# 3CX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is 3CX the right Call Center solution for you? Explore 465 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158704/3CX/reviews --- 3CX 4.4 (465) [View alternatives](https://www.capterra.com/p/158704/3CX/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of 3CX Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews DS David S VP of TechnologyElectrical/Electronic Manufacturing, 201 - 500 employeesUsed the software for: More than 2 years. “Easy VoIP onboarding, easy admin panel, cost is very competitive, supports multiple sites, supports mobile app ringing, supports DID.“ November 25, 2025 TZ Tobias Z Junior ICT OfficerHospital & Health Care, 501 - 1,000 employeesUsed the software for: 6-12 months. “Also the Voicemail pin breaks and has issues, we have needed to disable the pin entirely as there is too much IT requests relating to their pin no longer working.“ September 25, 2025 FW Faith W Reception and AdminAccounting, 51 - 200 employeesUsed the software for: 1-2 years. “It allows you to view the availability of every employee quickly and easily, and with whom they are speaking.“ September 29, 2025 Rena D Payroll Manager Tax PreparerAccounting, 2 - 10 employeesUsed the software for: Less than 6 months. “Also, maybe more detailed instructions from the very beginning would be great, because the initial set up instructions are vague and can be frustrating.“ March 28, 2026 TZ Tobias Z Junior ICT OfficerHospital & Health Care, 501 - 1,000 employeesUsed the software for: 6-12 months. “Fairly straightforward Gui and administration, has good reporting functionality, and having the app access for multi-device calling.“ September 25, 2025 BC Bien C Systems and Service Operation AnalystFood Production, 10,001+ employeesUsed the software for: More than 2 years. “Some users have mentioned that frequent updates can disrupt their workflows, especially if they rely on customizations or integrations“ May 28, 2025 WT Wasek T IT Support SupervisorInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “The best feature is the rich flexibility it offers from ring groups, digital receptionist, reports.“ July 28, 2025 SA Saqib A Senior PHP DeveloperComputer Software, 11 - 50 employeesUsed the software for: 6-12 months. “One con which I can personally feel it the instal setup system which is quite complex for a non-technical user and you have to go through with tone of documents in multiple support sessions.“ January 14, 2025 ## Showing most helpful reviews Showing 1-25 of 465 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rena D. Payroll Manager Tax Preparer Accounting Used the software for: Less than 6 months ### "User friendly versatile communication " March 28, 2026 4.0 Awesome. I had help setting up when I needed it. It works very well for our company which has 2 offices about an hour apart from each other. Pros I like the user friendly set up. They are also there with step by step instructions to help. I like the ability to forward calls to another office with ease. All there user manuals are available on the website. 2 factor authentication for the online platform is important, extra safety is always a good thing. Cons The online platform should have more user settings. Also, maybe more detailed instructions from the very beginning would be great, because the initial set up instructions are vague and can be frustrating. Review Source JM Juan M. Infrastructure Specialist Telecommunications Used the software for: 2+ years ### "Great PBX software!" November 24, 2025 5.0 Best PBX software I have found (since 2017, every year). Great focus on security and value for money, and of course great deal of customization. Pros Simultaneous calls licensing, customization, mobile apps. Esay of use and great integrations are the things I like the most. Cons Sometimes 3CX is a little slow reacting to market requirements, necessary to stay on top. Just have to be patient. Alternatives considered [Isabel 6](https://www.capterra.com/p/196517/Isabel-6/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[Yeastar Cloud PBX](https://www.capterra.com/p/208836/Yeastar-Cloud-PBX/) Reason for choosing 3CX simultaneous calls licensing, overall cost. Switched from [Asterisk](https://www.capterra.com/p/60249/Asterisk/) Security problems and similarity from previous platform. Also liked the included mobile apps. Review Source Response from 3CX February 11, 2026 Hi Juan! Glad to hear you're with 3CX since 2017 and still consider it the best PBX option year after year. :) We acknowledge your point about reacting to market needs and appreciate your continued trust in 3CX. VR Verified Reviewer Director of Business Development Renewables & Environment Used the software for: 1-2 years ### "Overall good but could be better" October 30, 2025 3.0 It is a solid VOIP system but is not perfect. You can manage your employees easily, but there are some limitations. Pros User friendly admin portal to track calls and recordings, view statistics of users, and pull reports. Allows for multiple numbers, open hours and schedules, notifications of missed calls, etc. Pay per minute rather than a flat monthly fee. Cons Inability to easily choose which number you will call from. Difficult to understand which phone line is ringing when you are receiving a call. Contacts does not always save changes you make on contacts. Alternatives considered [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing 3CX Plans and pricing, option for easier international use Review Source Response from 3CX November 21, 2025 Hey! Thanks for your review. We're glad to hear you find the admin portal and reporting features useful and that 3CX meets your needs for international use and flexible pricing. :) We appreciate your feedback on outbound caller ID selection, call identification, and contact management - these points are noted. EJ Emma J. Administrative Specialist Accounting Used the software for: 2+ years ### "Great Phone System with Texting Option " January 24, 2026 5.0 Pros 3CX is very easy to use, in the office and outside of the office. Their app is user friendly and has amazing features that make it easy to use. The SMS option is easy to use as well and helpful for our clients. Any issues we have are quickly resolved with their customer support team. Cons The only complaint our firm has is there is sometimes a delay in receiving texts, and clients have complained it is difficult to hear us at times. Review Source Response from 3CX March 17, 2026 Hello Emma! Thanks for your review. We're glad to hear 3CX has been easy to use across devices and that features like SMS and support have been helpful for your team. Regarding delays in texts and call quality - these are typically related to network conditions, device setup, or the SMS provider rather than the 3CX system itself. We recommend checking these areas with your IT admin or provider to ensure optimal performance. DS David S. VP of Technology Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Easy and cost effective VoIP system with easy onboarding and administration" November 25, 2025 5.0 Transition to 3CX from standard copper lines. We used a local MSP to assist with the rollout and training. Initial setup was On-Prem only, but we have since added cloud service as a backup. We have 2 locations across USA and Mexico and we were able to connect both sites into one system. We can dial our compatriots via extension regardless of their international location. Systems have an impeccable uptime and recover easily from power and internet outages. Pros Easy VoIP onboarding, easy admin panel, cost is very competitive, supports multiple sites, supports mobile app ringing, supports DID. Cons Holiday and closure messages could be easier to schedule, hold music and internal extension navigation could be better to setup and manage. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[Spectrum](https://www.capterra.com/p/170585/Spectrum/) Reason for choosing 3CX Recommendation by a trusted partner who had extensive experience rolling out 3CX. Switched from [UCx](https://www.capterra.com/p/207282/UCx/) System was outdated and did not trust current vendor to support us effectively. 3CX was recommended by a fellow IT admin of a school district who uses 3CX. Review Source Response from 3CX February 11, 2026 Hey David! Great to hear 3CX helped you successfully transition from legacy copper lines to a unified VoIP system across multiple international sites. We take note of your feedback on holiday scheduling and hold music configuration - please note that 3CX offers comprehensive admin documentation to guide setup and troubleshooting. If hands-on assistance is needed, a 3CX Partner can help. Glad to know the system’s uptime and resilience have met your expectations. VR Verified Reviewer Junior ICT Officer Hospital & Health Care Used the software for: 6-12 months ### "3cx admin experience" September 25, 2025 3.0 Its been good, it gets the job done in an easily administrative way. only real suggestions would be make the Privileged access a bit better. Also it would be good to be able to export/import peoples contact sheets, we have local-site admin staff whom make their own contact sheets, but we are unable to share or implement them. Pros Fairly straightforward Gui and administration, has good reporting functionality, and having the app access for multi-device calling. Cons The admin permissions options aren't amazing, and isn't convenient to assign access to other ICT staff. Since we have multiple sites and don't want to appear in each team, I need to use my supervisors account which has owner level access. Also the Voicemail pin breaks and has issues, we have needed to disable the pin entirely as there is too much IT requests relating to their pin no longer working. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Outdated service which didn't meet the businesses modern requirements. Review Source Response from 3CX October 8, 2025 Hello! Thanks for your review. We're glad to hear 3CX has been effective and easy to manage across your sites. We appreciate your feedback on admin permissions, voicemail PINs, and contact sheet handling. Thanks for taking the time to share your experience. DD David D. Sys Admin Marketing and Advertising Used the software for: 2+ years ### "Great, but documentation could be more user friendly." April 22, 2025 4.0 3CX is reliable and flexible. I manage most of the time to find out how to implement or use new functionality. Pros Lots of features and flexibility. Administrator interface has lots of feature accesible easily. It's also easy to monitor the status of the 3cx services. Cons Documentation is sometime a bit 'rough' for newcomers to 3CX : You have to browse through several webpage to find the information you are looking for. And sometime, information seem a bit 'too