--- title: "Gong Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Gong the right Call Recording solution for you? Explore 561 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/157969/Gong-io/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- Gong 4.8 (570) [View alternatives](https://www.capterra.com/p/157969/Gong-io/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of Gong Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews cw connor w Account executiveComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “A platform that allows you to not only complete the recording and playback of calls, but also allows you to fully dive in insights within the calls, and breakdown health, next step, and so much more.“ June 21, 2026 SK Sarah K SalesFinancial Services, 51 - 200 employeesUsed the software for: 6-12 months. “There are a lot of features available on the app that I definitely do not utilize.“ March 24, 2025 HC Harry C Inbound Sales Development RepresentativeFinancial Services, 501 - 1,000 employeesUsed the software for: Less than 6 months. “The transcript and AI assistant is also brilliant as it allows me to re-listen to my own calls and confirm certain points that someone made during the call.“ April 28, 2025 Grant N Enterprise Account ExecutiveComputer Software, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “It'll pull up the wrong results or just not pull any results so you have to retype the search.“ February 18, 2024 MW Marissa W Senior Account ExecutiveComputer Software, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Gong has been crucial to help with sales strategy and closing deals at faster rates.“ January 29, 2026 Grant N Enterprise Account ExecutiveComputer Software, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The search doesn't always work when searching for a specific keyword or account.“ February 18, 2024 SK Sarah K SalesFinancial Services, 51 - 200 employeesUsed the software for: 6-12 months. “Instead of having to take handwritten notes during all of my meetings, I am able to be more attentive and ask better questions.“ March 24, 2025 Thomas L COOComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “Gong is a bit expensive compared to similar products“ June 7, 2024 ## Showing most helpful reviews Showing 1-25 of 570 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Orr A. rgr ### "Powerful for Admins and Workflow Management" November 10, 2026 4.5 Problems Gong solves: Before Gong, a lot of what happened in deals lived in reps’ heads or in thin CRM notes. Leadership had limited visibility into what customers were actually saying, forecast calls relied on rep optimism, and coaching depended on managers sitting in on live calls. Pros I don’t use Gong myself, so I don’t have a favorite part. The asterisk makes me think this is a required question on a review form, maybe G2 or a Gong survey. Here’s a draft from a Gong admin’s point of view that you can edit to fit your experience: Cons No import CSV to upload from sources that i need Review Source ER Eric R. Head of Revenue Operations Used the software for: 1-3 years ### "Visibility into deals, calls, and next steps in one place" November 10, 2026 5.0 Gong helps us solve visibility and alignment issues across our deal pipeline. It centralizes all communication: calls, emails, and deal activity. It has significantly improved our forecasting accuracy and keeps the whole team on the same page. I love how easily a salesperson can toss a snippet to an engineer and say "this is why I need this built". Pros Visibility into all deals and customer interactions, all in one place. Being able to revisit call recordings, see email activity, and track deal progress is a game-changer. Features like the deal pipeline view and AI-generated to-dos really keep us on track and help us prioritize our next steps. It's also a great tool for ramping new reps quickly, having our best calls available in an organized repo lets them learn quicker. The HubSpot integration has also been huge for us. It pulls in deal data and lets us view everything from one platform. And the ease of sharing call snippets or insights across the team, especially outside of sales, has been awesome. Cons The only thing I’d say I dislike is that some of the features, like Engage, can be a bit tricky to get started with if you don’t have the right implementation support. It’s clear Engage has potential, but configuring things like email limits or ensuring deliverability requires really careful setup, especially when dealing with strict domain rules. Also, I'd like to see more intuitive call eventualities, like "this call was skipped \[BY THIS PERSON\] instead of just "skipped". Alternatives considered [Otter.ai](https://www.capterra.com/p/202799/Otter/) Reasons for choosing Gong Price, less confusing "join bot" Review Source Amanda P. Director, Sales Operations Used the software for: 3-5 years ### "Smart Insights and AI Tools to Boost Sales and Team Performance" November 5, 2026 4.5 Gong helps us improve sales performance, align on best practices, and gain