# UPshow Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is UPshow the right Digital Signage solution for you? Explore 165 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/158167/UPshow/reviews --- UPshow 4.7 (165) [View alternatives](https://www.capterra.com/p/158167/UPshow/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of UPshow Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Dennis M Head of Software EngineeringInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It has specific features that facilitate the implementation, management, and maintenance of digital screen systems in our commercial environments.“ March 19, 2025 EH Erika H HR GeneralistHospital & Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “I only manage the employee displays, our Marketing Manager handles the customer facing tvs and when we chat it seems like we can't ever do what we initially want.“ September 19, 2023 Kim R Information Security ArchitectTelecommunications, 10,001+ employeesUsed the software for: More than 2 years. “The intuitive interface, numerous pre-designed templates, and video performance tracking features make it a versatile tool.“ September 24, 2024 MW Marissa W Sales & Marketing DirectorHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “There are certain features that I'm not 100% comfortable using in the dashboard and when I've reached out to customer support in the past, it hasn't always been helpful.“ September 21, 2023 Kim R Information Security ArchitectTelecommunications, 10,001+ employeesUsed the software for: More than 2 years. “It offers a diverse range of video creation options, including presentations, tutorials, and animations.“ September 24, 2024 NL Nicole L OwnerHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “Unless you have a dedicated person who is continually updating Upshow, the information becomes stagnant quickly.“ October 4, 2023 Kim R Information Security ArchitectTelecommunications, 10,001+ employeesUsed the software for: More than 2 years. “Upshow helps me create more dynamic and visually appealing presentations.“ September 24, 2024 JM Jennifer M Marketing & Communications SpecialistHospital & Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “Confusing to have so many ways to add playlists and hard to change them if not in master.“ August 23, 2022 ## Showing most helpful reviews Showing 1-25 of 165 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brian S. Dierctor of Entertainment & Digital Media Food & Beverages Used the software for: 1-2 years ### "Valuable business tool!" August 23, 2018 5.0 We are increasing our average check by engaging our customers with visual entertainment. Pros I utilize the platform for a variety of visual content. It engages our guests and lends to longer stays and increased revenue. Cons We are currently working to get the trivia aspect to allow "Trivia Night" competitions. It's taking longer than expected. Review Source Johnnie H. President Consumer Electronics Used the software for: 2+ years ### "Upshow Buffalo " December 15, 2019 5.0 Great growth Pros Ease of content addition Use other ppls content to add to your library Cons Not able to use Facebook or post reviews Review Source PD Patricia D. Public Relations Coordinator II Individual & Family Services Used the software for: Less than 6 months ### "Several weeks in on one device..." August 29, 2022 3.0 The customer service has been good. When I have an issue, I get a pretty prompt response. Overall I'm satisfied with the product in that it mostly fills my needs. I'm definitely still going through some growing pains so I'm not sure how I'll feel about things in a few months. Pros I like that you can integrate videos, stills, and background music. You can set an expiration date on graphics so I've used this to promote events and then have the graphic expire after the event has happened. You can create playlists and organize in a number of manners which is nice and you can easily integrate videos from YouTube. Cons The preview function doesn't work for me which is a big deal as I'm remote. Videos embedded from YouTube do not show subtitles. In a waiting room setting where volume can be an issue, this is problematic. The integration with social media is confusing. It only pulls from Instagram (and maybe Twitter), doesn't happen in real-time, and can be clunky. I've also found the admin user interface to be challenging to navigate but that could just be me! Reason for choosing UPshow Upshow seemed to be working with some big-name companies and that gave us confidence in the product. Review Source VR Verified Reviewer National Marketing Manager Entertainment Used the software for: 1-2 years ### "UPshow is such a fun addition in our bars! " January 18, 2018 4.0 It adds to our brand and the customer experience. Pros I love how interactive it is. Our customers absolutely love seeing themselves on our tvs