# Page 3 | ON24 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is ON24 the right Webinar solution for you? Explore 222 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158766/ON24/reviews --- ON24 4.3 (222) [View alternatives](https://www.capterra.com/p/158766/ON24/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of ON24 ## Showing most helpful reviews Showing 51-75 of 222 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Sarah S. Marketing Manager Hospital & Health Care Used the software for: 6-12 months ### "Great Engagement Tools for Live Events" March 23, 2021 4.0 Once I learned the software and all of the features, it is a great tool to host webinars and live events and I prefer it over some other options out there. But getting to a place of comfort was a bit of a bumpy road. But there are several neat features of the tool (reporting, console building, registration pages, etc) that are worth the effort. Pros ON24 has a feature to build out a "console" for your webinar or live event that includes several engagement tools. It is also web-based and less clunky than other solutions. Once you understand how to use the system, it is easy and efficient to use. They have a simu-live feature where you can pre-record the webinar and push out as a live event, which is very helpful in the age of virtual events, The reporting is pretty good as well. Cons Well, the customer service levels can be confusing and seem disjointed (call center vs chat vs account manager) and sometimes not everyone is on the same page. There is a learning curve on how to become fluent in the software even for presenters. There is a separate presenter "studio" that requires training for your presenters to learn so I would recommend many practice sessions and A/V checks for a smooth event. You can purchase additional support for live events if needed. Review Source VR Verified Reviewer Senior Marketing Specialist, Marketing Operations Computer Software Used the software for: 2+ years ### "On24 Webcast Elite Review" January 11, 2019 2.0 Pros Integration with our MAP (Marketo). Relatively easy to train presenters on who to use the Presentation Manager. Cons The platform itself is glitchy. The console builder is slow and the same widgets have to be configured each time even though they never change. Have had many issues with the platform 'freezing' on presenters, causing disruption to the follow of their presentations. We have also had major issues with the resolution of our presentation and the only solution was to size all of our decks to 20 x 11.26 inches. What? Analytics can be lacking and slow to update. We have to use their legacy analytics just to be able to download actionable reports. Also, there is no option to sync survey and polling results directly to our MAP (Marketo). Data must be download and then uploaded which delays leads getting to our sales team. It does not seem like they are innovating at the pace of their price increases. Review Source Traci P. Executive Director Legal Services Used the software for: 1-2 years ### "On24 works good but can use a little help" January 11, 2019 5.0 We enjoy ON24 over other systems we have used, however we are continually looking for better quality for archives and streaming. Pros I love the set-up and the interface. The log in experience for the attendees is simple and streamlined. Cons There is a constant need to refresh and that can be very frustrating and confusing. The archive features with certain formats are archaic and low quality. Review Source DS Dean S. Global Webinar Strategist Information Technology and Services Used the software for: 6-12 months ### "Webinars are critical. ON24 helps make them great." September 27, 2019 5.0 Our experience has been great. Support is exceptional. Knowledge base and instructional webinars help users learn the software to take full advantage of it. Pros The software is simple to deploy and use. The platform also allows for a lot of flexibility in how to optimize your webinars presentations. Cons There are aspects of the reporting that could be better - in particular aggregate reporting where filtering in limited. Also, the main webinar page could be more flexible in hiding webinars ones they have past or filtering webinars for personal view. Reason for choosing ON24 We felt this was the best platform to support where we wanted and needed to take our webinar program to. Review Source LB Lahn B. Marketing Programs Manager Computer & Network Security Used the software for: 2+ years ### "Lots of Great Features in this Webinar Tool" October 2, 2019 4.0 ON24 is very easy to use- and I know there are more functionalities that I need to explore. I also enjoy their webinars that give you tips on building successful programs. Pros I like that ON24 is easy to use. I can setup my webinars quickly and there are also lots of elements I can customize. I like that it is easy to setup polling questions, move slides around and also easy to answer audience q's- either privately or to the whole group. It is also easy to see how many other webinars the participants have viewed and engaged with. Cons There are some elements I would like to have more control over the design. The polling questions do look a bit plain. But most of the elements are easy to customize. Alternatives considered [Webex Suite](https://www.capterra.com/p/237272/Webex/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing ON24 Easier to use and had the functionalities we were looking for. Review Source VR Verified Reviewer Senior Manager, Global Web Initiatives & Design Computer Software Used the