# JustCall Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is JustCall the right Predictive Dialer solution for you? Explore 224 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157853/JustCall/reviews --- JustCall 4.1 (224) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of JustCall Ease of use 4.3 Customer Service 4.1 ## Pros and Cons in Reviews Jk John k Chief Technology OfficerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The automated dialer is faster than the 8x8 system that we used previously and I can complete my list before the end of my shift.“ February 17, 2026 Jk John k Chief Technology OfficerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I hate that the reporting dashboard is rigid and I cannot rearrange items to view the information that I need.“ February 17, 2026 Zachary P Associate DirectorReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “Based on this experience, I would sooner direct teams toward Batch Dialer or MoJo, where customer support and flexibility are far better aligned with modern SaaS expectations.“ January 28, 2026 Zachary P Associate DirectorReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “I had a renewal of a subscription that was inactive for nearly 9 months, and when I cancelled and tried to get a refund afterwards, they told me no over 8 different communications.“ January 28, 2026 Jk John k Chief Technology OfficerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The integration with CRM is also nice as I do not have to do a lot of work for it to be integrated which is a huge relief.“ February 17, 2026 RP Ross P ownerConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “After upgrading, we realized it did not contain the features we were looking for. When we emailed them 1 day after signing, they sent a lengthy email threatening their legal team to get involved after rendering 0 services.“ November 14, 2025 Jk John k Chief Technology OfficerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Overall, JustCall makes life easier for our sales team as we are no longer entering data twice per day.“ February 17, 2026 Drew H PartnerAccounting, Self-employedUsed the software for: Less than 6 months. “The compliance process was overly lengthy and burdensome, taking over a month without resulting in service activation.“ April 10, 2026 ## Showing most helpful reviews Showing 1-25 of 224 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Suzi L. Project Manager Semiconductors Used the software for: 1-2 years ### "Easy-to-use tool for placing calls from any location." June 7, 2023 4.0 is a popular business phone system because of the extensive collection of functions it provides. The platform's user-friendliness, effectiveness in managing calls, capacity to integrate with other business tools, and quality of service have all been lauded. Some customers have complained about bugs and expensive plans, however this is not the case for everyone and may be attributable to different needs and usage patterns. In general, it would appear that JustCall is an effective and trustworthy company phone system. Pros It's convenient that lets us drop voicemails when we call and automates the majority of our text messages thanks to the platform's capabilities. In my day-to-day activities, I have been able to shave off a significant amount of time thanks to it. Cons For unknown reasons, some numbers may be blocked from dialing through . I have to manually dial the number when this occurs, but thankfully it does so infrequently. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Ringover](https://www.capterra.com/p/169627/RingOver/) because it is a program that is affordable, has very good features and is a very easy to use program. Review Source Response from SaaS Labs June 20, 2023 Hi Suzi, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team. You can follow our latest product updates here - https://justcall.io/updates/ KK Kerry K. Sales Agent Real Estate Used the software for: 2+ years ### "JC Review KK" July 24, 2025 5.0 Overall very good, very few technical issues and is a huge step up from the program I used previously. Pros It is easy to use and integrates well with other platforms. Overall in my experience it would be highly recommended. Cons I dont really have any cons that I can think of. Occassionally the app will continue ringing on my pc when I have answered a call from my cell phone and I have to close everything out to get it to stop. Review Source RP Ross P. owner Construction Used the software for: 1-2 years ### "Avoid Justcall" November 14, 2025 1.0 We were long time customers of and decided to upgrade our account. After upgrading, we realized it did not contain the features we were looking for. When we emailed them 1 day after signing, they sent a lengthy email threatening their legal team to get involved after rendering 0 services. Unethical company and clearly desperate for money, wouldn't trust them ever again and went with a competitor after this experience. Pros the application had a lot of features that are similar to competitors in their industry, These features worked for the most part Cons Very aggressive sales process with lacking fulfillment team. They will try to pressure you with their legal team if something doesn't go your way Review Source Response from SaaS Labs November 21, 2025 We're truly sorry to hear about your experience, Ross. I understand how frustrating this must have been, especially after being a long-time customer. We take all feedback seriously, and we genuinely regret that