# ChurnZero Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ChurnZero Software - reviews, pricing plans, popular comparisons to other Customer Success products and more. Source: https://www.capterra.com/p/157980/ChurnZero --- # ChurnZero Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ChurnZero ## What is ChurnZero? ChurnZero is the platform and partner for customer growth. ChurnZero’s dynamic health and relationship scores, forecasting, reporting, trend tracking, and proprietary Customer Success AI™ tell you exactly what customers want and need, and why. Businesses can deliver hyper-personalized communications and strategic journeys at the touch of a button. Best of all, ChurnZero grows with your business, increasing your customer team’s impact and reach so you can grow more revenue and succeed at scale. Along with product innovation, ChurnZero is known for its partnerships with customers. Your team will get award-winning customer success, training, implementation guidance, and support to help you deliver the best possible customer experience. ## What is ChurnZero used for? [Customer Success](https://www.capterra.com/customer-success-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Overall rating Based on 129 user reviews Reviews sentiment Positive 98% Neutral 1% Negative 1% Starting price $12000 Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... 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Our "Best of" badge program showcases products with the highest ratings... ## ChurnZero alternatives Highest Rated [4.8 (17)](https://www.capterra.com/p/10025816/Customerscore-io/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (1,785)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (462)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/157980/ChurnZero/alternatives/) ## FAQs about ChurnZero Overview ### What problems does ChurnZero solve? ChurnZero helps customer success, account management, sales, and leadership teams solve scattered customer data, weak churn visibility, and manual outreach. It centralizes usage and CRM signals, surfaces health risks and renewal blockers, automates segmented playbooks and alerts, and replaces spreadsheet-driven tracking with proactive customer engagement and clearer forecasting. Answer based on 88 reviews Overview ### Which roles and teams benefit most from ChurnZero? ChurnZero is most used by customer success teams, including managers, directors, and operations leaders, who need visibility into customer health, engagement, and renewal risk. Account managers, implementation teams, and sales leaders use it to coordinate onboarding, track adoption, manage accounts, and improve retention through proactive outreach. Answer based on 129 reviews Overview ### What company size and industries is ChurnZero built for? ChurnZero is built for small digital subscription businesses, with 75% of reviewers from small companies and 35% in computer software. It also serves midsize firms at 18% and enterprises at 7%, with strong use in information technology and services at 15% and marketing and advertising at 13%. Answer based on 129 reviews Features and Usability ### What are the key features of ChurnZero? ChurnZero includes core customer success features like customer segmentation, health scores, usage tracking, and account management, plus differentiators such as Playbooks, Journeys, NPS surveys, and in-app announcements. Reviewers also highlight custom dashboards, alerts, and integrations with Salesforce and other CRM tools for acting on real-time customer data. Answer based on 77 reviews Integrations ### Which third-party tools and platforms does ChurnZero integrate with? ChurnZero integrates with Salesforce Sales Cloud, Pendo, Slack, and Zendesk Suite, with reviewer-confirmed connections for CRM, product usage, team communication, and support workflows. It also supports over 20 integrations, including HubSpot CRM, Jira, Microsoft Teams, Intercom, Google Workspace, and Chargebee. Answer based on 18 reviews Getting Started and Support ### How easy is it to onboard and train a team on ChurnZero? ChurnZero offers in-person training, live online sessions, webinars, videos, and documentation, which helps teams get started. Reviewers say CSMs and support are helpful, and daily users often onboard fairly quickly once setup is done. Admins and teams handling integrations, data, and advanced features usually need more time due to a steeper learning curve. Answer based on 23 reviews Getting Started and Support ### What customer support options does ChurnZero offer, and how do users rate the experience? ChurnZero offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as responsive, hands-on, and helpful during onboarding, implementation, and product questions. Some say the platform can be complex at first, so teams may rely heavily on support and customer success managers. Answer based on 77 reviews User interface ### Is ChurnZero easy to use? ChurnZero offers a generally intuitive interface for customer success work, though setup and some workflows can feel complex at first. Customer success teams like the dashboards, segmentation views, and guided workflows, while some users mention cluttered pages, clunky tab navigation, and awkward email or task editing in daily use. Answer based on 32 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.2 (28) 78.57% of 28 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Task Management 4.5 (26) 69.23% of 26 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Dashboard 4.2 (20) 70.00% of 20 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Customer Engagement 4.7 (19) 89.47% of 19 reviewers that rated this feature as important or highly important Initiate interactions with customers by proactively starting conversations or providing informational content Survey/Poll Management 4.5 (18) 44.44% of 18 reviewers that rated this feature as important or highly important Create and administer polls and surveys Negative Feedback Management 4.5 (17) 64.71% of 17 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback ChurnZero 98 features Define levels of authorization for access to specific files or systems Informs of any account changes and notifications Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases A record of all activities within the