technical' and is not easy to comprehend when you are not trained in VOIP. Alternatives considered [Ringover](https://www.capterra.com/p/169627/RingOver/) Reason for choosing 3CX RingOver had bad feedback and seemed expensive Review Source Response from 3CX April 23, 2025 Hello David, thanks for the thoughtful review. We're glad to hear you find 3CX reliable & flexible! It’s also great to know you’ve been able to manage new functionalities effectively. We appreciate the feedback on documentation - your input helps us improve. Thanks again for choosing 3CX. LB Laurent B. Manager Telecommunications Used the software for: 2+ years ### "A disappointment after years of loyalty." April 22, 2025 1.0 I’ve been installing 3CX since version 10, but lately it’s become clear that small users are no longer welcome. I manage a fleet of about thirty 4SC 3CX systems, which I’m now forced to migrate to competitors because 3CX has decided it no longer wants our business. I’ve completely lost trust in 3CX, as they change their policies overnight and discard long-time customers without any consideration. Pros The simplicity of installation and deployment. The Call Flow Designer. Cons The customer relationship was very poor. There were numerous bugs during the transition to version 20, and the support team offered no real solutions other than completely redoing the configuration. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing 3CX The simplicity of installation and deployment. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[PBXware](https://www.capterra.com/p/187684/PBXware/) We were forced to switch because 3CX no longer supports 4SC customers. Review Source Response from 3CX April 23, 2025 Hey Laurent, thank you for sharing your feedback. We're glad you found value in the simplicity of installation and the Call Flow Designer. While version 20 brought changes aimed at long-term growth, we understand these may not suit everyone. Just to clarify - we do continue to support 4SC customers through our SMB FREE edition, which is ideal for up to 10 users. We appreciate the years you've spent with 3CX and wish you all the best with your new software going forward. DD Dennis D. Business Owner Information Technology and Services Used the software for: 6-12 months ### "Very good and cost effective " April 4, 2025 4.0 Overall 3CX is very good and you can start out for foree. Pros 3CX is very easy to set up and get going. The soft phone, web interface, and admin software are all well designed and easy to use. Cons Unlike other VoIP / SIP based systems, to connect physical phones to 3CX you need to either have one of their phones that acts as an SBC or you need to set up an SBC in a small Linux VM. Other systems do not require this. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[Five9](https://www.capterra.com/p/132405/Five9/)[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) Reason for choosing 3CX 3CX has a startup version that allows me the basic features and set up for free that is easy to set up. It works well and my business fits right in this category. Review Source Response from 3CX April 10, 2025 Hey Dennis. Thank you for your feedback. We're glad to hear that you found the setup process straightforward and the interface user-friendly. It's also great to know that the startup version met your business needs effectively :) VR Verified Reviewer Infrastructure Engineer Education Management Used the software for: 1-2 years ### "Simple and effective telephone system" February 10, 2025 5.0 Brilliant, for a business that needs a simple and cost effective phone system you'd struggle to match 3CX. Pros 3CX is a great value system that is easy to maintain and simple to use. Cons It is not as feature rich as some other phone systems. Switched from [Samsung VXT](https://www.capterra.com/p/10022214/Samsung-VXT/) We had an on premise Analogue telephone system that we migrated over to 3CX Digital. Review Source Response from 3CX February 27, 2025 Hello and thank you for your feedback. It’s great to hear that 3CX has provided a simple and cost-effective solution for your business. While some systems may offer additional features, 3CX unlike most other enterprise phone systems doesn’t charge on a monthly user basis focusing on delivering a flexible and efficient VoIP solution that meets a wide range of business needs. We appreciate you sharing your experience with the transition from an analog system to 3CX! ST Samantha T. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Make the switch! You won't regret it!" November 25, 2024 5.0 Great, they are very dependable, we have more than 50 employees company wide who utilize this phone system. Pros BLF Settings- You are able to program quick dials on your phone easily from their website. They also have a mobile app that is easy to use. We record our phone calls, and with their admin console, these recordings are very easy to access. Cons Internet based. So, when the internet is down, so are our phones. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) More functions with 3CX. We were able to keep our Yealink phones. Review Source Response from 3CX January 8, 2025 Hi Samantha! Thank you for your review! It's great to hear that you're finding features like BLF settings, call recording access, and the mobile app easy to use. We're glad 3CX has been dependable for your team and that you could seamlessly integrate your existing Yealink phones! RS Roberto S. Mr Information Technology and Services Used the software for: 2+ years ### "3CX from Version 20: Best to Avoid" September 13, 2024 1.0 seems that 3CX rushed the release of version 20, launching it in what feels like an alpha stage of development. This is unacceptable for a product that should ensure reliability and continuity in a critical sector like telecommunications. Pros The 3CX PBX was long regarded as a benchmark in the VoIP telephony industry, praised for its robustness, versatility, and user-friendly interface. Up until version 18, the product stood out for its wide range of configurations and software stability, making it a top choice for businesses of all sizes. Cons However, the release of version 20 marked a drastic shift. The once-reliable software began to exhibit a series of bugs and malfunctions that significantly compromised the user experience. Features that were well-established in previous versions were either reduced or completely removed, leaving users with less than a quarter of the configuration options they were accustomed to. Reason for choosing 3CX I won't choose 3CX until they fix this terrible version Review Source Response from 3CX September 16, 2024 Hi Roberto. Thank you for taking the time to share your feedback. We’re sorry to hear that V20 didn’t meet your expectations. While it’s true that V20 introduced significant changes, it’s important to note that it’s actively being developed, with more features being improved and added regularly. 3CX V20 also offers enhanced security and AI capabilities, which were not available in previous versions like V18. 3CX is constantly evolving to meet modern requirements, and as with any software, updates are a necessary part of ensuring we stay up to date with industry needs and standards. That being said, we completely respect your decision to explore other options like Fusion 1 PBX, and we wish you the very best in finding the solution that works best for your business. dP diego P. ict manager Food & Beverages Used the software for: I used a free trial ### "optimal voip suite" March 13, 2025 5.0 Pros i like the cost, zero :-) the product is valid, we use it for a test voip "centralino", has very usefull tools and function. Cons The mobile app is not very good, old gui, but the functionality is very good, we like it Switched from [smartiCloud](https://www.capterra.com/p/215101/smartiCloud/) my service provider sponsorized it, we like it Review Source Response from 3CX March 14, 2025 Hello Diego and thank you for your review! We're glad to hear you find 3CX valuable and appreciate its features. We understand your feedback on the mobile app’s interface and are always working on improvements :) VR Verified Reviewer CIO Information Technology and Services Used the software for: 1-2 years ### "A complete IP/PBX" September 25, 2022 4.0 We've been using 3CX since we have the alternative to work from home and the old switchboard became useless. The users doesn't like it a lot because they use only the softphone and fo me is the piece less powerfull, but the admins who are used to work with on prem PBX, love it. They find the admin panel very powerfull and also very easy to use. I don't have experience as a call center so I can't give you my opinion, but it seems to be fulll competent aswell. Pros With 3CX you'll have a very functional IPPBX at a very reasonable price. The admin panel is very easy to use and very powerfull. The call Queues, the ring groups, the digital recepcionist are functionalities very well implemented. Cons The softphone is not at the same quality level as the switchboard, they must improve it if they want to keep their current clients. The users must do some micro configuration level to improve the sound. Switched from [OXO Connect](https://www.capterra.com/p/213692/OXO-Connect/) Because we can not use OmniPCX working from home. The Alcatel options for working from home weren't very useful at that moment. Review Source Response from 3CX October 4, 2022 Hello, thank you for sharing your rating with us and the community, we value your opinion! Melissa A. BDC Operations Manager Automotive Used the software for: 2+ years ### "3CX - Don't Waste Your Time or Money" November 15, 2023 3.0 I've used 3CX for more than four years, and in that time, it hasn't grown on me one bit. Pros We can use it to answer and transfer phone calls that come into the call center. Cons Where to start. It's clunky and not user-friendly. Terminology is confusing and not for lay-people. It's web-based, so any blip in our internet causes 3CX to freeze and/or die for our agents; it also causes a delay during calls, so that people end up talking over one another. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) No idea; wasn't my call. I can only imagine it was more cost-effective. Review Source Response from 3CX December 15, 2023 Hi Melissa. Thank you for your feedback. We're sorry to hear you've had some challenges with 3CX. Our goal is to ensure a user-friendly and reliable experience. For assistance and better understanding, we have various user guides and manuals available on our website. Our Customer Service team is also ready to provide additional real-time guidance if needed via the Live Chat bubble found on 3CX website. SA Saqib A. Senior PHP Developer Computer Software Used the software for: 6-12 months ### "Effective Communication Solution for Growing Businesses" January 14, 2025 5.0 Overall experience is very good, I recommend it to large-scale businesses who want flexibility and ease of use of all features like voice, chat, and video call features in one place. Even though the setup process may require some technical knowledge, the user interface is intuitive, and the system performs well once it's up and running. Pros We like the 3CX affordability, flexibility and ease of use. Especially its integration of voice, voice and chat into one platform makes It more reliable and user-friendly. Cons One con which I can personally feel it the instal setup system which is quite complex for a non-technical user and you have to go through with tone of documents in multiple support sessions. I think they can make it easier in terms of setup. Review Source Response from 3CX January 16, 2025 Hi Saqib, thank you for taking the time to share your detailed feedback on 3CX! We’re glad to hear that you find the platform affordable, flexible, and user-friendly. Regarding the setup process, we understand it can be challenging for non-technical users. To help with this, we have certified 3CX Partners worldwide who can assist with installation and support, ensuring a smoother experience for users like yourself. NA Ngozi A. AG Director Arts and Craft Department Arts and Crafts Used the software for: 2+ years ### "Reliable Call Center Program: 3CX" October 21, 2024 5.0 Pros Customer service is crucial in all organizations of all sizes. 3CX is a single interface for customer live chat, call logging, queue management and real-time reporting. Cons I am a daily user of 3CX and I seldom land into issues when communicating with customers via voice, chat and video calls. Review Source Response from 3CX October 29, 2024 Hello Ngozi. Thank you for your feedback and for highlighting the value 3CX brings to your organization! We're happy to hear that 3CX has been a reliable tool for managing customer service across live chat, call logging, queue management, and real-time reporting. Thank you for sharing your experience! SB Steve B. CTO Computer Software Used the software for: 1-2 years ### "Quick and Easy Professional PBX" January 6, 2025 5.0 Hassle free PBX with easy roll out to users, whether on Desktop, Laptop or Mobile Phone. Pros Quick and easy to set up using a Digital Ocean Droplet. Cons Nothing really. There is loads of functionality. Review Source Response from 3CX January 8, 2025 Hello Steve and thank you for your review! We're glad to hear you found the setup process straightforward and that 3CX provides a hassle-free PBX experience across devices. CH Chris H. Systems Engineer Information Technology and Services Used the software for: 1-2 years ### "Not the best" October 24, 2024 2.0 Overall, not a fan. Would use other apps or my cell phone to call people half the time. Pros It has a mobile app, web app, and desktop app. Cons We seem to have lots of issues with it with just making/receiving calls and that’s a simple, important thing for phone software. It was difficult to add someone to a current call, make a conference call, transfer a call. Plus, there was a vulnerability with the desktop app that I don’t believe was ever addressed. Review Source Response from 3CX October 29, 2024 Hi Chris, We’re sorry to hear about the difficulties you’ve experienced with call handling. These issues might be best addressed by your internal IT team or the team that installed 3CX to ensure everything is fully optimized. As for the desktop app vulnerability, it was resolved, and with recent updates - especially with V20 - 3CX is more secure than ever. We recommend checking our 3CX Blogs for the latest improvements since the vulnerability was addressed. We appreciate your input and thank you for sharing your feedback. AC Aldo C. Software Engineer Information Services Used the software for: 1-2 years ### "A nice tool, not for startups though" November 22, 2024 2.0 Pros It did what it was supposed to, so can't complain about it. Cons It's a tool mostly for corporations, a bit outdated nowadays. Review Source Response from 3CX December 2, 2024 Hello Aldo! Thank you for sharing your feedback! We're glad to hear the tool met your expectations. However, we’d like to clarify that 3CX is indeed very startup-friendly, especially with our 3CX SMB FREE edition designed specifically for smaller businesses and teams without extensive IT resources. 3CX is also constantly evolving with regular updates to ensure it remains modern and aligned with industry needs. We appreciate your input and hope you’ll continue to explore how 3CX is able to provide communications to businesses of all sizes! JN Joshua N. Application Specialist Retail Used the software for: 2+ years ### "The foundation of communication " June 24, 2024 5.0 Pros This basically is the foundation that helps our stores operate and our customer service team too. We use it for all internal communication that needs to be done over the phone and it enables us to get in contact with our stores to address issues without any fault. Our customer service team is able to be the first line of communication for our customers so that our store members can be focused on the customers that are physically there. Very rarily do we find times where the service is unable to achieve its purpose and its ability to scale effortlessly as our organisation grows is why we have used it for years on end and will continue to. Cons It's native reporting is quite bare