JustCall has been a source of frustration for you. This is not the experience we want anyone to have. We would love the chance to make things right. Could you please reach out to us directly at help@justcall.io with some more details about the issues you've been facing? Our team is standing by to work with you to troubleshoot the problems and improve your experience. VB Vanessa B. Coldcaller Automotive Used the software for: 6-12 months ### "User-Friendly JustCall" October 15, 2024 5.0 I like how easy it is to use and never had problem with it so far. Pros It's really easy to use for a new user like me. The navigations are smooth and settings are easy to understand. Cons It's only when it sometimes lags, but it could be because of my internet connection, too. Review Source ACR Ana Cecilia R. Estimator Construction Used the software for: Less than 6 months ### "Efficient and user friendly" October 24, 2024 5.0 It's intuitive. I had no experience using a phone system online or doing customer service, and I could learn how to use it in no time. Pros It's an easy-to-use app that has several communication methods in one place. The call recording feature is also very helpful. Cons Sometimes it can be tricky to do 3 way calls, but other than that everything works great. Review Source VR Verified Reviewer CEO Marketing and Advertising Used the software for: Less than 6 months ### "Do not use. It's practically still in beta. " October 22, 2022 2.0 I don't recommend for anybody serious about getting a good dialer. Just spend a few extra dollars per month and get something that works as advertised. Tons of broken/unreliable features, and they obviously know it. Most complaints get routed directly to DEVELOPERS, which is a sign of an unfinished product. This company is based in India, which is notorious for taking unfinished/unpolished SaaS to market too early. It's also why they ask for videos of everything, so they can constantly fix the next broken feature.Support is fast but mostly useless; they need a video so they can send it to a dev, and then tell you that nothing was ever broken 3 days later. So you're basically paying them to be their beta tester.This software is PURE trash for live transfers, especially if you want to track your stats relating to them. The feature is so poorly executed, that it should be removed. I spent almost a month on support calls with no resolution in the end. We couldn't even get the custom wait music to work. This is an unfinished product and cheaply made. Pros The ease of use, UI, speed of setup, and chat support were exceptional. There was always somebody to reach within 10 minutes via chat. Cons Marketed as a finished end-to-end product, but it's perpetually broken. It's practically still in beta. - Most of the features do not work in . - The Admin seat is full price, even if the admin makes no calls. Total waste of $$$.- You can't upload custom wait music in the Sales Dialer, and the wait music they provide by default is an awkward 4-second loop. - Transferring a call COMPLETELY breaks the reporting and analytics. If your business model relies on transferring DO NOT use this software.- Some of the support agents don't know the software that well. My onboarding person didn't guide the call properly, and I had to go through another onboarding session to get a simple question answered.- Anytime you have an issue, you'll be asked to reproduce it and create a video for it. I've never seen a software company do this so often. It's very inefficient, time-consuming, and unprofessional. It's what a BETA tester would ask, not a supposedly established SaaS company.- The software is unstable due to the poor network it's on; they try to gaslight you when you complain about dropped calls. I have a 400Mbps/20Mbps connection. That's fast. My agents have 40Mbps/5Mbps connections. We switched to PhoneBurner, which only needs a 5Mbps/5Mbps, and have been blazing through calls without fail. Alternatives considered [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) Reason for choosing JustCall did not win my business, it lost it. I gave it a chance due to its cheap price, but in the end, JustCall was a waste of money. I regret the decision. I have switched to PhoneBurner, and it's been absolutely perfect for my business. Just pay the extra money and get PhoneBurner. Review Source Response from SaaS Labs November 8, 2022 Hi, I regret that your experience with us has not met your expectations. Customer satisfaction is our top priority and this is not reflective of the experience we'd like you to have. Can you please share your email id or write to us at help@justcall.io so we can schedule a call with our product team to understand what went wrong with you and help your business with our product in the future? RD Robert D. VP Capital Markets Used the software for: Less than 6 months ### "Absolutely terrible, if you value your time or dollars run as fast as you can away." March 21, 2025 1.0 I signed up for with the intent to evaluate the platform for my team of eight users. What followed was a frustrating and time-wasting experience that ultimately led me to abandon the service entirely. Despite upgrading to a Pro plan that advertised 1,000 included minutes, I was blocked from making calls due to a negative credit balance. The support team’s explanation was convoluted at best — citing a mix of free trial credit usage, unclear billing practices, and a requirement to maintain a minimum account balance, even just to access the bundled minutes. My questions were repeatedly