actionable insights into customer interactions. By tracking smart metrics like discovery effectiveness and next steps, we can pinpoint gaps, coach reps better, and ensure deals move forward. It also saves time with AI tools that streamline call insights and data analysis. Overall, Gong enables us to enhance our sales process, make data-driven decisions, and deliver more value to our clients and internal stakeholders. Pros Gong provides useful insights into our sales process and rep activity. Smart Trackers and scorecards help us monitor key metrics, support coaching, and reinforce best practices. The platform is easy to navigate, and setting up trackers, building Initiative Boards, and accessing data is straightforward. Features such as Ask Anything and call summaries also reduce the time needed to review calls and find relevant information. The Salesforce integration helps us manage data across platforms. Gong’s customer support is responsive and provides helpful resources, including templates, usage reports, and implementation guidance. The help center and ongoing product updates also support continued adoption. Overall, Gong provides a practical combination of conversation intelligence, coaching tools, AI capabilities, and Salesforce integration that supports sales execution and decision-making. Cons One challenge with Gong is that some features, like creating or editing smart trackers, can feel a bit restrictive. For example, you can’t clone existing trackers, which would save time when setting up variations. It’d be great to see more flexibility in customizing these tools. Additionally, while Gong offers a lot of data, sometimes it can take extra effort to filter and refine that information to fit our specific needs, especially when pulling reports. However, Gong's team is receptive to feedback, and their continuous updates leave me optimistic that these areas will continue to improve over time. Switched from [Salesloft](https://www.capterra.com/p/157977/Salesloft/) Review Source Account executive Used the software for: 1-3 years ### "Ring the gong(.io)! Great platform." June 23, 2026 5.0 Overall it’s a fantastic platform, one that has gripped its niche tightly and continues to expand and push the boundaries it initially set Pros As is known - gong has become the definitive call recording, insight assistant. What used to be done on other platforms, has now become the bread and butter of gong. A platform that allows you to not only complete the recording and playback of calls, but also allows you to fully dive in insights within the calls, and breakdown health, next step, and so much more. Cons I don’t have any massive cons for gong, my biggest thing is I like to do my own call breakdowns and utilize my own AI/tech stack to understand call insight, health, next steps, planning etc. not necessarily a con, as you can use your own in conjunction just a piece I would point out Review Source Mai M. Managing Director Used the software for: Less than 1 year ### "Gung Ho for Gong.io" March 11, 2026 5.0 Overall, the adoption and implementation of Gong.io was seamless and easy to use. I was thrilled to see how quickly everyone was able to adopt the platform! Pros Loved Gong.io in support of our stellar sales team! The AI features helped our team increase forecasting and actual growth! Cons No cons! Everyone adapted to the platform seamlessly so the adjustment was easy and frictionless! Everyone was excited to adopt this new tool! Review Source Angie P. VP, Revenue Used the software for: 3-5 years ### "Standard / fine call recording software" February 20, 2026 3.0 It's fine at what it does, and it likely was the best choice for call recording a few years ago but it doesn't seem like that anymore. Pros Everyone is familiar with how it works, and it's not too hard to set up for a new rep on the team to get them started. Cons Lack of AI features across all call transcripts, the wait on transcription times / upload times, and the frequent product outages. Alternatives considered [GTM Workspace - Powered by ZoomInfo](https://www.capterra.com/p/168264/ZoomInfo-sales/)[Fireflies](https://www.capterra.com/p/197037/Fireflies/) Reasons for choosing Gong It was the default, and we didn't want to migrate everything. Review Source Sean M. Account Executive Used the software for: 3-5 years ### "Others are catching up and no longer as unique as they use to be" February 12, 2026 3.0 Pros The interface to jump around calls and focus on parts of the meeting is a great feature. Easy to share. Cons AI features are no longer a unique aspect. A lot of the basics can now be accessible from Zoom, Google Meets, etc. Review Source Senior Account Executive Used the software for: 1-3 years ### "Gong for B2B Software Selling" February 10, 2026 4.0 Gong has been crucial to help with sales strategy and closing deals at faster rates. Selling is a team sport, and by having access to Gong's analytics of not just my calls, but calls from the rest of the company with active feedback is helpful. Pros Gong is top quality when it comes to call analytics