# Cloudbeds Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Cloudbeds the right Channel Management solution for you? Explore 342 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158839/Cloudbeds/reviews --- Cloudbeds 4.3 (342) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 4th, 2026 # Reviews of Cloudbeds Ease of use 4.3 Customer Service 4.1 ## Pros and Cons in Reviews Intuitive all-in-one property management 92% positive reviews out of 98 Most reviewers find ease of use exceptional, highlighting intuitive navigation, simple setup, and user-friendly daily operations. Kira E Executive Assistant, 2 - 10 employees. "Cloudbeds is an all in one system which makes running the day to day operations easy." Opaque and inconsistent pricing practices 56% negative reviews out of 82 Some reviewers describe pricing as confusing, with hidden fees, aggressive sales tactics, and unclear rate structures impacting satisfaction. Kenji I GM, 11 - 50 employees. "Taxes aren't included in payout breakdowns, not sure how that was decided." Streamlined and appealing interface 86% positive reviews out of 29 Most reviewers describe user interface as visually clear, modern, and easy to navigate, supporting efficient workflow. Frequent technical problems and instability 68% negative reviews out of 41 Some reviewers report recurring bugs, outages, and unresolved technical issues, causing frustration and unreliable system performance. Poul T CEO, 2 - 10 employees. "Since November 2023, there have been a lot of blackouts - Almost daily, there are some kinds of technical issues, and monthly, you can expect a blackout that lasts hours. And then there is absolutely no connection whatsoever." Efficient reservation calendar management 86% positive reviews out of 28 Most reviewers appreciate calendar features, noting straightforward booking adjustments, clear views, and simplified reservation handling. Slow and limited email-based support 80% negative reviews out of 25 Most reviewers indicate email support is slow, lacks responsiveness, and often fails to resolve urgent or complex issues. ## Showing most helpful reviews Showing 1-25 of 342 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Christopher G. owner Hospitality Used the software for: 2+ years ### "Cloudbeds exceeds our expectations with SERVICE second to none1" August 20, 2024 5.0 A pure pleasure, start to finish. If you hae a small hotel this platform is for you. Pros It is easy to use on the desktop or mobile.... and the Service is amazing.. Always available. Aways helpful and patient... Always knowledgable... It is this life blood of our small hotel Cons nothing really... it meets all our needs and then some! Reason for choosing Cloudbeds At the time they seemed similar... I cannot speak for HostAway because we didnt go with them but I can tell you how happy we are that we went with ... We also availed of their website service with is amazing and totally intergrates with a dynamic search engine Switched from [BedBooking](https://www.capterra.com/p/153921/BedBooking/) Features and service. Also their OTA Channel Management is the best Review Source Response from Cloudbeds September 5, 2024 Hi Christopher, Thank you for taking the time to share your feedback about how easy Cloudbeds is to use on both mobile and desktop, along with the service. We appreciate it! VR Verified Reviewer Hotel Consultant Hospitality Used the software for: 2+ years ### "Versatile all in One PMS" September 29, 2021 5.0 The overall experience has been positive. I have been operating three small properties proven to be a great solution. Pros The versatility of is very attractive. You are able to add useful modules such as revenue management and housekeeping. Cons It is a bit expensive when you start to add functionality. Some of the modules such as housekeeping and revenue management could be better. Alternatives considered [WebRezPro](https://www.capterra.com/p/113348/WebRezPro/) Reason for choosing Cloudbeds The flexibility of used and its cloud-based nature. Numerous integration possibilities. Review Source Response from Cloudbeds April 25, 2022 Thank you so much for taking the time to leave us such an amazing review. We truly appreciate your feedback and are thrilled to hear that Cloudbeds is serving your business successfully with a centralized platform. This brings us joy and motivates us to continuously improve our system and provide the best experience you can have! HB Henk B. Owner Hospitality Used the software for: 2+ years ### "Looks nice but buggy updates and non existant tech support" July 22, 2025 1.0 Basic functionality ok, but the rest......sucks. Every extra thing you want is an extra fee or even better an external party providing it with another fee.... Pros The onboarding is ok and in the beginning it looks realy nice. Until you start using it....Basic functionality is ok. Cons The customer support sounds really friendly but does absolutely nothing. As soon as a thing is more than a basic problem they do not know how to handle it, create a ticket and that ticket gets succed into a black hole of non existent technical support. Release introduce new problems that never get solved. Bugs