sidestepped or answered with generic responses that did not address my core concerns. The reports they shared showed call activity during the free trial period — before the paid subscription even began — yet I was told this usage depleted my credits and prevented me from using the service I had just paid for. Worse, the billing system lacked transparency. There was no way for me to track credit usage in real time, and the reports had to be manually exported by their internal team. It’s unacceptable to require customers to pay for something they can't monitor or verify on their own. After spending hours trying to get clarity and encountering more confusion than help, I’ve decided to move on. JustCall lost my business and any future potential for our team. I wouldn’t recommend this platform to anyone expecting a straightforward, well-supported, or transparent VoIP solution. Pros Unfortunately if there are any positives, they would not overshadow the absolutely terrible experience provided by this company. Cons The customer service was so deceptive and inconsistent I became convinced that they were engaged in a pattern of fraud or at the very least willful gross negligence. Review Source GH Greg H. Sales Mechanical or Industrial Engineering Used the software for: 1-2 years ### "JustCall is not very functional " March 12, 2025 2.0 Slow to respond when asking questions around changing the size of the dialpad box. Pros Only positive feature is brings up the name of the contact calling, from the PipeDrive CRM. Cons Dial Box size cannot be changed. Obstructs part of my CRM window. Review Source JN Jay N. Installer Construction Used the software for: Less than 6 months ### "Just a call away" May 27, 2025 3.0 Pros I love the best clarity of keeping the call as good as a your cell phone.. great on text now or later options Cons I really don’t like that you have to pay for every add-on the costly is very expensive for this app! Review Source EB Erinn B. Client Service Specialist II Accounting Used the software for: 1-2 years ### "JustCall overall good product" July 19, 2024 4.0 Pros I like because anyone on our team can login to the browser and see which team member is on the line and see who they are on the line with. We also utilize the fax feature which is convenient to have all on one login. We also use the texting feature a lot with our clients which makes it easier to communicate with certain clients and it is through the business number and anyone on our team can reply/ see the messages which is helpful. It also records the calls that way you or a coworker can go back and listen to conversation. It also links to HubSpot and tracks any communications which we also utilize and is convenient to have all communications in one spot. There are a few things I have asked on customer support normally answers fast if you have any issues and follow up always. We use this app Everday as our main source of communication besides emails. We also are able to schedule the lines to be ring only during our office hours which is also very convenient. Cons A few downsides to just call I think we have is not being able to transfer a call directly to a voicemail. This would be a nice feature for when someone is on the line already or just can't take the call at that moment instead of it ringing to their line. Another thing I think with the faxes is that it doesn't send you a confirmation of the fax once sent. Review Source DL David L. Owner Education Management Used the software for: 6-12 months ### "Integrates well with most CRMs" August 11, 2019 4.0 We use AgileCRM and although they integrate with Twilio, there's no mobile option, and I'm on the go a lot. We needed to be able to answer at the desk and on the go at the same time. By not using the telephony features in Agile, we are able to go with their cheapest plain, which saves money. JC integrates pretty will, although there's no way to do automated sms campaigns from Agile via JC. The integration allows us to look at the customer history which also displays emails, notes, deals and anything else we want. We used to have to search many places to see conversations, but now we can just look at the history in Agile since it includes phone calls and texts. Pros JC is very versatile in that it offers the ability to make calls from an app, cell phone or desktop. This allows us to quickly switch from one platform to another. It also integrates pretty will with our CRM which means we can see call and texting information along with other client history. Cons The call quality is subpar, but acceptable, especially from the app. They say that my internet is too slow, but I never had these issues with my previous provider. However, I've found a way around this, and that is to forward to a Google Voice number rather than ring the app. This way, it isn't using my LTE signal. Luckily, the main people answering calls are stationary and on strong wifi, so it's not a huge problem for me as the owner. However, we still have random glitches where we'll answer and no one is there or we try to answer and it doesn't work. But this only happens maybe once per week, so again, not a huge deal. We put up with these things because there isn't a good alternative if we want to continue. integrating the phone with out CRM. Switched from [3CX](https://www.capterra.com/p/158704/3CX/) We wanted to integrate our phone with our CRM Review Source RV Ramona V. Office manager Mechanical or Industrial Engineering Used the software for: 6-12 months ### "It’s good but could be better " January 24, 