# Page 9 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Dynamics 365 the right CRM solution for you? Explore 5828 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5828) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 9 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 201-225 of 5828 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RM Rodney M. Kitchen and appliances installation Construction Used the software for: Less than 6 months ### "Easy to install " September 4, 2024 5.0 But in general is sadly to install and learn about the product Pros The segurity program is the best one for my opinion Cons The outlook email , is very annoying, you never see when arrived the email Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Bc I was victim of scam , I did the best for protect my pc Review Source tV tanaji V. website development Computer Software Used the software for: Less than 6 months ### "Streamlined Business Operations with Dynamics 365" July 29, 2024 5.0 Pros Provides a single source of truth by consolidating data from various modules, which enhances decision-making and operational efficiency. Cons hile Dynamics 365 is highly customizable, configuring it to meet specific business needs can be complex and may require specialized knowledge or consulting services. Review Source DR Desi R. Financial Broker Financial Services Used the software for: 2+ years ### "Dynamics Review" September 16, 2024 5.0 Pros It has every microsoft software you can think of. Cons I don't really have an issue with this software. Review Source CW Chelsey W. Customer Service Corporate Trainer Consumer Goods Used the software for: 6-12 months ### "Moving onto Bigger and Better Dynamics!" September 12, 2024 5.0 My overall experience with Dynamics 365 is positive, we are switching to Dynamics 365 from Dynamics AX, it is definitely an upgrade. Pros The thing I like the most about Dynamics 365 is ease of use. Cons The thing I like least about Dynamics 365 is the clutter that there sometimes is on certain screens. Review Source TV THRASSOS V. VP of Sales Marketing and Advertising Used the software for: I used a free trial ### "Great Product, but make sure you know what you need before you buy" November 10, 2024 4.0 Great product, with some limitations (in my opinion). Pros Maybe the best professional program in the market. Cons It's expensive and doesn't supply a fully sales funnel option like I need to use. Review Source BR Busola R. Accountant Telecommunications Used the software for: 1-2 years ### "ERP on microsoft office at its best" August 10, 2024 5.0 Dynamics is very flexible and can interact so well with microsoft office and this is a game changer Pros It is a very good ERP and the integration with microsoft office is amazing. You could literally start and finish your work on an ERP without cross opening any other app Cons It is a very good ERP but unpopular and most organizations are yet to key into the ERP. Review Source TF Tayo F. Consultant Information Technology and Services Used the software for: 6-12 months ### "A Comprehensive Business Management Solution" August 14, 2024 5.0 Dynamics 365 has been a valuable asset for our business. It's helped us streamline our operations, and the customer support team is knowledgeable and responsive. Pros I appreciated the breadth of features offered by Dynamics 365, which allowed us to manage our business operations in one place. The integration with other Microsoft tools is also excellent. Cons The learning curve was steeper than expected, and some of the features felt overwhelming at first. Review Source DM David M. Owner Health, Wellness and Fitness Used the software for: I used a free trial ### "Product Review" September 15, 2024 3.0 It was an overall positive experience but lacking a bit Pros It was a good program that was easily accessible Cons My staff and I had difficulties with navigating the program Review Source KP Kristin P. Admin Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Affordable software" September 4, 2024 5.0 Really good experience. A few hiccups along the way but I got it all worked out. Pros I like this software because it is affordable and and adds a lot of value to my money which is why I love it Cons Getting error some time so it's take some time to remove the error. But i usually doesnt last too long. Review Source VR Verified Reviewer Health care administrator Hospital & Health Care Used the software for: I used a free trial ### "Is Dynamic 365 worth it?!" August 1, 2024 4.0 On the whole, I would recommend Dynamic 365 for those who are serious about learning new software that could be easy and flexible if they are ready to spend some time and resources. Pros Dynamic 365 is a unified software source that manages Microsoft's customer relationships. I will list out some of the Pros which I found useful: 1. It helps us run your business entirely and will offer insights that provide the best results using the support of AI. 2. It is fully equipped with much-needed features like flexibility, lower costs for ownership, improvised scalability, and much more. 3. It significantly helps budding start-up enterprises as it is affordable. 4. It is a bane for those who work in industries like finance, marketing, sales, customer services, and many more. 5. Being able to customize to the specific needs of the users is one of the best features as it gives scalable solutions. Cons There are a few potential disadvantages as well. Implementation could be complex without proper training and learning. Takes time to understand the features provided to use the software to its fullest. Review Source RR Ravindra R. Intern Design Used the software for: 6-12 months ### "Reviewing Microsoft Dynamic 360" June 28, 2024 4.0 It was not bad not good experience overall it was smooth Pros I like most about its is Excel and Word offline use its sow amooth. Cons Some other unwanted app which i won't use at all but i payed for them also Alternatives considered [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Reason for choosing Dynamics 365 because in one pack i was getting many apps. Review Source EM Ezekiel M. Systems Engineer Information Technology and Services Used the software for: 1-2 years ### "Navigating Business Excellence with Dynamics 365" July 10, 2024 5.0 My overall experience with Dynamics 365 has been largely positive. I appreciated the seamless integration of various business functions, which improved efficiency and collaboration across my organization Pros What I liked most