# Page 2 | Jotform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Jotform the right Contract Management solution for you? Explore 2794 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158456/JotForm-4-0/reviews --- Jotform 4.7 (2794) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Jotform ## Showing most helpful reviews Showing 26-50 of 2794 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Office Manager Sports Used the software for: Less than 6 months ### "Easy to use, great value for money" February 18, 2026 4.0 Overall, I'm thrilled that I was able to go from paper applications to an online platform that tracks applicants. Pros The user interface is superior to similar platforms and I love how easy it is to make continuous changes to the live form created. Cons No UNDO button when editing / creating form! It's extremely easy to delete or alter aspects of the form by mistake, but there is no option to undo any action. Alternatives considered [Formstack Forms](https://www.capterra.com/p/118892/Formstack/)[123FormBuilder](https://www.capterra.com/p/122770/123ContactForm/)[Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/)[Typeform](https://www.capterra.com/p/137289/Typeform/)[Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/) Reason for choosing Jotform Ability to receive up to 100 submissions per month using the free plan; Also preferred the user interface when it comes to creating and editing forms. Review Source Response from Jotform March 2, 2026 Hi, Thanks for leaving a positive review. We're happy that you like our platform and its intuitive user interface. It's great to know the flexibility helps you keep things running smoothly without interruption. About the undo button, you can simply press Ctrl+Z on your keyboard to undo the changes. It is also possible to restore the form in its old state through the Revision History: https://www.jotform.com/help/294-how-to-view-form-revision-history/. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help. VP Valentin P. Administration Manager Construction Used the software for: 1-2 years ### "Powerful No-Code Tool for Operational Digitisation with Minor Scaling Limitations" April 2, 2026 4.0 Overall, Jotform has been a key tool in transforming manual processes into structured digital workflows within our company. It significantly improved efficiency, reduced paperwork, and enhanced data visibility across operations. While it is not a full replacement for a bespoke system, it serves as an excellent foundation for building and validating internal processes before scaling further. For companies looking to digitise operations quickly without heavy development costs, it provides strong value. Pros Jotform is extremely flexible and powerful for building operational systems without coding. It allowed us to digitise over 60+ processes, including quality control, site inspections, procurement tracking, and internal workflows. The integration with Google Workspace is a major advantage, enabling structured data collection and automation. The form builder is intuitive, supports complex logic, and works well across devices, including offline scenarios. Enterprise features such as custom domains and branding also help maintain a professional company image. Cons At scale, certain limitations become visible. Managing large numbers of forms and submissions can become difficult to organise and maintain. Performance can occasionally slow down with complex forms or high data volume. Some advanced automation and integration capabilities feel limited compared to fully custom systems, requiring workarounds. Additionally, user access control and structured database-like management are not as robust as dedicated application platforms. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[AppSheet](https://www.capterra.com/p/149367/AppSheet/) Reason for choosing Jotform Jotform offered significantly more flexibility and functionality compared to alternatives. Unlike Google Forms or Microsoft Forms, it supports advanced logic, workflows, and better customization. Compared to Typeform, it provides more operational capabilities rather than just user-friendly forms. It also integrates well with tools like Google Drive and Sheets, which are essential for our internal processes. Overall, it was the best balance between ease of use and powerful features without requiring development resources. Review Source Response from Jotform April 7, 2026 Hi Valentin, Thanks for your excellent review. We're thrilled to hear how Jotform has helped you digitize and streamline over 60 processes across your operations. It’s great to know that the flexibility, ease of use, and advanced features like integrations with Google Workspace, offline functionality, and enterprise branding are delivering real value to your team. We’d love to learn more about your specific use case, particularly around the performance concerns, organization challenges, and any limitations you’ve encountered with automation or user access. This will help us better understand your needs and explore possible solutions or workarounds tailored to your setup. You can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. CI Christina I. Web Admin Computer & Network Security Used the software for: 2+ years ### "Always Trust Jotform" March 31, 2026 5.0 Overall Jotform has been a reliable and customizable option for our web-based forms. The script and embedding features are nice. Pros Jotform is very easy to use while having many features. We use it for all of our contact forms for our clients. Customer support is wonderful and always able to fix any issue fast. Cons While we do use Jotform for all forms, our plan is a little pricey per year. I do wish that long term customers got a bit of a break for the