2024 4.0 When there is a concern it takes a long while to get help and they don’t get back to you with updates. New features are nice but there should be more Pros I like the ease and how they are constantly trying to upgrade what they do Cons Customer support is not always helpful and not always around Switched from [Call-tracking](https://www.capterra.com/p/179153/Call-tracking/) Issues with mobile programming — this has it where the app works with not against Review Source Response from SaaS Labs January 25, 2024 Thank you Ramona for your feedback. Appreciate it. We strive to be there for you whenever you need us, and we're truly sorry if that wasn't always the case. We're actively working to improve our response times and communication channels, so you can always reach a helpful representative quickly. NN Nick N. Sales Director Publishing Used the software for: 2+ years ### "JustCall May be Just What you Need" July 16, 2024 4.0 Pros Plenty of features, all combined into a single platform. Customer service is typically quick to respond, although can take a few hours in some days. Features provided are usually not available in many other similar products and competitors, such as live monitoring for example, or bulk SMS. Cons High cost. Every call, text, whether incoming or outgoing, costs money and is counted towards your monthly bill with . Use of features is not as easily accessible or understandable, mainly because of less demand in some features, but also because of the technology used to implement those features with your CRM. Such as individual CRM integrations rather than full and general integrations that cover everything through a single account. Review Source JC Joaquin C. Expansion Development Representative Computer Software Used the software for: Less than 6 months ### "It helps me improve dinamic and make my tasks at work easier." August 1, 2024 5.0 It has been fantastic to simplifiy my work and bring more dynamism and speed to important tasks I do everyday. Pros As I work at the commercial sector of the company, my work consists of making a lot of calls while analizing information and viewing other materials, so facilitates by having everything integrated and easier to use simultaneously. Along with that, as I work mostly with international clients, I dont found any problems with international calls as it might would have normally. Cons I believe that sometimes it could be more practical when you finish a call, it appear automatically to call again, and not have to close by clicking in the dismiss button, because I call currently and many times as I dont get any answer I have to call again and again and this little thing slow downs the process. Review Source AG Andres G. Finance Manager Automotive Used the software for: 1-2 years ### "JustCall Review " July 16, 2024 4.0 Pros I like the bulkSMS text blasting feature and the auto dialer Cons From time to time, texts are not able to go out to certain numbers. It says "error unable to send SMS to landline" although it's a cellphone number Review Source JH Jennifer H. Sales Development Manager Computer Software Used the software for: 2+ years ### "JustCall Review " July 26, 2023 4.0 Working with the folks at has been really positive. Their customer care team are extremely responsive and you don't find yourself hanging around on chats - they get back to you really quickly. I also like how positive the experience has been working their product team. We had a integration we wanted to another sales tool we were using and their team went out of their way to see if there was a work around and built out a solution over the weekend. Pros is easy to make calls with. You have the choice of the dialler on your browser, app or via a desk phone. It also works out from a number what the dialling code should be which when you have alot of calls to make is great for speed and ease of use. The voicemail drop is a nice feature - not the most intuitive feature to use and took a bit of reading to get set up but works nicely. Cons Some of the layouts and functionality feel a bit clunky and hard to read. There have been some improvements recently but feels a bit old fashioned. I really struggle getting the data I need from the analytics page it would be better to have a stronger managed package to CRMS to be able to read that data straight in those systems Alternatives considered [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Review Source AN Aaron N. Founder Information Services Used the software for: 2+ years ### "Gotta love them but at a distance" March 23, 2024 4.0 Average experience and have wanted to leave but can't find a platform that offers what it has. It's have the best but 3 different platforms or settle with which has it all but is an average product with bugs I have to deal with on a DAILY basis. Pros I love the fact they have everything I am looking for in a call and SMS platform. Cons There are so many bugs and spam issues. They have quick support but it's challenging to work with their support team because you'll be talking to one person and then hours later they get off their shift and you're explaining the issue to someone else. I currently have a support ticket 4 days old with 5 different support reps who still don't understand my initial issue (even though it's in the chat thread). Reason for choosing JustCall Just call has all the solutions in one platform Review Source nC nicolas C. sales rep Telecommunications Used the software for: 6-12 months ### "Great tool " July 17, 2024 5.0 Pros it helps a lot for me