in the software are marked as a wish and published on their online community where people can share their wishes for changes. I have never seen any of those request being picked up and translated into an update. Review Source EH Eric H. Owner Hospitality Used the software for: 2+ years ### "Best for independent owners" March 30, 2026 5.0 It's been a powerful tool for our team to scale from one property to four properties. We have the multi-property functionality and it's been game changer. Pros What I liked most about is how incredibly user-friendly and intuitive the platform is, especially considering how powerful it is under the hood. Everything is connected in a way that actually makes sense operationally — from reservations and channel management to payments and reporting — which removes a lot of the friction that hospitality teams usually deal with across multiple systems. Cons Payment processing in developing countries still requires third party integrations, we would prefer to use Payments. Review Source Shen L. Director Hospitality Used the software for: 6-12 months ### "Overall recommended but hope you can make some improvements " October 13, 2019 5.0 Pros the PMS and UX. Easy to use for everyone. Set up is easy and flexible. Integrations are useful Cons the Booking Engine - not flexible enough. PIE - trialled but the rate shopper took the wrong rates, not BAR so rate shopping comparison was useless to us. Switched from [ABS](https://www.capterra.com/p/119017/ABS/) Old system did not migrate guest data and UX was unfriendly - also not cloud based Review Source NB Navraj B. Owner Hospitality Used the software for: 6-12 months ### "Garbage, look elsewhere..." March 11, 2025 1.0 Sales rep are not explicit liars, but are useless to ask questions. Onboarders are the only ones that know the product but your not allowed to talk to them after onboarding. Technical support is trash. Reports are useless. Company is junk. Pros Cleaner ui to read. Nothing else positive to say. Cons Garbage ui experience. Not setup to support basic steps of service for any hotel business. The worst reporting system I have every worked with. Over 50 reports that most cannot date range, give accurate information, and they display as double ledger instead of line items making it infuriating even for accountants. Technical support is non existent. Worked with about a dozen and only of them could actually help with issues. Won’t get a timely response, have to pay extra to get someone on the phone. I am in the process of transferring to a different company. These guys are absolute garbage. Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/) Reason for choosing Cloudbeds Monthly contract and easier user interface to read. Review Source Response from Cloudbeds March 18, 2025 Hi Navraj, Thank you for taking the time to share your feedback. Our Support Team has reached out to you directly. AK Axel K. General Manager Hospitality Used the software for: I used a free trial ### "Great software, awful service" April 2, 2025 2.0 We tried to evaluate three times. We were interested because it's feature rich. However, each time we were met with a sales person that was so awful that we were unable to sign up. Basically, they use dirty sales tactics, telling us we had to sign up that day or else the price would go up by 30%. Pros We got a chance to evaluate and it looked like it was feature rich. Cons Unfortunately we got nowhere with due to their awful sales team. They are rude and condescending. Since sales is very much the face of the company we decided to go elsewhere. I don't recommend doing business with this company. Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Resnexus has too many bugs and had poor customer service. Review Source Response from Cloudbeds May 7, 2025 Hi Axel, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. RM Reece M. Manager Real Estate Used the software for: Less than 6 months ### "Terrible company " February 28, 2025 1.0 1/20 I’d rate them lower if it was possible Pros I didn’t like service at all They lied on several occasions to get my business and after I asked to cancel my first week in (when they doubled the price I agreed to) they refused to refund me Cons Terrible service. \[sensitive content hidden\] refused to honour my requests Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) They lied and said they were better and cheaper Review Source Response from Cloudbeds March 10, 2025 Thank you for taking the time to share your feedback. A member of our leadership team has reached out to you directly JD Julieann D. Director Hospitality Used the software for: 2+ years ### "Disgusting customer service " May 25, 2023 3.0 For 3 years I have persevered 😣 now I am done and do not recommend Pros The original sales rep in 2020 \[sensitive content hidden\] was amazing. So supportive, happy to help and fix any problems. Once he left you couldn't get any help in Australia Cons The customer service support team is a joke. There is no support and defiantly don't try and add two separate properties to one account Alternatives considered [RMS](https://www.capterra.com/p/208354/RMS-Cloud/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing Cloudbeds Because the sales rep was amazingly supportive in 2020. Since left the company. Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Let's hope they offer support to their customers Review Source Response from Cloudbeds May 26, 2023 Hi Julieann, Thank you for taking the time to share your feedback. Someone from our leadership team will contact you to speak with you. Cloudbeds mS manveer S. Owner Hospitality Used the software for: 2+ years ### "A Smooth and Easy Experience with CloudBed." March 31, 2026 5.0 CloudBed has been a positive experience for me. It’s intuitive and makes daily management easy. There were a few small areas where more customization would help, but overall, it’s a reliable and user-friendly system. I’ve enjoyed using it! Pros I really liked how easy the CloudBed hotel management software was to use. It’s very user-friendly, and everything felt intuitive from the start! Cons What I liked least was that some advanced reports took a little longer to customize than I expected. But overall, the ease of use outweighs that! Review Source LS Lara S. Owner Hospitality Used the software for: 2+ years ### "Great reservation system for a small hotel" March 25, 2021 5.0 Overall, I've had a really good experience with and am happy that this is the company we chose when picking a reservation system. There are lots of different options out there, and some of them were less expensive, but Cloudbeds turned out to be worth a little higher price. It's overall a really good software platform, and their amazing customer service and constant improvements makes it a really good value. I highly recommend them! Pros works really well at organizing all of our reservations from different sources. It has a user friendly customer facing platform, and the platform we use is nice too. They are constantly making improvements and really listen to their customers' suggestions. I think the absolute best thing about Cloudbeds is their customer service. Really. I don't know that I've ever experienced such good customer service from a software company. Anytime I've had a problem or question, I've gotten help right away. They seem to really care about me and my business, even though we're small. They always follow up to make sure my issue is resolved and their agents have gone out of their way to help me on more than one occasion. Also, they've recently partnered with Google to put their customers' pricing and direct booking information at the top of hotel searches! I'm very happy about this as I think it will make a big impact on driving direct bookings for us. To me this shows that they are looking out for us as their customers. Cons There are a few clunky aspects to the software that could be improved. Setting up new base rates takes some time as you have to do it individually for each room type. Hopefully they'll find a way to improve that in the future. I've had a hard time setting up the system to automatically send a receipt to guests after they've checked out too. I'd also love it if our guests could choose add-ons when they book like adding a pet fee. It would be great if they could make this work with all of the different OTAs too, so that it's easier to collect a pet fee. Right now I have to manually go in and add this, which means the guest doesn't see their actual room price until they have checked in. Alternatives considered [ReservationKey](https://www.capterra.com/p/130362/ReservationKey/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing Cloudbeds I felt the overall platform was more professional and I was impressed by the customer service during our initial meetings. The price was competitive and their product seemed to be a good investment. Review Source Response from Cloudbeds April 19, 2022 We are more than delighted to hear that you have made the correct choice with choosing Cloudbeds. We are proud to be able to provide you with a centralized system with the capability to dramatically increase your property operational efficiency. It has always been our main goal to provide you with a system so easy to use, that it can save you hours of work daily. Our support team is also very proud to hear how you have been well taken care of. And our partnership with Google also will increase your property exposure to a higher level and we love to utilize such a great platform in favor of our clients' businesses. About the suggestions, we will take a look and forward these messages to our team responsible so they can take further action. Meanwhile, please send a message to our team at support@cloudbeds.com if you need any other assistance. PC Panagiotis C. manager Hospitality Used the software for: 2+ years ### "Deciding to change prices on their own...." January 11, 2023 3.0 negative. they decided to double my fees in one day without any reconsiliation. they just doubled the price from 37 to 74. Total disgrace. Pros I was just changing the prices in 6 sites on my own. now its easier. nothing another channel manager wouldnt do. Cons constant bugs. the support instead of helping you out they just send you articles uppon articles Alternatives considered [iGMS](https://www.capterra.com/p/157033/iGMS/) Reason