# Page 9 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is Dynamics 365 the right CRM solution for you? Explore 5809 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/157279/Dynamics-365/reviews

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Dynamics 365

4.4 (5809)

[View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 9 - Reviews of Dynamics 365

## Showing most helpful reviews

Showing 201-225 of 5809 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Christopher E.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Best tool in the game "

October 28, 2024

5.0

Very easy to use and chalked full of helpful information

Pros

I enjoy the man service that came with the subscription

Cons

I didn’t have any complaints the subscription is great

Review Source

KP

Kristin P.  
Admin  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Affordable software"

September 4, 2024

5.0

Really good experience. A few hiccups along the way but I got it all worked out.

Pros

I like this software because it is affordable and and adds a lot of value to my money which is why I love it

Cons

Getting error some time so it's take some time to remove the error. But i usually doesnt last too long.

Review Source

TO

TEMITAYO O.  
Salesforce Developer  
Information Technology and Services  
Used the software for: 6-12 months

### "Dynamics 365: The Ultimate Business Applications Suite"

August 14, 2024

5.0

Dynamics 365 has helped us improve our customer engagement and streamline our business processes.

Pros

The comprehensive suite of business applications that includes sales, customer service, and marketing automation

Cons

The setup and configuration can be complex for new users.

Review Source

DM

David M.  
Owner  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Product Review"

September 15, 2024

3.0

It was an overall positive experience but lacking a bit

Pros

It was a good program that was easily accessible

Cons

My staff and I had difficulties with navigating the program

Review Source

MS

Micah S.  
Lead Imaging supervisor  
Hospital & Health Care  
Used the software for: 6-12 months

### "Dynamics 365"

August 27, 2024

5.0

Pros

Has really helped with organization and keeping everything universal in the Microsoft products

Cons

The cost of this product. But as quality often comes at a price, this product has proved its worth.

Review Source

MJ

Monica J.  
Financial Analyst  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "Dynamics 365 "

July 31, 2024

5.0

Pros

Easy to use. We can customize the report accordingly. Good for billing and invoicing

Cons

The application freezes many time. if you want to reverse entry you have to duplicate to zero out the entry

Review Source

GAP

Gretchen Ann P.  
Creative Specialist  
Arts and Crafts  
Used the software for: 6-12 months

### "Honest Review"

June 12, 2024

5.0

Pros

I like the software it really helps me to do my job easily

Cons

I love everything about the software features

Review Source

VR

Verified Reviewer  
Senior Financial Expert  
Accounting  
Used the software for: I used a free trial

### "Value for Money with Dynamics 365"

August 27, 2024

5.0

I used it in my previous organisation, my experience with this was excellent. I think it is a valuable asset for business operations.

Pros

I liked it because I can customize dashboards, detailed analytics and it seamless integration with other MS products.

Cons

Only the pricing is too high. However, they are providing what they are charging for. I think it is value for money.

Review Source

VR

Verified Reviewer  
Customer Service Representative  
Warehousing  
Used the software for: 1-2 years

### "Great for Managing large number of customers"

June 14, 2024

5.0

Pros

Dynamics 365 is a great tool, in-fact one of the best tool I’ve used for Customer Relation Management. The best part is its case system or external and internal cases and its integration to outlook emails.

Cons

It cannot be operated in 2 windows. Everything should be in one window. You cannot login to two windows at a time.

Review Source

SS

Sona S.  
photographer  
Photography  
Used the software for: I used a free trial

### "Comprehensivd Yet Complex!"

October 25, 2024

4.0

Dynamic 365 is a powerful tool that despite some challenges, offers significant beniftis in terms of integration and advanced analytics

Pros

Dynamic 365 is a powerful suite of business applications that integrates both CRM and ERP funcionalities.

Cons

The intensity features and cuztomization options can make the initial setup and learning curve quite steep

Review Source

FD

Francois D.  
HR manager  
Accounting  
Used the software for: Less than 6 months

### "Great product"

August 29, 2024

5.0

Pros

For the use that i have, it's really easy to navigate and to find the information i need.

