# Page 8 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is Dynamics 365 the right CRM solution for you? Explore 5809 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/157279/Dynamics-365/reviews

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Dynamics 365

4.4 (5809)

[View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 8 - Reviews of Dynamics 365

## Showing most helpful reviews

Showing 176-200 of 5809 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BG

Bertrand G.  
Chef de Projet SI  
Computer Software  
Used the software for: Less than 6 months

### "Planification et gestion des ressources"

October 24, 2024

4.0

Les fonctionnalités ERP répondent aux besoins essentiels de gestion des opérations, finances, ressources humaines, etc.

Pros

Dynamics 365 est convivial et aide l’organisation de la planification projet et du suivi financier

Cons

Réaction perturbante du logiciel mais on s'habitue et on trouve rapidement les modalités d'usage.

Review Source

EM

Ezekiel M.  
Systems Engineer  
Information Technology and Services  
Used the software for: 1-2 years

### "Navigating Business Excellence with Dynamics 365"

July 10, 2024

5.0

My overall experience with Dynamics 365 has been largely positive. I appreciated the seamless integration of various business functions, which improved efficiency and collaboration across my organization

Pros

What I liked most about the product it is seamless integration of various business functions into one cohesive platform. The ability to access and manage customer relationships, financials, and operations and human resources all within a single system greatly streamlined workflows and improved efficiency.

Cons

What I like least about the product was its complexity and the steep learning curve associated with mastering all its features.

Review Source

DT

Dolores T.  
Teacher  
Education Management  
Used the software for: 1-2 years

### "Amazing Dynamics 365"

June 12, 2024

5.0

Dynamics 365 offers a valuable platform for educators to simulate real-world business scenarios and engage students in hands-on learning experiences. Its integration with the Microsoft suite, customization options, and focus on practical application make it a powerful tool for teaching various business concepts.

Pros

Dynamics 365 serves as an invaluable educational tool by providing students with hands-on experience, fostering collaboration, promoting critical thinking, and preparing them for the demands of the modern workplace.

Cons

Dynamics 365 can be overwhelming for students who are new to the platform or lack prior experience with enterprise software. Its extensive features and customization options may require additional time and effort for students to fully grasp and utilize effectively. Therefore, there might be a learning curve associated with getting comfortable with the platform.

Review Source

VR

Verified Reviewer  
Power platform developer  
Information Technology and Services  
Used the software for: 1-2 years

### "Streamlining Business Operations with Dynamics 365"

July 1, 2024

4.0

Pros

1.Dynamics 365 include its seamless integration with other Microsoft products, such as Office 365, PowerApps, Power BI, which enhances overall productivity and collaboration within organizations. 2.The cloud-based integration of Dynamics 365 allows for easy access from anywhere, promoting remote work flexibility. 3.The user-friendly interface and robust analytics capabilities enhance its reachability for the Professionals and organizations for the streamline operations and improve efficiency.

Cons

1.The complexity of implementation and customization, which can be challenging for organizations without ample IT support or expertise. 2.The cost of licensing and additional modules can be a concern for smaller businesses organizations.

Review Source

BR

Busola R.  
Accountant  
Telecommunications  
Used the software for: 1-2 years

### "ERP on microsoft office at its best"

August 10, 2024

5.0

Dynamics is very flexible and can interact so well with microsoft office and this is a game changer

Pros

It is a very good ERP and the integration with microsoft office is amazing. You could literally start and finish your work on an ERP without cross opening any other app

Cons

It is a very good ERP but unpopular and most organizations are yet to key into the ERP.

Review Source

AAM

Ar-jay Angelo M.  
System Adminstrator  
Food Production  
Used the software for: I used a free trial

### "Powerful CRM and ERP Solution"

September 20, 2024

4.0

Dynamics 365 is a robust platform for managing both customer relationships and business operations. While the learning curve is steep, its integration capabilities and powerful features make it worth the investment for larger organizations.

Pros

Dynamics 365 integrates seamlessly with Microsoft tools, offering strong automation and AI-driven insights. It’s highly scalable, making it ideal for both CRM and ERP needs.

