# Page 5 | Jotform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Jotform the right Form Builder solution for you? Explore 2889 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158456/JotForm-4-0/reviews --- Jotform 4.7 (2889) [View alternatives](https://www.capterra.com/p/158456/JotForm-4-0/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 12th, 2026 # Page 5 - Reviews of Jotform ## Showing most helpful reviews Showing 101-125 of 2889 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer IT Coordinator Information Technology and Services Used the software for: 1-2 years ### "The Perfect form builder for every use case" June 9, 2025 4.0 when you need a form to collect data or simply just to record information whether for business or for yourself, jotform has me covered, i wanted to create a simple check-in\\check-out form so when i go to a customers site to do some work, i wanted a way to track when i got onsite and when i would leave the site, but also record the work i did. this made tracking billable hours and invoicing so much more easy for my employer, instead of bring a paper document to fill out or hoping i remember to log it all down when i got back to the office, but also as a way to let my employer know when i arrive. i have since then added more forms to the app that makes it almost like a website with all the appropriate portals to access whatever form that needs to be filled out for day-to-day duties. Pros The level of customization and simplicity of creating forms is amazing, whatever the need is it has. Cons for the most part creating forms are really easy, but sometimes trying to get the right aesthetic is a major pain, when dealing with making the form looking just right rquires a bit of a learning curve Review Source Response from Jotform June 19, 2025 Hi, Thanks for your nice review. We're happy to know that you find our platform easy to use, and you are able to create forms that fit your needs. Regarding aesthetics, you can inject custom CSS codes into your form to customize the form design of every form elements. Check out this guide: https://www.jotform.com/help/75-customize-your-form-using-custom-css-codes/. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. We’ll be happy to help. RA Regina A. Adult Literacy Coordinator Libraries Used the software for: 2+ years ### "Jotform Streamlines Program Administration & Customer Support" March 31, 2026 5.0 Pros Jotform has replaced five paper forms that we collected from our new enrolled learners and tutors as well as information about tutoring sessions. It has streamlined administrative processes, reduced clutter in file drawers and been much easier for our patrons, learners and tutors to use. The value of being able to create multiple forms for a relatively small annual fee is incalculable. Thanks you, Jotform! Cons I'm still learning to export information from the Excel spreadsheets. Although it is intuitive, it is a little cumbersome for a user that does not access the program frequently. Review Source Response from Jotform April 11, 2026 Hi Regina, Thanks for your thoughtful review and for sharing how our platform has supported your enrollment and tutoring workflows. It's great to hear that moving away from paper forms has helped simplify and streamline your administrative processes. We have a guide here on how to download your submissions to Excel, CSV, or PDF that might be of help in learning how to navigate through this feature: https://www.jotform.com/help/73-how-to-download-form-submissions-as-excel-csv-pdf/. If you'd like more personalized guidance or have specific questions about your setup, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help. SP Sama P. Creative Volunteer Non-Profit Organization Management Used the software for: I used a free trial ### "SUPPLIED MY NEEDS!" October 9, 2025 5.0 Pros I volunteer at a non-profit and needed a way to collect information for a special event coming up. We're expecting 200 people, so I wanted a reliable option that was easy to add to our Canva website. I love how easy it was to set up, especially the customisation options to also look the part. I also love their free option. Cons I didn't realise that testing the link on Canva is using up the 'Form View" usage until after I read in the Usage tab of my account. It will limit me from checking on it as much. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing Jotform I couldn't add a form from Google Form directly onto my Canva website. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Canva has collaborated with Jotform, making it easier to use on their websites. Review Source Response from Jotform October 16, 2025 Hi Sama, Thanks for your positive review. We're really glad to hear that by using our platform, it made things easy for you and that you could set up your event registration so smoothly. It's fantastic to know our customization options helped your forms look exactly how you wanted on your Canva website. Regarding form views, when you embed the form into your website and your website is opened, it would count as a view. For more information regarding limits, you can check out this guide: https://www.jotform.com/help/408-understanding-your-account-usage-and-limits/. