# Page 5 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Dynamics 365 the right CRM solution for you? Explore 5809 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5809) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 5 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 101-125 of 5809 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dixit V. Support Engineer Information Technology and Services Used the software for: 6-12 months ### "Dynamics 365 : Best Tool For Sales & Finance" September 15, 2024 5.0 Dynamics 365 has been a valuable asset for our business. It's helped us streamline our operations, and the customer support team is knowledgeable and responsive. Pros Very useful application to pie chart data and information import via excel and access database. Cons Application freezing issue need to add new entry every time if application freezed. Need to improve functionality with new features. Review Source JL John L. VP Hospital & Health Care Used the software for: 1-2 years ### "VP of Operations " October 26, 2024 4.0 The overall experience is pretty good and very easy to use. Pros I find that it's very flexible and it offers a wide range of customizable applications, integrations and additional modules. Cons I would say one con is the cost and the initial setup and ongoing subscription fees can be expensive especially for small business company. Review Source SS Sophie S. Operations Manager Education Management Used the software for: 2+ years ### "Great choice for highly complex CRM systems" October 9, 2024 5.0 Great CRM, especially for larger or more complicated businesses, with the capacity to create highly complex custom workflows and data storage and analytics. Is on the pricier side. Pros Dynamics is a great CRM option. It's highly customisable and capable of running complex processes and storing huge amounts of data. Cons Since it is so big and has so much potential, it can be quite difficult to maintain, and support options are very expensive. Review Source AT Aarushi T. General Manager Retail Used the software for: 2+ years ### "Umbrella for all your needs " November 6, 2024 5.0 Pros Has everything you need in one place to use Cons I didn’t find anything which is not useful Review Source JT Jack T. Install Coordinator Automotive Used the software for: 2+ years ### "Dynamic at a price." September 13, 2024 4.0 It is very flexible, but be wary of cost & complexity. Pros I liked the fact that it is a cloud-based solution, which allows for more dynamic accessibility. Cons Cost-wise, this would not be feasible for smaller businesses, especially with the ongoing subscription fees. Review Source Alex Ephrem B. développeur en web concepteur de site Architecture & Planning Used the software for: 6-12 months ### "Intégration puissante et flexibilité modulaire pour optimiser les opérations commerciales" July 20, 2024 4.0 c Globalement, mon expérience avec Dynamics 365 a été à la fois positive et complexe. La suite offre une large gamme de fonctionnalités intégrées, ce qui est un véritable atout pour centraliser et gérer divers aspects de l'entreprise, comme les ventes, le marketing et la finance, dans une seule plateforme. J'apprécie particulièrement l’intégration fluide avec les autres produits Microsoft, tels qu'Office 365 et Power BI, ce qui facilite la synchronisation des données et l’accès aux outils que j’utilise déjà. cependant, la courbe d’apprentissage a été assez raide. La richesse des fonctionnalités peut être écrasante, et j’ai dû investir du temps dans la formation pour bien comprendre comment utiliser toutes les options disponibles. Pros Écosystème Microsoft : La compatibilité avec d'autres produits Microsoft (Office 365, Azure, etc.) facilite le travail en combinant plusieurs outils dans un environnement cohérent. Cons En utilisant Dynamics 365, j'ai trouvé qu'il y a plusieurs aspects qui peuvent être frustrants. Tout d'abord, la complexité du produit m'a obligé à suivre une formation initiale pour vraiment comprendre comment tout fonctionne, J'ai également constaté que la performance du système dépend beaucoup de la qualité de ma connexion Internet. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) ynamics 365 offre une intégration plus fluide avec les autres produits Microsoft que j'utilisais déjà, comme Office 365 et Power BI. Cela a facilité la synchronisation des données et simplifié les processus de gestion. Review Source PD Philip D. Ecommerce Technical Manager Marketing and Advertising Used the software for: 1-2 years ### "Think there are better options on the market" October 23, 2024 3.0 Think there are better options on the market Pros Lots of intergarations but felt it wasn't as user friendly as other options Cons Fairly outdated, no the can be very busy Review Source MS Melinda S. Ceo Health, Wellness and Fitness Used the software for: 2+ years ### "Great Software " October 29, 2024 4.0 Great experience I have been using it for over eight years Pros Cost Ease of use Reliability of product - Cons Hard to reach a real life person sometimes but other than that, it's very good Review Source CJ Caleb J. Data Analyst Intern Logistics and Supply Chain Used the software for: 6-12 months ### "D365 Review" October 11, 2024 5.0 I have only great things to say about Dynamics 365 and would definitely use it again. The billing and customer side of the application is great and filled with easy-to-use buttons and connections. Pros Dynamics 365 was very useful to me because it is so interconnected with many platforms including PowerBi. Very easy to connect with multiple projects and applications. Cons There is quite a lot of information in one place, so it takes some time to adjust to in the beginning. Review Source AAK Afkar Alam K. AGM Information Services Used the software for: 2+ years ### "Foster Business Growth with a Robust CRM and ERP tool, Dynamics 365 !!" January 7, 2025 5.0 Dynamics 365 is a powerful tool combining the CRM and ERP Business