and for more complex reporting it requires a transformation outside of the platform to achieve so. The reporting can also be sometimes hard to maintain as you can't save reports that are only used on request requiring you to fill in all the fields and user extensions to report on. It can be also quite time consuming to make edits or changes as there a lot of nested menus and controls required that make you hop around quite a bit. Review Source Response from 3CX July 4, 2024 Hi Joshua, Thank you for your detailed review. We're glad to hear that 3CX has been essential for your stores' operations and customer service team. Regarding the reports, we're actively working on improving this in 3CX V20. Please keep an eye on our blogs and news for updates. Thank you for your continued feedback and support! Thilina D. Insurance Executive Insurance Used the software for: 1-2 years ### " A Seamless Communication Solution: 3CX Software Review" July 21, 2023 4.0 3CX has been an invaluable asset for our team. Its user-friendly interface, unified communication features, and rich functionality have transformed the way we collaborate and interact with clients. The reliability and cost-effectiveness of the system make it a top choice for our call centre's day-to-day work. I highly recommend giving 3CX a try. Pros With 3CX, everything is unified under one roof. We can make and receive calls, send messages, and hold video conferences seamlessly. The software also integrates smoothly with Microsoft 365, which has significantly improved our team's efficiency. Cons 3CX relies on a stable internet connection. Even the slightest change will impact your experience. Compared to the previous software we had, this is an ongoing issue we're still trying to find a solution to. Review Source Response from 3CX July 24, 2023 Hi Thilina, and thank you so much for taking the time to review 3CX! We really appreciate your kind words. We are glad to hear that 3CX has been an invaluable asset for you and your team! SK Sierra K. Principle Design Recruitment Consultant Design Used the software for: 1-2 years ### "24.7.12.365 Globalised Virtual Connectivity " September 24, 2023 4.0 3Cx has brought high productivity through real-time communication from all global corners. Pros Safe environment for internal and external communications and sharing. Integrations with calendar applications for effective conflict-free scheduling. Cons This is perfect tool for all communication requirements,no dislike at all. Review Source Response from 3CX September 26, 2023 Hi Sierra! That's wonderful to hear! 3CX truly thrives in providing a safe environment for communication and seamless calendar integration, resulting in increased productivity worldwide. Thank you for your positive feedback! LL Lyn L. GM Hospitality Used the software for: 2+ years ### "Invaluable communication tool" December 8, 2021 4.0 Overall this is a great product, and kept us fully operational during a very difficult time for the hospitality industry. Pros I like that we could schedule meetings or have them at a moments notice. Throughout the pandemic this kept us in contact with our whole team, and allowed us to give our new team members the same training that they would have had before the pandemic. So much so that we kept several of our video meetings even after travel started back up. Cons It was hard for some people to learn how to create a meeting, and how to share their screen. For us it did take up a lot of our band width and that would slow down you computer if you were working on something else at the same time as a video call. Review Source Response from 3CX December 10, 2021 Hi Lyn and thank you for your feedback. We are happy to hear that 3CX has helped you to keep fully operational during these challenging times. While getting to know how to use 3CX you can always look for help at our User Guide: https://www.3cx.com/user-manual/ VR Verified Reviewer Téc de telecomunicação Telecommunications Used the software for: 2+ years ### "3cx is an essential program" February 13, 2023 5.0 I am very satisfied with the 3 cx program, as I have been able to carry out its functions in a practical and efficient way on a daily basis. While not perfect, I think this program is very useful. Pros This program has provided a trouble-free calling and receiving experience from the moment it was installed on your computer. As a daily user of this tool, I haven't had major difficulties or complaints related to poor quality or connection drops. Cons There are few aspects of the program that I dislike. The first one is the delay in the initial connection. Although it did not record connection failures, the connection slowness makes the program less practical. Also, I notice the lack of an option to make conference calls, which is of paramount importance for my tasks. If this option were available, the utility of the program would improve. Review Source Response from 3CX February 20, 2023 Hello, thank you for the highly rated review! We love to hear that 3CX has been very practical and efficient for your business. You can also visit our 3CX Forum to find out more about the option of the conference calls and any other questions you may have: https://www.3cx.com/community/ Similar Products Featured ## Related categories [Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Call Center](https://www.capterra.com/call-center-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.