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. SM Suzanne M. Accountant Government Administration Used the software for: 2+ years ### "Good value for money" March 31, 2026 4.0 Pros I like how easy it is for applicants to fill out. It is a good price for what you pay for, and I'm sure if I got into exploring more of the options, we could use it for more things! Cons I wasn't first trained on how to use and set up the forms, so I have struggled some with that. The people that set it up at our office left unexpectedly. Review Source Response from Jotform April 5, 2026 Hi Suzanne, Thanks for your thoughtful review and for sharing your experience using our platform. A helpful way to get up to speed quickly is to explore the step-by-step resources in our User Guide, which walks you through form creation, setup, and customization at your pace. You can check our User Guides here: https://www.jotform.com/help/. If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help. lD lisbete D. Anaista de Sustentabilidade Civic & Social Organization Used the software for: 6-12 months ### "Jotform é uma excelente plataforma" October 22, 2025 5.0 O Jotform é uma excelente plataforma para a criação e gestão de formulários online, ideal para coletar, organizar e analisar dados de forma eficiente. Sua interface intuitiva permite que usuários, mesmo sem conhecimentos técnicos, montem formulários personalizados com facilidade, utilizando recursos como arrastar e soltar. Outro grande diferencial é a visualização dos dados: os resultados podem ser acessados em tempo real, organizados em tabelas, gráficos ou dashboards, facilitando a análise e a tomada de decisões. Tudo isso é feito diretamente pela própria plataforma, sem a necessidade de exportar os dados para outros sistemas. Pros O Jotform é uma excelente plataforma para gestão de dados de formulários. É muito fácil de configurar e oferece uma visualização intuitiva dos dados diretamente pela própria ferramenta. Cons O espaço para armazenamento de fotos na versão gratuita é bastante limitado, o que acaba sendo um desafio para o trabalho que realizo em uma organização social em Criciúma, Santa Catarina. Review Source Response from Jotform November 29, 2025 Hi lisbete, Thanks for leaving a positive review. We're delighted to hear your feedback about our platform's capability. It's great that our visual report builder is helping you view and understand your information more intuitively. Your feedback means a lot to us. If you're running out of an upload space on the free plan, here's a tip to free up space: 1) Download the submissions data and submission files in your form for your local copy. Guides: Download the submissions' data: https://www.jotform.com/help/73-how-to-download-form-submissions-as-excel-csv-pdf/. Download the submission files: https://www.jotform.com/help/356-how-to-download-the-submission-files/. 2) Then delete the submissions data and empty them from the trash: https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data/. Let us know if you have questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. DB David B. Administrator Education Management Used the software for: 2+ years ### "Completely Satisfied" April 20, 2026 5.0 I have been using Jotform for years and am completely satisfied with their product and service during the times that i had to use the service Pros Ease and efficiency of use, excellent customer support and they keep up with the changing technological environments Cons no complaints.... but if I could change anything I would make the processing of funds a little easier to establish Review Source Response from Jotform April 25, 2026 Hi David, Thanks for using Jotform. We're glad to know our platform continues to work well for you and that you feel confident relying on it as your needs change. Your feedback means a lot to us. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help. VR Verified Reviewer CoFounder Marketing and Advertising Used the software for: 6-12 months ### "Easy Form Building for Teams That Need to Move Quickly" March 24, 2026 4.0 It is a flexible and user-friendly platform that makes form creation much faster and more efficient. It works well for businesses, organizations, and individuals who need a reliable way to collect information online. While pricing and some advanced setup options can be a downside, the platform delivers a lot of value and is a strong choice for form building and automation. Pros Jotform makes it easy to create professional-looking forms without needing technical experience. The drag-and-drop builder is intuitive, and it offers a wide variety of templates, integrations, and customization options. It is useful for everything from contact forms and surveys to registrations, payments, and internal workflows. The ability to build forms quickly and automate