# Page 2 | Jotform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Jotform the right Form Builder solution for you? Explore 2889 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158456/JotForm-4-0/reviews --- Jotform 4.7 (2889) [View alternatives](https://www.capterra.com/p/158456/JotForm-4-0/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 12th, 2026 # Page 2 - Reviews of Jotform ## Showing most helpful reviews Showing 26-50 of 2889 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AP Alissa P. OWNER Retail Used the software for: 6-12 months ### "Easy-to-use form builder with strong features and flexibility" April 29, 2026 5.0 Overall, Jotform has been a reliable and flexible tool for collecting and managing information. It simplifies data collection and keeps everything organized in one place. It’s a strong option for businesses that need customizable forms without a complicated setup. Pros Jotform is very easy to use, even if you’re not super tech-savvy. The drag-and-drop builder makes creating forms quick, and the customization options are solid. It’s great for collecting data, whether it’s customer info, job details, or internal forms. The ability to add images, videos, and different field types makes forms more professional and detailed. It also works well for team use, making it easy to share and collaborate. Cons Pricing can get a little high as you scale or need more advanced features. Some integrations and customizations can take time to figure out. Occasionally, forms can lag or have minor glitches, especially with more complex setups. Review Source Response from Jotform May 5, 2026 Hi Alissa, Thanks for your 5-star review. We're glad to hear that the drag-and-drop builder is making form creation quick and accessible, even without a technical background. It's great to know the customization options, media support, and collaboration features are helping you create more professional and effective forms. We aim to deliver strong value through advanced features and integrations like Salesforce and AI, and we’re continuously working to improve the experience. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. AD Adarsh D. CEO Apparel & Fashion Used the software for: 2+ years ### "Simple, Reliable & Easy-to-Use Form Builder" April 22, 2026 5.0 My experience with Jotform has been very positive. It offers good value for money, especially for basic to mid-level use, and the platform is extremely easy to use with its drag-and-drop builder. Data collection and form creation are smooth, with plenty of customization options to match different needs. Customer support is helpful and responsive, and integrations make it easy to manage workflows. It also supports images and videos well, which improves form engagement. While collaboration features are decent, they could be improved for team-based projects. Overall, it’s a reliable and efficient tool for us. Pros Very easy to use with a drag-and-drop builder, lots of ready-made templates, and smooth integrations. Helps create professional, mobile-friendly forms quickly without coding. Cons Pricing can feel a bit high for advanced features, and some customization options are limited unless you upgrade. Occasionally, forms load slightly slow with many fields. Alternatives considered [Typeform](https://www.capterra.com/p/137289/Typeform/) Reason for choosing Jotform for a more modern, interactive form experience and better user engagement. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) More customization, better design, and advanced features than Google Forms. Review Source Response from Jotform May 3, 2026 Hi Adarsh, Thanks for your thoughtful feedback and for sharing how our platform worked for you. It's great to hear that creating professional, mobile-friendly forms quickly has been a positive experience. We understand your concerns around pricing. Maintaining the quality and reliability of our platform is a priority, and for many users, choosing a yearly payment schedule offers better value compared to monthly plans since it's already discounted. You may also want to review our current exclusive offers and seasonal promotions here: https://www.jotform.com/discounts/. For performance, reducing the number of visible fields by using conditional logic or breaking longer forms into pages can help improve load times, and our User Guide has helpful tips on optimizing form setup at https://www.jotform.com/help/. If you have any questions or suggestions, you can create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll be happy to help. TP Tarrin P. President Non-Profit Organization Management Used the software for: 1-2 years ### "A Flexible Form Platform With Seamless Stripe Integration" April 15, 2026 4.0 Overall, my experience with Jotform has been positive. The platform is flexible, easy to configure, and the Stripe integration in particular makes tracking and categorizing revenue straightforward. That said, we have occasionally run into issues where customers submit forms multiple times because the payment status isn’t clear, resulting in duplicate transactions and extra refund handling. If duplicate‑submission protection or clearer payment confirmation improved, it would remove one of the few operational headaches we’ve experienced. Pros What I like most about Jotform is how practical and reliable it is for handling payments and submissions in one place. The Stripe integration, in particular, works incredibly smoothly. Once someone submits a form and completes a payment, everything flows directly through Stripe without any extra manual steps. I especially appreciate that each transaction comes through with the description already allocated, which makes it much easier to categorize revenue and keep records organized. From an operational standpoint, that small detail saves a surprising amount of time—no digging through transactions or trying to remember what payment corresponds to which form or event. The descriptions and structure make reconciliation and bookkeeping