# 3CX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is 3CX the right Call Center solution for you? Explore 465 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158704/3CX/reviews --- 3CX 4.4 (465) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of 3CX Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews DS David S VP of TechnologyElectrical/Electronic Manufacturing, 201 - 500 employeesUsed the software for: More than 2 years. “Easy VoIP onboarding, easy admin panel, cost is very competitive, supports multiple sites, supports mobile app ringing, supports DID.“ November 25, 2025 DD David D Sys AdminMarketing and Advertising, 11 - 50 employeesUsed the software for: More than 2 years. “Documentation is sometime a bit 'rough' for newcomers to 3CX : You have to browse through several webpage to find the information you are looking for. And sometime, information seem a bit 'too technical' and is not easy to comprehend when you are not trained in VOIP.“ April 22, 2025 FW Faith W Reception and AdminAccounting, 51 - 200 employeesUsed the software for: 1-2 years. “It allows you to view the availability of every employee quickly and easily, and with whom they are speaking.“ September 29, 2025 TZ Tobias Z Junior ICT OfficerHospital & Health Care, 501 - 1,000 employeesUsed the software for: 6-12 months. “Also the Voicemail pin breaks and has issues, we have needed to disable the pin entirely as there is too much IT requests relating to their pin no longer working.“ September 25, 2025 TZ Tobias Z Junior ICT OfficerHospital & Health Care, 501 - 1,000 employeesUsed the software for: 6-12 months. “Fairly straightforward Gui and administration, has good reporting functionality, and having the app access for multi-device calling.“ September 25, 2025 Rena D Payroll Manager Tax PreparerAccounting, 2 - 10 employeesUsed the software for: Less than 6 months. “Also, maybe more detailed instructions from the very beginning would be great, because the initial set up instructions are vague and can be frustrating.“ March 28, 2026 WT Wasek T IT Support SupervisorInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “The best feature is the rich flexibility it offers from ring groups, digital receptionist, reports.“ July 28, 2025 BC Bien C Systems and Service Operation AnalystFood Production, 10,001+ employeesUsed the software for: More than 2 years. “Some users have mentioned that frequent updates can disrupt their workflows, especially if they rely on customizations or integrations“ May 28, 2025 ## Showing most helpful reviews Showing 1-25 of 465 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Josh A. Tech Information Technology and Services Used the software for: 2+ years ### "Seamless and efficient PBX software" December 15, 2025 5.0 Seamless and efficient. Massive time saver for admin and users alike. Gives anyone the enterprise business phone system approach without the huge costs. Pros Extremely easy to setup and deploy with a huge range of handset options. Just can't be it for all your pbx needs. Cons Not that much at all. If I had to say something I would say the licencing should maybe have more options for smaller business deployments. Review Source Response from 3CX March 17, 2026 Hi Josh! We're glad to hear 3CX has been easy to deploy and is delivering value for both admins and users. It's good to know it's helping provide enterprise-level functionality without the associated cost. Regarding licensing, we do offer flexible options, including 3CX SMB FREE and 4SC Basic FREE for up to 10 users, designed specifically for smaller businesses. We appreciate your feedback. JM Juan M. Infrastructure Specialist Telecommunications Used the software for: 2+ years ### "Great PBX software!" November 24, 2025 5.0 Best PBX software I have found (since 2017, every year). Great focus on security and value for money, and of course great deal of customization. Pros Simultaneous calls licensing, customization, mobile apps. Esay of use and great integrations are the things I like the most. Cons Sometimes 3CX is a little slow reacting to market requirements, necessary to stay on top. Just have to be patient. Alternatives considered [Isabel 6](https://www.capterra.com/p/196517/Isabel-6/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[Yeastar Cloud PBX](https://www.capterra.com/p/208836/Yeastar-Cloud-PBX/) Reason for choosing 3CX simultaneous calls licensing, overall cost. Switched from [Asterisk](https://www.capterra.com/p/60249/Asterisk/) Security problems and similarity from previous platform. Also liked the included mobile apps. Review Source Response from 3CX February 11, 2026 Hi Juan! Glad to hear you're with 3CX since 2017 and still consider it the best PBX option year after year. :) We acknowledge your point about reacting to market needs and appreciate your continued trust in 3CX. AS ALFREDO S. lead Warehousing Used the software for: Less than 6 months ### "3CX IS AGREAT" March 9, 2026 5.0 Based on the fact that it is something new for me, so far, I am satisfied using 3CX. Now it