# Stax Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Stax the right Payment Processing solution for you? Explore 117 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157492/Fattmerchant-Payments-Online/reviews --- Stax 4 (117) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Stax Ease of use 4.2 Customer Service 3.9 ## Pros and Cons in Reviews JH Jason H OwnerFood & Beverages, 11 - 50 employeesUsed the software for: Less than 6 months. “Powerful Features: Users value the robust, all-in-one system that includes advanced invoicing, recurring billing, and "Text2Pay" options.“ October 22, 2025 RJ Rhonda J Office MangerMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “I do not like that it does not have a option to print a receipt or that you can't email receipt unless you pay extra money.“ February 25, 2026 AG Alex G OwnerInsurance, Self-employedUsed the software for: 1-2 years. “Money is directly deposited to my account with no problem usually within 1-2 days and the service provided and fees are reasonable.“ December 9, 2025 JK Jennifer K Office ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “I'm old fashioned and prefer calling in a customer issure rather than texting but I also did not take the time to look for a phone #“ January 28, 2026 AG Alex G OwnerInsurance, Self-employedUsed the software for: 1-2 years. “The machine is user friendly, and it automatically prints reports at the end of day for your production numbers.“ December 9, 2025 AK Adam K COOHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “It all starts out well. But, it's very far from transparent and extremely shady with the fees and the pricing. If you try to get support on a fee/pricing issue, it's almost like a planned ignorance type of framework where you'll have to make many calls and send many emails to wade through the mess of nonsensical and unhelpful responses to get to someone who actually knows what they're talking about. “ October 14, 2024 RG Ron G OwnerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “They do offer unparalleled options for card processing with transparent billing and information. “ August 29, 2025 EW Emma W Practice AdministratorCosmetics, 2 - 10 employeesUsed the software for: Less than 6 months. “We were also told batches would automatically close out at the end of each day, also not true.“ December 12, 2025 ## Showing most helpful reviews Showing 1-25 of 117 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer IT Manager Retail Used the software for: 2+ years ### "Stax - Better than the rest!" September 9, 2025 5.0 Overall Stax is 10/10 I've shopped around for other solutions and no one else can compare. On either price or support. Pros While Stax is becoming a larger and larger you still maintain communications with their fantastic US based support team who will do EVERYTHING in their power to chase down any issue you may have. Cons Rate changes can be hard to follow however that is due to the underlying processor changing and Stax works with you to ensure smooth processing. Switched from [Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/) The processing cost was drastically lower. Review Source Response from Fattmerchant September 29, 2025 Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ SK Syeda K. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Always a good experience " February 28, 2026 5.0 Great experience. Had such a good history with Stax, I’m not using it at my second office that recently opened Pros Stax is very easy to use. It also has simple billing and reasonable fees compared to other terminals Cons Not really much. It would’ve been nice if the online terminal was free to use as part of the subscription Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Stax Stax is more reasonably priced for larger transactions Review Source Response from Fattmerchant March 3, 2026 Thank you for taking the time to share your experience!! We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ JS Jaspreet S. President Retail Used the software for: Less than 6 months ### "Worst Support experience" December 12, 2025 1.0 Easy to sign up but worst experience getting simple but critical technical issues. Support and leadership both have been disappointing ao far. Pros Processing rates are competitive, even though they are higher than promised. Sales team was responsive enough. Cons Support is extremely slow and incompetent to resolve critical issues even after 6 weeks of reporting. Even the leadership doesn't understand how much 'compliance violation' can hurt a merchant and Stax itself. Alternatives considered [Helcim](https://www.capterra.com/p/149107/Virtual-Terminal/) Reason for choosing Stax Stax sales responded first and gave me competitive rates, Helcim had better rates though but was too late Switched from [Genius](https://www.capterra.com/p/195074/Genius/) Recent abrupt Processing rates changes.. Review Source Response from Fattmerchant December 17, 2025 We’re sorry to hear that this was your experience. Our teams made multiple efforts to remain in communication while working to resolve the issue as quickly as possible. We regret that our efforts did not meet your expectations. If there is anything further we can assist with regarding your account, please don’t hesitate to reach out. Our leadership team remains available to support. Thank you. TG Tom G. Owner Automotive Used the software for: Less than 6 months ### "Stac works well" February 25, 2026 4.0 I’m happy with it. If the direct deposit occurred next business day morning. That’s my only real gripe. Pros I like the ease of set up. And that you can use multiple devices to run the dongle. It makes it easy. Cons I’m frustrated that deposits are not always next business day. Sometimes it happens next day others two days. Sometimes it’s there early in the morning others late in the afternoon. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Because it creates more effort within the Quickbooks system. Review Source Response from Fattmerchant February 26, 2026 Thank you so much for your valuable feedback. We are sorry to hear about your experience but are glad to hear our support team was able to help assist you. Your satisfaction is our top priority, and we are eager to address your concerns. If you still need assistance, feel free to contact our support team at support@staxpayments.com. JG Joe G. President Construction Used the software for: Less than 6 months ### "Great service and communication " February 25, 2026 5.0 Very satisfied and affordable processing company. It's easy to understand their fees and status of payments. Pros They are great with communicating with the business owner, they even helped with completing the PCI compliance forms. Cons No cons yet. The app and SimpleSwipe are extremely easy to use tools for payment processing. Would highly recommend Switched from [Deluxe Payment Exchange](https://www.capterra.com/p/166710/Deluxe-eChecks/) They never contacted me, the salesperson who got me to use the product never called or returned messages. Billing was not clear. Review Source Response from Fattmerchant February 26, 2026 Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ RB Rebecca B. Administrative Assistant Veterinary Used the software for: 2+ years ### "Stax is the best" February 26, 2026 5.0 Pros Stax is incredibly user friendly and easy to learn. The payment processing service is cost effective, secure, and easily accessed online. The support we received from \[sensitive content hidden\] was phenomenal! Cons Occasionally the lowest tier support can be less than stellar. In that case, we request escalation and always get the help we need. Otherwise, we love Stax. Review Source Response from Fattmerchant February 27, 2026 Thank you so much for your valuable feedback. We are sorry to hear about your experience but are glad to hear our support team was able to help assist you. Your satisfaction is our top priority, and we are eager to address your concerns. If you still need assistance, feel free to contact our support team at support@staxpayments.com. JK Jennifer K. Office Manager Medical Practice Used the software for: 2+ years ### "Back in Business" January 28, 2026 5.0 \[sensitive content hidden\] was great. He called me back very quickly and solved our problem all before we took our first payment! We are back in business! Pros Easy to use. Quick customer service. I texted in our problem and received a call back before the first patient came through the door! Cons I'm old fashioned and prefer calling in a customer issure rather than texting but I also did not take the time to look for a phone # Review Source RJ Rhonda J. Office Manger Medical Practice Used the software for: Less than 6 months ### "Wifi troubles" February 25, 2026 4.0 Overall Stax customer service is a great time to work with. They actually talk to you on the phone. they are on top of every problem. The device itself is a different story. Pros it is easy to use. Online access is easy to understand. Payment processing is easy. Learning curve was self explanatory. Cons I do not like that it does not have a option to print a receipt or that you can't email receipt unless you pay extra money. System is to old to hook up the our advanced wifi. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Squares processing fees where very high. Review Source Response from Fattmerchant February 26, 2026 Thank you so much for your valuable feedback. We are sorry to hear about your experience but are glad to hear our support team was able to help assist you. Your satisfaction is our top priority, and we are eager to address your concerns. If you still need assistance, feel free to contact our support team at support@staxpayments.com. jI john I. owner Retail Used the software for: Less than 6 months ### "Stax Credit card service for merchants" February 3, 2026 5.0 Great credit card payment processing service, very easy to use and at the lowest processing rate that I could find. Pros Easy to use and at a low processing rate! I recommend this service to all merchants, both on line and physical shops. Cons Nothing, all questions promptly answered by their employees. I wish our old credit card processor was this organized. Review Source Vasilis A. Team manager Higher Education Used the software for: 6-12 months ### "Stax easy and useful " December 17, 2022 5.0 Pros It is easy to use program with good looking interface. The support is perfect and the flat rate pricing is the best Cons I haven't any con some bugs maybe appear but they fix them immediately Review Source JB Jason B. Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Better and cheaper. " September 23, 2025 5.0 Overall my experience with Stax has been pleasant. I am enjoying the simplicity of cost structure. And the information available to me inside the software. Pros Ease of use and the software has a short learning curve. It didn’t take long to figure out the software front to back. Cons I wish there were a few added features/field when taking a payment that would shorten the process time. Like including the email field and customer notes field to the “take a payment” windows. Alternatives considered [Helcim](https://www.capterra.com/p/149107/Virtual-Terminal/) Reason for choosing Stax I liked the software a little better. Helcim required a little more time to process a simple deposit. Switched from [authorize.net](https://www.capterra.com/p/221412/authorizenet/) To save money. Only to save money. Save Money. Review Source Response from Fattmerchant September 29, 2025 Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ SH Shelly H. Owner Apparel & Fashion Used the software for: Less than 6 months ### "The best credit card processing company" August 31, 2025 5.0 I just started using Stax/Swipe Simple for a week now and I LOVE it. It’s very easy to find everything you need Pros I love how easy and understanding it is to use Stax and how the recurring billing is set up. I will recommend this company to everyone I know. Cons I haven’t found anything that I dislike about using using Stax/Swipe Simple. I have used other credit card processing companies and they were very hard to understand and the pricing was to high. Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/) Reason for choosing Stax I didn’t like that wix didn’t have recurring billing for my customers Switched from [Stripe](https://www.capterra.com/p/123889/Stripe/) I didn’t like their pricing and it was complicated to understand Review Source JK Justin K. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "I Recommend STAX! " September 22, 2025 5.0 Simple, easy to navigate, good customer service, and fair pricing. I needed to set up services quickly, and stacks was able to do this with no trouble. Pros Easy setup and easy to navigate. Strong customer support. Fair pricing. User-friendly for online services. Cons Was a little confused about how things worked when first signing up, but it was explained well after I reached out to support. Switched from [Vantage Circle](https://www.capterra.com/p/167264/Vantage-Circle/) We were forced to buy our electronic health record system Review Source Response from Fattmerchant September 29, 2025 Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ DB Donald B. President Health, Wellness and Fitness Used the software for: Less than 6 months ### "Happiness with Stax" August 29, 2025 5.0 So far everything has been GREAT! Saving more money per month than I could have imagined when I first was looking for a new processor of CCs Pros The website is very user friendly and easy to use. Ultimately my main goal in switching to Stax was to safe money on processing cost and that have been fantastic as I am saving about 150% of my prior monthly fees for CC processing! Cons Have not run into any negatives as of yet, but must say customer service with simply question were addressed quickly Switched from [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) Save money as the rates we were paying were criminal Review Source JC Jose C. Owner Retail Used the software for: 2+ years ### "Do not trust them" February 4, 2025 1.0 Pros At first it was easy to use and had ok prices for a bit Cons All charges tripled after some time with them. No explanation, no response when calling for support. Just an arbitrary fee increase every time. I would NOT recommend them at all. Unfortunately it seems like most card processing companies play by the same rules. Switched from [QuickBooks Money](https://www.capterra.com/p/170065/QuickBooks-Money/) bad service and poor customer support from quickbooks Review Source LH Lisa H. AR Specialist Insurance Used the software for: Less than 6 months ### "Good experience " September 10, 2025 5.0 My overall experience was good. My rep \[sensitive content hidden\] was very helpful during the whole process and has been helpful with all of my questions after the fact and continues to help which I appreciated very much Pros Customer support very helpful along the way during the entire set up as well as after the fact. Rep continues to be helpful even after set up Cons I dont think there was anything. If I had to choose, there may have been some things during set up that I wasnt aware of that caused a few delays, but nothing big. Switched from [authorize.net](https://www.capterra.com/p/221412/authorizenet/) Surcharging to clients for credit card payments Review Source Response from Fattmerchant September 29, 2025 Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ AS Alan S. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Great Credit Card Processing" December 2, 2025 5.0 Love the product and the service, the solutions are excellent, the interactive receipt and automated billing is really superior then other credit card solutions Pros The process to contact customer support went smooth once I reached a person. \[sensitive content hidden\] was particularly attentive and determined to assist. Stax is an excellent product that I would recommend to anyone from the credit card processing solutions to the staff that interact with you when you need support. Cons Effort needed to get to the correct customer support representative. Talking over the intrenet is a little more challenging then speaking directly with someone. Review Source TF Tyler F. CEO Retail Used the software for: 2+ years ### "Go elsewhere and don't think twice about it. No advantages of using Stax." February 19, 2025 1.0 I never initially signed up for Stax Payments as they bought out the company I initally signed up with. The other company, Payment Depot, had great service, super friendly and nice always. As stated, they never had anything that set themselves apart that you can't get at any other company. Their biggest thing I felt is how their customer service at Stax is not good at all, they don't care about you, especially at 10-year long customer at that. You are cattle as a customer here. Why join them? You don't really save any money any more compared to anyone else, so why join them? There is no advantage of being a customer of Stax Payments. Goto a company that will treat you right and really