# Delighted Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Delighted Software - reviews, pricing plans, popular comparisons to other Customer Satisfaction products and more. Source: https://www.capterra.com/p/157973/Delighted --- # Delighted Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Delighted ## What is Delighted? Delighted is a turnkey customer satisfaction platform that helps thousands of brands like Affirm, Peloton, Doordash, Instacart, and Allbirds drive business growth with actionable feedback. Customize and send NPS and customer satisfaction surveys in minutes, and automate the process with 30+ one-click integrations with the tools you already use. Set it all up yourself - no design or dev resources necessary. Start sending surveys today. ## What is Delighted used for? [Survey](https://www.capterra.com/survey-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Overall rating Based on 57 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $17 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Delighted?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.qualtrics.com/&name=Delighted) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Delighted 4.8 (57) VS. [4.7 (2,782)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price $17 Flat Rate, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (57) Ease Of Use 4.7 (1,552) Value For Money 4.7 (44) Value For Money 4.5 (1,214) Customer Service 4.9 (45) Customer Service 4.5 (1,146) ## Delighted alternatives [4.4 (121)](https://www.capterra.com/p/168823/SurveySparrow/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.7 (730)](https://www.capterra.com/p/127957/SoGoSurvey/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (944)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/157973/Delighted/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customer Experience Management 4.9 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Reporting/Analytics 4.9 (7) 71.43% of 7 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Data Import/Export 4.5 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Import and export data to and from software applications Access Controls/Permissions 4.8 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Customizable Questions 5.0 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Tailored or customizable questions for more targeted and relevant data collection Customizable Templates 5.0 (5) 120.00% of 5 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Delighted 91 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Define levels of authorization for access to specific files or systems Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Allow reviewers to provide anonymous feedback to encourage honest conversations Application programming interface that allows for integration with other systems/databases Communicate using direct chat or messages within the system Identify customers at risk of migration and activate strategies to retain them Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Capability of a software or system to make decisions and perform actions based on specified conditions Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Analyze survey results via statistical testing or crosstabs directly within the software Import and export data to and from software applications Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Enable businesses to implement machine learning algorithms on business data such as sales and revenue Send messages to multiple subscribers at the same time Access software remotely via mobile devices Access the system via a mobile application Distribute a survey via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Process and analyze human language in text or audio form Identify, track, and respond to negative feedback Calculate NPS of customers Measure employee engagement and loyalty towards a business using the Net Promoter Score Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Practice of collecting data and responses for market research/surveys without an internet connection A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Predict future data based on historical data sets Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Survey design technique that directs respondents to different questions based on their previous answers Pre-written repository of questions that can be reused within a course or for assessment or interviews Integration of respondents' answers from previous survey questions into subsequent questions or text Randomize the displayed order of questions and answer options Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Limit the number of participants with certain characteristics you want to complete the survey Ensure the answer provided fits set parameters (numerical, positive number, etc.) Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Survey popup over a webpage to specific users based on their behavior Skip over or route respondents to different questions based on their previous answers Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow media to be embedded in the question or answer options Create and manage surveys Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Open text box field Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Modifying a website's URL to enhance readability, branding, or campaign alignment Interact with data visualization elements, such as charts and graphs, to drill down into data Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. Features 4.6 (57) 4.6 Based on 57 reviews ## Pricing Value for money 4.7 (44) Free Version [View pricing plan details](https://www.capterra.com/p/157973/Delighted/pricing/) Starter $17.00 Flat Rate,Per Month It includes: - 50 Responses/month Growth $35.00 Flat Rate,Per Month It includes: - 100 Responses/month Advanced $134.00 Flat Rate,Per Month Premium $224.00 Flat Rate,Per Month It includes: - 5 Projects - 7 Pre-Built Feedback Reports - Brand Your Survey With Your Logo and Colors - Configure 20 Trends Filters to Segment Feedback - Invite 10 Team Members - Live Chat With Support Team - Monthly Survey Send Limit of 10000 - Self-Serve Onboarding - Self-Serve Support - Set 10 Alerts to Send Feedback to Your Team - Use All Delivery Platform Premium Plus $449.00 Flat Rate,Per Month It includes: - 7 Pre-Built Feedback Reports - 