# ON24 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ON24 the right Webinar solution for you? Explore 222 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158766/ON24/reviews --- ON24 4.3 (222) [View alternatives](https://www.capterra.com/p/158766/ON24/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ON24 Ease of use 4.2 Customer Service 4.3 ## Pros and Cons in Reviews LB Logan B ownerFacilities Services, Self-employedUsed the software for: More than 2 years. “On24 makes it easy to quickly get in and spin up an event, no matter how much prior experience you may have had in similar platforms; however, the customization options for events, landing pages, and forms makes it not just professional, but - dare I say - cool.“ January 8, 2026 LB Logan B ownerFacilities Services, Self-employedUsed the software for: More than 2 years. “On24 licensing tiers can be confusing and pricey, depending on how many seats you are filling.“ January 8, 2026 LB Logan B ownerFacilities Services, Self-employedUsed the software for: More than 2 years. “Integrates well with Marketo and HubSpot, i imagine it works well elsewhere.“ January 8, 2026 KG Kayla G Event Marketing ManagerInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “We would have about 3-4 digital events a qrter have connection issues.“ December 30, 2024 KG Kayla G Event Marketing ManagerInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Setting up and running and event was really easy on the user side and the user experience for externals was impressive because we could customize the platform.“ December 30, 2024 KG Kayla G Event Marketing ManagerInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “They tended to lose connection during live events and webinars.“ December 30, 2024 Alberto L Marketing Project CoordinatorReal Estate, 501 - 1,000 employeesUsed the software for: 1-2 years. “On-demand is ideal when you have attended a webinar and all communications have been planned in advance, this way you know your users will get the information they need to view the video files on-demand.“ May 23, 2023 AA Alyssa A VP Business OperationsHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “At this point, Zoom and Cvent have started to catch up in terms of branding and integration capabilities, which makes ON24 feel more cumbersome than the price point is worth.“ December 8, 2021 ## Showing most helpful reviews Showing 1-25 of 222 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nick A. Senior Designer- Marketing Computer Software Used the software for: 2+ years ### "The best and only way to do Simulive Webinars " October 2, 2019 5.0 I have been using on24 for over 3 years. First as a powerpoint designer and now I run it end-to-end. I find the software intuitive​ and after a bit of training easy to use. Pros We use On24 in our marketing department to attract new leads for our sales team. We use On24's Simulive feature. This allows us to pre-record our speaker and slides. Then the day of the live webinar the attendees watch the edited video then our speakers are pushed into a live conversation to take questions that have came in. On24 is maybe the only webinar platform that can do this. All others are more of a screenshare system. Simulive gives us the most flexiblity to have a seamless webinar​ without any sound or speaker problems. Cons On24 audience console allows us to put up different resources, surveys and links, but it is limited in its customizability​. I'd like to see more console customization when it comes to menu format and colors. Also being able to upload your branded font would be great too. Alternatives considered [Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/)[Adobe Connect](https://www.capterra.com/p/203963/Adobe-Connect/)[GoTo Webinar](https://www.capterra.com/p/163335/GoToWebinar/) Reason for choosing ON24 No good options for Simulive, also cost and cap on how many attendees​ can be signed on at once. Review Source LB Logan B. owner Facilities Services Used the software for: 2+ years ### "The platform for a premium webinar experiemce" January 8, 2026 4.0 On24 is the coolest webinar platform I have had the pleasure of using. the ability to customize your forms, landing pages, and in-event experiences makes it an incredibly professional but stylish tool. Pros On24 makes it easy to quickly get in and spin up an event, no matter how much prior experience you may have had in similar platforms; however, the customization options for events, landing pages, and forms makes it not just professional, but - dare I say - cool. Integrates well with Marketo and HubSpot, i imagine it works well elsewhere. Cons On24 licensing tiers can be confusing and pricey, depending on how many seats you are filling. larger events can cost a pretty penny, but that's par for the course with these products. Switched from [GoTo Webinar](https://www.capterra.com/p/163335/GoToWebinar/) experienced some issues with our broadcasts on webinars >600 attendees, needed more customizability. Review Source