for choosing Cloudbeds price but this is also the reason i m going to drop it. Review Source Response from Cloudbeds January 25, 2023 Dear Panagiotis, Thank you for taking time to post your review. Your feedback helps us do better. Over the past years, we have been building new solutions and making product improvements to help customers maximize revenue and increase occupancy. In order to continue providing customers with a world-class platform, prices had to be adjusted accordingly. Please note that prior to applying any pricing changes, we sent a 30-day notice to customers. The same email notification was sent to your billing email on November 15, 2022. Thank you for your feedback, and please do not hesitate to us at support@cloudbeds.com if any concerns remain. AH Alex H. Owner Hospitality Used the software for: 2+ years ### "Happy with cloudbeds since we started 8 years ago" February 10, 2022 5.0 We started with about 8 years ago and since that the company keep grow and making life easier to property individual owners like me. Pros Easy to use and the connetion provide with defferent booking channel Cons I really like everything maybe the price for the othere service integration Alternatives considered [iHotelier](https://www.capterra.com/p/122131/iHotelier/)[SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Reason for choosing Cloudbeds Beacause of the frondesk management, which is easy for everyone to work with. Review Source Response from Cloudbeds April 25, 2022 Thank you so much for taking the time to leave us such an amazing review. We truly appreciate your feedback and are thrilled to hear that Cloudbeds is saving you time with a centralized platform. We look forward to providing you with the best service for many more years to come. Thank you for being a part of our journey as a loyal customer for this many years - Cheers to more reservations and happier guests! FA Felix A. Owner Hospitality Used the software for: 6-12 months ### "The easy to use PMS" October 31, 2019 5.0 increased our reservations in less than two 2 months using it - we have experience more bookings than before thanks to the Expertise that our Sales Manager gave us to increase the number of channels and also to use the right revenue strategy. Our entire staff is very thankful that they save a lot of time with our new PMS. All in all very happy we took the decision to change to an All in One Solution. Pros \- East to learn - Very intuitive - Quick on boarding - Great Channel Manager - Excellent support Cons \- Not available in German Language - No Accounting integration - Invoicing format is not customizable Alternatives considered [EasyPMS](https://www.capterra.com/p/195238/EasyPMS/)[ibelsa.rooms](https://www.capterra.com/p/125919/ibelsa-rooms/)[Clock PMS](https://www.capterra.com/p/132161/Clock-PMS/) Reason for choosing Cloudbeds The sales team did a great job - they took us by the hand and showed us exactly how to plan our strategy. We were impressed by their industry knowledge and it made our decision very easy. No pressure and excellent on boarding. Review Source Response from Cloudbeds April 22, 2022 Thank you for taking the time to write us this review. We are delighted to hear about the great impact it has brought to your business, and that it also promotes efficiency in your workplace. We have now launched our system in German, French, and Italian and I am sure you will love it! Regarding the integration with Accounting apps, we do partner with several Accounting apps such as Quickbooks, Xero, and a few others. If you need further assistance with integrations, please reach out to us via support@cloudbeds.com. VR Verified Reviewer managing partner Graphic Design Used the software for: 2+ years ### "manager " November 8, 2023 2.0 They have an excellent sales team whom really oversold us on their service. Careful. Nice support team as well (if/when you can reach them) but very limited support hours, often hard to reach. Moreover, they have a lot of hidden fees (specifically for credit card processing) that make them a lot more expensive than we initially anticipated when signing up. Pros They have a turnkey solution, although many other PMS providers have it as well. Cons By far the biggest issues relate to very poor service. When you eventually reach a support person they are very nice but its so hard to reach anyone when you actually need help. Let me put it this way, we've used for over two years and have spent the last three days trying to get help from Cloudbeds in merely identifying which report to use, and which line item to use to determine total gross revenue. A seemingly rudimentary question which takes hours of being on hold, finally reaching a junior rep who points us to room revenue (which is not total revenue), another points us to total payments, another points us to total debits, all of which have worked for the company for under 5 months. So when asked to respectfully transfer us to someone senior or experienced with cloudbeds we spend 25 minutes on hold only to be told that nobody is available. Its just so frustrating when trying to run 4 businesses and we can't even get a straight