# Page 4 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Dynamics 365 the right CRM solution for you? Explore 5828 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5828) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 4 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 76-100 of 5828 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NK Nikhil K. Assistant Manager Finance and Accounts Food Production Used the software for: 1-2 years ### "Functional Consultant" December 8, 2024 5.0 Using Dynamics 365 in our company at all levels P2P, R2R, Finance Module, Production Module, Quality Check Pros Integrated all departments in one place, Finance, Purchase, Sale and Warehouse Cons Manual over-writing with code functionality Switched from [TallyPrime](https://www.capterra.com/p/127762/Tally-ERP-9/) The quality check and review option was not available in the Tally for Product Manufacturing Review Source BZ Brendan Z. Manufacturing Manager Biotechnology Used the software for: 2+ years ### "Good ERP system" April 11, 2025 4.0 Pros Very powerful tool for managing companies finances and inventories Cons can be very cumbersome to try and customize tasks that are not out of the box Review Source JJ Jayda J. Payroll support Hospital & Health Care Used the software for: 6-12 months ### "It was a good use" October 17, 2025 3.0 Pros What i like is that there is great communication through the software I mean it’s very easy to use but ido believe they could update some of their features Cons What I dislike the most would be that I feel as though they don't fix some of the issues completely. Review Source BA Becky A. Coordinator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Middle of the road" March 20, 2025 3.0 we utilize it as a work order system. It works okay but with little training and less support it has been problematic. admittedly, it is probably an internal issue due to like of organizational training and support, but it seems hard to use for most team members Pros D365 has a tremendous number of options available Cons the screens are very busy and with multiple ways to enter info, it's difficult to have a standardized way to enter info Review Source VR Verified Reviewer Account Manager Used the software for: 1-2 years ### "Better than our last system!" March 14, 2018 4.0 Customer management, easy reporting on day-to-day interactions, forecasts, order data... Pros When used correctly, there is so much data that is available and it can be made available to the users as well as administration. It's easy to pull and easy to customize so that we're seeing the data that we need on a day-to-day basis. Cons Not really the software's fault, but trying to get buy-in is difficult. I think there were so many options that it felt overwhelming to some departments (specifically sales). We're still trying to customize for them and there hasn't been much adoption. Review Source VR Verified Reviewer Global Solution Architect, Accounting and Tax Accounting Used the software for: 2+ years ### "Copilot gives a real boost to D365" January 1, 2026 5.0 Great tool, functional and user-friendly, now even more powerful with Copilot and the dedicated D365 Copilot. Pros The advent of Copilot makes data stored in D365 a real treasure trove - even for non-coders. Any user can experiment with meaningful AI use cases. Cons Sometimes it just freezes and you might need to start your task anew. Nothing else really to complain about. Review Source DT Delicia T. Quality and training manager Telecommunications Used the software for: 2+ years ### "Great for large companies with locations across the SU or World" November 5, 2024 5.0 L\*ove that i could work on this with other teams in many different locations across the US. Pros Love the fact i could create share and view documents from other employees in different states or remote workers. Cons Sometimes challenging when 2 or more people are working to make changes to the same document or PowerPoint and getting it to look right. Review Source JC Juniper C. Director E-Learning Used the software for: 2+ years ### "My business transformer guide." November 12, 2024 5.0 The impact of Dynamics 365 on my business has been the elimination of data silos, automation of critical processes, and the ability for me to make decisions based on real-time data. It promotes collaboration, enhanced customer relationship management and cascaded the entire organization towards growth. Pros Dynamics 365 has helped to get the most out of business in one place. I love the fact that it ties together CRM, ERP and other functions in one integrated solution so I have a 360-degree view of my business. This provides valuable AI-powered insights and automation capabilities for process optimization and decision-making. Cons The scale and scope of Dynamics 365 can be overwhelming at first when navigating and configuring. Taking advantage of this platform and customizing right way might need dedicated resources and skills. Review Source ST Simon T. Cleint Development Manager Internet Used the software for: 6-12 months ### "Dynamics 365 is a great software designed to your businesses unify its processes" November 1, 2024 5.0 Its great it gives us comlete the picture of whats happeing in the business and helps us to analyze data and make meaningful improvments Pros Built-In Analytics helps us to make more informed and data driven decisions Cons Its a little more expensive and compicated than other but still has lots of benefits over other software Review Source VR Verified Reviewer it technician Construction Used the software for: Less than 6 months ### "Lots of features" December 19, 2024 5.0 We using an as400 solution and we deploy Dynamics a great steps Pros \- Lot of modules Finances, CRM, ERP' Operation, etc - cloud solution - Microsoft environnement - AI features - Robust solutions Cons Complex for new users - really expensive - Have to use Microsoft partner - Complexity for customizing - Limitation for offline access Switched from [IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/) too old platform... have to change for new usage