LK Liz K. Marketing Stategist Higher Education Used the software for: 1-2 years ### "trash" September 30, 2019 2.0 Seriously terrible Pros simu-live and on-demand options allow us to mitigate the risks involved with live presenting on this platform. Cons the "best practices" where presenters need a wired internet connection, clear cookies, restart the computer and have no other apps going--are you kidding me? What year is it? The customer service is poor, not for lack of CSM's trying, but because there is no follow through from the product team, and CSM's often don't have access to the latest information, leaving them set up for failure. Alternatives considered [Adobe Connect](https://www.capterra.com/p/203963/Adobe-Connect/) Switched from [Adobe Connect](https://www.capterra.com/p/203963/Adobe-Connect/) We were attracted to the lack of need for plug-ins to participate, however we learned that audience and presenter experience is fully dependent on their wireless internet connection, which is again, not specified as an ON24 best practice, even though it does not comport with how the majority of internet users interact with the product. So, hard lesson learned: plug ins good. Review Source DC Douglas C. Business Development Strategies Advisor Insurance Used the software for: 1-2 years ### "Great business development platform and branding tool for clients" July 8, 2022 4.0 ON24 is a great tool for business development. It has helped our company grow with leads, and helps makes our company more present in our country. Our video webinars have been a great hit with our customers and clients and we continue to use it even past the pandemic. The interactive tools on the platform allow the user experience to be really good. On the back end the customization is excellent and the analytics and data generated has helped a lot Pros I like the analytics feature the most about ON24. With a lot of data collected each show, it is very important to use the data and drive results and inferences from it. You can see how the users interacted with the show, how long they have attended, what buttons they have clicked on, questions they have asked, and quiz answers. There are a lot of widgets interact with and it allows ON24 to process a lot of useful analytics that will be helpful for business development and marketing. I also like the customizability of the software. The audience screen is customizable any way that you want and it allows full control of your own company to do any creative things that you want. Cons One thing that I think can be improved is the rigid rules in place for some customization of the software. A lot of the interactive pieces on the console have only 1 or 2 options that may not be right for what your company is trying to do. Also, ON24 is more of a recording software rather that recording and video editing software. If you are doing a recording and you mess up, it is very hard to edit the video, meaning you will need to restart the recording and do it over again. Editing the video is fine, but you will need a 3rd party software, download the video, edit it, and then re-upload the video again. Alternatives considered [DigiCast](https://www.capterra.com/p/231573/DigiCast/)[Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/) Reason for choosing ON24 On24 like I said above has good customization, great analytics and a very helpful staff and support center for customers. All my questions get answered and it provides a great customer experience for our clients. Switched from [DigiCast](https://www.capterra.com/p/231573/DigiCast/) This program is more interactive and provides more analytic capabilities. Review Source LB Lauren B. Programs Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "The Best for What is Out Right Now" December 4, 2020 4.0 This system is one of the better systems out there. It meets all our needs with some limitations. Just be aware that you will need to learn the system yourself and expect little help from the higher ups. They will not give any types of discounts or refunds on the bill but will offer extra "help" packages, which was no help to us as by the end of our event as we knew the system better than some of the help techs. But now that we know the system using the platform for our events is easy and does what we need it to do. They are upgrading the system all the time to make it better which is helpful. Pros One of the only platforms out there that has been established since way before the pandemic. When we purchased it was affordable and catered to what we needed in an events platform. One that allowed individual events and served as a conference platform for multiple events. It allowed to have a conference feel without spending a lot on the virtual world looking platforms. Cons The onboarding for the system was horrible. There are several areas on this platform and with each section there is a different ON24 person to lead you through the process. We spent half the time explaining our event over and over again to