# Page 5 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Dynamics 365 the right CRM solution for you? Explore 5828 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5828) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 5 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 101-125 of 5828 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JC Jérôme C. Data analyst Pharmaceuticals Used the software for: 1-2 years ### "Microsoft power for a global solution " November 8, 2024 4.0 Good after learning the usage and make sure anyone is aware of consequences of any modifications Pros The globalness of the solution backed by Microsoft with many updates Cons The solution is light and not customizable enough Switched from [SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Great connection with power BI and more convenient Review Source DM Deborah M. Administrative Assistant Non-Profit Organization Management Used the software for: 6-12 months ### "Dynamics 365 has it all" November 14, 2024 5.0 I would not use anything else besides Dynamics 365 Pros Dynamics 365 is all in one package. Dynamic 365 has everything you need and more Cons The price was very steep in the beginning. Review Source ML Mac L. Student E-Learning Used the software for: 6-12 months ### "One stop shop! " December 9, 2024 5.0 Overall, I would recommend this software to anyone! It’s easy to use, has all the necessary features, and is really a one stop shop! Pros Easy to access from all devices. Many different organization features, especially for outlook. Cons Have to re-log in numerous times, especially with double authentication. This may be just for educational Microsoft accounts. Review Source PV Peter V. IT Manager Education Management Used the software for: 6-12 months ### "Dynamics First Baby Steps" November 8, 2024 4.0 Slow learning curve at the start but once you grasp the basics then everything else is a bonus Pros Multiple different departmental CRM capabilities which is a leading CRM brand across the industry Cons Can be very complex to configure especially if it involves power automate flows Review Source AH Ajoke H. Regional Network Analyst Information Technology and Services Used the software for: 2+ years ### "A great Customer Service tool." November 22, 2024 5.0 A great app for storing and retrieving customer's information. My files are safely kept on it with no hassles. Pros It is highly interactive as a customer service tool. Cons So far, I have not noticed anything about the app that I don't like. Review Source DF Denika F. Customer service Hospitality Used the software for: 2+ years ### "The great 365" November 22, 2024 5.0 Overall I love being able to access multiple things from one program. Pros The ability to use everything in one spot. Cons The synching sometimes was off and made it different to find my saved stuff. Review Source CM Cátia M. ServiceNow Consultor Information Technology and Services Used the software for: 1-2 years ### "Comprehensive and Powerful" October 18, 2024 5.0 Overall, Dynamics 365 provides a powerful, integrated platform for managing business operations and customer relationships. Its deep integration with other Microsoft products enhances productivity, while its customizable features and AI-driven analytics deliver valuable insights for informed decision-making. Once fully implemented, Dynamics 365 proves to be a versatile tool, streamlining workflows, improving collaboration, and offering scalability for growing businesses. Pros All-in-one business solution that integrates CRM and ERP capabilities seamlessly. Excellent scalability, allowing businesses to tailor features to their needs. Its cloud-based system ensures easy access and collaboration across departments. Cons The platform can be complex and have a steep learning curve, especially for smaller businesses or teams with limited technical expertise. Customization, while powerful, can be time-consuming and costly if done extensively. Review Source AAK Afkar Alam K. AGM Information Services Used the software for: 2+ years ### "Foster Business Growth with a Robust CRM and ERP tool, Dynamics 365 !!" January 7, 2025 5.0 Dynamics 365 is a powerful tool combining the CRM and ERP Business solution and foster growth. Tool seamlessly integrates with Power BI, M365, and built-in AI and analytics. Pros Dynamics 365 is a robust all-in-one solution for CRM and ERP. I liked the seamless integration with the Microsoft ecosystem. Cons Licensing for small and mid-size businesses specially for customization Review Source MTA Md Tabrez A. Senior Associate Consumer Services Used the software for: 2+ years ### "Techanology" November 15, 2024 5.0 All are good. Like performance and tech work. Pros Without this, we cannot do any work in office work. Cons Sometimes the performance goes wrong, otherwise, all is good. Review Source NS Nazim S. Customer Relations Manager Real Estate Used the software for: 2+ years ### "Microsoft Dynamics Super program" November 7, 2024 5.0 I use it every day. All our records are archived in this program. I use almost every feature and love it. Pros I use it for our customer relations experience. I am very happy Cons Sometimes it slows down. When I want to pull a report Review Source EI Eva I. business process analyst Oil & Energy Used the software for: 1-2 years ### "A powerful tool that is a necessity in many cases for a CRM product" September 26, 2024 4.0 A powerful tool that is a necessity in many cases for a CRM product. Once the user gets more familiar with the product, then the similar layout on different pages make sit easier for the user to navigate in different Pros Ultra high customizability when teamed up with a development partner team. With the possibility to modify standard functionality, Dynamics 365 can be morphed into a million different products for specific business needs. A lot of functionality can be used out-of-the-box. Cons High customizability regrettably also means that design, development, implementation and testing take a huge amount of time. Additionally, bugs are frequent, and seem to appear and disappear in sync with Microsoft updates. Rather expensive. Review Source mO malika O. Analyst Education Management Used the software for: 1-2 years ### "Like Dynamic 360" November 15, 2024 4.0 Overall, Dynamics 365 is a powerful tool that can provide significant benefits, but it