answer on our "total revenue" for a basic PL report we are trying to produce but have now spent 3 days trying to finish. Reason for choosing Cloudbeds They had a very responsive sales rep; offered a turnkey solution at what at the time seemed like a compelling monthly cost...but I did not account for the very expensive credit card processing fees or lack of customer support. Review Source Response from Cloudbeds November 21, 2023 Hi, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. CS Corey S. General Manager Hospitality Used the software for: 1-2 years ### "Perfect for our small property" May 21, 2022 5.0 I have not experienced anything that would change my desire to utilize to manager our property. It's so easy, a child could do it...literally. Pros I manage a 25 room boutique hotel, and offers everything that we need in a nice, neat little package. It's so easy to use, you can train yourself how to utilize all the features in less than a day. On each and every screen, there are instructional videos on how to operate the features of the current window you are viewing. They also offer "Cloudbed University" if you want to sit down and hammer through some more chronological training. I've never had an employee need more than a few hours to get the system down pat. The software is based around the guests more than it is based around the property, and they provide multiple tools to make the check-in process easier for both the guests as well as the staff. However, the support would have to be the most impressive thing about the company. While it is extremely rare to have an issue with the software, we actually experienced an enormous lag/outage in the middle of a Saturday afternoon. However, clicked on "Get Help" and in minutes I was chatting to a live representative about the issue I was experiencing. The followed up on it and emailed me directly once it was resolved. I couldn't say that about several larger companies I have worked with in the past. I would highly recommend Cloudbeds to anyone who needs simple, cloud-based, intuitive software to help manage their property. Cons I wish there was a way to store guest vehicle/license plate information. You can "Suggest a feature", which I have done, but it's the equivalent of an online suggestion box. You never know if anyone actually reads them, or even considers implementing them. Review Source Response from Cloudbeds May 26, 2022 Thank you for taking the time to leave us such a fantastic review, we truly appreciate your thoughtful and detailed feedback about what you are enjoying the most with Cloudbeds and your wonderful experience with the support team. We are thrilled to find that our support efforts are meeting expectations. We are always customer first and believe in providing adequate and easy access to knowledge and information that is available for any customer via Cloudbeds University and our online knowledgebase portal. With regards to the feature suggestion, may I offer a workaround where you can use the Documents tab from our Reservation Details page to store any files from a computer? You can import an image or a PDF file uploaded to that reservation. You can reach out to support via support@cloudbeds.com for more information. SH Svetlana H. Ceo Hospitality Used the software for: 6-12 months ### "Don't make the mistake I made, they make it hard to leave. LIKE A VERY EXPENSIVE DIVORCE!" March 7, 2023 1.0 Just awful. Inadequate software for the industry and 2023. Pros Staff if great. The software is just inadequate. I ve been in this industry for 12 years and used 4 softwares. This one is by far the worst. Cons Absolutely the worst customer support I have ever experienced in this industry. It is NOT possible to get in touch with accounting or payments. It took 3 months to get my invoice adjusted and services I do not use removed, yet still not all credit due was recorded and accounting, nor a manager ever followed up.if this wasn't bad, it got worse! We use their payment processor, well big mistake as well... we just suddenly stopped receiving our payouts... no emails, no calls, just no payouts. I ve reached out to support, the live chat agent said we will get back to you "as soon as possible". I said, what does that mean??? We are not getting our money! You can't tell me when I will hear from someone??? I am sorry, but no. It has been TEN DAYS without payments now, no calls, no emails, still nothing... how many businesses can survive not getting thier payments for ten days and counting? And Noone to talk to???Their website is also a joke, it is a way to keep you hostage. Because they own it. I had to rebuild it completely myself after they built it for me. It is a terrible product, stay away, don't make a mistake I made. I can write an essay how terrible this product is. They do have some really great staff, that I feel sorry for... they are true professionals. Reason for choosing Cloudbeds How quickly we can go live. That should have been a red flag. Rate check, which doesn't work the way it is supposed to. Review Source Response from Cloudbeds March 10, 2023 Hi Svetlana, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. Cloudbeds MS Madison S. GM