# Cloudbeds Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Cloudbeds the right Hospitality Property Management solution for you? Explore 341 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158839/Cloudbeds/reviews --- Cloudbeds 4.3 (341) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Cloudbeds Ease of use 4.2 Customer Service 4.1 ## Pros and Cons in Reviews EH Eric H OwnerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “It's been a powerful tool for our team to scale from one property to four properties.“ March 30, 2026 JR Jeanette R ProprietorHospitality, Self-employedUsed the software for: 6-12 months. “Their reports are unable to accurately show commission payments…citing 890% commission rather than the actual percentage that is being take …making entire categories unusable .“ February 13, 2026 OP Olga P Hotel ManagerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “It provides all the necessary tools to manage hotel operations effectively.“ April 9, 2026 TM Tori M Owner OperatorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “After the monthly subscription fees, add on’s and payment processing, it is a significant monthly expense to our small hotel.“ April 9, 2026 TM Tori M Owner OperatorHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “I love that they’re always rolling out new products and features that keep up to date with the trends and newest technologies.“ April 9, 2026 JR Jeanette R ProprietorHospitality, Self-employedUsed the software for: 6-12 months. “The reporting system has may flaws and some reports are completely unable to be read by accountants because they are completely wrong.“ February 13, 2026 Louie B Owner - OperatorHospitality, Self-employedUsed the software for: 6-12 months. “During Covid, Cloudbeds showed up in a big way, and gave me grace in regards too the financial burden during a very difficult season.“ August 1, 2025 OP Olga P Hotel ManagerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “In the hospitality industry, where time is critical, delays can directly impact operations and guest experience.“ April 9, 2026 ## Showing most helpful reviews Showing 1-25 of 341 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Christopher G. owner Hospitality Used the software for: 2+ years ### "Cloudbeds exceeds our expectations with SERVICE second to none1" August 20, 2024 5.0 A pure pleasure, start to finish. If you hae a small hotel this platform is for you. Pros It is easy to use on the desktop or mobile.... and the Service is amazing.. Always available. Aways helpful and patient... Always knowledgable... It is this life blood of our small hotel Cons nothing really... it meets all our needs and then some! Reason for choosing Cloudbeds At the time they seemed similar... I cannot speak for HostAway because we didnt go with them but I can tell you how happy we are that we went with Cloudbeds... We also availed of their website service with is amazing and totally intergrates with a dynamic search engine Switched from [BedBooking](https://www.capterra.com/p/153921/BedBooking/) Features and service. Also their OTA Channel Management is the best Review Source Response from Cloudbeds September 5, 2024 Hi Christopher, Thank you for taking the time to share your feedback about how easy Cloudbeds is to use on both mobile and desktop, along with the service. We appreciate it! VR Verified Reviewer Hotel Consultant Hospitality Used the software for: 2+ years ### "Versatile all in One PMS" September 29, 2021 5.0 The overall experience has been positive. I have been operating three small properties proven to be a great solution. Pros The versatility of Cloudbeds is very attractive. You are able to add useful modules such as revenue management and housekeeping. Cons It is a bit expensive when you start to add functionality. Some of the modules such as housekeeping and revenue management could be better. Alternatives considered [WebRezPro](https://www.capterra.com/p/113348/WebRezPro/) Reason for choosing Cloudbeds The flexibility of used and its cloud-based nature. Numerous integration possibilities. Review Source Response from Cloudbeds April 25, 2022 Thank you so much for taking the time to leave us such an amazing review. We truly appreciate your feedback and are thrilled to hear that Cloudbeds is serving your business successfully with a centralized platform. This brings us joy and motivates us to continuously improve our system and provide the best experience you can have! HM Heather M. Reservation Coordinator Hospitality Used the software for: 1-2 years ### "Great support" April 15, 2026 5.0 Overall it works great with our inn. And I would to would definitely recommend to anyone needing a booking engine for their properties Pros I like that I have great support when I need assistance. \[sensitive content hidden\] is a great rep and has showed me how to figure out everything i need. Cons We just signed up with the groups some of it is still a little confusing but I have a great rep that always helps me out. Sometimes when booking.com books a reservation tho we have to make sure it's assigned on our live calendar. Review Source HB Henk B. Owner Hospitality Used the software for: 2+ years ### "Looks nice but buggy updates and non existant tech support" July 22, 2025 1.0 Basic functionality ok, but the rest......sucks. Every extra thing you want is an extra fee or even better an external party providing it with another