# Kustomer Pricing 2026 | Capterra

> Learn more about Kustomer pricing plans including starting price, free versions and trials.

Source: https://www.capterra.com/p/158128/Kustomer/pricing

---

# Pricing for Kustomer

[4.6 (79)](https://www.capterra.com/p/158128/Kustomer/reviews/)

Write a Review!

## [Kustomer](https://www.capterra.com/p/158128/Kustomer/) has **2** pricing plans

-   No free trial
-   No free version

**Credit Card Required:** Not provided by vendor

**Discount:** By Seat, By Plan Frequency, Custom

### Enterprise

$89

**Pricing Model:** Per User

**Payment Frequency:** Per Month

Enterprise plan includes:

-   Multi-Channel Communication
-   Voice Provider Integration
-   Proactive Service
-   Actionable Integrations
-   Business Process Automation

### Ultimate

$139

**Pricing Model:** Per User

**Payment Frequency:** Per Month

Ultimate plan includes:

-   Workflow & automation options
-   Data storage
-   Agent productivity
-   Knowledge base
-   Notifications

## Popular alternatives to [Kustomer](https://www.capterra.com/p/158128/Kustomer/)

Looking to learn more about Customer Service software similar to Kustomer? Check out these popular alternatives that are closest in terms of key features, functionality, and benefits.

by QualityUnit

[4.7 (1760)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price:$15/month

[LEARN MORE](https://www.capterra.com/p/102188/LiveAgent/)

by Zendesk

[4.4 (4077)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting Price:$39/month

[LEARN MORE](https://www.capterra.com/p/164283/Zendesk/)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

by Tidio

[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

Starting Price:No pricing found

[LEARN MORE](https://www.capterra.com/p/144040/Tidio-Chat/)

by Intercom

[4.5 (1132)](https://www.capterra.com/p/134347/Intercom/reviews/)

Starting Price:$39/month

[LEARN MORE](https://www.capterra.com/p/134347/Intercom/)

by Zoho

[4.5 (2212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting Price:$20/month

[LEARN MORE](https://www.capterra.com/p/169505/Zoho-Desk/)

[View all alternatives](https://www.capterra.com/p/158128/Kustomer/alternatives/)

## What do others say about [Kustomer](https://www.capterra.com/p/158128/Kustomer/) pricing?

Pricing RatingN/A

Value For Money[4.4(79)](https://www.capterra.com/p/158128/Kustomer/reviews/)

Pros

Cons

[Read All 79 Reviews](https://www.capterra.com/p/158128/Kustomer/reviews/)

Read Full Reviews Below

Shannen D.

Owner

Food Production, 1-10 employees

Used the software for: Less than 6 months

**

Overall Rating

5.0

**

Ease of Use

5.0

Customer Service

5.0

Features

5.0

Value for Money

5.0

Likelihood to Recommend

100%

10/10

Reviewer Source

Source: Capterra

January 14, 2025

"Kustomer review"

**Overall:** Overall experience with kustomer was ok wait time was a little longer then anticipated

**Pros:** Very user friendly app customer service agents are knowledgeable and friendly

**Cons:** Couldnt get thru except fir live chat system wasnt connecting properly

Verified Reviewer

SVP of Engineering

Hospital & Health Care, 51-200 employees

Used the software for: 2+ years

**

Overall Rating

4.0

**

Ease of Use

4.0

Features

4.0

Value for Money

5.0

Likelihood to Recommend

80%

8/10

Reviewer Source

Source: Capterra

January 1, 2025

"HIPAA Compliant CRM Platform with Bells and Whistles "

**Pros:** HIPAA compliant CRM platform with a reasonable price point. Decent API integrations.

**Cons:** Certain parts of the API product are difficult to program around. Seems somewhat stagnant in terms of API updates. Web interface can act strange as well as search functionality - directing you to the wrong pages at times.

**Switched From:** [Intercom](https://www.capterra.com/p/134347/Intercom/)

**Reasons for Switching to Kustomer:** Intercom is extremely hard to run analytics against and has terrible support for customer merge functionalities. Generally our team had a difficult time being efficient on Intercoms platform.

[Read All 79 Reviews](https://www.capterra.com/p/158128/Kustomer/reviews/)

## How should I be thinking about software pricing?

[

Be an Informed Buyer: Understanding the True Cost of Business Software

It's not just you-budgeting for business software is complicated. We're here to break it down.

](https://www.capterra.com/resources/business-software-cost/)