# Kustomer Pricing 2026 | Capterra > Learn more about Kustomer pricing plans including starting price, free versions and trials. Source: https://www.capterra.com/p/158128/Kustomer/pricing --- # Pricing for Kustomer [4.6 (79)](https://www.capterra.com/p/158128/Kustomer/reviews/) Write a Review! ## [Kustomer](https://www.capterra.com/p/158128/Kustomer/) has **2** pricing plans - No free trial - No free version **Credit Card Required:** Not provided by vendor **Discount:** By Seat, By Plan Frequency, Custom ### Enterprise $89 **Pricing Model:** Per User **Payment Frequency:** Per Month Enterprise plan includes: - Multi-Channel Communication - Voice Provider Integration - Proactive Service - Actionable Integrations - Business Process Automation ### Ultimate $139 **Pricing Model:** Per User **Payment Frequency:** Per Month Ultimate plan includes: - Workflow & automation options - Data storage - Agent productivity - Knowledge base - Notifications ## Popular alternatives to [Kustomer](https://www.capterra.com/p/158128/Kustomer/) Looking to learn more about Customer Service software similar to Kustomer? Check out these popular alternatives that are closest in terms of key features, functionality, and benefits. by CyberSentriq [4.7 (1753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price:$15/month [LEARN MORE](https://www.capterra.com/p/102188/LiveAgent/) by Zendesk [4.4 (4071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price:$39/month [LEARN MORE](https://www.capterra.com/p/164283/Zendesk/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) by Tidio [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting Price:No pricing found [LEARN MORE](https://www.capterra.com/p/144040/Tidio-Chat/) by Intercom [4.5 (1131)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting Price:$39/month [LEARN MORE](https://www.capterra.com/p/134347/Intercom/) by Zoho [4.5 (2211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting Price:$20/month [LEARN MORE](https://www.capterra.com/p/169505/Zoho-Desk/) [View all alternatives](https://www.capterra.com/p/158128/Kustomer/alternatives/) ## What do others say about [Kustomer](https://www.capterra.com/p/158128/Kustomer/) pricing? Pricing RatingN/A Value For Money[4.4(79)](https://www.capterra.com/p/158128/Kustomer/reviews/) Pros Cons [Read All 79 Reviews](https://www.capterra.com/p/158128/Kustomer/reviews/) Read Full Reviews Below Verified Reviewer SVP of Engineering Hospital & Health Care, 51-200 employees Used the software for: 2+ years ** Overall Rating 4.0 ** Ease of Use 4.0 Features 4.0 Value for Money 5.0 Likelihood to Recommend 80% 8/10 Reviewer Source Source: Capterra January 1, 2025 "HIPAA Compliant CRM Platform with Bells and Whistles " **Pros:** HIPAA compliant CRM platform with a reasonable price point. Decent API integrations. **Cons:** Certain parts of the API product are difficult to program around. Seems somewhat stagnant in terms of API updates. Web interface can act strange as well as search functionality - directing you to the wrong pages at times. **Switched From:** [Intercom](https://www.capterra.com/p/134347/Intercom/) **Reasons for Switching to Kustomer:** Intercom is extremely hard to run analytics against and has terrible support for customer merge functionalities. Generally our team had a difficult time being efficient on Intercoms platform. Jannice Gwen A. Subject Matter Expert Automotive, 501-1,000 employees Used the software for: 1-2 years ** Overall Rating 5.0 ** Ease of Use 5.0 Customer Service 5.0 Features 5.0 Value for Money 5.0 Likelihood to Recommend 90% 9/10 Reviewer Source Source: Capterra May 12, 2024 "Kustomer is very helpful as it is linked to our tools" **Pros:** We always use Kustomer as it is really helpful for us agents as it is our way to leave internal notes for every interactions which can be seen as well by the next agent who will assist the customer. Also, Kustomer tool is linked to one of our main tools and so it is easy for us to locate the accounts of our guests. Kustomer has a lot of features where in we can see our previous chats, listen to previous calls, or check the emails sent to the customers which can help us provide a good customer support experience. **Cons:** I think one of the things that I dislike about using Kustomer is that sometimes whenever we are being rated by our customers for a 5 star rating through UJET, it does not reflect or generate into a smiley and so our total score does not increase. **Switched From:** [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) [Read All 79 Reviews](https://www.capterra.com/p/158128/Kustomer/reviews/) ## How should I be thinking about software pricing? [ Be an Informed Buyer: Understanding the True Cost of Business Software It's not just you-budgeting for business software is complicated. We're here to break it down. ](https://www.capterra.com/resources/business-software-cost/)