years and with each release it gets better and better. Although expensive, it is the only program we have found that can handle the complexity of our organization without choking.

Pros

Flexibility for use with complex dues and membership structures. Powerful Query engine and reporting capabilities. Good customer support and a good network of experts to help through sticky situations.

Cons

iMIS has a very steep learning curve. Some inconsistencies in interface make it not always user friendly.

Review Source

Response from Advanced Solutions International

September 23, 2025

Thank you for sharing your detailed feedback and for being a long-time iMIS user, Mark! We’re glad to hear that the flexibility, reporting power, and support resources have been valuable for your organization. We understand the learning curve can be challenging and appreciate your patience as we continue refining the interface to improve usability. Your perspective helps us keep making iMIS better with each release; thank you again!

JW

James W.  
Director - IT and Database Management  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "iMIS Engagement Management System"

October 3, 2025

5.0

There is a very large support network for iMIS users. There is a very active user group, and ASI provides excellent online documentation and training resources.

Pros

We chose iMIS because, unlike some other association management systems we reviewed, it would let us customize the database and business processes to fit our needs. We also found the ability to integrate iMIS with MailChimp and other 3rd party applications very useful. We have been able to consolidate several different databases into a single source of data. iMIS also allows us to track the engagement of our members using criteria that we have established. This allows us to make better business decisons and communication plans.

Cons

iMIS has a fairly steep learning curve, but there are several consulting services available to assist with training and implementation. In addition, the online documentation for the product is excellent, and there is also a training portal with in-depth classes available.

Alternatives considered

[Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)

Reason for choosing iMIS

Cost, and flexibility of the product to match our business processes.

Switched from

[Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)

We wanted to consolidate all of our separate databases (mailing lists, donors, membership) into a single system.

Review Source

Response from Advanced Solutions International

October 8, 2025

Thank you for sharing your experience, James! We’re glad iMIS has helped you customize your database, integrate with tools like MailChimp, and bring your data into one system to better engage members. We’re also glad our training and user network help teams unlock iMIS’s full potential, and we’re excited to keep making iMIS even more powerful for organizations like yours!

VR

Verified Reviewer  
Manager, Membership and Meeting Logistics  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Comprehensive Platform for Association Management"

March 12, 2026

4.0

iMIS provides a solid, all-in-one solution for managing memberships, tracking data, and reporting efficiently.

Pros

iMIS makes membership management and reporting simple, efficient, and easy to use for the entire team.

Cons

iMIS does not currently offer a feature for members to download or access their receipts directly online.

Switched from

[ExpoPlatform](https://www.capterra.com/p/152898/ExpoPlatform/)

Service provider retired and closed the business

Review Source

George R.  
Vice President, Technology Solutions  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Former leader in the field, past its prime."

June 2, 2020

3.0

Most of my experience has been moving clients off of iMIS onto more modern cloud based platforms. If you have it, that is great, but they are still not ready to be considered a cloud based solution as of 2020.

Pros

iMIS had just about any future you need, and if it doesn't have it, there is a vendor that has built an interface to provide the functionality you need.

Cons

Configuring and using the product can be a pain. Everything goes through a reseller, creating a layer between the customer and supplier. This added layer increases markup, and also encourages consulting expenses by the retailer. Old model that does not work for the non profit industry.

Review Source

KG

Keshia G.  
Project Lead  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Highs and lows"

September 23, 2025

4.0

iMIS has helped our organization modernize and adapt to the demands of the 21st century. With this platform, we can effectively meet both our own needs and those of our clients. Personally, using iMIS has broadened my technological skills and increased my value within the company.

Pros

Our organization adopted iMIS to replace our outdated Microsoft Access database and bring our data management into the 21st century. This management system has enabled us to collect data seamlessly and has provided the flexibility to customize the platform according to our specific requirements. Additionally, iMIS integrates effectively with third-party applications and offers support for open APIs.

Cons

While iMIS generally handles a wide range of functions, from membership and donations to certifications and events, our organization has customized the system so much that it's not being used for it's initial intention. This has caused headaches when updates occur and when we need assistance.