responses saves a lot of time. Cons Some of the more advanced features and higher submission limits are locked behind paid plans. Certain customization or workflow options can also take a little trial and error to set up exactly the way you want. In some cases, managing notifications, integrations, or conditional logic can feel a bit overwhelming for new users. Review Source Response from Jotform March 28, 2026 Hi, Thanks for your detailed feedback and for sharing how our platform fits into your workflow. It's great to hear that building professional forms feels intuitive for you and that the templates, integrations, and automation features help save time across different use cases. Reach out to us if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. SL Sheena L. Owner Financial Services Used the software for: 2+ years ### "I highly recommend " November 3, 2025 5.0 Pros I love and love by Jotform the fact that i can use it to do multiple things all in one app is so convenient for my business. Cons I did have a couple times i had to verify my business do to the information in which i am collecting but i also think thats a pro and con cause it keeps my clients information secure and make sure the person collecting the information is running a legitimate business Review Source Response from Jotform November 9, 2025 Hi Sheena, Thanks for leaving a positive review. We're delighted to hear that our platform's all-in-one convenience is making a real difference for your business. It's great to hear how much you value the flexibility and functionality packed into one platform. Your feedback means a lot to us. Let us know if you have questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. DP Diana P. Admin Human Resources Used the software for: 2+ years ### "Great Platform to use" April 15, 2026 5.0 Overall it has been great and makes collecting data and getting customer feedback and data so much easier and faster. Pros I liked the ease of use of the platform. It is great for specific customizations and share projects for collaboration. Cons Creating apps sometimes doesn't work as it doesn't let you link all the forms haven't been able to figure it out. Review Source Response from Jotform April 19, 2026 Hi Diana, Thanks for your thoughtful review and for sharing how our platform fits into your workflow. It's great to hear that you're finding it easy to use and valuable for customization and collaboration. If you still need help building an app, sharing a bit more detail about what you're seeing would help us point you in the right direction. If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We’ll be happy to help. VR Verified Reviewer Digital Marketing Marketing and Advertising Used the software for: 6-12 months ### "Very easy to set-up and use, but limited on smaller plans" April 23, 2026 5.0 Pros I integrated this platform with a client I manage. As someone with little developer skills, the integration process was seamless. It also integrated well with our native lead tracking platform. I like that the set-up process required no coding knowledge. Very user friendly! Cons Capped submissions per month so we felt limited with the client's small plan. Not necessarily ideal for smaller businesses. Biggest issue we ran into was storage, but that's to be expected on smallest plan. We were ultimately able to work around it. Review Source Response from Jotform April 24, 2026 Hi, Thanks for your detailed feedback and for sharing your experience integrating our platform for a client you manage. It's great to hear that the setup felt smooth and that it worked well alongside your existing lead tracking tools. Your notes about submission caps and storage limits on smaller plans are appreciated, and it's good to know you were able to find workarounds to keep things moving. For growing needs, choosing a yearly billing option can often provide better overall value since it's already discounted. You may also want to review our exclusive offers and seasonal promotions at https://www.jotform.com/discounts/ to take advantage of the available discount. If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help. Candy W. Founder Entertainment Used the software for: 1-2 years ### "JotForm Makes Collecting Data Simple & Easy" October 30, 2025 5.0 My overall experience using Jotform has been positive, helpful, and beneficial to our data collection, planning, and creating lists within our business and with organizing our audience's information. Pros It's super easy to collect a lot of data in one place. It allows my audience and potential customers to share their information in an easy to use format. Cons Once submitted, hard to go back and edit, so the user experience could be improved on a bit, but definitely not a dealbreaker. Review Source Response from Jotform November 9, 2025 Hi Candy, Thanks for your positive review. We're happy to hear our platform makes data collection simple and accessible for both you and your audience. It's great to hear that the form works well for gathering customer