straightforward. Overall, Jotform strikes a great balance between ease of use and powerful integrations, and the Stripe connection is one of the features that really makes day‑to‑day administration simpler. Cons One of the things I’ve found challenging with Jotform is how payment submissions occasionally behave when a transaction doesn’t clearly complete for the user. We’ve had situations where a customer submits an order, but because they’re unsure whether the payment processed successfully, they submit the form again. That can result in duplicate transactions being created in Stripe. From the customer’s perspective they’re simply trying to make sure their order went through, but on our end it means we end up with two payments tied to the same submission. The operational downside is that we then have to identify and refund the duplicate charge. While refunds are straightforward to process, the original merchant processing fees are still incurred, which means we lose money on transactions that were never meant to be duplicated in the first place. It adds extra reconciliation work and can create awkward follow‑ups with customers as well. Overall, while Jotform’s flexibility and integrations are strong, improving the clarity of payment status or better preventing accidental duplicate submissions would make a big difference for organizations that rely on forms for event registrations or order processing. Review Source Response from Jotform April 26, 2026 Hi Tarrin, Thanks for your excellent review. We're thrilled to hear that Jotform is helping you manage payments and submissions seamlessly. It's especially great to know that the Stripe integration and transaction descriptions are making reconciliation and bookkeeping easier for you. Regarding transactions, you can enable autoresponder email for your form respondents to receive an email after the form is submitted. You can check out this guide: https://www.jotform.com/help/26-setting-up-an-autoresponder-email/. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. MM Molly M. Manager, Membership and Development Non-Profit Organization Management Used the software for: 6-12 months ### "Efficiency and Integrations are Top Notch" March 23, 2026 5.0 We switched to Jotform from another similar platform because of the price and reviews we had heard from colleagues, and have since used it for a variety of surveys, forms, and processes for our organization. My most frequent use is to create a registration form with both Zoom and Salesforce integrations, so respondents get a Zoom link upon registration and also get added to a Salesforce campaign. It has made event sign-ups so much more efficient! Pros I really love the value you get for even the lower-level subscriptions--it makes it a really cost-effective tool for data collection. I have been really impressed at how the AI assistant can help you fix integrations with other platforms. It is very easy to set up Salesforce and Zoom integrations and to customize forms for every use. Cons I do wish it were a little easier to get customer support from a live person instead of AI for especially tricky questions, and it would be nice if you could have multiple people on one account, even if it were a more expensive account. From my understanding, you can't have multiple people on a subscription until you get to a very expensive level. Switched from [FormAssembly](https://www.capterra.com/p/144453/FormAssembly/) FormAssembly was really difficult to customize and the integrations were super finnicky. Review Source Response from Jotform April 5, 2026 Hi Molly, Thanks for your thoughtful review and for sharing such a balanced perspective on your experience with our platform. We also appreciate you highlighting your experience with support. I'd like to clarify that we provide 24/7 support in our Help Center. Although our AI Support Agent will answer questions that are within its capability, the human support will always take over whenever requested or when the AI Support Agent is unable to resolve the issue. Unfortunately, multi-user support is only available on Enterprise. For the standard plans, we recommend the Form Collaboration feature. We have a guide here: https://www.jotform.com/help/419-understanding-form-collaboration/. If you have any questions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help. Shelby D. Digital Marketing Specialist Banking Used the software for: 1-2 years ### "Easy-to-Use Platform That Keeps Everything Organized" May 21, 2026 5.0 Overall, my experience with Jotform was very positive. The platform was easy to navigate, streamlined the form-building process, and made collecting and managing information simple and efficient. I appreciated the variety of features and integrations available, and it helped save time while keeping everything organized in one place Pros What I liked most about Jotform was how simple and user-friendly it was. It made creating forms, collecting responses, and organizing information really efficient. I also liked the customization options and how easy it was to share forms and track submissions all in one place. Cons One thing I liked least about Jotform was that some of the customization and advanced features felt a little overwhelming at first. It took some time to learn where everything was and how to fully utilize all the options available. Review Source Response from Jotform May 26, 2026 Hi Shelby, Thanks for your 5-star review. We're so glad to hear that you found Jotform simple, user-friendly, and efficient for creating forms and managing responses. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. Travis B. Pastor Non-Profit Organization Management Used the software for: 2+ years ### "Jotform: A Quick and High-Quality Solution" May 18, 2026 5.0 Overall, Jotform is a great tool that will greatly increase your ability to perform organizational management and feed other databases. I would highly recommend this tool. Pros Jotform is easy to use and great for collaboration. We've used it to create pipelines for several projects, as it can integrate with other applications like Planning Center and CRM tools like Go High Level. Creating fields for data that you care about is as easy as using MS Excel. There are also a ton of views, templates, and customizations that allow a manager of any area to see information pertinent to him/her. It is a great organizational management tool. Cons My least favorite thing about Jotform is that you have to pay to over a certain number of records. Each tier goes up in price and that can be a cost creep to your project(s) that you pulled all these people together for. Review Source Response from Jotform May 24, 2026 Hi Travis, Thanks for your thoughtful review and for sharing how our platform has supported your team's collaboration and organization across multiple projects. We understand how growing data needs can impact project budgets, and maintaining the performance, security, and reliability of our platform is always a priority. One option that can help manage costs is choosing a yearly billing schedule since it's already discounted compared to monthly plans. You can also take a look at any current promotions or special offers here: https://www.jotform.com/discounts/. If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We’ll be happy to help. VR Verified Reviewer Software developer Internet Used the software for: 1-2 years ### " Strumento potente e intuitivo, perfetto per chi vuole creare moduli professionali senza scrivere codice" March 2, 2026 5.0 La mia esperienza con Jotform è stata molto positiva. La piattaforma è versatile, affidabile e copre praticamente ogni esigenza legata alla raccolta di dati online. Che si tratti di sondaggi, moduli di contatto, registrazioni o raccolta pagamenti, Jotform gestisce tutto in modo efficiente e senza intoppi. Il supporto clienti è stato rapido e disponibile quando ne ho avuto bisogno. Lo consiglio senza esitazione a chiunque cerchi uno strumento completo e facile da usare. Pros L'interfaccia drag-and-drop è estremamente intuitiva e permette di creare moduli complessi in pochissimo tempo, anche senza esperienza tecnica. La libreria di oltre 10.000 template è un enorme punto di forza: si parte già con una base solida e si personalizza tutto in pochi clic. Ho apprezzato molto la logica condizionale, che consente di rendere i moduli dinamici e adattivi alle risposte dell'utente. L'esportazione dei dati in Excel è stata molto comoda per l'analisi, e le integrazioni con strumenti come Google Sheets, Slack e Stripe rendono tutto più automatizzato e professionale. Cons Il piano gratuito include il logo di Jotform in fondo ai moduli, il che è comprensibile ma può essere un limite per chi vuole un'immagine più professionale senza passare subito a un piano a pagamento. I prezzi per i piani superiori possono risultare un po' elevati per le piccole realtà, soprattutto se si ha bisogno di più utenti o di funzionalità avanzate. Review Source Response from Jotform March 29, 2026 Hi, Thanks for your thoughtful and detailed review of your experience with our platform. It’s great to hear that you found the form builder easy to use and the templates, conditional logic, data exports, and integrations supported your workflow and automation needs. We also appreciate you sharing your perspective on branding and pricing. We understand that costs can be an important consideration for smaller teams, and we do our best to balance flexibility with ongoing improvements. For better value, yearly plans are discounted compared to monthly billing, and you can always review current offers at https://www.jotform.com/discounts/. If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We’ll be happy to help. NW Nicole W. CEO Food & Beverages Used the software for: 1-2 years ### "Chicken Scratch Bakery Jotform Creative Experience" April 20, 2026 5.0 Overall, I've been happy with the platform. As I noted earlier...it was easy to create the form I wanted with the options that I wanted. Customers have found the form to be user friendly but have noted that the picture verification/authentication block can sometimes prove challenging for them. Pros I found the platform was easy to use both from a creative standpoint, as well as a submission standpoint. I was able to create a form that captured the customer information I needed without difficulty. Cons I don't like that, upon saiving a new item or editing an existing item, the form returns me to the top of the list. Additionally, I wish the form would allow some customers to select online payment through a payment gateway while giving other customers the option to submit without payment... currently, if I set up the payment gateway, everyone has to pay prior to submission. I don't like that. I've also found that customers who have certain email providers (ie Comcast) do not receive a confirming email. Perhaps it's my perception, and while I know the information from the form can be exported to an EXCEL spreadsheet, I wish there was the capability to have an easy to read printout of orders I need for a particular day. Review Source Response from Jotform April 25, 2026 Hi Nicole, Thanks for your detailed feedback and for sharing your experience working with our platform. For your payment setup, you can allow some respondents to submit without paying by using conditional logic to show or hide the payment field based on specific answers. When the payment field is hidden, the form can be submitted without requiring payment. We have a guide here: https://www.jotform.com/help/316-How-to-Show-or-Hide-Fields-Base-on-User-s-Answer. Regarding confirmation emails not reaching some respondents, deliverability can vary depending on the recipient's email provider. You can ask users to check the emails in their spam folder and then mark those emails as not spam so similar emails in the future will go straight to their inbox. For all your other concerns, we kindly ask you to submit them from our Contact Us page: https://www.jotform.com/contact/. We'll take a closer look