Cons

The setup and customization can be complex, requiring time and expertise. Pricing may be a barrier for smaller companies.

Review Source

JW

Jack W.  
Supervisor  
Food & Beverages  
Used the software for: 6-12 months

### "Perfect for Window."

August 28, 2024

4.0

Very good experience on windows devices, however lacks a bit on macbook os or other os.

Pros

Makes it easy to simplify data, and an easy to use UI, completes it.

Cons

Needs to be easier to merge with Mac devices as it is slightly limited.

Review Source

JV

Jonathan V.  
Recruitment Admin Executive  
Hospital & Health Care  
Used the software for: 6-12 months

### "Dynamic powerhouse"

August 19, 2024

5.0

I personally enjoy it, I like having all the info at my hand and being able to export any data that I have ever needed.

Pros

Everything, but I really enjoy the pie charts and ability to import information via Power Platform with things such as Access or Excel.

Cons

There is a lot of information on the screen at any given time, but even with this learning curve you'll come to appreciate each bit of info provided.

Review Source

SS

Sonny S.  
Admin  
Accounting  
Used the software for: 1-2 years

### "Review 365"

March 8, 2026

5.0

Pros

What I like most about Dynamics 365 now is the robust reporting. It really makes my job very easy and efficient

Cons

What i like least about Dynamics 365 now is the user interface and overall appearance. It seems dated

Review Source

GP

Geoffrey P.  
Formation  
Government Administration  
Used the software for: 2+ years

### "Logiciel tant professionnel que particulier"

August 11, 2024

5.0

Pros

Toutes les fonctionnalités qu’apporte ce logiciel

Cons

Un manque de tutoriel lors de la première utilisation

Review Source

ME

Mahmoud E.  
secretary  
Media Production  
Used the software for: I used a free trial

### "Performance splendor "

September 20, 2024

5.0

I didn't have any problems with the success now

Pros

The program is easy and simple and it is a great development to use

Cons

The simplicity that exists makes you excited to use the program

Review Source

RR

Ravindra R.  
Intern  
Design  
Used the software for: 6-12 months

### "Reviewing Microsoft Dynamic 360"

June 28, 2024

4.0

It was not bad not good experience overall it was smooth

Pros

I like most about its is Excel and Word offline use its sow amooth.

Cons

Some other unwanted app which i won't use at all but i payed for them also

Alternatives considered

[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)

Reason for choosing Dynamics 365

because in one pack i was getting many apps.

Review Source

NT

Nelly T.  
Directeur RH  
Utilities  
Used the software for: 1-2 years

### "Utilisation favorable "

September 4, 2024

5.0

Très bonne expérience, il m’est très pratique au quotidien

Pros

Facilite d’emploi Facilite de saisie Grande possibilité

Cons

Difficile à prendre en main à la première utilisation

Review Source

KJ

Kelemen J.  
Email marketing  
Market Research  
Used the software for: 6-12 months

### "Best software easy to use "

January 10, 2024

4.0

Pros

Easy and it has some great feature s it is great

Cons

It is beginner friendly and doesn't require any pro knowledge

Review Source

LD

Linus D.  
Marketing Director  
Marketing and Advertising  
Used the software for: 1-2 years

### "Competent Support for Business Operations. "

July 1, 2024

5.0

Dynamics 365 has captured multiple operational needs for companies, and this improves the sales and revenue

Pros

Dynamics 365 has valid and focused operational options, and this resolves all the business demands. Dynamics 365 has a significant customer support players, and this resolves challenges that occur.

Cons

Dynamics 365 is timely, with no operational defect from the vendor.

Switched from

[Genius ERP](https://www.capterra.com/p/105244/Genius-Manufacturing/)[Maestro Payment](https://www.capterra.com/p/10018311/Maestro-Payment/)[ERPAG](https://www.capterra.com/p/142477/ERPAG/)[ePROMIS ERP](https://www.capterra.com/p/146029/ePROMIS-ERP/)

The services the software offers exceed those of these software.

Review Source

AT

Anjum T.  
BI Engineer  
Information Services  
Used the software for: 1-2 years

### "The best CRM I have used"

August 9, 2024

5.0

Pros

All in one place kind of solution. Covering from the CRM side to POS integrations. Really easy to learn and use.