software for: 2+ years ### "Great Analytics & User Experience " January 11, 2019 5.0 ON24 provides both a customer success manager and an account manager and both have been very responsive if we have a question or if any issues arise. They are always happy to get on the phone with us and talk through a business case or a challenge. Pros ON24 provides a robust set of analytics so that our team is able to assess webinar performance. It also integrates with our CRM and marketing automation software. As a result, we are able to easy pass information on webinar attendance and interest to our sales team. On24's audience console builder allows us to tailor our webinar experience to be more interactive and engaging to our audience. Cons There is a learning curve with this software because it is different in many ways from GoToWebinar or WebEx. We only use this for large scale demand gen webinars. There was some trial and error with integrations but, fortunately, ON24 has team members dedicated to integration assistance. Review Source EH Erin H. Campaign & Events Specialist Computer Software Used the software for: 6-12 months ### "Great software, lots of features, great support" September 27, 2019 5.0 Pros I like the customization features of the console and that you can continue the customer journey by pointing them to additional resources. Cons There a few nitpicky things. The bigger issue is that I don't feel confident that requests for new features or adjustments to existing functionality are heard and taken any higher in the company (things like letting the media player remain fixed in location, rather than popping up whenever something is pushed to it). Also, their PowerPoint slide converter often makes slides fuzzy if there is too much text/detail. Granted, that last complaint is probably for the better, as detail-heavy slides aren't really a best practice. Review Source VR Verified Reviewer Senior Associate, Marketing Programs Information Services Used the software for: 2+ years ### "ON24 has mostly good/great days" January 18, 2019 4.0 For the most part good. Like I said, ON24 is easy to understand and use (when there are no issues). But there are issues from time to time. Pros It's straight forward and easy to use. Most of the time it works great. Cons Somedays it is very slow. I think it runs into a lot of issues with browsers. For example some functions/capabilities work on Chrome and some don't. So I usually have to switch browsers for reporting. Small issues like polling questions not saving or unable to access a replay within 4 hours of the event ending are a pain. Review Source EW Elissa W. Marketing Technology Manager Publishing Used the software for: 2+ years ### "ON24 is a valuable partner" October 7, 2019 5.0 The account managers have been good with following up on our tickets and providing calls to inform and educate users about the best ways to use ON24. Pros ON24 delivers a consistent webinar service for our marketing department. We do several webinars a quarter and see ON24 as being a partner in making them a success. We use a variety of widgets and love that ON24 rolls out new ones consistently to make the webinar experience better for the attendees and users. Cons Occasionally our phones delay behind the presentation, but support has been notified and there's nothing they can do on their end to improve it. We adjust when this happens. Alternatives considered [GoTo Webinar](https://www.capterra.com/p/163335/GoToWebinar/) Reason for choosing ON24 Price- We're grandfathered in at a great rate and other vendors cannot compete. Review Source Dave B. President/CEO Publishing Used the software for: 2+ years ### "Overpriced & Poor Customer Support" January 31, 2018 1.0 Pros It was a good platform 3 years ago, but their technology just hasn't kept up in my opinion. I really cant list any Pro's because there are so many better products on the market. Cons The Customer service. We needed to downsize the contract since we were doing fewer Webinars. Because we were 4 days past the annual auto-renewal, they wouldn't budge. When I threatened to cancel after 3 years, they "Filed a Lawsuit" All this happened within a 30 day span!! WOW! Really BAD customer service. Review Source AW Ariana W. Digital Marketing Executive Financial Services Used the software for: 1-2 years ### "Recommend On24" September 27, 2019 4.0 They take a lot of care in helping with the strategic side of launching this channel/an effective webinar programme and it makes a huge difference. Pros Data capture and insights into how customers are engaging is miles ahead of other webinar software. There are so many touch point options. More customisable than other webinar platforms, you can make it look and feel like your brand and curate the right experience. Cons We have had some problems with integrating it into our CRM (but we have a highly customised CRM, might be fine with off-the-shelf CRMs) Reason for choosing ON24 It was the best for an actual marketing channel, a lot of the others are simple virtual meeting tools crow-barred into a 'webinar' packaging. Switched from [GoTo Webinar](https://www.capterra.com/p/163335/GoToWebinar/) GoToWebinar was difficult to use/unreliable and didn't provide the outcomes we wanted. Basic tool compared to what we wanted to achieve. Review Source AA AMY A. Manager, Content Marketing Information Technology and Services Used the software for: 2+ years ### "Easy to use" January 11, 2019 3.0 Great platform---customizable and easy to use, as a producer, audience member, and speaker. Pros Easy to setup on the backend and easy to