and help you get them resolved. CW Candance W. Secretary Non-Profit Organization Management Used the software for: 2+ years ### "Jotform Easy To Use" April 14, 2026 5.0 Jotform is a great tool to use for creating and managing online forms with ease and efficiency. Its user-friendly interface makes it simple for anyone to build professional-looking forms without technical experience. With a wide range of templates and customization options, users can quickly design forms that meet their specific needs. Jotform also offers reliable integrations, allowing seamless data collection and organization. The platform’s automation features help save time by streamlining workflows and notifications. Overall, Jotform provides a dependable and flexible solution for individuals and businesses looking to simplify form creation and improve their data management processes. Pros Jotform is an easy-to-use platform that simplifies creating and managing online forms for any purpose. Its intuitive drag-and-drop interface allows users of all skill levels to design professional forms without needing coding experience. With a wide variety of templates and customization options, users can quickly build forms tailored to their needs. Jotform also offers seamless integrations with popular tools, making data collection and organization efficient. The platform’s user-friendly dashboard helps streamline workflows, track submissions, and analyze responses. Overall, Jotform provides a convenient, reliable solution for individuals and organizations looking to create forms quickly and effectively with minimal effort Cons Jotform would benefit from expanded AI features to enhance user efficiency and form intelligence. Advanced AI could assist in automatically generating forms based on simple prompts, improving question logic, and suggesting optimized layouts for better response rates. AI-powered analytics could provide deeper insights, identify trends, and recommend actions based on collected data. Smart autofill and predictive text could streamline submissions for users. Additionally, AI chatbots integrated into forms could guide respondents in real time. Enhanced automation, such as intelligent workflows and response categorization, would further simplify processes, making Jotform an even more powerful and innovative tool for modern data collection needs. Review Source Response from Jotform April 19, 2026 Hi Candance, Thanks for your 5-star review. We're delighted to hear that you find our platform easy to use and effective for creating and managing forms. It's great to know that the drag-and-drop interface, wide range of templates, and customization options have helped you build forms that fit your needs without requiring coding experience. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. TE Teresa E. Lawyer Law Practice Used the software for: 2+ years ### "Jotform- Better than the competition" April 15, 2026 5.0 I have a good overall experience using jotform. I did try to create accounts with some jotforms competitors but for the cost value/ease of use and ability to design the questionnaire how I want, and store a certain number of responses, Jotform is the winner. Pros I like the ease of setting up a questionnaire which I use for my law firm to collect info for clients. The form can be edited easily and I can design the questions using tables or write in responses etc. Cons I deleted a question and it still seems to show up when people answer the questionnaire. When I go back into edit the form, the form appears correct, but when I receive responses, the deleted question is there? Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Jotform ease of use, ability to build the forms, storage Switched from [Cognito Forms](https://www.capterra.com/p/138990/Cognito-Forms/) ease of use, ability to build the forms, storage Review Source Response from Jotform May 3, 2026 Hi Teresa, Thanks for your sharing your experience and for explaining how you're using questionnaires to collect detailed client information. It's great to hear the form setup and design options are working well for you. Regarding the deleted question still appearing in notifications, you can resolve this by editing the email notification in your form and then deleting the question. We have a guide here about editing email notifications: https://www.jotform.com/help/430-How-to-Edit-the-Email-Template-for-Notifications-and-Autoresponders. Or you can recreate the email notifications by deleting them and then adding a new one. If you have any questions or suggestions, you can create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll be happy to help. ML Mikayla L. Board Member Non-Profit Organization Management Used the software for: Less than 6 months ### "A Great Solution for Growing Nonprofits" March 27, 2026 5.0 Jotform has been a total game-changer for our nonprofit. We were struggling with outdated mail-in membership applications until we found this platform, which was the only truly free program that could handle every complex requirement we had. Since making the switch, our membership has actually increased because the digital process is so much faster and more accessible for everyone. The setup was incredibly intuitive for me as the creator; I especially love the conditional logic that hides unnecessary questions, making the forms feel much less daunting for our applicants. We were also able to use our own logo and custom colors to ensure everything looks modern and matches our website perfectly. Between the professional design and the fact that it automatically organizes all our data into a spreadsheet, Jotform has saved us countless hours of manual work. It’s the perfect, budget-friendly solution for any organization looking to scale! Pros Jotform provided our nonprofit with a professional, custom-branded digital solution that replaced our manual mail-in process and successfully increased our membership. Its intuitive conditional logic and automatic spreadsheet organization made complex forms simple for both our team to create and our members to complete—all on a truly functional free plan. Cons I could not connect our PayPal account because it had to be a PayPal business account. Our account is a nonprofit account, and I couldn't change it, so I wasn't able to integrate payment in the form. Our customers are still having to pay their membership fee in a two-step process as they were before we used Jotform. While I liked the conditional logic and found it fairly simple to set up myself, it would have been better if AI could have helped me out with setting up more of those conditions. I would tell it what I needed it to do, it would tell me the condition was set, but then I would preview the form, the condition did not work, so I had to do them manually. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Zeffy](https://www.capterra.com/p/220131/Zeffy/)[Tally](https://www.capterra.com/p/10032029/Tally/)[Typeform](https://www.capterra.com/p/137289/Typeform/)[AidaForm](https://www.capterra.com/p/187765/AidaForm/) Reason for choosing Jotform Because it offered the specific combination of advanced features we needed, like custom branding and conditional logic, within a truly functional free plan that outperformed other major competitors. While I wish that Jotform allowed more submissions on the free plan, they really outrank their competitors, many of whom only allow 5-10 submissions. It also stood out because it was the easiest site to build the application on, it was easy to customize it and make it our own, and the conditional logic that could hide/show questions was a big help. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) I did not actually use Mailchimp before. I had to select an option here to be able to submit the form. We relied on good old fashioned paper and the U.S. Postal Service. Membership was down, and people did not want to fill out and mail a paper form and pay by check. Review Source Response from Jotform April 1, 2026 Hi Mikayla, Thanks for your 5-star review. It's great to hear how Jotform has helped your nonprofit move from a manual mail-in process to a more efficient, digital solution. Regarding payment integrations, you may use the standard PayPal account to accept payments. You can check out this guide: https://www.jotform.com/help/391-how-to-integrate-paypal-personal-with-jotform/. We also have other payment integrations that you may use. For more information, you can check out this guide: https://www.jotform.com/help/323-mastering-payment-form-integrations-with-jotform/. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. MS Mathew S. Director of Sales and Marketing Education Management Used the software for: 1-2 years ### "Simple, Reliable, and Gets the Job Done Without the Fuss" April 21, 2026 5.0 Overall, my experience with Jotform has been really FANTASTIC. It’s one of those tools you start using and don’t have to think too much about. Things just work. I was able to create forms quickly, make changes easily, and get what I needed without going back and forth too much. What I liked is that it doesn’t feel heavy or complicated. It just quietly does its job—collecting data, organizing responses, and making things easier when working with others. Of course, there are a few small bumps here and there, but nothing that really stands out as a problem. Overall, it’s been a smooth and dependable experience—something you can rely on without overthinking it. Pros What I liked most about Jotform is how naturally it fits into your workflow without making things feel complicated. From a value for money point of view, it feels fair—you’re getting a solid set of features without constantly feeling pushed to upgrade. The ease of use is honestly what stood out first. You can just get in and start building forms without needing to overthink anything. When it comes to data collection, it’s smooth and dependable. Whether it’s simple forms or something a bit more detailed, it just works. I also liked the freedom in form customization—you’re not boxed in, you can shape things the way you want. The customer support has been helpful too. It gives you that sense that if something goes wrong, you won’t be left figuring it out on your own. For project collaboration, it makes it easy to share and work with others without confusion. Everyone stays on the same page, which is important. And I liked how you can include images and videos in forms—it makes them feel a bit more engaging and less boring. Cons If I’m being completely honest, there are a few things about Jotform that didn’t feel as smooth. At times, it can feel a bit too much—like there are so many options that you don’t always know where to click next. The basics are easy, but once you go a little deeper, it can get slightly confusing. The pricing can also catch you off guard. You start using it comfortably, and then suddenly you hit a limit on submissions or features, which can be a bit frustrating. I also felt that while customization is good, it’s not always as flexible as you expect for more specific needs—you sometimes have to adjust your way of working instead. And when forms get a bit heavy with logic or too many fields, things can slow down a little, which breaks the flow. Nothing major, honestly—but just those small moments where you wish it was a bit simpler or more seamless. Review Source Response from Jotform April 28, 2026 Hi Mathew, Thanks for your 5-star review. We're glad to hear that Jotform fits naturally into your workflow and makes form building simple and intuitive. It's great to know that features like customization, collaboration, and multimedia elements are helping you create more engaging forms and that our support team has been there when needed. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. MJ Mystical J. CEO Civic & Social Organization Used the software for: 2+ years ### "Greatest Jot" April 23, 2026 5.0 Very fantastic overall worth all your time because one the jot form is complete just sit back and data collection will work for you also add a member with project collaboration Pros Ease of use, value for money, customer support fantastic also form customization is great with image and video management Cons Absolutely sounds like ima robot but there’s literally NO cons working with jot form is PRO ONLY BENEFICIAL Review Source Response from Jotform April 25, 2026 Hi Mystical, Thanks for your kind review and for taking the time to share your experience with our platform. It's great to hear that you're finding it easy to use and that it's delivering strong value for your needs. We're also glad your interactions with our Support Team have been positive and that the customization options for your forms, including managing images and videos, have been working well for you. Your feedback means a lot and helps us continue focusing on what matters most to you. If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We’ll be happy to help. Rowan M. Owner Construction Used the software for: 1-2 years ### "Great Free Tier - Professional Looking Forms" May 23, 2026 5.0 Overall I am very happy for a free tier user. I will definitely use it again for future projects. I've been able to use it without having to Google how to do anything, which is a good sign of an intuitive product. Pros The free tier of Jotform has plenty of features to handle simple projects. The form builder is easy to use and intuitive, I was able to customize it to get what I wanted. It was simple to embed into my existing website (hosted with GitHub Pages) and looks very clean. The Jotform branding, included on the free tier, is only at the bottom of the form and not at all intrusive. Cons The feature to have users take a photo as part of their submission seems to result in really low quality images. But the same component gets much better quality images when they select an existing photo off their device. It's frustrating because having the ability to open the camera on the form is a nice touch. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing Jotform Jotform has a better form builder and looks better/cleaner embedded into an existing website. Review Source Response from Jotform May 26, 2026 Hi Rowan, Thanks for your 5-star review. We're delighted to hear that the free tier provided the features you needed for your project and that the form builder was intuitive and easy to customize. We would like to investigate on the issue you have encountered. You can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. VR Verified Reviewer Office Manager Sports Used the software for: Less than 6 months ### "Easy to use, great value for money" February 18, 2026 4.0 Overall, I'm thrilled that I was able to go from paper applications to an online platform that tracks applicants. Pros The user interface is superior to similar platforms and I love how easy it is to make continuous changes to the live form created. Cons No UNDO button when editing / creating form! It's extremely easy to delete or alter aspects of the form by mistake, but there is no option to undo any action. Alternatives considered [Formstack Forms](https://www.capterra.com/p/118892/Formstack/)[123FormBuilder](https://www.capterra.com/p/122770/123ContactForm/)[Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/)[Typeform](https://www.capterra.com/p/137289/Typeform/)[Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/) Reason for choosing Jotform Ability to receive up to 100 submissions per month using the free plan; Also preferred the user interface when it comes to creating and editing forms. Review Source Response from Jotform March 2, 2026 Hi, Thanks for leaving a positive review. We're happy that you like our platform and its intuitive user interface. It's great to know the flexibility helps you keep things running smoothly without interruption. About the undo button, you can simply press Ctrl+Z on your keyboard to undo the changes. It is also possible to restore the form in its old state through the Revision History: https://www.jotform.com/help/294-how-to-view-form-revision-history/. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help. Adenrewaju O. CEO Real Estate Used the software for: 2+ years ### "Good review for Jotform" March 25, 2026 5.0 It's been good actually. I have grown to depend on Jotform for data collection, which has been critical to our improvement activities. Pros Easy to use, with nice reporting, exporting. It also integrates directly with my Hubspot CRM, which makes things easier. Fast response from Customer Support team too. They are actually helpful, even though i'm on a free account. Cons Sometimes i get security issues that trigger IP Suspension. In this period, me and my users can't access our onboarding form, and it affects our workflow. Thankfully, customer support team responds fast. Alternatives considered [Typeform](https://www.capterra.com/p/137289/Typeform/) Reason for choosing Jotform it had more forms in the free tier. Cheaper for me. Review Source Response from Jotform April 5, 2026 Hi Adenrewaju, Thanks for your review and for sharing how our platform is working for you and that the Support Team was able to quickly help resolve your issue. If you come across issues again, just let us know by creating a Help Center thread from our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. EE Elizabeth E. Small Business Owner Events Services Used the software for: 2+ years ### "An essential small business tool!" February 18, 2026 5.0 I’ve been using Jotform ever since starting my business and it has been essential to my success. I love how easy it is to use. I send out all my contracts using Jotform and it’s not only efficient for me to clone my forms and send them out, but it is very simple for my clients to use as well! Pros I love the value for my money. I can use Jotform for several different aspects of my business including contracts, questionnaires, customer order forms, and info sheets. Cons I don’t really have anything I don’t like other than it could maybe be a little more visually attractive. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) Docusign was way hard to use and I constantly had clients reporting problems to me Review Source Response from Jotform February 28, 2026 Hi Elizabeth, Thanks for your positive review. We're glad to hear our platform delivers strong value for your business and supports so many different needs, from contracts and questionnaires to customer order forms and sheets. It's great that one platform can cover such a wide range of uses while staying cost-effective. Your feedback means a lot to us. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help. BM Bonnie M. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Great for Nonprofit Use!" February 20, 2026 5.0 We've been using it for years and it does a great job. Integrated easily with our website and has been a valuable tool for us. Pros For a small nonprofit with a big reach, it's been perfect for our needs. We use it for various contact forms, our adoption application, and for collecting customer data at events. For anyone at least slightly tech savvy it's easy to learn and use. Cons For some reason, the confirmation emails that go out to our customers/applicants often goes to spam. It's the only issue we have and we don't have that issue with our email address normally. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) It's been a while but I just know I was unsatisfied with Wix Forms and its ability to meet our needs. It likely also cost more than I felt justifiable for a sub-par application. Review Source Response from Jotform April 5, 2026 Hi Bonnie, Thanks for your thoughtful review and for sharing how our platform supports your organization's outreach and data collection. If you're still experiencing an issue with autoresponder emails going to spam, I recommend you switch the sender email to your own domain using SMTP, which helps emails align with your email provider's authentication rules and reduces spam filtering. You can also whitelist our sender domains and IPs with your email provider. These steps typically make a noticeable difference. You can review the full guide here: https://www.jotform.com/help/244-how-to-setup-smtp-for-a-form/ and https://www.jotform.com/help/145-whitelisting-jotform-ip-addresses-and-domains/. If you have any questions or suggestions, you can create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll be happy to help. JB Josh B. Director of IT and Production Religious Institutions Used the software for: 2+ years ### "A great form and so much more" February 23, 2026 5.0 We've been using Jotform for about 4 years now and it has made summer camp registrations seemless for parents filling out the form. It makes reviewing registrations simple also on the backend. With integrations we can move data around without much effort. Pros Jotform has both the power for complex forms, but also the ability to make it look good to both sides of the data-from those filling things out to those reviewing the data later. The cost is also in the sweet spot making it a great value. Cons Without the enterprise level you can't have multiple users. I'd love an option to allow 1-3 more named users on our account without having to jump to the enterprise level of the product. Review Source Response from Jotform April 5, 2026 Hi Josh, Thanks for your thoughtful review and for sharing your experience with our platform. For standard plans, you can use form collaboration so others can edit a form in real time without being added as named users, which works well for teams building or updating forms together. You can also share access to submissions by using shareable submission links, sending notification emails to multiple recipients, or sharing data through tables so others can review responses without logging in. These options are commonly used to manage light collaboration while keeping everything under one account. You can learn more here: https://www.jotform.com/help/419-understanding-form-collaboration and https://www.jotform.com/features/share-forms-submissions/. If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. Dana P. CVOM Veterinary Used the software for: 1-2 years ### "Easy to use, mobile-friendly forms" April 22, 2026 5.0 Our hospital loves jotform. We use this for a variety of different forms that our hospital has and utilize it the most when clients are not physically in the lobby or we utilize the mobile friendly versions on our tablets when our CSRs are inundated. Pros Jotform is super easy to use and gets right to the point! Easy to create forms that anyone of any age can use. Forms can be customized almost entirely. The forms are all mobile friendly as well as desktop friendly. Cons I wish there were more customization options (able to change colors/fonts of certain things easier). We sometimes run into an issue where it makes our clients create an account- but this doesn't always happen. Review Source Response from Jotform April 25, 2026 Hi Dana, Thanks for using Jotform. It's great to hear that your experience has been smooth and that your forms work well on both mobile and desktop. You can customize your forms using the Form Designer, which offers a wide range of options right in the UI to update colors and fonts. If you want more control, the Custom CSS section lets you style every element of your form. You can access the Form Designer by following this guide: https://www.jotform.com/help/935-how-to-access-advanced-designer/. If you have any questions or suggestions, you can start a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll be happy to help. AJ G. IT Systems Administrator Food Production Used the software for: 2+ years ### "Best form tool for integrations and data collection. " January 23, 2026 5.0 High quality form tool with a huge network of support. 