# Page 8 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Dynamics 365 the right CRM solution for you? Explore 5828 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5828) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 8 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 176-200 of 5828 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer designer Apparel & Fashion Used the software for: I used a free trial ### "It's better to try to use it " September 20, 2024 4.0 It serves as a central hub to know all about customers, sales, marketing, finance, and many other customer service options, making it an integral part of any business. Pros You can configure Dynamics 365 to work the way you want it to, making it a very powerful tool. It's user-friendly and can be easily set up and managed with a variety of custom features. Cons Solution costs can be somewhat steep, especially for small organizations. In addition, the complexity of the system can be somewhat overwhelming and the learning curve can be quite steep. Mobile applications are bad, difficult to customize, long, and expensive. Review Source NR Niki R. Technicien informatique Individual & Family Services Used the software for: Less than 6 months ### "Solution très puissante" November 25, 2024 5.0 Très bonne prise en main, très fluide, analytique avancée, intégration complète. Il permet de centraliser et de gérer divers aspects de l’entreprise Pros L’intégration de Power BI L’automatisation des processus Cons Demandes de mis à jour plus fréquents qui peuvent perturber les flux de travail. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Questions de coût et aussi la partie fonctionnelle Review Source VR Verified Reviewer Principal Education Management Used the software for: 1-2 years ### "Microsoft Dynamics 365: A Comprehensive Review" July 24, 2024 5.0 Cost is incredibly good, Azure integration, and a vibrant community of support. Microsoft is heading in a direction I want to go. We made the switch to this software because it had broader options in terms of: - Strong consulting partnership - Strong services expertise - Overall cost - Financial/organizational viability - Product roadmap and future vision - Product functionality and performance - Breadth of services - Strong customer focus - Strong user community After utilizing this software, I know it is the best fit for us, and we will not switch to anything different. Pros The future of this product is incredibly bright, and the cost of entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success. I have used this software for over 7 years and have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps, the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge. From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor, namely Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation. Salesforce and other competitors also do not have anything like Azure. Having all of your business applications under such an umbrella is incredibly powerful. Using Dynamics 365 has completely transformed our billing and invoicing operations. For a small entrepreneur, managing finances is paramount, and this software has simplified everything. Its packages are designed in a way that allows customers to easily customize details like the logo without losing their personal touch, ensuring uniformity throughout the organization, including on documents such as letterheads. Generating invoices electronically or manually, and tracking what has been paid against what is owed, has never been easier since this system handles everything. For instance, it has been crucial because we used to spend too much time going through many paper records trying to find out who owes what. Now, everything happens with just a click. Microsoft Dynamics 365 is an extraordinary tool to use. I recommend it to all prospective users. It has great and brilliant features, is efficient, and its capabilities are impressive. This software has given us numerous new capabilities, such as: - Upgrading dynamic processes - Improving business process results - Driving innovation - Enhancing business process agility - Improving customer relations/service - Driving revenue growth - Cost management - Improving supplier or partner relationships - Creating internal/operational efficiencies - Reducing time to market Microsoft Dynamics 365 is an incredible tool for scheduling and creating effective workflows. It allows us to manage our staff professionally. The reliability of Microsoft Dynamics 365 is something I greatly appreciate. It has been easy to use and customize. Cons I have had less than ideal interactions with support. Mostly they are positive, but often they do not know enough about the product and ask for information I already provided in detail upon initial case submission. That being said, this product is innovating and improving so much that it is unrealistic to expect all support staff to be 100% on top of their game. They should be, but realistically, you will encounter intermediaries before reaching someone who can actually help. This isn't really a Dynamics issue, but you will need to rely on support if you go with an online installation. Understanding all the finer points of this software is tough—it gets difficult soon after you start using it. The financial tools bundled with Dynamics 365 are crucial for management, even if we don’t fully understand them yet. However, it’s still a tough nut to crack, and setting up the software takes a lot of precious time. Despite this, I am impressed by Microsoft Dynamics 365. It is a brilliant program with impressive reliability. It makes field management of our staff smooth and effective, and managing customer relationships is simple. Microsoft Dynamics 365 is a quality software to use, with quality features. We won't change a