Cons

For now, there is not much i don't like about it.

Review Source

AI

Aminul I.  
Owner  
Animation  
Used the software for: 1-2 years

### "I suggested Dynamics 365 to everyone. "

June 30, 2024

5.0

overall experience with Dynamics 365 is good.

Pros

integration, scalability, comprehensive functionality, customization options, analytics capabilities, and cloud-based deployment make it a preferred choice for businesses looking to streamline their operations and drive digital transformation.

Cons

It has issues when an update is discharged. Isn't easy to use for new clients or learners. Requires a long customization to begin running Sign in portable ...

Review Source

SR

Sanjay R.  
Senior executive branch manager  
Insurance  
Used the software for: 2+ years

### " It's a intelligent business applications that help organizations unify CRM"

June 23, 2024

5.0

Successful adoption often hinges on effective planning, user training, ongoing support, and alignment with business objectives to maximize its benefits across sales, marketing, service, and operations functions.

Pros

Iintegrates well with Microsoft products

Cons

Implementing and customizing Dynamics 365 can be complex, requiring skilled IT professionals or consultants, particularly for larger deployments.

Review Source

WA

Wasi A.  
Review of Software  
Computer Software  
Used the software for: Less than 6 months

### "Dynamic 365"

February 19, 2024

5.0

Dynamics 365's CRM capabilities enable users to better understand and engage with their customers, leading to improved customer satisfaction and loyalty.

Pros

Dynamics 365 is built on Microsoft's trusted and secure Azure cloud platform, providing robust security features and compliance certifications to protect sensitive business data and ensure regulatory compliance.

Cons

Storing sensitive business data in the cloud may raise concerns about data security and privacy. Organizations need to ensure that appropriate measures are in place to protect their data and comply with relevant regulations and standards.

Review Source

VR

Verified Reviewer  
Analista de Sistemas  
Higher Education  
Used the software for: 6-12 months

### "Comentarios sobre Dynamics 365"

July 4, 2024

5.0

Pros

Incorpora inteligencia artificial (IA) y análisis de datos para ayudar a obtener información valiosa de sus datos.

Cons

Problemas en el rendimiento, tiempos de respuesta lentos y bloqueos

Review Source

RK

Ritesh K.  
freelancer  
Computer Software  
Used the software for: Less than 6 months

### "Dynamics 365 : Great Business Process Manager."

August 5, 2024

5.0

Dynamics 365 is a versatile toolbox that integrates various business functions, providing a suite of tools for different jobs in one place. The system's steep learning curve may take time, but once familiar, it streamlines processes and provides valuable insights, resembling mastering a complex instrument.

Pros

Microsoft software works natively with other applications, making integrations with externals in the same environment easy, such as calendar management.

Cons

It might be challenging to adjust to particular needs, and current items must be reworked to meet unique corporate requirements.

Review Source

JY

Jennifer Y.  
Owner  
Retail  
Used the software for: 1-2 years

### "Dynamics 365 Review"

July 18, 2024

5.0

Pros

I like how easy it is to use. Even with a small business.

Cons

What do I like least about this product, I did not like how much it was.

Review Source

NH

Naiem H.  
Founder  
Design  
Used the software for: 6-12 months

### "Effortless Billing and Invoicing with Dynamics 365: Streamlining Business Finances"

May 26, 2024

5.0

Pros

Using Dynamics 365 is a complete transformation for our billing and invoicing operations. For a small entrepreneur, following finances is paramount and this software has simplified everything. Its packages are designed in a way that customers can alter some details like the logotype quite easily without losing their personal touch thus ensuring uniformity with all other business requirements thereby maintaining uniformity throughout the organization including logos on documents such as letterheads Generating invoices electronically or manually, tracking what has been paid against what has come in before calling someone out on debt matters like when or where those funds have gone into without leaving physical evidence on paper has never been easier since this system handles everything on its own. For instance, it has been very crucial because we used to spend too much time going through many papers’ records trying to find out who owes us what; but now things just happen at a click of.