and support. I can easily discover the "good" and the "bad" of calls, discover more about talk ratio, and the videos are easily sharable to help with collaboration. Cons Gong's AI can be a hit or miss especially when it comes to follow up material and call recaps. I tend to rely on ChatGPT or Google Gemini to create those types of prompts but I'll copy and paste the script from Gong. Review Source Sr. Solutions Engineer Used the software for: 1-3 years ### "I wish I had this years ago" February 6, 2026 5.0 Overall very positive. I wish this solution was available years ago - huge timesaver, keeps me productive without having to sort through notes. Pros Huge timesaver - capture all of the info I cannot and allows for reviewing of meetings after the fact. Cons UI can be somewhat cluttered, getting to the exact place you want could be done a bit easier. Overall not too bad though. Review Source Darby C. Account Executive Used the software for: Less than 1 year ### "Amazing B2B Sales Tool" November 27, 2025 5.0 Overall experience with Gong has been great. We are considering using it for its prospecting functionality too. Call recording functionality is a game-changer. Pros Gong is an amazing tool for sales process management. It has single handedly improved our performance as a sales organization this year, as it allows us to record all of our sales calls and get detailed summaries on where deals stand and allows us to focus on quality conversations, rather than having to take detailed notes during discovery calls, demos, and proposals. Cons I wish the AI functionality provided more in-depth summaries, but overall Gong is great and they are consistently updating it. It is nice that it produces call transcripts that I can summarize into detailed notes and know exactly where each of my deals are all the time. Review Source Head of Sales Used the software for: Less than 1 year 4.5 November 11, 2026 AI summary based on a full review Gong effectively connects conversation quality to important outcomes like conversion rates and annual contract value, aiding in the transition to a more intentional sales approach. However, the complexity of the AI Theme Spotter feature may hinder broader usage without proper guidance. Log in to unlock the full review, detailed ratings, and pros & cons RevOps Manager Used the software for: 1-3 years 4.5 November 10, 2026 AI summary based on a full review Gong enhances the utilization of customer conversations across various teams, contributing to better coaching and forecasting. While the platform is valuable, the forecast analytics could benefit from more flexibility in date range selection. Log in to unlock the full review, detailed ratings, and pros & cons Sales Enablement Manager 4.5 November 10, 2026 AI summary based on a full review Gong enhances coaching by making it more objective and data-driven, allowing teams to focus on actual conversation content rather than assumptions. A limitation is the lack of support for screen sharing during role plays, which could improve the practice experience for teams that rely on presentations. Log in to unlock the full review, detailed ratings, and pros & cons Verified Reviewer 4.0 November 10, 2026 AI summary based on a full review Gong helps users gain insights from calls to improve seller performance and build effective training programs. While the AI features are beneficial, there is room for improvement in the scoring system, particularly in scoring opportunities. Log in to unlock the full review, detailed ratings, and pros & cons Director of Business Development & Public Relations - Board of Directors Used the software for: 1-3 years 4.5 November 6, 2026 AI summary based on a full review Gong's tools make outbound sales more intentional and coachable, allowing leaders to identify specific areas where reps struggle using call insights and scorecards. A desired improvement is the flexibility to call from mobile numbers without losing tracking and coaching visibility. Log in to unlock the full review, detailed ratings, and pros & cons Principal CSM Used the software for: Less than 1 year 5.0 November 4, 2026 AI summary based on a full review Gong enhances customer context retention across teams by providing shared call recaps and action items, which facilitates smoother handoffs and meeting preparations. However, the reviewer noted a lack of enablement resources that could help users fully leverage the platform's capabilities. Log in to unlock the full review, detailed ratings, and pros & cons FD Freesia D. Account Executive Used the software for: 3-5 years ### "Great for call recording and forecasting" October 29, 2025 5.0 Overall I really enjoy the tool, and I like that it makes it easy to do multiple different things under the sales umbrella Pros Gong makes it very easy to do a lot, most importantly record and listen back to sales calls and monitor our sales forecast. The software is very easy to use, and integrates with our gmail and with salesforce to make sure everything runs seamlessly. Cons Sometimes the recorder doesn't join the