# Review Wave Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Review Wave the right Patient Engagement solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/157424/Review-Wave/reviews

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Review Wave

4.7 (70)

[View alternatives](https://www.capterra.com/p/157424/Review-Wave/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Review Wave

Ease of use

4.6

Customer Service

4.8

## Pros and Cons in Reviews

VC

Vanessa C

Marketing AssociateHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months.

“I do like the ability to schedule marketing messages, but there is definite room for improvement in this area.“

December 5, 2024

VC

Veloy C

DoctorMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years.

“Most of the reviews were internal reviews for review wave which did not mean anything. Once they left an internal review, most people DID NOT want to go leave a Google review. “

October 11, 2024

VC

Veloy C

DoctorMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years.

“Texting was the most helpful feature.“

October 11, 2024

CD

Chris D

OwnerAlternative Medicine, 2 - 10 employeesUsed the software for: 6-12 months.

“Review Wave is more expensive, and with more campaign options comes more time needed to set things up.“

January 17, 2025

JM

Jessie M

Office ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months.

“This software also allows us to communicate more effectively with our patients and they don't always want to take the time to call and can just send a text.“

May 3, 2022

PM

Payton M

ChiropractorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months.

“Paperwork is frustrating for patients and they complain about it“

June 13, 2024

MW

Michelle W

Insurance CoordinatorMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years.

“Most impactful is the fact that it saves so much time not having to make phone calls and we can communicate real time with our patients.“

May 12, 2022

AB

Amy B

chiropractic physicianHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years.

“We took away the ability for patient's to schedule since we have both PT and chiropractic, it just never worked correctly with days/times etc.“

May 9, 2022

## Showing most helpful reviews

Showing 1-25 of 70 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Daniel L.  
Owner  
Hospital & Health Care  
Used the software for: 2+ years

### "The best I have tried"

October 19, 2020

5.0

We use it and will continue to use it. Great company doing awesome things and doing them well.

Pros

We use Reviewwave for appointment reminders and review requests. There are a lot of programs that fill this niche and it is only getting more crowded so there may be better but the quality of work done and the reliability of the program is great. Tried one other one a year ago and only used it for a few weeks before switching back.

Cons

Costs a bit more than some of its competitors and I am not sure what else they have to offer as I have been with them for a few years and in retrospect no one has reached out to reconnect or see how we are doing. Not a negative but would be nice once/year or so.

Review Source

MR

Miranda R.  
Chiropractic Assistant  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Exactly what we were looking for"

February 24, 2020

5.0

We have seen our reviews and ratings sky-rocket in number since integrating the product as well as an increased number in kept patient appointments due to reminders and online scheduling availability.

Pros

The integrated prompt and ability for patients to rate and review our business via mobile device following their appointment visit.

Cons

It took the office quite a few phone calls with customer service to set up and fix our needs for scheduling when it came that people scheduling their own appointments online. We were, however, able to get everything exactly how it needed to be, it just took a little time and patience.

Switched from

[Ovation](https://www.capterra.com/p/181479/Ovation/)

Wanted to integrate online scheduling into our practice

Review Source

SP

Stacy P.  
Chiropractic Physician  
Medical Practice  
Used the software for: Less than 6 months

### "Review Wave"

November 5, 2021

1.0

Our practice started with Review Wave several months ago. In the sales process they were very helpful (of course they wanted to sell me). My staff had the setup meeting and I thought things would be all set up for us. They offered the text messaging (limited to 10,000), online scheduling (which new patients must schedule through the website to show up on the schedule), activation texts (which they set up very limited messages that are dull and not inviting to reactivate you patients), and reviews from google, Facebook, etc. Well, the review process worked great for the 1st few weeks, since then we get minimal response. They also offer patient intake forms but that is an additional $100 over the $300 per office. My situation is I have 3 offices, 2 separate locations and one located inside (a diet program with a different DBA) the main office. They all use the same schedule and have the same tax ID # but they want to charge me $300 per office with a 10% discount …. A 10% DISCOUNT for me to add my 3rd office are you kidding me????? I understand there is work involved in the set up, but I am really upset about the pricing, so I did not start the diet program with them (by the way this is my busiest program). We did call them to help up set up better text message reactivations and sales messages and they set up a meeting to SHOW us how to do it ourselves. Well, let me tell you, I called Zingit, and their customer service blew me away. They stated they would require a set up

Pros

The idea behind the software is good, their pricing is outrageous for what you actually get if you have more than one office.

Cons

The price when adding additional office

Reason for choosing Review Wave

I made a mistake doing so....

Review Source

VC

Vanessa C.  
Marketing Associate  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great 2-way communication with customers and automations"

December 5, 2024

4.0

Overall, this is a great software for 2-way communication with customers and automated appointment reminders. I do like the ability to schedule marketing messages, but there is definite room for improvement in this area.

Pros

I like the text message automations and the ability to schedule marketing messages to practice members.

Cons

Their email editor is really archaic and does not allow you to send test messages and is a little hard to use.

Review Source

SS

Shanna S.  
Chiropractic Assistant  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great system! "

June 13, 2024

5.0

Pros

We enjoy the ease of messaging our patients! The best feature is being able to forward the phones and being able to see who we missed calls from and even seeing the voicemail.