and it really adds to their experience. It's so easy to use from an administrative standpoint. I can quickly add spotlights to our our locations without taking too much time out of my day. Cons We've had a few issues with the software not working correctly. Typically the device gets replaced right away so it's not a big deal. I haven't been able to fully use the connected commerce tool yet because of the way our social media accounts are set up, but I'm looking forward to using that tool. Review Source Kent T. Assistant Manager Used the software for: 6-12 months ### "It is easy to use and enhance upshow" July 19, 2018 4.0 Pros The ease of use, and the ability to use how you want. I can update as needed and change pictures and or change or take out pictures people post that are not following our guidelines. Cons If there a problem, I have had no customer support. I have contacted customer support thru chart and or email, and have never received a response back. My local rep has been helpful. Review Source Response from UPshow July 20, 2018 Kent, thank you for taking the time to post your review. I'm glad you've found the platform easy to use and as we add new features, we're focused on making sure simplicity is always a key characteristic. This feedback regarding customer support is helpful, and I'm going to investigate the logs to understand how the mark was missed with our support team and will remedy. Thanks for being a great partner! Mark M. Digital Marketing Specialist Hospitality Used the software for: 6-12 months ### "UPshow is a great product with a great team behind it! " July 23, 2018 5.0 Pros UPshow is very simple to use. Within a few minutes, we were bringing great content to our bar guests. I love that I can schedule Marketing Screens so that they expire after the event has run. I wish all of our systems were this seamless. Cons This is a double edge sword, but while I love how easy UPshow is to use, there are times that I would like to curate how frequently (and which of) my screens appear. Review Source Response from UPshow July 24, 2018 Thanks Mark for your review and feedback! I'm glad the platform is simple for you to use and take control of the TVs at your bar. Your comment around additional controls really resonates with us, and it's something we will work into the next version of the Control Panel. Scott R. Franchise Owner Recreational Facilities and Services Used the software for: Less than 6 months ### "Boycott this service" December 4, 2020 1.0 They failed to deliver on any tenet of their agreement with me and insisted on charging me for it, including suggesting they had to charge me a cancelation fee. The technical support is abysmal and the restrictions on the tagging system provide no value for business owners whatsoever. I am considering legal action against this company. Whatever you do, DO NOT engage with UPShow for any business -- ever. Pros I cannot provide any positive feedback on this software Cons \- Product was not delivered on time - Product was not configured properly, marketing a different business - Support did not adjust my configuration correctly - Responses for action were never followed up on, and no communication to me as the service buyer - Tagging service did not work properly - After bringing to UpShow's attention and asking for cancellation, notified they would charge me a buyout fee. Review Source E.J. L. Marketing Manager Sports Used the software for: Less than 6 months ### "UPshow - Mistwood Golf Club" December 4, 2019 5.0 Very fun and great overall! Pros We love the interactiveness for the guest and user. Cons Not necessarily "quick" posting duration. Was told ~5 minutes, but it's really like 10-15 minutes. It could make the guest lose interest in waiting for their image to be posted. Review Source Response from UPshow December 5, 2019 Thanks E.J. for the review, I'm glad you love the interactivity! Regarding time-to-screen, we're constantly working to improve both the tech and the manual processes to increase speed. VR Verified Reviewer Sales & Events Manager Entertainment Used the software for: 1-2 years ### "Great for advertising options in the bar!" July 19, 2018 4.0 Pros I like the ability to post images to the screens, customize and let visitors feel engaged with our products/ Cons I feel that things don't always work (pausing slides, etc.) even when following the instructions provided. Review Source VR Verified Reviewer customer and friend Music Used the software for: 6-12 months ### "metro" August 23, 2018 5.0 providing my customer with a visual in his bar of his social media and them engaging more with the other patrons. Pros The ease of useage. Our customer loves the manner and level in which it is networked with his social media. Cons Just getting the nerve to start it. over come that hesitancy and it has been great. Review Source KD Kate D. Marketing Automotive Used the