9 times out of 10 you'll be able to create exactly what you want. I used it heavily integrated into Salesforce and received nothing but praise from all end users. Pros Where to even start! Jotform has come a long ways since they started. The amount of integrations they offer is impressive. It is incredibly easy to use and learn. Their customer support and knowledge base is top notch. I have always found exactly the answer I needed. The form customization is very simple, but very versatile. Using their preloaded options or fully customizing everything with css. All while being surprisingly affordable. I can't recommend this tool enough. Cons Zero complaints at all. With their powerful integrations, there really isn't an application this isn't useful for. Switched from [Formstack Forms](https://www.capterra.com/p/118892/Formstack/) Structure and price. Their native integration to Salesforce was a bit clunky and not as user friendly as Jotform. Review Source Response from Jotform January 30, 2026 Hi AJ, Thanks for your 5-star review. We're so happy to hear Jotform has been such a reliable and versatile tool for you. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. AL Amy L. Sport coach Sports Used the software for: 2+ years ### "Check it out, you'll be so glad you did! Major time saver!" May 4, 2026 5.0 My experience with Jotform has been very positive. I highly recommend giving it a try; what have you got to lose? Pros Jotform has helped me simplify how I collect and organize intake data from new and existing clients. I've been able to create camp/ clinic registration forms to embed in emails and websites, and can easily view data on my phone or computer with ease. Spreadsheet integration makes my life so much easier. I'm not super tech savvy, but have even easily setup payment widgets and other tools. Thanks Jotform! Cons Nothing, I have been very happy with everything Jotform has to offer. They're constantly updating and adding new tools. Customer service is always a click away. Review Source Response from Jotform May 6, 2026 Hi Amy, Thanks for your thoughtful feedback and for sharing how our platform fits into your work. It's great to hear that collecting and organizing intake information has become more manageable for you, especially when it comes to registrations, viewing submissions across devices, and connecting everything with spreadsheets. We also appreciate you highlighting how approachable the tools feel, even when setting up payments and other advanced features. If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help. DM Destiny M. Marketing Director Music Used the software for: 2+ years ### "2026 JotForm Gold User Review" February 24, 2026 5.0 I've used it for years and it's been fantastic all around, great support, great integrations. It's made things much easier year in and year out by being able to clone forms and not start from scratch each time. Pros The ease of use and overall functionality and form customization is better than any other forms platform I've used. Cons That you are only able to have different users in one account by signing up for Enterprise which is a significantly higher rate than any of the other plans offered for single users. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Claris Connect](https://www.capterra.com/p/246748/Claris-Connect/) Reason for choosing Jotform Pricing and functionality are unmatched. Review Source Response from Jotform March 29, 2026 Hi Destiny, Thanks for your positive review. We're thrilled to hear that the ease of use, overall functionality, and customization options have made a real difference for you and helped you get better results from your forms. Your support means a lot to us. Feel free to reach out if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. DG Debbie G. cake artist Arts and Crafts Used the software for: 2+ years ### "Professional Order Forms" March 31, 2026 5.0 I'm really glad I found such an easy to use and professional service. It has helped me streamline my ordering process . I trust this site to collect my customers data and deliver it right away. Pros Jotform has made my once difficult ordering system a breeze. I have a professional and reliable order form platform that is safe and easy to use. All my form data is in one place , allowing me to refer to previous orders easily and remotely. Cons Honestly, I have no issues with the site. In several years I have only had one minor issue but It was user error and customer service walked me through it right away. Review Source Response from Jotform April 4, 2026 Hi Debbie, Thanks for your kind review and for sharing your long term experience using our platform. It's great to hear that your ordering process feels simple and reliable now, and that having all your form data in one place has made it easy to manage and reference past orders from anywhere. We also appreciate you highlighting your positive interaction with our support team and how quickly things were clarified. If you ever have questions or ideas you'd like to share, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help. KP Kiana P. Finance Director Arts and Crafts Used the software for: 2+ years ### "I Love Jotform!!!" April 20, 2026 5.0 Excellent overall experience. I would highly recommend to other businesses. The software is easy to use, great for project collaboration, and they provide excellent customer support. Pros Easy integration with other app platforms, excellent customer support, lots of form customization options, and excellent data collection capabilities! Cons Jotform is a excellent software - no complaints! I couldn't imagine using anything else. Highly recommend. Great value for the price. Review Source Response from Jotform April 25, 2026 Hi Kiana, Thanks for your thoughtful review and for taking the time to share your experience. It's great to hear the integrations, customization options, data collection, and support have all worked smoothly for you, and it really means a lot that you feel confident recommending the platform and see strong value in what it offers. Knowing it fits your needs so well is truly appreciated. If you ever have questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help. 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