higher plans. Switched from [Ninja Forms](https://www.capterra.com/p/204315/Ninja-Forms/) I didn't want a plugin on the site when I could use a third party. Review Source Response from Jotform April 4, 2026 Hi Christina, Thanks for your thoughtful feedback and for sharing how our platform fits into your day-to-day work. It's great to hear that the features and ease of use have worked well for your contact forms and that your experience with the support team has consistently been positive and efficient. We understand your point about annual pricing. Maintaining the quality, security, and reliability of our platform is a priority for us, which is reflected in our pricing. That said, yearly plans do offer better value since they're discounted compared to monthly billing, and you may also want to check current offers at https://www.jotform.com/discounts/. If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help. VR Verified Reviewer Software developer Internet Used the software for: 1-2 years ### " Strumento potente e intuitivo, perfetto per chi vuole creare moduli professionali senza scrivere codice" March 2, 2026 5.0 La mia esperienza con Jotform è stata molto positiva. La piattaforma è versatile, affidabile e copre praticamente ogni esigenza legata alla raccolta di dati online. Che si tratti di sondaggi, moduli di contatto, registrazioni o raccolta pagamenti, Jotform gestisce tutto in modo efficiente e senza intoppi. Il supporto clienti è stato rapido e disponibile quando ne ho avuto bisogno. Lo consiglio senza esitazione a chiunque cerchi uno strumento completo e facile da usare. Pros L'interfaccia drag-and-drop è estremamente intuitiva e permette di creare moduli complessi in pochissimo tempo, anche senza esperienza tecnica. La libreria di oltre 10.000 template è un enorme punto di forza: si parte già con una base solida e si personalizza tutto in pochi clic. Ho apprezzato molto la logica condizionale, che consente di rendere i moduli dinamici e adattivi alle risposte dell'utente. L'esportazione dei dati in Excel è stata molto comoda per l'analisi, e le integrazioni con strumenti come Google Sheets, Slack e Stripe rendono tutto più automatizzato e professionale. Cons Il piano gratuito include il logo di Jotform in fondo ai moduli, il che è comprensibile ma può essere un limite per chi vuole un'immagine più professionale senza passare subito a un piano a pagamento. I prezzi per i piani superiori possono risultare un po' elevati per le piccole realtà, soprattutto se si ha bisogno di più utenti o di funzionalità avanzate. Review Source Response from Jotform March 29, 2026 Hi, Thanks for your thoughtful and detailed review of your experience with our platform. It’s great to hear that you found the form builder easy to use and the templates, conditional logic, data exports, and integrations supported your workflow and automation needs. We also appreciate you sharing your perspective on branding and pricing. We understand that costs can be an important consideration for smaller teams, and we do our best to balance flexibility with ongoing improvements. For better value, yearly plans are discounted compared to monthly billing, and you can always review current offers at https://www.jotform.com/discounts/. If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We’ll be happy to help. LW Leah W. Chief Executive Officer Non-Profit Organization Management Used the software for: 2+ years ### "Excellent Product, Excellent Value " March 31, 2026 5.0 I have been using Jotform for about 5 years. I have always been able to reach customer support, I have been able to serve my clients with ease and efficiency, and I can rely on the service to deliver a great product for our clients! Pros Jotform is easy to use and filled with tips, resources and information for customers to utilize. Customizing forms is a breeze and absolutely wonderful. Jotform it's affordable and always supports their customers with great customer service. Cons I do not have any negative cons to share. My experience has been great! If ever there were issues or I was uncertain of product capabilities, there are tutorials available. Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/) Reason for choosing Jotform These user interface is much more streamlined and the form builders fit our needs much more efficiently. Review Source Response from Jotform April 4, 2026 Hi Leah, Thanks for your positive review and for sharing how enjoyable your experience has been. It's great to hear that you've found our platform easy to use, well supported with helpful resources, and flexible when it comes to customizing your forms. Knowing that affordability and responsive customer service have made a difference for you means a lot, and we're glad the available tutorials have helped answer questions whenever they came up. If you ever have questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help. JB Josh B. Director of IT and Production Religious Institutions Used the software for: 2+ years ### "A great form and so much more" February 23, 2026 5.0 We've been using Jotform for about 4 years now and it has made summer camp registrations seemless for parents filling out the form. It makes reviewing registrations simple also on the backend. With integrations we can move data around without much effort. Pros Jotform has both the power for complex forms, but also the ability to make it look good to both sides of the data-from those filling things out to those reviewing the data later. The cost is also in the sweet spot making it a great value. Cons Without the enterprise level you can't have multiple users. I'd love an option to allow 1-3 more named users on our account without having to jump to the enterprise level of the product. Review Source Response from