# Stax Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Stax the right Payment Processing solution for you? Explore 130 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157492/Fattmerchant-Payments-Online/reviews --- Stax 4.1 (130) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 22nd, 2026 # Reviews of Stax Ease of use 4.3 Customer Service 4.0 ## Pros and Cons in Reviews MC Michael C OwnerAutomotive, Self-employedUsed the software for: Less than 6 months. “Easy process, support through set up and initiation of portals, simple transaction process, works well with our API and online website payments.“ April 27, 2026 RP Rebecca P Co-OwnerPrinting, 2 - 10 employeesUsed the software for: Less than 6 months. “The least thing I like about Stax is just navigating how to take out the Debit fees and the monthly fees out of the deposits daily.“ April 27, 2026 JH Jason H OwnerFood & Beverages, 11 - 50 employeesUsed the software for: Less than 6 months. “Powerful Features: Users value the robust, all-in-one system that includes advanced invoicing, recurring billing, and "Text2Pay" options.“ October 22, 2025 RJ Rhonda J Office MangerMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “I do not like that it does not have a option to print a receipt or that you can't email receipt unless you pay extra money.“ February 25, 2026 RP Rebecca P Co-OwnerPrinting, 2 - 10 employeesUsed the software for: Less than 6 months. “Stax has saved me money by letting me charge the customer for using their credit cards and a low fee if they use debit cards.“ April 27, 2026 LS LESLEY S TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “The dashboard on the mobile app is not as user friendly or capable as I would like in checking daily, weekly charges.“ April 27, 2026 AG Alex G OwnerInsurance, Self-employedUsed the software for: 1-2 years. “Money is directly deposited to my account with no problem usually within 1-2 days and the service provided and fees are reasonable.“ December 9, 2025 JK Jennifer K Office ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “I'm old fashioned and prefer calling in a customer issure rather than texting but I also did not take the time to look for a phone #“ January 28, 2026 ## Showing most helpful reviews Showing 1-25 of 130 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer IT Manager Retail Used the software for: 2+ years ### "Stax - Better than the rest!" September 9, 2025 5.0 Overall is 10/10 I've shopped around for other solutions and no one else can compare. On either price or support. Pros While is becoming a larger and larger you still maintain communications with their fantastic US based support team who will do EVERYTHING in their power to chase down any issue you may have. Cons Rate changes can be hard to follow however that is due to the underlying processor changing and works with you to ensure smooth processing. Switched from [Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/) The processing cost was drastically lower. Review Source Response from Fattmerchant September 29, 2025 Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ BR Brittney R. Director of Revenue Cycle Hospital & Health Care Used the software for: Less than 6 months ### "Stax is AMAZING! " February 25, 2026 5.0 Very good! The contracts upon set up process were very confusing and a lot of the fees didn't pertain specifically for what we would ever need. Beyond that everything has been good. Pros Credit card payments are very easy to process for any user. Love that we have access to see all payments that are processed in a user-friendly portal. Highly recommend payment processing! Cons Portal access can't be set up for different locations by me (admin) and we have to reach out to a rep to get this set up. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Our machines we purchased 5 years ago all needed to be updated, they are VERY expensive machines and was very affordable compared to Clover. Review Source Response from Fattmerchant February 26, 2026 Thank you for taking the time to share your experience!! We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ MC Michael C. Owner Automotive Used the software for: Less than 6 months ### "Stax CC Processing" April 27, 2026 5.0 Pros Excellent customer service and communication. Easy process, support through set up and initiation of portals, simple transaction process, works well with our API and online website payments. The card reader is easy, simple and stress free for accepting payments on site. Cons The first card reader was defective forcing us to have to manually enter payments which was time consuming. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Stax Cost, needs, Customer service, integration with our system Review Source JS Jaspreet S. President Retail Used the software for: Less than 6 months ### "Worst Support experience" December 12, 2025 1.0 Easy to sign up but worst experience getting simple but critical technical issues. Support and leadership both have been disappointing ao far. Pros Processing rates are competitive, even though they are higher than promised. Sales team was responsive enough. Cons Support is extremely slow and incompetent to resolve critical issues even after 6 weeks of reporting. Even the leadership doesn't understand how much 'compliance violation' can hurt a merchant and itself. Alternatives considered [Helcim](https://www.capterra.com/p/149107/Virtual-Terminal/) Reason for choosing Stax sales responded first and gave me competitive rates, Helcim had better rates though but was too late Switched from [Genius](https://www.capterra.com/p/195074/Genius/) Recent abrupt Processing rates changes.. Review Source Response from Fattmerchant December 17, 2025 We’re sorry to hear that this was your experience. Our teams made multiple efforts to remain in communication while working to resolve the issue as quickly as possible. We regret that our efforts did not meet your expectations. If there is anything further we can assist with regarding your account, please don’t hesitate to reach out. Our leadership team remains available to support. Thank you. JM John M. