# Page 7 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Dynamics 365 the right CRM solution for you? Explore 5828 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5828) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 7 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 151-175 of 5828 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CM Carlo M. Ingegnere Mechanical or Industrial Engineering Used the software for: 2+ years ### "Non compratelo" September 16, 2024 2.0 Pessima, installato nel 2008 con sforzi immani, poi partner uno peggiore dell’altro, su tutti var group Pros E’ Stabile non si impianta quasi mai, per il resto nessun vantaggio Cons Contenuti basici, Sviluppo lento e costoso Switched from [abcoa Deal Pack](https://www.capterra.com/p/96249/abcoa-Deal-Pack/) Non piu’ supportato in italia, peccato perché era 10 volte più funzionale Review Source VR Verified Reviewer Product Delivery Lead Logistics and Supply Chain Used the software for: 6-12 months ### "Dynamic Really 365" October 7, 2024 5.0 Overall one stop solution for crm to maintain record Pros Easy implementation and calculation on any crm Cons slow memory capturing as software updates Review Source Dixit V. Support Engineer Information Technology and Services Used the software for: 6-12 months ### "Dynamics 365 : Best Tool For Sales & Finance" September 15, 2024 5.0 Dynamics 365 has been a valuable asset for our business. It's helped us streamline our operations, and the customer support team is knowledgeable and responsive. Pros Very useful application to pie chart data and information import via excel and access database. Cons Application freezing issue need to add new entry every time if application freezed. Need to improve functionality with new features. Review Source LY Loganne Y. Ultrasound Technologist Hospital & Health Care Used the software for: 2+ years ### "Dynamics 365 2025" December 25, 2025 5.0 Pros I like that Dynamics 365 keeps customer information organized and easy to track. Processes are straightforward. Cons I like if you are not already familiar with Microsoft it can feel more challenging to use at first but overall still easy to use. Review Source Callum T. Financial Planner Financial Services Used the software for: 2+ years ### "Everything you need" September 11, 2024 5.0 Very good due to the breadth of options and features available. Pros Variety of different programmes that help me complete my work tasks. Simplicity of use and brand knowledge. Cons Some of the solutions can be basic such as power point templates so I have to integrate with other systems. Review Source JT Jack T. Install Coordinator Automotive Used the software for: 2+ years ### "Dynamic at a price." September 13, 2024 4.0 It is very flexible, but be wary of cost & complexity. Pros I liked the fact that it is a cloud-based solution, which allows for more dynamic accessibility. Cons Cost-wise, this would not be feasible for smaller businesses, especially with the ongoing subscription fees. Review Source LZ Liron Z. VP of research and development Information Technology and Services Used the software for: Less than 6 months ### "A good experience with Dynamics 365" October 6, 2024 4.0 I was working with dynamics 365 when I was helping a big client implement their dashboard to preset retails sales, in the dashboard we could see daily, weekly and monthly sales, as well as geo spread and category spread, Pros Dynamics can easily integrate to any known data source such as SQL or Snowflake and if you have mass usage of Microsoft suite you can easily integrate Dyamics into it, In addition it's full of features Cons It's a bit more expensive than other tools and the onboarding time is not so short Review Source CP Christina P. Coordinator Education Management Used the software for: 2+ years ### "Dynamics products in work environment" September 11, 2024 4.0 Overall I am very satisfied with the Dynamics 365 products, they make work life easier, no doubt they are used by many organisations. Pros It provides endless possibilities on working together with colleagues, from MS teams for interaction and chats, to SharePoint for repository purposes, and CRM for marketing and campaigns. Cons I would like it if MS teams had more options/functions in working together with colleagues more actively. Review Source Jeremy F. Captain Business Supplies and Equipment Used the software for: 2+ years ### "Dynamic for cleaning company " September 4, 2024 5.0 Very positive with constantly use and will definitely be a life time user Pros The ability to integrate it into multiple other programs as it allows us to use Microsoft to be able to communicate with multiple people Cons There's truly nothing negative about Dynamics 365 as Microsoft has put a lot of work into this Review Source KA Kalli A. Instructor Performing Arts Used the software for: Less than 6 months ### "Dynamics 365" June 5, 2025 5.0 Pros Easy to use and compatible with all Microsoft abilities. Can cross use apps and use your time wisely. Cons Could be a little time consuming first couple of times you use. Learning a new system is always the hardest. Review Source NN Nine N. Project Manager Computer Software Used the software for: 1-2 years ### "Seamless Integration, but at a Price" October 21, 2024 5.0 I have 1 year experience with Dynamics 365. Pros Dynamics 365 easy in integration for organizations already invested in Microsoft technologies to adopt and use. Cons Dynamics 365 is expensive for small to mid-sized businesses, depending on the number of modules, users, and level of customization. Review Source AS Alex S. Recruitment Sourcing Specialist Human Resources Used the software for: 6-12 months ### "Dynamics 365 Review" October 11, 2024 5.0 My overall experience with Dynamics 365 was that it was a great services, that me and my whole team were about to rely on. Pros What I liked most about Dynamics 365 was how easy it was to use and how consistent