# Page 5 | ON24 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is ON24 the right Webinar solution for you? Explore 222 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158766/ON24/reviews --- ON24 4.3 (222) [View alternatives](https://www.capterra.com/p/158766/ON24/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of ON24 ## Showing most helpful reviews Showing 101-125 of 222 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Events Marketing Manager Computer Software Used the software for: 1-2 years ### "Easy to use, quick access to help if needed" January 15, 2019 4.0 Pros The software interface is easy to use, which is especially important with speakers who have never used the software before. Also their support is great - quick to respond and helpful. Cons Upgrades and changes are not adiquitly communicated with current customers. Review Source Courtney K. Field Marketing Manager Insurance Used the software for: 1-2 years ### "On24 review" October 2, 2019 5.0 Our company began a contract with ON24 after meeting with several competing vendors. Ultimately ON24s capabilities were our favorite - and we often have ~500 or more people viewing and calling in with live questions. Pros Our team loves the Simulive feature - it is so great not being limited to strictly a live only recording. Being able to re-record as needed is great. Cons We struggle trying to edit a past webinar, i.e., shorten it, delete slides, etc. Sometimes we want to cut half of a slide out, and struggle with this editing part. Reason for choosing ON24 The main reason was the capability to reach hundreds of people, many competitors had a much smaller cap. Review Source JC Jitesh C. Communications Coordinator Financial Services Used the software for: 1-2 years ### "ON24 Review" January 18, 2019 5.0 Overall ON24 works with what we've been doing so far. I don't believe we work directly with ON24, we work with TSN who works with ON24 who in part works with us as our Vendor. Pros The ability to have 2 platforms to host and support our Webinars/Webcasts as well as Library for our In person events we have stored Cons Not being able to toggle between the two platforms. I feel like we are on one platform with 2 users IDs so that we can actually use the features of one and the other is just a storage base - they should be integrated Review Source KS Kaori S. Event cordinstor Accounting Used the software for: 2+ years ### "Fantastic product " February 21, 2019 5.0 Customer support quality is good Pros Multiple presenter from remotely is available Cons Reporting engagement score and attendees log including IP address Review Source SK Sagarika K. Program, Manager - Thought Leadership Information Technology and Services Used the software for: 2+ years ### "Smooth Sailing with On24 Webinars " October 3, 2019 5.0 One of our key goals with thought leadership is creating an audience network that builds mind-share, over market share. ON24 webinars has been instrumental in achieving this. As an organization, we've increased our yearly share of webinars and now use 3 webinars per quarter. All our stakeholders who've used ON24 are very happy with the output and its ease of use. Pros ON24 has been our primary webinar hosting software for over 3 years. The Pros we've had with using this software include: - customizing the webinar registration page with brand elements - round the clock tech support - audience engagement score - customizable audience console Cons We like all of what ON24 offers, but there are some additional features we'd like to see in the future: - integration with CRMs - allowing files larger than 2GB to be uploaded in the Presenter Media section - allowing surveys after a webinar recording ends Review Source DP Daniel P. Digital Marketing Manager Consumer Services Used the software for: 2+ years ### "My ON24 Review" January 14, 2019 4.0 So far it has been pretty good. Other than some of the things I outlined like being able to have a more interactive webinar that is podcast style. The platform is easy to navigate and creating things are very easy. Pros I like the ease of setting up webinars. Super quick and easy. Especially the duplication of past webinars. Cons I wish that It was a bit more robust as a podcast would be. I would love to have Multicam functionality with hosts and attendees and the ability to easily have audio for both hosts and attendees. Review Source BM Ben M. Digital marketing Marketing and Advertising Used the software for: 1-2 years ### "Best platform to use" October 2, 2019 5.0 We've seen an increase with attendees and on demand attendees since moving onto On24. We're able to provide our users with more insights than we have been able to do previously, and our community are now more engaged than ever before in our webcasts. Pros Ease of use, always being updated with new features, listens to the community and introduces new features/products or services based on what we need. Cons Costly compared to others platforms in this area, have had a few issues with on demand version not downloading, but has been quickly resolved so not a huge deal. Alternatives considered [WebinarNinja](https://www.capterra.com/p/191881/WebinarNinja/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing ON24 On24 understood our needs and what we wanted to achieve. Review Source MA Matthew A. Marketing Coordinator Chemicals Used the software for: 2+ years ### "ON24 Webinar Software " October 3, 2019 4.0 Overall, the experience has been very good. The support is excellent, the product is easy to use and has a lot of fantastic features, that have been lacking in other pies of software. Pros Ease of use, many great features to help engage with the audience. Cons