# LoanPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LoanPro the right Loan Servicing solution for you? Explore 74 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158549/LoanPro-Software/reviews --- LoanPro 4.8 (74) [View alternatives](https://www.capterra.com/p/158549/LoanPro-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of LoanPro Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews TR Tiffany R CEOFinancial Services, 11 - 50 employeesUsed the software for: Less than 6 months. “The features, the customer service and sales team and their quick responses, the built-in integrations with their partners, the ease of getting setup in a timely manner.“ May 3, 2021 AP Alberto P CEOReal Estate, 11 - 50 employeesUsed the software for: Less than 6 months. “Note, we never onboarded because the onboarding call left us feeling like we got sold a bill of goods and asked for a refund days after the 'onboarding' call and before we ever used the system for a customer.“ August 10, 2021 KP Kevin P COOFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “Highly customized solution that is easy to install and onboard - anything from consumer loans to specialized SBA servicing solutions, and recently with high volume PPP loans.“ May 18, 2021 AP Alberto P CEOReal Estate, 11 - 50 employeesUsed the software for: Less than 6 months. “Platform does not work as sales described without third party providers and intensive work on the customers end.“ August 10, 2021 PV Patrick V Assistant Property ManagerReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “I love the the support department.“ October 11, 2022 Nick C CFOFinancial Services, 11 - 50 employeesUsed the software for: Less than 6 months. “It makes finding page footers or menus difficult sometimes unless you know where to look.“ May 18, 2021 AD Andy D Head of ProductFinancial Services, 11 - 50 employeesUsed the software for: 1-2 years. “Amazing customer support from dedicated account managers who know all the nuances of loan servicing“ September 9, 2021 Nicholas F AnalystFinancial Services, 51 - 200 employeesUsed the software for: 6-12 months. “For example, when modifying a loan, the table loan\_reverse\_status\_archive erases the past, which is very problematic for accounting.“ September 25, 2020 ## Showing most helpful reviews Showing 1-25 of 74 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bryce M. CEO Used the software for: 6-12 months ### "Most Comprehensive and Powerful Loan Servicing Software" March 6, 2018 5.0 Its really helped us keep accurate records of our loan files, and make adjustments due to irregular payments or loan modifications. It makes sending out monthly statements very simple. Pros I looked for a long time, and at many options to find all the features that Auto Pal offers. Its the most affordable software in its class. It has more than enough features than we typically use, and can help us resolve the really tricky loan calcs when we do a loan modification. A lot of the other loan servicing software doesn't have the tools to simply run the accurate calcs for a loan mod. Its been a great asset to our business. I also like the auto generated statements each month to make monthly billing simple. It also great to have it cloud based so that our whole team can easily access our accounts. The support team has always been great to talk to, and helpful getting us set up and resolving any technical issues we run into. Cons It took some effort and energy to get the software up and running, and customized to our needs. As always, it takes time to get used to a new software platform. Some of the advanced functions take time and can be difficult to learn (we required help from the support team, but they were great), overall we got the software running to fit our company model well. Review Source VR Verified Reviewer CFO Financial Services Used the software for: Less than 6 months ### "Value is Unquestionable & a Solid Team" May 18, 2021 4.0 Pros Easy to use from inital login - virtually turn key to take it as far as you want to go. Cons The screens are somewhat spread-out at least in Google Chrome. It makes finding page footers or menus difficult sometimes unless you know where to look. Switched from [LoanPro](https://www.capterra.com/p/158549/LoanPro-Software/) We looked at LoanPro as a lateral upgrade within the family of companies and less of a typical conversion. So far this seems to be true. Review Source AP Alberto P. CEO Real Estate Used the software for: Less than 6 months ### "We were initially very excited to join LoanPro.io but it ended in disaster for us." August 10, 2021 1.0 We were initially very excited to join LoanPro.io but it ended in disaster for us. Our general journey was a handful of sales calls across the teams at our company (both technical and business). Our goal was to find an out of the box payments servicing software and we thought this was it, signed a contract, got on an onboarding call and it all went downhill from here. There were a number of things not disclosed during the sales process (third party providers we would need to engage to be fully functional on the platform as well as work and assets we needed to generate to have a complete experience for our customers). This all left a bad taste in our mouths, now feeling further behind rather than accelerated by LoanPro, as a team we decided to ask for a refund. You can guess where that conversation headed as here I am writing this review. Responses were technical, referencing the contract we signed and stating we would need to 'buy out' the remaining 11 months (of our 12 month contract) and that we should onboard on the system instead of paying for it and not using it. Note, we never onboarded because the onboarding call left