Hospitality Used the software for: Less than 6 months ### "Only useful if you are willing to buy 100 other programs too." May 15, 2022 2.0 Buy a different software. Pros The system is fairly simple to learn, in spite of its MANY faults, and it's nice that it partially integrates with third party platforms like Airbnb. Cons Even the smallest task takes an incredible number of steps. The system is slow, which is a nightmare since everything takes so many steps. A check in takes quite literally three times as long as it did with my previous software. They devoted time and energy in development to things that do not matter (like number of languages you can email in) and completely disregarded the most basic of PMS functionality. The simplest processes like cancellations or purchases of items and services can ONLY be done manually, tediously, inefficiently, or with the additional purchase of supplemental programs. Switched from [Kampsight](https://www.capterra.com/p/200443/K2-Kampsight/) Left the KOA franchise Review Source Response from Cloudbeds May 22, 2022 Hi Madison, thank you for sharing your feedback and we are truly sorry that your Cloudbeds experience was not up to standards. Our software is normally known for an efficient user experience and we regret that we could not deliver. We would love to hear more from you so that we can understand the gaps that can be improved. Please don't hesitate to reach out to support@cloudbeds.com referencing this review. HE Henrico E. Director Hospitality Used the software for: 2+ years ### "Embraces the diversity in the field and the guiding principles" May 10, 2024 5.0 Championing sustainability in the industry. gives the most comprehensive insight into the structure and functioning of this industry. Pros There is a sense of leadership and responsibility found in . It has for a long time served as an umbrella in my hospitality management journey. Chiefly, Cloudbeds optimize business performance through its daily assistance in operations. It is also easy to deal with customer complaints and inquiries. Cons I had issues with bookings. It was slow to load new entries which affected our schedule. The issue was attended by the support team. Review Source Response from Cloudbeds May 16, 2024 Hi Henrico, Thank you for taking the time to share your feedback about Cloudbeds management, and customer inquiries/complaints. We appreciate it! Justin S. Small Business Owner Hospitality Used the software for: 6-12 months ### "Great at some things, missing many" August 12, 2018 4.0 is the best of an embarrassingly bad market. Their support is cheery and relatively quick to respond, which is all the more frustrating when they consistently cannot help you nor provide you insight into whether your issues will ever be fixed. They provide an "ideas" site for their customers to use (so their employees aren't required to actually talk to customers), and they have gone as far as to REMOVE the ability to comment on ideas in order to add more detail/use cases/etc. If screaming into the void wasn't bad enough, now they've closed the door in front of your face. Pros Seamless integration with third party channels. Would be nice to have less manual work in between each, but that is not something could change easily, since it's also up to the 3rd party. Online booking widget/site is very good. Customer friendly, haven't received nearly any calls for people unable to figure out how to book. Calendar is relatively simple to use and provides ~80%+ of the info I need on a daily basis. Cons NO integration with a credit card swiping device. Instead, any walk ins or changes to credit cards for existing reservations require you to manually input the credit card, which is both time consuming AND costs us thousands of dollars extra a year in fees (keyed in cards are 1% higher than swiped for us). No mobile app, meaning you need to use their site which is not mobile friendly. Poor item entry to a reservation. Adding items to the system is a breeze, but adding them to a reservation takes 7 clicks IF you're already on the reservation folio, otherwise it can take 10 from the calendar! Total waste of time, especially when we sell numerous small items from our on premise store. Review Source KB Kerry B. Director Hospitality Used the software for: 6-12 months ### "Great for large businesses " November 27, 2023 4.0 Friendly team and the program itself is very good, however, if you are not technically minded, we found cloud beds to be very complicated and help is difficult to get and this was very frustrating. Pros Had a lot of different features and functions that were very useful and some simple to use Cons The customer service is far too complicated and takes too long. There is no phone number so you can never just call a person and quickly get help over the phone. You need to log your problem by email then you have to wait for a confirmation then you have to wait for a response and all communication is done by email and sometimes the answer is not what you are actually looking for. This can take days which is just not use a friendly, and appropriate when you are running a busy business that needs problems sorted right