# Page 8 | Jotform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Jotform the right Form Builder solution for you? Explore 2889 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158456/JotForm-4-0/reviews --- Jotform 4.7 (2889) [View alternatives](https://www.capterra.com/p/158456/JotForm-4-0/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 12th, 2026 # Page 8 - Reviews of Jotform ## Showing most helpful reviews Showing 176-200 of 2889 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KR Kristina R. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to Use " May 7, 2026 4.0 I have been using Jotform for quite some time now. It has been easy, my customers have been able to access the link easily. Pros I like that jot form is user friendly and you can have multiple types of questions such as drop down, multiple choice, etc. Cons One thing that I like least about Jotform is that I am not able to connect payment to my Venmo, Zelle or Cash app. Alternatives considered [Boards](https://www.capterra.com/p/236600/Boards/) Reason for choosing Jotform I was already familiar with it and had forms already set up to use. Review Source Response from Jotform May 26, 2026 Hi Kristina, Thanks for leaving a positive review. We're delighted to hear you find our platform user-friendly and enjoy the variety of input types available. Having flexible options is key to creating forms that fit your exact needs, so it's great to know it's working well for you. About the payment integrations, you can integrate your form with Cash App. Here's a guide: https://www.jotform.com/help/how-to-integrate-jotform-with-cash-app-pay/. You can also accept payments through Venmo. Check this out: https://www.jotform.com/venmo/. Feel free to reach out if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. Amber M. Owner Design Used the software for: Less than 6 months ### "Surprised it's Free!" March 6, 2026 4.0 It's been a great experience with Jotform already, and I look forward to launching products on my website with this incredible tool. Pros The value of this software is absolutely incredible. I can set up an entire form in lieu of a POS system, all for free! It's highly functional and easy to embed onto my website. I appreciate its functionality and tools; I am able to customize even the design of the form. Cons I do wish it were a bit easier to customize photo sizes and more easily edit text descriptions. It'd be great to have a "copy and paste" feature for products, as well, making it quicker to add products of the same category. Review Source Response from Jotform April 3, 2026 Hi Amber, Thanks for your positive review. We're delighted to hear that you have been able to create a fully functional order from setup without needing a separate system and that embedding it into your website has been straightforward. Your support means a lot to us. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help. VR Verified Reviewer Commercial Advisor Oil & Energy Used the software for: 2+ years ### "Quick and intuitive surveys/forms for casual environments" March 30, 2026 5.0 Pros Provides a casual environment for quick surveying. Great if you want your respondents to respond quickly and intuitively. Cons Not good for long or heavily thought-out responses. Not good for reviewing/editing form responses if serious consideration is required. Review Source Response from Jotform March 31, 2026 Hi, Thanks for your 5-star review. We're glad to hear that the platform helps create a casual and intuitive experience for respondents, making it easy to gather quick insights. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. VR Verified Reviewer Administrative Specialist Accounting Used the software for: 6-12 months ### "Awesome Software - Makes Questionnaires Modern!" January 2, 2026 4.0 Pros Jotform gave me exactly what I was looking for to create a fillable form for our new clients. It was easy to use, and integrated with the PDF form we already had, and let me make tweaks along the way. The ability to use the platform for free is a big win as well. Cons It was a little confusing at first understanding how a PDF comes back once completed by a client using Jotform. I did not realize it would fill out the PDF as the client filled out their form. Once I figured out how this worked, it was very easy to use! Review Source Response from Jotform January 11, 2026 Hi, Thanks for your positive review. It is great to know our platform gave you exactly what you needed to create a fillable form for your clients and that the free option has been a big win for you. Reach out to us if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. AJ Andrew J. Analyst Writing and Editing Used the software for: 2+ years ### "My Personal Experience with Jotform" November 25, 2025 4.0 My overall experience with Jotform was positive. The platform is extremely user-friendly, and the drag-and-drop builder made it easy to create professional forms quickly. I appreciated the wide range of templates and integrations, which helped streamline data collection and automate workflows. However, some of the more advanced settings can feel overwhelming at first, and the limitations on the lower-tier plans can be restrictive if you’re working on larger projects. Despite these minor drawbacks, Jotform is a powerful and reliable tool for building and managing forms. Pros I liked how quickly I could build professional forms without any coding. The drag-and-drop interface is simple, and the customization options are extensive. Cons While powerful, Jotform can feel cluttered at times—there are a lot of menus and settings, which can be confusing for new users. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Google sheets was an absolutely terrible piece of software Review Source Response from Jotform December 1, 2025 Hi Andrew, Thanks for using Jotform. We're glad to know our platform help you build professional forms without writing a single line of code. It's great to hear the available customization options are helping you tailor forms to fit your projects perfectly. Your review means a lot to us. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help. VR Verified Reviewer Account Executive Information Technology and Services Used the software for: 6-12 months ### "Great form building platform!" February 11, 2026 5.0 Overall Jotform has been huge when managing surveys and other in house work forms. I use the platform daily in my work! Pros Jotform is the best form builder out there. Being able to build custom forms and documents that can be used company wide is amazing! Cons Jotform is very simple to use. There isn't much to not like about the platform. Its a good price for all they have to offer. Review Source Response from Jotform February 28, 2026 Hi, Thanks for leaving a positive review. We're delighted to hear our platform helps you build custom forms and documents that work across your company and provide the flexibility you need. Your feedback means a lot to us. Reach out to us if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. TW Tabitha W. Director of Human Resources Hospital & Health Care Used the software for: 1-2 years ### "Ease of use" April 14, 2026 5.0 I use Jotform for several things but mainly for our job applications. It is great having all of my apps in one location. Pros Easy to use and efficient. The form builder has all of the functions I need and the storage is great for the price. Cons I don't really have anything I don't like about it. I do wish there was a way to categorize a form when it is submitted. Review Source Response from Jotform April 17, 2026 Hi Tabitna, Thanks for your positive review. We're glad to hear that you find our platform easy to use and that the form builder and storage options meet your needs and feel valuable for the price. Reach out to us if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. JW Jan W. IT support Accounting Used the software for: 1-2 years ### "Great tool to hide your details from hackers" March 31, 2026 5.0 As I said, just very easy to set up and to use. Very flexible, even the free version. It is reliable Pros Free for just a simple feedback / contact me form is just brilliant. The branding makes customers understand that the form is safe to use. For content creators negates the need for publishing email addresses Cons Haven't found anything yet. Maybe wordpress etc. plugin would be nice but iframe works well, although it frowned upon from a security perspective. Review Source Response from Jotform April 4, 2026 Hi Jan, Thanks for your thoughtful feedback and for sharing how the free option has worked so well for your feedback and contact forms. We also appreciate you mentioning embedding considerations. In case it's helpful, our platform does have an official plugin for WordPress. Check this out: https://wordpress.org/plugins/embed-form/. If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help. SW Stacey W. Consultant Public Relations and Communications Used the software for: Less than 6 months ### "Easy form builder for non-techies" January 25, 2026 5.0 Overall, my experience with Jotform has been positive. It's a great form builder for a non-techie who just needs a great looking form for a small business website. Pros I was looking for a form builder that looked good and that I could set up quickly. Jotform checked both of those boxes. Jotform is easy to use, so easy that I thought I was setting it up wrong. What I like most is the templates. From survey templates to booking forms, everything is here. There are so many. Cons I don't have any cons about the software but the free tier is so limited that you'll need a paid tier if you need to create several forms. Review Source Response from Jotform April 5, 2026 Hi Stacey, Thanks for your thoughtful review and for sharing your experience with our platform. It's great to hear that you were able to get started quickly and that the ease of use and wide range of templates helped you build the forms you needed. We believe