Cons

Initial onboardings and integration can be hard for non techy people.

Switched from

[SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/)[SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)

I switched jobs and got introduced to Dynamics 365

Review Source

KA

Kalli A.  
Instructor  
Performing Arts  
Used the software for: Less than 6 months

### "Dynamics 365"

June 5, 2025

5.0

Pros

Easy to use and compatible with all Microsoft abilities. Can cross use apps and use your time wisely.

Cons

Could be a little time consuming first couple of times you use. Learning a new system is always the hardest.

Review Source

RM

Rodney M.  
Kitchen and appliances installation  
Construction  
Used the software for: Less than 6 months

### "Easy to install "

September 4, 2024

5.0

But in general is sadly to install and learn about the product

Pros

The segurity program is the best one for my opinion

Cons

The outlook email , is very annoying, you never see when arrived the email

Switched from

[Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)

Bc I was victim of scam , I did the best for protect my pc

Review Source

TF

Tayo F.  
Consultant  
Information Technology and Services  
Used the software for: 6-12 months

### "A Comprehensive Business Management Solution"

August 14, 2024

5.0

Dynamics 365 has been a valuable asset for our business. It's helped us streamline our operations, and the customer support team is knowledgeable and responsive.

Pros

I appreciated the breadth of features offered by Dynamics 365, which allowed us to manage our business operations in one place. The integration with other Microsoft tools is also excellent.

Cons

The learning curve was steeper than expected, and some of the features felt overwhelming at first.

Review Source

NR

Niki R.  
Technicien informatique  
Individual & Family Services  
Used the software for: Less than 6 months

### "Solution très puissante"

November 25, 2024

5.0

Très bonne prise en main, très fluide, analytique avancée, intégration complète. Il permet de centraliser et de gérer divers aspects de l’entreprise

Pros

L’intégration de Power BI L’automatisation des processus

Cons

Demandes de mis à jour plus fréquents qui peuvent perturber les flux de travail.

Switched from

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Questions de coût et aussi la partie fonctionnelle

Review Source

BJC

Barbara Jessica C.  
Marketer  
Accounting  
Used the software for: 2+ years

### "Microsoft Dynamics 365 Review"

June 26, 2024

5.0

My experience with this software was superb! I wouldn't recommend anything else. Each upgrade has come with new exciting features making it suit my needs in more professional and improved way.

Pros

It is an integration of various apps that uniquely meets my various needs. Each application addresses a specific problem and helps me achieve a certain goal depending on how I want my problem addressed. I manage most of my business schedules, planning of events, calendars, emailing and so much more with this tool.

Cons

Sometimes you need help especially if you using it for the first time. However, most queries I used to have are now available online plus there is always the "Help" button so that also has been helpful to me.

Review Source

CW

Chelsey W.  
Customer Service Corporate Trainer  
Consumer Goods  
Used the software for: 6-12 months

### "Moving onto Bigger and Better Dynamics!"

September 12, 2024

5.0

My overall experience with Dynamics 365 is positive, we are switching to Dynamics 365 from Dynamics AX, it is definitely an upgrade.

Pros

The thing I like the most about Dynamics 365 is ease of use.

Cons

The thing I like least about Dynamics 365 is the clutter that there sometimes is on certain screens.

Review Source

DR

Desi R.  
Financial Broker  
Financial Services  
Used the software for: 2+ years

### "Dynamics Review"

September 16, 2024

5.0

Pros

It has every microsoft software you can think of.

Cons

I don't really have an issue with this software.

Review Source

KS

Kynan S.  
Administrator  
Business Supplies and Equipment  
Used the software for: 2+ years

### "D365 purchasing"

July 21, 2024

5.0

Overall positive. I maintain user accounts and purchase supplies through it.

Pros

Ease of Administration from IT perspective

Cons

Difficult to navigate if you don't know what your doing

Review Source

MB

Mark B.  
Founder and CEO  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Microsoft Review "

August 30, 2024

5.0

Pros

Keeps accurate information on data, able to process properly

Cons

Doesn't work well when storage is full. Has limited amount of storage

Review Source

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