thing, and the promptness of the vendor's responses makes things even better. Review Source VR Verified Reviewer Administration Assistant Human Resources Used the software for: 6-12 months ### "Empowering Growth with a Microsoft-Friendly CRM Tool" August 6, 2024 5.0 It is a CRM tool that is very compatible with Microsoft. Overall, it is very convenient to use, time-efficient, and I am confident that it is a tool that can help a company grow. There is no other tool as convenient for managing customers. Although setting it up takes some time, its strong advantages outweigh the inconvenience. Pros Dynamics 365 is suitable for large organizations. Its integration with other Microsoft products is excellent. Once adapted to the system, it becomes very convenient and time-efficient. Cons It can be cumbersome due to the need for specific settings. For small groups, the cost may be burdensome. Review Source VR Verified Reviewer Owner Real Estate Used the software for: 1-2 years ### "Microsoft Dynamics 365 Review" September 3, 2024 4.0 Dynamics 365 is good software, and it's easy to use. It's very easy to navigate, and the UI is good, so it's easy to see. Pros If you need real-time help, you can always contact your representative for help. The biggest advantage is being able to integrate into one platform. Cons I've waited a long time for a live representative. I hope you can improve it and solve the customer's inconvenience in real time. Review Source cQ christian Q. tecnico en electronica Wholesale Used the software for: 1-2 years ### "software sofisticado" September 22, 2024 5.0 buena excelente lo mejor que me a podido pasar Pros su velocidad en responder la habilidad de responder a una solucion Cons no me gusta porque es un poco caro y un poco dificil de aprender Review Source TK Thomas K. Quality Assurance Construction Used the software for: 6-12 months ### "Overview of Dynamics 365" September 10, 2024 4.0 It is a powerful tool that offers a valuable solution for managing various business process, despite some challenges related to implementation and cost. Due to its friendly user interface and training the learning curve makes users get up speed on how to make use of it. Pros It has several standout features that makes it a good app for business. The features include. Integration and Flexibility, a comprehensive CRM and ERP functionalities, very scalable and great user experience. Cons Here some cons about dynamics 365. The cost of implementation and purchase is high. It is complex to implement. High levels of customization to fit customer needs. Depends solely on MS ecosystem for it resources. Review Source SH Stefanie H. Analyst Insurance Used the software for: 2+ years ### "Dynamics 365 Handy Tool" September 3, 2024 5.0 It's a handy repository for keeping data organized Pros Very point-and-click to be able to store and update important data. Cons With so many areas to store information and documents it's hard to locate items at times. Review Source JK Josie K. Realtor Real Estate Used the software for: Less than 6 months ### "Microsoft dynamic review" September 28, 2024 5.0 I loved it. it was like not like any other software I'd used. Microsoft is still the king Kong of software especially in the business world Pros brilliant business app. I can run my whole business using this Cons Had some security glitches and I was not able to easily retrieve my lost password and get into my account Review Source TC Tamiko C. Publisher Writing and Editing Used the software for: 1-2 years ### "Can’t beat it!! It’s a WIN!" September 22, 2024 5.0 My experience has been a joy and it makes my life a lot easier. Simplifying my growing business. Pros I’m impressed with everything it offers. There’s a variety of platforms that’s comes with Dynamic 365 and I love it!! Cons I can honestly say I have no cons about it. It hasn’t disappointed me in no aspect. Review Source KT Kremena T. Executive Assistant Executive Office Used the software for: 1-2 years ### "User-friendly but Buggy" September 5, 2024 4.0 Pros It is very easy to use. User- friendly. Cons Dynamics 365: Frequent Bug Issues is what I experience with it. Review Source Alex Ephrem B. développeur en web concepteur de site Architecture & Planning Used the software for: 6-12 months ### "Intégration puissante et flexibilité modulaire pour optimiser les opérations commerciales" July 20, 2024 4.0 c Globalement, mon expérience avec Dynamics 365 a été à la fois positive et complexe. La suite offre une large gamme de fonctionnalités intégrées, ce qui est un véritable atout pour centraliser et gérer divers aspects de l'entreprise, comme les ventes, le marketing et la finance, dans une seule plateforme. J'apprécie particulièrement l’intégration fluide avec les autres produits Microsoft, tels qu'Office 365 et Power BI, ce qui facilite la synchronisation des données et l’accès aux outils que j’utilise déjà. cependant, la courbe d’apprentissage a été assez raide. La richesse des fonctionnalités peut être écrasante, et j’ai dû investir du temps dans la formation pour bien comprendre comment utiliser toutes les options disponibles. Pros Écosystème Microsoft : La compatibilité avec d'autres produits Microsoft (Office 365, Azure, etc.) facilite le travail en combinant plusieurs outils dans un environnement cohérent. Cons En utilisant Dynamics 365, j'ai trouvé qu'il y a plusieurs aspects qui peuvent être frustrants. Tout d'abord, la complexité du produit m'a obligé à suivre une formation initiale pour vraiment comprendre comment tout fonctionne, J'ai également constaté que la performance du système dépend beaucoup de la qualité de ma connexion Internet. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) ynamics 365 offre une intégration plus fluide avec les autres produits Microsoft que j'utilisais déjà, comme Office 365 et Power BI. Cela a facilité la synchronisation des données et simplifié les processus de gestion. Review Source pG phani G. accounts manager Computer Software Used the software for: 2+ years ### "crm with less user-friendly access" August 25, 2024 4.0 average- multiple location navigation is the main problem for D365 Pros activity dashboard- it helps u remind u everything in the morning Cons not user friendly every time-account name sort inputs to be precisely given and cannot be accessed at single place Review Source BP Bhumi P. Personal insurance advisor Insurance Used the software for: I used a free trial ### "Microsoft 365" September 30, 2024 5.0 With the use of Microsoft you can access more than one file at a time with ease of use. Pros Microsoft 365 is my everyday use to product in work and making and opening my client file. Cons there is nothing like dislike about the Microsoft and its functionality. Review Source AAM Ar-jay Angelo M. System Adminstrator Food Production Used the software for: I used a free trial ### "Powerful CRM and ERP Solution" September 20, 2024 4.0 Dynamics 365 is a robust platform for managing both customer relationships and business operations. While the learning curve is steep, its integration capabilities and powerful features make it worth the investment for larger organizations. Pros Dynamics 365 integrates seamlessly with Microsoft tools, offering strong automation and AI-driven insights. It’s highly scalable, making it ideal for both CRM and ERP needs. Cons The setup and customization can be complex, requiring time and expertise. Pricing may be a barrier for smaller companies. Review Source Christopher E. Owner Hospitality Used the software for: Less than 6 months ### "Best tool in the game " October 28, 2024 5.0 Very easy to use and chalked full of helpful information Pros I enjoy the man service that came with the subscription Cons I didn’t have any complaints the subscription is great Review Source ME Mahmoud E. secretary Media Production Used the software for: I used a free trial ### "Performance splendor " September 20, 2024 5.0 I didn't have any problems with the success now Pros The program is easy and simple and it is a great development to use Cons The simplicity that exists makes you excited to use the program Review Source NT Nathan T. Insurance Sales Insurance Used the software for: 6-12 months ### "great product for businesses" August 22, 2024 5.0 It's been great. It helped us grow and gave us great data insight. Pros It has great scalability for small and large businesses. It is cloud-based. It is very customizable and flexible. Cons It is a little expensive. It can be complex to utilize. Review Source EF Elmer F. CO Accounting Used the software for: 1-2 years ### "Excelente " July 22, 2024 5.0 Tem sido uma excelente experiência no seu todo Pros Automatização de processos, garante que os processos sejam seguidos consistentemente. Cons A interface seria mais convidativa e intuitiva. Alternatives considered [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing Dynamics 365 Ouvi falar pelo meu colega e optei em experimentar, gostei. Review Source KJ Kelemen J. Email marketing Market Research Used the software for: 6-12 months ### "Best software easy to use " January 10, 2024 4.0 Pros Easy and it has some great feature s it is great Cons It is beginner friendly and doesn't require any pro knowledge Review Source SE Santiago E. Coordinador de bodega Mechanical or Industrial Engineering Used the software for: 6-12 months ### "DYNAMICS 365 A POWERFULL TOOL FOR ENGINEERS" August 16, 2024 4.0 I use some tools from Dynamics 365, specially a tool called Microsoft dynamics 365 AX which is a ERP software where you can control a lof of resources and departments inside a company or industry, for example production, quality, logistics, sales and other else Pros It's a perfect complement for professionals cause you can use a lot of interactive resources that it has Cons I consider the cost of one professional license is a bit expensive Review Source SS Sona S. photographer Photography Used the software for: I used a free trial ### "Comprehensivd Yet Complex!" October 25, 2024 4.0 Dynamic 365 is a powerful tool that despite some challenges, offers significant beniftis in terms of integration and advanced analytics Pros Dynamic 365 is a powerful suite of business applications that integrates both CRM and ERP funcionalities. Cons The intensity features and cuztomization options can make the initial setup and learning curve quite steep Review Source JW Jack W. Supervisor Food & Beverages Used the software for: 6-12 months ### "Perfect for Window." August 28, 2024 4.0 Very good experience on windows devices, however lacks a bit on macbook os or other os. Pros Makes it easy to simplify data, and an easy to use UI, completes it. Cons Needs to be easier to merge with Mac devices as it is slightly limited. Review Source NT Nelly T. Directeur RH Utilities Used the software for: 1-2 years ### "Utilisation favorable " September 4, 2024 5.0 Très bonne expérience, il m’est très pratique au quotidien Pros Facilite d’emploi Facilite de saisie Grande possibilité Cons Difficile à prendre en main à la première utilisation Review Source JV Jonathan V. Recruitment Admin Executive Hospital & Health Care Used the software for: 6-12 months ### "Dynamic powerhouse" August 19, 2024 5.0 I personally enjoy it, I like having all the info at my hand and being able to export any data that I have ever needed. Pros Everything, but I really enjoy the pie charts and ability to import information via Power Platform with things such as Access or Excel. Cons There is a lot of information on the screen at any given time, but even with this learning curve you'll come to appreciate each bit of info provided. 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