is part of my daily routine at my job Pros It is a company that we have just started using here at my work, it is something new and easy to use. We are in contact with our backup office in other countries. customer support is great, features is good also Cons This is something new that I just started using, nothing negative or anything I don't like at the moment. Review Source Response from 3CX March 17, 2026 Hello Alfredo! Thanks for your review. We're glad to hear your initial experience with 3CX has been positive and that it's helping you stay connected with your teams across different locations. It's great to know it’s already becoming part of your daily workflow. :) VR Verified Reviewer Director of Business Development Renewables & Environment Used the software for: 1-2 years ### "Overall good but could be better" October 30, 2025 3.0 It is a solid VOIP system but is not perfect. You can manage your employees easily, but there are some limitations. Pros User friendly admin portal to track calls and recordings, view statistics of users, and pull reports. Allows for multiple numbers, open hours and schedules, notifications of missed calls, etc. Pay per minute rather than a flat monthly fee. Cons Inability to easily choose which number you will call from. Difficult to understand which phone line is ringing when you are receiving a call. Contacts does not always save changes you make on contacts. Alternatives considered [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing 3CX Plans and pricing, option for easier international use Review Source Response from 3CX November 21, 2025 Hey! Thanks for your review. We're glad to hear you find the admin portal and reporting features useful and that 3CX meets your needs for international use and flexible pricing. :) We appreciate your feedback on outbound caller ID selection, call identification, and contact management - these points are noted. DS David S. VP of Technology Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Easy and cost effective VoIP system with easy onboarding and administration" November 25, 2025 5.0 Transition to 3CX from standard copper lines. We used a local MSP to assist with the rollout and training. Initial setup was On-Prem only, but we have since added cloud service as a backup. We have 2 locations across USA and Mexico and we were able to connect both sites into one system. We can dial our compatriots via extension regardless of their international location. Systems have an impeccable uptime and recover easily from power and internet outages. Pros Easy VoIP onboarding, easy admin panel, cost is very competitive, supports multiple sites, supports mobile app ringing, supports DID. Cons Holiday and closure messages could be easier to schedule, hold music and internal extension navigation could be better to setup and manage. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[Spectrum](https://www.capterra.com/p/170585/Spectrum/) Reason for choosing 3CX Recommendation by a trusted partner who had extensive experience rolling out 3CX. Switched from [UCx](https://www.capterra.com/p/207282/UCx/) System was outdated and did not trust current vendor to support us effectively. 3CX was recommended by a fellow IT admin of a school district who uses 3CX. Review Source Response from 3CX February 11, 2026 Hey David! Great to hear 3CX helped you successfully transition from legacy copper lines to a unified VoIP system across multiple international sites. We take note of your feedback on holiday scheduling and hold music configuration - please note that 3CX offers comprehensive admin documentation to guide setup and troubleshooting. If hands-on assistance is needed, a 3CX Partner can help. Glad to know the system’s uptime and resilience have met your expectations. VR Verified Reviewer Junior ICT Officer Hospital & Health Care Used the software for: 6-12 months ### "3cx admin experience" September 25, 2025 3.0 Its been good, it gets the job done in an easily administrative way. only real suggestions would be make the Privileged access a bit better. Also it would be good to be able to export/import peoples contact sheets, we have local-site admin staff whom make their own contact sheets, but we are unable to share or implement them. Pros Fairly straightforward Gui and administration, has good reporting functionality, and having the app access for multi-device calling. Cons The admin permissions options aren't amazing, and isn't convenient to assign access to other ICT staff. Since we have multiple sites and don't want to appear in each team, I need to use my supervisors account which has owner level access. Also the Voicemail pin breaks and has issues, we have needed to disable the pin entirely as there is too much IT requests relating to their pin no longer working. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Outdated service which didn't meet the businesses modern requirements. Review Source Response from 3CX October 8, 2025 Hello! Thanks for your review. We're glad to hear 3CX has been effective and easy to manage across your sites. We appreciate your feedback on admin permissions, voicemail PINs, and contact sheet handling. Thanks for taking the time to share your experience. DD David D. Sys Admin Marketing and Advertising Used the software for: 2+ years ### "Great, but documentation could be more user friendly." April 22, 2025 4.0 3CX is reliable and flexible. I manage most of the time to find out how to implement or use new functionality. Pros Lots of features and flexibility. Administrator interface has lots of feature accesible easily. It's also easy to monitor the status of the 3cx services. Cons Documentation is sometime a bit 'rough' for newcomers to 3CX : You have to browse through several webpage to find the information you are looking for. And sometime, information seem a bit 'too technical' and is not easy to comprehend when you are not trained in VOIP. Alternatives considered [Ringover](https://www.capterra.com/p/169627/RingOver/) Reason for choosing 3CX RingOver had bad feedback and seemed expensive Review Source Response from 3CX April 23, 2025 Hello David, thanks for the thoughtful review. We're glad to hear you find 3CX reliable & flexible! It’s also great to know you’ve been able to manage new functionalities effectively. We appreciate the feedback on documentation - your input helps us improve. Thanks again for choosing 3CX. LB Laurent B. Manager Telecommunications Used the software for: 2+ years ### "A disappointment after years of loyalty." April 22, 2025 1.0 I’ve been installing 3CX since version 10, but lately it’s become clear that small users are no longer welcome. I manage a fleet of about thirty 4SC 3CX systems, which I’m now forced to migrate to competitors because 3CX has decided it no longer wants our business. I’ve completely lost trust in 3CX, as they change their policies overnight and discard long-time customers without any consideration. Pros The simplicity of installation and deployment. The Call Flow Designer. Cons The customer relationship was very poor. There were numerous bugs during the transition to version 20, and the support team offered no real solutions other than completely redoing the configuration. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing 3CX The simplicity of installation and deployment. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[PBXware](https://www.capterra.com/p/187684/PBXware/) We were forced to switch because 3CX no longer supports 4SC customers. Review Source Response from 3CX April 23, 2025 Hey Laurent, thank you for sharing your feedback. We're glad you found value in the simplicity of installation and the Call Flow Designer. While version 20 brought changes aimed at long-term growth, we understand these may not suit everyone. Just to clarify - we do continue to support 4SC customers through our SMB FREE edition, which is ideal for up to 10 users. We appreciate the years you've spent with 3CX and wish you all the best with your new software going forward. DD Dennis D. Business Owner Information Technology and Services Used the software for: 6-12 months ### "Very good and cost effective " April 4, 2025 4.0 Overall 3CX is very good and you can start out for foree. Pros 3CX is very easy to set up and get going. The soft phone, web interface, and admin software are all well designed and easy to use. Cons Unlike other VoIP / SIP based systems, to connect physical phones to 3CX you need to either have one of their phones that acts as an SBC or you need to set up an SBC in a small Linux VM. Other systems do not require this. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[Five9](https://www.capterra.com/p/132405/Five9/)[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) Reason for choosing 3CX 3CX has a startup version that allows me the basic features and set up for free that is easy to set up. It works well and my business fits right in this category. Review Source Response from 3CX April 10, 2025 Hey Dennis. Thank you for your feedback. We're glad to hear that you found the setup process straightforward and the interface user-friendly. It's also great to know that the startup version met your business needs effectively :) VR Verified Reviewer Infrastructure Engineer Education Management Used the software for: 1-2 years ### "Simple and effective telephone system" February 10, 2025 5.0 Brilliant, for a business that needs a simple and cost effective phone system you'd struggle to match 3CX. Pros 3CX is a great value system that is easy to maintain and simple to use. Cons It is not as feature rich as some other phone systems. Switched from [Samsung VXT](https://www.capterra.com/p/10022214/Samsung-VXT/) We had an on premise Analogue telephone system that we migrated over to 3CX Digital. Review Source Response from 3CX February 27, 2025 Hello and thank you for your feedback. It’s great to hear that 3CX has provided a simple and cost-effective solution for your business. While some systems may offer additional features, 3CX unlike most other enterprise phone systems doesn’t charge on a monthly