the current limits for the Starter (free) plan are enough for basic usage. If you ever decide to upgrade, yearly plans offer better value since they're discounted compared to monthly billing, and you can always review current offers at https://www.jotform.com/discounts/. If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help. NQ Nathan Q. Owner Business Supplies and Equipment Used the software for: I used a free trial ### "Definitely worth a Look if you're ready to take your online presence to the next level!" June 22, 2025 5.0 Overall, very easy to use with the builder. The addition widgets and other setups can be a little tricky but not too hard to set up. Pros I really like the ability to add custom widgets to create more in-depth information captures. It's also great to have multiple templates if needed. Cons The number of forms I can have seem a bit low especially if they are forms, I'm going to be using all the time. Review Source Response from Jotform July 19, 2025 Hi Nathan, Thanks for your positive review. We're happy to hear that you like the feature where you can add your own custom widgets, as well as our form templates. It's wonderful to know that these features are helping you capture more detailed information with ease. We truly appreciate your support. If the number of forms limit on the Starter (free) plan isn't enough, you can refer users into our platform an earn an increase on your forms limit as a reward. Check out the Increase Limits tab on your Account Settings to get started, or you can click on this link: https://www.jotform.com/myaccount/increase-limits. Reach out to us if you have questions or suggestions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. BM Brazola M. Medical Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "Very Good pleasing" January 7, 2026 5.0 Pros I love how Jotform helps keep me organized. It is simple to use and I can make just about any form that I need.The fact that I can use it for free makes it the best. Cons The only con for Jotform I would say is the limited customization beyond the basic designs of the forms. Review Source Response from Jotform January 11, 2026 Hi Brazola, Thanks for your positive review. It is great to know our platform helps you stay organized and makes creating forms simple. Regarding customization, you can personalize the look of your forms by using advanced design options in the Form Designer. This allows you to adjust colors, fonts, layouts, and even inject custom CSS for more control. Here is a helpful guide that explains how to do this: https://www.jotform.com/help/935-how-to-access-advanced-designer/. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help. Zachariah L. Director Consumer Goods Used the software for: 2+ years ### "No-frills, performs as you expect it to." March 19, 2026 5.0 You get what you expect with Jotform. It's a solid product that is efficient and as useful as you make it. Pros The product is extremely straightforward to utilize and does what you can both expect it to do and somethings you wouldn't expect it to do. Cons It's only as useful as the user itself. It's a pretty straightforward and linear product and it can only be as impactful as you program your forms. Review Source Response from Jotform March 29, 2026 Hi Zachariah, Thanks for your thoughtful review and for sharing how your experience has been with our platform. It's great to hear that you've found it easy to use while still being capable of more than what you initially expect. If you'd like tips on making your forms more impactful or have specific use cases in mind, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help. VR Verified Reviewer Project Analyst Logistics and Supply Chain Used the software for: 6-12 months ### "Great for Simple Forms, Limited When You Scale" March 27, 2026 4.0 Overall, Jotform feels like a very solid, “good‑enough‑for‑most‑cases” form builder: easy to learn, fast to ship forms, and broadly flexible but it shows its limits when you scale or customize anything heavily, Pros The lightweight but powerful design capability, in only a few minutes, you can spin up a form or survey, making it a great choice for smaller teams with less capacity. The value for money is also a big advantage. Cons The free and lower paid tiers restrict you to a small number of active forms, monthly submissions, file uploads, and view counts, which can feel very quick to hit if you’re running anything beyond a one‑off survey or light signup form. Review Source Response from Jotform March 30, 2026 Hi, Thanks for your excellent review. We're glad to hear that you find the platform both lightweight and powerful and that it's helping your team quickly create forms and surveys. We understand how the limits can feel restrictive if you're running more than a simple survey. Our free plan is really meant as a way to test things out, whether that's integrations or features, before moving to a plan that can handle higher usage. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. MD Michelle D. Child development course instructor Education Management Used the software for: 1-2 years ### "Jotform- easy, simple, customizable" January 31, 2026 5.0 My overall experience with Jotform is very positive. I will definitley recommend it to people. Great platform to use. Pros “I really enjoy using Jotform. It’s an easy, intuitive platform for creating forms, and I use it in my business to receive enrolment forms for our activities at schools and preschools. The templates are simple to customize, submissions are easy to access, and I find the whole platform very user-friendly. Our clients have even commented that these are the easiest forms they’ve ever completed. Cons It is a little expensive for us here in South Africa to upgrade to the next plan. Jus because we have to pay in dollars. Review Source Response from Jotform February 11, 2026 Hi Michelle, Thanks for your positive review. It's great to hear our platform makes form creation intuitive and that your clients find the forms easy to complete, which adds real value to your work. I understand your perspective about pricing, especially with currency differences. We place a strong value on maintaining the quality of our product, so we can't compromise that by offering cheaper alternatives. A helpful tip is that yearly plans are already discounted compared to monthly, which makes them more cost-effective. You can also check our current deals and offers here: https://www.jotform.com/discounts/. If you have any questions or suggestions, you can create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll be happy to help. SM Sophia M. Program Director Non-Profit Organization Management Used the software for: 2+ years ### "User Friendly and Convenient" April 15, 2026 5.0 The overall experience has been positive. We've found a lot of ways to utilize Jotform to digitize our forms. Pros Jotform is very useful for multiple scenarios. We can use it for gathering information, recording data, and getting feedback. It's multi-purpose functionality and customizable nature is fantastic. It's easy to use and we can use it across departments. Cons Nothing, it has been really user friendly and served the needs of our organization well. We will continue using Jotform. Review Source Response from Jotform April 19, 2026 Hi Sophia, Thanks for your thoughtful review and for sharing how our platform fits into your day-to-day work. It means a lot to hear that you find it flexible enough to handle different use cases and that it feels approachable for teams across your organization. We're glad it's helping you gather details, keep records organized, and collect feedback in a way that works for you. Feel free to reach out if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. PP Puya P. Privat Sports Used the software for: 6-12 months ### "Amazing Tool that everyone should use" November 8, 2025 5.0 I love how many features actually come in handy and how they continue to expand with features without increasing the price. Customer support is fantastic. I also enjoyed their trainings/webinars. Pros I love all the features Jotform offers, from easy to customize questionnaires to AI Agents. Everything is drag and drop and I have all the data collected in one place. I love that many basic features are offered for free. Cons Some of the usage limits are too low and the paid versions are too expensive, I wish they had an option that is more moderate in pricing, or the option to only pay for certain add ons. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Jotform Easier and better plus it is for free for my purposes Review Source Response from Jotform November 29, 2025 Hi Puya, Thanks for using Jotform. We're delighted to hear you're enjoying our platform, specially the available customizable templates, AI Agents, the convenience of the drag-and-drop UI, and the data organized in one place. We're also glad the free tier have been helpful for you. Your positive review means a lot to us. Let us know if you have questions or suggestions through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. AB Andy B. Marketing Consultant Marketing and Advertising Used the software for: 2+ years ### "A Solid Choice for Webform Creation" February 20, 2026 4.0 Overall I've had a positive experience with Jotform. I've only run into issues when it comes to advanced technical areas. Pros Jotform offers a wide variety of options and customizability. There is a Jotform solution to most of my webform needs. Cons Certain types of advanced customization aren't possible with Jotform. It can be hard to optimize large or complex forms that are embedded on a website. I also wish there was a sandbox mode where I could make edits to my form without those changes being made live immediately. Review Source Response from Jotform March 2, 2026 Hi Andy, Thanks for your positive review. We're delighted to hear the wide variety of options and customizability meet your needs and that you can rely on our platform for most of