information efficiently. Your feedback means a lot to us. About the issue, it is easy to allow users to update their submissions at a later date. You just have to provide them their edit submission link. We have a guide here explaining how to do that: http://www.jotform.com/help/40-How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date. Reach out to us if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. Joshua J. Co-founder Logistics and Supply Chain Used the software for: 1-2 years ### "Jotform is a fantastic SaaS product to collect data, onboard clients and provide calculations!" July 31, 2025 5.0 Pros I love the versatility of Jotform. We use it daily for collecting data from our clients, selling services, onboarding clients and providing online calculators. It is easy to build and us, and integrates with just about anything we use. Cons Not much. The notifications can be a little challenging, as we haven't received emails on some form submittals, although it's very rare. Alternatives considered [Typeform](https://www.capterra.com/p/137289/Typeform/) Reason for choosing Jotform Jotform had a better interface and pricing, and integrates well with our other SaaS platforms. Review Source Response from Jotform August 4, 2025 Hi Joshua, Thanks for sharing your experience. We're glad you love our platform, and it's helpful for your business. It's great to know that building your forms is easy, and the integration works well. If you have any questions or suggestions, feel free to let us know from our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. VR Verified Reviewer Office Manager Information Technology and Services Used the software for: 1-2 years ### "Give it a try!" April 7, 2026 4.0 Overall, I enjoy creating forms and sincerely hope that JotForm continues to evolve and improve to provide an even better experience. Pros I was able to learn form building quickly. I appreciate the ability to incorporate a wide range of elements as needed. The customization options for both the form and its components are excellent. The conditional logic feature provides a seamless, "set it and forget it" experience that I find very valuable. Cons I find the design customization options somewhat limited. While some of the presets are appealing, they don't always integrate seamlessly with the forms. The storage limits are also not ideal, even on paid plans. At times, I feel that I am not receiving full value for my investment due to these limitations. Review Source Response from Jotform April 10, 2026 Hi, Thanks for your excellent review. We're glad to hear that you were able to get up to speed with form building quickly and make the most of the wide range of elements available. We'd love to learn more about your specific needs. Could you share what kind of design customizations you were hoping to achieve or where the presets didn’t integrate as expected? You can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. AH Alex H. Pediatric Sleep Consultant Information Services Used the software for: 2+ years ### "Simple and functional for everyday use " April 22, 2026 5.0 I have loved jotform. I’ve used it at previous jobs and then implemented it in my own business. When my husband needed something similar, he was able to create a form that runs a lot of his company! Pros Simple to use and create custom forms. I’ve sent to friends so the can use for their businesses too. They have been able to accept money for their services while using it as a sign up sheet as well Cons I honestly can’t think of anything. It has been great. So easy to use. I sent my all new customers and no one has ever had an issue. Review Source Response from Jotform April 25, 2026 Hi Alex, Thanks for using Jotform. We're glad to hear that creating custom forms is simple for you and that it's been effective enough to recommend to friends using it for their businesses. Your support means a lot to us. Reach out to us if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. JL Jefferey L. IT Business Systems Manager Insurance Used the software for: 2+ years ### "Continues to improve on a polished product." February 19, 2026 5.0 I have been a JotForm user for 10+ years and have been satisfied since the early days until now. I don't see any reason to switch to another form provider at this time and hope the availability and pricing of the product continue to be accessible. Pros The progression and improvements of the platform continues to impress me. Each quarter there are improvements for connectivity, functionality and extendibility of the forms. Customer support is always reliable and the product continues to impress me with intuitive UI design and implementation. Cons The licensing continues to be a little on the expensive side if you aren't using some of the advanced connectivity pieces, in addition the multi user environment would be better suited to add a single user to a small team. Sometimes this makes it cost prohibitive for smaller organizations. Review Source Response from Jotform April 5, 2026 Hi