explain to clients who are presenting. There are no unnecessary steps (i.e. having to create user accounts for each speaker) which saves our team time. Cons Wish there was an editing tool within the platform, for editing/modifying webinars for on-demand (and also for simu-live presentations). Having to use an outside editor to edit the sound, and then readjust the slide timings, is very time consuming---and leaves room for error. Also, the chat support function is very handy but wish the conversations were a) quicker and b) the support reps were able to answer questions succinctly and with confidence. Review Source LT Lindsey T. Associate Director, Marketing Programs Market Research Used the software for: 2+ years ### "Excellent platform for analysis, but lacking on customer support" October 8, 2019 3.0 Overarching positive. The background analysis is the best. Pros This platform provides excellent analysis on audience engagement, how and when they view live or On Demand webinars and as a Marketer I am able to track where the audience comes from for additional analysis and lead scoring. It also integrates with other technology we are using. Cons When it comes to the software it typically works with ease and with limited issues. When there is a more complex project that requires On24 support I find the customer service to be lacking. I'm not sure if additional personal/support is needed but the response to urgent requests are often delayed and communication is sporadic. Review Source VR Verified Reviewer Sr. Director, Global Demand Strategy Computer Software Used the software for: 2+ years ### "Long time user/partner" January 14, 2019 5.0 We needed to drive greater webinar attendance, raise the quality of our webinar engagement and be able to better measure just how much our audiences were engaged in our content. We have successfully been exceed the goals set for the webinar engagement program and enable the extension of the footprint of using ON24 by our company. Pros What I love about this software is that if provides you with such a deep engagement with your audiences with rich data and analytics to drive that engagement even further. With its extensive integration with other business critical systems and extended apps and capabilities, I often refer to it as a demand engagement platform versus just a webinar platform. Cons What I like least is that there is only one opportunity to send any emails to event attendees and no shows. There would be a real benefit in allowing multiple sends post event. Review Source Debbie M. Director of Demand Gen Computer & Network Security Used the software for: 2+ years ### "Robust Webinar Platform that may be too good" January 22, 2019 5.0 I never stress the day of the event. I get a good night's sleep knowing my pre-recorded session with rollover to live Q&A will be a success before it even starts. Pros I love the simulive feature. I use this every time because I have had bad luck with all other platforms when I do the webinar live. Cons It is so robust, it takes me more time than desired to train the presenters on how to pre-record. My speakers struggle with the video clip option. Review Source VR Verified Reviewer Product Marketing Manager Computer Software Used the software for: 6-12 months ### "Webinerd" January 18, 2019 5.0 ON24 has a great product and great customer service. I would recommend attending the user meeting for new customers. Pros I love that the tool is flexible to accommodate the needs of presenters by pre-recording presentations. Simu-live allows me to reach audiences in timezones around the world. Presentation subtitles are also allowing me to translate presentations into different languages. As I find webinars to be a powerful way to deliver key messages to audiences around the world, ON24 adds more value by tracking engagement and integrating that data into my CRM. ON24 is a high value platform for webinars. Cons I've had some issues with running screenshare applications behind certain firewalls, especially in countries outside the US. Review Source Nicholas O. Commercial Director Publishing Used the software for: 2+ years ### "Very reliable platform" January 11, 2019 5.0 On24 helps us to sell sponsored webinars to companies in order to reach their lead generation targets. As such it is a key part of our commercial strategy. Pros That we can quickly and easily launch webinar campaigns for our clients. As a publisher, it is important that we are able to deliver campaigns on short notice. Cons In the 3 years that we have been using the platform I have not seen much change or evolution of the platform. Review Source JC John C. Customer Success Manager E-Learning Used the software for: 1-2 years ### "A webcasting platform above anything else" March 3, 2020 5.0 Fantastic. A great team to support me and they really listen to what we are looking for as far as feature enhancements. Pros ON24's ability to integrate with our CRM and share engagement analytics is incredibly helpful from a customer support perspective. It paints a picture of what my customers are interested in. Plus, the on-demand functionality where end users can actually still interact with the webinars after its live is HUGE! Cons Sometimes if I need to navigate away from the webinar and just have it running in the background as I am listening, it times out. That is more of an end user complaint though. From a front end perspective, its exactly what I need. Switched from [GoTo Webinar](https://www.capterra.com/p/163335/GoToWebinar/) We needed a true webinar marketing platform. GTW is a glorified meeting tool. Review