Switched from

[Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/)

We needed to adapt to the demands of the 21st century.

Review Source

Response from Advanced Solutions International

September 29, 2025

Thanks for your thoughtful review, Keshia! We’re happy iMIS has helped modernize your data management and support your organization’s unique needs. We appreciate your feedback about customizations and updates - it helps us improve the platform and support experience. We’re grateful for your partnership and look forward to continuing to support your success with iMIS!

JR

Jim R.  
IT Manager  
Public Relations and Communications  
Used the software for: 2+ years

### "Easy to implement and use, IMIS allows us to manage our members intuitively"

January 31, 2025

5.0

IMIS provides us with secure data management. It is easy to manage users and members alike. We can automate many routine tasks such as invoicing and reporting, as well as member joining and renewal processes. We have seen a big reduction in manual effort required of our staff, thus saving us time and resources. All of this allows employees to focus on more strategic tasks.

Pros

We have seen a drastic reduction of manual tasks. The automated processes allow us to spend time on other work. Also IMIS can integrate with many other products which is also a great time and effort saving for us. The online help and videos are superb and we have now incorporated them into our own new staff training.

Cons

It can be a little frustrating to have to pay for different modules, on top of the already high licence costs. We recently moved from 2017 to EMS and some functionality is no longer available.

Switched from

[Integrate](https://www.capterra.com/p/128520/Integrate/)

Our previous system (INTEGRA - not available from the drop down above so I had to choose a random one in order to continue) had become dated and wasn't flexible. We looked at several alternatives and IMIS seemed to be and has proven to be a good fit for us

Review Source

GO

Gregory O.  
Database Administrator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "iMIS is gREAT!"

July 29, 2025

4.0

I started working with iMIS in 2022 and have been overall happy with the system and the options it offers our organization. It has many of the tools needed built into the system and there are new features being added that are requests from the community.

Pros

Versatility and 3rd party development options. System can be tailored to your needs and has very well organized examples and templates to follow.

Cons

As with any highly customizable software, configuration and procedures can be difficult at times. While administration tasks are not a heavy lift, there are some that need many checkboxes checked to get the job done.

Review Source

Response from Advanced Solutions International

August 14, 2025

Thank you, Gregory! We’re glad iMIS’s versatility and customization options have supported your organization’s needs, and we appreciate your feedback on configuration. It’s great to hear you’ve found value in the tools, templates, and community-driven enhancements since 2022.

BJ

Brock J.  
Manager, Web Content and IT  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Exceptional software for associations"

December 13, 2024

5.0

I've worked with iMIS for 3 years now. I recommend the certification programs as a great way to gain an overall understanding of the system.

Pros

iMIS is an incredibly flexible solution for any association. Supported by a passionate team and partners, you really can't go wrong implementing iMIS.

Cons

There is a little bit of learning required to get started. Once you get the basics it all begins to make sense. Documentation and support are first rate, so you won't have any trouble.

Review Source

KS

Karina S.  
Membership Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "membership manager"

January 22, 2025

5.0

very satisfied. It's easy to learn and the Tech support team are amazing.

Pros

There is so much you can do and it's always evolving.

Cons

communication templates are not searchable.

Review Source

TB

Theresa B.  
Membership Manager  
Education Management  
Used the software for: 2+ years

### "5 stars for iMIS"

December 12, 2024

5.0

We are very happy with iMIS. Its reliability, customization, intuitive design, and customer support make it an invaluable asset.

Pros

Very easy to use and straightforward. We use iMIS for just about everything - membership, event registrations, orders, advertising, programs. We love that it is very customizable to meet our needs.

Cons

Reports and process automation are kind of hard if you aren't familiar with IQAs. But once you do a few, it's easy.

Review Source

JB

Jacinta B.  
Senior Web Developer  
Non-Profit Organization Management  
Used the software for: 2+ years

### "iMIS - something your association can benefit from "

October 8, 2024

5.0

iMIS has been a great tool for our association. Not only the product, but the community of users and support received is unmatched.