Jotform April 5, 2026 Hi Josh, Thanks for your thoughtful review and for sharing your experience with our platform. For standard plans, you can use form collaboration so others can edit a form in real time without being added as named users, which works well for teams building or updating forms together. You can also share access to submissions by using shareable submission links, sending notification emails to multiple recipients, or sharing data through tables so others can review responses without logging in. These options are commonly used to manage light collaboration while keeping everything under one account. You can learn more here: https://www.jotform.com/help/419-understanding-form-collaboration and https://www.jotform.com/features/share-forms-submissions/. If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. ML Mikayla L. Board Member Non-Profit Organization Management Used the software for: Less than 6 months ### "A Great Solution for Growing Nonprofits" March 27, 2026 5.0 Jotform has been a total game-changer for our nonprofit. We were struggling with outdated mail-in membership applications until we found this platform, which was the only truly free program that could handle every complex requirement we had. Since making the switch, our membership has actually increased because the digital process is so much faster and more accessible for everyone. The setup was incredibly intuitive for me as the creator; I especially love the conditional logic that hides unnecessary questions, making the forms feel much less daunting for our applicants. We were also able to use our own logo and custom colors to ensure everything looks modern and matches our website perfectly. Between the professional design and the fact that it automatically organizes all our data into a spreadsheet, Jotform has saved us countless hours of manual work. It’s the perfect, budget-friendly solution for any organization looking to scale! Pros Jotform provided our nonprofit with a professional, custom-branded digital solution that replaced our manual mail-in process and successfully increased our membership. Its intuitive conditional logic and automatic spreadsheet organization made complex forms simple for both our team to create and our members to complete—all on a truly functional free plan. Cons I could not connect our PayPal account because it had to be a PayPal business account. Our account is a nonprofit account, and I couldn't change it, so I wasn't able to integrate payment in the form. Our customers are still having to pay their membership fee in a two-step process as they were before we used Jotform. While I liked the conditional logic and found it fairly simple to set up myself, it would have been better if AI could have helped me out with setting up more of those conditions. I would tell it what I needed it to do, it would tell me the condition was set, but then I would preview the form, the condition did not work, so I had to do them manually. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Zeffy](https://www.capterra.com/p/220131/Zeffy/)[Tally](https://www.capterra.com/p/10032029/Tally/)[Typeform](https://www.capterra.com/p/137289/Typeform/)[AidaForm](https://www.capterra.com/p/187765/AidaForm/) Reason for choosing Jotform Because it offered the specific combination of advanced features we needed, like custom branding and conditional logic, within a truly functional free plan that outperformed other major competitors. While I wish that Jotform allowed more submissions on the free plan, they really outrank their competitors, many of whom only allow 5-10 submissions. It also stood out because it was the easiest site to build the application on, it was easy to customize it and make it our own, and the conditional logic that could hide/show questions was a big help. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) I did not actually use Mailchimp before. I had to select an option here to be able to submit the form. We relied on good old fashioned paper and the U.S. Postal Service. Membership was down, and people did not want to fill out and mail a paper form and pay by check. Review Source Response from Jotform April 1, 2026 Hi Mikayla, Thanks for your 5-star review. It's great to hear how Jotform has helped your nonprofit move from a manual mail-in process to a more efficient, digital solution. Regarding payment integrations, you may use the standard PayPal account to accept payments. You can check out this guide: https://www.jotform.com/help/391-how-to-integrate-paypal-personal-with-jotform/. We also have other payment integrations that you may use. For more information, you can check out this guide: https://www.jotform.com/help/323-mastering-payment-form-integrations-with-jotform/. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. EE Elizabeth E. Small Business Owner Events Services Used the software for: 2+ years ### "An essential small business tool!" February 18, 2026 5.0 I’ve been using Jotform ever since starting my business and it has been essential to my success. I love how easy it is to use. I send out all my contracts using Jotform and it’s not only efficient for me to clone my forms and send them out, but it is very simple for my clients to use as well! Pros I love the value for my money. I can use Jotform for several different aspects of my business including contracts, questionnaires, customer order forms, and info sheets. Cons I don’t really have anything I don’t like other than it could maybe be a little more visually attractive. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) Docusign was way hard to use and I constantly had clients reporting problems to me Review Source Response from Jotform February 28, 2026 Hi Elizabeth, Thanks for your positive review. We're glad to hear our platform delivers strong value for your business and supports so many different needs, from contracts and questionnaires to customer order forms and sheets. It's great that one platform can cover such a wide range of uses while staying cost-effective. Your feedback means a lot to us. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help. AJ G. IT Systems Administrator Food Production Used the software for: 2+ years ### "Best form tool for integrations and data collection. " January 23, 2026 5.0 High quality form tool with a huge network of support. 9 times out of 10 you'll be able to create exactly what you want. I used it heavily integrated into Salesforce and received nothing but praise from all end users. Pros Where to even start! Jotform has come a long ways since they started. The amount of integrations they offer is impressive. It is incredibly easy to use and learn. Their customer support and knowledge base is top notch. I have always found exactly the answer I needed. The form customization is very simple, but very versatile. Using their preloaded options or fully customizing everything with css. All while being surprisingly affordable. I can't recommend this tool enough. Cons Zero complaints at all. With their powerful integrations, there really isn't an application this isn't useful for. Switched from [Formstack Forms](https://www.capterra.com/p/118892/Formstack/) Structure and price. Their native integration to Salesforce was a bit clunky and not as user friendly as Jotform. Review Source Response from Jotform January 30, 2026 Hi AJ, Thanks for your 5-star review. We're so happy to hear Jotform has been such a reliable and versatile tool for you. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. JV Jodie V. Assistant Events Services Used the software for: 2+ years ### "Jotform remains a top tool" April 3, 2026 4.0 Even though there are some asks and issues, this is expected and understandable. Overall this is the most useful tool for a small business. Pros Jotform is a useful tool for bookings and payments for our small business. It's easy to use and links to our Calendar seamlessly. It serves as a great management tool for some of our data and customers. The support feedback is quick and efficient. Building forms is fairly easy and can also be very intricate to suit all needs. Examples and templates helps immensely. Adding pictures and videos to forms are easy and helpful. Cons Jotform has limited free options but for a one person business it is too expensive to upgrade. There are some asks that takes a long time to develop and there are some constraints. Although working with pictures and videos are easy, it does not always perform well depending on the users' settings or browser. Alternatives considered [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/)[Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) Reason for choosing Jotform Jotform does the work that I don't have time for. It's easy to drag and drop form fields and integrate my data and requirements into the form builder. It also has various conditions that can easily be incorporated for better performance and allowing my customers to only see and complete what is applicable. Review Source Response from Jotform April 6, 2026 Hi Jodie, Thanks for your excellent review. We're thrilled to hear that Jotform is helping your business manage bookings, payments, and customer data effectively. If you could share more details about the specific constraints you're having, we can check it out for you. You can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. Adenrewaju O. CEO Real Estate Used the software for: 2+ years ### "Good review for Jotform" March 25, 2026 5.0 It's been good actually. I have grown to depend on Jotform for data collection, which has been critical to our improvement activities. Pros Easy to use, with nice reporting, exporting. It also integrates directly with my Hubspot CRM, which makes things easier. Fast response from Customer Support team too. They are actually helpful, even though i'm on a free account. Cons Sometimes i get security issues that trigger IP Suspension. In this period, me and my users can't access our onboarding form, and it affects our workflow. Thankfully, customer support team responds fast. Alternatives considered [Typeform](https://www.capterra.com/p/137289/Typeform/) Reason for choosing Jotform it had more forms in the free tier. Cheaper for me. Review Source Response from Jotform April 5, 2026 Hi Adenrewaju, Thanks for your review and for sharing how our platform is working for you and that the Support Team was able to quickly help resolve your issue. If you come across issues again, just let us know by creating a Help Center thread from our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. VR Verified Reviewer Independent Travel Advisor Leisure, Travel & Tourism Used the software for: Less than 6 months ### "You're missing out if you haven't used Jotform." January 24, 2026 5.0 It was so easy to work with. Everything and anything you need is within Jotform. Jotform was great from beginning to end. New Business Owner Must Get! why did I wait so long. Pros Jotform is so easy to follow and work with. It has a good work flow. As a new business owner for travel advisor. This was perfect for me! Cons Everything on Jotform was easy to work with. there is nothing that I didn't like about it. go out and add it to your everyday tasks1 Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing Jotform Better choices, more options. It had more options for me to use. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Jotform had more options and easier to navigate. Review Source Response from Jotform March 2, 2026 Hi, We sincerely appreciate your positive feedback. It's great to know that our platform is exactly what you need, enabling you to start your business with more assurance. Feel free to reach out if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. vP ville P. specialist Accounting Used the software for: Less than 6 months ### "jotform review" January 18, 2026 3.0 My overall experience with Jotform is that it is the most capable "Swiss Army Knife" of data collection available in 2026. While many competitors focus on just one thing (like design or simple surveys), Jotform has expanded into a full-scale no-code productivity engine Pros In my evaluation of Jotform, what stands out most is its evolution from a simple form builder into a comprehensive no-code productivity suite. In 2026, it is widely considered the most versatile tool for anyone who needs to collect data and immediately do something with it. Cons While Jotform is a powerhouse of features, it is often described as a "jack of all trades, master of none." For every feature it adds, there is a corresponding layer of complexity or a trade-off that can be frustrating. Review Source Response from Jotform January 21, 2026 Hi Ville, Thanks for your positive review. We're glad Jotform’s no-code platform is helping users collect data and act on it efficiently. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. DM Destiny M. Marketing Director Music Used the software for: 2+ years ### "2026 JotForm Gold User Review" February 24, 2026 5.0 I've used it for years and it's been fantastic all around, great support, great integrations. It's made things much easier year in and year out by being able to clone forms and not start from scratch each time. Pros The ease of use and overall functionality and form customization is better than any other forms platform I've used. Cons That you are only able to have different users in one account by signing up for Enterprise which is a significantly higher rate than any of the other plans offered for single users. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Claris Connect](https://www.capterra.com/p/246748/Claris-Connect/) Reason for choosing Jotform Pricing and functionality are unmatched. Review Source Response from Jotform March 29, 2026 Hi Destiny, Thanks for your positive review. We're thrilled to hear that the ease of use, overall functionality, and customization options have made a real difference for you and helped you get better results from your forms. Your support means a lot to us. Feel free to reach out if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. DG Debbie G. cake artist Arts and Crafts Used the software for: 2+ years ### "Professional Order Forms" March 31, 2026 5.0 I'm really glad I found such an easy to use and professional service. It has helped me streamline my ordering process . I trust this site to collect my customers data and deliver it right away. Pros Jotform has made my once difficult ordering system a breeze. I have a professional and reliable order form platform that is safe and easy to use. All my form data is in one place , allowing me to refer to previous orders easily and remotely. Cons Honestly, I have no issues with the site. In several years I have only had one minor issue but It was user error and customer service walked me through it right away. Review Source Response from Jotform April 4, 2026 Hi Debbie, Thanks for your kind review and for sharing your long term experience using our platform. It's great to hear that your ordering process feels simple and reliable now, and that having all your form data in one place has made it easy to manage and reference past orders from anywhere. We also appreciate you highlighting your positive interaction with our support team and how quickly things were clarified. If you ever have questions or ideas you'd like to share, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help. BG Brock G. Digital Marketing Manager Telecommunications Used the software for: 2+ years ### "Extremely User Friendly and Ideal Form Builder Tool." September 26, 2025 5.0 Overall Jotform offer an easiest way to build a form and also has highly customizable features. Ability to create and publish forms from any device is a huge plus. Pros One of the most standout features of Jotform is it's drag and drop tool which makes it easy to create and customize forms without any coding knowledge. Easy to collect and edit data.Have customizable themes for branding purposes.Simple to create and publish form from any device. Cons Sometimes the upload in Jotform does not translate well into new from ,needs one to do some creative work to readjust titles or sections that didn't copy smoothly to it. Switched from [Zoho Forms](https://www.capterra.com/p/227463/Zoho-Forms/) Jotform offer many templates and has advanced features. Review Source Response from Jotform October 26, 2025 Hi Brock, Thanks for your positive review. We're happy to hear that our platform has made from creation smooth and intuitive for you. It's great to hear that customizing your form design and managing data has been easy across devices. Your support means a lot to us. If you still have issues with the upload your mentioned, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help. OW Okado W. Marketing Manager Semiconductors Used the software for: 2+ years ### "The highest quality surveys for any task" September 19, 2025 4.0 I have used Jotform to conduct customer surveys and it provides instant insight into preferences and queries. Pros I am having better experience to create online forms for our customers in few steps, as a result data capturing and transfer is a lot easier and effective. Cons I do not like that respondents to my surveys cannot edit their responses if the submission was already signed. Review Source Response from Jotform September 27, 2025 Hi Okado, Thanks for your positive review. We're glad that you enjoy using our platform and it fits your needs. Unfortunately, submissions from forms with Jotform Sign enabled can't be edited by design because the generated PDF is legally binding. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. GA Gabriela A. trabajadora social Higher Education Used the software for: 2+ years ### "Super recomendado" October 20, 2025 5.0 Llevo años utilizando la plataforma y ha sido de gran aporte para el desarrollo de mis tareas. Es una plataforma muy amigable con el usuario y muy fácil de utilizar. Pros Jotform ha resuelto muchas de mis tareas diarias en la creación de formularios. Permite crearlos de forma tractiva, enviarlos mediante enlace, recibirlos y descargarlos en formato pdf o en xls. Además, permite personalizar el formulario a preferencia del usuario. También cuenta con plantillas que pueden ser utilizadas y personalizadas. Cons Al día de hoy, todo ha sido muy positivo y productivo con la herramienta. No he identificado desventajas o dificultades en su uso. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Por el beneficio de jorform de poder descargar los formularios en pdf Review Source Response from Jotform November 1, 2025 Hi Gabriela, Thanks for your positive review. We're glad to know that our platform has helped simplify your daily tasks and made form creation more engaging and efficient. It's great to hear that the customization options, templates, and flexible sharing and download features are working well for your needs. We appreciate your feedback. Feel free to reach out to us if you have questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. CL Chantel L. Rental Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Great Tool for any Job" October 3, 2025 4.0 Over all, I use JotForm on a daily bases. It is extremely helpful in all areas of my work and has become a very important tool. Pros You don’t need any coding knowledge. The form builder is very visual, so you can simply drag fields where you want them, rearrange them, and see your form take shape instantly. Cons Certain field types like Input Tables, Matrixes, or Widgets don’t support pre-population across forms. This makes it hard to pass structured data from one form to another seamlessly. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Survey monkey was not customizable for what we needed. Review Source Response from Jotform October 7, 2025 Hi Chantel, Thanks for your excellent review. We're glad that you find our platform easy to use even without any coding knowledge. Unfortunately, widgets can't be populated using URL parameters as they are under an iFrame environement. However, you can populate input tables, using URL parameters. You may use the Field Prepopulator app https://io-apps.jotform.io/prepopulate/ to generate a form URL with query parameters that would populate the Input Table element in the form. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. Lena W. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "The Very Best " January 28, 2026 5.0 Absolutely enjoy and love Jotform. it has so many features, forms and templates, it can keep you busy in fun creating. Pros I love Jotform, and all the different forms and templates it provides. I have so much fun with it everyday. Cons I dislike nothing about Jotform and every question or confusion thanks to customer service is very quickly answered and made clearer to me Review Source Response from Jotform February 9, 2026 Hi Lena, Thanks for your 5-star review. We're thrilled to hear that you've had a wonderful experience with Jotform and that our customer support has been helpful and responsive whenever you had questions. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. NO Naquia O. Owner Professional Training & Coaching Used the software for: 1-2 years ### "Perfect for self starters. " November 3, 2025 5.0 89/100. Like I said for the most part I love jotform been using it for all 4 of my businesses. I just know I can’t depend on customer service. Pros Ease of using, learning curve. A lot of what I like about it is listed online. It’s pretty simple and easy to use for links and payments even for the free version. Cons Customer service is not helpful rarely respond. The prices keep changing , the amount of forms per month keeps changing. Review Source Response from Jotform November 9, 2025 Hi Naquia, Thanks for leaving a positive review. We're happy to hear our platform's simplicity and smooth learning curve have made it easy for you to build forms, especially for sharing links and collecting payments, even on the free plan. Your feedback means a lot to us. We understand your concern about customer service responsiveness, and while we may fall short at times, we make it a priority to resolve any issues as quickly as possible. Regarding the pricing changes, it's true that Jotform occasionally updates its offerings; however, these adjustments do not affect existing users. All current customers are automatically grandfathered into their existing plans, including their pricing and limits. Feel free to reach out if you have any questions or suggestions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. Evita G. Database Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Jotform: A new way to survey" August 18, 2025 4.0 My overall experience with Jotform is positive. The customization options such as creating forms and surveys is pretty easy and straight forward. E-signatures and document uploading is very easy when it comes to asking for clients or customers to upload information or documents. The drop and drag feature when creating forms is another plus. Despite the slow response from customer service and questionable tier