Jefferey, Thanks for your detailed feedback and for sharing how our platform continues to fit into your workflow. For small teams that need light collaboration without moving to a higher tier, form collaboration and sharing tools can help bridge the gap. Collaboration links allow others to help build or edit forms without being added as users, and submissions can be shared securely through notification emails, tables, or read-only links so multiple people can review data while staying within a single account. Here's a guide for form collaboration: https://www.jotform.com/help/419-understanding-form-collaboration/. And here's for sharing submissions: https://www.jotform.com/help/1010-how-to-share-your-jotform-tables-and-collaborate/. If you have any questions or suggestions, you can create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll be happy to help. HJ Heather J. Production Manager Graphic Designer Newspapers Used the software for: 2+ years ### "Love JOTFORM! Useful for so many things." April 22, 2026 5.0 Super easy to contact and they have a quick turnaround time. You can quickly chat with a representative and they are there to answer right away. Pros Free! We can upgrade when we need to and then stop when we aren't using it! It's easy to grab all the info we need and we can save and export the information gathered in multiple formats. We use this to gather senior info for our newspaper. Easy to share with students. Cons I can't think of any drawbacks! Jotform is really easy to use and we haven't found any issues with the things we are using it for. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Jotform was easier to share and use and I like how we can download the information also. Review Source Response from Jotform April 25, 2026 Hi Heather, Thanks for your thoughtful review and for sharing how our platform fits into your workflow. Knowing it's been easy to use and reliable for your needs means a lot to us. If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help. TT TR T. Director of Operations Religious Institutions Used the software for: 1-2 years ### "THE JOT....Best click ever! " April 20, 2026 5.0 I'm glad I was led to the JotForm during a google search a few years ago. It was the "Best click ever!" Pros I choose Jotform over Google and Microsoft any day of the week! The time, the features, the simplicity for those not tech savvy is outstanding. Cons Being a very small start-up business, I would like more financial options for me and my team. Nevertheless, it's outstanding. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Feasibility and notifications. Ability to grade tests as well. Review Source Response from Jotform April 25, 2026 Hi TR, Thanks for using Jotform. We're delighted to hear that the combination of time savings, feature depth, and simplicity works so well, especially for people who aren't very technical. Knowing it helps you get things done efficiently and confidently really means a lot to us. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help. SJC Sbastian J C. Affiliate Marketer E-Learning Used the software for: 1-2 years ### "Un creador de formularios amigable" July 29, 2025 5.0 Jotform es la herramienta mas sencilla que hemos encontrado para la recopilacion de datos y gestion de formularios. Nos ha ayudado a agilizar los procesos automatizandolos. Podemos crear formularios de forma cencilla para cada fin, ya sean encuestas o registros. Pros Lo que mas me gusta de Jotform es que me permite integralo con Mailchimp, de forma que cuando nuestros clientes envian informacion, este integra la informacion de contacto de ellos a nuestra audiencia de Mailchimp Cons La unica desventaja que encuentro el Jotform es que las plantillas que tiene son algo limitadas y no te da la posibilidad de poder importar plantillas externas. Review Source Response from Jotform August 3, 2025 Hi Sbastian, Thanks for your thoughtful review. We're glad to hear that our platform's integration and automation features have streamlined your processes. We offer the largest selection of free form templates available online, you can find them here: https://www.jotform.com/form-templates/. If you can't find the form template you need, you can also import a PDF form, or even forms from third party apps. Here's how to import a PDF form: https://www.jotform.com/help/548-how-can-i-import-my-own-pdf-with-smart-pdf-forms/. If you have any questions or suggestions, let us know from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. JR Jill R. Independent Contractor Travel Advisor Leisure, Travel & Tourism Used the software for: 2+ years ### "Jotform for the win" April 20, 2026 5.0 I also love how simple it is to make everything look polished and on-brand without needing to be techy. As my business has grown, my forms have grown with it—which says a lot. Pros I’ve been using Jotform for about six years now as my go-to client travel inquiry form, and the customization is really what keeps me coming back. It’s super easy to build forms that actually feel like my