# Page 6 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Dynamics 365 the right CRM solution for you? Explore 5828 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5828) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 6 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 126-150 of 5828 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AS Ajay S. Recruitment Manager Human Resources Used the software for: 1-2 years ### "Powerful and Flexible, but Requires Time and Expertise" September 26, 2024 4.0 My overall experience with Dynamics 365 has been positive due to its robust integration with Microsoft tools, flexibility in customization, and powerful automation capabilities, though it's sometimes hindered by a steep learning curve and complex configurations. Pros What I like most about Dynamics 365 is its seamless integration with other Microsoft products, powerful customization options, and ability to scale and adapt to a variety of business needs. Cons What I like least about Dynamics 365 is its steep learning curve, high customization costs, and occasional performance issues with large data sets. Review Source MG Mentor G. Operatore Socio Assistenziale O.S.A. Non-Profit Organization Management Used the software for: I used a free trial ### "Buono ma non il top" October 15, 2024 4.0 Buona nel complesso ma il prezzo dovrebbe essere piu' accessibile Pros Per la mia cooperativa si e' dimostrata necessaria da utilizzare Cons La ramificazione dei servizi un po dispersiva Switched from [Deel](https://www.capterra.com/p/205015/Deel/) Per provare Microsoft visto il nome, ma i prezzi non corrispondono alla qualita' del servizio Review Source CM COURTNEY M. CASE MANAGEMENT PROCESSOR Health, Wellness and Fitness Used the software for: Less than 6 months ### "DYNAMICS 365" June 16, 2025 3.0 Pros AMAZING SOFTWARE, GREAT VALUE , EASY TO USE, SEARCH FUNCTIONALITY IS VERY VERY HELPFUL, WOULD RECOMMEND Cons NOTHING. NOT THAT I CAN THINK OF. COULD USE MORE COLOR, MORE VARIETY, MORE ASSORTMENT, MORE ABILITY. Review Source SP Santiago P. Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Don't even try if you don't have experience" November 8, 2024 3.0 Get someone do the integration or shift to a 100%CRM company Pros Microsoft suite included and integration with overall company Cons Very dificult integration. Updates and migrations destroy all the work done Review Source SS Sophie S. Operations Manager Education Management Used the software for: 2+ years ### "Great choice for highly complex CRM systems" October 9, 2024 5.0 Great CRM, especially for larger or more complicated businesses, with the capacity to create highly complex custom workflows and data storage and analytics. Is on the pricier side. Pros Dynamics is a great CRM option. It's highly customisable and capable of running complex processes and storing huge amounts of data. Cons Since it is so big and has so much potential, it can be quite difficult to maintain, and support options are very expensive. Review Source Mark G. Head of Digital Non-Profit Organization Management Used the software for: 2+ years ### "D365 transformed our UK non-profit." August 28, 2024 5.0 Dynamics 365 has transformed our organisation. We've moved from an on-prem system with around 20 users, to over 75 using a solution for a number of online cloud based applications. You need to work at it, but when you do, there's real value. Pros As a non-profit, we find the flexibility to develop a number of different applications and processes to manage multiple revenue streams, track donor, supporter and customer data, giving us a genuine 360 view of those we engage with. Cons The capability that allows us to adapt and develop solutions, brings with it a complexity that needs a lot of configuration and development. We needed Microsoft partners to get us to where we needed to be. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing Dynamics 365 Committed Microsoft organisation made it the default choice, and the number of partners supporting product development in the non-profit sector Review Source dS daniel S. Estudiante de Ingeniería de Sistemas Computer Software Used the software for: I used a free trial ### "Dynamics 365" November 21, 2024 5.0 Es un software que resuelve necesidades empresariales de los clientes. Pros Es un software que es un amigo del usuario y tiene una interfaz que acomoda los botones a su área de trabajo. Cons Es un software complejo, también cuando realiza compras u órdenes y tiene un error tiene que resolverlo para poder continuar con el procedimiento. Review Source TY Teresa Y. Project Manager Hospitality Used the software for: 6-12 months ### "Dynamics 365" November 7, 2024 2.0 Pros If your used to Microsoft products, you will have an easy time using this software. Cons Dynamics 365 is not a choice I would start with as they are outdated compared to other modern ERP softwares. Review Source VR Verified Reviewer Professional Year Adviser Financial Services Used the software for: 6-12 months ### "Terrific system with straight-through linking across the products" December 2, 2024 5.0 Terrific system which provides a streamlined approach to your CRM. Pros Everything is connected and this linking improves efficiencies greatly. Cons Not a negative, however takes quite some time to navigate and learn all the features. Review Source Yasceine B. Quality Manager Computer & Network Security Used the software for: Less than 6 months ### "MS Dynamics 365" September 26, 2024 4.0 MS Dynamics 265 is a powerful ERP. It can fit medium-sized to big companies. Pros Comprehensive Modules. Project management Module. Cons HR Module need more customization to meet the requirements of ME countries regulations. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Dynamics 365 More user-friendly. Cheaper than Oracle NetSuit with same functionalities Switched from [SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) SAP was very complicated. Employees were not able to use SAP effectively. Review Source CJ Caleb J. Data Analyst Intern Logistics and Supply Chain Used the software for: 6-12 months ### "D365 Review" October 11, 2024 5.0 I have only great things to say about Dynamics 365 and would definitely use it again. The billing and customer side of the application is great and filled with easy-to-use buttons and connections. Pros Dynamics 365 was very useful to me because it is so interconnected with many platforms including PowerBi. Very easy to connect with multiple projects and applications. Cons There is quite a lot of information in one place, so it takes some time to adjust to in the beginning. Review Source RF Rose F. Compliance Manager Education Management Used the software for: 2+ years ### "365 is brilliant" October 31, 2024 5.0 Pros It's functionality is brilliant. There are so many useful functions Cons THe incessant prompting can be quite annoying Review Source AE Ali E. Purchasing Manager Logistics and Supply Chain Used the software for: 2+ years ### "About Dynamics 365" September 17, 2024 4.0 I have been using it for more than two years, it is pleasant and comfortable to use without being tied to a specific area Pros You can manage processes quickly thanks to quick and easy access. Cons The interface needs to be developed to be more usable. Switched from [Enterprise Asset Management (EAM) Software](https://www.capterra.com/p/349/IFS-PLM/) Processes were progressing slower on IFS, but with Dynamics, connection is provided in every area where there is internet. This allows the process to progress faster. Review Source VR Verified Reviewer Talent Sourcer Accounting Used the software for: 2+ years ### "Daily usage" May 8, 2024 5.0 Pros It's user friendly attitude. I use daily. Cons Nothing as of now is which I least liked it. Review Source SK Shamsher K. Vertical Head Information Services Used the software for: 1-2 years ### "Dynamics 365 " October 11, 2024 4.0 Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and improve customer satisfaction. Pros Dynamics 365 has provided a comprehensive solution for all my specific business management tasks Cons Dynamic 365 dashboard not user friendly. Review Source Mohit B. Human resource executive Media Production Used the software for: I used a free trial ### "My journey to Dynamics 365" October 5, 2024 4.0 I have great experience with dynamic 365 and I would say it is good for all small scale business wo need good customer relationship management. Pros Dynamics 365 help me connect with my customer and maintain a healthy relationship with them . Many customers come across form the Dynamics 365 in my small business. Cons It provides the least area of connection, as a user I would like to say although it is good but needs some corrections like exploring more with customers. Review Source MP Mandie P. Independent Freelancer Arts and Crafts Used the software for: 2+ years ### "Standard for Microsoft Product" October 1, 2024 5.0 Pros Microsoft makes great products for pretty much everything. Cons Integration with non-Microsoft is minimal. Review Source IAK Ishfaq Ahmad K. Manager Legal Services Used the software for: 6-12 months ### "Review of Dynamics 365" October 23, 2024 4.0 It's the best though a bit tricky for new users Pros It's user friendly and meet our needs greatly Cons Proper understanding is required before working with it Review Source RD Raymond D. Client service Agent Consumer Services Used the software for: 1-2 years ### "Excellent tool to work with " September 26, 2024 5.0 Ever since I have started using Dynamic 365, this program has made my work has been easier to use and more time efficient. I would recommend this product to everyone. Pros I like the ease it has been to use and search for presentation. It makes my life allot easier and more efficient. Cons Having to search on transfer from one program to the next Review Source zB zakaria B. Sales rep Information Technology and Services Used the software for: I used a free trial ### "365 feedback" December 5, 2024 5.0 My experience with Dynamics 365 has been largely positive, with its robust features and scalability being major highlights. Pros I appreciated the seamless integration with other Microsoft products, which enhanced workflow efficiency. Cons The interface can be unintuitive at times, requiring extra effort to navigate and customize. Review Source CW Cameron W. Instructor Sports Used the software for: Less than 6 months ### "Dynamics 365: Will save you time!" November 7, 2024 5.0 My experience with Dynamics 365 has been great. It streamlines business processes by bring together several essential functions into one application. Pros It helps bring together multiple essential business processes. It feels like 5 applications, rolled into one. Cons I have no complaints. Only that we did not have access sooner. Review Source MW Marc W. Business Developer Civil Engineering Used the software for: Less than 6 months ### "Gute Software mit viel Individualisierungsmöglichkeiten" November 26, 2024 4.0 Pros Sehr viele Funktionalitäten, hoher Individualisierungsgrad. Cons Hoher Individualisierungsgrad geht mit einem erhöhten Set-up Aufwand einher und führt zu einer geringenen Übersichtlichkeit Review Source SS Sonny S. Admin Accounting Used the software for: 1-2 years ### "Review 365" March 8, 2026 5.0 Pros What I like most about Dynamics 365 now is the robust reporting. It really makes my job very easy and efficient Cons What i like least about Dynamics 365 now is the user interface and overall appearance. It seems dated Review Source VR Verified Reviewer Assistant manager Pharmaceuticals Used the software for: 6-12 months ### "Comprehensive Review of Dynamics 365 for Quality and Production Management" November 12, 2024 5.0 Dynamics 365 is a powerful, flexible tool for business integration, offering AI insights and cloud-based scalability.It also enhances production and quality management. Pros Dynamics 365 enhances business efficiency by integrating operations, quality and planning. Its cloud based flexible user interface, AI driven usage and customised work flow helpful to any organisation to easy use. It is improve decision making, quality management and also optimise productivity. Cons I like least about its cost for small organisation and slightly complex interface to usage. Its occasional performance issues may impact production efficiency, while frequent updates may disrupt workflows. Review Source FARES H. Accoutant Food Production Used the software for: 2+ years ### "Good experience " August 17, 2024 5.0 it is a great app provided by Microsoft to run any business. Being a part of the Microsoft is a huge advantage that will help you to achieve your goals effectively and efficiently Pros It is a great apps that helped us a lot of to maximise our finacial visibility, it is also easy to use Cons some features are hard to tinker with and It needs some customization for our need and sometime it gives us errors Alternatives considered [Sage X3](https://www.capterra.com/p/213927/Sage-X3/) Reason for choosing Dynamics 365 More innovative and simple to use and more features Switched from [Newline WMS](https://www.capterra.com/p/10012842/Newline-WMS/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) For personal uses for exemple bank reconciliation Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.