different people for each section. The team would quickly show us the platform and ask if we had questions, however, since it was our first time we did not know the right questions to ask and missed a lot of good information because of it. We ended up learning the platform ourselves through their library of resource help. By the end of our first event, I knew more about the platform and how it worked better than their "expert help" staff team. Alternatives considered [Webex Suite](https://www.capterra.com/p/237272/Webex/)[RingCentral Events](https://www.capterra.com/p/10010919/Hopin-Events/) Reason for choosing ON24 They have been around the longest and have been doing webinars the longest. Most companies I researched back in March had just started because of the need for virtual platforms in the pandemic. But now that other platforms are growing and developing, there might be better options out there that do all the same things as ON24 does, if not better. Review Source VR Verified Reviewer Manager, Marketing & Communications Insurance Used the software for: 2+ years ### "Handled with Kid Gloves" September 27, 2019 5.0 The stability of the platform and the ease of use with ON24's technical assistance has broadened the appeal of webinars throughout our company. More and more subject matter experts want to discuss webinars for their products, services and specific client training opportunities. Pros Responsive technical team Continuous improvement to platform Excellent initial and ongoing training Highly customizable screens to promote our brand Cons Infrequent technical difficulties with firewalls and unique audience configurations are sometime difficult to overcome during a live webinar which annoy customers Reason for choosing ON24 White glove service with ON24 handling everything from set-up to implementation, promotions and follow-up Ongoing training and technical help as needed to expand program Good personal interactions from Sales to Customer Service to Technical Team from the beginning Switched from [Webex Suite](https://www.capterra.com/p/237272/Webex/) Company was saving money by eliminating Webex to use a free Microsoft product for small internal meetings. But the MS product didn't meet our needs for client training to audiences of 400-600 people. We started looking for a webinar vendor who could help us excel, and after several demos we landed on ON24. Review Source VR Verified Reviewer Marketing Product Manager Medical Devices Used the software for: 2+ years ### "On24 is a game changer" September 27, 2019 5.0 Very positive Pros Flexibility, I have the ability to produce live presentations or pre-recorded presentations that are broadcasted as if they are live. My KOL's love this option. Once recorded On24 software is incredibly intuitive and easy to use, and the analytics we get post the live broadcast date are incredibly useful. They've allowed our company to have almost a "netflix esq" type of webinar service, where visitors can view any webinar we've done at any time all housed in one central location. Cons I have very few negative things to say about On24. Alternatives considered [GoTo Webinar](https://www.capterra.com/p/163335/GoToWebinar/) Reason for choosing ON24 Reasons stated above Switched from [GoTo Webinar](https://www.capterra.com/p/163335/GoToWebinar/) Salesforce integration, presentation flexibility and customer service that i had experienced with On24 at a prior company. Made me a champion internally at my current company and I needed On24 Review Source DC Dominika C. Training Specialist Information Technology and Services Used the software for: 1-2 years ### "ON24 Review" September 30, 2019 5.0 We are using ON24 primarily for product enablement. We love the product and the team behind it as they are always willing to help us with anything that comes up. Pros I love that we can customize the console to have the look and feel we want. I also like that you can use it in many different ways - for training, marketing, making a show out of your sessions etc. You can conduct courses, certifications as well which is very convenient - no need to use additional tools for this purpose. Cons Perhaps that it glitches sometimes and it can be nerve-wracking during live sessions. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[GoTo Webinar](https://www.capterra.com/p/163335/GoToWebinar/) Reason for choosing ON24 No need to download anything from the attendee's point of view, plays for attendees with no issues, good reviews from other teams in SAP Review Source VR Verified Reviewer Training Manager Financial Services Used the software for: 1-2 years ### "ON24 is not ON point" September 27, 2019 4.0 OK, not amazing but you get what you pay for. Pros Customizable, easy to duplicate events, tracking is great and recording link also available shortly afterwards. Cons Does not allow the presenter to break out the participants in small groups for discussion. This tool is really meant to be unidirectional; me presenting with very little interaction