meeting right away and will randomly join a few minutes in, which can be confusing for clients and throw off the groove of the call Review Source hailey S. Client Success Consultant Used the software for: Less than 1 year ### "Great Note Taking Tool!" November 25, 2025 5.0 Pros God I love Gong! I have a learning disability so I struggle taking notes that keep up at the same time as my clients speak. I love that I can go back to the calls and collect the notes I need! Cons Literally nothing negative to say here! The search function for the call is killer! I had to go back to a three hour call and collect notes for one specific task and I was able to just search a keyword and the transcription appeared! Review Source Account Executive Used the software for: 1-3 years ### "Key to victory " February 20, 2025 5.0 Gong was a great feature to have to re analyze calls, find trends, and see where our team was struggling. If a team is considering high growth and more substantial pipeline with closed wons, Gong is a must. Pros Gong was one source of truth for maintaining and keep tracking of all sales call videos. Easily organized, quick software, and detailed features. You can skip ahead of AI-deduced parts of certain calls and see various other statistics. Cons I did not like some of the colors they use inside the software for my eyes. Review Source AM Alex M. Sales Operations Manager Used the software for: 3-5 years ### "An excellent conversational intelligence tool" March 19, 2025 5.0 As a product it is the leader. They have a good team too. Pros The insights and the AI are so useful in capturing what was discussed on a call. It also feeds into the other areas of the business that are generally starved of prospect and customer feedback. Cons Even though we are paying a lot to have Gong there are many features that are hidden behind additional seats eg. Forecasting and Engage. These should be included with our subscription. Review Source COO Used the software for: 3-5 years ### "Works beautifully, makes coaching far easier." January 27, 2025 5.0 An experience so positive that we are actively looking for ways to bring additional parts of our sales process under the Gong umbrella. They do the things they say they will very well, and the product roadmap is trending in the right direction. Pros Nails its core offering, the ability to review and coach in a "film room" style. The mobile app is also fantastic and allows you to review calls on the go or in the car (it even syncs with CarPlay). It's just easy to use. Cons Prospects and customers can opt out. My biggest complaint is when someone doesn't let you record the call. Everything else works fabulously. Review Source Sr SdR Used the software for: Less than 1 year ### "Gong is incredible" February 5, 2025 5.0 Gong is amazing to go back and watch past customer calls for info and preparation Pros Gong.o is amazing for watching past calls Cons I have had no issues with Gong since I started using it Review Source Product Manager Used the software for: 3-5 years ### "Good tool for intended purpose " November 28, 2024 4.0 Overall the experience has been good. The calls are recorded and easy to listen to. The transcript it generally good enough to read and recall the discussion. Pros Easy reference to calls that I was not able to attend Cons Lack of privacy within the organization with all calls related to the business in one place Review Source Dallas E. Product Specialist Used the software for: 1-3 years ### "Gong is a must have for sales teams!" December 23, 2021 5.0 Overall Gong has really allowed our team to connect with each other on the deals we are working on. We can easily provide feedback and learn from each other. Pros Gong helps us constantly improve! What I like most is being able to have all of our team's calls analyzed for key metrics like engagement, talk ratio, and the AI driven feedback. This enables us to easily review so we can quickly share feedback, score calls, help our team take more action. It's very user friendly. Cons There's not much I would add here, because the Gong team is always adding new features and using data to think about what sales teams can truly benefit from. They just recently opened up the Gong community which is something I've been waiting for! Review Source Business Development Manager Used the software for: Less than 1 year ### "Really great tool for our sales team" September 30, 2021 5.0 It's been really great, I would highly recommend - especially if you have a newer team/newer team members/technically heavy calls. Pros Allows our team to easily share specifics, we have complex sales cycles that are technical in nature. Gong allows us to record discovery sessions and then share internally with other resources that need to be brought in - really ensures nothing slips through the cracks. Cons We have yet to find a solution to cutting up clips from several calls and putting them together for training purposes. Might be that we have yet to find the time to discover that feature. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.