want to earn your business, which Stax doesn't try to earn, its almost like expected. Yuck. Shop around, they are a little cheaper and really not much cheaper than Square their biggest competitor and Square at least has all sorts of great analytics dashboards, great service, and they pay out a whole lot fast even same day payouts if you need! Go elsewhere, forget Stax. By the way I have no ties whatsoever to Square, just using them as an example of a better option and there are probably even better options than them, but all of them are better than Stax Payments. Pros Honestly, nothing really stood out because they didn't have any cool features that were different from any other processor. Cons Their payments took 3-5 days to clear, customer service is not that good, and they always found every way they could to increase my prices monthly. They nickel and dime and don't go to bat for you. Review Source EB Evin B. Manager Hospitality Used the software for: 2+ years ### "Pleased with Stax" September 5, 2025 5.0 Pros Stax has made it easy to process payments and keep fees reasonable. Shae was really helpful with answering questions I had quickly. Cons The login link is really hard to get to. We have to have it copy and pasted to each other and keep it bookmarked to get into the portal. The 2MFA also has me redo it twice, so it's like a 4MFA instead. Review Source Response from Fattmerchant September 9, 2025 Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ DC Donnette C. Finance Director Government Administration Used the software for: 1-2 years ### "Access for Statements" September 5, 2025 5.0 Very positive. I thank the Rep for taking the time to listen to me and really understand what I was needing assistance with. Pros Customer Service Rep was very understanding. Took time to listen to what I need assistance with. Good listening skills. Cons I called the number on a previous statement but that was not the number for customer service. I had to ask the customer service rep for the number I need to use. Review Source Response from Fattmerchant September 9, 2025 Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ ES Elisa S. Administrative Assistant Medical Practice Used the software for: 1-2 years ### "GOOD JOB, \[sensitive content hidden\]!" December 23, 2025 5.0 \[sensitive content hidden\]. helped make sense of our confusing situation and made it all easy to understand. Because of his help, our situation got completely resolved and I'm happy to say we won't have to try to resolve it again. Pros I really appreciated how thorough \[sensitive content hidden\] (my Customer Support Specialist) was on our support call . Cons I don't have any cons! My role is admin assistant for the office, so I never used the Dejavoo terminals personally. I was just calling to find out if we needed to return the third one we used. Review Source DV Drew V. CEO Hospital & Health Care Used the software for: Less than 6 months ### "You asked and here’s the truth " December 12, 2025 1.0 0/10 this was the worst experience in 23 years of practice and dealing with credit card processors .. I will not be referring my you Pros Stax set up cost me $12,000 in set up as when we switched clover system they didn’t do auto batch even though your onboarding staff said everything would be the same ..The lack of auto batch was discovered 2 months later which caused charges to drop & we didn’t get paid and those credit cards are no longer valid Cons We had to collect over $150,000 from past payments because of your setup error which you blamed on clover … bottom line if we never switched to stax I would be $12,000 Review Source Response from Fattmerchant December 17, 2025 We are sorry to hear that this was your experience with our team. If we can still assist with escalating this matter to a senior leadership team member, please contact our Customer Support Team at support@staxpayments.com. BS Barbara S. Business Manager Accounting Used the software for: Less than 6 months ### "STAX - Ultimate Payment Processor" November 4, 2025 5.0 Our overall experience with Stax has been wonderful. There is virtually no learning curve and the performance and speed of the program is phenomenal. We have bragged about this company to several of our clients. Pros The thing I like most about Stax is the customer service. Every time that I call they are so friendly and efficient. Stax comes easy to use and the security is out of this world! We consider Stax the best payment processing company we've ever used. Cons The only thing we didn't like is that you have to go through two separate approvals; one to take credit cards and another if you want to take ACH payments. Review Source AG Andy G. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Meh!!!!!!!" August 29, 2025 2.0 Pros Their support people are excellent. Only problem is there's not enough of them so it takes forever to get a call back. Cons Their billing policies are less than optimal. If you don't press them on billing issues, they won't get resolved. Review Source ML Meadow L. Finance and Accounting Specialist Medical Practice Used the software for: 1-2 years ### "Caleb Positive Review" October 15, 2025 5.0 Caleb did a great with assisting me today and was very friendly which made it a good experience and makes me feel comfortable to call again if necessary. Pros The convivence of reaching customer service is great. I was able to call the number on our statements we receive and within minutes my questions were answered Cons I think that there is an averagely longer introduction to Stax once on the phone. I had to wait about 5 minutes in the beginning before I got ahold of someone. 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