the service is. Cons There was nothing that stood out to me which I disliked about Dynamics 365. Review Source SG Swetha G. IRS Health, Wellness and Fitness Used the software for: 1-2 years ### "Microsoft 365 is 365 solutions to a business" October 1, 2024 5.0 it helps to communicate give presentations data tracking reports Pros to communicate among colleagues for ppt, excel, word, teams, outlook Cons it fluctuates between old and new versions Review Source AC Amanda C. Owner Wholesale Used the software for: 1-2 years ### "Business platform for good use" September 25, 2024 5.0 Overall this is a great platform for a business who needs a system that shares info within a group setting. Pros I love how this Platform has a demo session before you purchase. The dynamics of this platform is great when needing to share information through teams.In addition the service is priced far. Cons I do not dislike anything of this platform. Review Source Zach H. Senior Systems Analyst Information Technology and Services Used the software for: 1-2 years ### "A highly customizable sales tool" September 5, 2024 5.0 My organization uses Dynamics 365 CRM to reach our goals as a sales organization, and ultimately it meets our needs. Pros Highly customizable application that allows for various process flows to be created to achieve desired outcomes. Cons Can be overly complicated because of how customizable it is Review Source MK Mark K. Senior Supervisor Sports Used the software for: 1-2 years ### "Dynamics 365" September 24, 2024 5.0 Overall experience is very seamless and would recommend Pros Ease to navigate through all the Apps is so good. Cons You get signed out when we switch applications and have to login again Review Source KG Khim G. Customer service associate Telecommunications Used the software for: 6-12 months ### "Amazing Dynamics 365" August 28, 2024 5.0 It was amazing. My life has never been easier. Pros I like how everything is accessible in one place and can be easily managed. Cons Nothing! Everything is great and organized. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Dynamics 365 is more dynamic and easier to use. It is more user friendly and makes work, emails, SMS and account management easier Review Source BG Bertrand G. Chef de Projet SI Computer Software Used the software for: Less than 6 months ### "Planification et gestion des ressources" October 24, 2024 4.0 Les fonctionnalités ERP répondent aux besoins essentiels de gestion des opérations, finances, ressources humaines, etc. Pros Dynamics 365 est convivial et aide l’organisation de la planification projet et du suivi financier Cons Réaction perturbante du logiciel mais on s'habitue et on trouve rapidement les modalités d'usage. Review Source AB Andrew B. Used Parts Assistant Manager Construction Used the software for: 6-12 months ### "A Comprehensive, Scalable, and User-Friendly Business Solution" September 16, 2024 5.0 Dynamics 365 has become an essential tool for our business, enabling better decision-making, streamlined operations, and improved customer interactions. Its scalability makes it ideal for growing businesses, and its powerful analytics and automation features are a game-changer. If you're looking for a comprehensive business solution that can grow with your organization, Dynamics 365 is definitely worth considering. Pros Cloud-Based Convenience: Being a cloud-based solution, it offers real-time access to critical data from anywhere. The cloud infrastructure also provides robust security, backups, and updates without much downtime or complexity. Cons Cost: For smaller businesses, the pricing may seem a bit high, especially when considering the full range of modules. However, the return on investment is significant if utilized properly. Review Source VR Verified Reviewer student Education Management Used the software for: Less than 6 months ### "dynamix 365 and and its integrations" October 15, 2024 5.0 overall experience has been positive because it offers powerful features and excellent integration with Microsoft products, Pros its intergration with microsoft products. Office 365 and power BI all products are avialable. Cons it can be complex to navigate for new users. Review Source CS Candace S. Assistant Fishery Used the software for: 2+ years ### "You got to try this! You will love it " January 8, 2024 5.0 Pros Best thing I have ever done was to go to Dynamics 365 Cons Nothing everything was amazing. Try them out before you say no Review Source KH Katrina H. Logistics Manager Packaging and Containers Used the software for: 2+ years ### "Dynamics 365, Great System" September 9, 2024 4.0 Pros Most aspects of it are very user friendly. You're able to maneuver through the system flawlessly. Cons I haven't found any cons since I have been using this system. Review Source JS Jessy S. Owner Building Materials Used the software for: I used a free trial ### "The 365 Review" September 27, 2024 3.0 Good experience with the software and the team. Pros I liked the interface and usage of the tool, I liked the insights portion of the tool. Cons I least like how the tool was compared to the similar products in some cases. Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/) Reason for choosing Dynamics 365 The quality and service team of the app were the main reasons. Review Source SC Solene C. Auditeur Accounting Used the software for: 2+ years ### "Mon avis concernant Dynamics 365" September 21, 2024 4.0 Pros J'apprécie beaucoup de dynamisme et la facilité de prise en main Cons Le prix est ce que j'apprécie le moins sur Dynamics 365 Review Source SK Sascha K. Monteur Construction Used the software for: 1-2 years ### "Echt zu empfehlen " October 1, 2024 5.0 Alles super klasse das man es von vielen verschiedenen Rechner nutzen kann Pros Sehr Praktisch man kann von Unterwegs aus arbeiten Cons Mir fällt auf anhieb grade keine negative Kritik ein Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.