Review Source RL Regan L. Director Information Technology and Services Used the software for: 2+ years ### "The Ever Improving Dynamics" October 22, 2024 5.0 I have found through the years my experience to be very positive. If I have ever had any issues the Microsoft customer support have always been quick and mostly good. The improvements to the settings and configuration have been really good, and the whole cloud system is so much quicker than it used to be. Pros Dynamics 365 has improved so much over the past 6 years I have been using it for NFP clients. The integrations with other products is getting better and the natural integrations with Microsoft products is fantastic. The whole Power Platform is really good now and Microsoft are constanting making things better and easier to use and configure. I love the low/no code as I am not a programmer but I have studied and learnt enough to be good at configuring Dynamics for my clients. Cons The licensing and the fact they stopped the not for profit grants for 5 free licenses. It is still reasonably priced, but for a NFP every cent counts. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce.org Nonprofit Cloud](https://www.capterra.com/p/265078/Salesforceorg-Nonprofit-Cloud/) Reason for choosing Dynamics 365 Low cost for not for profits and the integration with other Microsoft products already used Review Source nN never N. Accountant Accounting Used the software for: 1-2 years ### "Dynamics 365" November 5, 2024 5.0 l have used Dynamics for the past 2 years and it's been good for both planning and decision making Pros Dynamics 356 pros are its a tool that carters for business Marketing Accounting Cons in Accounting the costing part is less focused Review Source rR rachid R. business development manager Chemicals Used the software for: 1-2 years ### "Best Tool For professionals " November 25, 2024 5.0 great experience over all. the best tool for professionals Pros Dynamics 365 has a lot of great features, but one of the standout aspects is its integration capabilities. It seamlessly connects with other Microsoft products like Office 365, Azure, and Power BI, which makes it a powerful tool for enhancing productivity and collaboration. Cons One of the challenges with Dynamics 365 can be its complexity, especially for new users. The extensive range of features and customization options can be overwhelming and may require a steep learning curve. Additionally, the cost can be a concern for smaller businesses, as the pricing can add up depending on the modules and add-ons you choose. Review Source LP Leonardo P. Management Accountant Hospitality Used the software for: 1-2 years ### "Comprehensive Dynamics 365 Review: Integration, Customization, and Efficiency" December 10, 2024 5.0 Dynamics 365 is like having a Swiss Army knife for business management. It's packed with tools for everything from sales and customer service to finance and operations. Pros Its integration capabilities. The way it seamlessly connects with other Microsoft products like Office 365, Power BI, and LinkedIn is truly impressive. Cons The learning curve. While it's incredibly powerful and feature-rich, it can be quite overwhelming for new users or those transitioning from simpler systems. Review Source RR Rick R. Director Computer Software Used the software for: 2+ years ### "Dynamics-a powerful database for contact and opportunity management" October 27, 2024 4.0 I have been using it daily since 2016 for sales prospecting, contact management, follow up management, opportunity tracking, account management. It also is the database of record for our prospect contact and email database, and also our client database. We have also customized Dynamics to track our clients annual software maintenance renewals. Pros Some improvements made in 2023 have made Dynamics much better than it was before for setting up screen views, arranging and filtering columns, and improved search options. Cons 1) The cost of marketing is very high compared to other email marketing services reporting can be complex, for example including fields from the associated account file is difficult or impossible when modifying the contact record search. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Cost and salesforce has become even more complex than Dynamics Review Source AS Adefemi S. Customer service representative Banking Used the software for: 1-2 years ### "Useful for workflow " June 20, 2025 4.0 Pros I like it’s an all round application that makes tasks easy. It also helps record and document and manage client database for easy referral and access as needed. Cons Updates may be slow. But other than that, it’s satisfactory. I also noticed that there are several versions used by several organizations. This makes it appear new when I change jobs. Review Source OM Omur M. design Apparel & Fashion Used the software for: 1-2 years ### "Dynamics 365" November 23, 2024 5.0 My overall experience with Dynamics 365 has been positive. Its integration of CRM and ERP streamlines operations, and the AI tools provide valuable insights. While the setup can be complex and the cost high for smaller businesses, its scalability, customizability, and user-friendly features make it an excellent choice for growing organizations. Pros Dynamics 365 stands out for its seamless integration of CRM and ERP, user-friendly interface, and AI-driven insights. Its scalability and customizability make it a powerful solution for businesses. Cons The cost of Dynamics 365 can be high for smaller businesses, and its complex setup process may require significant time and expertise. Occasional performance issues also affect user experience. Review Source AB Anwar B. Senior Ecommerce Technical Specialist Marketing and Advertising Used the software for: 1-2 years ### "Dynamic 365 Review" November 1, 2024 4.0 Overall experience with using Dynamic 365 is great, its safe & secure, can easily navigate through the various tabs and pages, its easy to set up client databases and it can hold a lot of client data without running slowly Pros Its great that you can hold all customer information - and the various places the information is held is easily accessable Cons Generating reports can take a little longer to do Review Source CI Chijioke I. QA Analyst Information Technology and Services Used the software for: 2+ years ### "My everyday personal and working tool" December 9, 2024 5.0 It has helped my personal and work life. Pros Ease of use, sleek user interface and many avenues to getting customer support Cons Their subscription plan. They need to reduce their price a little bit more as a market leader Review Source NF Nelson F. Office Construction Used the software for: I used a free trial ### "Great Product " January 6, 2026 5.0 My overall experience is Good! I think Dynamics 365 has a lot to offer & it is extremely great when putting data together. Pros I like how it helps better manage sales & service. The software itself is very helpful & updated for the most part. Cons Sometimes it takes a while to load up, but overall, the software is great! The ability to collect data for improved efficiency and new insight comes in handy. Review Source KM Karl M. CISO Financial Services Used the software for: 6-12 months ### "More robust and feature-rich than competition " January 17, 2025 5.0 Overall we had a fairly easy journey to implement it and so far it has met all of our expectations. Pros Of all the CRM products out there that are SaaS delivered, we found Dynamics to be the most robust and feature-rich. We tested it against similar competitors such as Salesforce, and Dynamics simply did better on many fronts. Not to mention Dynamics is reasonably priced compared to competition. The best part of MS Dynamics was its native integration with many other MS products such as DB Warehouse, Copilot, Azure products, etc. Cons There wasn't much downside to it. Perhaps its UI can be more intuitive in certain areas. Review Source CO Christy O. Regional Network Performance Analyst Information Technology and Services Used the software for: 1-2 years ### "Exceptional Tool Dynamics 365" December 2, 2024 5.0 My experience is amazing as this help integrate data and manage collaboration with team members. Pros One aspect I appreciate about Dynamics 365 is its ability to integrate data effectively and enhance workflow efficiency. Cons The cost and complexity of the features which can make it difficult to set up. Review Source Maria C. Owner Non-Profit Organization Management Used the software for: I used a free trial ### "Windows dynamic 365" November 26, 2024 5.0 Well, I'm a new user. Obviously I've used Windows in the past but Dynamics is new to me. A am just gaining experience with it but so far it's very user friendly and very much what I would expect from a Windows product. Pros I loved the options of using all of the advanced features that I expected from the Windows 365 plus plus a bunch of extras. Plus the app is very user friendly. Cons Overall, the only thing that I would say is a problem with Dynamics 365 is cost, especially when considering larger companies when it comes to licensing. Review Source DZ Denis Z. Finance Manager Environmental Services Used the software for: 2+ years ### "Microsoft Dynamics 365" January 17, 2025 5.0 Extremely happy with how smart is this software. A great tool to have in your Finance department! Pros Quiet simple to use once you get proper training. It maximizes our financial visibility and profitability dramatically. Cons Not super easy to first handle but once you get good training with this software you're on for great results! Review Source VR Verified Reviewer Urban Cooperative Developer Retail Used the software for: I used a free trial ### "In my humble experience..." October 7, 2024 2.0 I avoid all Apple products, because they admit to creating tech-devices that are designed to force the consumer into routinely purchasing "upgrades"...What an Atrocious dismissal of their corporate responsibility to improve Mother Earth's Environment! Microsoft's continuous auto-updates practically force consumers into using THEIR products/apps - which are far less secure than the Linux/Firefox/Mozilla/Google team. The similarities b/w Apple and Microsoft are that these "updates" often force the consumer to purchase new devices - after their current device is too far "corrupted" to be worth the $$$ for repairs (because they inadvertently downloaded malware). Also, throughout my beginners-level experiences, I have found that Google readily offers updates/tips/step-by-step instructions on how to integrate Google Apps/programs to "play well" w/Microsoft...I have NOT found this information readily provided by Microsoft. Pros My review is for Microsoft products, in general - not specifically "Dynamic 365". I am not very tech-savvy, so when I first started developing my Business Plan, I utilized the Operating System already installed on my laptop, which was Microsoft. As I was/am working alone, I discovered that my lack of tech-knowledge/skills had caused my personal laptop to crash/inadvertently downloaded malware. After the 3rd time that a patient/helpful friend "rescued" my laptop, he informed me he would be installing Linux as my Ops. This was/will continue to be a learning process, but the fact Linux keeps my files/system secure has made a believer out of me. I now advocate for Linux/Firefox/Mozilla/Google - they work well together, and they are operated primarily as non-profits (except Google, obviously). More importantly, NONE of their "updates" have EVER caused my laptop to "crash" or download corrupted malware files. Cons In order to make developing my business website easier on myself, I recently purchased a second laptop w/Microsoft as the Ops. However, I soon realized that Microsoft's "auto-updates" were continuously converting/moving my Google files onto Edge/Onedrive/Microsoft apps. I wasted hours of time "undoing" their "updates", and finally I took the device to my locally-owned computer repair shop. After explaining my frustrations, they immediately understood what I was referring to, and installed "Microsoft Stop" on my device - so far, so good... 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