# Page 3 | Dynamics 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Dynamics 365 the right CRM solution for you? Explore 5809 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/157279/Dynamics-365/reviews --- Dynamics 365 4.4 (5809) [View alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 3 - Reviews of Dynamics 365 ## Showing most helpful reviews Showing 51-75 of 5809 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MW Mateja W. Consultant Computer Software Used the software for: 2+ years ### "The Dynamics 365 is a powerful and flexible but requires a steep learning curve." February 27, 2025 5.0 This application does not become easy to use immediately after it is installed, and can be somewhat difficult to learn for those using it. Also, the interface has become much more streamlined, but it is that the software has so many features to sift through. Overall I like Dynamics 365 products, CRM is made well, it has compatibility and connections with Outlook, PowerAutomate is giving more options to update data which was not available before. Pros The seamless compatibility of Dynamics 365 with other Microsoft products, including Power BI, Azure, and Office 365 has benefits for real-time business information flow among different processes, which enhances collaboration and work productivity. It also could have embedded AI capabilities for analytic and automation purposes, which allows our organization have less manual labor. Cons Customer service is taking too long to resolve the reported issues. Review Source EE Emily E. CEO E-Learning Used the software for: 6-12 months ### "Hard work but worth it" June 21, 2025 4.0 I basically found that it’s a powerful system, but not one you can just pick up and run with. Once it’s set up properly and everyone knows what they’re doing, it works really well and there’s loads of potential there if you’re a medium or large business that wants everything under one roof. Pros I really like how it pulls everything together in one place. You don’t have to jump between loads of separate systems because sales, marketing, finance, etc are all connected. It obviously works great with Microsoft tools too, so using Excel or Teams alongside it feels natural. The customisation options are solid as well; you can tailor it to fit your specific processes. Cons It’s definitely not the easiest thing to learn. Some parts feel quite jarring, and you’ll probably need training or support to get the most out of it. It can also get expensive, especially if you’re adding lots of modules or users. I wouldn’t recommend it for a small team unless you really need that level of functionality. Review Source DR David R. Innovation director Environmental Services Used the software for: 2+ years ### "Comprehensive and Scalable Solution for Business Operations" October 26, 2024 5.0 My experience with Dynamics 365 has been positive overall. It offers a comprehensive set of tools that effectively streamline business processes and improve visibility across departments. While there’s an initial investment in training and setup, the long-term benefits of increased productivity and interdepartmental collaboration make it a valuable asset for mid-sized to large organizations. Pros What I liked most about Dynamics 365 is its seamless integration with other Microsoft tools, especially Office 365 and Azure, which makes data sharing and automation across departments straightforward. Dynamics 365 also provides a wide range of modules that cover almost every aspect of business operations—from CRM and sales to supply chain and finance—allowing teams to work within a single platform. Its flexibility and customization options make it adaptable to various industries and specific business needs. Cons One challenge with Dynamics 365 is its steep learning curve. Some users may find the interface complex, especially when first setting up custom modules or workflows. Additionally, the licensing model can be costly, particularly for smaller businesses, as costs can accumulate quickly with additional features or modules. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Dynamics 365 O365 suite integration in the cloud, sharepoint and power automate/apps. Review Source RL Regan L. Director Information Technology and Services Used the software for: 2+ years ### "The Ever Improving Dynamics" October 22, 2024 5.0 I have found through the years my experience to be very positive. If I have ever had any issues the Microsoft customer support have always been quick and mostly good. The improvements to the settings and configuration have been really good, and the whole cloud system is so much quicker than it used to be. Pros Dynamics 365 has improved so much over the past 6 years I have been using it for NFP clients. The integrations with other products is getting better and the natural integrations with Microsoft products is fantastic. The whole Power Platform is really good now and Microsoft are constanting making things better and easier to use and configure. I love the low/no code as I am not a programmer but I have studied and learnt enough to be good at configuring Dynamics for my clients. Cons The licensing and the fact they stopped the not for profit grants for 5 free licenses. It is still reasonably priced, but for a NFP every cent counts. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce.org Nonprofit Cloud](https://www.capterra.com/p/265078/Salesforceorg-Nonprofit-Cloud/) Reason for choosing Dynamics 365 Low cost for not for profits and the integration with other Microsoft products already used Review Source WL Warren L. General Manager Information Technology and Services Used the software for: 6-12 months ### "Dynamics, another excellent Microsoft addition" February 12, 2025 4.0 Dynamics, like the rest of the Office package, is easy to use and very easy to pickup for someone who's never used it. Pros The highlight is the integration with the complete Microsoft office package. Cons to have the ability to integrate with some of our other non Microsoft applications would be more than handy. This isn't always possible though. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Dynamics 365 Our reliance and experience with the Microsoft package gave it the edge. Our users were all aware of the 365 package and use it daily. Switched from [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) We use Office 365 for a lot of our business needs now, so wanted another Microsoft solution. Review Source GA Gabriel A. Sales Engineer Information Technology and Services Used the software for: 2+ years ### "Good CRM but it could even be better." March 15, 2025 3.0 I use Dynamics 365 CRM every day to check customer data & track my activities (calls, demonstrations, etc.). I prefer to use Salesforce CRM or Hubspot CRM Pros \- extensive data model: possible to create custom objects - able to capture all type of customer data Cons \- The interface could be more user-friendly, the standard one is not really the best - Sometimes it's hard to easily find what I am looking for - No auto-completion search with recent searches Review Source AL Arielle L. Account Manager Computer Software Used the software for: 1-2 years ### "So many possibility - both a pro and con" May 6, 2025 4.0 We have a CRM software that utilizes Microsoft Dynamics as a part of the whole picture for the clients. Pros There’s a lot of potential with data, particularly for CRM, sales, software and marketing. Cons Because the possibilities are endless, it takes a while to really be able to take advantage of it at a company wide level. Review Source MC Milica C. HR Generalist Construction Used the software for: 2+ years ### "User Friendly " January 13, 2025 4.0 Positive experience, very user friendly and easy to access data. Since this is a Microsoft product, it's easy to dump data into excel manipulate data to create your own reports. Pros Very easy to customize for a businesses needs. Cons The version we were using was a bit archaic and did not allow the employee to view their employee details in the system. Switched from [JD Edwards EnterpriseOne](https://www.capterra.com/p/212037/JD-Edwards-EnterpriseOne/) Wanted a more versatile system that could enhance the business needs Review Source NK Nikhil K. Assistant Manager Finance and Accounts Food Production Used the software for: 1-2 years ### "Functional Consultant" December 8, 2024 5.0 Using Dynamics 365 in our company at all levels P2P, R2R, Finance Module, Production Module, Quality Check Pros Integrated all departments in one place, Finance, Purchase, Sale and Warehouse Cons Manual over-writing with code functionality Switched from [TallyPrime](https://www.capterra.com/p/127762/Tally-ERP-9/) The quality check and review option was not available in the Tally for Product Manufacturing Review Source AZ Adriana Z. PATIENT SERVICES COORDINATOR Hospital & Health Care Used the software for: 1-2 years ### "I LOVE MICROSOFT DYNAMICS 365" April 17, 2025 5.0 I would give it a 10 out of 10 every single time for affordability and ease of use and would recommend it to everyone for their workplace. Pros I've loved the low-cost options and real time data that I am able to update day to day as I need it!! Cons I have not had a bad experience with dynamics 365 even after 4 years of using it for both remote and in clinic work. Review Source RR Rick R. Director Computer Software Used the software for: 2+ years ### "Dynamics-a powerful database for contact and opportunity management" October 27, 2024 4.0 I have been using it daily since 2016 for sales prospecting, contact management, follow up management, opportunity tracking, account management. It also is the database of record for our prospect contact and email database, and also our client database. We have also customized Dynamics to track our clients annual software maintenance renewals. Pros Some improvements made in 2023 have made Dynamics much better than it was before for setting up screen views, arranging and filtering columns, and improved search options. Cons 1) The cost of marketing is very high compared to other email marketing services reporting can be complex, for example including fields from the associated account file is difficult or impossible when modifying the contact record search. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Cost and salesforce has become even more complex than Dynamics Review Source RS RICARDO S. Sales Representative Computer Software Used the software for: 2+ years ### "Your last ERP, you will love it." March 8, 2025 5.0 Like any ERP, implementation times are really long but once released, it is a super powerful tool. Pros The best ERP ever, the most impressive of this software is how it integrates with all the Microsoft Tools like Office, Azure, etc. It has it's own developing language and covers from CRM to Finance. Cons The implementation requires a high level of expertise. Review Source ST Simon T. Cleint Development Manager Internet Used the software for: 6-12 months ### "Dynamics 365 is a great software designed to your businesses unify its processes" November 1, 2024 5.0 Its great it gives us comlete the picture of whats happeing in the business and helps us to analyze data and make meaningful improvments Pros Built-In Analytics helps us to make more informed and data driven decisions Cons Its a little more expensive and compicated than other but still has lots of benefits over other software Review Source DT Delicia T. Quality and training manager Telecommunications Used the software for: 2+ years ### "Great for large companies with locations across the SU or World" November 5, 2024 5.0 L\*ove that i could work on this with other teams in many different locations across the US. Pros Love the fact i could create share and view documents from other employees in different states or remote workers. Cons Sometimes challenging when 2 or more people are working to make changes to the same document or PowerPoint and getting it to look right. Review Source JC Juniper C. Director E-Learning Used the software for: 2+ years ### "My business transformer guide." November 12, 2024 5.0 The impact of Dynamics 365 on my business has been the elimination of data silos, automation of critical processes, and the ability for me to make decisions based on real-time data. It promotes collaboration, enhanced customer relationship management and cascaded the entire organization towards growth. Pros Dynamics 365 has helped to get the most out of business in one place. I love the fact that it ties together CRM, ERP and other functions in one integrated solution so I have a 360-degree view of my business. This provides valuable AI-powered insights and automation capabilities for process optimization and decision-making. Cons The scale and scope of Dynamics 365 can be overwhelming at first when navigating and configuring. Taking advantage of this platform and customizing right way might need dedicated resources and skills. Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: 6-12 months ### "IT business solution that delivers" May 29, 2025 5.0 Robust business platform that streamlines operations, improves customer relationships, and provides valuable insights for growth. Pros Comprehensive CRM/ERP integration, powerful analytics, seamless Microsoft ecosystem connectivity, and customizable workflows boost efficiency. Cons Initial setup complexity requires training, but extensive documentation and support resources make implementation manageable long-term. Review Source PB Preet B. Accounts Receivable Construction Used the software for: 2+ years ### "Dynamic 365" March 2, 2026 5.0 The overall experience is powerful, integrated, and scalable — but requiring planning, training, and investment to fully realize its value. Pros Dynamics 365 works with the rest of the Microsoft ecosystem — for example Outlook, Teams, Excel, Azure, Power BI, Power Apps and Power Automate. Cons It require significant training. Sometimes too many clicks to complete tasks and Navigation isn’t always intuitive Review Source nN never N. Accountant Accounting Used the software for: 1-2 years ### "Dynamics 365" November 5, 2024 5.0 l have used Dynamics for the past 2 years and it's been good for both planning and decision making Pros Dynamics 356 pros are its a tool that carters for business Marketing Accounting Cons in Accounting the costing part is less focused Review Source VR Verified Reviewer Global Solution Architect, Accounting and Tax Accounting Used the software for: 2+ years ### "Copilot gives a real boost to D365" January 1, 2026 5.0 Great tool, functional and user-friendly, now even more powerful with Copilot and the dedicated D365 Copilot. Pros The advent of Copilot makes data stored in D365 a real treasure trove - even for non-coders. Any user can experiment with meaningful AI use cases. Cons Sometimes it just freezes and you might need to start your task anew. Nothing else really to complain about. Review Source mL melissa L. Admin Construction Used the software for: I used a free trial ### "Complex but great tool" November 16, 2025 4.0 Pros Its a great value for your money, alot of neet features, not very many bugs pr issues. Simple to use. Cons The cost is a bit high and it can be diffucult to use depending on what you need it for.It also depends on microsoft can be a bit challenging Review Source MT Mary T. President Accounting Used the software for: 2+ years ### "Great Product... " December 11, 2024 5.0 Pros What I like most about Dynamics 365 is its seamless integration of ERP and CRM features, allowing for better coordination across business processes. The platform’s user-friendly design, scalability, and ability to provide real-time data insights are highly valuable. Additionally, its integration with tools like Office 365 and Power BI makes it a powerful solution for improving productivity and collaboration. Cons The occasional complexity in setup and customization can be a slight drawback. Review Source MH Mark H. Operations Manager Education Management Used the software for: Less than 6 months ### "How Dynamics 365 affected a burgeoning education management company" June 26, 2025 3.0 Our company has used Dynamics 365 in working with clients and to grow the customer base of the business. In particular, our company's administration has had different dialog experiences with Dynamics 365. Pros Dynamics 365 has several advanced features for a unique experience for businesses of different types and services. Cons There is some complexities to Dynamics 365 that take a lot of time to get adjusted to and there isn't a strong tutorial option to learn them. Review Source rR rachid R. business development manager Chemicals Used the software for: 1-2 years ### "Best Tool For professionals " November 25, 2024 5.0 great experience over all. the best tool for professionals Pros Dynamics 365 has a lot of great features, but one of the standout aspects is its integration capabilities. It seamlessly connects with other Microsoft products like Office 365, Azure, and Power BI, which makes it a powerful tool for enhancing productivity and collaboration. Cons One of the challenges with Dynamics 365 can be its complexity, especially for new users. The extensive range of features and customization options can be overwhelming and may require a steep learning curve. Additionally, the cost can be a concern for smaller businesses, as the pricing can add up depending on the modules and add-ons you choose. Review Source EI Eva I. business process analyst Oil & Energy Used the software for: 1-2 years ### "A powerful tool that is a necessity in many cases for a CRM product" September 26, 2024 4.0 A powerful tool that is a necessity in many cases for a CRM product. Once the user gets more familiar with the product, then the similar layout on different pages make sit easier for the user to navigate in different Pros Ultra high customizability when teamed up with a development partner team. With the possibility to modify standard functionality, Dynamics 365 can be morphed into a million different products for specific business needs. A lot of functionality can be used out-of-the-box. Cons High customizability regrettably also means that design, development, implementation and testing take a huge amount of time. Additionally, bugs are frequent, and seem to appear and disappear in sync with Microsoft updates. Rather expensive. Review Source VR Verified Reviewer it technician Construction Used the software for: Less than 6 months ### "Lots of features" December 19, 2024 5.0 We using an as400 solution and we deploy Dynamics a great steps Pros \- Lot of modules Finances, CRM, ERP' Operation, etc - cloud solution - Microsoft environnement - AI features - Robust solutions Cons Complex for new users - really expensive - Have to use Microsoft partner - Complexity for customizing - Limitation for offline access Switched from [IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/) too old platform... have to change for new usage Review Source Similar Products Featured