away. Can cause a lot of stress! Reason for choosing Cloudbeds Team members were friendly and sold it to us. Review Source Response from Cloudbeds February 13, 2024 Hi Kerry, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. SA Steve A. Owner/Operator Hospitality Used the software for: 6-12 months ### "Cloudbeds has given my hotel a new life." October 8, 2019 5.0 Our goal when switching to was to save time doing daily tasks but the software was done so much more. Our direct bookings have increased by over 35%. Guests have noticed the rate checker on my booking engine and felt confident booking directly. We also have seen a boost in OTA bookings. We added a couple of niche channels this past year offered in Cloubdeds Channel Manager and without any extra work from my team, the reservations have increased. My favorite part of the software is PIE. No longer am I worrying about rate management. The automated changes make me feel confident that my rates are helping me maximize my revenue. The time savings have had a big impact! I am a smaller boutique hotel and don't have the luxury of a big staff. My goal has always been to focus on the guest experience and to get away from the computer. Cloudbeds has streamlined every aspect of my operation and my guests feel it. Overall I am thrilled with my Cloudbeds experience. The people in the company seem to be happy to help me succeed. Knowing the 24/7 support there is a good feeling but to be honest, I haven't needed support very much. The software has built-in training videos and the software has been extremely reliable. When I have questions I find the answer pretty quickly in the help desk. I give Cloudbeds 10/10. I highly recommend letting Cloubdeds be your software partner. Pros is fast and easy to use. The software saves me time and has many features that are growing my bookings. My hotel is now more productive and profitable than ever. Plus, they have amazing support! Cloudbeds gets a 10/10. Cons Hard to say what can be done to improve. The software seems to offer the best technology around. I went with the Cloubdeds Premier Package and get updated regularly that there are new or updated features available to me. It's good to know they don't stop innovating. Review Source Response from Cloudbeds April 22, 2022 Thank you very much for giving us such an amazing review; we highly appreciate your comments about our system and how much you and your staffs enjoy using Cloudbeds. We are always working hard to bring the latest features and integrations and together with your feedback and support it makes our journey successful. Cheers to more reservations and happier guests! JM Jeevan M. technical recuriter Staffing and Recruiting Used the software for: 1-2 years ### "cloud beds" November 3, 2022 5.0 Pros My most like about this software is its very secure and user friendly Channel Analytics is very helpful Cons my most dislike about this software nothing . just need some new updates Review Source Response from Cloudbeds February 7, 2023 Hi Jeevan, Thank you for taking the time to share your feedback. We are happy to hear that you are satisfied with all that Cloudbeds has to offer. We are here to assist if you have any questions! Warm regards, The Cloudbeds Team PO Patompob O. Executive Assistance Manager Hospitality Used the software for: 2+ years ### "How CB change the game." November 18, 2021 5.0 Game changer, Tide turn Pros CB has finally put a company in to one-man operation with their superior automate idea for company asset management. The market is open n development, too. Cons Upgrading program like door and power control by mobile phone, we need to have a solution to reach the hotel more, to make more use of the property. Sometime CB is very advance the property just need operator coaching directly. This not CB fault. Reason for choosing Cloudbeds Calendar and price. Review Source Response from Cloudbeds April 25, 2022 Thank you so much for taking the time to leave us such an amazing review. We truly appreciate your feedback and are thrilled to hear that Cloudbeds is helping you enhance your business with a centralized platform. Your feedbacks are also helpful as it helps us grow by listening to our valued customers. We look forward to providing you with the best service for many more years to come. Cheers to more reservations and happier guests! Llyr R. Managing Director Hospitality Used the software for: 1-2 years ### "Great all-rounder with a rapid rate of feature updates. " June 22, 2023 5.0 Great - probably the leader in the PMS space. You get what you pay for! Pros Ease of use and integrations with OTAs. Rapid rate of feature udates. Cons It's very expensive and somewhat glitchy at times. Missing native Xero/Quickbooks accounting integration. Alternatives considered [Preno](https://www.capterra.com/p/153164/Preno/) Review Source Response from Cloudbeds July 10, 2023 Hi Llyr, Thank you for taking the time to share your feedback about the ease of use and integrations with OTA's. We appreciate it! Regarding the pricing and integrations, would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. Cloudbeds ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.