because i work with the latam market and I can use it to call to every country Cons i think there's nothing i don't like, they help when we have issues Review Source KU KARINA U. SDR Publishing Used the software for: Less than 6 months ### "GOOD TO USE" July 18, 2024 5.0 GOOD , IT IS INTERESTING TO KEEPING UP THE DATABASE AND COLD CALLING Pros IT IS EASY TO USE ON DAILY BASES AND THE GRAPHICS ARE GOOD Cons COULD BE MORE THAN 5 LEADS PER TURN TO CALL Review Source AR Alejandra R. Sales development represenative Writing and Editing Used the software for: Less than 6 months ### "Really Good tool" July 16, 2024 5.0 Pros Ease of Use: Intuitive interface that's easy to navigate. Call Quality: High-quality voice calls with minimal latency. Features like call scheduling and SMS automation save time. . Cons Could be more modern and visually appealing. Review Source GS Greg S. Proprietor Marketing and Advertising Used the software for: Less than 6 months ### "best crm" September 15, 2022 5.0 Benefits have been ease and time saving which means i can focus less on admin tasks and more on money making tasks associated with a telemarketing campaign Pros Simple and easy to use no tech skill need and allows me to do what other systems and processes would take hours to do. Cons Having to constantly top up credit and going through so much money on a shoe string Reason for choosing JustCall Customer service Value for money Simple easy to use system Review Source Response from SaaS Labs October 6, 2022 Hi Greg, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team. You can follow our latest product updates here - https://justcall.io/updates/ tM tom M. Director Retail Used the software for: 2+ years ### "Pricing structures no longer align with my business use, customer support has gone downhill" May 21, 2024 4.0 I have been using them since December 2017, then suddenly changed their pricing plan structures. They automatically placed me on a plan that is 271% higher cost than I had been on and think that that is acceptable and aligned to "market standards" to do this without my consent when they have a plan more closely matching the previous price I was paying. Thats a goodbye from me for 6 years as a loyal customer Pros I was never a high user of the platform but it worked as required including features such as hours of operation and ease to add additional numbers Cons Pricing structures don't work for my business use anymore and the customer support has significantly gotten worse to a point it is not viable to rely on them for my business anymore Review Source Response from SaaS Labs May 30, 2024 Thank you for sharing your feedback with us, Tom. We sincerely regret that you feel this way. Regarding the pricing plan, we have been actively communicating the changes to our pricing structure since its introduction in August 2023. Notifications were sent via email well in advance of the migration, ensuring that all customers had ample opportunity to select the plan that best suits their needs. Please know that you still have the flexibility to adjust your plan according to your requirements. We are also diligently addressing the concerns related to customer support and are committed to improving your experience with us. RH Randy H. Owner Financial Services Used the software for: 1-2 years ### "Randys point of view" September 12, 2023 3.0 Oveall I am getting good results from the Text blast. Everything else I really dont use much due to the expense but The bulk sms is the best option on this platform for me. Pros The Mass texting and the auto dialer. IT gets expensive but you just have to limit yourself to afford the fetures. Cons The cost is alot. I try my best to stay away from intergrating too muchand for using too man of the options that are available. The one thing I dont like is the cost per seat., I can only affrod one extra seat because it's 460 per seat. that is really way too expensive. I can't even hire a full 5 man staff. Reason for choosing JustCall The Bulk SMS Opton was vjeapr and more manageable. Review Source Response from SaaS Labs January 5, 2024 Thanks a bunch for sharing your honest thoughts with us! We've taken your feedback seriously. Our team constantly strives to keep our prices competitive within the industry while providing top-notch product offerings. Your insights are crucial in helping us refine and improve. Cheers! VR Verified Reviewer Sales Development Representative Marketing and Advertising Used the software for: Less than 6 months ### "Excellent!" September 7, 2023 4.0 It was good and excellent! Its easy to use and easy to understand all features Pros The Dashboard is easy to understand, predictive dialer is reliable and the app exactly is easy to use Cons Sometimes it is slow to connect to the person I'm calling, but once it connects, the call it's not affecting the call quality Review Source Response from SaaS Labs January 5, 2024 You are amazing! Thank you for your review. Much appreciated! Cheers! MM Morell M. Admin Assistant Real Estate Used the software for: Less than 6 months ### "Experienced on JustCall" July 21, 2023 5.0 It was an absolute experience than having a different platforms. Pros Calls are routed to the right department. And it absolutely has a detailed report. Even you can track a recording anytime. Can be installed on phones too. Cons Sometimes is lagging. When all users are active. Review Source Response from SaaS Labs July 27, 2023 Hi Morell, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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