prices I'd say it's comparable to a few other form creation sites. Pros What I like most about Jotform is the ease in creating questions, forms and surveys to send to clients/constituents. Users do not have to go through a steep learning curve to create forms and surveys. There are over 10,000 templates with a variety of design options, including fonts, colors layouts and CSS editing. Jotform connects with integrations with other platforms like, Google Sheets, PayPal, Slack and Zoom. Since the company that I'm working for is a nonprofit, we truly appreciate the free tier and low pricing model, which gives us a generous starting point with up to five forms and 100 monthly submissions. Cons I find that one of the things that I like least about Jotform is the copy and paste. You have to double click into the form and if you are copying and pasting from a long paragraph you can take sections at a time and if dont copy the entire section some of the sentences end up out of place. When I have any account issues it seems like it takes a very long time to hear back from customer service. When you put in a customer service ticket, you don't hear back for a week in some cases. The only other backdrop that I think it should have is a rating system like Survey Monkey. They need something to check and see how many people are opening the form, what browser they are using and the ability to send the form via the app instead of having to send it via email. Review Source Response from Jotform August 23, 2025 Hi Evita, Thanks for your positive review. We're happy to hear that creating forms and surveys has been such a smooth experience for you, and that the variety of templates and customization options help you design exactly what you need. It's also wonderful to know that the integrations are making your workflow and more connected and efficient. We're especially happy to support nonprofits like yours. About the features you're looking for, these are possible with Form Analytics. This allows you to see how many people viewed your forms, how many responded, and where the traffic is coming from. Check this out: https://www.jotform.com/form-analytics/. If you have any questions or suggestions, let us know from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. PG Patricia G. Customer Service Lead Hospitality Used the software for: 2+ years ### "Driving our guest feedback loop in the hospitality industry." March 14, 2026 5.0 Being a Customer Service Lead, I must be able to record guest information and service orders in the shortest time possible and not using a glitchy interface. This is a tool that I utilise in order to operate our online feedback forms and check-in surveys which have greatly decreased manual data input in our front desk team. Pros The drag-and-drop designer is highly intuitive and it is simple to design sleek and branded forms that could appear stunning on the mobile phone of any guest during their stay. Cons Those higher submission rates are high to the small business and the offline option is not very reliable with some complex widgets or slow connections. Review Source Response from Jotform March 29, 2026 Hi Patricia, Thanks for leaving a positive review. We're delighted to hear that the drag-and-drop designer felt intuitive for you and that you were able to create polished, branded forms that look great on mobile devices. Knowing the forms display well for your guests during their stay really highlights the value of a smooth mobile experience. Feel free to reach out if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. VR Verified Reviewer Real Estate Salesperson Real Estate Used the software for: 2+ years ### "Easy customizable fillable forms" February 15, 2026 4.0 I like it very much. I use at I would say monthly. I use it as a screening tool.And as you get to know , you tool for my client. I would say , overall , I like the platform very much. Pros The ease of being able to send someone in questionnaire and allowing them to access it digitally. I also favored the custom ability of it. Cons How to prefer if it was easier to send for others to fill it out. Sometimes it will not allow the receiver to open it without a password. It's easily rectified, just by clicking a button and changing the way I'm sending it.But it typically resets back to that , and I don't always think to check it before I send to the receiver. Review Source Response from Jotform March 2, 2026 Hi, Thanks for your nice review. We're glad to hear our platform makes it easy for you to send digital questionnaires and that the customization options help you tailor them to your needs. Your feedback means a lot to us. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help. VR Verified Reviewer Residence Director Higher Education Used the software for: 1-2 years ### "Jotform Review" March 3, 2026 4.0 Very positive. It is very easy to use, I like the options I have and the ability to construct workflows within the software is great! Pros Ease of use Form customization Also the community help is so positive each time I have had a problem, the support from the community has been fast and reliable Cons The pdf editor/email editor is a little cumbersome and not as refined as their form editor. I have used it many times in the past and it kind of frustrates me each time. Review Source Response from Jotform March 29, 2026 Hi, Thanks for leaving a positive review. We're glad to hear that creating forms felt straightforward for you and that the community has consistently provided fast and reliable help when you needed it. Knowing you felt supported throughout your experience really means a lot to us. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help. Talk to a Capterra advisor for free and get results within 15 minutes.