Cons

Nothing, compared to other systems, this is top notch!

Review Source

PM

Payton M.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great system"

June 13, 2024

5.0

Great, they are quick at resolving issues

Pros

Appointment reminder and and texting with patients

Cons

Paperwork is frustrating for patients and they complain about it

Review Source

MW

Mandy W.  
Office Manager  
Medical Practice  
Used the software for: 6-12 months

### "Review Wave is awesome!"

May 3, 2022

5.0

We love Review Wave. Even from the demo we did in the very beginning, we were very pleased with their services and professionalism. They always take care of us. Their customer service is phenomenal, and we love their chat feature for support. They are always super quick to chat back and solve any problem we might have. Overall, we absolutely love Review Wave and would recommend them to everyone!

Pros

Automatic text reminders for appointments, automatic missed appointment texts, birthday texts, automatic feedback requests result in more Google and Facebook reviews. Love that everything is automatic and there is no thinking involved at all. They do it all for you. The integration was so easy and the Review Wave team handled it all and walked us through every single step to make sure we knew how everything worked.

Cons

The one and only thing I wish they had was some sort of sound alert or flashing on the icon when someone has text. The only way to know someone has text is to literally be looking at the dashboard. That would be so helpful, especially when we are busy.

Review Source

JP

Jonathan P.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Five Star Reviews galore!"

May 15, 2022

5.0

Review Wave, as a company, has been very responsive to any issues that we may have come across...and those issues were few and far between.

Pros

This is the first program that finally engaged my patients successfully to review us. We proudly now advertise that we are a 5 star clinic! Our patients and our team really like the ease of text communication. I can't imagine not having this software in place.

Cons

Since I am not in the admin team, I cannot really give advice here, however I do know that my team loves this software.

Reason for choosing Review Wave

When I reviewed the Review Wave product and looked at the results of other clinics, I was so impressed that I didn't need to look any further. Review Wave also offered me a very good incentive to get started with them. I felt that the company had high integrity. Now, 2 years later, I can verify they are a great business that I can easily recommend.

Review Source

VR

Verified Reviewer  
Office Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great for Messaging and Getting Reviews"

December 3, 2019

4.0

Overall, we really like Review Wave and the main thing we use it for is messaging patients in our office. Both the automated messaging and the two-way texting work just great. Any time we've had questions or an issue, their support staff has been able to help us right away.

Pros

Review Wave works really well for automated texts (appointment reminders, missed appointment messages, birthday greetings, etc.) and for prompting people to write reviews online.

Cons

An issue we had at the beginning was being told the program could do some things it turns out it can't. Nothing huge, but I'd recommend really double checking to make sure you get all your questions answered up front.

Review Source

Greg H.  
Owner  
  
Used the software for: Less than 6 months

### " Had a few glitches initially with our EHR "

October 18, 2017

5.0

Pros

Love that it integrates with our electronic health record\`s and is automated. Understand very well be importance of reviews and the system makes it seemless

Review Source

SL

Shelley L.  
Owner/Chiropractor  
Hospital & Health Care  
Used the software for: 1-2 years

### "Best thing I did for my practice"

May 9, 2022

5.0

Pros

The scheduling app and 2-way texting have helped me run my business as a solo chiropractor. I have been able to manage my business without having to hire additional staff to do what Review Wave does for me! Their customer service is so amazing and always there to help! This is the best investment that I have made and I highly recommend Review Wave to everyone I talk to!

Cons

I have had feedback that the scheduling app is hard to get to use, while others (most of my patients) rave about it.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)

Reason for choosing Review Wave

It was recommended to me by a colleague.

Review Source

HH

Holly H.  
Business Integrater  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Game Changer "

May 16, 2022

5.0

Top Notch

Pros

This allows patients to easily give a Google/Facebook review. I love messaging back and forth from our office phone number.

Cons

Sometimes messages can get lost and I have to search; only because so many other auto messages go out.

Alternatives considered

[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/)

Reason for choosing Review Wave

It's the best and it's focused.

Review Source

LC

Lyndsay C.  
Business Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Review Wave is great!"

November 5, 2020

5.0

I would recommend Review Wave for anyone looking for a texting system. It has helped not only with sending reminders to patients but also with receiving reviews!

Pros

Review Wave helps take stress away from our staff by sending automatic reminders that we can customize. The best part is that we can send texts from our office phone number! The software we used before, could not do this and gave us a completely different number to text our patients from which was confusing.

Cons

The overage pricing is a bit high. We have so many patients that we often have an overage charge and I wish we had a greater amount of texting included.

Reason for choosing Review Wave

The features were more capable with what we needed.

Switched from

[Zingit](https://www.capterra.com/p/186304/Zingit/)

Capability, and functions

Review Source

CH

Casey H.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great product to communicate with our patients."

May 3, 2022

5.0

Our experience has been great. The online chat is great if we get stuck with something. Staff is friendly and ready to help.

Pros

The team who presented the product and set up our system did a great job. Team is friendly and eager to help whenever we have questions.

