# Delighted Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Delighted the right Customer Satisfaction solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/157973/Delighted/reviews

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Delighted

4.8 (57)

[View alternatives](https://www.capterra.com/p/157973/Delighted/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Reviews of Delighted

Ease of use

4.8

Customer Service

4.9

## Pros and Cons in Reviews

Holly D

HR directorHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: Less than 6 months.

“The surveys are incredibly helpful for small or growing businesses.“

January 31, 2026

Khilah B

OwnerCosmetics, 2 - 10 employeesUsed the software for: 1-2 years.

“The mobile app limits too many features you can find on desktop.“

December 26, 2025

IA

Isaac A

CEOHospitality, 11 - 50 employeesUsed the software for: 6-12 months.

“My employees enjoy using it to further their knowledge on how to help the clients in our office.“

May 20, 2025

MR

Mindy R

Sr. Director - Business SystemsConsumer Electronics, 51 - 200 employeesUsed the software for: 1-2 years.

“There is not much that the team did not like about the software.“

June 7, 2021

NF

Noy F

OwnerConstruction, Self-employedUsed the software for: I used a free trial.

“Love the easy way we can give feedback to others love the website explain all what we needed to know“

July 16, 2025

JG

Joseph G

AdministratorConstruction, Self-employedUsed the software for: Less than 6 months.

“My customers and employees can now air their concerns on products, services, and work related issues on a platform that is both fast and reliable.“

October 20, 2023

## Showing most helpful reviews

Showing 1-25 of 57 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Michael T.  
Revenue Analyst  
Hospitality  
Used the software for: 2+ years

### "The easiest and most efficient product I've had the ability to use."

February 8, 2018

5.0

Easy, user friendly and great analytics are only a few words to describe this product. Also great price for what it allows us to do!

Pros

NPS is inherently and easy thing. You have to ask your customer how likely they would be to refer you to a friend on a scale of 1 to 10. However, simple tasks like this are often horribly over engineered. With Delighted however, they give the option to keep it insanely simple and just upload emails or automate the send process with the use of an API call. Also, I can't get over how great their customer support is. Anytime we've had a question or needed more data, they've been timely in their responses and give meaningful advice on how to improve our processes.

Cons

There's nothing I really don't like about this product. The price is great and the interface is so user friendly. If I have to pick one thing, our senior leadership often asks for the breakdown of people it was sent to so if we are manually uploading a CSV or email addresses and we do not save the CSV outside of Delighted, we have to go back and ask for the contacts we sent it to by month which they pull for us easily and quickly. This is very case specific and we've started moving towards using the API to push NPS sends to eliminate this small task completely!

Review Source

NF

Noy F.  
Owner  
Construction  
Used the software for: I used a free trial

### "Great experience "

July 16, 2025

5.0

Pros

Love the easy way we can give feedback to others love the website explain all what we needed to know

Cons

Maybe they can work on website design to make more friendly user and the website a little bit slow so update the website

Review Source

Simon V.  
Growth Marketeer  
Apparel & Fashion  
Used the software for: 6-12 months

### "Excellent nps survey tool that’s easy to use"

December 19, 2018

4.0

Delighted is a good value for money tool, we switched to it from AskNicely. Setting it up and connecting it to our CRM (Intercom) went well and when you connect it to your own back office through their API and Zapier you can do lots of stuff.

Pros

Great graphical interface, easy navigation and configuration and multi language support.

Cons

Not really a con but I’d love to see a way to embed reviews.

Review Source

Jean-Philippe B.  
User researcher  
Internet  
Used the software for: 2+ years

### "NPS survey made easy"

July 24, 2019

5.0

Pros

I work for a company that's been using the tagline "Just damn simple" because we like to create simple to use software and that's exactly what Delighted has been able when it comes to NPS survey. You can easily survey people via email, SMS, or web. The dashboard is super user-friendly and they have multiple connectors and integration to display the data into other tools or platform. They also keep adding features with time. Plus support and customer service is epic and fast!

Cons

I just wish they had more options to create graphs.

Review Source

Loretta B.  
Customer Experience Manager  
Retail  
Used the software for: 6-12 months

### "Great tool with more features to come"

October 21, 2020

5.0

Love it! The team there was fantastic. We were a small company but they treated us like we were huge.

Pros

Delighted is simple and easy to use survey tool for small companies. The UX is friendly and almost anyone can get in and figure things out. When they were acquired by Qualtrics, Delighted made a few quick improvements that saved me hours and hours of time in analyzing the data.

Cons

It is a simple tool. Before they made some quick upgrades, I had to manually go through and code surveys. They have fixed that and much of that can be automated with tags and keywords.