business instead of something cookie-cutter. I can tweak questions exactly how I want, adjust the flow, and use conditional logic so clients only see what’s relevant to them. It makes the whole process feel more thoughtful and less overwhelming on their end. Cons If you’re using the free version, the biggest downside is how quickly you can run into the limits—especially the monthly submissions. It’s perfect to get started, but if you’re actively using it for client inquiries, you’ll likely outgrow it sooner than you expect. Review Source Response from Jotform May 2, 2026 Hi Jill, Thanks for your positive review. We're thrilled to hear that customization has helped you create forms that truly reflect your business and that features like flexible question design and conditional logic make the experience smoother and more relevant for your clients. Knowing this has helped you keep the process clear and less overwhelming on their end, which means a lot. Reach out to us if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. LG Lefteris G. Bike Rentals Leisure, Travel & Tourism Used the software for: 1-2 years ### "The most versatile tool any business needs to have" August 1, 2025 5.0 We have been using Jotform for 2 years on our rentals business and we would never replaced it with anything. It helped us to make everything digital so no more paper expenses and drawers full of papers. Every client receives a copy of the agreement on his/her email. Pros Value for money, ease of use, form customization, internet connectivity, data collection, customization Cons Jotfom has a very small upload space limit and number of submissions per month on the starter plan. Also I can’t find a way to put an ‘thing’ in the form where on the left you have a column with multiple options to choose and on the right column you have to choose the quantity of each thing you selected Review Source Response from Jotform August 5, 2025 Hi Lefteris, Thanks for using Jotform. We appreciate all your positive words. Regarding on the limits, we believe the current limit for the Starter (Free) plan is enough for basic usage. As for the upload space limit, you can always free up space when you delete submissions containing file uploads. You can always download files first for your local copy. Here's how to download submission files: https://www.jotform.com/help/356-how-to-download-the-submission-files/. To position the fields side by side, you can shrink the fields. We have a guide here for that: https://www.jotform.com/help/328-how-to-position-form-elements-in-jotform/. You can also use the Product List field so you can build products with quantity options in a single field. Here's a guide for that: https://www.jotform.com/help/733-how-to-add-product-categories-to-payment-fields/. If you have any questions, feel free to let us know from the Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. EG Ed G. Camp Director Non-Profit Organization Management Used the software for: 1-2 years ### "Jotform is the Best Camp Registration site. " May 4, 2026 5.0 We have had an incredible experience with Jotform. Being a non-profit Kids Camp there are no better options. Too many issues using other registration methods and too expensive. Pros Jotform is a great platform for small camps like ours because of its ease of use and its affordability. We are able to do all our registration online. Cons It would be helpful for more payment integration and platforms for an even better experience. Thank you for the recent file conversation option to excel. It make things even easier. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Jotform was easier and better. We had all the information we needed. Review Source Response from Jotform May 13, 2026 Hi Ed, Thanks for your 5-star review. We're glad to hear that our platform is a great fit for your online registration. If you're looking for payment integrations, you can check them all here: https://www.jotform.com/integrations/category/payment-processing. If you have a specific payment processor you would like to use, let us know by contacting us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. mM michelle M. Installation Specialist Retail Used the software for: I used a free trial ### "Easy to use for everyone" January 5, 2026 5.0 Easy to use for both form builder admin and end user. I am looking forward to building more forms and learning how to use logic in it. Pros I'm using the free version to test it out and absolutely love it. It's user friendly to both the form builder and the end user. I like how, as an admin, I can see the photos in my admin portal under each question. I also like how it comes through in a pdf in email that I can easily download and use. Cons Nothing as of yet. Since I am on the free version, I'm limited to how much I can test it before running out of submissions. Switched from [GoFormz](https://www.capterra.com/p/125634/GoFormz/) formstack doesn't send over the submission in a pdf, I have to look at links in order to pull up photos. goformz, you can get the form to submit with photos, but it's only if you use the pdf version form builder, and I don't think there's logic building in that one. I looked into GoAudits. I really like their format a lot but they didn't have a save or submit button. Review Source Response from Jotform January 11, 2026 Hi Michelle, Thanks for using Jotform. We're glad to hear that the Starter (free) plan has been a good fit for you. It's great to know that both building forms and using them feel easy and intuitive from your perspective. We really appreciate you taking the time to share your experience. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help. RL Rosemarie L. Event Coordinator Civic & Social Organization Used the software for: 1-2 years ### "Jotforms Survey" March 5, 2026 4.0 Well, its good to use this form on our events as it is user friendly and have good background and tiles. Pros Its user friendly and the background or design is good. Internet connection is also good as we can easily download it. Cons Its expensive to subscribe premium and also its better if we can use more storage to use for data. I never tried customer support so if its possible make a chat customer support. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing Jotform The design is good so we choose this product than others. Review Source Response from Jotform April 12, 2026 Hi Rosemarie, Thanks for your feedback and for sharing your experience using our platform. It's great to hear that you find it user-friendly and visually appealing and that downloading your data works smoothly for you. We understand your thoughts around pricing and storage limits. Maintaining the quality, security, and reliability of our platform is a priority, and we do our best to balance that with flexible plan options. Choosing a yearly plan can offer better value since it's discounted compared to monthly payment, and you can also check our current exclusive offers and seasonal promotions here: https://www.jotform.com/discounts/. As for support, live chat availability can vary, but our team is always reviewing messages closely and working to respond as quickly as possible when you reach out. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help. NJ Nicola J. Coach Sports Used the software for: 6-12 months ### "great platform with so much versatility" March 18, 2026 5.0 Brilliant, will continue to use and find uses. I have made signing forms, collecting certification data, waivers and also use it to store and access SOPS Pros I love this platform. I can customise my forms, make apps for my employees and improve their workflow and access to documents they need day to day. Cons it takes a wee bit of patience to load and login to your apps first time, and needs a double confirmation. Once you get past that it is good to go Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Google Classroom](https://www.capterra.com/p/186631/Google-Classroom/)[Google Drive](https://www.capterra.com/p/161425/Drive/)[Bookwhen](https://www.capterra.com/p/157881/Bookwhen/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) to be able to store, collect and monitor data all in one place Review Source Response from Jotform March 29, 2026 Hi Nicola, Thanks for your positive review. We're glad to hear that customization and app creation have helped streamline your team's workflow and made it easier for employees to access the documents they need. Knowing it has a positive impact on productivity and organization really matters to us. Reach out to us if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. PP Phineas P. Program Assistant Non-Profit Organization Management Used the software for: 6-12 months ### "Good free option for sending out forms" January 14, 2026 4.0 I'm enjoying it so far. The submission limits and form limits are a little tricky, but the pricing is too high on the paid versions for our purposes. I wish there was a version priced lower with lower submission limits. Pros It is very easy to use and the free option is very usable. The conditional formatting means I don't have to make a hundred different forms depending on who I'm sending it to. I can just ask them a question on the form, and their answer will hide questions that don't apply to them. Cons It is sometimes difficult to make custom PDFs, but you can still get the job done. Just has a little bit of a learning curve, a little finicky. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Jotform It's just more user-friendly and looks better. Review Source Response from Jotform January 21, 2026 Hi Phineas, Thanks for your excellent review. We're glad to hear Jotform is easy to use and that the free option meets your needs. If there are specific steps that felt challenging, we'd love to learn more about them. You can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. Similar Products Featured ## Related categories [PDF](https://www.capterra.com/pdf-software/)[Document Management](https://www.capterra.com/document-management-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.