Sometimes the quality can be lacking in the video, this could be a problem on our end. I would also say that the delay between the speaker and the audience can be a little frustrating at times. Review Source EB Elaine B. Manager, Chanel Marketing & Operations Marketing and Advertising Used the software for: 2+ years ### "On24 - Great Software" October 7, 2019 4.0 Pros I'm been using ON24 for over 4 years now and I find the program to be very easy to use and beneficial to our organization. The reporting is something we admire and benefit from and our clients appreciate the fact that we can monitor who joins, for how long, ask questions etc. I'm also happy that ON24 can be incorporated into Act-On. Cons There always seems to be an issue with the console builder. I'm constantly asking support to fix my background colours. Review Source VR Verified Reviewer Senior Field Marketing Manager Computer Software Used the software for: 2+ years ### "Consistent quality " June 7, 2018 4.0 Higher quality than other options tried Pros The platform is regularly updated and offers a lot of features not available with other options. Especially good for larger virtual events with more than 100 attendees. Great customer service. Good thought leadership events. Cons Some trouble with audio quality - though that's pretty rare and bound to happen. Customer support team is assigned at random, so a little inconsistency there. Review Source VR Verified Reviewer Director, North American Marketing Computer Networking Used the software for: 1-2 years ### "Consistent webinar platform" January 22, 2019 5.0 Their support is always willing to help you figure out the issue and quickly escalate when needed. Pros Ease of use and the platform's stability Cons Hard to embed videos into presentations. It can be done but you have to follow very specific parameters. Review Source RC Renata C. Manager, Marketing Communications Financial Services Used the software for: 1-2 years ### "ON24 takes webinars to another level no other company is on " January 11, 2019 4.0 It's been great, I just wish I could double the size of my team becuase with a very small webinar team, I feel like we are only scratching the surface. Pros ON24 has countless features, options for customization, branding, tracking, CRM integration, content gateway, great audience experience, etc. we could go on and on! Cons the more robust the software, the more can go wrong. If the webinars are not set up perfectly, the webinar will not run smoothly. You can not make changes on the fly (if you set the webinar up with no screenshare, you cannot change your mind on the live webinar) if you need to change the console, you cannot do so when the webinar starts, etc. No dial-in number as a standard offering for webinars We also wish that ON24 could be used for demos and 1-on-1 calls but the audience lag doesn't allow for that. Review Source SS Shannon S. Marketing Computer Software Used the software for: 2+ years ### "Great webinar tool" September 27, 2019 4.0 Pros The On24 platform allows webinars to be more than just slides and a voice. I like all the different widgets that promote audience engagement. Their annual user conference, Webinar World, was a blast and great for an intermediate user like me. Cons There isn't an option for dial-in/phone audio without a costly phone bridge from my understanding. We often hear from attendees that they couldn't watch live since they didn't have headphones at their desk. Review Source DF Dani F. Content Director Human Resources Used the software for: 2+ years ### "The best webinar software" January 11, 2019 5.0 We've had a great experience for two years now. The platform is used by marketing and customer support teams. No plans to switch. We should use more of the integrations with Salesforce - haven't fully taken advantage. Pros When I bring speakers on to On24 for our dry runs, there's always a lot of questions about how to "launch polls" and stress about things going awry. These frequent webinar speakers must have had a bad experience elsewhere - in On24 you launch a poll simply by advancing the slide, and you launch results by simply advancing the slide one more time. The tool is incredibly intuitive. Cons I've requested a better way to get the video file delivered following the live presentation. We put on-demand videos in Wistia rather than using On24's on-demand capability, so this creates some work on my end, but it's an edge use case. Review Source BJ Brett J. Digital Campaign Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great software - robust, but still simple to use" January 11, 2019 5.0 I have been using ON24 for nearly two years now. I was using a competitor before that, and I much prefer the interface, and functionality of ON24. When I train people on how to present they basically teach themselves. It is easy to learn, and easy to use as you advance in more features. Pros ON24 has many great features built right in including screen sharing, PowerPoint deck sharing, Q&A, polls, call-in audio, streaming audio, and sharing video over presentation. Cons There are a few features that are pay-to-play. E.x. if someone registered, and you want to delete that registrant you need to pay for the customer support team to remove them. Many of the analytics are free, but other analytics cost extra. Review Source Lucy L. Director of Marketing Education Management Used the software for: Less than 6 months ### "Best in Class" January 11, 2019 5.0 ON24 is very professional and always respond immediately to any and all requests. They are truly experts in webinars, and are great about sharing data, best practices and training. Customer service is fantastic and