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Awesome merchant account!" February 25, 2026 5.0 Pros It was easy to use. Good customer service. Quick processing times. Overall, it has been an excellent merchant account. Cons Onboarding to a bit of time. They requested a bunch of documents because we were considered a "high risk" business. Switched from [Stripe](https://www.capterra.com/p/123889/Stripe/) They would not operate in our business space. Review Source Response from Fattmerchant February 26, 2026 Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ DJ David J. Owner Sporting Goods Used the software for: Less than 6 months ### "First month struggles" February 25, 2026 5.0 Pros Lower fees Next day payment \[sensitive content hidden\] my CSR is fantastic Not overkill on the software functionality, but could be a little more sophisticated. Cons The POS Terminal leaves much to be desired. It constantly loses its WIFI connection even when WIFI is present and allowing several other pieces of equipment to function properly. I have had Comcast out to certify that everything is functioning correct on my end and I am on my second terminal in less than a month. Currently I am running on Bluetooth tethering to my phone to function. Extremely frustrating. I want to make this work, but I am almost out of patience. Switched from [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Did not need all the functionality of LS Faster Payment Lower Fees Review Source Response from Fattmerchant February 26, 2026 Thank you so much for your valuable feedback. We are sorry to hear about your experience but are glad to hear you are benefitting from lower fees. Your satisfaction is our top priority, and we are eager to address your concerns. If you still need assistance, feel free to contact our support team at support@staxpayments.com. AN Anthony N. Owner Automotive Used the software for: Less than 6 months ### "Happy customer " May 20, 2026 5.0 My overall experience with was very positive. It was easy to use, reliable, and helpful. Will recommend to anyone Pros made payments simple and fast, with great support, easy setup, and smooth day-to-day use. No complaints Cons Pricing felt high for smaller businesses, and some features took extra time to understand. at first. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Stax The price was intriguing and the convenience as well. Excellent phone call. Review Source BG Brian G. Owner and Attorney Legal Services Used the software for: Less than 6 months ### "Stax Review" April 27, 2026 5.0 The ease of use has been very good on both the app and the desktop version. The interface might not be quite as clean as LawPay, but is fine. Pros The cost of seemed to be the best of any companies that I research, at least for law firm accounts. Cons Initial sales quote comparison to LawPay seemed deceptive, insofar as monthly charge was not included until I asked for a revision. Switched from [8am LawPay](https://www.capterra.com/p/177253/LawPay/) Monthly fees were needlessly high, especially given my volume and history. Review Source AM Aaron M. Operations Management Retail Used the software for: 2+ years ### "Access my IQ problem resolution" April 21, 2026 5.0 Pros Jessica in customer Service was sooooo00000000 helpful with getting me into the Access my IQ website Cons Nothing. Jessica in customer Service was sooooo00000000 helpful with getting me into the Access my IQ website Review Source Vasilis A. Team manager Higher Education Used the software for: 6-12 months ### "Stax easy and useful " December 17, 2022 5.0 Pros It is easy to use program with good looking interface. The support is perfect and the flat rate pricing is the best Cons I haven't any con some bugs maybe appear but they fix them immediately Review Source UA Umit A. President Computer Hardware Used the software for: 2+ years ### "terminal Update " September 23, 2025 5.0 We had good experience with folks even before when it was FattMerchant they had good customer service. Pros Easy integration and support.. Money transfer is quick and usually is next day. We have not had any bad incidents. Cons There is flat fee for processing as your charges go up that means you are doing well and your monthly fee goes up which we are not crazy about.. Alternatives considered [Chase Software](https://www.capterra.com/p/206180/Chase-Software/) Reason for choosing Stax we chose FattMerchant because it was $79.00 a month when we started. Review Source Response from Fattmerchant September 29, 2025 Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ RS Robert S. Provider Health, Wellness and Fitness Used the software for: Less