Cons

A business owner using Dynamics 365 for invoicing and billing has both been helped and prevented to some extent by its functionality. Beginning to understand all the finer points of this software is tough - it gets difficult soon after one starts using it. The financial tools bundled alongside Dynamics 365 play a key role in management when we don’t really know what we’re doing yet it’s still one tough nut to crack. To mention a few; it takes a lot of precious time in setting up the software.

Review Source

AD

Abhijit D.  
Sales  
Marketing and Advertising  
Used the software for: I used a free trial

### "Best & easy to use"

August 1, 2024

5.0

Good & easy to use. Need to more update.

Pros

I feel It's a best for everyone & me also.

Cons

Easy to use for all,teen ager or adults.

Review Source

RS

Ritesh S.  
Reservation  
Hospitality  
Used the software for: Less than 6 months

### "Make easy to download and start work "

August 5, 2024

3.0

I tred once to download this software from Google but there are somany softwares. And make me confused that what was the software i looked for . Its take tomuch time to search and last i found the one i was looking for it Dynamics 365

Pros

They have good service and good software easy yo work and all function

Cons

Abput this its charges are high and if they give free trail download for 3-6 months

Review Source

VR

Verified Reviewer  
Admin assistant  
International Trade and Development  
Used the software for: 1-2 years

### "Dynamics 365 user"

June 8, 2024

5.0

A wonderful experience and I can never give it up

Pros

It is very helpful in business and allows me to complete many tasks in one platform

Cons

Nothing, I think I like everything about the app

Review Source

VR

Verified Reviewer  
Project Manager Digital Transformation  
Machinery  
Used the software for: 6-12 months

### "Great tool for business management for sales and marketing teams"

July 12, 2024

3.0

Pros

I like the possibility to use it on microsoft cloud and the numerous pre built applications available

Cons

It is complex to understand and it is not so user-friendly

Review Source

CR

Cameron R.  
Information Technology  
Financial Services  
Used the software for: I used a free trial

### "Great tool for your business unification"

October 14, 2024

4.0

Pros

Greate enterprise resource planning tool for any size buisiness.

Cons

Pretty niche product and locked into the Microsoft Infrastructure.

Review Source

JA

Joseph A.  
Admin  
Education Management  
Used the software for: 1-2 years

### "Streamlining Business Operations with Dynamics 365"

March 12, 2024

5.0

In summary, Dynamics 365 has been a game-changer for our business. Its flexibility, integration capabilities, intelligent features, and scalability have enabled us to streamline our operations, drive growth, and deliver value to our customers. If you're looking for a comprehensive solution to elevate your business to the next level, Dynamics 365 is the way to go. Highly recommended.

Pros

One of the standout features of Dynamics 365 is its flexibility. The modular nature of the platform allows us to tailor our solution to fit our specific needs, whether it's managing sales pipelines, optimizing supply chain processes, or enhancing customer service interactions. The ability to choose and customize the modules that best suit our requirements has been instrumental in boosting efficiency and productivity across our organization.

Cons

Complexity of Setup: While Dynamics 365 offers extensive customization options, setting up the platform to align perfectly with specific business needs can be complex and time-consuming. Businesses may require dedicated resources or external consultants to configure the system effectively.

Review Source

DC

David C.  
Sale manager  
Retail  
Used the software for: 6-12 months

### "Dynamics 365 Business Analyst"

March 24, 2024

5.0

Overall, its flexibility, functionality, and alignment with Microsoft's ecosystem make it a popular choice for organizations looking to streamline their operations and improve productivity.

Pros

Overall, Dynamics 365's integration, scalability, comprehensive functionality, customization options, analytics capabilities, and cloud-based deployment make it a preferred choice for businesses looking to streamline their operations and drive digital transformation.Providing a unified experience and enabling users to leverage familiar tools and workflows.

Cons

While Dynamics 365 is a powerful and versatile a wider range of organizations.Compatibility issues or limitations when trying to connect with external systems.

Switched from

[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)

Salesforce can be expensive, especially for smaller businesses.Setting up and configuring Salesforce to meet specific business needs may require technical expertise and training.

Review Source

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