us feeling like we got sold a bill of goods and asked for a refund days after the 'onboarding' call and before we ever used the system for a customer. We felt that was a fair ask and LoanPro thought it was diligent to reference contract terms. Buyer beware. Just understand all that the platform is and is not, understand the difference between you as a val Pros The sales process seemed easy enough until we signed and got to onboarding Cons \- Platform does not work as sales described without third party providers and intensive work on the customers end. - The onboarding call left us with more questions than answers. - Communication was frequent during the sales process, but delayed and impersonal after contracts were signed. Review Source Response from LoanPro August 19, 2021 Alberto, thanks for your review. We are sorry you had a negative experience onboarding. We try to be as clear as possible in our contract, sales deck, materials and demos. Usually prospective users of the software become fully aware of the products functionality and fit for their business needs following their free trial period. If you have any questions please reach out to our support team for more help. VR Verified Reviewer Analyst Financial Services Used the software for: 6-12 months ### "Has some problems, but it's probably the best of its kind" September 25, 2020 4.0 Overall, I do recommend LoanPro if you need an off-the-shelf product. But you are bound to encounter "head-scratching" issues, so be prepared. For example, the system does not record attempted payments with debit card. Hence, you have no idea if and how frequently payments are failing. Fortunately, the customer support is good and they will help you find a resolution or work-around to these issues. Pros LoanPro is very innovative; not a lot of companies can automate LaaS (lending as a service) like they do. They built their api to be very flexible so that it can work for almost any time of lending company. If it weren't for LoanPro, we wouldn't have been able to launch as fast as we did. Cons The way they structure their data is convoluted and opaque. It can be very frustrating for a data analyst. There are also some weird and destructive practices. For example, when modifying a loan, the table loan\_reverse\_status\_archive erases the past, which is very problematic for accounting. Review Source Response from LoanPro November 19, 2020 Thank you for your review, endorsement, and valued partnership. We appreciate the feedback, both positive and negative as LoanPro is committed to empowering tech-forward lenders through improved automation and data visibility. Your feedback has been added to LoanPro's Voice-of-the-Customer process, as listening to our client's needs/desires is a key component for both our tech & support teams. For added clarification, LoanPro does have a few tables from which records are occasionally deleted. However, the deletion of records is recorded in an audit table for the lender client's reference. It sounds like, based on your lending needs, a better table to use would be the historical loan archive table. This table takes a snapshot of each loan every single day and is never deleted (can not change). To learn more about the Historical Loan Archive table and/or data warehousing options, contact the LoanPro support team. Thanks, Tyler D. President / CEO Financial Services Used the software for: 6-12 months ### "The team has LoanPro has been remarkable to work with. " February 2, 2018 5.0 We had been using excel files and dropbox. This software allows us to bring all of our documentation and portfolio management into one location. It has been easy to set up and with great support from the team at LoanPro. We've been implementing collection letters into the software which will be of great benefit to manage our collection efforts. The reports the software generates of our portfolio has also greatly assisted the accounting department in tracking the performance and revenue. We love this software and the team at LoanPro! Pros We've been looking for a software to manage our portfolio for several years and couldn't find anything that would do what we needed and not break the bank. It is reasonably priced and is easy to use. The software is also helping manage our delinquency and collection efforts. Phenomenal product! Cons The software is primarily for managing a loan portfolio. Our deals are leases so it has taken some customization, but the team at LoanPro has been able to make the adjustments needed to fit our leases. Review Source Rebecca L M. Office Manager Insurance Used the software for: 1-2 years ### "LoanPro Software is amazing!" June 18, 2019 5.0 Pros LoanPro Software is a fantastic company to do business with! Their technical support representatives are super knowledgeable about the lending industry and my interactions with them have been nothing but positive and very insightful! If you are looking for a lending software that is best in the industry LoanPro is who you need to work with! Cons I wish the software was free, but that is not the case with any good software on the market! Review Source Cheryl F. HR Coordinator/Financial Aid Representative Higher Education Used the software for: 2+ years ### "We have utilized AutoPal Software for 3+ yrs and look forward to continuing our future partnership. " January 18, 2018 5.0 Pros The functionality that allows us to pull various reports with ease and obtain instantaneous results. Steve is incredibly courteous and helpful when we have required assistance. Review Source EC Evan C. VP Strategy Financial Services Used the software for: 6-12 months ### "LoanPro Review" May 28, 2019 5.0 Pros We've been able to automate large portions of our servicing center workflow which is