user basis focusing on delivering a flexible and efficient VoIP solution that meets a wide range of business needs. We appreciate you sharing your experience with the transition from an analog system to 3CX! RS Roberto S. Mr Information Technology and Services Used the software for: 2+ years ### "3CX from Version 20: Best to Avoid" September 13, 2024 1.0 seems that 3CX rushed the release of version 20, launching it in what feels like an alpha stage of development. This is unacceptable for a product that should ensure reliability and continuity in a critical sector like telecommunications. Pros The 3CX PBX was long regarded as a benchmark in the VoIP telephony industry, praised for its robustness, versatility, and user-friendly interface. Up until version 18, the product stood out for its wide range of configurations and software stability, making it a top choice for businesses of all sizes. Cons However, the release of version 20 marked a drastic shift. The once-reliable software began to exhibit a series of bugs and malfunctions that significantly compromised the user experience. Features that were well-established in previous versions were either reduced or completely removed, leaving users with less than a quarter of the configuration options they were accustomed to. Reason for choosing 3CX I won't choose 3CX until they fix this terrible version Review Source Response from 3CX September 16, 2024 Hi Roberto. Thank you for taking the time to share your feedback. We’re sorry to hear that V20 didn’t meet your expectations. While it’s true that V20 introduced significant changes, it’s important to note that it’s actively being developed, with more features being improved and added regularly. 3CX V20 also offers enhanced security and AI capabilities, which were not available in previous versions like V18. 3CX is constantly evolving to meet modern requirements, and as with any software, updates are a necessary part of ensuring we stay up to date with industry needs and standards. That being said, we completely respect your decision to explore other options like Fusion 1 PBX, and we wish you the very best in finding the solution that works best for your business. dP diego P. ict manager Food & Beverages Used the software for: I used a free trial ### "optimal voip suite" March 13, 2025 5.0 Pros i like the cost, zero :-) the product is valid, we use it for a test voip "centralino", has very usefull tools and function. Cons The mobile app is not very good, old gui, but the functionality is very good, we like it Switched from [smartiCloud](https://www.capterra.com/p/215101/smartiCloud/) my service provider sponsorized it, we like it Review Source Response from 3CX March 14, 2025 Hello Diego and thank you for your review! We're glad to hear you find 3CX valuable and appreciate its features. We understand your feedback on the mobile app’s interface and are always working on improvements :) VR Verified Reviewer A Perfect Phone System Internet Used the software for: 1-2 years ### "A Perfect Phone System" September 1, 2023 5.0 The Overall experience with 3CX has been very Good. Before 3CX we used Asterisk. Though Asterisk does good work, what it lacked was a proper telephone system useful for Businesses. Pros 3CX is a perfect Phone system for Businesses. It is one of the best product in the market when it comes to SIP and VOIP Telephone Systems Cons 3CX has worked perfectly for me so far so it is difficult for me to list down what I like least about it. Switched from [Asterisk](https://www.capterra.com/p/60249/Asterisk/) Asterisk was Open Source and we had to rely a lot on community support. Though it was not a bad a product by any stretch of imagination, the time it took to resolve issues forced us to look for a good commercial alternative. Review Source Response from 3CX September 6, 2023 Hello! Thank you very much for your comprehensive and positive feedback! We are glad to hear that 3CX has effectively addressed your communication challenges, positively impacting your business. We completely agree with your assessment that 3CX is fully scalable, making it the ideal solution for connecting teams, customers, and remote workers as your business continues to grow. Sam B. Partner Logistics and Supply Chain Used the software for: 1-2 years ### "3CX is fine, but it is all about who handles the hosting" May 31, 2022 4.0 3CX feels like it is a step up from a normal landline, but I don't see any wow factors that I feel like I could get from some of the other VoIP names. If you're looking for something less expensive than Ring Central, Phone.com, and OnSip, then you should be able to find a small VoIP provider willing to offer you a hosted package with 3CX for a lower price. Pros 3CX is straightforward. It seems to have all the necessary features for a small business. Still, as a business owner who cannot work on the admin side, I can only comment on the usability and stability. Compared to other softphone apps, I've never had significant issues. I use 3CX as a softphone on an iPhone, through a