system, including user access, changes made, etc. Track visitors'/audience's responses across web pages and other optimized content Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Notifications/alerts for upcoming events or tasks Collects essential call data such as call origin, call destination, call length, and other transaction details An itemized to do list that can be edited as tasks are completed Identify customers at risk of migration and activate strategies to retain them Electronic storage of stakeholder contact information Manage contact details and communication with clients Track all company interactions with current clients Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information The ability to create unique content Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Visualize and analyze customer experience across all touchpoints and channels Store and organize information about customers and previous interactions Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Protect sensitive data for digital privacy Graphical representation of data Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Operate/access software on iPad Devices Form predictions based on past and present data/trends Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies Establish measurable goals and objectives and track their progress over a specific period of time Calculate a company, client account or person's health via a scoring system Track interaction history by documenting conversations for contacts Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Boards that use custom metrics to show how leading performers compare to other individuals/teams Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Identify, track, and respond to negative feedback Calculate NPS of customers Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Track all opportunities for potential sales and convert them into recurring revenue A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Predict future data based on historical data sets Streamlining repetitive tasks and activities through automated and predefined workflows Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Manage and track the renewal process for various services, subscriptions, contracts, or licenses Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor sales and make necessary adjustment in order to increase demand and revenue Set & manage permission levels based on user roles and restrict access to only authorized individuals Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. Pipeline view and tracking lead status Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Allow users to access multiple services after entering their login credentials once Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Track the status and progress of tasks Sample files or documents that could be customized as needed or used as is Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Measure and track time including hours worked and paid time off (PTO) A digital list of items that need to be completed Review data from past periods to reveal recurring tendencies and predict future performance Track and interpret metrics on the usage of company resources Interact with data visualization elements, such as charts and graphs, to drill down into data An extended application or connector that enables users to perform additional services with their current set of tools Analyze lost and won opportunities Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (129) 4.4 Based on 129 reviews ## Pricing Value for money 4.7 (96) [View pricing plan details](https://www.capterra.com/p/157980/ChurnZero/pricing/) Basic $12,000 Per Year Value for money 4.7 (96) 4.7 Based on 96 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (120) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (120) 4.9 Based on 120 reviews ## User reviews Overall rating 4.7 Based on 129 reviews Filter by rating 5(97) 4(30) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent DS Des S. Manager, Customer Success Security and Investigations ### "You have to get ChurnZero for your team!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 14, 2025 ChurnZero has been the most helpful CSM tool throughout my 13 years in customer success. It is incredibly flexible and configurable, allows a more holistic view of my data with stunning dashboards and their support / CSM team is incredible. This has been a game changer for my team! Pros It is incredibly flexible and configurable, allows a more holistic view of my data with stunning dashboards. Collaborative Success Plans has been a game changer as we plan to move towards a more structured process. The built in integration with Gong is also incredibly helpful! Cons It's hard to find something I do not like so I will mention something small - the ability to remove multiple tags (account/contact) at once and to only show the ones applied in the removal overlay. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Owner Photography ### "Churnzero is one of the most fully featured customer success platforms available" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 5, 2024 Pros Churnzero incorporates rich integrations, customer facing guides, and data analytics to really understand how prospects and customers are interacting with my site so I can help push them through workflows and end in a good place. Being able to create in app and interactive guides really helps with automating success. Churnzero was built to include analytics at its core, which is a benefit over competitors who use a data partner. This helps streamline the experience. Cons Chrunzero is expensive and like most products like this it takes quite a long time to implement into an org. On average it can take 6 to 8 weeks before setup is close to finished and at least a few more weeks after that to start getting value out of the product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LR Lydia R. Customer Success Manager Information Technology and Services ### "Custom dashboards are amazing!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 21, 2023 Pros Ease if use, customization of the product through segment and dashboards. You can tailor it to do what works for you. Cons It has a steep learning curve, if you want to maximise it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AI Asif I. VP, Services & Operations Computer Software ### "Data-driven churn fighting! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 4, 2023 Data consolidation - we used to hold much of the data in spreadsheets and other disparate systems. This meant that although we had the data, we had no way of overlaying it to see what it meant - ie the clients who were at risk of churn. This view of all the data points consolidated in the churn score algorithm is allowing us to monitor the health of our clients accurately and in a timely manner. Pros Churn Zero has become the single source of truth for our client data and is therefore used across departments to share crucial information. This rich and customised database can be queried and filtered using the excellent Segments feature which has the power to consolidate and filter the data you have, to answer real-world business questions. The other feature I like is the Churn Scores, and the ability to have several customised algorithms of score calculations, depending on factors such as the type or size of the client. This allows for accurate client health measurement using data points such as usage, communications, and journeys. Cons The Journeys feature is a great concept but in reality, is not very flexible compared to a proper project management tool. I heard this is being improved but today it’s not quite there. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Abhisek P. Associate Director Information Technology and Services ### "A must-have tool for your customer retention and customer marketing initiatives" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 26, 2022 Great experience. Pros Gives clear visibility on customers, their activities, health score and helps in reporting the right metrics through which we can avoid customers from churning. Cons Integration with multiple platforms (Without limit) if made free could help in much bigger way. I understand this may not be ideal case from vendor perspective but if few items could be made free and few chargeable that also could be fine. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Gardyrhyterforde S. Travailler indépendant Computer Networking ### "Meilleur outil de travail efficace " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 5, 2022 Notre interaction avec les équipes de compte et de service de ChurnZero a été extrêmement favorable jusqu'à présent.toutes les personnes énergiques qui veulent et sont prêtes à aider.Avec ChurnZero , nous nous sommes vraiment sentis en mesure d' appréhender le risque pour notre entreprise et de le gérer de manière cohérente et évolutive . Pros J'adore pouvoir concevoir des jeux pour mes clients en fonction de l' état d' avancement de leur parcours d' intégration .Cela réduit considérablement mon fardeau d' essayer de rédiger et d' envoyer manuellement des e- mails aux clients.J'aime aussi les rapports de voyage car ils permettent de voir facilement combien de comptes sont ouverts et s'ils avancent normalement , prennent du retard ou sont bloqués . Cons J'oublie parfois de me connecter à l' application alors que ma journée ne fait que commencer .Cependant, je reçois systématiquement les alertes les plus importantes par e- mail de CZ.De ce fait , même si j'oublie de me connecter à l' application, je suis toujours à jour .Cependant, contrairement à d'autres types de segments, il n'est pas possible d' extraire automatiquement toutes les informations à l' aide de "l'exportation en direct". Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Jim H. Sales Operations Manager Computer Software ### "Efficient customer success and account management platform " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 July 6, 2022 Pros Seamless flow from sales to customer success and account management once deals are closed. Being able to monitor customer data and view high level metrics through the dashboards. Cons Not having the ability to differentiate between active customers and churned customers once we experience customer turnover in the system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VC Vivia C. Ops Manager Marketing and Advertising ### "Good use for very linear functions and businesses" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 May 25, 2022 Pros A good way to see utilization and engagement from a client Cons Not the best when it comes to non-linear businesses. For example, it's good for a business that does say, 4 calls a month and to see engagement. However, when it comes to multiple timelines and "journeys", things get messy and not as easy. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CH Christine H. VP of Customer Success Computer Software ### "ChurnZero has helped us with transparency and efficiency " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 12, 2022 It has been great! The support during the entire lifecycle has been amazing. They communicate frequently but not too much. Our CSM is responsive and helpful. The newsletters are great as well. Pros Import function is extremely easy, the segments are great and can be customized easily. Cons The hierarchy model lack features we need. You can indicate a parent/child relationship but there is not option to make a change across the entire organization. For example, when changing account owners you must reassign each child account in addition to the parent. The second item is you cannot customize dashboards in the professional version. The enterprise version is double the cost. Reasons for choosing ChurnZero Easy of use, fulfilled on our goals, it had automation that was not available in CS . Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AK Angela K. Account Manager Transportation/Trucking/Railroad ### "ChurnZero Daily Use" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 4, 2022 Great way to track client usage and areas to be addressed. Pros Using the custom dashboards has been extremely beneficial and provides an overall view of all assigned clients. Cons For me, creating plays was not and still isn't an easy process. I must use my notes each time to prevent myself from becoming lost. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/157980/ChurnZero/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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