solution and foster growth. Tool seamlessly integrates with Power BI, M365, and built-in AI and analytics. Pros Dynamics 365 is a robust all-in-one solution for CRM and ERP. I liked the seamless integration with the Microsoft ecosystem. Cons Licensing for small and mid-size businesses specially for customization Review Source VR Verified Reviewer Principal Education Management Used the software for: 1-2 years ### "Microsoft Dynamics 365: A Comprehensive Review" July 24, 2024 5.0 Cost is incredibly good, Azure integration, and a vibrant community of support. Microsoft is heading in a direction I want to go. We made the switch to this software because it had broader options in terms of: - Strong consulting partnership - Strong services expertise - Overall cost - Financial/organizational viability - Product roadmap and future vision - Product functionality and performance - Breadth of services - Strong customer focus - Strong user community After utilizing this software, I know it is the best fit for us, and we will not switch to anything different. Pros The future of this product is incredibly bright, and the cost of entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success. I have used this software for over 7 years and have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps, the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge. From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor, namely Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation. Salesforce and other competitors also do not have anything like Azure. Having all of your business applications under such an umbrella is incredibly powerful. Using Dynamics 365 has completely transformed our billing and invoicing operations. For a small entrepreneur, managing finances is paramount, and this software has simplified everything. Its packages are designed in a way that allows customers to easily customize details like the logo without losing their personal touch, ensuring uniformity throughout the organization, including on documents such as letterheads. Generating invoices electronically or manually, and tracking what has been paid against what is owed, has never been easier since this system handles everything. For instance, it has been crucial because we used to spend too much time going through many paper records trying to find out who owes what. Now, everything happens with just a click. Microsoft Dynamics 365 is an extraordinary tool to use. I recommend it to all prospective users. It has great and brilliant features, is efficient, and its capabilities are impressive. This software has given us numerous new capabilities, such as: - Upgrading dynamic processes - Improving business process results - Driving innovation - Enhancing business process agility - Improving customer relations/service - Driving revenue growth - Cost management - Improving supplier or partner relationships - Creating internal/operational efficiencies - Reducing time to market Microsoft Dynamics 365 is an incredible tool for scheduling and creating effective workflows. It allows us to manage our staff professionally. The reliability of Microsoft Dynamics 365 is something I greatly appreciate. It has been easy to use and customize. Cons I have had less than ideal interactions with support. Mostly they are positive, but often they do not know enough about the product and ask for information I already provided in detail upon initial case submission. That being said, this product is innovating and improving so much that it is unrealistic to expect all support staff to be 100% on top of their game. They should be, but realistically, you will encounter intermediaries before reaching someone who can actually help. This isn't really a Dynamics issue, but you will need to rely on support if you go with an online installation. Understanding all the finer points of this software is tough—it gets difficult soon after you start using it. The financial tools bundled with Dynamics 365 are crucial for management, even if we don’t fully understand them yet. However, it’s still a tough nut to crack, and setting up the software takes a lot of precious time. Despite this, I am impressed by Microsoft Dynamics 365. It is a brilliant program with impressive reliability. It makes field management of our staff smooth and effective, and managing customer relationships is simple. Microsoft Dynamics 365 is a quality software to use, with quality features. We won't change a thing, and the promptness of the vendor's responses makes things even better. Review Source Callum T. Financial Planner Financial Services Used the software for: 2+ years ### "Everything you need" September 11, 2024 5.0 Very good due to the breadth of options and features available. Pros Variety of different programmes that help me complete my work tasks. Simplicity of use and brand knowledge. Cons Some of the solutions can be basic such as power point templates so I have to integrate with other systems. Review Source CM Carlo M. Ingegnere Mechanical or Industrial Engineering Used the software for: 2+ years ### "Non compratelo" September 16, 2024 2.0 Pessima, installato nel 2008 con sforzi immani, poi partner uno peggiore dell’altro, su tutti var group Pros E’ Stabile non si impianta quasi mai, per il resto nessun vantaggio Cons Contenuti basici, Sviluppo lento e costoso Switched from [abcoa Deal Pack](https://www.capterra.com/p/96249/abcoa-Deal-Pack/) Non piu’ supportato in italia, peccato perché era 10 volte più funzionale Review Source sW susmita W. Software developer Information Technology and Services Used the software for: 1-2 years ### "Dynamocs 365 helps in business requirements rules" November 16, 2024 5.0 Helped tailor the forms ,fields,workflows and business rules to meet business requirements.Plugin Development,Integration with Restapis and middlewares. Writing JavaScript for client-side validation or enhancing user interactions. Pros Customer service for supporting tickets,email