Yealink desk phone, via Chrome plugin, and on an iPad. Surprisingly, the limitations I see are not due to the daily functions. There are some features I would like, but there is nothing about this app that hinders my company's ability to operate without delay. We have users in China, Thailand, the Philippines, Jamacia, Venezuela, and the US. All locations work well, and the apps work even with limited internet access. There are times when the connection is not great, but this is usually due to the internet and not the apps. Cons There is no way for my ringer on my softphone or desk phone to be customized to ring differently when someone calls my extension vs. ring group. I wish there were connectivity with Zapier so that I could push contacts from other services into our address book. It would be nice if the SMS chat feature worked more similarly to a shared inbox, where everyone could see it. You can only transfer the chat to another extension, which makes SMS hard to use as a group. Overall, the cons are not about the ability to use 3CX but the features I wish it had that could provide a better overall experience. Switched from [Phone.com](https://www.capterra.com/p/147610/Phone-com/)[OnSIP](https://www.capterra.com/p/158706/OnSIP/) OnSIP did not work at all for our office in China. Phone.com was too expensive and the quality at the time of using it was not great. Review Source Response from 3CX June 1, 2022 Hi Sam and thank you for your review! We are glad to hear that you are enjoying using our software and that it has helped you stay in touch with your employees throughout the world! Regarding the points you raised, desk phones can be configured to have distinctive ringtones for Queue Calls, so you should certainly consider switching to using Queues instead of Ring Groups. Apart from this, you would also get better reporting capabilities and a lot more polling strategies to choose from. For syncing you phonebook contacts, we do currently offer integration with Microsoft 365, but in the coming updates we will have a REST API that may also allow you to interact with the 3CX Phonebook, giving you the maximum flexibility in syncing your contacts between various platforms. Incoming SMS messages can be sent either to an Individual Extension or to a Queue, in which case all logged in members of that Queue will see incoming messages. Robert D. Head of IT Chemicals Used the software for: 1-2 years ### "Full featured Hosted SIP VOIP solution" September 28, 2022 5.0 Our on premise system had a number of issues. As it was not hosted it would only work in the office. Sometimes when we had an outage random users would lose their voicemail greetings. There was missing call queue and forwarding functionality that we required. Pros Easy to implement. We converted over from our on premise Avaya system in less than an hour with little more than a couple of forms and spreadsheets to fill in. We have the option of the computer soft phone or the iOS app which means that people can decide how they receive/make "landline" calls. For thos in shared/high noise locations there are a number of voip deskphones that will also work. It gave us much better queue/forwarding functionality than we had before. Before this system any call forwarded to a mobile/another extension had the number of the extension doing the forward rather than the initial caller. Simple admin interface. Easy to use. Cons There is no way to seperate the softphone volume from the generic computer volume so it can be quite a shock if you are doing something and the phone rings. There can also be annoying instances of the app trying to call on any number that you click on as it cannot identify phone neumbers. Minor things but room for improvement. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing 3CX It was a contractual obligation. When moving from my old system i still had a contract with my SIP phone so 3cx was the most cost effective option. Switched from [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) Mainly i wanted to switch to a hosted solution with an app. We had dozens of users with $500+ deskphones literally gathering dust. So i wanted the numbers but not the hardware. I also wanted it for people who are travelling or did not have a company mobile phone so that they could send and receive calls without using their own plan. Review Source Response from 3CX October 5, 2022 Hi Robert and thank you so much for taking the time to leave us a very good review. We hope you continue to have a good experience with 3CX. In regards to the cons you mention, if you have multiple speaker devices (computer, headset, monitor) you can select an individual device and set the ringer to be that and adjust the volume accordingly. If you wish, you can also exempt certain websites from having the numbers detected as telephone numbers, from the settings of the 3CX click-to-call extension. KL Kristan L. Architect Architecture & Planning Used the software for: 1-2 years ### "3CX is not excellent" December 9, 2024 3.0 Overall I have had