Review Source

Sarah J.  
Author  
Entertainment  
Used the software for: Less than 6 months

### "I love this app"

October 21, 2023

5.0

I’m really happy with this service

Pros

I like how easy it is for me to collect feedback from my readers

Cons

There is nothing I dislike on this website :)

Review Source

Chad H.  
Vice President, Client Success  
Internet  
Used the software for: 1-2 years

### "Great NPS tool"

December 9, 2019

5.0

I had a positive experience with Delighted and would use it again for a simple NPS type functionality.

Pros

Delighted made it very easy for us to survey our users. I really liked the tight integration with Slack and the ability to integrate our data with Delighted data for improved reporting.

Cons

The reporting is somewhat limited. It does have the ability to tag the data but it's recommended to push the data to another analytics system (which is easy to do) or export it to excel.

Review Source

Christopher S.  
Head of Product  
Food Production  
Used the software for: 6-12 months

### "Great, simple to use NPS collection software"

April 25, 2018

5.0

Pros

They make it dead simple to collect NPS scores from users, with a very simple API and javascript call anywhere in your web app's experience.

Cons

The biggest drawback is that you can only do NPS, and the prompt is very inflexible in terms of style and presentation.

Review Source

Andrea O.  
Customer Support Manager  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Quick Response and Question Answered!"

April 26, 2021

5.0

After three years of dormancy, my company is bringing back net promotion scores and Delighted can help us with this need.

Pros

Many thanks to \[SENSITIVE CONTENT HIDDEN\] who answered my question regarding Alerts and an odd error message. I was able to remove old email addresses of employees who no longer work at my company and updated the correct addresses. Thank you for your prompt reply and cheerful reply. I work as the Manager for my customer support team and I know how important these factors are for customers. Two thumbs up!

Cons

Not super intuitive as to where to find my plan/package information.

Review Source

Becky Jewell L.  
Director of Customer Success  
Internet  
Used the software for: 6-12 months

### "Agile tool for assessing customer feelings"

May 29, 2018

5.0

We get to keep a beat on all of our customers and how the feel about the app, and make improvements to our app correspondingly. Customer listening is one of the most important and valuable actions that any company can take.

Pros

I like that it integrates with Slack and you can solicit reviews from within your app or via email blasts. It's also nice to see responses from customers 'With' and 'Without' comments. Comments are where it's at!

Cons

I like everything about Delighted, I wish there were more out-of-the-box integrations but we can develop integrations with the API.

Review Source

PC

Pamela C.  
CTO Cofounder  
Computer Software  
Used the software for: 1-2 years

### "Superb Feedback manager"

February 10, 2025

5.0

Pros

It has all the features that are needed to obtain customer feedback.

Cons

I am currently very happy with the purchase.

Review Source

TM

Toya M.  
Solutions Manager  
Legal Services  
Used the software for: 2+ years

### "This is a great product if you truly care about the client experience! "

March 3, 2022

5.0

Pros

It's very helpful that we are constantly learning about the client experience at all stages of the customer journey. Not only do we have the opportunity to measure quality but we're also able to address concerns in real-time!

Cons

I wish there were more options to highlight positive feedback and then also highlight when we address negative feedback in a way that shows we truly do care about our clients.

Review Source

JG

Joseph G.  
Administrator  
Construction  
Used the software for: Less than 6 months

### "Great software for customer feedback"

October 20, 2023

5.0

Pros

I have been using delighted for quite a while now and it goes without saying, this is the best customer feedback platform I have ever used. My customers and employees can now air their concerns on products, services, and work related issues on a platform that is both fast and reliable. I am very DELIGHTED as an adept user of this platform.

Cons

I have experienced some downtime on several occasions while using this platform. I'm not quite sure whether it's a problem on the platform servers or my internet connection. Other than that I'm quite sure there is a solution for this.

Review Source

JG

James G.  
Director of Operations  
  
Used the software for: 2+ years

### "Very easy to navigate. Key metrics readily available for anyone to view"

November 14, 2017

4.0

Pros

Integration with slack is great for the team. Customer service has been good when we had issues or needed assistance.

Cons

Would like better data integration, both to send surveys and to add response data into our system.

Review Source

MS

Maddy S.  
Senior Customer Success Manager  
Research  
Used the software for: Less than 6 months

### "Excellent product & service"

March 9, 2020

5.0

Excellent service, solid and flexible product, easy to set up and use.

Pros

The functionality that you get for the money you pay. We needed: - Flexible reporting - to be able to segment customer feedback by custom properties - Visibility - to give full visibility of customer feedback across the business (Salesforce/Slack integrations) - Automation - to trigger surveys based on product and customer events Delighted was the only tool I found that would let us do this at a reasonable price.