software for: 2+ years ### "Amazing Digital Media Company to Work With!" August 25, 2022 5.0 Over the last few years, we have experienced no issues with UPshow. Our \[SENSITIVE CONTENT\], is incredible. She always makes a point to check-in with us regularly, offers her support in updating any old media on our library and is always easy to reach. Our experience with UPshow has been nothing short of awesome. Pros What we like most about this software is the ease of use. Once getting started with UPshow, we had all of our digital media/signage up within minutes. It is easy to use, the scheduling is so convenient for promotions with a timeline, nothing but good things to say about this software. Cons The only thing I have found that could make this software better would be to have an audio integration. For example, we have to use a separate software to play music, playlists, etc. throughout the dealership. It would really take UPshow to the next level if there was an audio box also that could create music playlists, schedule commercials, etc. that sync up with the digital media. Review Source BM Blanca M. Area Marketing and Events Manager Hospitality Used the software for: 2+ years ### "Top notch experience and team " September 28, 2023 5.0 UPshow makes our day-to-day easier by providing a great ice breaker between guests and staff. Our guests will see something on the UPshow screens and inquire about upcoming events or other content. Pros My favorite feature is the Promotion Manager - I always have an event to promote and keep people in the know! Cons I don't dislike anything. If I would make a suggestion I'd add giving the main admin access to add and control user access level so I don't have to always bother the upshow team with management changes. Review Source Response from UPshow October 12, 2023 Thank you for the 10/10 review - we really appreciate your feedback, Blanca. AS Aliza S. Area Marketing Manager Medical Practice Used the software for: 2+ years ### "Smile Doctors Area Marketing" November 8, 2023 5.0 The customer service is amazing. \[sensitive content hidden\] and team are always there for training and guidance for both myself and my teams. Pros The ease of use, content creation and customization Cons Just wish more of my teams had TVs they could put Upshow on! Review Source Response from UPshow January 11, 2024 Hello Aliza. Thank you for your 10/10 review - we really value your feedback! IA Islam A. DM Hospitality Used the software for: 6-12 months ### "It makes our business more effective " March 9, 2024 5.0 Pros The way how it works and designed made out business better Cons Easy of Deployment Customers support Easy to use Saving time Review Source GC Greta C. Marketing Director Hospital & Health Care Used the software for: 2+ years ### "Hospital Review of UpShow" October 4, 2023 4.0 Great! Easy to work with and is a great product. Pros It's easy to use and a great way to disseminate information across the entire hospital. Provides something for the patients to watch while waiting for their appointment. Cons I wish we had more access to some of the channels. At our hospital people tend to turn it off UpShow and to regular tv. Not sure if there is a good way to include regular tv within our ads playing too. Review Source Response from UPshow October 12, 2023 Hi Greta, thanks so much for the review! I'm glad you are finding UPshow so easy to use. We love to hear the positive feedback. SS Shannon S. VP Growth Medical Practice Used the software for: 6-12 months ### "UP Show review " January 10, 2024 5.0 Customer service is great and the software is easy to implement and use. Pros I like that with UP show I can customize exactly what I want our patients to see. Using Canva makes it easy and user friendly. Cons My only issue with UPshow is that it is continuously gets kicked off our wifi nextwork and my IT has to reinstall. Review Source Response from UPshow January 11, 2024 We really value your feedback. Thank you for taking the time to submit! JW Joshua W. Owner Music Used the software for: 6-12 months ### "Music School Announcements and Social Media Interaction" October 4, 2023 5.0 Pros We love having Upshow in our Lobby! It is really easy to use once you understand it. It syncs with Canva perfectly! We love showing off our students to all of our students. Cons The social media engagement part could be easier to use. Review Source Response from UPshow October 12, 2023 Hi Joshua. Thank you - we really appreciate your review. It's great to hear UPshow's Canva Integration helps you easily showcase your content to your students. MT Mark T. Food and Beverage Dir. , Executive. Chef Food & Beverages Used the software for: 6-12 months ### "Up show increases your guest experience and sells your product" June 19, 2019 5.0 The social media expect with UP Show has been very rewarding while I did not see it at first. Our guest will put a picture