more joy with Microsoft Teams telephony than 3CX. There's a ton of potential with 3CX but it has largely been quite disappointing to use and not as user friendly as I would have hoped. Pros The ability to route calls from a central switchboard to individual desktops make this software very useful in our remote working office set up. Cons The 3CX app is a chrome app that can run from the desktop. I set it to auto start and auto sign in. However there are still issues with this system. I have missed calls before and the answer machine sends to email instead of the app itself. It doesn't tell me which number is calling either. Review Source Response from 3CX January 8, 2025 Hi Kristan. Thank you for your feedback. We're glad you find the central call routing useful for your remote setup, but we’re sorry to hear about the issues you’ve experienced. If you're experiencing issues with notifications or usability, we recommend reaching out to your IT admin for assistance. If you're an admin yourself, contacting a local experienced 3CX Partner can provide the support you need to optimize your setup. They’re always happy to help! NA Ngozi A. AG Director Arts and Craft Department Arts and Crafts Used the software for: 2+ years ### "Reliable Call Center Program: 3CX" October 21, 2024 5.0 Pros Customer service is crucial in all organizations of all sizes. 3CX is a single interface for customer live chat, call logging, queue management and real-time reporting. Cons I am a daily user of 3CX and I seldom land into issues when communicating with customers via voice, chat and video calls. Review Source Response from 3CX October 29, 2024 Hello Ngozi. Thank you for your feedback and for highlighting the value 3CX brings to your organization! We're happy to hear that 3CX has been a reliable tool for managing customer service across live chat, call logging, queue management, and real-time reporting. Thank you for sharing your experience! NM Natale M. Senior Field Technician Information Technology and Services Used the software for: 2+ years ### "3CX Review" May 15, 2025 4.0 Have it currently set up for several different clients, works very well for the most part despite a few ease of use drawbacks. Pros The admin side is relatively straightforward, remote administration through a cloud server is very convenient. Cons Some features are very convoluted and not user friendly. Parking a call is needlessly complicated. Review Source Response from 3CX May 16, 2025 Hello Natale! Thanks for your review. We're glad to hear that remote administration and overall system setup have been working well for your clients. :) We appreciate the feedback on call parking and usability - it's noted. LD Laura D. Medical Coder Hospital & Health Care Used the software for: Less than 6 months ### "3CX for VOIP" December 24, 2024 4.0 Overall 3CX is amazing and works seamlessly as I go about my day taking calls on my computer. There was some confusion with voicemail setup and I found the help menu to be lacking, but once I got the hang of it I really enjoy the ease and simplicity of this product. Pros The ability to turn my computer into a phone. I can use the number pad on my keyboard and press enter to dial. Cons My setup was initally confusing. I had a difficult time setting up my voicemail and my QR code would not scan on my phone. Review Source Response from 3CX January 8, 2025 Hi Laura! Thank you for your review! We're glad to hear you're enjoying the convenience of using 3CX on your computer for seamless communication. For setup challenges like voicemail and QR codes, we recommend reaching out to your IT admin or a local 3CX Partner for assistance - they can provide the support needed to make the process smoother. CM Crystal M. Administrative Assistant Medical Practice Used the software for: 1-2 years ### "3CX in Medical Office" October 28, 2024 3.0 Pros It allowed for multiple lines, and transfers. Cons A lot of times we would lose connections while someone was on hold or trying to transfer. Review Source Response from 3CX November 13, 2024 Hi Crystal. Thank you for your feedback! Connection issues are not necessarily related to 3CX itself and may be due to network or configuration factors. We recommend consulting your internal IT team or a local 3CX Partner with experience in troubleshooting connection issues to ensure optimal performance. LT Linze T. IT Support Officer Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Great Communication Tool" November 20, 2024 5.0 Pros Easy to use navigation and user-friendly interface. Finding contacts from company team is simple. Cons Not many cons, sometimes when connected to mobile data instead of work wifi the connection is unstable. Other than that very satisfied. Review Source Response from 3CX November 27, 2024 Hello Linze! Thank you for your positive review! We're glad to hear you find the platform easy to navigate and user-friendly. :) Thank you for sharing your experience! JM Jaqlyn M. HR and Finance Manager Automotive Used the software for: 2+ years ### "Works