Cons

No cons, but it would be great to be able to report aggregated stats across projects.

Alternatives considered

[GetFeedback](https://www.capterra.com/p/133180/GetFeedback/)[XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[Starred](https://www.capterra.com/p/167808/Starred/)[Typeform](https://www.capterra.com/p/137289/Typeform/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

Reason for choosing Delighted

Best value for money, no hidden costs.

Review Source

RL

Ray L.  
CEO  
Apparel & Fashion  
Used the software for: 2+ years

### "A must have for any customer-centric organization"

June 11, 2019

5.0

Pros

It is tremendously simple to implement but rich with insights. Plus Delighted easily integrates with plenty of programs so you can segment your customers for maximum revenue benefit

Cons

Don't really have anything negative to say, Delighted is amazing

Review Source

JB

JOHN B.  
Entrepreneur  
Apparel & Fashion  
Used the software for: 6-12 months

### "Simple is powerful"

October 6, 2020

5.0

Great source of testimonials and social proof. So glad Delighted was recommended to me, I've already recommended it to many of my clients, peers and colleagues.

Pros

Delighted takes the complex and makes it simple to execute. And simple is powerful, because it is easy for the customer to take action. It requires little time and organizes everything for you in one place.

Cons

My only wish is you could switch from different types of surveys within your account without having to start over at square one.

Review Source

ME

Meko E.  
Founder  
Information Services  
Used the software for: I used a free trial

### "First time user "

September 26, 2023

5.0

very pleased

Pros

very easy to set up surveys. Customer support was very quick to respond.

Cons

I don't have any complaint since this is my first time using your product

Review Source

TB

Taylor B.  
Owner  
  
Used the software for: Less than 6 months

### "Great NPS tool"

June 14, 2018

5.0

Pros

Easy to use, great user experience, free trial is super helpful, works as it should, I'll be recommending.

Cons

Not much to complain about, I think an easier automation setup during the trial could be beneficial?

Review Source

DL

Dylan L.  
Laser Specialist  
Alternative Medicine  
Used the software for: 6-12 months

### "Upgrade with delighted "

July 21, 2025

5.0

After upgrading to the Delighted program it has accelerated our business model by making it easy to connect as a team.

Pros

Very good overall experience I have integrated the platform into my business and it is working very well.

Cons

There are no major issues with the current system the interface could be upgraded slightly but aside from that very pleased.

Review Source

Holly D.  
HR director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great statistical analytics "

January 31, 2026

5.0

The software was easily integrated into our business platforms. The feedback is incredibly valuable for positive customer service and experience.

Pros

My favorite feature about this software is being able to easily gain feedback from the analytics the customers provide. The surveys are incredibly helpful for small or growing businesses.

Cons

The interface took a bit to get used to, but i think acclimation is normal on any software platform. The AI analytics are insightful

Review Source

Khilah B.  
Owner  
Cosmetics  
Used the software for: 1-2 years

### "Overall, good use! Great for beginners"

December 26, 2025

4.0

Pros

It’s very easy to use and doesn’t overwhelm newcomers or intimidate at all. Not casual language; formal language used but understanding

Cons

The mobile app limits too many features you can find on desktop. The mobile version gives it a feel that it’s only for viewing.

Review Source

KH

Kelly H.  
Customer Success Manager  
Computer Software  
Used the software for: 1-2 years

### "Useful tool to measure customer satisfaction "

March 31, 2025

4.0

Pros

Makes it easy to automatically collect NPS reviews from our customers

Cons

The UI is a little old fashioned, could do with modernising.

Review Source

IA

Isaac A.  
CEO  
Hospitality  
Used the software for: 6-12 months

### "Delighted is amazing!"

May 20, 2025

5.0

Delighted has been wonderful to use. My employees enjoy using it to further their knowledge on how to help the clients in our office.

Pros

Delighted helps my company connect with our customers, and clients to learn how we can further assist them!

Cons

I have no complaints about delighted. It’s important to my office to know what we are doing correct, and what we need to work on as a business.

Review Source

SG

Samantha G.  
Manager. Lens Based Surgery  
Medical Practice  
Used the software for: 6-12 months

### "Delighted with Delighted"

February 24, 2025

5.0

Delighted has help our practice grow, not only from an outside perspective, but also an internal prosepective. It allows us to receive constructive critisim without it being public like a google review. It allows patients to give feedback without a negative impact for others to see.

Pros

It allow patients to give us a feed back so that we can see how well we are doing and work on things that we need to correct within our practice.

Cons

I don't dislike anything from delighted!

Review Source

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