helping us realize meaningful savings as we scale, as well as avoid time-consuming third-party integrations. The level of data visibility built into the platform is substantial. LoanPro offers several flexible hierarchies in which to group loans making it easy to segment our portfolio and pull the relevant data we need. The LoanPro support team is very knowledgeable about the product and was instrumental in getting our organization up to speed post-integration, from helping us build tools to optimize collector work flows, to guiding how we architected our business processes in the platform. Cons Some additional reporting functionality would be a great - but we're able to build what we need from the DB access provided. Review Source Shana H. Service Area Manager III (Interim) Government Administration Used the software for: 6-12 months ### "Professional and Informative " September 18, 2018 5.0 LoanPro makes tracking customer payment history easy. Our company can now print reports with a click of a button. Pros LoanPro has made our process of inputting information easy! Thanks to your support team, Gatesco Financial has the ability to securely store customer data and report payment history. Cons The FAQ/Help site helps with navigating the LoanPro software. Thank you for this addition! Review Source CD Chris D. General Manager Financial Services Used the software for: 6-12 months ### "Great product" August 25, 2020 5.0 Pros Product has full suite of API endpoints Easy to use application Very flexible with needs of business Easy to standup Cons None, from the start the LoanPro product and team have been great each time I have worked with them. Review Source Response from LoanPro November 19, 2020 Thank you for your review and for endorsing LoanPro's innovative Loan Management Software. Please let us know if LoanPro can be of additional assistance as we are happy to help. DN Dave N. President Used the software for: ### "Dynamite lending software" July 28, 2015 5.0 Years ago, we added in-house financing as an option to increase sales. We do interior home repair and restoration. We started off old-school with notepads and excel but soon realized we needed help. My office manager, tried a few software options and then recommended this one to me. I got involved to make sure we were getting our money's worth. Being new to lending, I was blown away at all of the options. Tanner was my sales contact and he was great. He showed me how to do all I needed and we bought the software. The reason I am reviewing Autopal's software today is because last month our company hit a milestone. Our lending business is now more profitable than ever. Four years ago, I had no idea how popular and profitable financing could be. This Autopal software is dynamite. I like almost everything about it. Their support team knows more about lending then we do so it is not uncommon for us even reach out to them for non software related questions. I hate new expenses, however, this one has likely saved me from needing to hire a few more employees. I will pay $1 to save or make $2 any day of the week. I never really thought I was going to be in the lending business but now that I am, you can bet your bottom dollar I made the right choice to go with autopal and would recommend them to anyone. I am fine talking to new lenders if my long-winded review was not detailed enough. My office number is (801) 254-1633 Review Source SD Staci D. Manager Automotive Used the software for: 6-12 months ### "Powerful and good looking software. " January 30, 2017 5.0 LoanPro Software is a very powerful loan servicing platform. I found their staff to be friendly, professional and very knowledgeable. I have looked at other lending software in the past and LoanPro is by far the most modern. We were originally looking for a cloud based solution with an API and LoanPro is strong in both categories. Their attention to detail is also impressive. I highly recommend LoanPro, especially if you are trying to get away from desktop-based solutions. Pros Great looking and very complete. Cons There is a bit of a learning curve. This is partly due to the number of features. Review Source VF Vanessa F. Guest Services Used the software for: 1-2 years ### "Great" March 16, 2018 4.0 Pros Its the most affordable software that performs all of its functions. Very easy to use which allows for minimum errors. Cons Logging in can be difficult when multiple users are using at the same time which can be a hassle but not a huge deal. Review Source SA Susan A. Loan Collections Specialist Banking Used the software for: 6-12 months ### "Amazing loan softwares. " March 27, 2017 5.0 I am very impressed with loanpro's lending software. I usually work from the office but it is very nice to be able to also work from home because with loanpro I can log on and service our notes from anywhere. The collection options are amazing and very helpful. This software makes my job easier. Review Source DH Dylan H. Used the software for: ### "AutoPal Review " March 23, 2017 5.0 I have been working closely with the AutoPal software to manage thousands of loans. I've been through almost everything they have to offer (at least it seems) and it still surprises me to this day when I get lost in something how easy it turns out to be. I'm very satisfied with the ease of use with this software. AutoPal is easy to use and there are a lot of features.The technical support team is very quick in answering when you call. Also I really like how the UI is very pleasing to the eye. Retroactively fixing things is a little harder then I would like. If you don't have your settings right in the beginning it can cause problems down the road. Resources via "My Accounts" tab is not helpful in the grand scheme of