--- title: "Page 6 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 6 - Is Dynamics 365 the right AI Legal Assistant solution for you? Explore 5860 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/157279/Dynamics-365/reviews/?page=6" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Dynamics 365 4.4 (5860) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Page 6 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 126-150 of 5860 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use OM Omur M. design Apparel & Fashion Used the software for: 1-2 years ### "Dynamics 365" November 23, 2024 5.0 My overall experience with Dynamics 365 has been positive. Its integration of CRM and ERP streamlines operations, and the AI tools provide valuable insights. While the setup can be complex and the cost high for smaller businesses, its scalability, customizability, and user-friendly features make it an excellent choice for growing organizations. Pros Dynamics 365 stands out for its seamless integration of CRM and ERP, user-friendly interface, and AI-driven insights. Its scalability and customizability make it a powerful solution for businesses. Cons The cost of Dynamics 365 can be high for smaller businesses, and its complex setup process may require significant time and expertise. Occasional performance issues also affect user experience. Review Source ML Mac L. Student E-Learning Used the software for: 6-12 months ### "One stop shop! " December 9, 2024 5.0 Overall, I would recommend this software to anyone! It’s easy to use, has all the necessary features, and is really a one stop shop! Pros Easy to access from all devices. Many different organization features, especially for outlook. Cons Have to re-log in numerous times, especially with double authentication. This may be just for educational Microsoft accounts. Review Source CO Christy O. Regional Network Performance Analyst Information Technology and Services Used the software for: 1-2 years ### "Exceptional Tool Dynamics 365" December 2, 2024 5.0 My experience is amazing as this help integrate data and manage collaboration with team members. Pros One aspect I appreciate about Dynamics 365 is its ability to integrate data effectively and enhance workflow efficiency. Cons The cost and complexity of the features which can make it difficult to set up. Review Source DR David R. Innovation director Environmental Services Used the software for: 2+ years ### "Comprehensive and Scalable Solution for Business Operations" October 26, 2024 5.0 My experience with Dynamics 365 has been positive overall. It offers a comprehensive set of tools that effectively streamline business processes and improve visibility across departments. While there’s an initial investment in training and setup, the long-term benefits of increased productivity and interdepartmental collaboration make it a valuable asset for mid-sized to large organizations. Pros What I liked most about Dynamics 365 is its seamless integration with other Microsoft tools, especially Office 365 and Azure, which makes data sharing and automation across departments straightforward. Dynamics 365 also provides a wide range of modules that cover almost every aspect of business operations—from CRM and sales to supply chain and finance—allowing teams to work within a single platform. Its flexibility and customization options make it adaptable to various industries and specific business needs. Cons One challenge with Dynamics 365 is its steep learning curve. Some users may find the interface complex, especially when first setting up custom modules or workflows. Additionally, the licensing model can be costly, particularly for smaller businesses, as costs can accumulate quickly with additional features or modules. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Dynamics 365 O365 suite integration in the cloud, sharepoint and power automate/apps. Review Source Maria C. Owner Non-Profit Organization Management Used the software for: I used a free trial ### "Windows dynamic 365" November 26, 2024 5.0 Well, I'm a new user. Obviously I've used Windows in the past but Dynamics is new to me. A am just gaining experience with it but so far it's very user friendly and very much what I would expect from a Windows product. Pros I loved the options of using all of the advanced features that I expected from the Windows 365 plus plus a bunch of extras. Plus the app is very user friendly. Cons Overall, the only thing that I would say is a problem with Dynamics 365 is cost, especially when considering larger companies when it comes to licensing. Review Source TM Thaciana M. director Marketing and Advertising Used the software for: Less than 6 months ### "Efficiency and Effective" December 30, 2024 5.0 My company is Digital Marketing, this application improved my operations and was able to deliver my content more quickly and consequently my clients were more satisfied because I was able to archive data and update records Pros for being an efficient tool for managing my company Cons I can't access the application very quickly, I find it a little slow Review Source JC Juniper C. Director E-Learning Used the software for: 2+ years ### "My business transformer guide." November 12, 