# Jotform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Jotform the right Electronic Data Capture solution for you? Explore 2891 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158456/JotForm-4-0/reviews --- Jotform 4.7 (2891) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 12th, 2026 # Reviews of Jotform Ease of use 4.7 Customer Service 4.5 ## Pros and Cons in Reviews JM Jamilla M PhotographerPhotography, 2 - 10 employeesUsed the software for: More than 2 years. “The drag and drop builder, wide range of templates, and features like payment integration and e signatures make it a powerful tool.“ March 31, 2026 Evita G Database ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “You have to double click into the form and if you are copying and pasting from a long paragraph you can take sections at a time and if dont copy the entire section some of the sentences end up out of place. When I have any account issues it seems like it takes a very long time to hear back from customer service. When you put in a customer service ticket, you don't hear back for a week in some cases.“ August 18, 2025 BL Ben L DirectorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “It connects easily with tools like Google Sheets, CRMs, and payment processors, which makes it useful for automating tasks and keeping data organized.“ April 22, 2026 AP Amanda P HR DirectorHuman Resources, 51 - 200 employeesUsed the software for: More than 2 years. “One of the main drawbacks I found with Jotform was that some of the more advanced features and customisation options can feel limited unless you move onto higher priced plans.“ May 21, 2026 ML Mikayla L Board MemberNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “We were struggling with outdated mail-in membership applications until we found this platform, which was the only truly free program that could handle every complex requirement we had. Since making the switch, our membership has actually increased because the digital process is so much faster and more accessible for everyone.“ March 27, 2026 PG Patricia G Customer Service LeadHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Those higher submission rates are high to the small business and the offline option is not very reliable with some complex widgets or slow connections.“ March 14, 2026 Eddy D CoFounderMarketing and Advertising, 2 - 10 employeesUsed the software for: 6-12 months. “It works well for businesses, organizations, and individuals who need a reliable way to collect information online. While pricing and some advanced setup options can be a downside, the platform delivers a lot of value and is a strong choice for form building and automation.“ March 24, 2026 Ashley B Office ManagerInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “I find the design customization options somewhat limited. While some of the presets are appealing, they don't always integrate seamlessly with the forms.“ April 7, 2026 ## Showing most helpful reviews Showing 1-25 of 2891 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jennifer N. Talent Acquisition Information Technology and Services Used the software for: 6-12 months ### "Easy-to-use platform for collecting and organizing applicant data" April 9, 2026 5.0 Overall, my experience with Jotform has been very positive. It has made it easy to create structured internship and recruiting application workflows and helped us centralize candidate information in a consistent way while our organization continues to grow. The platform is intuitive, flexible, and quick to implement, which allowed us to improve our intake process without needing a full ATS in place yet. It’s been a practical and scalable solution for building an early-stage talent pipeline and supporting more organized internal processes Pros What I like most about Jotform is how easy it is to quickly build structured application forms for internships and recruiting workflows without needing technical support. The drag-and-drop builder makes customization simple, and conditional logic allows us to tailor forms for different candidate groups. It has helped us centralize applicant information and create an organized pipeline before implementing a full ATS, which saves time and improves visibility across the team. Cons As our usage grows, managing larger numbers of forms and keeping reporting centralized across workflows can take some additional organization. Some integrations and automation features also require a bit of setup time initially. However, these are minor compared to the flexibility and efficiency the platform provides overall. Review Source Response from Jotform April 14, 2026 Hi Jennifer, Thanks for your 5-star review. It's great to know that features like the drag-and-drop builder and conditional logic are helping you customize forms for different candidate groups. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. TE Teresa E. Lawyer Law Practice Used the software for: 2+ years ### "Jotform- Better than the competition" April 15, 2026 5.0 I have a good overall experience using jotform. I did try to create accounts with some jotforms competitors but for the cost value/ease of use and ability to design the questionnaire how I want, and store a certain number of responses, Jotform is the winner. Pros I like the ease of setting up a questionnaire which I use for my law firm to collect info for clients. The form can be edited easily and I can design the questions using tables or write in responses etc. Cons I deleted a question and it still seems to show up when people answer the questionnaire. When I go back into edit the form, the form appears correct, but when I receive responses, the deleted question is there? Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Jotform ease of use, ability to build the forms, storage Switched from [Cognito Forms](https://www.capterra.com/p/138990/Cognito-Forms/) ease of use, ability to build the forms, storage Review Source Response from Jotform May 3, 2026 Hi Teresa, Thanks for your sharing your experience and for explaining how you're using questionnaires to collect detailed client information. It's great to hear the form setup and design options are working well for you. Regarding the deleted question still appearing in notifications, you can resolve this by editing the email notification in your form and then deleting the question. We have a guide here about editing email notifications: https://www.jotform.com/help/430-How-to-Edit-the-Email-Template-for-Notifications-and-Autoresponders. Or you can recreate the email notifications by deleting them and then adding a new one. If you have any questions or suggestions, you can create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll be happy to help. SR Sandra R. Founder Marketing and Advertising Used the software for: 2+ years ### "Long time Jotform User" September 11, 2025 3.0 Overall, I have had a postive experience, and use Jotform daily. It takes form management to an efficient and easy to use part of gathering important information. Pros The ability for form customization is highly important to me, as well as ease of use. The price point is quite good, especially if you have a large number of forms. Customer support continues to improve and get faster. Cons Not being able to have multiple people access Jotform admin is a significant drawback. It limits organizations and creates a bottleneck in team flow, as only one person has the ability to edit and revise forms, unless you use a work around. The Enterprise level is significantly more expensive, which would be the solution to this, however it's priced out of range for most teams. Support can be complex, as on occasion they do not read through the full request or read what has been attempted to solve an issue. Alternatives considered [Fluent Forms](https://www.capterra.com/p/184304/WP-Fluent-Form/)[Ninja Forms](https://www.capterra.com/p/204315/Ninja-Forms/) Reason for choosing Jotform I use Jotform in addition to these products Review Source Response from Jotform September 14, 2025 Hi Sandra, Thanks for your positive review. We're glad to hear our platform helps you build, customize and manage your forms easily. It's also encouraging to hear our Support Team is improving, as we're always doing our best to help. Regarding multi-user access, it is currently available through our Enterprise plan. Check this out: https://www.jotform.com/enterprise/multiple-users/. For the standard plans, you can use the collaboration feature to give other users access to your form with edit permission. Check this out: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits. If you have any questions, you can reach out to us through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. ML Mikayla L. Board Member Non-Profit Organization Management Used the software for: Less than 6 months ### "A Great Solution for Growing Nonprofits" March 27, 2026 5.0 Jotform has been a total game-changer for our nonprofit. We were struggling with outdated mail-in membership applications until we found this platform, which was the only truly free program that could handle every complex requirement we had. Since making the switch, our membership has actually increased because the digital process is so much faster and more accessible for everyone. The setup was incredibly intuitive for me as the creator; I especially love the conditional logic that hides unnecessary questions, making the forms feel much less daunting for our applicants. We were also able to use our own logo and custom colors to ensure everything looks modern and matches our website perfectly. Between the professional design and the fact that it automatically organizes all our data into a spreadsheet, Jotform has saved us countless hours of manual work. It’s the perfect, budget-friendly solution for any organization looking to scale! Pros Jotform provided our nonprofit with a professional, custom-branded digital solution that replaced our manual mail-in process and successfully increased our membership. Its intuitive conditional logic and automatic spreadsheet organization made complex forms simple for both our team to create and our members to complete—all on a truly functional free plan. Cons I could not connect our PayPal account because it had to be a PayPal business account. Our account is a nonprofit account, and I couldn't change it, so I wasn't able to integrate payment in the form. Our customers are still having to pay their membership fee in a two-step process as they were before we used Jotform. While I liked the conditional logic and found it fairly simple to set up myself, it would have been better if AI could have helped me out with setting up more of those conditions. I would tell it what I needed it to do, it would tell me the condition was set, but then I would preview the form, the condition did not work, so I had to do them manually. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Zeffy](https://www.capterra.com/p/220131/Zeffy/)[Tally](https://www.capterra.com/p/10032029/Tally/)[Typeform](https://www.capterra.com/p/137289/Typeform/)[AidaForm](https://www.capterra.com/p/187765/AidaForm/) Reason for choosing Jotform Because it offered the specific combination of advanced features we needed, like custom branding and conditional logic, within a truly functional free plan that outperformed other major competitors. While I wish that Jotform allowed more submissions on the free plan, they really outrank their competitors, many of whom only allow 5-10 submissions. It also stood out because it was the easiest site to build the application on, it was easy to customize it and make it our own, and the conditional logic that could hide/show questions was a big help. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) I did not actually use Mailchimp before. I had to select an option here to be able to submit the form. We relied on good old fashioned paper and the U.S. Postal Service. Membership was down, and people did not want to fill out and mail a paper form and pay by check. Review Source Response from Jotform April 1, 2026 Hi Mikayla, Thanks for your 5-star review. It's great to hear how Jotform has helped your nonprofit move from a manual mail-in process to a more efficient, digital solution. Regarding payment integrations, you may use the standard PayPal account to accept payments. You can check out this guide: https://www.jotform.com/help/391-how-to-integrate-paypal-personal-with-jotform/. We also have other payment integrations that you may use. For more information, you can check out this guide: https://www.jotform.com/help/323-mastering-payment-form-integrations-with-jotform/. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. VM Venkata M. Founding Member Education Management Used the software for: 6-12 months ### "One of the best form builders I've used" April 14, 2026 5.0 My overall experience with Jotform has been really positive. I started using it to collect responses for a few internal projects and ended up adopting it more broadly. The interactive widgets like ranking and rating scales make forms feel less tedious for people filling them out, which genuinely improves response quality. Setup is fast, the interface doesn't overwhelm you, and it just gets out of your way and lets you build. Would recommend it to anyone who needs to build forms quickly without a steep learning curve. Pros Honestly, what won me over with Jotform is how interactive the forms can be. The ranking widget is way better than any alternative I used. The drag-and-drop builder is super intuitive and I was able to get forms up and running without any help. The number of templates available is impressive and the third-party integrations just work. Overall it's made data collection a lot more fun and efficient for me. Cons The main thing I'd flag is that the free plan fills up quicker than you'd expect if you're running multiple forms. It would be nice to have slightly more generous submission limits before needing to upgrade. Occasionally the builder feels a tiny bit sluggish on very complex forms, but honestly it's a minor thing and hasn't really gotten in my way. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Very boring and monotonous forms at Google. Only advantage is it's free. Interactive widgets are absent and that makes candidate experience bad. Review Source Response from Jotform April 17, 2026 Hi Venkata, Thanks for your detailed feedback and for sharing both what you enjoy and where you see room for improvement. It’s great to hear that the interactive elements, ease of building, and integrations have made collecting information more engaging and efficient for you. Your note about the free plan limits is appreciated, and as usage grows across multiple forms, upgrading can help ensure everything continues running smoothly. Choosing a yearly plan can also provide better overall value, and you may want to check our exclusive deals and seasonal promotions at https://www.jotform.com/discounts/. For complex forms feeling a bit sluggish, breaking them into pages or sections can often help. If you have any questions or if you're still experiencing an issue, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help. SN Stanley N. Assistant Manager Maritime Used the software for: 2+ years ### "Opportunity for Digitization " April 23, 2026 4.0 It is a useful tool for digitalising our workflow. Easy to use. Many tools to assist management in monitoring and tracking the ticketing process. Pros The flexibility of integrating with multiple platforms and apps. Creating forms are simple and straightforward Cons Limited Form abilities and workflow, especially endorsement. Not able to fill a form and send it for endorsement, have to go through a JotForm user. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing Jotform There are more integration tools and simple to use. Review Source Response from Jotform April 25, 2026 Hi Stanley, Thanks for your thoughtful feedback. It's great to know you're enjoying the flexibility of connecting with other platforms and that building forms feels clear and straightforward on our platform. There are options like approval workflows that allow submissions to be reviewed and approved through email, even by people who don't have an account. This can help streamline endorsements without requiring everyone involved to be a user. You may find this guide helpful when exploring that setup: https://www.jotform.com/help/1414-how-to-set-up-an-approval-element-in-jotform-workflows/. If you'd like to share more details about your endorsement process, we'd be glad to look into it more closely and suggest the best approach for your use case. If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help. KC Kelsey C. Corporate Card Administrator Accounting Used the software for: 1-2 years ### "Jotform is a gamechanger!" May 20, 2026 5.0 I have enjoyed using this for both personal and professional projects, wrangling family members and coworkers alike :) Pros Jotform is super easy to set-up, customize, distribute, utilize, and grab analytics from. It has made lots of projects and deliverables successful for me. Cons If anything, I would like to be able to customize like backgrounds/graphics/change fonts and such to match either our company overall or a specific project. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing Jotform Jotform was much easier to utilize and better document management aspects Review Source Response from Jotform May 30, 2026 Hi Kelsey, Thanks for your 5-star review. We're so glad to hear that you've found our platform easy to use. It's great that it contributes to the success of your projects. Customizing your forms is easy using our Form Designer. We have a guide here: https://www.jotform.com/help/935-how-to-access-advanced-designer/. If you have questions, you can reach out to us through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. HJ Heather J. Production Manager Graphic Designer Newspapers Used the software for: 2+ years ### "Love JOTFORM! Useful for so many things." April 22, 2026 5.0 Super easy to contact and they have a quick turnaround time. You can quickly chat with a representative and they are there to answer right away. Pros Free! We can upgrade when we need to and then stop when we aren't using it! It's easy to grab all the info we need and we can save and export the information gathered in multiple formats. We use this to gather senior info for our newspaper. Easy to share with students. Cons I can't think of any drawbacks! Jotform is really easy to use and we haven't found any issues with the things we are using it for. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Jotform was easier to share and use and I like how we can download the information also. Review Source Response from Jotform April 25, 2026 Hi Heather, Thanks for your thoughtful review and for sharing how our platform fits into your workflow. Knowing it's been easy to use and reliable for your needs means a lot to us. If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help. TT TR T. Director of Operations Religious Institutions Used the software for: 1-2 years ### "THE JOT....Best click ever! " April 20, 2026 5.0 I'm glad I was led to the JotForm during a google search a few years ago. It was the "Best click ever!" Pros I choose Jotform over Google and Microsoft any day of the week! The time, the features, the simplicity for those not tech savvy is outstanding. Cons Being a very small start-up business, I would like more financial options for me and my team. Nevertheless, it's outstanding. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Feasibility and notifications. Ability to grade tests as well. Review Source Response from Jotform April 25, 2026 Hi TR, Thanks for using Jotform. We're delighted to hear that the combination of time savings, feature depth, and simplicity works so well, especially for people who aren't very technical. Knowing it helps you get things done efficiently and confidently really means a lot to us. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help. EG Ed G. Camp Director Non-Profit Organization Management Used the software for: 1-2 years ### "Jotform is the Best Camp Registration site. " May 4, 2026 5.0 We have had an incredible experience with Jotform. Being a non-profit Kids Camp there are no better options. Too many issues using other registration methods and too expensive. Pros Jotform is a great platform for small camps like ours because of its ease of use and its affordability. We are able to do all our registration online. Cons It would be helpful for more payment integration and platforms for an even better experience. Thank you for the recent file conversation option to excel. It make things even easier. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Jotform was easier and better. We had all the information we needed. Review Source Response from Jotform May 13, 2026 Hi Ed, Thanks for your 5-star review. We're glad to hear that our platform is a great fit for your online registration. If you're looking for payment integrations, you can check them all here: https://www.jotform.com/integrations/category/payment-processing. If you have a specific payment processor you would like to use, let us know by contacting us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. AB Andrea B. Director of Operations Sports Used the software for: 1-2 years ### "Streamlining Membership & Elevating the Member Experience!" March 31, 2026 5.0 Our overall experience with Jotform has been extremely positive. It has become an essential part of how we run and manage our club operations. The platform is user-friendly, reliable, and has significantly improved our efficiency as a small business. Most importantly, Jotform has allowed us to create a smooth, professional experience for both our current members and prospective members, which is a top priority for our club. Pros We love how this platform helps us streamline the entire customer experience for our club membership. We use it for membership applications, event registrations, league sign-ups, and more. The workflows tied to each form have been especially valuable. As a small business, they allow us to stay on top of every inquiry, remain organized, and ensure nothing falls through the cracks. Most importantly, it helps us deliver a seamless, high-quality experience for both our current members and prospective members. Cons The biggest drawback is the limited design flexibility for creating a fully branded, high-end look, along with a slight learning curve for more advanced workflows. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) I wanted a more streamlined platform and Google Forms just wasn't cutting it anymore. Review Source Response from Jotform April 11, 2026 Hi Andrea, Thanks for your detailed feedback and for sharing how our platform supports your membership and event processes. It's great to hear that your forms and workflows help you stay organized, manage inquiries effectively, and deliver a smooth experience for both current and prospective members. About customization, our Form Designer allows you to customize your form design using its many design options that can help elevate the overall look of your form. You can explore those options here: https://www.jotform.com/help/935-how-to-access-advanced-designer/. If you'd like to share more details about the specific design or workflow steps you are aiming for, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help. EE Elizabeth E. Small Business Owner Events Services Used the software for: 2+ years ### "An essential small business tool!" February 18, 2026 5.0 I’ve been using Jotform ever since starting my business and it has been essential to my success. I love how easy it is to use. I send out all my contracts using Jotform and it’s not only efficient for me to clone my forms and send them out, but it is very simple for my clients to use as well! Pros I love the value for my money. I can use Jotform for several different aspects of my business including contracts, questionnaires, customer order forms, and info sheets. Cons I don’t really have anything I don’t like other than it could maybe be a little more visually attractive. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) Docusign was way hard to use and I constantly had clients reporting problems to me Review Source Response from Jotform February 28, 2026 Hi Elizabeth, Thanks for your positive review. We're glad to hear our platform delivers strong value for your business and supports so many different needs, from contracts and questionnaires to customer order forms and sheets. It's great that one platform can cover such a wide range of uses while staying cost-effective. Your feedback means a lot to us. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help. AJ G. IT Systems Administrator Food Production Used the software for: 2+ years ### "Best form tool for integrations and data collection. " January 23, 2026 5.0 High quality form tool with a huge network of support. 9 times out of 10 you'll be able to create exactly what you want. I used it heavily integrated into Salesforce and received nothing but praise from all end users. Pros Where to even start! Jotform has come a long ways since they started. The amount of integrations they offer is impressive. It is incredibly easy to use and learn. Their customer support and knowledge base is top notch. I have always found exactly the answer I needed. The form customization is very simple, but very versatile. Using their preloaded options or fully customizing everything with css. All while being surprisingly affordable. I can't recommend this tool enough. Cons Zero complaints at all. With their powerful integrations, there really isn't an application this isn't useful for. Switched from [Formstack Forms](https://www.capterra.com/p/118892/Formstack/) Structure and price. Their native integration to Salesforce was a bit clunky and not as user friendly as Jotform. Review Source Response from Jotform January 30, 2026 Hi AJ, Thanks for your 5-star review. We're so happy to hear Jotform has been such a reliable and versatile tool for you. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. CW Candance W. Secretary Non-Profit Organization Management Used the software for: 2+ years ### "Jotform Easy To Use" April 14, 2026 5.0 Jotform is a great tool to use for creating and managing online forms with ease and efficiency. Its user-friendly interface makes it simple for anyone to build professional-looking forms without technical experience. With a wide range of templates and customization options, users can quickly design forms that meet their specific needs. Jotform also offers reliable integrations, allowing seamless data collection and organization. The platform’s automation features help save time by streamlining workflows and notifications. Overall, Jotform provides a dependable and flexible solution for individuals and businesses looking to simplify form creation and improve their data management processes. Pros Jotform is an easy-to-use platform that simplifies creating and managing online forms for any purpose. Its intuitive drag-and-drop interface allows users of all skill levels to design professional forms without needing coding experience. With a wide variety of templates and customization options, users can quickly build forms tailored to their needs. Jotform also offers seamless integrations with popular tools, making data collection and organization efficient. The platform’s user-friendly dashboard helps streamline workflows, track submissions, and analyze responses. Overall, Jotform provides a convenient, reliable solution for individuals and organizations looking to create forms quickly and effectively with minimal effort Cons Jotform would benefit from expanded AI features to enhance user efficiency and form intelligence. Advanced AI could assist in automatically generating forms based on simple prompts, improving question logic, and suggesting optimized layouts for better response rates. AI-powered analytics could provide deeper insights, identify trends, and recommend actions based on collected data. Smart autofill and predictive text could streamline submissions for users. Additionally, AI chatbots integrated into forms could guide respondents in real time. Enhanced automation, such as intelligent workflows and response categorization, would further simplify processes, making Jotform an even more powerful and innovative tool for modern data collection needs. Review Source Response from Jotform April 19, 2026 Hi Candance, Thanks for your 5-star review. We're delighted to hear that you find our platform easy to use and effective for creating and managing forms. It's great to know that the drag-and-drop interface, wide range of templates, and customization options have helped you build forms that fit your needs without requiring coding experience. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. NW Nicole W. CEO Food & Beverages Used the software for: 1-2 years ### "Chicken Scratch Bakery Jotform Creative Experience" April 20, 2026 5.0 Overall, I've been happy with the platform. As I noted earlier...it was easy to create the form I wanted with the options that I wanted. Customers have found the form to be user friendly but have noted that the picture verification/authentication block can sometimes prove challenging for them. Pros I found the platform was easy to use both from a creative standpoint, as well as a submission standpoint. I was able to create a form that captured the customer information I needed without difficulty. Cons I don't like that, upon saiving a new item or editing an existing item, the form returns me to the top of the list. Additionally, I wish the form would allow some customers to select online payment through a payment gateway while giving other customers the option to submit without payment... currently, if I set up the payment gateway, everyone has to pay prior to submission. I don't like that. I've also found that customers who have certain email providers (ie Comcast) do not receive a confirming email. Perhaps it's my perception, and while I know the information from the form can be exported to an EXCEL spreadsheet, I wish there was the capability to have an easy to read printout of orders I need for a particular day. Review Source Response from Jotform April 25, 2026 Hi Nicole, Thanks for your detailed feedback and for sharing your experience working with our platform. For your payment setup, you can allow some respondents to submit without paying by using conditional logic to show or hide the payment field based on specific answers. When the payment field is hidden, the form can be submitted without requiring payment. We have a guide here: https://www.jotform.com/help/316-How-to-Show-or-Hide-Fields-Base-on-User-s-Answer. Regarding confirmation emails not reaching some respondents, deliverability can vary depending on the recipient's email provider. You can ask users to check the emails in their spam folder and then mark those emails as not spam so similar emails in the future will go straight to their inbox. For all your other concerns, we kindly ask you to submit them from our Contact Us page: https://www.jotform.com/contact/. We'll take a closer look and help you get them resolved. MJ Mystical J. CEO Civic & Social Organization Used the software for: 2+ years ### "Greatest Jot" April 23, 2026 5.0 Very fantastic overall worth all your time because one the jot form is complete just sit back and data collection will work for you also add a member with project collaboration Pros Ease of use, value for money, customer support fantastic also form customization is great with image and video management Cons Absolutely sounds like ima robot but there’s literally NO cons working with jot form is PRO ONLY BENEFICIAL Review Source Response from Jotform April 25, 2026 Hi Mystical, Thanks for your kind review and for taking the time to share your experience with our platform. It's great to hear that you're finding it easy to use and that it's delivering strong value for your needs. We're also glad your interactions with our Support Team have been positive and that the customization options for your forms, including managing images and videos, have been working well for you. Your feedback means a lot and helps us continue focusing on what matters most to you. If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We’ll be happy to help. AP Amanda P. HR Director Human Resources Used the software for: 2+ years ### "Efficient and user friendly form building with room to grow" May 21, 2026 4.0 My overall experience with Jotform was very positive. It made building and managing online forms simple and efficient, even for more complex workflows. The interface was easy to navigate, and it reduced the time needed to collect and organise information. The range of templates and customisation options meant I could quickly adapt forms for different purposes without starting from scratch. Integrations with other tools also helped streamline processes and reduce manual work. There were a few limitations around advanced customisation and some features being restricted by pricing tiers, but overall it was a reliable and practical tool that improved productivity and made data collection much smoother. Pros What I liked most about Jotform was how easy and intuitive it was to use while still offering a lot of flexibility. Creating forms was quick, even for more detailed processes, and the drag and drop builder made everything straightforward without needing technical knowledge. I also found the automation features and integrations really useful for improving efficiency and reducing manual admin work. Overall, it made collecting and managing information much more organised and user friendly. Cons One of the main drawbacks I found with Jotform was that some of the more advanced features and customisation options can feel limited unless you move onto higher priced plans. At times, forms with a lot of conditional logic or integrations could also feel slightly clunky to manage. There were occasional formatting inconsistencies across devices as well, which sometimes required additional checking before sharing forms externally. Review Source Response from Jotform May 24, 2026 Hi Amanda, Thanks for your thoughtful review and for sharing such a balanced perspective on your experience with our platform. For complex conditional