fee.... Pros The onboarding is ok and in the beginning it looks realy nice. Until you start using it....Basic functionality is ok. Cons The customer support sounds really friendly but does absolutely nothing. As soon as a thing is more than a basic problem they do not know how to handle it, create a ticket and that ticket gets succed into a black hole of non existent technical support. Release introduce new problems that never get solved. Bugs in the software are marked as a wish and published on their online community where people can share their wishes for changes. I have never seen any of those request being picked up and translated into an update. Review Source Shen L. Director Hospitality Used the software for: 6-12 months ### "Overall recommended but hope you can make some improvements " October 13, 2019 5.0 Pros the PMS and UX. Easy to use for everyone. Set up is easy and flexible. Integrations are useful Cons the Booking Engine - not flexible enough. PIE - trialled but the rate shopper took the wrong rates, not BAR so rate shopping comparison was useless to us. Switched from [ABS](https://www.capterra.com/p/119017/ABS/) Old system did not migrate guest data and UX was unfriendly - also not cloud based Review Source NB Navraj B. Owner Hospitality Used the software for: 6-12 months ### "Garbage, look elsewhere..." March 11, 2025 1.0 Sales rep are not explicit liars, but are useless to ask questions. Onboarders are the only ones that know the product but your not allowed to talk to them after onboarding. Technical support is trash. Reports are useless. Company is junk. Pros Cleaner ui to read. Nothing else positive to say. Cons Garbage ui experience. Not setup to support basic steps of service for any hotel business. The worst reporting system I have every worked with. Over 50 reports that most cannot date range, give accurate information, and they display as double ledger instead of line items making it infuriating even for accountants. Technical support is non existent. Worked with about a dozen and only of them could actually help with issues. Won’t get a timely response, have to pay extra to get someone on the phone. I am in the process of transferring to a different company. These guys are absolute garbage. Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/) Reason for choosing Cloudbeds Monthly contract and easier user interface to read. Review Source Response from Cloudbeds March 18, 2025 Hi Navraj, Thank you for taking the time to share your feedback. Our Support Team has reached out to you directly. AK Axel K. General Manager Hospitality Used the software for: I used a free trial ### "Great software, awful service" April 2, 2025 2.0 We tried to evaluate Cloudbeds three times. We were interested because it's feature rich. However, each time we were met with a sales person that was so awful that we were unable to sign up. Basically, they use dirty sales tactics, telling us we had to sign up that day or else the price would go up by 30%. Pros We got a chance to evaluate Cloudbeds and it looked like it was feature rich. Cons Unfortunately we got nowhere with Cloudbeds due to their awful sales team. They are rude and condescending. Since sales is very much the face of the company we decided to go elsewhere. I don't recommend doing business with this company. Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Resnexus has too many bugs and had poor customer service. Review Source Response from Cloudbeds May 7, 2025 Hi Axel, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. RM Reece M. Manager Real Estate Used the software for: Less than 6 months ### "Terrible company " February 28, 2025 1.0 1/20 I’d rate them lower if it was possible Pros I didn’t like Cloudbeds service at all They lied on several occasions to get my business and after I asked to cancel my first week in (when they doubled the price I agreed to) they refused to refund me Cons Terrible service. \[sensitive content hidden\] refused to honour my requests Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) They lied and said they were better and cheaper Review Source Response from Cloudbeds March 10, 2025 Thank you for taking the time to share your feedback. A member of our leadership team has reached out to you directly JD Julieann D. Director Hospitality Used the software for: 2+ years ### "Disgusting customer service " May 25, 2023 3.0 For 3 years I have persevered 😣 now I am done and do not recommend Pros The original sales rep in 2020 \[sensitive content hidden\] was amazing. So supportive, happy to help and fix any problems. Once he left you couldn't get any help in Australia Cons The customer service support team is a joke. There is no support and defiantly don't try and add two separate properties to one account Alternatives considered [RMS](https://www.capterra.com/p/208354/RMS-Cloud/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing Cloudbeds Because the sales rep was amazingly supportive in 2020. Since left the company. Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Let's hope they offer support to their customers Review Source Response from Cloudbeds May 26, 2023 Hi Julieann, Thank you for taking the time to share your feedback. Someone from our leadership team will contact you to speak with you. Cloudbeds KN Karin N. Owner Hospitality Used the software for: 1-2 years ### "Customer Service " March 15, 2024 3.0 Looking for a new program ! I use to love the program but they have cut back on help I think and now you cant get help very easy . You have to wait forever. Not what it use to be! Pros Customer service was great when I signed up and it was great for about a year. Cons You can't get help. When you do the live chats they just keep taking you in circles. Sending you links to go to . I cant even get into my cloudbeds now and am just waiting on someone to respond through a email . Such a panic feeling and I have customers waiting to book and can't get in the system to book or see whats available . Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Cloudbeds Sounded better at the time. Pricing was the same and I liked who I was working with and he had told me he would be the go to guy when I needed something . I heard from him for about 4 months into it then he disapeared. Review Source Response from Cloudbeds April 2, 2024 Hi Karin N, Thank you for taking the time to share your feedback. Someone from our leadership team has reached out to you to discuss this more. Cloudbeds HE Henrico E. Director Hospitality Used the software for: 2+ years ### "Embraces the diversity in the field and the guiding principles" May 10, 2024 5.0 Championing sustainability in the industry. Cloudbeds gives the most comprehensive insight into the structure and functioning of this industry. Pros There is a sense of leadership and responsibility found in Cloudbeds. It has for a long time served as an umbrella in my hospitality management journey. Chiefly, Cloudbeds optimize business performance through its daily assistance in operations. It is also easy to deal with customer complaints and inquiries. Cons I had issues with bookings. It was slow to load new entries which affected our schedule. The issue was attended by the support team. Review Source Response from Cloudbeds May 16, 2024 Hi Henrico, Thank you for taking the time to share your feedback about Cloudbeds management, and customer inquiries/complaints. We appreciate it! SL SUE L. Manager of Special Projects Hospitality Used the software for: Less than 6 months ### "Front end is ok but back-end is far from acceptable" February 20, 2020 1.0 I was excited but after using it I was disappointed. On the front end, I do not deny that it has helped us in terms of inventory management and connection with OTAs. Nonetheless, the backend processes have really thrown us into utter disappointment. The support staff were trying to help but often provided workaround solutions that will put the property in a bigger issue. For instance, we had problems with having to manually confirm customers upon successful clearance of payment by Stripe and the solution suggested to us by the Support team is allow for a blanket confirmation regardless of whether the payment is cleared. I was utterly shocked to see that coming from the Support team as this comes at a high level of risk to the property given that the resort will be held accountable for the confirmation email. The reason why we signed up for the Payment Processing module is so that we do not have to worry about receiving payments and do not have to worry about manually confirming payment ourselves. Besides, often when technicalities are involved, the Support team will say they need to speak to the Technical or Development team but without any proper deadline of when the problem will be solved. It is frustrated to deal with problems when there is no timeline attached as to when the problem will be solved. I suggest that the Support team work with the technical team to commit to deadlines for a problem to be solved. Pros I like it that it is a all-in-one software and it's easy to use. Cons The payment processing module is far from acceptable. Cloudbeds is integrated with Stripe but the integration is not complete and requires a lot of manual backend work to confirm a reservation once a payment is cleared. One of the reasons for signing up with Cloudbeds is to cut down the amount of manual work backend we have but only to realise later that there are many things that have to be done manually. Manual confirmation required in a tech world - When we thought everything can be automated and Cloudbeds being a digital all-inclusive PMS provider, we were proven to be wrong. Let me give you a scenario, once a customer makes a booking and they choose to pay via credit card, a pending confirmation email gets sent to the customer while Stripe will do the payment verification and the process stops there. My team has to go back to the system to cross check each and every successful transaction and manually confirm the guests so that they get a confirmation email. What Cloudbeds could have done is to actually automatically switch the status of the guest from "Pending" to "Confirm and send email" upon receiving instructions from Stripe that the payment has gone through (this, at the time of writing remains manual on the part of property). Besides, when a credit card payment fails to be verified by Stripe, Cloudbeds does not store the information of the customer so that we can offer the customer an alternative mode of payment. Basically if the payment fails, the info vanish Review Source Response from Cloudbeds May 27, 2020 Thanks very much for your review. We appreciate your feedback and take it seriously. The communication between support and technical teams is an important part of the customer experience. We are sorry there were moments when it didn't go well. As to payment processing, we