Source AE Alyssa E. Associate Marketing Manager, Sales Communications & Digital Engagement Medical Devices Used the software for: 1-2 years ### "ON24 Review" October 2, 2019 4.0 We've introduced ON24 as our primary channel for large field-facing webinars as a substitute for other channels that were not meeting our sales communication needs. Overall, we've had a great experience with the user-friendly admin platform, easy navigation from an audience perspective, and excellent customer support (especially during live events). Pros Browser-based platform, interactive features to boost audience engagement, ability to mute audience audio, email notifications, on-demand & multiple event-type options, and Analytics Dashboard! These features have been extremely beneficial in communicating to/training our Target Audience (Sales team). Cons Mobile view, finicky Console Builder, accessing PMXD from mobile devices. Our audience (almost 5,000 sales team members) rely on mobile-friendly viewing, which is currently limited. Additional suggestions: - Enable ability to group hide slides in PMXD Storyboard - Enable ability to enlarge storyboard thumbnails (ex. zoom bar) Review Source Janée N. Marketing Manager Human Resources Used the software for: 1-2 years ### "Excellent Platform for Webinars Big and Small" January 18, 2019 4.0 I've only had excellent experience with their customer service team. They treat my events, whether they are 200 person events or 5,000 person events with equal levels of importance. When I have needed it, the white glove webinar experience has been exceptionally helpful to ensure smooth running for my higher stakes events. Pros The platform is easy to use and when doing a live webinar, most technical issues are user error and not related to the system, which is leaps and bounds above previous platforms I have used. The console builder is simple and easy to understand and there is a plethora of training videos to walk through most of the intricacies of the platform. Cons The back-end environment could use an update. The styling and the way that things are laid out is a bit antiquated but the console builder and the system is still very easy to use. The presenter platform could also use some sprucing up. Review Source AS Andy S. EHSQ Specialist Chemicals Used the software for: 2+ years ### "ON24 Webinar Software is On Point!" August 15, 2022 5.0 Webinar viewing for both live presentations and on-demand recordings - great experience every time! Pros Fantastic interface with simple tools to fine tune your presentation for both the presenters and your audience as well - highly recommend! Cons Every time I used this software I left satisfied - never any issues at all! Review Source AM Abby M. Program Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Customization with room for improvement " October 7, 2019 5.0 Overall I am very pleased with the ease of use and the level of customization that can be applied. Pros The setup of webinars allows for a great deal of customization. Each of the set up screens are very intuitive. Cons We use the Q&A questions submitted on the widget to direct to a team email address. The reporting feature does not allow for the viewer email address to be included when their question is submitted. It is difficult to allow multiple team members access to each webinar reporting link. We have multiple team members who set up webinars for different audiences. It would be great if there were additional filters available when viewing the My Webinar dashboard. Review Source JW Jason W. Training & Development Information Services Used the software for: 2+ years ### "Jason Winn " October 2, 2019 5.0 I am the admin of the system for my company and i have an overall good experience with the system. My reps provide great support and my user base really likes the system. Pros That you can custom brand webinars to fit your needs Live & Semi Live events offered Admin Functions made easy Reporting Cons Permissions for reporting only logins is not free APAC support is lacking at times Review Source Julie G. Communications Specialist Law Practice Used the software for: I used a free trial ### "Amazing, but impossible to afford..." February 12, 2019 5.0 We were not able to pull the trigger on ON24 because of the price. Everything else was awesome. If anyone has found a way to make this software work in a budget-friendly way, I'd be interested. We couldn't do it! Pros ON24 is by far my favorite webinar/conference call service. It is so clean, reliable and even integrates with Vuture, our email marketing system. Cons Why does it have to be SO expensive? Despite the bells and whistles, it is nearly impossible to afford for a mid-sized business. The quote a received was so much more than competitors. Yes, it's the best service, but more pricing options, especially for low-volume users, would be great. Review Source KH Kara H. Coordinator, Enterprise Content Programming Information Technology and Services Used the software for: 1-2 years ### "ON24 Review" October 2, 2019 4.0 Our team uses ON24 for our education webcasts, I typically host 1-5 webcasts a week and am constantly creating new ones. Pros I like how ON24 updates in real time. For example, in the console builder, I can update speaker details, slides, and add widgets and have the attendee view update immediately. Cons Making a webcast series isn't so easy or laid out in an obvious place. Updating our registration emails happens frequently, so having a new feature to applying changes to certain webcasts would be helpful. Review Source Similar Products Featured