than 6 months ### "The amazing work of \[sensitive content hidden\]" September 15, 2025 5.0 \[sensitive content hidden\] has been wonderful with helping our office get up and running and I feel more confident with the systems and being able to help patients. Pros I have enjoyed the customer support so far. It's a new system for the office and I already have a lot of questions. The terminal seems like it will be very easy to use. \[sensitive content hidden\] has made my learning curve less steep with getting the system integrated. Cons I don't like that is not able to integrate into our EHR system and we will now have to do more steps to take payments. Switched from [Global Payments Integrated](https://www.capterra.com/p/121910/OpenEdge/) It was less expensive moving to and we are all about saving money Review Source Response from Fattmerchant September 29, 2025 Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ JK Justin K. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "I Recommend STAX! " September 22, 2025 5.0 Simple, easy to navigate, good customer service, and fair pricing. I needed to set up services quickly, and stacks was able to do this with no trouble. Pros Easy setup and easy to navigate. Strong customer support. Fair pricing. User-friendly for online services. Cons Was a little confused about how things worked when first signing up, but it was explained well after I reached out to support. Switched from [Vantage Circle](https://www.capterra.com/p/167264/Vantage-Circle/) We were forced to buy our electronic health record system Review Source Response from Fattmerchant September 29, 2025 Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ JG Joe G. President Construction Used the software for: Less than 6 months ### "Great service and communication " February 25, 2026 5.0 Very satisfied and affordable processing company. It's easy to understand their fees and status of payments. Pros They are great with communicating with the business owner, they even helped with completing the PCI compliance forms. Cons No cons yet. The app and SimpleSwipe are extremely easy to use tools for payment processing. Would highly recommend Switched from [Deluxe Payment Exchange](https://www.capterra.com/p/166710/Deluxe-eChecks/) They never contacted me, the salesperson who got me to use the product never called or returned messages. Billing was not clear. Review Source Response from Fattmerchant February 26, 2026 Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ DK Denise K. Bookkeeper Hospital & Health Care Used the software for: Less than 6 months ### "Bookkeeper" August 29, 2025 5.0 We have had excellent sales reps and also you have an amazing support team that responds to our phone calls immediately Pros Our company was drawn to because of the low free transaction which is a very big game changer for us. Cons We are a new customer to and we have had nothing to complain about with the processing of payments. Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Stax The processing fee per transaction was much lower Switched from [Squarespace](https://www.capterra.com/p/143461/Squarespace/) Processing fees were much cheaper than the Square Review Source AS Alan S. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Great Credit Card Processing" December 2, 2025 5.0 Love the product and the service, the solutions are excellent, the interactive receipt and automated billing is really superior then other credit card solutions Pros The process to contact customer support went smooth once I reached a person. \[sensitive content hidden\] was particularly attentive and determined to assist. is an excellent product that I would recommend to anyone from the credit card processing solutions to the staff that interact with you when you need support. Cons Effort needed to get to the correct customer support representative. Talking over the intrenet is a little more challenging then speaking directly with someone. Review Source DN David N. Director of Software Development Retail Used the software for: 1-2 years ### "Integration Setup and troubleshooting" September 23, 2025 5.0 It has been a long and convoluted process to resolve all of our issues, but Support has stuck with me, and resolved everything. Particular praise for \[sensitive content hidden\], who not only got us to the point of operating with successful integration, but responded promptly in an "emergency" situation during our first store conversion. \[sensitive content hidden\] also helped through many topics, and Josue contributed as well. Thanks to all. Pros As a franchise support rep myself, the technical support team has been my point of contact and contributed most experiences. Cons In general, our franchise setup seemed "foreign" to (and \[sensitive content hidden\]) personell overall, but they were tenacious, and got things resolved. Review Source Response from Fattmerchant September 29, 2025 Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ BB Brittney B. Practice Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Best Payment Processor I've used" October 16, 2025 5.0 Excellent experience overall. The system is simple to navigate and easy to learn. Super user friendly, and whenever a issue arises, their support staff handle it quickly and tactfully. Pros is by far the most user friendly payment processor I've ever used. It is quick and easy, and give customers