Pros

iMIS helps us connect our members with valuable resources by delivering tailored content, data, and services

Cons

Transitioning staff from desktop to staff site

Review Source

CM

Carlos M.  
National Director of Technology  
Executive Office  
Used the software for: 2+ years

### "Cannot Live Without It"

May 10, 2024

5.0

Overall, our organization enjoys the product and its benefits. Our partners that work with us are always intelligent, full of humor, and very kind. They know the product through and through, and do not try to upsell for the sake of upselling.

Pros

iMIS has changed our perspective when dealing with our membership. The implementation was a growing pain we needed. Our membership profiles are more complete.

Cons

Features of iMIS that require full licensing cause a more expensive spend than we forecasted. It forced a lot of regional overhead to be absorbed by the administration.

Review Source

EP

Emma P.  
Database Coordinator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Practical and reliable database"

June 20, 2023

5.0

Pros

I love that it's web-based! It's also been so easy to share data and teach staff to use Staff Site.

Cons

The transition time between upgrades - because of our level of customization, the time to get to EMS is longer than other groups.

Review Source

KC

Kimberly C.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Robust EMS that is still manageable even for small-staff associations."

August 16, 2023

5.0

Our experience with iMIS has always been very positive. iMIS staff are very responsive when we reach out, and proactively contact us periodically to make sure we are doing well and don't have any questions. We also love our iMIS partner, ATS.

Pros

I love being in the cloud and never having to plan for an upgrade again!! We are always on the most current version of the software and we couldn't be happier!

Cons

We're pretty satisfied with this product and haven't found a competitor that can better handle our needs, regardless of price point, so we're very satisfied customers.

Reason for choosing iMIS

iMIS has always proven to be the best fit for our needs, regardless of price.

Review Source

VR

Verified Reviewer  
Director of Operations & Technology  
Non-Profit Organization Management  
Used the software for: 2+ years

### "iMIS Review"

November 5, 2018

4.0

The best aspects of this product are the fact that you can generate quick queries on the fly using the built in query system (IQAs). Also with the built-in CMS system, developing an integrated website that is dynamic and fully integrated with the database is much easier. It's also good to have a wide network of developers and third party companies who can also provide support for the product.

Pros

Allows for high level of customization Integrated CMS system for web page development Integrated query reporting system Large number of third party options for expanding and customizing the product SQL access to the database

Cons

Upgrade process is time consuming and expensive Slow development to make this a fully web-based product Documentation is not as extensive as it could be and not geared to novice users

Review Source

MV

Manoli V.  
Continuing Certification Program Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "iMIS"

June 30, 2023

4.0

iMIS has given us more flexibility in retrieving our information as needed

Pros

iMIS allows us to use our data to gain information on which of our doctors need to complete requirements for their Board certification.

Cons

iMIS has been customized to help us do our job. We are not fully using iMIS as is.

Review Source

BA

Barbara A.  
Operations manager  
Government Relations  
Used the software for: 1-2 years

### "The Magic of iMIS"

February 23, 2021

5.0

Overall iMIS is what our organization has needed to be able to bring all of the services we provide to our customers together in one software program, before we had several departments working in different software's trying to function as one, now with iMIS all the departments work within the same software which allows the departments to function more as a combined unit.

Pros

I like the fact that iMIS is such a multi functional entity. The capabilities are amazing and to be able to perform so many different task and functions within one system is ideal.

Cons

As with any and many software products there can be hiccups that makes a task you are trying to perform difficult, for me with iMIS its the payment process for events, every now and then there is an error that prevents it from processing .

Review Source

AM

Alyssa M.  
Support Services Coordinator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Everything you need in one place! "

December 18, 2019

4.0

I don't think I could ever see us switching from iMIS, the fact that there are so many functional options under one roof make it a powerhouse product. It also provides a seemless experience for our members!

Pros

I love that there are so many different functionalities of this software. We use it for our membership, for fundraising, for events, for data collection and there is still so much more that we could get out of this software. It's customizable features are really a bonus and I love that I can share customized data with our board directly in their dashboard!

Cons

I find it a steep learning curve, now that I have worked with the software for a while it's easy but it takes some time. Thankfully there is a supportive community and ample training opportunities!