up and sit eat and drink till it comes up on the screen, in our case every 3 slides. Pros The best feature with up show unlike 3 others that we have tried is that the platform is stable and does not fade out or needs to be rebooted every couple of days. Adding new slides to up show is easy and anyone can do it. Cons We would like to see more shells, rather then go to another service Reason for choosing UPshow We choose UP Show because it combined the best of all the other company's in one Review Source Response from UPshow June 24, 2019 Thanks Mark for your review and feedback. Stability is crucial and we pride ourselves in UPshow's up-time and measures in place to ensure a seamless experience for your customers. SM Steven M. Owner Hospitality Used the software for: 2+ years ### "engaging with guests" January 16, 2020 5.0 My experience with Upshow has been great. I find it a great option for my television use. Pros giving the guests a opportunity to share their photos and do the advertising for me . The software is super easy to use. I use it everyday to change graphics and messages for the day and to look what my guests have added. Cons Loading images to the web site is not that easy. Not all my graphics for my store come in the sizes that the web site offers. Reason for choosing UPshow Having a random show over advertisement felt like a wasted opportunity Review Source Response from UPshow January 17, 2020 Steven, thanks so much for the review! MM Michael M. Marketing Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "You Wont Regret it" August 24, 2022 5.0 Upshow is a MUST in order to distribute quality and vital information to staff and customers! Pros Remote access, high speed updates & functions. Cons Sometimes the software would glitch but through messaging with support, they fixed these issues ASAP. Review Source NK Niko K. CEO Restaurants Used the software for: 2+ years ### "Upshow is Amazing for any Business! " October 30, 2023 5.0 Pros Great features and functionality! Love how we can stream! Cons Nothing bad to say! They are constantly improving and adding new features! Review Source Response from UPshow November 14, 2023 Thanks for your 10/10 review Niko. It's great to hear about your positive experience with UPshow! LS Lindsey S. Dental Assistant Medical Practice Used the software for: Less than 6 months ### "Patient Education" August 30, 2022 5.0 Honestly, I did not know what Upshow was until my OM told me about it. I told her we need to look into getting Upshow for patient education, and just keeping out patient informed at our office. I have great feedback form patients about the Upshow. Pros The ease of creating and setting the whole thing up was very easy. When I want to make a slide from scratch, canvas is amazing at helping me put together a beautiful slide. Cons Truly, everything that I have used so far is great. If I had a complaint it would just be about the app. Maybe I am not fulling understanding how it works. Everything else is great. Review Source SH Samantha H. Franchosee Health, Wellness and Fitness Used the software for: 1-2 years ### "UpShow is a game changer!" December 11, 2019 5.0 Our overall experience has been very positive. UpShow is an easy stream for us to highlight our members, promotions, ads, etc. Pros It is user friendly and the function of it is so versatile. Our members love it and it has allowed us to open added streams of revenue within our business. Cons I generally approve of everything. The only thing that bothers me sometimes is the wait time when trying to live chat with support. Review Source Response from UPshow December 12, 2019 Thanks Samantha for the review, it's great to hear that UPshow is loved by your members AND it's added new revenue streams to your business! SK Steve K. Food Service Director Food & Beverages Used the software for: 1-2 years ### "UPshow" August 29, 2022 4.0 Pros The ease of starting up a new product. From ordering to installing, the process was great. Customer support is always ready to assist in a timely manner. Cons Some content in UPshow did not make it through school district firewall. Didn't know this until after scheduling content. Review Source KK Kurt K. General Manager Food & Beverages Used the software for: Less than 6 months ### "Solid Product" August 23, 2022 4.0 I love the excitement it has generated with our Team. When it was installed, the Company set up a couple of small slides before we were taught how to add slides. Just this generated friendly competition with our Team Members. By adding more content, our Team has become more engaged! Pros This is a great way to share information with our Team. It is excellent at tracking sales, generating competitions, introducing new Team Members and celebrating successes! Cons I wish we had more instruction on how to use the product as well as what we can show. Review Source Similar Products Featured