with the audience. I would hope something better link Adobe Connect which is better tailored for virtual classes. Switched from [Brainshark](https://www.capterra.com/p/79808/Brainshark/) we wanted to interact more with the audience and have greater bandwidth capacity Review Source SS Shahbaz S. Analyst Information Technology and Services Used the software for: 1-2 years ### "Honest Review " April 8, 2025 4.0 Overall very good 8/10. Easy to use. Great for viewing. Excellent for webinars or large scale presentations. Sharing screen works smoothly. Pros Really slick for webinars, very professional & easy to use. Much better than other competitors Cons Presenter view could be improved a bit more. lacks some features other providers have. Review Source KG Kayla G. Event Marketing Manager Information Technology and Services Used the software for: 2+ years ### "Easy to use and great user experience " December 30, 2024 4.0 Really great custom event build that was very easy to use. Setting up and running and event was really easy on the user side and the user experience for externals was impressive because we could customize the platform. I would recommend this product for sure. Pros The ease of using and understanding the platform. The integration and reporting was also very impressive compared to other platforms. Cons They tended to lose connection during live events and webinars. We would have about 3-4 digital events a qrter have connection issues. They told us there was nothing they could do. They also had issues with firewalls - this is a common problem with digital platforms, but many enterprise companies were not able to register due to their company's firewall and this caused issues for us. Review Source SS Sharon S. Marketing Manager Financial Services Used the software for: 2+ years ### "Good but can be inconsistent" September 27, 2019 4.0 I mostly really like it. The emergency support line has been very helpful when needed. The chat help line a little less so. I think it's good that more firms are using On24. It provides an additional level of comfort for attendees. It has a lot of capabilities. Pros I really like that the registration link automatically becomes the On Demand link so I never have to worry about links expiring. I think it has a lot of bells and whistles that if you're able to leverage them are a big benefit. Cons The reliance on flash and cookies. I often have issues with an attendees or presenters slide player not working and we regularly have to tell people to refresh and enable flash. In a highly regulated industry where security settings on our attendees computers is high - this is often problematic. I also think it would be beneficial to have a dial in option for attendees as a standard part of the platform rather than an add on. This is pretty standard for other platforms. I also wish there was an easy way from the presenter platform to be able to see the attendee console too so you can see what they see. Reason for choosing ON24 I wasn't here when the decision was made but my understanding is that it was largely the archive capabilities, security features, and ability to upload a pdf of the presentation. Review Source LN Lauren N. Events Coordinator Computer Software Used the software for: 1-2 years ### "It does the job, but not without its problems." January 5, 2021 4.0 It does the job, I've been able to adjust, and with typical webcasts it can be totally fine. But with anything beyond slides (and even those have problems sometimes), it can be a headache to use. Pros I can schedule a lot of webcasts, they can hold up to 2500 people before it would potentially become an issue (according to our account), they do contain the functions that we'd want (resources, group chat, Q&A, polling, customizable design). It was pretty easy to learn on my own and teach to others. Cons Lots of cons for me, it's very buggy. Sometimes if you open multiple webcasts on the backend, the titles at the top glitch and say that they're a different webcast than the one you're actually editing. You can't do embedded videos and can only do 16:9 aspect ratio. When you upload videos and launch them to the audience during a webcast, you can't pause them. If your slide deck had slide timings built in and you didn't know, you're going to have a problem. And our team is always prepared for people who say they can't hear/it froze/the screensharing isn't working on the audience side, telling them to refresh. It would be nice if it just...worked. And screensharing for presenters, what a nightmare. Often it doesn't even work. It's picky about its browsers, and even after you download the plugin sometimes it still doesn't work. Review Source LM Luuk M. MD Education Management Used the software for: 1-2 years ### "On24 is the best webinar tool if you are looking to cater todays user: mobile friendly and on-demand" October 3, 2019 4.0 great product, good service, friendly staff, bit pricey and definately not for all businesses due to that. Pros We use On24 daily and it helps us reach mobile users otherwise left out (due to bulky plug-ins) and it´s on-demand module really helped us build a whole new service. Additionally the real-time Reporting is great and provides valuable information. The integrations can be improved but overall it´s a great tool if you want a reliable software for today´s user-demands. Cons integrations are bit difficult, paid add-ons (e.g. lead-notification for one should really be a standard feature and send it by email if someone registers). Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing ON24 see above Switched from [Webex Suite](https://www.capterra.com/p/237272/Webex/) mobile, reporting, on-demand options. Review Source AM Alexandra M. Coordinator, Enterprise Content Programming Think Tanks Used the software for: 6-12 months ### "Overall meets our needs, but we're always finding small details that could use improvement" October 7, 2019 4.0 Pros Overall it has a lot of great features for interaction, some of which I haven't yet used. I did find that there are some ON24 certifications available, and I'm looking forward to learning more on there. I do like that we can customize emails in many ways, and there are a lot of options for what sort of materials can be included in each webcast we run. Cons The reporting options are extremely disparate. If I want to download information on who attended, for how long, and what their survey responses were, I have to enter three completely different reporting windows and download all of those reports separately. It'd be great if there was a better function for pulling reports on more of a checkbox list of everything I want to pull at once. It'd be nice to have more control over what "Producer" can see versus what "Presenter" can see, such as hiding the attendee list from presenters who are outside of my organization, for GDPR reasons. Also, the "add to calendar" feature isn't exactly as customizable as I would like it to be, both in that specific module and how it appears in emails. Review Source CV Christine V. Lead, Marketing Information Technology and Services Used the software for: 6-12 months ### "On24 Review" October 10, 2019 5.0 The OnDemand feature has been extremely beneficial to us. During the busy times of the year, we could be hosting one or more session each day. OnDemand keeps it fresh, and Similive has come in handy as well. Pros We started using On24 this year and the support getting started was tremendous and extremely helpful. The online tutorials come in handy as we have extended our use of the On24 webinars. The reporting is a true benefit to us and used in multiple ways before and after events. Cons We wish there was an option to set up and event where we could allow the agents to use a microphone. We also wish the Group Chat was more useful. Since attendees don't see the other people in the room with them, group chat has come in handy to add validity to the event, however when trying to read messages in chat, it becomes troublesome. We also wish our presentation would allow animation. Switched from [Class for Web](https://www.capterra.com/p/141222/Blackboard-Collaborate/) It was an corporate decision. Review Source IG Irene G. Marketing Campaign Manager Libraries Used the software for: 6-12 months ### "From Zoom to On24" October 2, 2019 4.0 It has been a big upgrade from our previous platform. The support has been very helpful, I realize this is a big platform that does take some customizing. After getting through the customization of the platform, and understanding the capabilities, there are a few pieces of the platform that seem outdated. My advice would be to check in with older / lost users to see what their feedback is. Some of my team has used the platform in the past, and the qualms they had with the platform are still "features" today. Pros The ability to create a full experience for the user (sharing assets during the webinar), the ease of use for hosting speakers in different locations, reporting / insights and how it is compatible with SalesForce Cons Slide advancement it only via click the arrow, slide notes cannot be customized or edited after uploading the slides, supported fonts for the slide decks, editing the video post-webinar, video quality recommendations v.s what actually works / displays correctly during the webcast, being able to easily archive / delete test programs for webcasts Review Source MJ Mackenzie J. Senior Marketing Manager Computer & Network Security Used the software for: 2+ years ### "Easy, Reliable, Integrated" November 29, 2018 4.0 Overall, ON24 is a great platform for planning and executing webinars for thought leadership and sales purposes. It is especially useful when it integrates seamlessly with our marketing automation platform. Would definitely recommend for both small and large organizations! Pros The primary reason for selecting and implementing ON24 was due to the fact that it offered integration with HubSpot. Upon integrating ON24 with HubSpot, I can manage registrations, trigger