marketing,automates financial management , helps manage project resources,timelines and budgets.Customization,Integration Cons High cost for implementation,little complex Review Source CW Cavan W. SDR Leader Computer Software Used the software for: 1-2 years ### "OK But Frustrating." November 21, 2024 3.0 Mostly ok, frustrating and hard to keep up to date. Pros It looks like it might integrate well with quite a lot of other areas of the business. Cons Not very intuitive, slow response. Takes a lot of time to get it working in such a way that you can find it useful. Review Source Jeremy F. Captain Business Supplies and Equipment Used the software for: 2+ years ### "Dynamic for cleaning company " September 4, 2024 5.0 Very positive with constantly use and will definitely be a life time user Pros The ability to integrate it into multiple other programs as it allows us to use Microsoft to be able to communicate with multiple people Cons There's truly nothing negative about Dynamics 365 as Microsoft has put a lot of work into this Review Source RD Raymond D. Client service Agent Consumer Services Used the software for: 1-2 years ### "Excellent tool to work with " September 26, 2024 5.0 Ever since I have started using Dynamic 365, this program has made my work has been easier to use and more time efficient. I would recommend this product to everyone. Pros I like the ease it has been to use and search for presentation. It makes my life allot easier and more efficient. Cons Having to search on transfer from one program to the next Review Source CP Christina P. Coordinator Education Management Used the software for: 2+ years ### "Dynamics products in work environment" September 11, 2024 4.0 Overall I am very satisfied with the Dynamics 365 products, they make work life easier, no doubt they are used by many organisations. Pros It provides endless possibilities on working together with colleagues, from MS teams for interaction and chats, to SharePoint for repository purposes, and CRM for marketing and campaigns. Cons I would like it if MS teams had more options/functions in working together with colleagues more actively. Review Source LY Loganne Y. Ultrasound Technologist Hospital & Health Care Used the software for: 2+ years ### "Dynamics 365 2025" December 25, 2025 5.0 Pros I like that Dynamics 365 keeps customer information organized and easy to track. Processes are straightforward. Cons I like if you are not already familiar with Microsoft it can feel more challenging to use at first but overall still easy to use. Review Source NF Nelson F. Office Construction Used the software for: I used a free trial ### "Great Product " January 6, 2026 5.0 My overall experience is Good! I think Dynamics 365 has a lot to offer & it is extremely great when putting data together. Pros I like how it helps better manage sales & service. The software itself is very helpful & updated for the most part. Cons Sometimes it takes a while to load up, but overall, the software is great! The ability to collect data for improved efficiency and new insight comes in handy. Review Source LZ Liron Z. VP of research and development Information Technology and Services Used the software for: Less than 6 months ### "A good experience with Dynamics 365" October 6, 2024 4.0 I was working with dynamics 365 when I was helping a big client implement their dashboard to preset retails sales, in the dashboard we could see daily, weekly and monthly sales, as well as geo spread and category spread, Pros Dynamics can easily integrate to any known data source such as SQL or Snowflake and if you have mass usage of Microsoft suite you can easily integrate Dyamics into it, In addition it's full of features Cons It's a bit more expensive than other tools and the onboarding time is not so short Review Source MP Mandie P. Independent Freelancer Arts and Crafts Used the software for: 2+ years ### "Standard for Microsoft Product" October 1, 2024 5.0 Pros Microsoft makes great products for pretty much everything. Cons Integration with non-Microsoft is minimal. Review Source AB Andrew B. Used Parts Assistant Manager Construction Used the software for: 6-12 months ### "A Comprehensive, Scalable, and User-Friendly Business Solution" September 16, 2024 5.0 Dynamics 365 has become an essential tool for our business, enabling better decision-making, streamlined operations, and improved customer interactions. Its scalability makes it ideal for growing businesses, and its powerful analytics and automation features are a game-changer. If you're looking for a comprehensive business solution that can grow with your organization, Dynamics 365 is definitely worth considering. Pros Cloud-Based Convenience: Being a cloud-based solution, it offers real-time access to critical data from anywhere. The cloud infrastructure also provides robust security, backups, and updates without much downtime or complexity. Cons Cost: For smaller businesses, the pricing may seem a bit high, especially when considering the full range of modules. However, the return on investment is significant if utilized properly. Review Source SK Shamsher K. Vertical Head Information Services Used the software for: 1-2 years ### "Dynamics 365 " October 11, 2024 4.0 Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and improve customer satisfaction. Pros Dynamics 365 has provided a comprehensive solution for all my specific business management tasks Cons Dynamic 365 dashboard not user friendly. Review Source Zach H. Senior Systems Analyst Information Technology and Services Used the software for: 1-2 years ### "A highly customizable sales tool" September 5, 2024 5.0 My organization uses Dynamics 365 CRM to reach our goals as a sales organization, and ultimately it meets our needs. Pros Highly customizable application that allows for various process flows to be created to achieve desired outcomes. Cons Can be overly complicated because of how customizable it is Review Source Similar Products Featured