speedy. ON24 has completely changed how we implement webinars and increased our leads and acquisition immediately. LOVE, LOVE, LOVE ON24! Pros I love the registration and event email features, and especially the engagement/attendee data that is captured. The ability to brand your console, link to social platforms, and share resources is also a huge plus. Customer service and tech support is phenomenal. Cons Webinar set up can be a bit complex. I recommend completing all of the training modules ON24 provides. I would love to see an option to download a full data report in one PDF. Review Source VR Verified Reviewer Sr. Digital Marketing Manager Computer Software Used the software for: 1-2 years ### "Making our webinars easy and look amazing" September 27, 2019 5.0 Pros Ease of use, lots of functionality and features Cons Uploaded slides mess with slide animations Alternatives considered [Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/) Reason for choosing ON24 Preferred by our events manager Switched from [Webex Suite](https://www.capterra.com/p/237272/Webex/) Clunky, using proprietary video format Review Source BF Braeden F. Webinar Producer Human Resources Used the software for: 1-2 years ### "Customer from Paycom" January 11, 2019 5.0 I am generating leads, providing a good experience, and raising our revenue. Pros The ease of use to produce a webinar is incredible. I did not know much about webinars when I got started, and this platform made it easy for me to create and access what I needed to know quickly. It provides a good customer/attendee experience and I wouldn't use anyone else. Cons Honestly, the one thing I get frustrated about is how long it can take to upload our slides or files. Review Source VR Verified Reviewer Demand Generation Manager Human Resources Used the software for: 1-2 years ### "On24 for Lead Gen" January 11, 2019 4.0 Pros I like the detailed analytics, and the ease of use. Also the console looks great and can be customized nicely for brand. Cons I dislike the fact that there is an extra cost for call-in numbers during webinars. Review Source ER Emily R. Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "ON24 Review" September 27, 2019 5.0 It has been positive. We were offered some additional training on how to further customize the background but have not received that yet. Pros This software makes creating an event so simple and there are many tools to help enhance the webinar experience. Cons That there is not an audio function were participants can speak. We use this a lot as a virtual classroom but for some of our more advanced course we have to use Skype for business as students in multiple locations need to communicate. Our previous vendor "Go To Webinar Suite" had this technology. Reason for choosing ON24 Because of the services and functionality. Review Source Brendan B. Senior Vice President, Global Operations Services Restaurants Used the software for: 2+ years ### "ON-24 is our GO-TO Webinar Tool" January 18, 2019 5.0 We use this tool for mainly systemwide webcasts to "boost morale" and communicate key messages. Pros We like that multiple people from different departments can utilize the system. It's intuitive to use and the upgrades to the operating systems have reduced the complexity and made it easier and faster to use. Cons The fee for a "hosted operator" is rather expensive, so we use these selectively. Review Source Shimon L. Marketing, Sales Enablement Computer Networking Used the software for: 1-2 years ### "Positive " January 11, 2019 5.0 Overall it is a great platform to communicate with large group of attendees. Pros Easy to use with big group of people, poles, and surveys Cons Uploading slides and updating it takes a long time Review Source MM Minesh M. Marketing lead Marketing and Advertising Used the software for: 2+ years ### "A platform that encourages engagement" October 16, 2019 5.0 Great tool that helps us deliver engagement beyond traditional channels. Excellent support team who are quick to respond when tickets are raised. Constantly updating their software with new features. Pros The unbelievable amount of functionality available that lets you really engage with your customers before, during and after the webinar Cons Sometimes there are issues when it comes to dialling on to the call with messages saying invalid passcode. Review Source VR Verified Reviewer Marketing Specialist Information Technology and Services Used the software for: 2+ years ### "Easy to use webinar platform" September 27, 2019 5.0 Pros On24 is easy to use for hosting webinars. End users appreciate how easy it is to view webinars and customize the widgets. Excellent customer service and the express monitors are always friendly and helpful. Cons Presenters sometimes complain about having to call in on the phone and access via the web. They would like to be able to just access via the web. Review Source JD Joanne D. VP Marketing Computer Software Used the software for: 6-12 months ### "Outstanding engagement with webinar attendees!" October 14, 2019 5.0 Our ON24 team has provided exceptional support. We've had a great experience and have had great success with our webinar program. Pros User Interface enables engagement with attendees through social sharing, polling surveys, and resources. The on demand engagement provides a professional and virtually live experience for attendees when they are available to watch it. Integration with Salesforce delivers attendee contact info, engagement activities, and answers from polling to enrich follow-up conversations. Analytics data provide detailed performance metrics. Cons I have not identified any cons with ON24. Review Source Similar Products Featured