reminder/invite emails, send follow-up emails, and host registration forms through my HubSpot instance. In addition, when I do need to access the ON24 portal directly, it's easy to navigate and contains many of the features you need and will use to execute webinars. Cons There are certain places within ON24 where the functionality seems a bit limited. For example, there are only a handful of ways you can personalize reminder emails, including branding, text editing, etc. We have also found that ON24 doesn't enable you to create a series of webinars. Instead, we had to create individual, separate events. Review Source TS Tracy S. Webcast host and coordinator Publishing Used the software for: 2+ years ### "On24 " September 27, 2019 5.0 We needed a platform that allowed easy access to recordings. This is ON24's #1 benefit. Also there is great capacity for storage of old webcasts that we occasionally use. Pros I love that the live webcasts we do become easily accessible recordings. Automatically. Without have to remember to press the RECORD button. Cons I don't like the small slides at the top of the producer interface. They are so small that for me and for most of my presenters they are useless. I'd also like to have the ability to create on-demand recordings with video of the speaker. Review Source VR Verified Reviewer Marketing Automation Group Lead Computer Software Used the software for: 2+ years ### "ON24 Customer Review" January 11, 2019 5.0 This tool allows us to deliver high quality webinar content while integrating with our sales and marketing tools. Pros Ease of use and integration with Marketing Automation Tools. Cons Tricky to execute in some regions, specifically China Review Source VR Verified Reviewer Program Manager Events Services Used the software for: 1-2 years ### "Great Viewer Experience, Sub-Par Reporting Experience" September 30, 2019 3.0 I like how easy it is to use the webinar part of the program, but the reporting is such a challenge that it does make me want to find a better solution. Pros It's very easy to use while you're doing a webinar. The functionality is great and very user friendly. Speakers find it easy to navigate and registrants find it easy to log in and watch. Cons The reporting functions are not user friendly at all when you have multiple webinars to get reports from. The dashboard is broken 80% of the time so I end up having to pull individual reports and combine them. Even doing that, the columns won't always align if users ask questions. Review Source bI brenna I. Marketing Manager Accounting Used the software for: 2+ years ### "Good Company, Good Software - Always room for improvement" October 2, 2019 4.0 Pros On24 is a very straightforward software. Our account manager and CSm are very responsive and helpful. the entire corporate team is great, engaging, and helpful. Very much a sense of community. They offer features we need that others don't. Cons I've had issues with support staff - given replies to questions that were wrong and messed up the webinar. On24 immediately helps rectify, but on a live webinar - you can't rewind the clock - the damage is done. Review Source GW George W. Multimedia Video Developer Marketing and Advertising Used the software for: 2+ years ### "On24 Really Nails It" September 27, 2019 5.0 Pros One of the best things about this software is the ability to do on-demand lead generation. This allows you to broadcast full shows with all the interactivity you want and then on-demand users can experience the exact same show. Cons I wish there were more universal parameters that you can set for your brands. We work with 3 different distinct brands and having universal control in case something changes (logos, color, etc) would be helpful. Review Source VR Verified Reviewer Project Coordinator/Content Manager- Digital Products E-Learning Used the software for: 6-12 months ### "Great Software" January 22, 2019 4.0 Overall, I have a great experience with ON24. I came into my position being completely new to ON24 and now I am able to use ON24 with little to no help. Pros Very easy to use and find different functions. Cons The adding different widgets part seems a bit dated compared to the other features. Not sure if it's my browser but when I add widgets, things tend to slow down a bit. Review Source Cy W. Training & Digital Support Insurance Used the software for: 1-2 years ### "On24 is great for hosting webinars" January 21, 2019 5.0 I really enjoy the platform as a whole, minus the integration with SalesForce. As a one man team who is responsible for training our over 47,000 agents, it makes my life a whole heck of lot easier. Pros What I like the most about On24, is the interactivity that can be established in our presentations. I can ask survey questions in real time. Add videos, and even clickable links to relevant aspects of what I am explaining in the presentation. Cons My only complaint is that for the cost, SalesForce integration should be included. Review Source Similar Products Featured