decent but needs to work out a few things" May 24, 2024 3.0 Overall, this system is significantly better than what we had previously. The options of having call recordings and being able to go back for quality control or customer issues is worth having the system alone. We don't have much to compare to, as our previous phone system had not been updated in a couple decades, but the implementation process was completely handled for us which made everything simple and effective. As far as things they could do better, they could work on allowing users to be able to make changes to their call forwarding or be able to block of holidays instead of having to call any changes in. Pros Previously, we had a phone system that was 20+ years old. Having some of the additional features like the phone call recording has been a game changer. Just the access to call recording alone has made us appreciate the switch to this new phone system. Cons There are definitely some occasional frustrating issues. The system easily glitches, and if you so much as log in to the wrong account on the 3CX app/browser, it causes the system to go down. There was apparently a security issue with their desktop app that caused some type of data vulnerability, which is not really what you want to hear for a business system. The thing that is the most frustrating is that we cannot make any changes or customizations. For instance, our phones go straight to voicemail after hours and on weekends, but we cannot go in and make adjustments for holidays, which can be annoying when phone calls are rolling over to our cell phones on Christmas or something. Review Source Response from 3CX May 29, 2024 Hi Jaqlyn! Thank you for your positive comments. We're glad to hear the call recording feature has been beneficial for your business. Regarding your concerns, 3CX is indeed customizable. We recommend speaking with your IT team or the team who initially installed 3CX in your company. The system admin should be able to help with holiday settings and call forwarding adjustments. FA Fabruzio A. Technician Information Technology and Services Used the software for: 1-2 years ### "3CX a good VOIP Software " May 15, 2024 4.0 VOIP is widely used today, so we needed a software to manage our calls. We choose 3CX for its reliability and its ease of use, anyone will quickly learn to use 3CX. A really good product, worth the price. Pros I use 3cx at work to make and receive phone calls. The audio quality is good and the program is easy to set and configure. In the "mini pop-up" dashboard you can have a look at the other users and their status, make internal calls and forward the external calls. You can set your status from available to e.g. away or DND just with a click. I use 3CX mainly with headphones, setting the audio is quick and the call quality is good (obviously your line should be fast and stable enough). The program is automatically launched during windows startup and stays minimized in the task bar. Cons Nothing to report, it works fine, the interface is simple and clear and I like the way was made. Review Source Response from 3CX May 20, 2024 Hello Fabruzio, Thank you for your detailed review! We're happy to hear that you find 3CX easy to set up, configure, and use for managing your calls with good audio quality. Your positive feedback on the user-friendly interface and functionality is much appreciated. Jessica B. Account Manager Consumer Goods Used the software for: 2+ years ### "Great for call center management " August 30, 2023 3.0 Overall this is a great software program for any company that gets a high volume of calls Pros I like that you can set your status , and that it shows if you are on the phone, if you have a voicemail, etc. Cons I will say this system was a lot harder for the older generation employees to train on. For other people it was intuitive. Review Source Response from 3CX September 6, 2023 Hi Jessica! Thank you for your positive feedback on 3CX! We are glad to hear that 3CX has helped you effectively manage your call center. Regarding training, 3CX offers a Certification Program that equips you with all the tools and knowledge necessary for deploying and managing a 3CX Communications System. Also, there's always the option to reach out to our Customer Service team for assistance via the Live Chat bubble found on www.3cx.com or by email at customers@3cx.com. Fridah D. Graphic Designer Graphic Design Used the software for: 2+ years ### "One-stop Solution for BIM and Team Collaboration " June 29, 2023 5.0 File sharing.Team collaboration.Business instant messaging.Call routing and monitoring. Pros 3CX enhances business instant messaging, chat, file sharing and call monitoring in one single integrated repository. Cons I do not face any drawback when using this program and I use it on a daily basis. Review Source Response from 3CX July 4, 2023 Thank you for the wonderful review, Fridah! We are glad to hear that you enjoy 3CX's many great features! Talk to a Capterra advisor for free and get results within 15 minutes.