may have new solutions for you since the posting of this review. If you would like to learn more, please email support@cloudbeds.com and reference this review. Perhaps we can find you a better solution. Thank you again for the candid feedback. CS Corey S. General Manager Hospitality Used the software for: 1-2 years ### "Perfect for our small property" May 21, 2022 5.0 I have not experienced anything that would change my desire to utilize Cloudbeds to manager our property. It's so easy, a child could do it...literally. Pros I manage a 25 room boutique hotel, and Cloudbeds offers everything that we need in a nice, neat little package. It's so easy to use, you can train yourself how to utilize all the features in less than a day. On each and every screen, there are instructional videos on how to operate the features of the current window you are viewing. They also offer "Cloudbed University" if you want to sit down and hammer through some more chronological training. I've never had an employee need more than a few hours to get the system down pat. The software is based around the guests more than it is based around the property, and they provide multiple tools to make the check-in process easier for both the guests as well as the staff. However, the support would have to be the most impressive thing about the company. While it is extremely rare to have an issue with the software, we actually experienced an enormous lag/outage in the middle of a Saturday afternoon. However, clicked on "Get Help" and in minutes I was chatting to a live representative about the issue I was experiencing. The followed up on it and emailed me directly once it was resolved. I couldn't say that about several larger companies I have worked with in the past. I would highly recommend Cloudbeds to anyone who needs simple, cloud-based, intuitive software to help manage their property. Cons I wish there was a way to store guest vehicle/license plate information. You can "Suggest a feature", which I have done, but it's the equivalent of an online suggestion box. You never know if anyone actually reads them, or even considers implementing them. Review Source Response from Cloudbeds May 26, 2022 Thank you for taking the time to leave us such a fantastic review, we truly appreciate your thoughtful and detailed feedback about what you are enjoying the most with Cloudbeds and your wonderful experience with the support team. We are thrilled to find that our support efforts are meeting expectations. We are always customer first and believe in providing adequate and easy access to knowledge and information that is available for any customer via Cloudbeds University and our online knowledgebase portal. With regards to the feature suggestion, may I offer a workaround where you can use the Documents tab from our Reservation Details page to store any files from a computer? You can import an image or a PDF file uploaded to that reservation. You can reach out to support via support@cloudbeds.com for more information. SH Svetlana H. Ceo Hospitality Used the software for: 6-12 months ### "Don't make the mistake I made, they make it hard to leave. LIKE A VERY EXPENSIVE DIVORCE!" March 7, 2023 1.0 Just awful. Inadequate software for the industry and 2023. Pros Staff if great. The software is just inadequate. I ve been in this industry for 12 years and used 4 softwares. This one is by far the worst. Cons Absolutely the worst customer support I have ever experienced in this industry. It is NOT possible to get in touch with accounting or payments. It took 3 months to get my invoice adjusted and services I do not use removed, yet still not all credit due was recorded and accounting, nor a manager ever followed up.if this wasn't bad, it got worse! We use their payment processor, well big mistake as well... we just suddenly stopped receiving our payouts... no emails, no calls, just no payouts. I ve reached out to support, the live chat agent said we will get back to you "as soon as possible". I said, what does that mean??? We are not getting our money! You can't tell me when I will hear from someone??? I am sorry, but no. It has been TEN DAYS without payments now, no calls, no emails, still nothing... how many businesses can survive not getting thier payments for ten days and counting? And Noone to talk to???Their website is also a joke, it is a way to keep you hostage. Because they own it. I had to rebuild it completely myself after they built it for me. It is a terrible product, stay away, don't make a mistake I made. I can write an essay how terrible this product is. They do have some really great staff, that I feel sorry for... they are true professionals. Reason for choosing Cloudbeds How quickly we can go live. That should have been a red flag. Rate check, which doesn't work the way it is supposed to. Review Source Response from Cloudbeds March 10, 2023 Hi Svetlana, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. Cloudbeds MS Madison S. GM Hospitality Used the software for: Less than 6 months ### "Only useful if you are willing to buy 100 other programs too." May 15, 2022 2.0 Buy a different software. Pros The system is fairly simple to learn, in spite of its MANY faults, and it's nice that it partially integrates with third party platforms like Airbnb. Cons Even the smallest task takes an incredible number of steps. The system is slow, which is a nightmare since everything takes so many steps. A check in takes