7 Projects - Branded Surveys - Configure 40 Trend Filters to Segment Feedback - Custom Alerts to Send Feedback to Your Team - Data Migration - Invite 20 Team Members - Live Chat With Support Team - Monthly Survey Send Limit of 20000 - Self-Serve Onboarding - Self-Serve Support - Use All Delivery Platforms Value for money 4.7 (44) 4.7 Based on 44 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (45) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (45) 4.9 Based on 45 reviews ## User reviews Overall rating 4.8 Based on 57 reviews Filter by rating 5(48) 4(9) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Holly D. HR director Health, Wellness and Fitness ### "Great statistical analytics " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 31, 2026 The software was easily integrated into our business platforms. The feedback is incredibly valuable for positive customer service and experience. Pros My favorite feature about this software is being able to easily gain feedback from the analytics the customers provide. The surveys are incredibly helpful for small or growing businesses. Cons The interface took a bit to get used to, but i think acclimation is normal on any software platform. The AI analytics are insightful Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Khilah B. Owner Cosmetics ### "Overall, good use! Great for beginners" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 26, 2025 Pros It’s very easy to use and doesn’t overwhelm newcomers or intimidate at all. Not casual language; formal language used but understanding Cons The mobile app limits too many features you can find on desktop. The mobile version gives it a feel that it’s only for viewing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Matthew S. Director of Product Development Consumer Goods ### "Useful Survey Software" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 11, 2025 Pros Delighted made it very to set up and run a number of similar concurrent surveys. Great for product testing. Cons I export my survey data as .csv files, for two months I was unable to export .csv files, so I had to harvest my data manually. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DL Dylan L. Laser Specialist Alternative Medicine ### "Upgrade with delighted " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 21, 2025 After upgrading to the Delighted program it has accelerated our business model by making it easy to connect as a team. Pros Very good overall experience I have integrated the platform into my business and it is working very well. Cons There are no major issues with the current system the interface could be upgraded slightly but aside from that very pleased. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NF Noy F. Owner Construction ### "Great experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 16, 2025 Pros Love the easy way we can give feedback to others love the website explain all what we needed to know Cons Maybe they can work on website design to make more friendly user and the website a little bit slow so update the website Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IA Isaac A. CEO Hospitality ### "Delighted is amazing!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2025 Delighted has been wonderful to use. My employees enjoy using it to further their knowledge on how to help the clients in our office. Pros Delighted helps my company connect with our customers, and clients to learn how we can further assist them! Cons I have no complaints about delighted. It’s important to my office to know what we are doing correct, and what we need to work on as a business. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KH Kelly H. Customer Success Manager Computer Software ### "Useful tool to measure customer satisfaction " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 31, 2025 Pros Makes it easy to automatically collect NPS reviews from our customers Cons The UI is a little old fashioned, could do with modernising. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SG Samantha G. Manager. Lens Based Surgery Medical Practice ### "Delighted with Delighted" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 24, 2025 Delighted has help our practice grow, not only from an outside perspective, but also an internal prosepective. It allows us to receive constructive critisim without it being public like a google review. It allows patients to give feedback without a negative impact for others to see. Pros It allow patients to give us a feed back so that we can see how well we are doing and work on things that we need to correct within our practice. Cons I don't dislike anything from delighted! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PC Pamela C. CTO Cofounder Computer Software ### "Superb Feedback manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 10, 2025 Pros It has all the features that are needed to obtain customer feedback. Cons I am currently very happy with the purchase. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PL Patrick L. Product Tech Lead Human Resources ### "A fairly good tool for customer surveys both in app and email" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 October 30, 2024 Overall our experience was fine. It was not always the best, but once things got running, it runs fine. We switched to a different tool because we wanted a more customized solution, however. Pros It works fairly well to use it with CSAT and NPS surveys, the API documentation is fairly well to follow and it's fairly easy to integrate. It offers a good amount of customization options for surveys. You can use translations for multi-lingual apps. Cons Confusing user interface, hard to change defaults and lack of customization. Lack of direct integration with e.g. Klaviyo or Google Big Query. Alternatives considered [Survicate](https://www.capterra.com/p/132914/Survicate/) [Typeform](https://www.capterra.com/p/137289/Typeform/) Reasons for choosing Delighted It seemed like a more tailor made solution that offers all out of the box. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/157973/Delighted/reviews/) Popular comparisons [UmfrageOnline vs Delighted](https://www.capterra.com/compare/157973-201674/Delighted-vs-Enquetes-Maken)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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