a variety of way to submit payment. Their support staff is also fantastic. I get quick solutions and support and the techs are always friendly and knowledgeable. Navigating the system is simple and it's easy to learn all the ways to utilize the system quickly. The ability to invoice clients and email them directly is so convenient. Cons I have not had any cons thus far in my experience with . I've been using them for about 2 years now. Review Source VP Viktoria P. Supervisor Hospital & Health Care Used the software for: 2+ years ### "Supervisor" December 12, 2025 5.0 Pros We like that our offices can also use the website that is provided to take payments incase another staff member is using the terminal. Also, that we can see our payments on the portal. Cons Nothing bad to say, every team member is great and handles everything in a timely manner. In every situation we ran into, the problem has been resolved. Review Source Response from Fattmerchant December 17, 2025 Thank you for taking the time to share your experience!! We appreciate your continued partnership with Stax. EB Evin B. Manager Hospitality Used the software for: 2+ years ### "Pleased with Stax" September 5, 2025 5.0 Pros has made it easy to process payments and keep fees reasonable. Shae was really helpful with answering questions I had quickly. Cons The login link is really hard to get to. We have to have it copy and pasted to each other and keep it bookmarked to get into the portal. The 2MFA also has me redo it twice, so it's like a 4MFA instead. Review Source Response from Fattmerchant September 9, 2025 Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ DC Donnette C. Finance Director Government Administration Used the software for: 1-2 years ### "Access for Statements" September 5, 2025 5.0 Very positive. I thank the Rep for taking the time to listen to me and really understand what I was needing assistance with. Pros Customer Service Rep was very understanding. Took time to listen to what I need assistance with. Good listening skills. Cons I called the number on a previous statement but that was not the number for customer service. I had to ask the customer service rep for the number I need to use. Review Source Response from Fattmerchant September 9, 2025 Thank you for taking the time to share your experience!! Your kind words about our team are much appreciated. We appreciate your continued partnership with Stax. Refer a business to Stax & earn $500 when they sign up! Your referral will also get their first month free on us. Get started by using this link - https://staxpayments.com/referral/ BM Benita M. Sr. Accountant Office Manager Building Materials Used the software for: 1-2 years ### "Sr. Accountant/Office Manager" October 30, 2025 5.0 \[sensitive content hidden\] was very helpful. I was able to solve and find out the where the discrepancy was. Thank you very much \[sensitive content hidden\] I appreciate very much your help. Pros Save Time. and its very convenient for our clients. Efficient and effective. It gives the results right away and it is fast. Cons None. They combined some of the amounts. I wish they just separate each one specially the large amount of deposits. It is just a suggestion. Review Source BE Belinda E. Operations Manager Financial Services Used the software for: 2+ years ### "Second time was the charm thanks to \[sensitive content hidden\]" December 19, 2025 5.0 Overall, more training of other staff members is necessary to help them improve their communication and problem-solving skills. \[sensitive content hidden\] on the other hand, was fantastic. Pros \[sensitive content hidden\] was extremely helpful and communicative. He went above and beyond to ensure that my request was properly completed, which is something that previous support staff did not do with me on a previous/similar request. Cons My previous request was not handled properly back in October, so my request was not completed in that first ticket due to a less-helpful Support Specialist named \[sensitive content hidden\] (this person may need additional training on better supporting customers and problem-solving). This first request for help was never completed, and I ended up being ghosted. Review Source Response from Fattmerchant December 23, 2025 Hi Belinda, Thanks for your feedback, I'm glad you were able to get the help you needed on your request. I'd love the chance to talk with you further regarding your October experience. If you are open to it, please send me an email and we can schedule time. Thank you! MM Maisa M. CFO Health, Wellness and Fitness Used the software for: 1-2 years ### "Start saving money now!" December 12, 2025 5.0 Pros Very easy to utilize and you can schedule payments which is really cool. We definitely have saved a lot of time after starting using it. Cons We like everything, it works like it is supposed to. Maybe we would like not to pay the debit card fee if possible or pay less. Review Source AG Andy G. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Meh!!!!!!!" August 29, 2025 2.0 Pros Their support people are excellent. Only problem is there's not enough of them so it takes forever to get a call back. Cons Their billing policies are less than optimal. If you don't press them on billing issues, they won't get resolved. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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