setups, breaking logic into smaller sections and testing incrementally can make forms easier to manage. For formatting differences across devices, use the Form Designer to customize your forms and then preview them on different devices to ensure consistency. Check out our User Guide at https://www.jotform.com/help/ for tips and tutorials of all the features. If you have any questions or suggestions, you can create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll be happy to help. Cathy L. Founder, CEO Marketing and Advertising Used the software for: 2+ years ### "Great functionality and value" February 19, 2026 4.0 We've used Jotform for 5+ years with our clients, setting up accounts for them, and using a paid account ourselves. We've used many different platforms for surveys over the years and Jotform is consistently our favourite. They love how professional the surveys look and appreciate being able to "see behind the curtain" on results as they come in. It's easy to share the forms with clients, too. Pros It's very easy to create detailed surveys with a variety of question types. The logic routing is easy to set up and helps us simplify longer surveys. The report generating option is great for quick summaries and it's easy to share the survey through links and website embeds. Our smaller clients get great use of the free version but the pricing tiers are pretty reasonable. Cons There are limited design/branding options so we don't always have brand consistency for our clients. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[SurveyLegend](https://www.capterra.com/p/156752/SurveyLegend/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Jotform Functionality, web-based, clean interface. Review Source Response from Jotform April 5, 2026 Hi Cathy, Thanks for your detailed feedback and for sharing how our platform fits into your survey workflows. It's wonderful to hear that creating complex surveys, setting up conditions, and generating reports have been smooth for you and that both free and paid plans are working well for your clients. If there are specific styling elements or branding controls you're looking for, sharing those details would help us better understand your needs and explore possible options. Just to clarify, designing your classic form has no limitation, especially with using the Form Designer. This allows you to design your form using the many design options available in the UI or inject your custom CSS codes to customize elements even further. Guide: https://www.jotform.com/help/300-form-designer-tutorial-lets-create-fantastic-forms/. If you'd like to go deeper or have questions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help. DM Destiny M. Marketing Director Music Used the software for: 2+ years ### "2026 JotForm Gold User Review" February 24, 2026 5.0 I've used it for years and it's been fantastic all around, great support, great integrations. It's made things much easier year in and year out by being able to clone forms and not start from scratch each time. Pros The ease of use and overall functionality and form customization is better than any other forms platform I've used. Cons That you are only able to have different users in one account by signing up for Enterprise which is a significantly higher rate than any of the other plans offered for single users. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Claris Connect](https://www.capterra.com/p/246748/Claris-Connect/) Reason for choosing Jotform Pricing and functionality are unmatched. Review Source Response from Jotform March 29, 2026 Hi Destiny, Thanks for your positive review. We're thrilled to hear that the ease of use, overall functionality, and customization options have made a real difference for you and helped you get better results from your forms. Your support means a lot to us. Feel free to reach out if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. KP Kiana P. Finance Director Arts and Crafts Used the software for: 2+ years ### "I Love Jotform!!!" April 20, 2026 5.0 Excellent overall experience. I would highly recommend to other businesses. The software is easy to use, great for project collaboration, and they provide excellent customer support. Pros Easy integration with other app platforms, excellent customer support, lots of form customization options, and excellent data collection capabilities! Cons Jotform is a excellent software - no complaints! I couldn't imagine using anything else. Highly recommend. Great value for the price. Review Source Response from Jotform April 25, 2026 Hi Kiana, Thanks for your thoughtful review and for taking the time to share your experience. It's great to hear the integrations, customization options, data collection, and support have all worked smoothly for you, and it really means a lot that you feel confident recommending the platform and see strong value in what it offers. Knowing it fits your needs so well is truly appreciated. If you ever have questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help. LZ Liz Z. Renal agent Leisure, Travel & Tourism Used the software for: 2+ years ### "Very Positive easy to use." April 22, 2026 5.0 Very Positive. The form give me all the information I need to get the lease completed. I can also go back to see how many other people asked for the same day. Pros Good record keeping tool. Very easy for the people that go to our website to fill out the form. It give me all the information I need to get them booked. Cons Would like to attach to a digital signature format. It is a lot more work for me to take the information and put it in another platform. Review Source Response from Jotform April 25, 2026 Hi Liz, Thanks for your detailed feedback and for sharing how our platform