Review Source

BF

Brenda F.  
Director of Membership  
Non-Profit Organization Management  
Used the software for: 2+ years

### "First Powerful Database I had used."

May 16, 2017

5.0

It was a powerful tool but I have found comparable solutions for a lot less expense than iMIS. With a small staff, it is hard to expend the kind of money you'd need for iMIS.

Pros

Easy to use. Powerful. Did most everything we needed it to do. I was the power user in the office for 10 years. If you know SQL queries, you'll be able to run a lot of custom reports to fit your business needs. After moving to another non-profit, I found that there were less expensive solutions which were comparable or better. No need to spend a lot of money to get what you need for your businesses database and website solutions.

Cons

Needed lots of customization for our use. At the time, was not a database/web platform. I believe it is now with the RISE platform.

Review Source

VS

Valerie S.  
Director of Conferences  
Non-Profit Organization Management  
Used the software for: 2+ years

### "iMIS Software for Associations"

October 11, 2016

5.0

We have used the software for almost 20 years and have recently upgraded to the cloud version. The move from an older version to the current was very easy. Customer Support has been very responsive to our needs.

Pros

The basic functions are included in the general package, but you can upgrade if needed. With the cloud version, as new changes are made they are included at no extra fee. You can access your data and the product where ever you have access to the internet. Works well with most computers as is not actually on your system.

Cons

In using the cloud version if your band wide is not fast or if you have problems with your internet connection you don't have access to your data.

Review Source

RM

Reginald M.  
Director of Technology  
Wine and Spirits  
Used the software for: 2+ years

### "iMIS Review"

October 23, 2018

3.0

We are in a long financial relationship with iMIS and have no way to simply get out but it does what we need with a bit of help from ISG.

Pros

This is a very tough question for me for several reasons. One is that I have no experience with any other product. Two is that at one point when E-Series failed to live up to expectations we brought in ISGWeb to do many of the functions that I like the most. Three we have not transitioned to rISE yet.

Cons

The cost, now I do not know how much other software is in relation to what we get for our money but It seems pretty expensive to do anything and the license fees are high.

Review Source

BD

Bridget D.  
Director of Administration  
  
Used the software for: 2+ years

### "Overall iMIS has been an improvement in our member management software."

January 16, 2018

4.0

Pros

We appreciate that is more robust than our previous system allowing to capture and track additional important data points, as well as keep relationships that we could not keep prior to switching. Although we are not a typical association, we've been able to adapt the system easily for our needs.

Cons

We find that the documentation available can be slight and it feels sometimes like the user end was not considered when doing upgrades. The transition to the staff site has also been difficult as all labels and naming have changed.

Review Source

AR

Amanda R.  
Communications Coordinator  
  
Used the software for: 2+ years

### "Great product"

July 11, 2017

4.0

Pros

Everything in one place - events, member profiles, website; all linked into one. Managing our website is very easy when using the tools given.

Cons

It's easy to make a mistake, but with proper training, runs smoothly. Imis Rise is lacking features that would be very beneficial (document manager icon, for example).

Review Source

LG

Liz G.  
Office Administrator  
Education Management  
Used the software for: 2+ years

### "Lots of functionality for a small non-profit organization"

January 29, 2019

4.0

Pros

iMIS is a one-stop shop for a membership-based organization. Lots of bells and whistles and good educational support to learn all those bells and whistles.

Cons

iMIS has been around for a long time, and as the company aims to make all functions browser-based, many of its old interface (desktop) remain necessary as they have yet to be adapted in a reliable way to browsers. We're not ready to let go of the desktop and won't be for a while.

Review Source

CB

Colleen B.  
Senior Mgr. Ops. & Administration  
Airlines/Aviation  
Used the software for: 2+ years

### "Colleen's review"

October 31, 2018

4.0

I solve information need from our database regarding membership for almost every department within our company. If there is not a way for me to do it myself TS Team assists me.

Pros

It gives you the output you want most times in reports. If you can't get what you need the TS Team helps you get what you need.

Cons

The ASI portion of what is written, old archaic, a staple in the design can cause some reporting to look and act obsolete.

Review Source

Similar Products

Featured