quite literally three times as long as it did with my previous software. They devoted time and energy in development to things that do not matter (like number of languages you can email in) and completely disregarded the most basic of PMS functionality. The simplest processes like cancellations or purchases of items and services can ONLY be done manually, tediously, inefficiently, or with the additional purchase of supplemental programs. Switched from [Kampsight](https://www.capterra.com/p/200443/K2-Kampsight/) Left the KOA franchise Review Source Response from Cloudbeds May 22, 2022 Hi Madison, thank you for sharing your feedback and we are truly sorry that your Cloudbeds experience was not up to standards. Our software is normally known for an efficient user experience and we regret that we could not deliver. We would love to hear more from you so that we can understand the gaps that can be improved. Please don't hesitate to reach out to support@cloudbeds.com referencing this review. PB Pawel B. Director Hospitality Used the software for: 6-12 months ### "Best Software to manage your property in hospitality." May 11, 2022 5.0 Pros Our property was using 3 other PMS which were quite highly rated on the market. CloudBeds is the best PMS solution we came across. Customer Service we rate at 15/10. It's functionality - it can do everything your property might require. If are you a small AirBnB owner or managing a big property this is the the best software you can get. Individual approach to the customer and flexibility in everything is something that stands out compared to their competitors. We recommend CloudBeds to everyone in the hospitality market. You will never want to change your PMS. Thank you CloudBeds. Cons Nothing to dislike. Everything is perfect. Reason for choosing Cloudbeds Best solution for hotelliers. Switched from [eZee Absolute](https://www.capterra.com/p/135751/eZee-Absolute/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) bad customer service Review Source Response from Cloudbeds May 13, 2022 Thank you so much for taking the time to leave us such a fantastic review. We truly appreciate your feedback and are thrilled to hear how much you value Cloudbeds and that our support efforts meet your expectations. We look forward to providing you with the best service for many more years to come. Cheers to more reservations and happier guests! cB charles B. Pres Hospitality Used the software for: 2+ years ### "Pres" July 6, 2023 3.0 I spent a lot of time describing and trying to fix problems Pros The system is easy to use. Consistently adding new features like Whistle and price point. Cons Took me a year of complaining for them to fix group bookings. And I believe that there are glitches in the availability matrix that block some available inventory. I’ve had multiple complaints from guests who have tried to book but cannot. Unforgivable issue since this should be their primary function. We’re still is that I’ve never know unless a customer calls. Alternatives considered [Stay In Touch](https://www.capterra.com/p/182630/Stay-In-Touch/) Reason for choosing Cloudbeds Price Review Source Response from Cloudbeds July 10, 2023 Hi Charles, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. Cloudbeds LC Luke C. Regional Director Hospitality Used the software for: 2+ years ### "Say goodbye to overbookings! Say hello to lots of features" May 11, 2022 5.0 Good software and a team that listens and cares about providing the best PMS. Period. Pros Great UI. Huge range of features and reporting. No over-bookings ever! Cons Booking Portal UI and customisability is simple. Integrations to CRM and Accounting software is still in progress. Reason for choosing Cloudbeds Word of mouth recommendation. Review Source Response from Cloudbeds May 21, 2022 Hi Luke, thank you so much for your kind words and for taking the time to leave us a fantastic review. We are happy to hear that you are enjoying the core features of our system which is creating value for your business. We thrive to continue proving the best service for our loyal customers for many years to come. GD Greg D. Owner Real Estate Used the software for: 1-2 years ### "Cloudbeds has gone downhill. I wouldn't recommend them. " July 7, 2023 2.0 Terrible. Looking for new options. Pros Multi channel integration options are pretty good. Cons Cloudbeds software is buggy especially when it comes to your property availability. Sometimes we'll notice days on your calendar that are blocked off for no reason. The customer support is the worst part about cloudbeds though. You can only message them through live chat or email and it's always painstakingly slow to get an answer to your questions. The software is not very user friendly so you will have a lot of questions about how to use it. Additionally, the checkout page on the website they build you is not end user friendly for customers. Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Review Source Response from Cloudbeds July 17, 2023 Hi Greg, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you. JT Jordin T. Manager Hospitality Used the software for: 2+ years ### "Cloudbeds is an essential tool for our business " March 30, 2022 5.0 overall cloudbeds has been great, the staff support and ease of use has been a very pleasant surprise. Pros The program is both easy to use and teach to employees. It takes all of the hard work and removes the pain that comes with accidental overbookings, something that has proven huge for our business especially when comparing to other businesses who do not use cloudbeds and have suffered because of it. Cons I would like more integrations with Point of Sale software programs Reason for choosing Cloudbeds a friend had used the program and spoke very highly of it Review Source Response from Cloudbeds April 23, 2022 Thank you so much for taking the time to leave us such an amazing review. We truly appreciate your feedback and are glad to hear that Cloudbeds is saving you time with a centralized platform, and our support efforts are meeting your expectations. We look forward to providing you with the best service for many more years to come. Cheers to more reservations and happier guests! AS Anna S. Revenue Manager Hospitality Used the software for: 1-2 years ### "Only suitable for very small businesses without revenue management goals" August 8, 2019 3.0 Very frustrating, frequent issues and glitches, would not recommend for fast paced environment as the system is not reliable. Pros Easy to use, some features like the search function where you can search for a name or any reservation number, both direct and 3rd party, are good. Perfect for a small B&B or guest house where you don't manage multiple rates and room types as this system cannot handle it. Definitely not suitable for hostels, even though they advertise this way - you will need to set up and manage each and every bed you have in the hostel separetly, no bulk set up possible. Cons Constant issues with performance, the system is often down for periods of time and always in the middle of the day when we have guests checking in and out. The support team are only vaguely knowledgeable in the system and will send you replies from a script rather than looking into the cases properly, they churn out auto-replies all the time. It's obvious they don't use the system and don't know it well. There is no revenue management functionality, you can only have 1 rate mapped to channels and they work on product level, not rate level - so you can't even close out a rate type, only the entire room type. No possibility of setting up any policies - you can only add text. No group functionality and no proper tax set-up. Reporting very poor, there are a total of 26 usable reports, of which only 6 pertain to revenue management and there's no pace report, which is a basic revenue report. No proper bulk update tool for rates, again, it works on product level so you can only do 1 room type at a time (unless you sell all your rooms at the same rate, which is unlikely). Review Source VR Verified Reviewer Founder Hospitality Used the software for: 1-2 years ### "Leading PMS globally " May 23, 2022 5.0 Very good so far Pros Integrations and flexibility Reliable software and great support team Cons pricing its a bit higher comparing with average alternatives in portugal. also itime access integration do not exist for door opening Alternatives considered [Host PMS](https://www.capterra.com/p/128032/Host-PMS/) Reason for choosing Cloudbeds Because of the company vision Review Source Response from Cloudbeds May 26, 2022 Thank you for your amazing review, we are thrilled to hear that the integrations and support efforts lead to a smooth journey with the Cloudbeds system. We look forward to continually improving the platform and our services, and we appreciate your feedback regarding pricing. If you would like to discuss this further, please don't hesitate to reach out to us via support@cloudbeds.com. JG Jehiel G. Owner Hospitality Used the software for: 2+ years ### "We are happy to use Cloudbeds" October 16, 2023 5.0 Pros Cloudbeds is one of the simplest and easiest to use systems to carry out the good organization and management of our reservations. We really like your team's commitment to help solve problems. We are definitely happy to have them as Support tool. Cons Sometimes its interface has some complications, but it is enough to contact the support area so they can help you solve it. Review Source Response from Cloudbeds October 18, 2023 Hi Jehiel, Thank you for taking the time to share your feedback about Cloudbeds platform, problem solving, and support tool. We appreciate it! MER Maria Eugenia R. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "highly recommended" June 29, 2022 5.0 Nice and human. Pros Is very intuitive and safe for the owners Cons All the features should be included. Should have an app for ios and android. Review Source Response from Cloudbeds July 6, 2022 Thank you for an amazing review, Maria. We are thrilled to hear that our system is creating positive values for your business. We are always listening to our customers and are aware of the usefulness of a dedicated mobile app. Once we have more updates on this matter, we will be sure to communicate with you! Cheers to more reservations and happier guests! Ana F. Owner Hospitality Used the software for: 2+ years ### "Great PMS" December 7, 2018 5.0 Pros This is a great property management system, Very complete with channel manager and booking engine. The channel manager is great, works perfectly. No problems with double bookings ever, after 2 years. The housekeeping module could be improved a lot. The value for money is excellent. Cons The channel manager could have more distribution channels, and they should be faster in creating new partnership. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.