things. For example, I think the videos provided on the site are more confusing than they are helpful. We have found the wordpress articles to be much more helpful. Review Source MH Merry H. Used the software for: ### "Small Loan Company" November 22, 2016 4.0 We are a small loan company that does both collateral and non-collateral loans. The Autopal system has been very easy to use across the board.The site has good general settings and is also very customizeable. The staff have not had any trouble adjusting to it and find that they are able to be as detailed on accounts as their required. the support staff are the best we have ever had with any service. they are prompt, efficient and pleasant. All issues big and small were handled with the day requested if not immediately. we have had 3 other systems prior to Autopal and we would take it over any of the others. Review Source GS Gabriela S. Assistant Finance Mgr Used the software for: 1-2 years ### "Very professional !! Clear and accurate explanation. " December 18, 2017 5.0 Pros Is exactly what we need for our company. We can create our loans, our documents, we can see all the reports that we need. Cons It could be useful if the price would be more accessible for the features that we have. Besides that, we actually did not found any cons :) Review Source MB Michael B. Managing Director Used the software for: Less than 6 months ### "Support that takes you to the next level!" May 4, 2017 5.0 Pros With limited exposure to the software we had a lot of initial questions, support team is A++++. You can't go wrong with a company that actually supports their product to this level! Review Source KK Kyle K. Operations Manager Used the software for: ### "Great Software" January 27, 2016 5.0 We have had a great experience both with the software itself and the onboarding process. Autopal have been great to assist us with uploading our own customizable loan document along with being patient as we slowly started integrating the system. We love the user interface and have recommended the product already to some of our associates. Looking forward to using this for years to come! Review Source AC Austin C. Servicer Used the software for: ### "Well Thought Out Software." September 9, 2015 5.0 The software is built very well and is really quite simply to use. Having serviced loans for many years, it is clear to me that this software was designed by those from the lending world as the workflow and options are what lenders want. We service auto and real estate accounts and it works very well for both. Review Source DB Debbie B. Account Manager Used the software for: ### "Daily use in the trucking industry. Entering loans and utilizing the custom documents feature." March 22, 2017 5.0 Entering a loan is quick and easy, however sometimes to match our payment schedule we have to use the the "roll payment" feature. In the past I've had to contact AutoPal and was made aware that at times the decimal has to be changed to accommodate the payment amount exactly. Review Source aK affi K. owner Used the software for: ### "So far its a little overwhelming in a good way though. It does so much compared to the last software" March 29, 2016 5.0 I dont see any cons and the pluses are that it does all the things our last software didnt do. I think your training staff and support staff are great and were always available for us. Review Source JJ Janiece J. Admin. Assistant Used the software for: ### "Whenever i call in everyone is very helpful Support is great they have helped me on many occasions" March 28, 2017 5.0 the software is great and the tech support is always on point--AutoPal is a great asset to your company and they always very helpful. Review Source PP Philip P. owner Used the software for: ### "Very easy and had everything I needed to run my business" January 8, 2016 4.0 For what I used it for the system worked great and I never had any issues and customer support was good. Review Source KZ Kryspin Z. Fintech Developer Used the software for: 6-12 months ### "Cloud based Loan Solution,scalable in performance and cost,Turnkey to Full API,Fast Implementation" May 2, 2018 5.0 I was able to plug a solution into a hole for a project where no other solution existed that i could tell of. Pros Personally, i'm a full stack developer. I was searching for a loan servicing package for an loan onboarding and servicing implementation. Built from ground up on Amazon's cloud, LoanPro is a first-class Platform for Loan Servicing. It offers: full API access with all documentation available to evaluate before you even sign. a wide set of payment processors: ACH, NACHA, credit/debit... a wide range of optional features to help in onboarding, validation, portfolio mgmt. and reporting. If you are NOT a developer, they provide great support and Turnkey options to complete your loan onboarding. If you are uncertain either in needing a turnkey or if you're a developer and need to test they offer a 30 day free trial complete functional. Launches completely in 30 mins giving you an instance to launch with full api access. this trial can convert over before the end so that no work is lost in the evaluation. I was able to create a full api based onboarding and servicing solution in under 100 man hours mixing and matching with other technology providers in cloud based per user/loan cost environment. Costs are defined in per loan metrics with options for minimal upfront or with a higher upfront and lower per costs. LoanPro has a first class Loan servicing front end as well as a customer facing portal. Makes a great choice for a # of use cases in the Loan Provider space. I would highly recommend it in both Developer and Non Developer scenarios. Review Source Similar Products Featured