about the product it is seamless integration of various business functions into one cohesive platform. The ability to access and manage customer relationships, financials, and operations and human resources all within a single system greatly streamlined workflows and improved efficiency. Cons What I like least about the product was its complexity and the steep learning curve associated with mastering all its features. Review Source GP Geoffrey P. Formation Government Administration Used the software for: 2+ years ### "Logiciel tant professionnel que particulier" August 11, 2024 5.0 Pros Toutes les fonctionnalités qu’apporte ce logiciel Cons Un manque de tutoriel lors de la première utilisation Review Source VR Verified Reviewer Senior Financial Expert Accounting Used the software for: I used a free trial ### "Value for Money with Dynamics 365" August 27, 2024 5.0 I used it in my previous organisation, my experience with this was excellent. I think it is a valuable asset for business operations. Pros I liked it because I can customize dashboards, detailed analytics and it seamless integration with other MS products. Cons Only the pricing is too high. However, they are providing what they are charging for. I think it is value for money. Review Source TO TEMITAYO O. Salesforce Developer Information Technology and Services Used the software for: 6-12 months ### "Dynamics 365: The Ultimate Business Applications Suite" August 14, 2024 5.0 Dynamics 365 has helped us improve our customer engagement and streamline our business processes. Pros The comprehensive suite of business applications that includes sales, customer service, and marketing automation Cons The setup and configuration can be complex for new users. Review Source Timmy S. Freelancer Market Research Used the software for: I used a free trial ### "Navigating Business Success: My Journey with Microsoft Dynamics 365" July 12, 2024 5.0 Mature, End-to-End Solution, Accessible insights, Enhanced customer service experience, Reduced sales cycle and Increased productivity. Pros As someone interested in digital marketing and productivity, you’ll appreciate how Dynamics 365 can enhance business processes and customer engagement. Cons It's a powerful platform, no tool is perfect, and understanding its limitations is essential. Review Source MS Micah S. Lead Imaging supervisor Hospital & Health Care Used the software for: 6-12 months ### "Dynamics 365" August 27, 2024 5.0 Pros Has really helped with organization and keeping everything universal in the Microsoft products Cons The cost of this product. But as quality often comes at a price, this product has proved its worth. Review Source AT Anjum T. BI Engineer Information Services Used the software for: 1-2 years ### "The best CRM I have used" August 9, 2024 5.0 Pros All in one place kind of solution. Covering from the CRM side to POS integrations. Really easy to learn and use. Cons Initial onboardings and integration can be hard for non techy people. Switched from [SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/)[SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/) I switched jobs and got introduced to Dynamics 365 Review Source GAP Gretchen Ann P. Creative Specialist Arts and Crafts Used the software for: 6-12 months ### "Honest Review" June 12, 2024 5.0 Pros I like the software it really helps me to do my job easily Cons I love everything about the software features Review Source IS Intiaj S. Owner Education Management Used the software for: 6-12 months ### "I Suggested Dynamics 365 Everyone " July 7, 2024 5.0 My overall experience with Dynamics 365 has been positive. The platform's robust features, seamless integration with other Microsoft tools, and powerful analytics capabilities enhance productivity and decision-making. However, the complex licensing structure and occasional customization challenges can be a drawback for some businesses. Pros What I liked most about Dynamics 365 is its seamless integration with other Microsoft products, robust customization options, and powerful analytics tools, which together enhance productivity, streamline operations, and provide valuable insights for informed decision-making. Cons The least appealing aspect of Dynamics 365 is its complex licensing structure, which can be confusing and expensive, making it challenging for businesses to choose the right plan and manage costs effectively Review Source MB Mark B. Founder and CEO Apparel & Fashion Used the software for: Less than 6 months ### "Microsoft Review " August 30, 2024 5.0 Pros Keeps accurate information on data, able to process properly Cons Doesn't work well when storage is full. Has limited amount of storage Review Source CR Cameron R. Information Technology Financial Services Used the software for: I used a free trial ### "Great tool for your business unification" October 14, 2024 4.0 Pros Greate enterprise resource planning tool for any size buisiness. Cons Pretty niche product and locked into the Microsoft Infrastructure. Review Source FD Francois D. HR manager Accounting Used the software for: Less than 6 months ### "Great product" August 29, 2024 5.0 Pros For the use that i have, it's really easy to navigate and to find the information i need. Cons For now, there is not much i don't like about it. Review Source KS Kynan S. Administrator Business Supplies and Equipment Used the software for: 2+ years ### "D365 purchasing" July 21, 2024 5.0 Overall positive. I maintain user accounts and purchase supplies through it. Pros Ease of Administration from IT perspective Cons Difficult to navigate if you don't know what your doing Review Source RAL ROSA ARLEIA L. GERENTE Printing Used the software for: I used a free trial ### "Dynamics 365: Transforming Business with Efficiency and Innovation" July 4, 2024 5.0 Dynamics 365 is a solid choice for companies looking for an integrated and scalable solution to manage their operations efficiently. Pros The ability to customize and configure Dynamics 365 to meet specific business needs is one of the big plus points. This includes adjustments to workflows, forms, reports and dashboards Cons For smaller companies or those without previous experience with CRM/ERP platforms, the initial complexity of implementation and configuration can be challenging. Review Source Similar Products Featured ## Related categories [Lead Management](https://www.capterra.com/lead-management-software/)[Lead Generation](https://www.capterra.com/lead-generation-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.