2024 5.0 The impact of Dynamics 365 on my business has been the elimination of data silos, automation of critical processes, and the ability for me to make decisions based on real-time data. It promotes collaboration, enhanced customer relationship management and cascaded the entire organization towards growth. Pros Dynamics 365 has helped to get the most out of business in one place. I love the fact that it ties together CRM, ERP and other functions in one integrated solution so I have a 360-degree view of my business. This provides valuable AI-powered insights and automation capabilities for process optimization and decision-making. Cons The scale and scope of Dynamics 365 can be overwhelming at first when navigating and configuring. Taking advantage of this platform and customizing right way might need dedicated resources and skills. Review Source DT Delicia T. Quality and training manager Telecommunications Used the software for: 2+ years ### "Great for large companies with locations across the SU or World" November 5, 2024 5.0 L\*ove that i could work on this with other teams in many different locations across the US. Pros Love the fact i could create share and view documents from other employees in different states or remote workers. Cons Sometimes challenging when 2 or more people are working to make changes to the same document or PowerPoint and getting it to look right. Review Source JH JAMON H. Director - Operations Industrial Automation Used the software for: 1-2 years ### "Great system with robust transaction processing " December 16, 2024 4.0 Pros Robust system that allows for intuitive processing of business transactions and has the capacity to serve all sizes of enterprises. Cons Reporting, specifically custom exports via Excel, are a bit clunky. Review Source nN never N. Accountant Accounting Used the software for: 1-2 years ### "Dynamics 365" November 5, 2024 5.0 l have used Dynamics for the past 2 years and it's been good for both planning and decision making Pros Dynamics 356 pros are its a tool that carters for business Marketing Accounting Cons in Accounting the costing part is less focused Review Source ST Simon T. Cleint Development Manager Internet Used the software for: 6-12 months ### "Dynamics 365 is a great software designed to your businesses unify its processes" November 1, 2024 5.0 Its great it gives us comlete the picture of whats happeing in the business and helps us to analyze data and make meaningful improvments Pros Built-In Analytics helps us to make more informed and data driven decisions Cons Its a little more expensive and compicated than other but still has lots of benefits over other software Review Source AH Ajoke H. Regional Network Analyst Information Technology and Services Used the software for: 2+ years ### "A great Customer Service tool." November 22, 2024 5.0 A great app for storing and retrieving customer's information. My files are safely kept on it with no hassles. Pros It is highly interactive as a customer service tool. Cons So far, I have not noticed anything about the app that I don't like. Review Source DF Denika F. Customer service Hospitality Used the software for: 2+ years ### "The great 365" November 22, 2024 5.0 Overall I love being able to access multiple things from one program. Pros The ability to use everything in one spot. Cons The synching sometimes was off and made it different to find my saved stuff. Review Source VR Verified Reviewer Professional Year Adviser Financial Services Used the software for: 6-12 months ### "Terrific system with straight-through linking across the products" December 2, 2024 5.0 Terrific system which provides a streamlined approach to your CRM. Pros Everything is connected and this linking improves efficiencies greatly. Cons Not a negative, however takes quite some time to navigate and learn all the features. Review Source DM Deborah M. Administrative Assistant Non-Profit Organization Management Used the software for: 6-12 months ### "Dynamics 365 has it all" November 14, 2024 5.0 I would not use anything else besides Dynamics 365 Pros Dynamics 365 is all in one package. Dynamic 365 has everything you need and more Cons The price was very steep in the beginning. Review Source RR Rick R. Director Computer Software Used the software for: 2+ years ### "Dynamics-a powerful database for contact and opportunity management" October 27, 2024 4.0 I have been using it daily since 2016 for sales prospecting, contact management, follow up management, opportunity tracking, account management. It also is the database of record for our prospect contact and email database, and also our client database. We have also customized Dynamics to track our clients annual software maintenance renewals. Pros Some improvements made in 2023 have made Dynamics much better than it was before for setting up screen views, arranging and filtering columns, and improved search options. Cons 1) The cost of marketing is very high compared to other email marketing services reporting can be complex, for example including fields from the associated account file is difficult or impossible when modifying the contact record search. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Cost and salesforce has become even more complex than Dynamics Review Source RC Rozeli C. Analisra Hospital & Health Care Used the software for: I used a free trial ### "Stay up to date with Dinamyc 365" November 27, 2024 5.0 Sending and receiving emails, easy return, with support. Online meeting, quick access. Pros Access to IA, Online meeting facility that allows you to connect from anywhere Cons Limited resources at some membership levels, access is somewhat inaccessible for a medium-sized company. Review Source zB zakaria B. Sales rep Information Technology and Services Used the software for: I used a free trial ### "365 feedback" December 5, 2024 5.0 My experience with Dynamics 365 has been largely positive, with its robust features and scalability being major highlights. Pros I appreciated the seamless integration with other Microsoft products, which enhanced workflow efficiency. Cons The interface can be unintuitive at times, requiring extra effort to navigate and customize. Review Source AB Anwar B. Senior Ecommerce Technical Specialist Marketing and Advertising Used the software for: 1-2 years ### "Dynamic 365 Review" November 1, 2024 4.0 Overall experience with using Dynamic 365 is great, its safe & secure, can easily navigate through the various tabs and pages, its easy to set up client databases and it can hold a lot of client data without running slowly Pros Its great that you can hold all customer information - and the various places the information is held is easily accessable Cons Generating reports can take a little longer to do Review Source RL Regan L. Director Information Technology and Services Used the software for: 2+ years ### "The Ever Improving Dynamics" October 22, 2024 5.0 I have found through the years my experience to be very positive. If I have ever had any issues the Microsoft customer support have always been quick and mostly good. The improvements to the settings and configuration have been really good, and the whole cloud system is so much quicker than it used to be. Pros Dynamics 365 has improved so much over the past 6 years I have been using it for NFP clients. The integrations with other products is getting better and the natural integrations with Microsoft products is fantastic. The whole Power Platform is really good now and Microsoft are constanting making things better and easier to use and configure. I love the low/no code as I am not a programmer but I have studied and learnt enough to be good at configuring Dynamics for my clients. Cons The licensing and the fact they stopped the not for profit grants for 5 free licenses. It is still reasonably priced, but for a NFP every cent counts. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Nonprofit Cloud](https://www.capterra.com/p/265078/Salesforceorg-Nonprofit-Cloud/) Reason for choosing Dynamics 365 Low cost for not for profits and the integration with other Microsoft products already used Review Source MTA Md Tabrez A. Senior Associate Consumer Services Used the software for: 2+ years ### "Techanology" November 15, 2024 5.0 All are good. Like performance and tech work. Pros Without this, we cannot do any work in office work. Cons Sometimes the performance goes wrong, otherwise, all is good. Review Source JC Jérôme C. Data analyst Pharmaceuticals Used the software for: 1-2 years ### "Microsoft power for a global solution " November 8, 2024 4.0 Good after learning the usage and make sure anyone is aware of consequences of any modifications Pros The globalness of the solution backed by Microsoft with many updates Cons The solution is light and not customizable enough Switched from [SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Great connection with power BI and more convenient Review Source sW susmita W. Software developer Information Technology and Services Used the software for: 1-2 years ### "Dynamocs 365 helps in business requirements rules" November 16, 2024 5.0 Helped tailor the forms ,fields,workflows and business rules to meet business requirements.Plugin Development,Integration with Restapis and middlewares. Writing JavaScript for client-side validation or enhancing user interactions. Pros Customer service for supporting tickets,email marketing,automates financial management , helps manage project resources,timelines and budgets.Customization,Integration Cons High cost for implementation,little complex Review Source PV Peter V. IT Manager Education Management Used the software for: 6-12 months ### "Dynamics First Baby Steps" November 8, 2024 4.0 Slow learning curve at the start but once you grasp the basics then everything else is a bonus Pros Multiple different departmental CRM capabilities which is a leading CRM brand across the industry Cons Can be very complex to configure especially if it involves power automate flows Review Source CW Cavan W. SDR Leader Computer Software Used the software for: 1-2 years ### "OK But Frustrating." November 21, 2024 3.0 Mostly ok, frustrating and hard to keep up to date. Pros It looks like it might integrate well with quite a lot of other areas of the business. Cons Not very intuitive, slow response. Takes a lot of time to get it working in such a way that you can find it useful. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.