Cons

Nothing to mention at the moment. We don't utilize some of the features because it does look complicated.

Review Source

MS

Molly S.  
Chiropractor  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Amazing program we couldn't live without!"

May 3, 2022

5.0

Our experience has been exceptional. It has made my girls job significantly easier, our patients love it, and we've gotten a flood of reviews since signing. The customer service is always quick to answer and over the top friendly.

Pros

We love the automated review requests to our patients. We have gotten almost 300 reviews in 6 months. We also love the text reminders and seamless integration with chirotouch.

Cons

We have not found any cons since starting.

Review Source

TE

Trenna E.  
Office Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Review Wave is Over the Top!"

May 3, 2022

5.0

Our experience with Review Wave has been over the top! We have received service with abundance. Their customer service has been the best I have ever worked with and has made the transition very smooth.

Pros

It does all things that we were lacking in our old software. The text messaging between patients is awesome. The reviews being sent out automatically has increased our reviews and most important is the ease of use.

Cons

Having to change our current phone system but it worked out fine. Cytracom has been good to work with.

Reason for choosing Review Wave

It offered more and the customer service was outstanding!

Review Source

BP

Brandi P.  
billing/marketing manager  
Alternative Medicine  
Used the software for: 1-2 years

### "Love review wave!"

May 12, 2022

5.0

Pros

The ease and efficiency to use this product

Cons

That we cant respond to some reviews depending how someone posted it

Review Source

SM

Stephanie M.  
Practice Manager  
Medical Practice  
Used the software for: 6-12 months

### "Great company"

May 3, 2022

5.0

Review wave has really helped us step up our review game. We have had such a good experience and its really great to be able to interact with the patients.

Pros

The ease of use is very important as well as the automated requests. It helps to keep momentum going in the background of our daily business.

Cons

I wish the importing was a bit more automated.

Review Source

NP

Nicole P.  
PRACTICE MANAGER  
Medical Practice  
Used the software for: Less than 6 months

### "New to Review Wave"

May 9, 2022

5.0

We are a huge fan of Review Wave. Customer service has been top notch from the sales call to implementation to ongoing support. We cannot say enough great things about Review Wave.

Pros

We love the fact that everything is user friendly and when we run into a roadblock, support us there for us in almost an instant.

Cons

There were not already Spanish intakes ready to use.

Review Source

RA

Rebekah A.  
Audiology Technincian  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "It is the easiest way to get reviews for your office!"

September 19, 2017

5.0

Pros

I like how easy it is for me and for the patients. Our patient's follow that 2 step process and it is so easy to get the review!

Review Source

Response from Review Wave

September 21, 2017

Rebekah. Thank you so much for the kind words! -Review Wave

SS

Shelby S.  
Therapy Tech  
Medical Practice  
Used the software for: Less than 6 months

### "Chiropractic Review"

May 12, 2022

5.0

Pros

We like not having to manually run a report for reminders.

Cons

Nothing so far. It is a little delayed in updates if we make a change to a patients appointments but that is it.

Review Source

jR

jose R.  
Front Desk  
  
Used the software for: Less than 6 months

### "We use review wave at our work to remind our patients about coming up appointments. "

July 26, 2018

5.0

Pros

What i like most about this software is that you can have a conversation with the patient through text message. making conversation with patients a lot easier.

Cons

What i like least about this software is that the reminders sometimes out go out at random times, making it is just a function that we can change but we always gets comments by our patients saying they get reminders at random times or way to late.

Review Source

jV

jesus V.  
chiropractic assistant  
  
Used the software for: Less than 6 months

### "Overall its been great, and a time saver!"

July 26, 2018

5.0

Pros

I really enjoy that it allows us to communicate with patients in real time. It also puts all our reviews in one spot!

Cons

I haven't seen it update me about a message or something else, unless it does through email. other than that its great.

Review Source

CD

Chris D.  
Owner  
Alternative Medicine  
Used the software for: 6-12 months

### "The Campaign Communication Juggernaut!"

January 17, 2025

4.0

Had a great experience with Review Wave. If my current EHR did not have a built in functionality to do what Review Wave does, I would still have it!

Pros

Review Wave is a reach out campaign juggernaut. The opportunity to connect and re-connect with prospective and current patients is the best I have seen on the market!

Cons

Review Wave is more expensive, and with more campaign options comes more time needed to set things up. It is mostly user friendly, but can seem complicated.

Review Source

JB

John B.  
Big Wig  
Alternative Medicine  
Used the software for: 2+ years

### "Great Product, Great Support, Bet on This Winner"

September 13, 2024

5.0

Amazing. Great support, quick availability, help with forms.

Pros

Great support, intuitive interface, integrates into Platinum and website. Also has an app so patients can control their appointments. Appointment reminders go out by email and text from our office phone number that patient's can reply directly to.

Cons

Dynamic forms are amazing, but tedious to put together. Could be an easier process.

Reason for choosing Review Wave

SKED lacked some features that ReviewWave had, including the lack of ability to receive texts from people NOT in your database. To SKED's credit, I let them know the reasons I had to leave their platform and they implemented all of the changes I suggested within a few months.

Review Source

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