does come with a learning curve and requires a good understanding of your business processes to fully leverage its capabilities Pros Dynamics 365 is a powerful tool, but like any software Cons , it has its challenges. Some users find the complexity of the system to be a bit overwhelming, especially if they’re new to it. The customization options, while extensive, can sometimes lead to a steep learning curve. Additionally, the integration with other systems can occasionally be tricky and may require additional support or expertise Review Source Sebastian P. Chief Marketing and Customer Experience Pharmaceuticals Used the software for: 2+ years ### "The leading solution for managing businesses" September 27, 2024 5.0 In my experience, Dynamics 365 has provided a comprehensive solution for all my specific business management tasks, including sales, customer service, marketing, and maintenance. It has optimized and improved the efficiency of all processes within each area. Pros Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and improve customer satisfaction, incorporating artificial intelligence functionalities, allowing access to information and performing tasks from any mobile device, etc. Cons I haven't been able to find any drawbacks; it's all benefits with this platform. Review Source sW susmita W. Software developer Information Technology and Services Used the software for: 1-2 years ### "Dynamocs 365 helps in business requirements rules" November 16, 2024 5.0 Helped tailor the forms ,fields,workflows and business rules to meet business requirements.Plugin Development,Integration with Restapis and middlewares. Writing JavaScript for client-side validation or enhancing user interactions. Pros Customer service for supporting tickets,email marketing,automates financial management , helps manage project resources,timelines and budgets.Customization,Integration Cons High cost for implementation,little complex Review Source CW Cavan W. SDR Leader Computer Software Used the software for: 1-2 years ### "OK But Frustrating." November 21, 2024 3.0 Mostly ok, frustrating and hard to keep up to date. Pros It looks like it might integrate well with quite a lot of other areas of the business. Cons Not very intuitive, slow response. Takes a lot of time to get it working in such a way that you can find it useful. Review Source LC Levi C. Assistant Manager Health, Wellness and Fitness Used the software for: I used a free trial ### "Dynamic 365 Review " January 15, 2025 5.0 Dynamics 365 is a powerful tool that’s helped us streamline operations and improve customer relationships Pros The integration with Microsoft products is seamless, and it’s super customizable Cons Setting it up can be time-consuming, and the licensing and customization costs are quite high, which might not suit every budget. Review Source SS Shaya S. Audiometric technician Health, Wellness and Fitness Used the software for: 2+ years ### "Dynamics 365" November 6, 2024 5.0 It's been more than 2 years that I've been using it, it never has made any issue for me. Pros Easy to work and available without any frizzing. Cons I can not find any cons about it so far. Review Source AT Aarushi T. General Manager Retail Used the software for: 2+ years ### "Umbrella for all your needs " November 6, 2024 5.0 Pros Has everything you need in one place to use Cons I didn’t find anything which is not useful Review Source RC Rozeli C. Analisra Hospital & Health Care Used the software for: I used a free trial ### "Stay up to date with Dinamyc 365" November 27, 2024 5.0 Sending and receiving emails, easy return, with support. Online meeting, quick access. Pros Access to IA, Online meeting facility that allows you to connect from anywhere Cons Limited resources at some membership levels, access is somewhat inaccessible for a medium-sized company. Review Source TM Thaciana M. director Marketing and Advertising Used the software for: Less than 6 months ### "Efficiency and Effective" December 30, 2024 5.0 My company is Digital Marketing, this application improved my operations and was able to deliver my content more quickly and consequently my clients were more satisfied because I was able to archive data and update records Pros for being an efficient tool for managing my company Cons I can't access the application very quickly, I find it a little slow Review Source MS Melinda S. Ceo Health, Wellness and Fitness Used the software for: 2+ years ### "Great Software " October 29, 2024 4.0 Great experience I have been using it for over eight years Pros Cost Ease of use Reliability of product - Cons Hard to reach a real life person sometimes but other than that, it's very good Review Source JH JAMON H. Director - Operations Industrial Automation Used the software for: 1-2 years ### "Great system with robust transaction processing " December 16, 2024 4.0 Pros Robust system that allows for intuitive processing of business transactions and has the capacity to serve all sizes of enterprises. Cons Reporting, specifically custom exports via Excel, are a bit clunky. Review Source PD Philip D. Ecommerce Technical Manager Marketing and Advertising Used the software for: 1-2 years ### "Think there are better options on the market" October 23, 2024 3.0 Think there are better options on the market Pros Lots of intergarations but felt it wasn't as user friendly as other options Cons Fairly outdated, no the can be very busy Review Source AD Alen D. Manager Wholesale Used the software for: 2+ years ### "I genuinely like it!" October 21, 2024 5.0 Pros I like that Microsoft Dynamics 365 brings everything together in one platform. It's easy to connect with other Microsoft tools, and it helps streamline our processes while being flexible enough to grow with our business. Cons The pricing can get a bit high with more features, but overall, it's worth it for what it offers. Review Source JL John L. VP Hospital & Health Care Used the software for: 1-2 years ### "VP of Operations " October 26, 2024 4.0 The overall experience is pretty good and very easy to use. Pros I find that it's very flexible and it offers a wide range of customizable applications, integrations and additional modules. Cons I would say one con is the cost and the initial setup and ongoing subscription fees can be expensive especially for small business company. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.