fits into your booking process. We understand how important it is to keep everything in one place, especially when a digital signature is part of your workflow. You might want to look into Jotform Sign, which allows you to collect legally binding digital signatures directly without needing to move data to another platform. It can be connected to your existing forms so the information flows straight into a signable document, helping reduce manual steps. You can learn more about how it works here: https://www.jotform.com/sign/. If you'd like guidance on setting this up for your specific use case, our User Guide at https://www.jotform.com/help/ also has step-by-step resources you can explore. If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help. TW Tabatha W. Supervising Nurse Health, Wellness and Fitness Used the software for: 2+ years ### "Jotform easy use and functionality" April 2, 2026 5.0 My overall experience with Jotform has been very positive. It’s a reliable and user-friendly tool that makes creating and managing forms simple and efficient. While there are a few limitations with pricing and advanced features, it delivers strong functionality and saves a lot of time for everyday use. Pros What I liked most about Jotform is how easy it is to use, even with little to no technical experience. The drag and drop form builder makes creating professional-looking forms quick and intuitive, and the wide range of templates and integrations saves a lot of time. It’s also very flexible, allowing customization to fit different needs without feeling complicated. Cons What I liked least about Jotform is that some of the more advanced features and higher submission limits are locked behind paid plans, which can feel restrictive. Also, occasional lag in the form builder and limited customization in certain areas can be a bit frustrating. Review Source Response from Jotform April 11, 2026 Hi Tabatha, Thanks for your 5-star review. We're glad to hear that you find our platform intuitive. We greatly appreciate your compliments. If you have any questions, you can reach out to us through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. PG Patricia G. Customer Service Lead Hospitality Used the software for: 2+ years ### "Driving our guest feedback loop in the hospitality industry." March 14, 2026 5.0 Being a Customer Service Lead, I must be able to record guest information and service orders in the shortest time possible and not using a glitchy interface. This is a tool that I utilise in order to operate our online feedback forms and check-in surveys which have greatly decreased manual data input in our front desk team. Pros The drag-and-drop designer is highly intuitive and it is simple to design sleek and branded forms that could appear stunning on the mobile phone of any guest during their stay. Cons Those higher submission rates are high to the small business and the offline option is not very reliable with some complex widgets or slow connections. Review Source Response from Jotform March 29, 2026 Hi Patricia, Thanks for leaving a positive review. We're delighted to hear that the drag-and-drop designer felt intuitive for you and that you were able to create polished, branded forms that look great on mobile devices. Knowing the forms display well for your guests during their stay really highlights the value of a smooth mobile experience. Feel free to reach out if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. MR Marleny R. Programs and Operations Assistant Arts and Crafts Used the software for: 6-12 months ### "Great for Small Companies to Sell Directly to Customers" September 21, 2025 4.0 I think overall once I learned how to use it, it’s actually pretty easy to use. I think it’s great that we’re able to offer lower costs due to having less fees. Pros It’s very customizable and the cost is lower than most sales platform. Once you learn how to make forms, you can clone previously created forms. Cons There is learning curve if you’ve never created forms before. Your company may need a little training to allow everyone to use it properly. Review Source Response from Jotform October 5, 2025 Hi Marleny, Thanks for your positive review. We're delighted to hear our platform offers strong value and flexibility, with features like cloning that make form creation even more efficient once you're familiar with the process. Your support means a lot to us. Let us know if you have questions from our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. Let us know if you have questions or suggestions through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. VR Verified Reviewer Real Estate Salesperson Real Estate Used the software for: 2+ years ### "Easy customizable fillable forms" February 15, 2026 4.0 I like it very much. I use at I would say monthly. I use it as a screening tool.And as you get to know , you tool for my client. I would say , overall , I like the platform very much. Pros The ease of being able to send someone in questionnaire and allowing them to access it digitally. I also favored the custom ability of it. Cons How to prefer if it was easier to send for others to fill it out. Sometimes it will not allow the receiver to open it without a password. It's easily rectified, just by clicking a button and changing the way I'm sending it.But it typically resets back to that , and I don't always think to check it before I send to the receiver. Review Source Response from Jotform March 2, 2026 Hi, Thanks for your nice review. We're glad to hear our platform makes it easy for you to send digital questionnaires and that the customization options help you tailor them to your needs. Your feedback means a lot to us. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.