your web form projects. It's wonderful hearing how versatile and dependable our platform feels for you. The sandbox or draft mode is available only on Enterprise. If you want to consider Enterprise, here's the guide on how to enable the draft mode: https://www.jotform.com/help/how-to-use-draft-mode-in-jotform/. Reach out to us if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. VR Verified Reviewer Sr. People Ops Banking Used the software for: 1-2 years ### "Jotform - More interactive & tailored forms" November 5, 2025 4.0 Jotform is the ideal platform to collect data in a very tailored and customized form. It is very easy to use and it's user-friendly to edit and adapt to each certain need. I think it's worth the budget destined for it. Pros There's no issues with the internet connectivity or any rising issues/bugs, so there's nothing to say regarding that. Cons I haven't experienced any Cons until now and I haven't had the need to contact the customer support team yet. Review Source Response from Jotform December 1, 2025 Hi, Thanks for your positive review. We're glad to hear that our platform has been running smoothly for you without any issue. Reliability is something we strive for, it's great to know it meets your expectations. Your feedback means a lot to us. Reach out to us if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. MS Mark S. COO Hospitality Used the software for: 2+ years ### "decent platform for forms and data collection" April 2, 2025 4.0 what it does, it does well and as a result we continue to use it ... but what it does not do well drives me crazy enough that I'm always looking for the alternative and would not hesitate to jump ship when I find it. Pros Great interface and flexibility for design; I like how easy it integrates with other apps ... I like the separation between tables of data and the forms themselves Cons a few limitations on some really obvious stuff: calculations are wonky, it's insane that you can't have a currency field, things that are so incredibly basic on every other platform. But my BIGGEST complain is the one-user format ... FFS let me create 2-3 users and pay a nominal fee for each; the idea that I have to go from $20/mo to $1200/mo just to add a second user is beyond ridiculous Switched from [Airtable](https://www.capterra.com/p/146652/Airtable/) just for the form management, this did better than Airtable ... but we still use Airtable for the content management Review Source Response from Jotform April 8, 2025 Hi Mark, Thanks for your feedback. We really appreciate it. For the currency field, use the Short Text field with Currency validation. You can also format numbers into currency format using the Form Calculation widget, then use the Comma Separate function. Or try the Masked Input widget for auto-formatting. Check this out: https://www.jotform.com/widgets/masked-input. About multiple users, unfortunately, this is currently available with Enterprise. I understand that you don't prefer Enterprise, so I would recommend the collaboration feature to have multiple users work with your form. Here's a guide: https://www.jotform.com/help/419-understanding-form-collaboration/. Let us know if you have any questions or suggestions from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. CS CRYSTAL S. Office manager Building Materials Used the software for: 6-12 months ### "Love jotform " April 21, 2026 5.0 Jotform has honestly made things so much easier for me. The drag-and-drop setup means is a huge plus Pros Jotform makes creating forms quick&simple with easy drag&drop builder &tons of ready-made templates. Cons Nothing so far I have loved and enjoyed everything about jot-form. It has been a life saver for me. Review Source Response from Jotform May 2, 2026 Hi Crystal, Thanks for your positive review. We're glad to hear that creating forms feels quick and straightforward for you and that our Form Builder and the templates help streamline your work and save time. Your support means a lot to us. Feel free to reach out if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. FL Felicia L. Teacher Performing Arts Used the software for: 1-2 years ### "It is great!" November 4, 2025 4.0 I enjoy using Jotform very much and will continue to use it in the future for business as well as for personal use. Pros It is very customizable and easy to use even though someone like me that doesnt know how to code much. The options are wide. Data collected are consolidated neatly. Cons The logging in to the website. My account doesnt stay logged in and I have to press log in via google each time. I also dislike the length of the URL. Review Source Response from Jotform November 10, 2025 Hi Felicia, Thanks for using Jotform. It's great to hear our platform makes form building and data management simple and accessible for you. We greatly appreciate it. For the login experience, browser settings or extensions may be affecting session persistence. You can try enabling cookies and checking that third-party cookies aren't blocked, which helps keep your account logged in. As for the URL length, while form links are auto-generated, you can create a custom URL allowing users to replace the form ID with a custom form name. Check out this guide: https://www.jotform.com/help/261-how-to-create-a-custom-url-of-a-form/. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll be happy to help. JM JIGAR M. Research coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Jotform the versatile product " April 14, 2026 4.0 I will recommend this product to all, because this has unique templates, user mobile friendly and time savings compared to other forms. Pros This product is Very easy to use and lots of template allow to create different forms. Very friendly and easy to learn this product's features. Cons Once you created the form and if you don't collect emails then very difficult to regenerate edit on previous links that subject used. Review Source Response from Jotform April 17, 2026 Hi Jigar, Thanks for your feedback and for sharing your experience with building forms on our platform. It’s great to hear that you find it easy to learn and that the templates make creating different forms straightforward. Without collecting emails, you can't reach out to customers in case you'd want to ask them to update their submission. But submissions can still be edited anytime through tables or the edit link. For future forms, I suggest that you collect emails so you can reach out to customers if you intend to ask them to update their submission later on. If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We’ll be happy to help. JH Jenny H. Communications Manager Construction Used the software for: 2+ years ### "Great option but customer service needs improvement" May 11, 2026 4.0 Pros The ease of use. Jotform makes it simple to create, customize, and manage forms without needing technical expertise. The intuitive interface and user-friendly tools save time and make the entire process efficient and stress-free. Cons Not being able to download attachments via Zip. There is an error that always pops up, and the customer service is no help. Review Source Response from Jotform May 26, 2026 Hi Jenny, Thanks for leaving a positive review. We're delighted to hear that you find our platform easy to use. Our goal is to make form building accessible to everyone, regardless of technical background, so it's great to know the intuitive interface and tools are helping you save time and create stress-free workflows. When we tried downloading the submission files, it was working properly. Can you try it again by downloading them from your form tables or inbox? We have a guide here: https://www.jotform.com/help/356-How-to-Download-the-Submission-Files/. If the issue persists, reach out to us by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. LC Lance C. Solution Architecht Oil & Energy Used the software for: 2+ years ### "Great for quick, basic surveying " April 27, 2026 5.0 Pros Great tool for basic surveys, surveys are quick and easy to complete using Jotform. User-friendly and visually-appealing interface. Cons Not designed for complicated questions or long answers, tricky to customize for unique polling methods. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Wanted something more user-friendly and engaging for real-time surveying during large in-person events. Review Source Response from Jotform May 2, 2026 Hi Lance, Thanks for leaving a positive review. We're delighted to hear that you're finding our platform easy to use and that the interface feels intuitive and visually appealing for your needs. Your feedback means a lot to us. Reach out to us if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. AH Alex H. Manager, Community and Social Food & Beverages Used the software for: 2+ years ### "Highly recommend!" May 23, 2025 5.0 Pros The thing we enjoy most about jotform is the branching logic makes it easy to customize the form for any sort of use case. It also stores all data/responses with no need to export the data. Cons I wish it integrated better with our CX platform, Gorgias. We have to use a third party platform to do so and the import of information is a little cumbersome. Alternatives considered [Typeform](https://www.capterra.com/p/137289/Typeform/) Reason for choosing Jotform typeform was significantly pricier and not the format we were looking for Review Source Response from Jotform May 29, 2025 Hi Alex, Thanks for your awesome review. We're happy to hear that you love our platform's conditional logic and seamless data storage. It's great to know these features make customizing forms easy and efficient for your needs. While we don't have a direct integration with Gorgias right now, as a workaround, you can use Zapier to integrate Jotform with Gorgias. Check this out: https://zapier.com/apps/jotform/integrations/gorgias. If you have any questions, reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. 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